Total 26 job vacancies by Income Insurance Limited

To support day-to-day fund accounting operations across public markets, private markets and ILP funds, ensuring accurate processing, timely reconciliations and adherence to established controls and procedures. This role focuses on execution excellence, learning strong fund accounting fundamentals, and supporting audit and year-end activities under supervision.

Key Responsibilities

1. Fund Accounting Operations

• Support daily, monthly and quarterly fund accounting processes
• Assist in NAV calculation, validation and posting
• Prepare reconciliations (cash, positions, income, expenses) and investigate breaks
• Support processing of corporate actions, distributions and capital activities

2. Controls & Process Discipline

• Execute assigned controls and checklists in line with SOPs
• Ensure proper documentation and evidence for reviews and audits
• Escalate issues and exceptions promptly to senior team members
• Follow maker-checker and approval requirements consistently

3. Audit, Reporting & Year-End Support

• Prepare supporting schedules for audits and year-end close
• Assist with data requests from auditors and internal stakeholders
• Support regulatory and management reporting with accurate data inputs

4. Data Accuracy & Collaboration

• Ensure accuracy and completeness of data used in fund accounting processes
• Work closely with Investment Support, Data Management and Reporting teams
• Support resolution of data and operational issues

Key Requirements

• 1–3 years’ experience in fund accounting, accounting or investment operations
• Degree in Accounting, Finance or related discipline
• Basic understanding of fund accounting or financial reporting is an advantage
• Strong attention to detail and willingness to learn
• Good organisational and communication skills

Disbursement team within Finance Department to support the key reporting and operational functions of payout across different payout stream (Insurance policy related payout, vendor payout, commission payout and processing) projects, system enhancement etc.

KEY RESPONSIBILITIES INCLUDE:

•    Work closely with Disbursement officers/ team lead and assist in preparation of full suites of payout processing across difference steam
•    Process all type commission/incentives related payout, recoveries and processing
•    Ensure all payout are approved within approval limit, processed in an accurate and timely manner
•    Ensure completeness of payout processing and obtain authorised signatories for payout
•    Preparation of payout/journal vouchers and ensure expenses are charged to proper accounts codes and cost centres
•    Preparation of monthly GL schedule and reconciliation, follow up and update tax invoice / gst on commission reconciliation etc
•    Handle all type of payout enquiries and feedback from customers / channels/ stakeholders etc
•    Perform work process reviews findings and contribute recommendations for change 
•    Involve in project/ system testing and provide user requirements through liaising with various stakeholders.
•    Assist in bank account creation
•    Update standard operations procedures
•    Provide effective backup coverage
•    Any other ad-hoc duties assigned
 

REQUIREMENTS:

•    Degree / Diploma holder preferably with minimum 1-3 years of relevant experience in payout processing knowledge
•    Good knowledge in Ms Excel 
•    Preferably knowledge in PowerBI, Power Query, coding skillset
•    Fast learner who is able to multi-task
•    Proactive, good interpersonal, communication and analytic skills
•    Highly organized, attention to details and handle massive data
•    Pleasant, positive personality, enjoy collaborating with others 
•    Knowledge of SAP accounting system will be an advantage

Responsibilities:
Consumer promotion: 
Main lead on Consumer Promotion (“CP”) appeal process, which includes:
i. Launch/ announcement of appeal process
ii. Raising the appeal manually and the system appeal Handling enquiries and re-issuance requests related to the appeal
i. Change of payment mode for CP (Cheque/ bank transfer/ next of kin account/ voucher type)
ii. Any other exception handling 
 
Contest Report tracking and monitoring: 
To assist in the preparation of the contest proposal paper, which includes:
i. Assist the manager to review, revise, and finalise contest mechanics via engagement in discussion with the Agency Team 
ii. Vetting and Clearance of T&C with legal and compliance 
iii. Info memo draft and upload of T&C to one portal
iv. Refresh of contest paper
v. Closing report for contest
 
Generating a contest and production report, which includes:
Create clear, concise, and visually appealing reports using MS Excel and/or other available system reporting platforms, and circulate them to the intended recipients.

