Total 836 Manager operations engineer job vacancies in Singapore

Centre Manager

• Salary: $3500 - $4000

• Working hours: Mon, Tue, Fri, Sat n Sun | Off days: Wed-Thu |9am-6pm

• Location: Novena, Bukit Panjang and Tampines

Summary:

we take pride in providing top-notch technology education courses to equip every child with programming knowledge and empower them to create change. If you’re keen to be part of a dynamic team in a fast-growing start-up, join our Operations team to be hands-on from day one and work closely with our founding team. This role will expose you to daily operations of managing an ed-tech start-up and facilitate the smooth delivery of our coding programs to students in local and international schools.

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents

• Share the vision and recommend suitable coding programs for students

• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement

• Maintain customer relationships and build a strong community. Act as parents’ advocate and manage relationships with them

• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received

• Work with the teaching team to assess the students and follow up with parents for conversion

• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research

• Ensure that all customer information is properly documented and updated in our CRM system

• Relationship manager for our community, continue to track the progress of students and maintain relationships with parents

If you are keen to apply, please send me your resume and job applied for on WhatsApp at 9789 3505 or email me at anabel.thesupreme@gmail.com (˶ᵔ ᵕ ᵔ˶)

❄️Anabel Boon Xue Qi | Recruitment Consultant (R25159272) |

Job Description

Role OverviewAs the Head of Operations, you will serve as the operational backbone for one of Singapore’s fastest-growing residential portfolios. We are seeking a high-caliber leader—a "General" to command a multi-disciplinary team and ensure the seamless management of a diverse portfolio of 25+ buildings. This is a high-impact role requiring a leader who excels in high-pressure environments and demands excellence in execution.

Key Responsibilities

• Operational Leadership: Direct and mentor a frontline force of Managers, Technicians, and specialized contractors across a 25-building portfolio.

• SOP Development: Architect and deploy comprehensive Standard Operating Procedures (SOPs) for common area upkeep, defect management, and preventive maintenance.

• Contractor Management: Act as the final authority on quality control; audit and manage landscape, pest control, and lift contractors to ensure strict adherence to service level agreements.

• Strategic Planning: Shape the operational DNA of a scaling portfolio, moving with agility to resolve issues before they escalate.

• Quality Assurance: Maintain a "zero-defect" mindset across all assets, from heritage shophouses to modern residential apartments.

Requirements

• Experience: 5 to 8 years of proven experience in Facilities Management, Property Management, or a related operational leadership role in Singapore.

• Leadership: Demonstrated ability to lead large teams with authority and handle difficult stakeholder conversations effectively.

• Technical Knowledge: Strong understanding of building systems, statutory requirements, and preventive maintenance frameworks.

• Attributes: High sense of urgency, meticulous attention to detail, and the ability to work independently in a fast-paced, non-bureaucratic environment.

• Communication: Excellent command of English to interface with both high-level stakeholders and frontline technical staff.

Why Join Us?

• Operational Sovereignty: High degree of autonomy to shape and implement your own operational strategies.

• Agile Environment: Direct impact on business scaling without the constraints of traditional corporate red tape.

• Diverse Portfolio: Exposure to a wide range of property types, enhancing professional versatility and scale.

Benefits:

• 0–20% Performance-Based Bonus (PRP) per month

• 2% Medical Allowance per month

Job Responsibilities:

• Ensure project is carried out on time, within budget and with excellent quality.

• Oversee construction activities on site, any Changes to Works and check the drawing to ensure the design can be carried in an effective manner.

• Project management, coordination, implementation, execution, control and completion of specific project.

• Ensure all changes to specifications, work scopes and drawings are properly documented.

• Main point of contact, attend meeting at site, clients and our project team and relevant authorities.

• Responsible for site supervision and implementations.

• Monitor project costing, budget, claims and schedule.

• Manage and lead a project team to ensure site progress accordingly to project schedule.

• Ensure Environment, Safety and Health practices are always adhered.

Job Requirements:

• Diploma / Degree in Mechanical Engineering or equivalent.

• Minimum 3 years’ experience in mechanical works for construction subcontractor (preferably ACMV).

• Able to read and use AutoCAD drawings.

