Total 17 job vacancies by Itconnectus Pte. Ltd.

Role Overview

We are seeking an experienced Senior Java Developer to design, develop, and maintain scalable, high-performance enterprise applications. The ideal candidate will have strong expertise in Java, Spring Boot, microservices architecture, and experience working in mission-critical systems such as financial, government, or large-scale digital platforms.

The role involves technical leadership, solution design, hands-on development, and collaboration with cross-functional teams across development, QA, DevOps, and stakeholders.

Key Responsibilities

1. Application Development & Design

Design, develop, and maintain robust, scalable, and secure Java-based applications.

Build microservices using Spring Boot, Spring Cloud, and RESTful APIs.

Develop reusable components and frameworks following best practices.

Ensure high performance, availability, and responsiveness of applications.

2. Technical Leadership

Provide technical guidance and mentorship to junior and mid-level developers.

Review code and ensure adherence to coding standards, security practices, and design principles.

Drive design discussions and propose optimal architecture solutions.

3. System Architecture & Integration

Design and implement microservices architecture, event-driven systems, and API integrations.

Integrate with external systems such as payment gateways, banking APIs, or government systems.

Ensure secure data exchange and compliance with industry standards.

4. Performance & Optimization

Analyze and optimize application performance, including memory management and concurrency.

Handle large-scale transaction processing (batch and real-time).

Identify bottlenecks and implement solutions for performance tuning.

5. Database & Backend Management

Work with relational databases such as Oracle.

6. DevOps & Deployment

Collaborate with DevOps teams for CI/CD pipeline implementation (e.g., Azure DevOps, Jenkins).

Manage deployments across development, SIT, UAT, and production environments.

Knowledge on Docker / Kubernetes will be added advantage.

7 . Security & Compliance

Implement secure coding practices aligned with OWASP and enterprise security guidelines.

Ensure compliance with PCI-DSS (for payment systems) or relevant regulatory standards.

Manage authentication and authorization mechanisms (OAuth2, JWT).

Required Skills & Qualifications

Technical Skills

Strong proficiency in Java (Java 8/11/17+)

Hands-on experience with:

Spring Framework (Spring Boot, Spring MVC, Spring Security)

RESTful API development & microservices architecture

Hibernate/JPA

Strong knowledge of:

Object-Oriented Programming (OOP)

DevOps & Tools

Experience with:

CI/CD tools (Azure DevOps, Jenkins)

Version control (Git)

Build tools (Maven, Gradle)

Familiarity with:

Docker & Kubernetes

Integration Experience

Experience integrating with:

Payment gateways (Stripe, PayNow, Apple Pay, etc.)

Government or enterprise APIs

External vendor systems

Preferred Qualifications

Experience in financial systems, billing platforms, or payment processing systems

Exposure to cloud platforms (Azure/AWS/GCP)

Experience with event-driven architecture

Familiarity with API security standards

Certification in Java / Cloud / Architecture (optional but advantageous)

Nice-to-Have

Experience in Oracle SOA / Integration platforms

Experience working in government or regulated environments

Exposure to Agile + DevSecOps practices

Role Overview

The Onshore IT Software Developer will be responsible for designing, developing, testing, integrating, and maintaining application features across the frontend, backend, and database layers. The role involves leveraging modern development practices and AI-assisted tools to enhance delivery efficiency, code quality, and system reliability within a secure public sector environment.

Summary

This role requires a well-rounded developer capable of:

Full-stack development (Angular + Spring Boot + MySQL)

Working in a secure, high-governance public sector environment

Leveraging AI-assisted development practices

Supporting end-to-end delivery from design to production support

Scope of Services

1. Application Development & Integration

Design, develop, test, integrate, and maintain application components across:

Frontend: Angular / modern JavaScript frameworks

Backend: Java Spring Boot

Database: MySQL

Build and enhance:

User interfaces (UI/UX components)

APIs Backend and business logic

Database schemas, queries, and stored procedures

Perform system integration with internal and external systems

Conduct defect fixing, performance tuning, and optimization

Provide deployment support across development, testing, and production environments

Leverage AI-assisted development tools to improve productivity, consistency, and code quality

2. Testing & Quality Assurance

Develop and execute unit tests for both frontend and backend modules

Improve test coverage and edge case identification using AI-assisted techniques

Support integration and system testing activities

Ensure application quality aligns with project and regulatory standards

3. Code Quality & Security Compliance

Participate actively in code reviews

Ensure compliance with:

Authority coding standards

OWASP Secure Coding Practices

Apply secure development principles to protect sensitive data and systems

4. Build, Deployment & Support

Support application build, packaging, and deployment

Work with CI/CD pipelines across environments

Troubleshoot and resolve application issues across:

Development

Testing

Production

Utilize AI-assisted diagnostics tools to improve issue resolution efficiency

Job description:

The Integrations PM is responsible for managing end to end data integrations between Customer Internal systems and Contract Manufacturers (CMs) across the RL supply chain.

This role oversees the implementation, testing and go-live of integration while also managing BI error monitoring, triage and resolution across all CM partners.

The PM coordinates cross-functional stakeholders - including CM IT teams, Engineering, Solution Leads and Business teams to ensure seamless data flow manufacturing to warehouse operations.

The roles requires strong technical understanding of integration platforms (Mulesoft, APIs, Data pipelines) combined with excellent program management skills to handle multiple CMs at different maturity stages simultaneously.

Roles / Job Description:

O&G, down hole tools design experience is preferred.

