Total 120 job vacancies by Itcan Pte. Limited

• Provide L2 support for banking applications and systems, including troubleshooting and resolving technical issues.
• Monitor system performance, detect anomalies, and ensure uptime and availability of services.
• Handle incident tickets, escalations, and ensure timely resolution of incidents in accordance with SLAs.
• Work closely with L1support to ensure a seamless escalation process for complex issues.
• Collaborate withdevelopment teams to identify and resolve recurring issues or system bugs.
• Perform root cause analysis and provide recommendations for system improvements.
• Document technical issues, solutions, and best practices for future reference.

Library/Roaming/Resource

Scope and Skillset

• End-to-End Ticket Lifecycle and monitoring relevant metrics
• Incident Management Workflow, including appropriate escalation
• First Call Resolution and Remote assistance
• Users’ IT accounts and access management (e.g. AD and Email account)
• Password Resets and Account unlock
• Process Change & Service requests

Skillsets

• Good communication skills
• Knowledge on ITSM processes
• Any other ad-hoc duties assigned

Working hours: 12 hours + Rotational shifts

Role Overview

The Power Platform Engineer will be responsible for designing, developing, and deploying low-code solutions using Microsoft Power Platform to drive process transformation, automation, and operational efficiency within corporate banking operations (e.g., payments, trade finance, lending, KYC/AML, reconciliations).

The role will leverage AI-powered capabilities (Copilot for Power Platform) to accelerate solution delivery, improve user productivity, and enable intelligent automation.

Key Responsibilities

1. Process Transformation &Automation

• Participate in workshops to identify automation opportunities in corporate banking processes
• Design and implement solutions using:
• Power Apps (Canvas & Model-driven)
• Power Automate (Cloud & Desktop flows)
• Power Virtual Agents / Copilot Studio
• Optimize workflows for:
• Straight-through processing (STP)
• Reduced manual interventions
• Improved turnaround times and SLA adherence

2. Solution Design & Development

• Develop scalable enterprise-grade applications aligned with banking architecture
• Integrate Power Platform solutions with:
• Core banking systems
• Payment systems (SWIFT, RTGS, ISO 20022)
• CRM (Dynamics 365)
• Data platforms (Azure, SQL, Dataverse)
• Design reusable components, connectors, and APIs

3. AI & Copilot Enablement

• Leverage Copilot in Power Apps and Power Automate for rapid app and flow development
• Build AI-assisted workflows, including:
• Document processing (invoices, trade documents)
• Intelligent approvals
• Natural language-driven automation
• Implement Copilot Studio (Power Virtual Agents) for conversational banking use cases:
• Operations query handling
• Customer service automation
• Ensure governance and responsible AI practices in all Copilot-enabled solutions

4. Data & Reporting

• Design data models using Dataverse
• Develop dashboards using Power BI for:
• Operational KPIs
• Exception tracking
• Process performance metrics
• Ensure data quality, consistency, and secure access

5. Governance, Security & Compliance

• Implement Power Platform CoE best practices
• Ensure solutions comply with:
• Banking regulations (KYC, AML, audit requirements)
• Data privacy standards
• Manage environments, DLP policies, and access controls
• Support audit, risk, and compliance reporting

6. Stakeholder Engagement

• Work closely with:
• Business operations teams (Payments, Trade Finance, Lending)
• Risk & Compliance teams
• IT and Architecture teams
• Conduct workshops, process discovery sessions, and user training
• Translate business requirements into technical solutions

Required Skills & Experience

Core Technical Skills

• Strong experience in:
• Power Apps (Canvas & Model-driven apps)
• Power Automate (RPA + Cloud flows)
• Dataverse
• Experience in API integrations, REST services
• Familiarity with Azure (Functions, Logic Apps, Service Bus)
• Working knowledge of Power BI

AI / Copilot Skills (Preferred)

• Hands-on experience with:
• Copilot in Power Apps / Power Automate
• Copilot Studio / Power Virtual Agents
• Ability to design prompt-driven workflows and AI-assisted automation
• Understanding of AI governance and responsible AI practices

Domain Experience

• Experience in Corporate Banking Operations, including:
• Payments processing
• Trade finance lifecycle
• Loan origination/servicing
• KYC / AML processes
• Reconciliation and exception handling

