Total 20,431 Full-time contract manager job vacancies in Singapore

Job Responsibilities

• Provide contract/ operation/ service leadership and participates in developing and implementing consistent policies, procedures, controls in contract execution
• Maintain service level agreements and key performance indicators for services, review regularly in the light of changing business and operational needs
• Meet contractual manpower needs and standards – ensure proper induction program in place, skills upgrading, career development and retention
• Effective employee management and ensure compliance with local government legislation
• Drive employee and customer engagement process and improvements
• Ensure all statutory compliance and being the primary contact in respect of all contracts services and undertake risk assessments, organising emergency procedures, liaising with clients by informing them of the developments
• Develop systems/ programs to improve quality, efficient utilisation of equipment and materials and the productive use of labour

Working Hours: Mon to Fri - 8am to 530pm, Sat - 8am to 12pm (Alt Sat)

Salary: up to SGD 5,000

Interested candidates, do submit your resume to : jocelynchan@recruitexpress.com.sg OR telegram @jocelynchan

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R1331820

Work location: Central
Working hours: Monday to Friday office hours
Salary: up to $4500 per month

3 months contract (extendable to 6 months)

Job Scope:

• Engage with stakeholders on facilities issues
• Conduct joint engagements with stakeholders
• Conduct routine checks on operations and compliance matters
• Process applications
• Manage feedback from members of the public
• Manage policies and programmes, and ensure compliance and participation
• Any other duties as assigned

Requirements:

• Degree in any field
• Organised and able to multi-task
• Strong stakeholder management skills with outgoing and pleasant personality.
• Independent, resourceful, meticulous and able to multi-task.
• Proficient in Microsoft Office applications.
• Team player with experience leading a team.

Interested applicants may apply or email your CV to nadirah.hirwandy@tg-hr.com

SINGAPOREANS ONLY

Responsibilities

• Assist in construction and basic design development phase. Preparation of equipment, technical specifications, general arrangement, detailed equipment compartment layouts, space coordination and equipment list.
• Review all mechanical equipment, vendor’s proposals for technical accuracy and constructability. Understand sizing of equipment and prepare equipment specification.
• Prepare working drawings, establish design criteria standards specification and mechanical construction guideline drawings.
• Develop and check an equipment’s handing study for marine spaces and decks.
• Check submittals and prepare the installation or construction drawings when needed.
• Perform site visits to solve engineering problems when required to determine existing conditions or verify new construction.
• Develop and check marine and drilling system PFDs or P&IDs, including equipment size systems and calculate pump system pressure losses.
• Coordinate / execute contract specification requirements and production inputs into engineering drawing / document.
• Provide progress reporting and schedule management of engineering deliverables.
• Coordinate with other production team members, subcontractors and consultants to resolve technical issues onsite which affect the mechanical schedule and project deliverables.
• Meet with vendors, client reps, accreditation representatives when required.
• Review and reply to class comments.
• Perform any other tasks as may be assigned by the supervisor.
• Ensure compliance to relevant government regulations and company’s quality, safety, health and environmental (QSHE) policies, practices and procedures at all times.

Requirements

• Minimum 3 years of relevant experience working in a marine/offshore industry and a Diploma in mechanical or marine or related engineering discipline or minimum 6 years working in a marine/offshore industry.
• Prior experience in newbuild andconversion of AHTS.
• Possessing knowledge in HVAC systems, piping, and mechanical equipment.
• Familiarity with Marine & Offshore rules, regulations and requirements.
• Knowledge of Intergraph Software will be an added advantage.
• Good communication skills, meticulous, resourceful, able to multi-task.
• A team player with the ability to work independently as well as in a team.
• Able to perform marine equipment’s sizing.

• Develop and produce strategic communication materials including memos, presentations, and fact sheets for internal and external audiences.

• Create engaging multimedia content (videos, digital and social media assets) to effectively communicate key messages.

• Manage and maintain internal communication platforms such as intranet portals, newsletters, and corporate announcements.

• Support media relations through proactive monitoring, analysis, and coordination with external vendors.

• Plan and execute events including senior leadership visits, town halls, and global campaign activations, ensuring seamless delivery across content, logistics, and stakeholder coordination.

• Collaborate with internal teams and external partners to oversee event design, production, and on-site execution.

• Ensure compliance with governance processes, including approvals, documentation, and audit requirements.

• Maintain accurate records and support regular and ad-hoc reporting.

Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117

About the Company

An established international business specializing in global commercial operations.

