Total 25 module manager job vacancies in Pune

Functional knowledge:

• Good experience in Cash Application and Collections.
• Experience in project management
• Experience in FTE calculation and effort estimation
• Knowledge of RPA and automations preferred
• SAP knowledge strongly preferred. Any automation in SAP preferred.
• Experience in direct debit and dunning.
• Knowledge of excel/ppt
• DPM/DTP/SOP preparation and review
• Should be comfortable to work from office in UK shift (2:30pm to 11:30pm)
• Process improvement methodology: Has process improvement acumen.
• Account Management: Knows the counterparts at client side and maintains a strong relationship with them.
• Brings in domain expertise to identify pain areas of the client, recommend, and implement solutions
• Identify improvement areas within the process and support implementation post client sign-off
• Customer Orientation: Understands to the expectations from own role to ensure delivery on client expectations
• responds to any changes, alterations, customer requests and escalates as required
• Solution oriented, effective communication with customers on issues raised, findings and proposed resolution
• Is mindful of customer feedback, voice of customer - works to implement action plans to address issues
• Transition Management: Prior Transition experience is preferred.
• Accountability: Ensure projects are completed time and with agreed output
• Is proactive in raising red flags, escalating situations without precedence, issues, etc.Collaboration & Teamwork
• Is proactive in meeting counterparts and key people from same or different units that he / she is required to work with
• Establishes a clear understanding on the larger goals that both parties need to contribute to• In case of differences with others, makes efforts to understand the others' priorities and contexts; always keeps the larger goal in mind for resolving these differences
• \Addresses problems and finds solutions by working within and between WNS teams, including consultation with and/or escalation to other towers when required.
• Analytical Thinking & Problem Solving: Breaks problems into logical parts and approaches these in a systematic sequential manner
• Analyses causes and inter-linkages between apparent and not-so-apparent factors; has an investigative approach to identifying reasons for anomalies to happen
• Contributes significantly in brainstorming sessions or on the basis of own experience to problem resolution; defines solutions for problems both the immediate problem as well as to ensure non-recurrence of the problem by addressing the root cause
• Gathers information, trends, and analyses cause-effect relationships for anomalies, errors, and aberrations in output
• Proposes and implements process improvements.
• Communication skills: Participates actively in team meetings; articulates thoughts clearly• Listens with attention and builds own understanding
• Anticipates areas where support or influence will be required
• Can influence using data, facts as well as different viewpoint
• Demonstrates requisite verbal and written communication skills

Job Location: Pune (Viman Nagar)

F&A Ops knowledgeAccounts Payable mustTool implementation experience. Hypatos tool implementation preferredExcellent communicationClient handingShould be able to lead calls and discussions independently

Ignite Your Future: 

As an Engineering Manager at QAD, you will lead an agile engineering team responsible for designing, building, and delivering high‑quality software. You will combine hands‑on technical understanding with people leadership, helping engineers do their best work while delivering meaningful business outcomes.

Active use of AI-native development workflows — Cursor, Claude Code, and CodeRabbit or equivalent — is a baseline requirement, not a nice-to-have. We treat AI augmentation as the standard engineering operating model. Leaders are expected to use these tools personally, set norms for their teams, and demonstrate that AI tooling raises the output of their entire squad. Candidates who view AI tools as optional or experimental are not the right fit for this organization.

The Mission: What You'll Be Building

You will guide a team building features and services across QAD’s adaptive, cloud‑native platform, contributing directly to customer‑facing capabilities and platform foundations.

Lead for the engine room of ERA — the runtime infrastructure that autonomous agents execute on.

Your Impact/ What you will be doing: 

• Deliver the Orchestrator, Reasoning Engine, Agent Runtime, and Session/Memory Management systems

• Own the LLM Gateway: model routing, cost governance, latency SLOs, prompt versioning, and model fallback

• Ensure production reliability: agent sandboxing, execution audit trails, timeout handling, and retry logic

• Manage a squad of 5 engineers, including 1 Principal Engineer

Ignite Your Future: 

As an Engineering Manager at QAD, you will lead an agile engineering team responsible for designing, building, and delivering high‑quality software. You will combine hands‑on technical understanding with people leadership, helping engineers do their best work while delivering meaningful business outcomes.