The candidate will join Finance Department to manage the accounts receivables, debt analysis and collection from various intermediaries

Responsibilities:

• Responsible for prompt collection for all outstanding debts by performing outstanding debts recovery activities and monitor overdue account receivables via calling, emailing, or other communications.
• Investigate and resolve discrepancies or disputed transactions with policyholders/ intermediaries/other stakeholders.
• Prepare reminder letters or appointment letters (if necessary)
• Prepare and perform/ allocate premium payment updates
• Prepare monthly/quarterly updates and analysis on outstanding cases
• Monitor all accounts for possible bad debt write off
• Prepare and collate the monthly / quarterly / yearly management statistics and analysis for business reporting.
• Liaise closely with intermediaries and internal / external stakeholder proactively to reduce credit exposure and build/foster strong relationships
• Handle enquiries from intermediaries / external stakeholder and ensure that queries / issues are promptly attended to and resolved
• Resolves unallocated receipts by reviewing outstanding report, payment history and liaising contact with internal and external parties
• Perform statement reconciliation in a timely manner
• Achieve productivity, efficiency and quality in recovery work done
• Performs update of standard operations procedures
• Collaborate with Business Owners and IT on systems enhancements/ projects
• Initiate process improvement initiative, supports and participates in system enhancements and testing 
• Provide assistance to the Superior/ team lead and support the operational business as required.

Requirements

• Degree / Diploma holder preferably with 1-3 years of relevant experience in credit control knowledge
• Good Analytic skill
• Preferably knowledge in PowerBI, Power Query, coding skillset
• Good knowledge in Ms Excel
• Proactive, good interpersonal, communication and analytic skills
• Highly organized, attention to details
• Fast learner who is able to multi-task
• Pleasant, positive personality, enjoy collaborating with others and a team player

Role:

The Sales Quality Team is responsible for monitoring competencies and due diligence in the sales process, as well as supervising our tied sales force. 

He/she will be part of the team in driving good practices and ensuring the sales force fulfils the required expectations, in accordance with the company standards, in the following key areas:

• Maintain and replace the Policy (Switching) framework for life insurance, Accident and health, and relevant FAA investment products, including performing trend analysis, monitoring large volumes, and aligning sales advisory expectations with regulatory requirements and company needs.
• Maintain the replacement of policy guide, expectations on related sales process documentation, supervisor’s review and relevant training materials 
• Develop and support process reviews, automation and SOP updates.
• Conduct monthly reviews on sales documents and supervisor’s assessments relating to replacement of polices, including front-sales Supervisor’s assessments.
• Ensure the review conclusions are within expectations, and perform further investigation on the circumstances or clarification with sales advisors and supervisors 
• Obtain assessment outcomes and ensure that review conclusions are well documented.
• Identify and communicate issues uncovered and carry out follow-up actions.
• Prepare and conduct briefings and training to the sales force, as needed

Requirements:

• At least a diploma and above. Preferably with relevant work experience.
• Have passed ^relevant licensing examinations: CMFAS Module 5, 8, 8A, 9, 9A, and Certificate in Health Insurance; or equivalents 
• At least 3 years of experience performing checks and monitoring in sales advisory/compliance audit in the Financial Services industry; or experience in the replacement of policy reviews
• Proficient in Microsoft Office – Word and Excel 
• Good verbal and written communication skills
• Strong analytical skills, meticulous and a problem solver

As a Product & Sales Trainer in the Distribution Talent Centre, you will build and strengthen rapport with stakeholders (e.g. Channel Heads, Sales Managers and Advisers) to appreciate training needs, communicate training standards and expectations and facilitate transfer of classroom learning to the workplace.

Description for Internal Candidates

As a Product & Sales Trainer in the Distribution Talent Centre, you will build and strengthen rapport with stakeholders (e.g., Channel Heads, Sales Managers, and Advisers) to understand training needs, communicate training standards and expectations, and facilitate the transfer of classroom learning to the workplace.