About the Job

• Initial Risk Analysis: Perform introductory credit evaluations for prospective regional vendors and global buyers.

• Insurance Optimization: Supervise coverage thresholds to guarantee outstanding exposure remains safely within established corporate risk parameters.

• Data Synthesis: Collect and evaluate financial reports and credit data utilizing advanced software analytics, non-traditional data points, and artificial intelligence.

• Risk Documentation: Draft comprehensive credit profiles and assign risk tiers according to corporate guidelines.

• Proposal Drafting: Help generate detailed credit submissions and formal underwriting documentation.

• Counterparty Assessment: Appraise transactional risk by examining financial viability, market shifts, and past payment reliability.

• Limit Recommendations: Propose appropriate credit thresholds and payment timelines aligned with internal risk frameworks.

• Ongoing Oversight: Track the ongoing financial stability and settlement habits of corporate counterparties.

• Early Detection: Review covenant adherence and identify preliminary indicators of financial stress or default risk.

• Operational Improvement: Help refine and update internal credit control guidelines and workflow practices.

• Cross-Team Collaboration: Coordinate closely with multiple departments to maintain streamlined credit operations.

• Compliance & Auditing: Help prepare regulatory filings, internal audits, and recurring risk management reports.

Skills and Requirements

• Strong background in evaluating corporate credit risk, reviewing financial statements, and assessing counterparty payment behaviors.

• Experience managing credit insurance portfolios and setting appropriate credit boundaries.

• Familiarity with modern risk management platforms, alternative data streams, and AI-driven analytical tools.

• Capable of drafting clear underwriting memos, tracking covenant metrics, and identifying early warning financial indicators.

• Cooperative professional comfortable working across departments to support internal audits and policy compliance.

To apply online please use the 'apply' function.

(EA: 94C3609/ R24124496)

The KKH Psychosocial Trauma Support Service (PTSS) is a dynamic team, who provide psychological and emotional support to help women, children and their families recover from traumatic experiences. Apart from hospital-based clinical work at KKH, PTSS is also involved in enhancing the capacity and capability of Singapore’s community to provide post crisis/traumapsycho-emotional support and interventions through its community project work.

We are looking for a fulltime Clinical Psychologist who is interested to work in a supportive environment, with opportunities for growth in both clinical work and community-basedproject work. The applicant would also be looking to contribute to the growth and development of the field of child trauma in Singapore.

As a PTSS Clinical Psychologist, you will be involved in:

• Hospital-based work: Specialised psycho-emotional assessments and interventions for women, children and families with trauma-related concerns in inpatient and/or outpatient settings.
• Community-based project work: Conducting talks and training in the area of child trauma and support, and working together with the community on increased preparedness to respond to crisis and traumas for children and families in the community.
• Clinical training, professional individual and group supervision will be provided to develop your professional growth and expertise in the area of trauma work.

Requirements:

• MPsych in Clinical Psychology.
• Proficiency in English (spoken and written), possess effective interpersonal skills and good psychological report writing skills.
• Possess relevant qualifications to obtain registration as a full member with a recognized professional body (e.g.,Singapore Psychological Society, Australian Psychological Society etc.)
• Relevant clinical and supervision experience
• Past clinical experience in child and/or trauma work is desirable but not a pre-requisite to be eligible for this position.
• Required for at least 4 years of relevant clinical experience in providing clinical supervision is desirable to be considered for Senior Psychologist position.

If you have an interest in trauma work, and shareour passion for making a meaningful impact to our clients, their families and the community, we invite you to be a part of our multi-disciplinary team.

Application is on-going. We regret to inform only shortlisted candidates will be notified.

Our client is in construction industry (Grade A1 Contractor), and they are currently seeking for Quantity Surveyor (Contract Administration Department) to be part of the team.

JOB DIMENSION (SCOPE)

• Prepare and administer Purchase Orders and Subcontract Agreements, ensuring compliance with contractual terms, conditions, and company procedures
• Coordinate with subcontractors, suppliers, consultants, and project teams on contractual and commercial matters
• Review and prepare contract documents and maintain proper contractual records and correspondence
• Monitor subcontractors’ compliance with contractual obligations and follow-up on contractual issues during project execution
• Assist in the evaluation and administration of variations, claims, and final accounts in accordance with contract requirements
• Support cost control and assist in resolving contractual disputes and commercial issues
• Review and process subcontractor claims, progress payments, and related documentation
• Assist in negotiations with subcontractors and suppliers on commercial and contractual matters prior to award
• Provide contractual support to management and project teams to facilitate project delivery
• Liaise with external parties and stakeholders to ensure timely resolution of contractual and commercial matters