Soft Skills

• Strong analytical and problem-solving skills
• Ability to work with cross-functional teams
• Excellent communication and stakeholder management
• Ability to drive workshops and transformation initiatives

Preferred Qualifications

• Microsoft Certifications:
• PL-100 / PL-200 / PL-400 (Power Platform)
• AI Builder / Copilot-related certifications
• Experience in large-scale process transformation programs
• Exposure to banking regulatory frameworks

• Perform End User Support – Client Management
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform user account management (eg. Create password, reset & delete)
• Perform local server administration to facilitate software distribution & patch management service.
• Manage client platform implementation / upgrade project.
• Ensure deliverables meet service level requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
• Submit progress reports

• Minimum 2–5 years of experience in automation testing.
• Strong hands-on experience in:
• Playwright with TypeScript/JavaScript for web UI automation.
• Karate Java Framework for REST API automation.
• Good understanding of API testing concepts (HTTP methods, headers, authentication, JSON/XML payloads).
• Experience in Bitbucket for version control.
• Strong debugging and analytical skills.

Opcode Identification for NDC Message Creation
Execute test cases and identify the exact OP codes required. Map each test case to the identified OP codes for complete traceability. Provide OP code inputs to the Development team for accurate NDC message creation. Validate that the NDC messages created align fully with test case requirements.

Test Data Preparation for Automation
Prepare required test data (cards, accounts, CINs) for each automation scenario. Verify data readiness and correctness in the test environment before execution. Maintain a reusable pool of validated test data for regression cycles.

Running Automation & Failure Analysis
Execute automation suites once the framework is ready. Analyses failures using logs, API responses, and data validation. Coordinate with Technology and DN teams to identify root causes. Ensure identified issues are resolved to prevent repeat failures.

Automating Test Data Creation
Build utilities/scripts to automate creation of cards, accounts, and CINs. Eliminate repetitive manual effort in test data preparation. Enable on-demand data creation to speed up regression execution

Join a dynamic team driving product innovation, user experience excellence, and operational effectiveness across enterprise platforms.

What You'll Do

• Lead product strategy and roadmap planning based on user needs and business objectives.
• Conduct user research and translate insights into intuitive product experiences and requirements.
• Collaborate with engineering, business, and operations teams to deliver impactful solutions.
• Manage vendor engagement, procurement activities, budgets, and operational processes.
• Facilitate stakeholder alignment, training, and adoption of new platform capabilities.
• Drive continuous improvement through data-driven decision-making and user feedback.
• Ensure product delivery meets governance, quality, and compliance requirements.
• Thrive in a fast-paced environment while managing multiple priorities and initiatives.

What We're Looking For

• Experience in Product Management, UX/Product Design, or related fields.
• Strong stakeholder management, communication, and problem-solving skills.
• Exposure to technology products, digital platforms, or enterprise applications.

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

• Perform End User Support – Client Management
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform user account management (eg. Create password, reset & delete)
• Perform local server administration to facilitate software distribution & patch management service.
• Manage client platform implementation / upgrade project.
• Ensure deliverables meet service level requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
• Submit progress reports

The Software Engineer is responsible to develop softwarebased on design requirements and ensure software and subroutines are working tospecification. The role ensures program codes conform to standards and aredelivered with quality, meeting schedule and requirements.

Responsibilities | CORE

- Analyse process and program specifications and translateinto program codes

- Ensure conformance to programming guidelines and bestpractices

- Make changes to configurable items including hardware,software, and documentation

- Perform configuration management planning, identification,controls, and audits

- Develop unit test packages, execute tests, and documentresults to ensure quality

- Support integration testing, system testing, UAT, andimplementation activities

- Fix reported problems or bugs to ensure smooth executionin production

- Investigate errors and initiate amendments and testing forcorrect and efficient system operation

- Prepare and maintain up-to-date system documentation

- Analyse functional requirements and translate intoapplication design using established methodologies

- Ensure codes comply with security guidelines

Qualifications

Essential Qualifications

- Diploma or degree in Computer Science, ComputerEngineering, Information Technology, or equivalent

- 1–4 years of experience in developing and deliveringapplication software;

- Relevant system development and maintenance experienceusing Java-related technologies

- Experience with Weblogic Server, Spring, Oracle Database,MyBatis and JSP has added advantage

- Strong problem-solving skills with ability to thinkcreatively

- Proficient in written and spoken English

- Willingness to travel as required

Preferred Attributes

- Initiative and strong commitment to results and qualitystandards

- Team player with strong communication and interpersonalskills

- Self-motivated with positive attitude and high energy

- Customer-focused with strong service orientation

Professional and/or Technical Certifications

- Oracle Certified Professional (Java) Preferred.