Responsibilities:

• Design, develop and deliver training programs to meet the training needs of INCOME sales force using different methodologies.
• Design competency assessment tools for competency-based learning
• Evaluate the overall effectiveness of training interventions
• Ensure training programs comply with company/industry requirements through regular reviews and revisions of training material
• Develop and deliver ad-hoc training programs and E-Learning modules to support business objectives
• Manage and execute all levels of distribution training, which includes new hire induction, sales/soft skills, product and sales advisory process training
• Build and strengthen rapport with stakeholders to appreciate training needs, communicate training standards and expectations and facilitate transfer of classroom learning to the workplace
• Collaborate with colleagues from other departments to achieve business objectives
• Monitor and measure training KPI (Key Performance Indicators)
• Maintain professional and technical knowledge by attending professional development workshops, reviewing training-related publications, establishing networks, benchmarking best practices and participating in professional societies
• Any other projects or tasks as assigned

Requirements:

• Degree in any discipline
• CMFAS M5,M9,M9A, Certificate in Health Insurance is a must
• Advanced Certificate in Training & Assessment preferred
• Minimum 5 years of sales experience and/or 3 years of sales training experience in the financial services industry
• Experience in developing and delivering the full spectrum of financial planning and sales training programs will be advantageous

Disbursement team within Finance Department to support the key reporting and operational functions of payout across different payout stream (Insurance policy related payout, vendor payout, commission payout and processing) projects, system enhancement etc.

KEY RESPONSIBILITIES INCLUDE:

•    Work closely with Disbursement officers/ team lead and assist in preparation of full suites of payout processing across difference steam
•    Process all type commission/incentives related payout, recoveries and processing
•    Ensure all payout are approved within approval limit, processed in an accurate and timely manner
•    Ensure completeness of payout processing and obtain authorised signatories for payout
•    Preparation of payout/journal vouchers and ensure expenses are charged to proper accounts codes and cost centres
•    Preparation of monthly GL schedule and reconciliation, follow up and update tax invoice / gst on commission reconciliation etc
•    Handle all type of payout enquiries and feedback from customers / channels/ stakeholders etc
•    Perform work process reviews findings and contribute recommendations for change 
•    Involve in project/ system testing and provide user requirements through liaising with various stakeholders.
•    Assist in bank account creation
•    Update standard operations procedures
•    Provide effective backup coverage
•    Any other ad-hoc duties assigned
 

REQUIREMENTS:

•    Degree / Diploma holder preferably with minimum 1-3 years of relevant experience in payout processing knowledge
•    Good knowledge in Ms Excel 
•    Preferably knowledge in PowerBI, Power Query, coding skillset
•    Fast learner who is able to multi-task
•    Proactive, good interpersonal, communication and analytic skills
•    Highly organized, attention to details and handle massive data
•    Pleasant, positive personality, enjoy collaborating with others 
•    Knowledge of SAP accounting system will be an advantage

We are seeking a highly motivated and experienced Senior Project Manager to lead a large-scale insurance core system modernisation initiative. This initiative involves replacement of legacy core policy administration systemacross life and health line of business covering various business functions such as new business, underwriting, policy servicing, claims processing, collection & billing and includes multiple integration points across the IT eco systems including customer facing platforms, data, GL etc. as well as data migration.

The project manager will oversee all aspects of the projects and ensure the deliverables are within the defined scope and budget.

Key Responsibilities

• Manage and monitor all the phases of the project lifecycle and work closely with the business and technology workstreams to develop a detailed plan, set deadlines, assign responsibilities and monitor the progress.
• Create and manage detailed plan and tasks across blueprinting, testing data migration and change management phases by actively engaging with workstreams leads.
• Provide timely update to stakeholders, highlight project risks and maintain regular project progress/update cadence.
• Collate information across workstream progress and prepare presentations that clearly articulate the dependencies across activities, track the critical path, surface the blockers and assign responsibilities for outstanding tasks.
• Monitor project scope and schedules, ensure effective communication and documentation in line with the laid-out governance framework.
• Co-ordinate with cross-functional teams including business analysts, QA’s, developers and business users to drive decisions and resolve conflicts.
• Ensure resource availability and allocation.