REQUIREMENT

• Bachelor’s Degree in Contract Administration/ Quantity Surveyor
• 5 years with above in related scope /field

Onion Search Pte Ltd

EA License No: 24C2108

EA Personnel: Clover Lai Kah Wai

EA Personnel No: R24120119

Operations Analyst, Payments (Contract)

Location: Singapore
Contract Type: 6 months Contract (Extendable & Convertible)
Keywords: Payments Operations, UAT, Regression Testing, DefectManagement, Project Coordination, Stakeholder Management, SWIFT, ISO 20022,Cross-Border Payments, Change Management

Company / Role Overview
Our client is a leading global financial institution seeking an experiencedOperations Analyst to support the delivery of payments-related initiatives.This role sits within a project-focused operations environment and isresponsible for coordinating across multiple business and technology teams toensure operational readiness, successful testing execution, and smoothimplementation of new initiatives. The successful candidate will work closelywith operations, onboarding, servicing, technical, product, and technologystakeholders while supporting end-to-end project delivery within a fast-pacedand highly regulated environment.

Key Responsibilities

• Coordinate across multiple business and support functions to ensure project readiness, implementation preparedness, and successful delivery of agreed outcomes.
• Drive end-to-end execution of assigned workstreams, ensuring timelines, dependencies, risks, and deliverables are effectively managed.
• Partner with subject matter experts, project stakeholders, and impacted teams to identify, discuss, escalate, and resolve project issues and operational challenges.
• Define and align responsibilities across participating teams to ensure clear ownership and accountability throughout project execution.
• Execute User Acceptance Testing (UAT) and regression testing activities, ensuring test scenarios are completed accurately and within agreed timelines.
• Track, manage, and facilitate defect resolution activities by working closely with business users, technology teams, and project stakeholders.
• Assess operational impacts of new initiatives and support implementation planning to ensure business readiness and process continuity.
• Prepare updates, status reports, and project communications for relevant stakeholders throughout the project lifecycle.

Job Requirements

• Minimum 5 years of experience supporting projects, testing activities, or change initiatives within a payments operations environment.
• Strong understanding of payment operations processes, including domestic and international payments, cross-border transactions, SWIFT messaging, and operational controls.
• Familiarity with regulatory and compliance considerations related to payments, including sanctions screening and anti-money laundering requirements.
• Proven experience coordinating across multiple teams and stakeholders while managing competing priorities in a project environment.
• Hands-on experience performing UAT, regression testing, defect tracking, and issue resolution activities.
• Strong analytical, problem-solving, organizational, and business analysis capabilities.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Excellent communication, stakeholder management, and influencing skills, with the ability to work effectively in a collaborative team environment.

Nice-to-Have:

• Working knowledge of ISO 20022 standards, foreign exchange processes, and payment message formats.
• Exposure to Agile delivery methodologies.
• Experience supporting large-scale transformation, implementation, or change programmes.
• Experience preparing executive-level reporting and presentations.
• Familiarity with AI-enabled productivity tools.

Job Description:

• In charge of recording and allocating incoming customer payments accurately in the accounting system.
• Prepare, process, and send invoices to customers in a timely manner
• In charge of managing billing activities, collections, and prepare AR reports according to required deadlines.
• In charge of performing reconciliations for customer accounts and bank statements.
• Handle GIRO deduction arrangements and reconcile related transactions.
• Responsible in processing payment receipts and arrange bank deposits.
• Responsible in reviewing payment differences and work with customers to resolve discrepancies or billing issues
• Assist with month-end closing tasks related to Accounts Receivable.
• Respond to queries from the cross functional department

Requirements:

• Min Diploma in Accounting, Finance or related discipline
• Minimum 3 years of working experience in Accounts Receivable
• Experience with ERP systems such as Microsoft Dynamics 365 or Esker is preferred

To submit your application, please apply online apply@rn-care.com or call +(65) 6220 0847 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd.
EA License No: 17C8900

Responsibilities

• Be responsible for the design of ship hulls and superstructures, following class and safety standards.
• Interpret structure-related documents and drawings. Come up with structural material-take off and drawings for tender submission. Ensure conformance to contractual technical specifications, classification and statutory rules/regulations.
• Prepare technical documentation, including design reports, specifications, and calculations, for internal use and regulatory compliance.
• Utilise specialised software and tools for hydrodynamic analysis, stability assessment, structural analysis, and other relevant calculations.
• Evaluate and ensure the structural integrity, stability, and sea keeping performance of vessels through rigorous analysis and testing.
• Provide expertise in load distribution, weight estimation, and stability criteria to optimize vessel design.
• Choose appropriate materials for vessel construction based on factors such as strength, corrosion resistance, and cost-effectiveness.
• Liaise with production team to ensure accurate implementation of design specifications during the construction process.
• Participate in tests and trials, where required.
• Perform any other tasks as may be assigned by the supervisor.
• Ensure compliance to relevant government regulations and company’s quality, safety, health and environmental(QSHE) policies, practices and procedures at all times.