• Strong coordination, communication, and problem-solving skills

Maxhunt Resource Pte Ltd | EA Licence: 22C1322
Cynthia Lai | Registration No: R25146301

• To provide Project execution including cost management, co ordination with contractors and project related duties.
• To plan the works schedule and work out the material and equipment requirement for purchasing department to place order on time.
• Ensure workers to take necessary safety precautions and follow work safety regulation at all times.
• Regular check on the daily activities of the workers under supervision and ensure satisfactory quality standard to meet the requirement.
• Responsible for all site testing and inspection activities are carried out.
• Liaise with authorities, consultants and sub contractors progress claims.

About Just After Midnight

Just After Midnight (JAM) is a global managed services provider delivering 24/7 cloud operations across AWS, GCP, and Azure. We operate follow the sun support from hubs in Singapore, the UK, Australia, North America and South Africa, looking after some of the most demanding workloads in eCommerce, media, financial services, and enterprise SaaS.

A defining part of how we work is our long standing partnership model with digital, creative, and technology agencies. Many of the brands we support reach us through agency relationships, where JAM acts as the trusted delivery and operations partner sitting behind the agency's creative and strategic work.

The Role

Reporting to the Global Head of Delivery, the Senior Operations Manager leads service delivery, account management, and project operations across APAC. You will own the operational health of the region, working in close partnership with the UK and EMEA delivery teams to ensure consistency across our global follow the sun model.

This is a hands on leadership role. You will be accountable for the people, processes, and tooling that keep customer environments running, whether that is a P1 at 3am, an agency led launch weekend, a QBR, or a complex migration project.

What you'll own

Service delivery

• Lead the APAC service delivery team across all shifts, ensuring consistent quality, response times, and customer experience
• Own SLA and KPI performance for the region, including MTTA, MTTR, escalation rates, and CSAT
• Act as senior escalation point and incident commander for P1 and P2 events
• Coordinate operational readiness for agency led campaigns, launches, and peak trading events
• Drive post incident reviews and the closure of corrective actions

Account and agency partner management

• Support the APAC account management function across both direct customers and agency partners
• Build trusted relationships with key agency partners, acting as senior JAM contact for delivery quality, escalations, and joint planning
• Own the cadence of service reviews and QBRs, making sure operational performance translates into renewals and expansion
• Identify opportunities for JAM to add value across managed services, professional services, and GenAI
• Maintain account and partner health, churn risk, and pipeline visibility through HubSpot

Project delivery oversight

• Manage and support the delivery of customer and agency led projects across the region, including migrations, modernisation, transitions into managed services, and GenAI engagements
• Govern project scope, timelines, budget, and resourcing alongside project managers, solution architects, and engineering leads
• Act as the senior point of escalation for project risks and ensure clean handover into BAU

People, rota, and leave management

• Directly manage and develop a regional team of Service Delivery Managers, Site Reliability Engineers, and Incident Managers, providing coaching, structured performance reviews, and clear career progression pathways to support continuous upskilling and growth
• Own rota design and shift rostering, balancing coverage, fairness, and cost
• Manage leave planning to ensure cover during peak periods, public holidays, and major customer events
• Own workforce planning and capacity modelling against demand, agency campaign cycles, and customer growth

Global alignment and continuous improvement

• Maintain a strong working partnership with UK and EMEA delivery leadership, ensuring smooth follow the sun handovers and consistent customer experience across regions
• Align APAC delivery practices with global standards set by the Global Head of Delivery, contributing regional perspective into group wide initiatives
• Own the operational tooling stack and drive automation and improve efficiency
• Lead continuous improvement initiatives that reduce noise and lift productivity

Commercial and governance

• Support pre sales on operational scoping, shift coverage models, and SLA commitments
• Contribute to commercial discipline around managed services margin, utilisation, and cost to serve
• Maintain operational compliance with our certifications and customer obligations (ISO 27001, SOC 2, AWS MSP, IRAP where relevant)
• Own operational risk management for the region, including business continuity and on call welfare

What we're looking for

Essential

• Significant experience leading service delivery operations within a managed services provider, hyperscaler partner, digital agency, or large scale cloud environment
• Proven track record managing distributed shift based teams across multiple time zones, ideally including SEA, ANZ, and India
• Strong account management background, with credibility to lead customer and partner relationships at senior level
• Demonstrable experience working with or alongside digital, creative, or technology agencies
• Deep working knowledge of AWS, ideally with exposure to GCP and Azure
• Strong incident management credentials, comfortable as incident commander for high severity events
• Ability to translate operational metrics into commercial outcomes
• Comfortable operating within a global delivery function, balancing regional autonomy with global consistency