Degree in Mechanical / Manufacturing engineering with 3-5 years of relevant experience

Min 2-3 years of hands on experience with Solid Works or similar 3D package

Experience on Mathcad will be added advantage.

General well construction and well completion design knowledge

Proficiency with standard MS Office applications required

Ability to work with Global teams in various time zones. "

Working in Downhole Tool components (O&G) development projects under general supervision assist in analysis, modification and design of products and services for assigned projects which requires working knowledge of materials, components and their applications.

Responsible for independent design, modification & analysis of various products in Oil and Gas Downhole tools

Develops test procedures, conduct tests and completes test result analysis for assigned projects.

Assists in planning and conducting tests on materials, components, subassemblies, and tools. Acquires working knowledge of test procedures and techniques with new Standards.

Create / Modify / update the design as needed and process the engineering change request within defined time limits.

Produce Manufacturing drawing which includes complex machining and assembly of down hole tools and Perform drawing checks and sign off on work.

Oversee Product testing, hold design and test reviews and write reports.

PDM Data Management and coordination with global teams.

Do

1. Develop architectural solutions for the new deals/ major change requests in existing deals

Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable.

Provide solutioning of RFPs received from clients and ensure overall design assurance

Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives

Analyse technology environment, enterprise specifics, client requirements to set a collaboration solution design framework/ architecture

Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology

Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions

Clearly articulate, document and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps

Evaluate and recommend solutions to integrate with overall technology ecosystem

Works closely with various IT groups to transition tasks, ensure performance and manage issues through to resolution

Perform detailed documentation (App view, multiple sections & views) of the architectural design and solution mentioning all the artefacts in detail

Validate the solution/ prototype from technology, cost structure and customer differentiation point of view

Identify problem areas and perform root cause analysis of architectural design and solutions and provide relevant solutions to the problem

Collaborating with sales, program/project, consulting teams to reconcile solutions to architecture

Tracks industry and application trends and relates these to planning current and future IT needs

Provides technical and strategic input during the project planning phase in the form of technical architectural designs and recommendation

Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture

Identifies implementation risks and potential impacts

2. Enable Delivery Teams by providing optimal delivery solutions/ frameworks

Build and maintain relationships with executives, technical leaders, product owners, peer architects and other stakeholders to become a trusted advisor

Develops and establishes relevant technical, business process and overall support metrics (KPI/SLA) to drive results

Manages multiple projects and accurately reports the status of all major assignments while adhering to all project management standards

Identify technical, process, structural risks and prepare a risk mitigation plan for all the projects

Ensure quality assurance of all the architecture or design decisions and provides technical mitigation support to the delivery teams

Recommend tools for reuse, automation for improved productivity and reduced cycle times

Leads the development and maintenance of enterprise framework and related artefacts

Develops trust and builds effective working relationships through respectful, collaborative engagement across individual product teams

Ensures architecture principles and standards are consistently applied to all the projects

Ensure optimal Client Engagement

Support pre-sales team while presenting the entire solution design and its principles to the client

Negotiate, manage and coordinate with the client teams to ensure all requirements are met and create an impact of solution proposed

Demonstrate thought leadership with strong technical capability in front of the client to win the confidence and act as a trusted advisor

3. Competency Building and Branding

Ensure completion of necessary trainings and certifications

Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research

Develop and present a solution design and architect by writing white papers, blogs etc.

Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits

Mentor developers, designers and Junior architects in the project for their further career development and enhancement

Contribute to the architecture practice by conducting selection interviews etc

4. Team Management

Resourcing

Anticipating new talent requirements as per the market/ industry trends or client requirements

Hire adequate and right resources for the team

Talent Management

Ensure adequate onboarding and training for the team members to enhance capability & effectiveness

Build an internal talent pool and ensure their career progression within the organization

Manage team attrition

Drive diversity in leadership positions

Performance Management

Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports

Ensure that the Performance Nxt is followed for the entire team

Employee Satisfaction and Engagement

Lead and drive engagement initiatives for the team

Track team satisfaction scores and identify initiatives to build engagement within the team

Mandatory Skills: Java, Spring Boot, Microservices . React JS / Angular JS, Node JS, SQL

Experience: 8-10 Years .

Position : Jr. Solution Architect

Principal Cloud Architect

We are seeking a highly experienced and visionary Principal Hybrid Cloud Solution Architect to lead the design and implementation of complex hybrid cloud solutions, with a strong emphasis on security and compliance requirements, particularly within the context of the Singapore Government's adoption of commercial cloud services. The ideal candidate will possess deep technical expertise across various cloud platforms, a proven track record in architecting secure and scalable hybrid environments, and a thorough understanding of the regulatory landscape and security frameworks relevant to the Singapore Government. As a Principal Architect, you will provide technical leadership, strategic guidance, and mentorship to the team, driving innovation and ensuring the successful delivery of cloud solutions that meet the stringent demands of our clients.

Responsibilities:

Lead the architectural design and implementation of secure and scalable hybrid cloud solutions for our clients, with a specific focus on Singapore Government entities leveraging commercial cloud platforms (e.g., AWS, Azure, GCP, Alibaba).

Develop and maintain a deep understanding of the Singapore Government's cloud adoption policies, security guidelines (e.g., IM8), and compliance requirements.

Architect and implement robust cloud security controls, including identity and access management, data protection, network security, vulnerability management, and security monitoring.

Design hybrid cloud architectures that seamlessly integrate on-premises infrastructure with public cloud services, ensuring interoperability, performance, and cost-effectiveness.