Active use of AI-native development workflows — Cursor, Claude Code, and CodeRabbit or equivalent — is a baseline requirement, not a nice-to-have. We treat AI augmentation as the standard engineering operating model. Leaders are expected to use these tools personally, set norms for their teams, and demonstrate that AI tooling raises the output of their entire squad. Candidates who view AI tools as optional or experimental are not the right fit for this organization.

The Mission: What You'll Be Building

You will guide a team building features and services across QAD’s adaptive, cloud‑native platform, contributing directly to customer‑facing capabilities and platform foundations.

Lead for the squad owning API Gateway, authentication, and the agent-to-tool interface layer.

Your Impact/ What you will be doing: 

• Deliver AuthN/AuthZ service, OAuth2/OIDC implementation, rate limiting, and load balancing

• Build the MCP Gateway that enables ERA agents to interface with ERP systems and external tools

• Own service mesh configuration (Istio or equivalent) and platform on-call reliability

• Manage a squad of 6 engineers, including 1× P6 Principal Platform Engineer

Ignite Your Future: 

As an Engineering Manager at QAD, you will lead an agile engineering team responsible for designing, building, and delivering high‑quality software. You will combine hands‑on technical understanding with people leadership, helping engineers do their best work while delivering meaningful business outcomes.

Active use of AI-native development workflows — Cursor, Claude Code, and CodeRabbit or equivalent — is a baseline requirement, not a nice-to-have. We treat AI augmentation as the standard engineering operating model. Leaders are expected to use these tools personally, set norms for their teams, and demonstrate that AI tooling raises the output of their entire squad. Candidates who view AI tools as optional or experimental are not the right fit for this organization.

The Mission: What You'll Be Building

You will guide a team building features and services across QAD’s adaptive, cloud‑native platform, contributing directly to customer‑facing capabilities and platform foundations.

Lead for the Knowledge sub-team building the ERA Semantic Moat — the manufacturing intelligence that makes ERA's AI defensible.

Your Impact/ What you will be doing: 

• Own engineering delivery of the ERA Knowledge Graph and Domain Ontologies

• Build the Business Glossary, Metric Registry, and Semantic Layer consumed by ERA agents at runtime

• Deliver entity lineage tracking and context assembly pipelines (When/What/Why/Quality layer)

• Manage a squad of 5 engineers, including 1 Principal Engineer

Ignite Your Future

As a Senior Manager of Engineering at QAD, you will be responsible for leading multiple agile teams and Engineering Managers, driving execution excellence while shaping technical solutions for enterprise‑scale platforms. This role is ideal for a leader who thrives at the intersection of people, process, and technology. Active use of AI-native development workflows — Cursor, Claude Code, and CodeRabbit or equivalent — is a baseline requirement, not a nice-to-have. We treat AI augmentation as the standard engineering operating model. Leaders are expected to use these tools personally, set norms for their teams, and demonstrate that AI tooling raises the output of their entire squad. Candidates who view AI tools as optional or experimental are not the right fit for this organization. 

The Mission:

What You'll Be Building You will lead teams delivering key capabilities across QAD’s intelligent, adaptive platform, including cloud‑native services, APIs, and AI‑enabled workflows supporting global manufacturing customers. Track Lead for Agentic AI, defining the 'Semantic Moat' that differentiates QAD's manufacturing intelligence platform.

Your Impact/ What you will be doing: 

• Define Knowledge Graph and Domain Ontology strategies for manufacturing-specific AI reasoning

• Architect the Agentic Platform: Orchestrator, Reasoning Engine, Agent Runtime, Memory, and LLM Gateway

• Translate cutting-edge AI research into production-grade engineering deliverables

• Lead two teams Intelligence/Semantic and Agentic Platform EMs, and Principal Engineers www.qad.com

• Hire top-tier AI engineers in India — you know where they are and what it takes to attract them

As a Senior Manager of Engineering at QAD, you will be responsible for leading multiple agile teams and Engineering Managers, driving execution excellence while shaping technical solutions for enterprise‑scale platforms. This role is ideal for a leader who thrives at the intersection of people, process, and technology.