Desirable

• Experience within an AWS Premier Tier or MSP Competency partner environment
• Familiarity with ITIL practices applied pragmatically
• Exposure to tooling such as Terraform, Datadog, PagerDuty, ServiceNow, Jira Service Management
• Experience supporting agency led eCommerce, media, or content platforms through peak trading or launch events

What success looks like in year one

• APAC SLA and CSAT metrics consistently meet or exceed targets across direct and agency led customers
• Account and partner management operating to a clear cadence, with measurable improvement in renewals and expansion
• Projects delivered on time and on budget, transitioning cleanly into managed services
• Stable, well led shift structure with fair rota and leave management, reduced attrition, and clear career pathways
• APAC delivery is well aligned with UK and EMEA, recognised as a strong contributor to the global delivery function

Why JAM ?

You will join a business that takes managed services seriously, with the technical depth of a hyperscaler partner, the agility of a founder led team, and a genuine track record of delivering for some of the most demanding agencies and brands in the region. Singapore based, with hybrid working and occasional travel across the APAC region.

What You’ll Do

• Lead end-to-end facilities operations, including maintenance and building services
• Ensure full compliance with safety, regulatory, and licensing standards
• Oversee preventive maintenance programmed for M&E systems (ACMV, electrical, plumbing, etc.)
• Drive workplace safety through regular inspections, audits, and emergency preparedness initiatives
• Coordinate fire safety drills, vendor activities, and regulatory compliance requirements
• Manage budgets, procurement processes, and asset control to optimize operational costs
• Lead, coach, and develop a small team (including 2 Executives) to deliver smooth daily operations
• Oversee support services such as laundry, kitchen, housekeeping, and facilities management
• Champion process improvements through AI, automation, and digitalization initiatives

What We’re Looking For

• Solid experience in facilities or operations management, ideally within healthcare or similar environments
• Strong technical knowledge of building services (ACMV, electrical, plumbing, sanitary systems)
• Proven experience in budgeting, vendor management, and team leadership
• Passion for driving operational excellence and continuous improvement
• People-oriented leader with strong interpersonal skills and the ability to lead with empathy while maintaining high standards

Only shortlisted candidates will be notified.

Celine Chua | EA Reg No: R26161036 | EA License No: 05C3451

Bonjour! We’re MERCI MARCEL! A relaxed French social destination where food, design, and culture meet. As we grow, so does our community. And guess what? We’re growing! With 9 outlets (and counting), we want YOU to be part of this exciting chapter!

What’s In It For You:

• Salary: $5,000 – $6,500 (5 days work week, 44 hours & no split shifts)

Perks & Benefits:

· Monthly Incentive Bonus (KPI up to $350)

· Daily Meal Allowance ($7/day)

· Dental Incentive ($200/year)

· Wellness ($250/year)

· Staff Discounts & Referral Bonus (up to $400!)

· Welcome & Birthday Vouchers

· Salary Increment upon confirmation

· Long Service Incentives

· Career progression in a growing company that values meritocracy, innovation, sincerity, and responsibility.

What You’ll Do

Team Management

· Train, model and lead team to be passionate about quality service. (Motto: Only serving the best with a smile).

· Create a positive, collaborative environment where teamwork thrives and morale stays sky-high.

· Conduct regular check-ins and performance reviews, helping your team grow and shine every day.

· Onboard new staff effectively to ensure they feel comfortable, adapt quickly, understand SOPs and company culture.

· Motivate team to be proactively improving and exceeding guests expectations.

· Work together with Training and Support Managers to strengthen product knowledge.

Customer Service

· Make sure our guests consistently experience service that’s a cut above the rest.

· Handle customer questions, concerns, and feedback swiftly and with genuine care.

· Roll out creative ideas and strategies to elevate the dining experience and keep guests coming back for more.

Operations Management

· Oversee the day-to-day flow. From opening the doors to closing time, keeping everything running like clockwork.

· Keep inventory and ordering on point, balancing stock levels perfectly to minimize waste without ever running short.

· Uphold top-notch health, safety, and cleanliness standards, making our spaces safe and inviting.

· Be the friendly face that greets customers, takes orders, and serves up food and drinks with enthusiasm, offering expert advice on menu and wine pairings.

· Maintain impeccable standards for food quality, presentation, and consistency—because every plate should impress.

· Conduct regular inspections to ensure we’re always in line with food safety and sanitation guidelines.

· Quickly resolve any issues related to quality or service with a solutions-first mindset.