Provide expert guidance on cloud security best practices, ensuring solutions adhere to industry standards and regulatory requirements.

Collaborate with sales and business development teams to define technical solutions, contribute to proposals, and present to clients, including Singapore Government stakeholders.

Lead technical discussions and workshops with clients to understand their requirements and articulate proposed solutions.

Develop comprehensive architecture blueprints, design documents, and implementation guides.

Evaluate and recommend cloud technologies and services that align with client needs and security requirements.

Provide technical leadership and mentorship to other architects and engineering teams.

Oversee the implementation and deployment of cloud solutions, ensuring adherence to architectural standards and best practices.

Troubleshoot complex technical issues and provide expert support during implementation and operations.

Stay abreast of the latest cloud technologies, security trends, and regulatory changes relevant to the Singapore Government and the broader cloud landscape.

Contribute to the development of cloud adoption frameworks, security policies, and best practices within the organization.

Participate in industry events and contribute to thought leadership initiatives.

Lead research initiatives to explore emerging cloud technologies and trends, ensuring the organization stays ahead in the cloud landscape.

Drive innovation by proposing and implementing cutting-edge solutions that enhance cloud infrastructure and services.

Develop and implement disaster recovery plans and business continuity strategies for cloud environments.

Ensure robust backup and recovery mechanisms are in place to protect critical data and applications.

Monitor and manage cloud spending, identifying opportunities for cost optimization.

Implement strategies to maximize the efficiency and cost-effectiveness of cloud resources.

Establish performance monitoring frameworks to ensure optimal operation of cloud services.

Continuously analyze and optimize cloud performance to meet evolving business needs

Qualifications:

Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.

Minimum of 10-12 years of experience in IT infrastructure and at least 5-7 years of experience in architecting and implementing cloud solutions.

Significant and demonstrable experience working with Singapore Government entities on their adoption of commercial cloud platforms.

Deep expertise in cloud security principles, practices, and technologies, including identity management, encryption, network security, and compliance frameworks (e.g., ISO 27001, SOC 2, IM8).

Strong hands-on experience with at least one major cloud platform (AWS, Azure, or GCP), including infrastructure-as-a-service (IaaS), platform-as-a-service (PaaS), and software-as-a-service (SaaS) offerings.

Proven ability to design and implement hybrid cloud architectures that integrate on-premises environments with public cloud services.

Excellent understanding of networking concepts, including VPNs, firewalls, load balancers, and network segmentation in cloud environments.

Experience with security tools and technologies relevant to cloud environments (e.g., SIEM, vulnerability scanners, intrusion detection/prevention systems).

Strong understanding of DevOps principles and practices, including automation and infrastructure-as-code (e.g., Terraform, CloudFormation, ARM templates).

Excellent communication, presentation, and interpersonal skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences.

Strong analytical and problem-solving skills.

Ability to work independently and as part of a team.

Preferred Qualifications:

Relevant cloud certifications (e.g., AWS Certified Solutions Architect – Professional, Microsoft Certified: Azure Solutions Architect Expert, Google Cloud Certified – Professional Cloud Architect, CCSK, CISSP).

Experience with containerization technologies (e.g., Docker, Kubernetes).

Knowledge of data governance and compliance requirements specific to the Singapore Government.

Experience with cloud migration methodologies and tools.

Familiarity with security frameworks and standards relevant to the Singapore Government (e.g., IM8, MAS TRM Guidelines).

Enterprise Architect - As an Enterprise Architect, you will be responsible for analyzing the company's current technology infrastructure and identifying opportunities for improvement or optimization. You will collaborate with stakeholders to define business and technical requirements and develop architectural models that guide the design and implementation of strategic initiatives. You will also provide leadership and guidance to implementation teams, ensuring that solutions are scalable, secure, and align with industry best practices.

You Will:

Lead the recommendation, development, and implementation of the company's technology strategy and roadmap.

Collaborate with stakeholders to define business and technical requirements that support the organization's transformation goals and objectives.

Develop architectural framework, models that guide the design and implementation to achieve business solution outcomes.

Provide technical leadership and guidance to technical and application delivery teams during design reviews & implementation

Ensure solutions are scalable, secure, and align with industry best practices

Evaluate new technologies and make recommendations and influence IT adoption

Conduct technology review, assessments and provide recommendations to improve the company's technology infrastructure

Collaborate with cross-functional teams to define and implement data governance and information security policies

You Bring:

Bachelor's degree in information & communication technologies (ICT), Information System, or a related field

Minimum of 8 years' work experiences in designing and support complex IT systems project, and/or large ICT solutions as an Enterprise Architect

Strong understanding of On-Premises ICT architectures, integration methods and best practices for building scalable, high-performance systems.

Familiar with Government / Enterprise related practices like IM8, GCC 2.0, GCC+, HCC, etc

In-depth understanding of web security protocols like OAuth, OpenID Connect, and SSL/TLS, along with best practices for authentication, authorization, and data privacy to maintain secure and resilient web solutions

Extensive knowledge of cloud platforms (AWS, Azure, Google Cloud), cloud architecture principles, infrastructure-as-code, cloud security best practices, and cost optimization strategies to design and implement robust, scalable, and secure cloud solutions

Experience with modern web technologies such as RESTful APIs, microservices and containerization (e.g., Docker, Kubernetes)

Certified TOGAF/ITIL/PMP

Certified Architect with at least one or more cloud platforms: AWS, Azure, GCP

Excellent analytical and problem-solving skills

Strong internal and external stakeholder communication and collaboration skills

Excellent team player and strong interpersonal skills

Ability to work effectively in a fast-paced, dynamic environment

Good to have:

Application design, integration, and interoperability knowledge.

