Total 2 solution architect job vacancies in Tokyo

ServiceNow is looking for a Global Account Solution Consultant to focus on the all global opportunity for specified Global Account in multiple Industry and establish relationships with customers and prospects in that account for the global market.

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting AI Platform, Technology Workflow, Employee Workflow, Customer Workflow Solution Sales. You will guide revenue for all of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

The focus will be on the global business for specified Global Accounts in multiple industry where ServiceNow is launching vertical solutions that strengthen our value proposition.

Role Expectations:

· Orchestrate and lead the core and global internal technical resources in the execution of the global account plan including technical strategies and solutions.

· Build credibility and trust with the customer’s technical leadership (e.g.CTO,CIO).

· Expert in the customer’s business, industry and global operations in order to support the technical strategy and execution.

· Ensure sharing and collaboration for opportunities, innovations and adoption to support technical pipeline development and account growth.

· Supports adoption, usage and optimization of ServiceNow licenses within the global account in order to deliver the greatest value and secure “stickiness”.

Responsibilities:

· Engage with customer executives to identify business pain points and opportunities and translate those into technology solutions.

· Drive development of the technical aspects of the global account planning collaboration with geo-based teams.

· Interlock with geo SC managers to manage account resource alignment, coverage and priorities.

· Lead, maintain and monitor global technical documentation and communication channels to ensure “everything is connected”.

· Cultivate geo-based SC resources and monitor performance.

You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer engagements.

What you get to do in this role: 

The Customer Outcomes Platform Architect is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This is a consultative role focused on guiding ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success.

• You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring and implementation of solutions.
• Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
• Provide a variety of knowledge across multiple workflows.
• Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
• Translate goals to outcomes into a customer roadmap.
• Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
• Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
• Manage technical governance, and an delivery operating model and governance.
• Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
• Support the sales effort by scoping and estimating the engagement and change orders.
• Be an active contributor of leading practices and expertise related to the ServiceNow platform.
• Maintain skills / certifications.
• Support the professional development of others through means of mentoring.