Strategic Planning

· Partner with management to shape and execute smart strategies that fuel growth and keep Merci Marcel ahead of the curve.

· Spot opportunities to innovate and improve, helping us stay competitive and fresh in the market.

· Take ownership of profit and loss components, monitoring costs, revenues, and margins to ensure sustainable performance.

Who We’re Looking For

· 5-8 years of experience in F&B, overseeing outlets of 100-150 guests.

· Strong leadership and interpersonal skills, with the ability to motivate and inspire teams.

· Energetic & Passionate: You thrive in a fast-paced environment

· Team Player: You’re excited to work with a fun, supportive crew

· Guest-Obsessed: You put the guest at the heart of everything you do

· Eager to Learn: Always growing, always collaborating—Leave your ego at the door!

· Experience: It’s great if you have it, but it’s your attitude and willingness to contribute that matters most!

Sounds like you? Let’s talk. Apply now and join the Merci Marcel community. Bring your passion, and we’ll bring the rest.

• Assume full accountability for the day-to-day performance and upkeep of the shopping centre, ensuring operational reliability and service excellence.
• Establish, review, and enforce security protocols, emergency procedures, and business continuity plans in alignment with regulatory and corporate governance requirements.
• Take charge of parking facilities performance, focusing on operational efficiency, safety governance, user experience enhancement, and yield improvement.
• Champion Workplace Safety & Health (WSH) standards through structured risk assessments, policy implementation, and compliance monitoring.

Requirements:

• Degree in Facility Management, Environmental Science, or a related discipline.
• At least 5 years’ operational management exposure within large-scale retail or commercial developments.
• Strong knowledge of building systems, security management, environmental sustainability, and regulatory frameworks.
• Experienced in tender management (RFP/ITQ), contract negotiation, and vendor performance management.
• Effective communicator with strong leadership, stakeholder engagement, and problem-solving capabilities.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• Lead and develop a team of technicians and engineers to achieve key maintenance, quality, and equipment performance goals, ensuring strong readiness and reliability of assets for ongoing and future operations.
   
• Drive the implementation and continuous improvement of TPM pillars, including maintenance KPI (OEE,MTBF,MTTR, tDt), preventive maintenance, autonomous maintenance, and focused improvement to strengthen equipment uptime and stability.
   
• Champion maintenance excellence by coordinating effective planning of maintenance activities, optimizing resource utilization according to company policy, RBA and local labor legal requirement, overseeing equipment condition monitoring, and conducting risk assessments for equipment reliability.
   
• Provide mentorship, coaching, and structured training to build technicians’ technical capability, career growth, and motivation toward achieving departmental objectives.
   
• Instill systematic problem-solving culture, applying root-cause analysis and problem solving tools, LEAN concepts, and reliability-based approaches to eliminate chronic losses.
   
• Foster an inclusive, collaborative, and high-performance team environment that encourages ideas, cross-functional cooperation, and continuous professional development.
   
• Establish, review, and refine maintenance standards, equipment specifications, and long-term toolings care strategies to ensure sustainable performance.
   
• Assist in the planning, formulation, and monitoring of MOC and TPM budgets, ensuring spending compliance with operational priorities.
   
• Promote strong teamwork culture aligned with VS principles, strengthening synergy between operational teams and functional excellence.
   
• Identify and drive initiatives that enhance technical competency, TPM proficiency, and subject-matter expertise among technicians and maintenance personnel.
   
• Ensure full compliance with regulatory, safety, health, and environmental requirements, promoting safe work practices and strong TPM discipline.
   
• Undertake any other tasks or responsibilities assigned by the immediate superior

The selected candidatewill be responsible for overseeing the end-to-end delivery of 66/230/400KVprotection and control system projects, ensuring design accuracy, regulatorycompliance, and timely execution.

Responsibilities

· Test and commissionprotection and control systems after modifications to ensure operationalreadiness

· Coordinate andcommunicate effectively with contractors, suppliers, business partners, and endcustomers to achieve on-time project delivery

· Collaborate with endcustomers to verify design accuracy and align project milestones with timelines

· Manage and maintain allproject documentation in compliance with client specifications for traceabilityand quality assurance

· Ensure adherence toregulatory requirements and occupational health and safety standards throughoutproject execution

Required competenciesand certifications

· Diploma or Degree inElectrical/Electronic Engineering or a related discipline

· Minimum 3 years’experience as Site Manager for SPPG 66/230/400KV Switchgear projects