Infrastructure and Cloud Security Architecture,

Zero Trust framework and knowledge

Proficient in relational databases, including SQL Server, Oracle, and MySQL

AI and Data Engineering concepts

Cloud Services Delivery Director – In this role, you will lead cloud operations team. This role will be instrumental in driving our cloud strategy, overseeing cloud migrations, and ensuring the ongoing operational excellence of our cloud environments. The ideal candidate possesses a strong understanding of AWS and Azure architectures, a deep commitment to security, and a proven track record of success in managing cloud operations at scale.

You Will:

Involved in IT Infrastructure design, Project Management assignments, Strategy formation assignments and Procurement advisory assignments for various clients.

Led and delivered multiple small to medium sized development and enhancement of projects

Performed project estimation, planning, monitoring and control for different stages of the project

Handled end to end service management, process development and project evaluation in line with business case.

Capturing Client’s Technology requirements, IT Project Management, IT Operations, Infrastructure Management, Datacenter Operation Management, Vendor Management, IT Procurement.

Lead the assessment of existing on-premises infrastructure and applications to determine cloud readiness and identify migration and evaluate the security posture of current environments. Ensure security risks are identified early and plan for appropriate mitigation during the cloud migration.

Develop and execute comprehensive cloud migration strategies, including roadmap, timelines, and resource allocation, for both AWS and Azure platforms.

Analyze cloud costs, implement cost optimization measures, and establish cost control mechanisms.

Ensure security best practices are integrated throughout the migration process, adhering to industry standards and compliance requirements. Implement security assessments for cloud readiness, focusing on identity and access management (IAM), encryption, and compliance with industry standards (e.g., GDPR, SOC 2). Collaborate with the security team to align security controls with the migration strategy.

Identify, assess, and address security risks associated with cloud migration, such as data breaches, unauthorized access, and data loss. Develop a security-focused contingency plan that includes encryption of sensitive data, multi-factor authentication (MFA), and proper network segmentation to ensure compliance and business continuity.

Establish and maintain highly available and scalable cloud environments, ensuring optimal performance and reliability.

Build, manage, and mentor a high-performing cloud operations team, fostering a culture of collaboration and continuous improvement.

Implement robust monitoring and alerting systems, leveraging automation tools to streamline operational tasks and improve efficiency.

Lead incident response efforts, ensuring timely resolution of issues and minimizing service disruptions.

Continuously analyze cloud performance, identify areas for improvement, and implement optimization strategies.

Maintain a secure cloud environment, implementing security controls, conducting regular audits, and staying abreast of security threats and vulnerabilities. Continuously ensure the maintenance of a secure cloud environment post-migration by implementing security controls, conducting regular audits, and staying abreast of emerging threats and vulnerabilities. Lead the effort to monitor and address security incidents, utilizing tools like AWS GuardDuty, Azure Security Center, and other cloud-native security solutions.

Work closely with development, security, and business stakeholders to ensure alignment between cloud operations and business objectives.

Implement regular security vulnerability assessments, penetration testing, and security patch management in cloud environments. Establish a security culture within the cloud operations team by ensuring ongoing training, awareness, and monitoring of emerging security threats (e.g., zero-day exploits, DDoS attacks).

Ensure that the cloud environment is disaster recovery-ready by enforcing security controls in backup processes, conducting regular security drills, and ensuring that sensitive data is encrypted and securely stored in cloud backups.

You Bring:

Bachelor Degree in Computer Science, Information Technology, or a related field

Minimum 10 years of experiences in IT operations, with at least 5 years in a cloud environment

Strong understanding of AWS and Azure cloud platforms, including architecture, services, DevOps and best practices

Relevant cloud certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert)

Proven experience in migrating applications and infrastructure to the cloud

Expertise in cloud security, including identity and access management, network security, and data protection

Experience with infrastructure-as-code tools (e.g., Terraform, CloudFormation) and automation tools (e.g., Ansible, Puppet, Chef)

Strong leadership and communication skills, with the ability to build and motivate teams

Excellent analytical and problem-solving skills

Candidates with experience containerization technologies (e.g., Docker, Kubernetes) and serverless computing would be an advantage

Job Description

Service Delivery Manager – Process Excellence & Continual Service Improvement

Role Overview

We are seeking an experienced Service Delivery Manager – Process Excellence & Continual Service Improvement to oversee end-to-end IT service delivery while driving structured process improvement and automation initiatives. This role combines service delivery ownership with a strong focus on process gap identification, ITIL-based service management, continual service improvement (CSI), and compliance with quality and service management standards.

The role operates across hybrid environments (on-premises, cloud, and data center) and works closely with operations, engineering, cloud, security, and leadership teams to ensure services are reliable, efficient, compliant, and continually improving.

Key Responsibilities

1. Service Delivery Management

Own end-to-end delivery of IT services across infrastructure and cloud environments.

Ensure adherence to SLAs, KPIs, OLAs, and contractual commitments.

Lead incident, problem, change, and service request management in line with ITIL best practices.

Act as the primary escalation point for service delivery issues and client concerns.

Conduct regular service reviews, performance reporting, and stakeholder updates.

Oversee resource and capacity management to meet current and forecasted demand.

2. Process Gap Identification & Optimization

Identify process gaps, inefficiencies, and control weaknesses across IT service operations.