Requirements

• Minimum 5 years of relevant experience working in a marine/offshore industry and a Bachelor's degree in Naval Architecture or Marine or related engineering discipline or minimum 10 years working in a Marine/Offshore industry with some engineering experience.
• Familiarity with Marine & Offshore rules, regulations and requirements.
• Proficient in AutoCad with the ability to produce detailed production engineering drawings.
• Proficiency in Intergraph or any related 3D CAD software knowledge is required.
• Experience in basic design engineering for OSVs like Workboats, PSVs and AHTS would be advantageous.
• Good written and spoken English.
• Good communication skills, meticulous, resourceful, able to multi-task.
• A team player with the ability to work independently as well as in a team.

Responsibility:

• To manage the site team, which consists of Network, Server, ID Administrators, Operators and Deskside Engineers; and responsible for all IT Services rendered at the Institute.
• To manage the Client representatives such as Account Managers, IT Managers, SLO, CIO and other users who are recipients of the Services.
• To be the Site Coordinator at the Institute, as a Single Point of Contact ("SPOC") and as a liaison officer for the End Users. In addition, he /she also acts as a supervisor to all the Onsite Support Staff.
• SLA Performance – Ensure no SLA Failure
• IMAC Reports – Ensure all IMAC Requests are performed in accordance with the SLA
• Tracking of Cases – Ensure all cases are tracked to closure in accordance with the deliverables
• Resources – Manage the resources on day-to-day basis to ensure designated resources are in place.
• Compliments and Complaints – Work closely with the Institute to ensure high compliments and no or nil complaints.
• Day to Day Operations is run with minimal interruptions to the services
• All meetings with internal and external parties are documented and followed through
• Responsiveness – All emails, calls and any other communication are responded to, on a timely manner

Required Experience:

• Bachelor's degree / diploma in computer science, business, or a related field.
• 2-3 years of management and related experience in IT
• Proven ability to solve problems creatively.
• Strong familiarity with project management software tools, methodologies, and best practices.
• Excellent analytical skills.
• Strong interpersonal skills and extremely resourceful
• Comfortable to work in a healthcare environment. This role will require you to take the necessary vaccines

Working Location: North

Working Hours: Monday to Friday Office Hours

Salary - up to $2580 per month

Contract Duration - 3 to 6 Months

Responsibilities:

• Assist with handling incoming enquiries over the phone, emails or face to face.
• Assist to update data and records
• Any other administrative duties as assigned

Requirements:

• GCE A Level and above
• Proficient in English and a second language so as to converse effectively with different groups of customers
• Excellent team player who is task-orientated
• Possess Good Customer Service Skills
• Proficient in MS Office

Interested candidates, please forward a copy of your resume to: vivien.khaw@tg-hr.com

We regret to inform that only shortlisted candidates will be notified.

SINGAPOREANS ONLY

Key Responsibilities

1. Develop Retail Banking Product Propositions

• Partner closely with Product teams to formulate compelling digital product propositions that meet customer needs and drive adoption.

• Conduct small-scale experiments and pilot initiatives to assess market acceptance, gather insights, and continuously iterate solutions to achieve desired business outcomes.

2. Design Data-Driven Customer Journeys

• Collaborate with cross-functional stakeholders to conduct customer immersion sessions, understand customer needs and pain points, and design seamless digital experiences across multiple touchpoints.

• Drive customer-centric design by analyzing customer feedback, conducting market research, and adopting industry best practices to deliver efficient and intuitive user experiences.

• Study customer profiles, segmentation, and transactional behaviors to identify opportunities for improvement and growth.

• Engage directly with customers where necessary to gain deeper insights into problem statements and uncover business opportunities.

3. Drive Online Channel Growth and Digital Adoption

• Develop and implement initiatives to increase online acquisition and channel share through digital platforms.