ADDITIONS

- Work with team lead to ensure design and codes conform toarchitecture and standards

- Participate in requirements gathering and reviewfunctional specifications with Business Analysts

- Participate in peer reviews to improve project quality.

At least 2 years of experience in Singpass and GCC+

What You'll Do

• Develop and maintain backend services, automation tools, and platform capabilities using Golang.
• Build, deploy, and support applications on Kubernetes and cloud infrastructure.
• Design and optimize CI/CD pipelines for reliable software delivery.
• Improve platform observability through monitoring, logging, and alerting solutions.
• Collaborate with cross-functional teams to deliver high-quality solutions.
• Participate in operational support, incident management, and service improvement initiatives.
• Contribute to technical documentation, architecture discussions, and engineering best practices.
• Work in an Agile environment with strong emphasis on learning and collaboration.

What We're Looking For

• Strong experience in Golang, cloud-native technologies, and software engineering.
• Familiarity with Kubernetes, containers, CI/CD, and DevOps practices.
• Proficiency in TypeScript is advantageous.
• Enthusiasm for automation, reliability, and continuous improvement.

Role: Customer Care Executive

Job Description

- Actively listen to customers to identify their issue and offer suitable solutions to meet to address their concern.

- Resolve at least 90% queries received on the first instance without escalation.

- Ensure accurate data logging into the CRM system in compliance with internal standards.

- Able to identify problems and make recommendation for change or improvements.

- Able to assess issue severity, distinguishing between life-threatening situations, red flags, and normal feedback.

- Build and maintain positive, trusting relationships with customers through open and empathetic communication.

- Stay informed about new and changing policies to ensure the provision of accurate advice to customers, while also engaging in continuous learning to broaden knowledge relevant to the role.

- Participate in cross-training to expand expertise in other domains

- Manage concurrent workstreams efficiently in a fast-paced environment, adapting to the frequent introduction of new policies and requirements.

- Perform any ad-hoc tasks assigned by the supervisor

- Knowledge Competency:

Domain-specific training equips agents with the knowledge required to address customer enquiries accurately and in accordance with approved policies and guidelines. Agents must successfully complete modular assessments during the training phase, achieving the required minimum scores to demonstrate readiness.

- Listening and Comprehension Competency:

Strong emphasis is placed on developing agents’ ability to actively listen, accurately interpret customer needs, and communicate advice clearly and effectively. These competencies are critical to achieving positive customer experiences and reducing repeat contacts.

- Technical and System Competency:

Agents are trained to proficiently use all systems and tools required to support Ministry operations, including case management platforms, CRM systems, and digital service applications and AI assisted Tools.

Job Description & Requirements

Role: Customer Care Executive

Job Description

- Actively listen to customers to identify their issue and offer suitable solutions to meet to address their concern.

- Resolve at least 90% queries received on the first instance without escalation.

- Ensure accurate data logging into the CRM system in compliance with internal standards.

- Able to identify problems and make recommendation for change or improvements.

- Able to assess issue severity, distinguishing between life-threatening situations, red flags, and normal feedback.

- Build and maintain positive, trusting relationships with customers through open and empathetic communication.

- Stay informed about new and changing policies to ensure the provision of accurate advice to customers, while also engaging in continuous learning to broaden knowledge relevant to the role.

- Participate in cross-training to expand expertise in other domains

- Manage concurrent workstreams efficiently in a fast-paced environment, adapting to the frequent introduction of new policies and requirements.

- Perform any ad-hoc tasks assigned by the supervisor

- Knowledge Competency:

Domain-specific training equips agents with the knowledge required to address customer enquiries accurately and in accordance with approved policies and guidelines. Agents must successfully complete modular assessments during the training phase, achieving the required minimum scores to demonstrate readiness.

- Listening and Comprehension Competency:

Strong emphasis is placed on developing agents’ ability to actively listen, accurately interpret customer needs, and communicate advice clearly and effectively. These competencies are critical to achieving positive customer experiences and reducing repeat contacts.