Perform root cause analysis (RCA) on recurring incidents and service failures.

Benchmark existing processes against ITIL, ISO 9001, and ISO/IEC 20000 standards.

Recommend and prioritize process improvement initiatives based on impact and risk.

3. Process Mapping & Documentation

Develop and maintain AS-IS and TO-BE process maps for IT service management processes.

Define process workflows, RACI models, controls, KPIs, and handover points.

Maintain SOPs, runbooks, work instructions, and governance documentation.

Ensure documentation supports audit readiness and operational consistency.

4. Continual Service Improvement (CSI)

Drive Continual Service Improvement (CSI) initiatives aligned with ITIL principles.

Apply Six Sigma / Lean (DMAIC) methodologies to improve efficiency, quality, and reliability.

Track improvement actions, benefits, realization, and measurable outcomes.

Embed a culture of continuous improvement across service delivery teams.

5. Automation & Service Enablement

Identify opportunities to automate manual or repetitive service delivery processes.

Work with ITSM tools, workflow platforms, and reporting solutions to enable automation.

Support creation of dashboards and metrics for service performance and process health.

Improve service efficiency through tooling optimization and data-driven insights.

6. Governance, Risk & Compliance

Ensure service delivery and processes comply with:

ISO 9001 (Quality Management Systems)

ISO/IEC 20000 (IT Service Management)

Support internal audits, external audits, and compliance assessments.

Identify service risks and implement mitigation and control measures.

Collaborate with security teams to ensure alignment with cybersecurity and regulatory requirements.

Have knowledge of Government IM8 Security standard and policy practice

7. Stakeholder & Client Management

Act as the single point of contact for clients and internal stakeholders on service matters.

Translate technical and operational issues into business-focused insights.

Partner with leadership to align service delivery and improvement initiatives with business objectives.

Required Skills & Experience

Experience

8+ years in IT service delivery, service management, or operations roles.

Proven experience managing services in hybrid infrastructure environments (cloud, on-prem, data center).

Demonstrated experience in process improvement, CSI, and ITIL implementation.

ITSM, Quality & Improvement Knowledge

Strong practical knowledge of ITIL practices:

Incident, Problem, Change

Service Request

Continual Service Improvement

Working knowledge of Six Sigma / Lean methodologies (DMAIC).

Experience aligning IT processes with ISO 9001 and ISO/IEC 20000 standards.

Technical & Tooling Knowledge

Good understanding of cloud and infrastructure environments (AWS, Azure, VMware, Hyper-V, etc.).

Familiarity with ITSM tools, automation workflows, and monitoring/reporting dashboards.

Ability to translate service and process requirements into tooling and automation use cases.

Certifications

Mandatory

ITIL Foundation Certification

Preferred / Good to Have

ITIL Intermediate / Managing Professional

Six Sigma Yellow or Green Belt

ISO 9001 Internal Auditor / Practitioner

ISO/IEC 20000 Foundation or Practitioner

Key Competencies

Service Delivery Excellence

Process Analysis & Optimization

Continual Service Improvement (CSI)

Quality, Governance & Compliance

Automation & Operational Efficiency

Stakeholder & Client Management

You will be part of a globally distributed team of Support Analysts providing follow-the-sun coverage across AMR, EMEIA, and APAC regions. In this role, you will:

Deliver Cross-Platform Subject Matter Expertise: Develop and maintain deep working knowledge across two reporting platforms — Horizon (Total/B2C Consumer Markets) and Business & Education 360 (B2B) — including data definitions, business logic, pipeline behavior, and differences in reporting structures between Consumer and Institutional Sales.

Operate a Tiered Support Model: Function as Tier 1 support for requests that cannot be resolved through automation — including missing or incorrect data investigations, cross-report discrepancies, metric interpretation, and platform logic clarification. Function as Tier 2 oversight for automated workflows (Slack forms, Accord bot, HCL), intervening when automation fails, requests are incomplete, or unusual patterns require manual review.

Manage the Slack Support Workflow: Monitor and triage incoming Slack support requests across five categories — Access Requests, Report Data Inaccuracy, Report Other Problems, Enhancement Requests, and general questions — ensuring accurate categorization, timely response, and clear user communication including request status and resolution ETA.

Conduct Data Investigation & Reconciliation: Investigate and resolve complex data questions, including reconciling metric discrepancies between Horizon and B&E 360, validating report accuracy, diagnosing unexpected reporting behavior, and identifying data pipeline or logic issues. Determine whether an issue reflects user misunderstanding, expected platform behavior, data latency, or a true defect requiring escalation.

Guide Users on Data Interpretation: Provide clear, accurate explanations of metric definitions, data availability, reporting limitations, and platform-specific logic to ensure users correctly interpret data across both B2C and B2B ecosystems.

Ensure Operational Continuity & Escalation: Collaborate with the Platform Operations Lead, Data Engineering (GBI), and Reporting Product Owners to escalate platform defects, broken data pipelines, and systemic reporting issues. Support executive-level inquiries requiring deeper analysis.

Minimum Qualifications

Experience in Sales or Channel Performance reporting and related metrics and KPIs, ideally within a technology company.

Demonstrated ability to support business-critical Business Intelligence platforms in an operational capacity.

Experience querying data sources to investigate, validate, and explain data to business users.

Experience working with BI platforms and tools such as Tableau, ThoughtSpot, Business Objects, or equivalent.

Ability to manage concurrent support requests across multiple platforms and time zones with consistent quality and responsiveness.