• Analyze internal data and customer behavior trends to identify opportunities for enhancing digital penetration and adoption.

• Collaborate with Product and Business Analytics teams to design and execute targeted marketing campaigns aimed at the right customer segments.

4. Lead Personal Investing Initiatives

• Lead and coordinate the end-to-end development and implementation of retail banking initiatives within the personal investing space, from onboarding through fulfillment.

• Monitor market trends, competitive developments, and customer insights to recommend product and process enhancements.

• Support post-implementation activities, including user training, issue investigation, production support, and escalation management to ensure smooth operational performance.

Requirements

• Strong understanding of retail banking products and digital banking ecosystems.

• Experience in customer journey mapping, digital product development, and stakeholder management.

• Data-driven mindset with the ability to analyze customer behavior and identify growth opportunities.

• Strong project management and coordination skills with the ability to work across multiple stakeholders.

• Excellent communication, problem-solving, and analytical capabilities.

• Familiarity with personal investing products and customer acquisition strategies will be advantageous.

We regret that only shortlisted candidates will be notified.
Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •EA Registration • Lim Jia Jie EA Registration No. R22108969

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for Office of Corporate Communications and Marketing (OCCM).
• Content Strategy and Editorial Oversight
• Drive the development and execution of a coherent, audience-led content strategy across SMU's owned digital platforms, ensuring alignment with institutional marketing goals and brand positioning.
• Lead editorial planning and governance for content hubs, campaign pages, and thought leadership pieces, ensuring a consistent narrative voice, high-quality storytelling, and strategic relevance in both English and Simplified Chinese.
• Collaborate with internal stakeholders and agency partners to shape content that supports student acquisition, brand storytelling, and reputation-building across SMU's priority markets.
• Bilingual Content Development and Chinese Digital Platforms
• Lead the creation, adaptation, and governance of Chinese-language content across SMU's digital presence, with working knowledge of the Chinese digital ecosystem as a whole including but not limited to WeChat (official accounts, Moments, and mini-programmes), Weibo, Xiaohongshu, Douyin, Bilibili, Zhihu, and Baidu-facing content formats. The candidate is expected to understand how audiences move across this ecosystem, how platform conventions and content norms differ, and how institutional content can be positioned effectively within it.
• Develop original Chinese-language content, not translated derivatives that is tailored to platform norms and resonant with Chinese-speaking audiences across Singapore, China, and the broader region.
• Advise on culturally appropriate messaging strategies for Chinese-speaking markets, ensuring content aligns with SMU's positioning and the expectations of prospective students and stakeholders in these segments.
• Review and quality-assure all Chinese-language content produced by team members, freelancers, or agency partners before publication.
• Multi-Format Content Creation and Channel Adaptation
• Develop and oversee the production of compelling content across short-form, long-form, and multimedia formats for web, email, and social platforms in both English and Simplified Chinese.
• Adapt messaging across channels to ensure platform-specific resonance, audience relevance, and bilingual content cohesion.
• Provide expert copywriting for campaign messaging, social captions, ad copy, and email flows with clear calls-to-action and consistent brand alignment across languages.
• Campaign Storytelling and Social Content Execution
• Collaborate with the Assistant Director, Content and Social and broader OCCM team to develop and execute integrated campaign narratives across digital and social channels.
• Translate institutional priorities including student recruitment, programme launches, research visibility, and alumni engagement into compelling content that resonates with priority audience segments.
• Ensure campaign storytelling maintains brand voice integrity across both English and Chinese language outputs.
• Community Engagement and Monitoring
• Engage with online communities across the region, responding to audience queries and comments in a culturally appropriate manner in both English and Chinese.
• Monitor brand mentions and address emerging issues, escalating potential reputational risks to the Social Lead when needed.
• Performance Analytics and Reporting
• Measure and analyse content effectiveness using tools such as Google Analytics, HubSpot, Emplifi, or equivalent, with particular attention to engagement patterns on Chinese platforms.
• Monitor key performance indicators including reach, engagement, lead quality, and conversion rates, applying data to refine editorial and channel strategy.
• Develop content dashboards and performance reports and communicate insights and recommendations to stakeholders to demonstrate marketing ROI.
• Cross-Functional Collaboration and Alignment
• Partner with colleagues across brand, corporate communications, university events, admissions, alumni, and faculties to ensure content supports cross-functional campaign and reputational goals.
• Guide and mentor junior team members or freelancers to deliver high-quality bilingual content that meets editorial standards and marketing priorities.
• Engage external writers, editors, or agencies when needed, ensuring alignment with SMU's tone, brand, and strategic goals in both English and Chinese.
• Any other duties assigned.