- Technical and System Competency:

Agents are trained to proficiently use all systems and tools required to support Ministry operations, including case management platforms, CRM systems, and digital service applications and AI assisted Tools.

We are seeking a highly talented and skilled engineer to join our team as an End User Services Engineer. The team is responsible for the monitoring/supporting of our windows infrastructure, Citrix VDI platform, SaaS platforms, and desktop applications as well as resolving direct technical issues across a global platform of end-users including investment professionals, middle & back-office employees, and technologists. This role is hands-on and would allow the opportunity to work on both front-end support as well as back-end engineering while focused on continuously improving user experience. We expect innovative ideas and solutions regarding user experience to be the digital enabler for the business.

What You’ll Do

The End User Services Engineer will be part of a global EUS team, while primary office coverage for the Singapore office. You will be tasked with not only providing technical support to users, but also helping with projects and rollouts such as desktop cloud migrations, mobile endpoint program & physical office expansions to provide a consistent user experience. You will be part of a global 24/7 dynamic workforce that will require extending support to all Schonfeld locations in a collaborative manner. An ideal candidate will showcase both project management, technical, & communication skills.

What You’ll Bring

What you need:

• Experience handling Executive/C-Level Support

• Experience with supporting Windows 10/11 and MacOS

• Experience with Microsoft 365 and Windows Administration

• Experience with scripting (PowerShell)

• Experience with running AV event / conference room support

• Exposure to Citrix Cloud/XenDesktop/XenApp

• Exposure to Microsoft Azure Administration (endpoint/exchange/VDI)

• Exposure to ticket queue management (ServiceNow)

• Exposure to Intune and JAMF Device Management

• Collaborate effectively with the infrastructure engineering teams and the business

• Excellent verbal and written communication skills

• Strong ownership experience with a track record of delivering results

• Bachelor’s degree

We’d Love If You Had

• Trading floor support experience

• VMware knowledge or experience

• Experience with Windows Server 2019

• Networking knowledge or experience

Our Culture

Talent is our strategy. We believe our success is because of our people, so putting our talent above all else is our top priority. We are teamwork-oriented, collaborative, and encourage ideas—at all levels—to be shared. As an organization committed to investing in our people, we provide learning & educational offerings and opportunities to make an impact.

We foster a sense of belonging among all of our employees with Diversity, Equity and Inclusion at the forefront of this mission. Our employees value diversity across identity, thought, people and perspective which serves as the foundation of our culture. As a firm, we are committed to creating a hiring process that is fair, welcoming and supportive.

Software Engineer (Web Front-End) (React with TypeScript, NodeJS + Cloud Service Providers - AWS, Azure, or GCP)

As a Senior Software Engineer, you will be working on:

• Partner with software engineers and other functions to understand objectives for development delivery efficiency and system resiliency, helping them articulate how specific technical capabilities and best practices will achieve key business outcomes.

• Conduct comprehensive assessments of client's existing technical landscapes, workflows, and processes to identify inefficiencies, pain points, and gaps that hinder their goals.

• Collaborate with client to identify the most relevant practices (e.g., CI/CD, SRE) for using Core Engineering Products in achieving their goals, considering unique needs and industry best practices.

• Develop transition roadmaps that outline a clear path from the current state to the desired future state, including the adoption of recommended tools and processes.

• Explain complex concepts clearly to various client stakeholders, providing actionable recommendations for improving workflows and addressing their challenges, and providing supporting diagrams as needed.

• Support client with proof of concept (POC) initiatives to validate solutions, offering hands-on assistance during early implementation phases to enable smooth transitions to full-scale rollouts.

• Collaborate closely with fellow Software Engineers to exchange insights, share tools and scripts, and foster a collaborative environment that supports continuous improvement and knowledge sharing.

Qualifications

What we are looking for:

• 6+ years in an individual contributor software engineering role.

• Experience with NodeJs with TypeScript.

• Experience with one or more of Cloud Service Providers such as AWS, Azure, or GCP.

• Experience building cron jobs and scripts to run batch jobs.

• Experience with streaming data.

• Strong track record of successful large-scale partner solution implementations, preferably in complex enterprise environments

• Exceptional communication skills with ability to bridge technical discussions between internal teams and external partners

• Experience working in highly secured and air gap systems is a plus (i.e. banking, government systems and similar)"