Active use of AI-native development workflows — Cursor, Claude Code, and CodeRabbit or equivalent — is a baseline requirement, not a nice-to-have. We treat AI augmentation as the standard engineering operating model. Leaders are expected to use these tools personally, set norms for their teams, and demonstrate that AI tooling raises the output of their entire squad. Candidates who view AI tools as optional or experimental are not the right fit for this organization.

The Mission: What You'll Be Building

You will lead teams delivering key capabilities across QAD’s intelligent, adaptive platform, including cloud‑native services, APIs, and AI‑enabled workflows supporting global manufacturing customers.

Track Lead for the infrastructure spine, building the multi-tenant platform that powers the ERA ecosystem

Primary Duties & Responsibilities• Deliver 'Next-Gen' Shared Services Quality Organization by consistently 'Raising-the-bar' on service-delivery standards & enable low-risk & zero-surprises BAU• Drive & conduct audit compliance, robust root cause, remediation plans, ensuring adherence to contractually binding audit targets• Deliver sampling and stratification strategy based on Compliance checks, Financial processes (volume & Value mix) Errors, Customer priorities & Agent performance • Ensure continued calibration to the quality framework • Responsible for driving performance to meet all Quality metrics, including SLA baselining, predictive SLA monitoring & reporting• Facilitate Kaizen initiatives within the team• Accountable for customer complaint resolution process• Ensure Process documentation & sign off as per ISO standards & WNS Quality Assurance Playbook• Responsible for timely & accurate reporting, updates and business insights• Foster a spirit of continuous learning & collaboration across teams – career development, coaching & mentoring

Drive reporting, insights, analytics and continuous improvement across multiple clients and locations. Own business / operational metrics for operations shop, be gatekeeper of metrics.Ensure adherence to defined SLAs, processes are compliant from risk perspective, continuous reduction in errors / customer comebacks, drive QDNA metrics [Brainwaves, Kaizen].Drive large Process Transformation initiatives leveraging Six Sigma, Lean and vba automation capabilitiesDrive digital dashboards using tools like PowerBI / Tableau etc., to enhance insights and analyticsDrive continuous improvement projects to improve process performance and / or generate QNS.Facilitate sharing of best practices from within and outside the organization and implement them.Driving VOC / CSAT / NPS actionable across the team and maintain/improve the scores.Take charge of internal meetings/client meetings/customer reviews/stakeholder meetings.Create and manage performance dashboards which depict business and ops metrics clearly.Can conceptualize and implement Statistical Process Control (SPC) principles in the process.Open to stretch if needed to meet team and organizational goals.

Job Summary
We are seeking an experienced and dynamic individual for the position of “Territory Manger” for driving the sales strategy and achieving business goals within your designated region, for executing the product management team's strategies, gathering customer feedback, and providing crucial insights for the development of new products. Your key focus will be on establishing and nurturing relationships with key opinion leaders, monitoring competitor information, and understanding prescription trends within the pharmaceutical industry. Additionally, you will be responsible for organizing and managing Continuing Medical Education (CME) events and other initiatives to bolster the company's brand image.

Roles & Responsibilities
• You will be responsible for the promotion of the new product. You will be executing the Product Management Team’s marketing strategy, analysing market trends, consulting with doctors on new product potential, and relaying feedback to the Product Management Team. Additionally, responsibilities include identifying key opinion leaders, monitoring product availability, and implementing brand strategies to facilitate a successful product launch.
• You will be responsible for monitoring primary and secondary sales through regular visits to stockists and pharmacies, ensuring the accomplishment of doctor and product-specific sales objectives. Active participation in monthly review meetings to assess coverage, adherence to SOPs, and expense management, all aimed at achieving area-level, product-level, and overall sales targets.
• You will be responsible for focusing on customer relationship management, the role entails establishing strong connections and addressing queries promptly using Infoginip. It also involves customer classification based on potential, determining meeting frequency accordingly, and tracking return on investment per customer to foster a loyal customer base for the company.
• You will responsible to meet Key Opinion Leader (KOL) and Key business leader (KEL) frequently and pursue them to conduct CME with the company; Collect interest areas of key customers and hospitals and conduct CMEs on those topics.
• You will responsible to prepare product matrix depending upon doctor's potential & preference and decide which product will fit doctor's need. Update data on chemist, doctors and Retail Chemist Prescription Audit (RCPA) through palm top to Unnati portal in order to ensure all stakeholders' access to latest information.