·       Good Pay + Good allowance + GoodBonus

·       Interestedcandidates please send an updated Resume / CV in Ms Word format to lilian@recruitflash.com or WhatsApp’syour resume to 98332779 ( no Calls)

·       Consultant in-charge : Quah LiLian (Lilian) ( Registration No: R1983286 )

Assistant Manager (Academy Operations & Capability Development)
Location: Pasir Panjang
Working Hours: Monday to Friday, Office Hours
Contract Duration: 12 Months
Salary: Up to $6,475 (commensurate with experience)

About the Role

We are looking for a driven and experienced Assistant Manager (Academy Operations & Capability Development) to support learning initiatives and capability-building efforts within a dynamic organisation. This role is ideal for someone who enjoys combining operations, data analytics, and learning & development to drive impactful outcomes.

Key Responsibilities

• Support the implementation of the Academy’s capability development plans and provide secretariat support for talent initiatives
• Assist in managing the Academy’s budget and training funds
• Administer and manage Learning & Development systems (e.g., Workday, LEARN)
• Support learning analytics and reporting through Tableau dashboards
• Assist in integrating AI tools for automation and coordinate knowledge-sharing sessions
• Support ad-hoc projects and continuous improvement initiatives

Requirements

• Singaporeans only.
• Degree in any discipline with 8–12 years of relevant experience in Learning & Development, training management, or capability development
• Strong budget management and data analytics skills (Tableau preferred)
• Hands-on experience with Learning Management Systems (e.g., Workday, LEARN)
• Experience in competency framework development
• Excellent communication and stakeholder management skills
• Strong project management capabilities
• Experience in designing learning interventions and facilitating group discussions

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R25159218 (Teoh Ying Ying)

• Support implementation of Academy’s capability development plans and provide secretariat support for the company's talent initiative system.
• Assist in managing the Academy’s budget and training funds.
• Manage L&D systems such as Workday and LEARN.
• Support learning analytics through Tableau dashboards.
• Assist in integrating AI tools for automation and coordinate knowledge-sharing sessions

Requirements:

• University graduate with 8-12 years of experience inlearning & development, training management, or capability development.
• Strong budget management and data analytics skills (Tableaupreferred)
• Experience with learning management systems (Workday, LEARN)
• Competency framework development experience
• Excellent communication and stakeholder management skills, project management capabilities
• Experience in designing learning interventions and facilitating group discussions.

Interested candidate please click"APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating  suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at https://www.persolsingapore.com/policies.  If you wish to withdraw your consent, please drop us an dataprotection@persolapac.com) to let us know. Please feel free to contact us if you have any queries

PERSOL Singapore Pte Ltd • RCB No.200007268E • EA License No. 01C4394• Reg No: R1440784 (Foo May Cheng) 

The purpose of this position is to manage daily maintenance operations with a team of maintenance personnel to ensure machine and equipment availability, reliability, efficiency, and adherence to quality and safety standards for production

• Repair and Maintenance                                                                                                                          Perform repairs and maintenance tasks to rectify issues identified during inspections or troubleshooting. MTBF, Plan vs Unplanned Ratio, blue collar associate Skill Level Index
• Maintenance reporting and spares planning
  Provide regular reports on maintenance activities, repairs, and equipment status to stakeholders. Track key department KPIs such as MTBF, MTTR, PMI completion and other relevant metrics. Keep track of spare parts inventory, plan and initiate procurement processes as needed.
  Dept SQCD targets, R&M Budget, MAZE Inventory
• Task allocation and monitoring
  Allocate maintenance tasks, repairs, inspections, and preventive maintenance activities to team members based on skill levels, workload, and equipment needs. Plan regular inspections to identify potential issues, wear and tear, or signs of malfunction, and address them before they escalate.
  TPM Step Level
• Trouble shooting
  Provide quick response and support in diagnosing and trouble shooting maintenance problems, using the technical expertise and collaboration with the team to find effective solutions. Participate in TPM activities.
  MTBF, MTTR
• Maintenance analysis and optimization.
  Document and analyse maintenance activities, repairs, inspections, maintenance schedules, equipment history, trends, to identify areas of improvement and implement necessary changes. Identify opportunities for Digital projects, smart automation, cost reduction, improvements etc.
  Kaizen, Lessons Learned, Employee Suggestions
• Competency Requirement

Knowledge:

• Advance knowledge and understanding of Machine elements and control systems.
• Advance knowledge on electrical and mechanical safety.
• Advance knowledge on lean principles, IATF standards

Functional Skills:

• Advance knowledge in Diagnosis & Trouble shooting skills of machine elements
• Advance knowledge in Root cause identification & correctives Actions, Machine & gauge capability

Company Overview

The client seeks a Supply Chain Applications Manager cum Operations Assistant Manager to lead digital transformation and operational excellence by managing supply chain systems and supporting daily operations for scalable business performance.