Strong written and verbal communication skills, with the ability to translate technical findings into clear business language.

Bachelor's degree or equivalent experience required.

Preferred Qualifications

Familiarity with B2B and B2C sales reporting structures, including Institutional Sales, Consumer Channel metrics, and related data definitions such as ICDF.

Experience operating within automated support workflows (e.g., Slack-based intake, chatbots, or ticketing systems) and managing exception handling when automation is insufficient.

Ability to work effectively in a globally distributed team model with regional handoff requirements and follow-the-sun coverage expectations.

Knowledge of data pipeline concepts sufficient to distinguish between data latency, logic errors, and platform defects during investigation.

Experience collaborating with engineering and product teams to escalate, document, and track resolution of platform issues.

The Senior Resource Manager plays a critical role that blends strategic workforce planning with a strong focus on employee engagement and development. They are responsible for ensuring that the right people with the right skills are assigned to the right projects at the right time, while also fostering a positive and motivating work environment that nurtures talent and maximizes employee satisfaction.

Key Responsibilities with an Emphasis on Employee Engagement:

Job summary: The incumbent is responsible for assigning the right resources to the right projects at the right time to ensure successful delivery of projects.

You will

Assigning available employees to projects in accordance with their skillsets, previous experience, and availability.

Monitoring day-to-day project activities and corresponding resources.

Capacity planning, i.e. making sure that a company’s resources have the capacity to work on upcoming projects.

Monitoring and managing employees’ workload, utilization, and overtime hours.

Managing resource conflicts.

Overcoming resource shortages by means of resource management techniques, reallocating resources, assigning more staff, etc; informing senior management of any issues related to inability to meet clients’ needs due to resourcing.

Providing project executives with support when it comes to resource management issues or improving resource management processes.

Knowing all the current and upcoming projects run in an organization and business development activities and being able to plan resourcing accordingly.

Collaborating with the BO, Finance, and HR department regarding hiring or project related incentives and or company initiatives and projects.

Documenting processes (e.g. weekly utilization report or annual workforce planning, etc.

Manage New Graduate Talent and Resource Development plan.

You bring

Experience: Proven experience in resource management, preferably within a Systems Integrator or IT consulting environment, with a demonstrated focus on employee engagement and development. Strong soft skills of multi-tasking, analytics, problem solving, interpersonal skills, critical thinking, and forecasting skills.

Knowledge: Strong understanding of project management methodologies, resource allocation processes, capacity planning techniques, and human resources best practices.

Skills: Excellent analytical, problem-solving, and decision-making skills, coupled with exceptional communication, interpersonal, and negotiation skills. Proficient in using resource management tools and software.

Education: Bachelor's degree in business administration, human resources, or related field.

Relevant certifications (e.g., PMP, HRCI, SHRM-CP) are a plus.

Good knowledge in Microsoft Power Point, Excel and Power BI will be a plus.

• Working Hours/Shifts: 12 hours shift (day n night)

Must have Talent / Skills: Good communication and excellent interpersonal skills, 

• Min 2 - 3 years - Proficient Desktop/Accessories  and Mobile Device skillset.

• EUMD (End User Mobile Device)

• Asset Management

• Incident Management

• Request Management

• User Account Management

• Other adhoc initiatives and tasks assigned by Team Lead

• ITIL Process Knowledge

Industry Preference: 

• WOG Preferred

Job Summary

We are seeking a highly skilled and experienced Cloud Engineer lead (Level 3) to support cloud infrastructure for Commercial and Singapore Government-appointed agency operating across commercial cloud platforms. This role requires experience managing multi-cloud environments predominantly on Amazon Web Services (AWS), with knowledge in Microsoft Azure and Google Cloud Platform (GCP). The ideal candidate will demonstrate strong Infrastructure-as-Code (IaC) capabilities, comprehensive OS lifecycle and patching operations, application deployment and troubleshooting expertise, and proactive operational leadership. This role emphasizes hands-on technical proficiency, security awareness, automation-driven practices, mentorship capabilities, and familiarity with strict uptime, compliance, and audit requirements in network separation environments.

Key Responsibilities

Multi-Cloud Infrastructure Operations

Operate and maintain cloud-native services in production across AWS, Microsoft Azure, and Google Cloud Platform:

Hands-on experience with cloud services including: Lambda, ECS/EKS, FSx, Glue, SES, GuardDuty, WAF, Shield Advanced, Security Hub, KMS, Secret Manager, SNS, SQS, EventBridge, API Gateway, EC2, S3, CloudWatch, Systems Manager, Azure Virtual Machines, Azure Kubernetes Service (AKS), Azure Functions, Azure Storage, Azure Monitor, Compute Engine, Google Kubernetes Engine (GKE), Cloud Functions, Cloud Storage, Cloud Monitoring

Monitor and troubleshoot infrastructure performance, uptime, and scalability across all platforms

Support production and staging environments with 24/7 reliability objectives

Able to participate in 24/7 shift rotation to provide round-the-clock operational support and assist a team of L2 engineers with hands-on troubleshooting technical issues.

Infrastructure as Code (IaC)

With working knowledge, able to maintain infrastructure deployment pipelines with 1 of the following: Terraform, Ansible, and/or Azure Resource Manager (ARM) templates

Troubleshoot environment drift and pipeline failures across multi-cloud environments.

Promote and be empowered to drive automation in cloud operations and continuous improvement initiatives.