• Bachelor's degree in journalism, Mass Communications, Marketing, Digital Media, or a related field.
• Effectively bilingual with proficiency in Chinese equivalent to HSK Level 6 Business Chinese Test (BCT) Advanced or higher.
• Bilingual Content Proficiency — Simplified Chinese (Mandatory, Minimum 3 years)
• This is a mandatory requirement. Candidates who do not meet it will not be considered.
• High proficiency in both written and spoken Simplified Chinese, with demonstrated ability to produce editorial-quality content — not machine-translated or adapted copy — for Chinese-speaking audiences.
• Minimum 3 years' experience working in or directly with the Chinese digital market, with demonstrated hands-on experience developing and managing content across the Chinese digital ecosystem. This goes beyond platform execution: the candidate should understand how Chinese digital audiences discover, consume, and share content; how platforms such as WeChat, Weibo, Xiaohongshu, Douyin, Bilibili, and Zhihu serve different functions and audience segments; and how content strategies need to be structured differently for Chinese-speaking markets compared with English-language ones. Familiarity with Baidu search behaviour and how it differs from Google is an advantage.
• Ability to adapt institutional tone and brand voice into Chinese-language content that reads as culturally authentic rather than translated, with appropriate register for the context (prospective student acquisition, research communication, or employer/partner engagement).
• Editorial and Content Development Expertise (Minimum 5 to 7 years)
• Strong writing and editing skills across formats — blog articles, web copy, email campaigns, and social media content — with a clear, audience-first approach in both English and Simplified Chinese.
• Proven ability to craft compelling narratives and adapt messaging for different platforms, while maintaining brand voice and institutional credibility.
• Content Performance and ROI Measurement (Minimum 3 to 5 years)
• Experience using tools such as Google Analytics, Truescope, HubSpot, Emplifi, or equivalent to assess content impact across traffic, engagement, and conversion metrics, including platform-specific analytics for Chinese social media.
• Ability to derive content insights from data and translate them into optimised editorial strategy and reporting narratives.
• Platform Adaptability and Channel Knowledge (Minimum 5 years)
• Hands-on experience creating and adapting content across web, email, and social channels, including both English-language platforms (LinkedIn, Instagram, YouTube, TikTok) and the Chinese digital ecosystem (WeChat, Weibo, Xiaohongshu, Douyin, Bilibili, or equivalent).
• Candidates with direct experience of the Chinese market — including lived or professional experience within mainland China or with organisations actively targeting Chinese-speaking audiences — are strongly preferred.
• Working understanding of platform trends, engagement formats, and algorithm behaviour, with the ability to optimise bilingual content for different devices and audiences.
• Cross-Functional Collaboration and Workflow Management (Minimum 5 years)
• Proven ability to collaborate with internal teams, freelancers, and agency partners to deliver timely and effective bilingual content.
• Strong project management and organisational skills, with the ability to juggle multiple content streams and campaign deadlines across languages and markets.

#LI-XL1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Quality Manager (Call Centre), 1 Year Contract Up $7.5K
Working Location: Near to Clarke Quay MRT / Novena MRT
Working Hours: Mon - Thurs (8.30AM to 6.00PM), Fri (8.30AM to 5.30PM)

Responsibilities:

• Reports to the Project Director supporting in attaining holistic Service Levels for various assigned matrices.

• Manage a team to achieve operational objectives through workforce planning, setting Key Performance Indicators (KPIs), execution, and contingencies.

• Provide strategic plans to synergize mailboxes and escalation management to attain timely and professional deliveries with articulacy.

• Plays a pivotal role to work with the various survey managers to drive quality standards and service excellence throughout inbound and outbound workforce.

• Align objectives and setting expectations with Stakeholders on realistic Service Levels versus email volume, timeframe, and other correlating factors.

• Handle internal and external escalations via investigations, incident reporting, findings and providing de-escalation solutions.

• Perform service recovery calls/emails as needed for de-escalation.

• Determining call quality and standards via call audits and calibrations.

• Evaluate and improve current email templates for continuous improvement.

• Ensure team is fully utilized during lull period by initiatives to support continuous productivity.

• Timely reporting to management team and stakeholders

• Conduct coaching and mentoring to the team to improve knowledge, skills and attitudes.

• Conduct year-end appraisals and identifying talents for retention and recognition with Talent Management team.

• Perform other ad-hoc duties as assigned.