Job Summary

We are seeking a highly capable Supply Chain Applications Manager cum Operations Assistant Manager to oversee both the digital backbone of our supply chain and the day‑to‑day operational performance of our business.

Responsibilities

• Manage and maintain all supply chain systems including ERP, WMS, TMS, procurement, and vendor platforms to ensure seamless operation
• Lead system implementations, upgrades, integrations, and digitalisation projects to enhance supply chain efficiency
• Translate operational workflows into scalable digital processes to support business growth
• Maintain data integrity, enforce master data governance, and ensure system compliance across platforms
• Develop dashboards and reporting tools to improve supply chain visibility and support data-driven decision-making
• Troubleshoot system issues and coordinate resolutions with IT, vendors, and operations teams to minimize downtime
• Drive automation initiatives to reduce manual tasks and increase productivity within supply chain operations
• Support daily operations in procurement, warehousing, logistics, and fulfilment to ensure smooth supply chain execution
• Monitor operational KPIs and implement corrective actions to maintain high performance standards
• Coordinate with internal teams and external partners to resolve operational challenges promptly
• Assist in planning, scheduling, and resource allocation to optimize operational workflows
• Implement standard operating procedures (SOPs), process improvements, and quality standards to enhance operational efficiency

Required competencies and certifications

• Degree in Supply Chain, IT, Engineering, Business, or related fields
• 4–7 years of experience in supply chain systems, operations, or hybrid roles
• Hands-on experience with ERP/WMS/TMS platforms such as SAP, Oracle, Dynamics, or similar
• Strong understanding of procurement, inventory, warehousing, and logistics workflows
• Experience in system implementation, process mapping, and automation
• Analytical mindset with strong problem-solving skills
• Excellent communication and stakeholder management abilities
• Ability to work effectively at both systems and on-the-ground operational levels

Preferred competencies and qualifications

• Experience with API integrations or middleware
• Knowledge of data analytics tools such as Power BI, Tableau, or SQL
• Experience in fast-moving, multi-location operations
• Ability to manage dual-role responsibilities with resilience and dedication

The F&B Assistant Operations Manager supports the Operations Manager in overseeing daily outlet operations, ensuring service excellence, operational efficiency, and financial performance within USS/Oceanarium/ACW in Resorts World Sentosa. This role assists in team leadership, revenue optimisation, and guest satisfaction while ensuring compliance with company standards and brand expectations.

Job Responsibilities:

Operational Support & Service Excellence:

• Assist in managing daily outlet operations to ensure smooth and efficient service delivery.

• Uphold and enforce service standards, operational procedures, and company policies.

• Monitor floor operations and provide hands-on support during peak service periods.

Revenue & Cost Control:

• Support revenue generation initiatives, including upselling and promotional activities.

• Assist in monitoring operational costs, inventory control, and waste management.

• Contribute to achieving outlet profitability targets through effective cost management.

Team Leadership & Development:

• Supervise and guide team members to ensure service excellence.

• Assist in conducting training and coaching to improve performance and product knowledge.

• Support scheduling, manpower planning, and team motivation initiatives.

Guest Experience & Quality Assurance:

• Ensure guest satisfaction by maintaining high service standards and promptly addressing concerns.

• Monitor guest feedback and implement improvements where necessary.

• Foster a service-oriented culture focused on delivering memorable experiences.

Job Requirements:

• Diploma in Food & Beverage, Hospitality Management, or equivalent preferred.

• Minimum 2 – 3 years of experience in a supervisory role within F&B operations.

• Proficient in Microsoft Office applications.

• Strong understanding of service standards and beverage knowledge.

• Strong leadership and supervisory skills.

• Good financial awareness and understanding of revenue and cost control.

• Excellent communication and interpersonal skills.

• Strong problem-solving and decision-making abilities.

• Strong organisational and time management skills.

• Ability to perform effectively in a fast-paced and high-pressure environment.

• Able to perform shift work, and willing to work during evenings, weekends and public holidays.

• Able to stand for long hours and work in an environment where there can be hot, humid and wet weather.