Implement and maintain GitOps practices for infrastructure deployment

Operating System Lifecycle & Patch Management

Lead OS patching operations across RHEL (v8 to v10) and Windows Server (2016→2025) using AWS Patch Manager, Azure Update Management, WSUS, SCCM, and YUM/DNF

Maintain basic knowledge of Linux administration with deep expertise in Wintel Operating System patching and management

Schedule, automate, and track patches across all environments

Coordinate patch approvals and ensure compliance with organizational policies

Execute monthly and quarterly patch cycles with minimal disruption

Perform post-patch validation and remediation activities

Application Deployment & Troubleshooting

Deploy and troubleshoot applications across Windows and Linux operating systems

Support application teams with OS-level diagnostics and performance optimization

Collaborate with development teams to resolve infrastructure and OS-related application issues

Implement and maintain application monitoring and alerting frameworks

Security & Compliance

Execute CIS (Center for Internet Security) security remediations across cloud platforms

Perform security hardening based on CIS Benchmarks and government security baselines

Conduct vulnerability remediation using tools such as Trend Micro Vision One, Qualys, Tenable, and AWS Config

Track SSL certificate renewals across all environments

Identify and remediate End-of-Life (EOL) components including OS versions and Lambda runtimes

Support compliance with government-level security, audit, and regulatory requirements

Container & DevSecOps

Demonstrate knowledge of container technologies (Docker, Kubernetes, ECS, EKS, AKS, GKE)

Familiarity or insights of DevSecOps practices using SHIP-HATS (Secure Hybrid Integration Pipeline - Hive Agile Testing Solutions) under Singapore Government technology stack

Support CI/CD pipeline operations and integration with security scanning tools

ITIL & Service Management

Adhere to ITIL processes including Incident, Problem, Change, and Request Management

Manage and resolve ITSM tickets via ServiceNow, Jira, or similar platforms

Drive ITSM ticket escalation between engineering teams and stakeholders

Coordinate change management activities and participate in Change Advisory Board (CAB) reviews with junior engineers.

Maintain service level agreements (SLAs) and operational level agreements (OLAs)

Tool Integration & Observability

Integrate third-party tools including NGINX, monitoring dashboards, and observability stacks

Configure and maintain observability tools for metrics, logs, and alerts across multi-cloud environments

Implement log aggregation and analysis using CloudWatch, Azure Monitor, and GCP Cloud Logging

Documentation & Knowledge Management

Create and maintain comprehensive infrastructure runbooks, system documentation, and change tracking logs and infrastructure architecture design of Application assigned.

Develop standard operating procedures (SOPs) and knowledge base articles

Ensure audit-readiness through meticulous documentation discipline

Maintain configuration management databases (CMDB) and asset inventories

Leadership & Mentorship

Provide technical guidance and mentorship to Level 2 and junior engineers

Lead technical discussions and architecture reviews

Facilitate knowledge transfer sessions and training programs

Act as escalation point for complex technical issues

Drive continuous improvement initiatives and best practice adoption

Soft Skills & Competencies

Problem Solving – Advanced troubleshooting of complex multi-cloud systems

Communication – Clear and effective communication with technical and non-technical teams, stakeholders, and management

Leadership – Ability to guide teams and drive technical initiatives

Collaboration – Cross-functional teamwork across engineering, security, and business teams

Adaptability – Responsive and effective in rapidly changing environments

Accountability / Attention to Detail – Takes ownership of outcomes and service delivery, ensures accurate and secure implementations

Customer Focus – Supportive, service-oriented approach with stakeholder management

Continuous Learning – Stays current with evolving cloud and security practices

Resilience – Performs effectively under pressure and during incident response

Mentorship – Develops and supports junior team engineers

SME Expectations – Role Behavior

This Subject Matter Expert (SME) role requires:

Proficiency across Amazon Web Services with working knowledge of Azure and GCP

Proven experience in uptime-critical and compliance-driven environments

Strong mentorship and leadership capabilities for junior and mid-level engineers

Proactive initiative in incident prevention and operational excellence

Calm, structured, and methodical approach to incident handling with strict adherence to change management and incident response processes

Audit-readiness mindset with comprehensive documentation practices

Ability to drive escalations and manage stakeholder communications effectively

Experience working within Singapore Government technology frameworks

Skills Required

Cloud Platforms

Hands-on production experience with Amazon Web Services or Microsoft Azure or Google Cloud Platform

Infrastructure as Code

Terraform, ARM Templates

Operating Systems

Windows Server (2012/2016/2019/2022/2025), basic to intermediate Linux/RHEL administration

Patch Management

AWS Patch Manager, Azure Update Management, WSUS, SCCM, YUM/DNF, Air Gapped Linux Repo

Application Support

OS-level application deployment, troubleshooting, and performance optimization

Security & Hardening

CIS Benchmarks, security remediation, vulnerability management, IAM best practices

Containers

Docker, Kubernetes, ECS, EKS, AKS

DevSecOps

Familiarity with SHIP-HATS and/or DevSecOps frameworks

ITIL & ITSM

Incident, Problem, Change, Request Management; ServiceNow, Jira

SSL/Certificate Management

End-to-end SSL certificate lifecycle and renewal tracking

Scripting & Automation

PowerShell, Bash, Python, AWS CLI, Azure CLI, gcloud CLI

Required Qualifications

Bachelor's degree in computer science, Information Systems, or related field

Minimum 3 years of experience in Commercial Cloud Engineering roles

At least 2 years of experience in public sector or regulated cloud environments

Minimum 3 years of hands-on experience with AWS or Microsoft Azure or Google Cloud Platform

Experience in 24/7 operational support environments with shift rotation

Demonstrated experience in mentoring and leading junior engineers

Strong background in ITIL processes and ITSM platforms with experiences on CIS security hardening and remediation

Familiarity with Singapore Government technology standards and frameworks (e.g., SHIP-HATS, IM8 Policy)

Preferred Certifications

AWS Certified Solutions Architect – Associate / Professional

AWS Certified SysOps Administrator – Associate (preferred)

Microsoft Certified: Azure Administrator Associate or Azure Solutions Architect Expert

Microsoft Certified: Windows Server Hybrid Administrator Associate

RHCE or Linux Professional Institute Certification (LPIC)

ITIL v3/v4 Foundation

Work Arrangements

This role requires participation in 24/7 shift rotation to support critical infrastructure operations

Extended work hours may be required during incidents, maintenance windows, and change implementations

On-call support responsibilities as part of rotation schedule

Flexibility to work outside normal office hours for patching activities and emergency response

Cloud Technical Manager

Job Summary

We are seeking an accomplished Cloud Technical Manager with deep technical expertise across multi-cloud platforms to lead cloud infrastructure operations for both commercial and Singapore Government-appointed agencies. This senior technical leadership role demands extensive hands-on experience managing complex cloud environments across Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP), with strong focus on both Linux and Windows system administration. The ideal candidate will possess L3-level technical proficiency, demonstrate exceptional stakeholder management capabilities, and provide technical guidance to engineering teams while driving operational excellence, security hardening, and infrastructure modernization initiatives.

Key Responsibilities

Multi-Cloud Infrastructure Leadership & Architecture

Lead the design, deployment, and management of cloud-native architectures across AWS, Microsoft Azure, and Google Cloud Platform in production environments

Architect and implement scalable, highly available, and secure multi-cloud solutions aligned with business requirements and government compliance standards

Provide technical leadership for cloud services including: , S3, Lambda, ECS/EKS, RDS, CloudWatchEC2, Systems Manager, Azure Virtual Machines, Azure Kubernetes Service (AKS), Azure Monitor, Compute Engine, Google Kubernetes Engine (GKE), Cloud Functions, Cloud Storage, and Cloud Monitoring

Design and implement infrastructure architecture for new application deployments, ensuring best practices in scalability, performance, and cost optimization

Evaluate and recommend cloud technologies, services, and architectural patterns to support business objectives and digital transformation initiatives

Lead migration initiatives from on-premises to cloud and cloud-to-cloud migrations across AWS, Azure, and GCP

Monitor and optimize cloud resource utilization, implementing cost management strategies and right-sizing recommendations

Technical Team Leadership & Mentorship

Provide technical leadership, guidance, and mentorship to L2 Linux Engineers, L2 Wintel Engineers, and L3 Cloud Engineers

Conduct technical design reviews, code reviews for Infrastructure as Code (IaC), and architectural assessments

Act as the technical escalation point for complex infrastructure issues requiring advanced troubleshooting and resolution

Drive knowledge transfer initiatives, facilitate technical training sessions, and develop engineering team capabilities

Lead incident response for critical production issues, coordinating cross-functional teams and ensuring rapid resolution

Foster a culture of operational excellence, automation, continuous improvement, and technical innovation

Participate in 24/7 shift rotation and on-call escalation support to provide leadership during critical incidents

Operating System Lifecycle & Patch Management

Oversee and coordinate enterprise-wide OS patching operations across RHEL (v7 to v10) and Windows Server (2016 to 2025) environments using native tools eg. AWS Systems Manager, Azure Update Management, WSUS, SCCM, and YUM/DNF

Demonstrate advanced proficiency in both Linux and Windows system administration with the ability to troubleshoot complex issues across both platforms

Develop and enforce patching strategies, policies, and schedules aligned with security compliance requirements and business continuity objectives

Lead monthly and quarterly patch cycles, ensuring comprehensive testing, validation, and rollback procedures

Coordinate patch approvals with Change Advisory Board (CAB) and manage stakeholder communications throughout patching activities

Execute post-patch validation, remediation activities, and compliance reporting for audit requirements

Identify and manage End-of-Life (EOL) operating systems and applications, planning upgrade and migration strategies

Security Hardening & Compliance Management

Lead CIS (Center for Internet Security) security hardening initiatives and remediation activities across all cloud platforms and operating systems

Implement and maintain security baselines based on CIS Benchmarks, government security standards (IM8 Policy), and industry best practices

Oversee vulnerability management programs using tools such as Trend Micro, Qualys, Tenable, and AWS Config

Prioritize, coordinate, and track security remediation efforts across infrastructure teams to ensure timely resolution of vulnerabilities

• Excellent communication skills

• Interpersonal skills, active listening

• 1 year previous Service desk or equivalent experience

• Attend to Phone, Email and any other online queries where applicable

• Excellent organisational skills

• Managing incidents including business expectations and communication

• Strong knowledge of Microsoft based operating systems, MS Outlook and MS Office

• ITIL Knowledge will be a plus

• Comply to process and procedures

• Administrative tasks

Must have Talent / Skills

• Minimum a diploma in Information Technology or equivalent

• Minimum 1 year of relevant working and technical IT experience

• Pleasant disposition and good social etiquette with good spoken and written English

• Good telephony and problem solving / troubleshooting skills

• Good customer service attitude

• Process Driven

• Able to liaise with Customer for daily operations