Requirements:

• Bachelor Degree in Computer Science or equivalent
• Minimum of 10 - 15 years’ experience in project management with knowledge of insurance domain (mainly Life & Health insurance), preferably leading large-scale projects
• Good understanding of insurance processes and insurance technology landscape/ecosystem including key integration touchpoints and data.
• Outstanding stakeholder management skills with pro-active problem-solving abilities.
• Experience with core policy administration policies is preferred.
• Expertise in project management methodology following hybrid approach with elements from waterfall and agile practices.
• Excellent communication and presentation skills to articulate project goals, updates and risks to key stakeholders
• Ability to foster a collaborative team environment.
• Excellent time management skills to set deadlines and schedule tasks and ensure timelines are met.
• Awareness of emerging technology trends and regulatory needs.

Income Insurance Actuarial team aims to create exponential value and cultivates a dynamic learning culture. We are a strong partner with other departments to transform and innovate the delivery of simple, honest and customer-focused insurance solutions. You will be an integral member of the Actuarial General Insurance Team who will work in collaboration with other key team members, the Finance, Business & Claim Departments on key functions pertaining to General Insurance IFRS 17 reporting.

Key Responsibilities:

• Accountable for the timeliness and accuracy of IFRS 17 financial reporting deliveries, in compliance with accounting standards.
• Develop, maintain, and validate actuarial models and assumptions used in IFRS 17 calculations.
• Perform technical actuarial analyses on the financial results, provide insights to support business decision-making.
• Contribute to the preparation of IFRS 17 actuarial reports and disclosures for internal and external stakeholders.
• Develop and enhance IFRS 17 models and workflows to automate actuarial work processes.
• Support audit processes related to IFRS 17 actuarial reporting.

Requirements:

• Bachelor's degree in actuarial science or equivalent with good progress in actuarial qualifications (IFoA, SoA, IoAA, CAS)
• At least 3-5 years of relevant experience in General Insurance reserving and financial reporting actuarial functions
• Proficient with Microsoft Office and data software such as Alteryx
• Experience in IFRS 17 reporting or involvement in IFRS 17-related projects will be an advantage
• Strong team player who is adaptable, open to a dynamic working environment and willing to explore new ways of working
• Meticulous and strong analytical skills

Role Purpose To lead the end-to-end ILP product operations vertical, overseeing the full investment lifecycle from fund order placement through NAV pricing generation, fund accounting and year-end reporting. The role is accountable for ensuring operational excellence, regulatory compliance (MAS and CPFIS), governance integrity, and scalable support for ILP product growth, including new launches and Direct Fund initiatives.

Key Responsibilities

End-to-End ILP Investment Operations Ownership

• Own the complete ILP operational workflow, including:Fund order placement and executionSubscription/redemption processingCorporate actions and lifecycle eventsCash management and reconciliationNAV validation and unit pricing oversight
• Ensure timely and accurate NAV pricing generation
• Oversee fund accounting processes specific to ILP structures
• Serve as the primary escalation point for ILP operational issues

Accountability: Accurate, timely and well-controlled ILP operations across all products.

Regulatory & Governance Oversight (MAS & CPFIS)

• Ensure compliance with applicable MAS regulations governing ILP operations
• Ensure CPFIS-related requirements are adhered to where applicable
• Maintain clear documentation, control evidence and governance frameworks
• Lead regulatory reviews and respond to audit / supervisory queries
• Strengthen ILP pricing governance and oversight framework
• Monitor and manage regulatory risk exposures related to ILP products

Accountability: ILP operations remain fully compliant and audit-ready at all times.

ILP Product Launch & Change Management

• Lead operational readiness for new ILP product launches
• Assess accounting, data, workflow and control implications of new products
• Partner with Product, Actuarial, Risk and Distribution teams on implementation
• Design and embed scalable operational processes before BAU handover
• Support Direct Fund Model initiatives and structural changes

Accountability: Smooth, well-controlled onboarding of new ILP products without downstream remediation.

Fund Accounting & Year-End Responsibilities

• Oversee ILP-related fund accounting activities
• Ensure month-end, quarter-end and year-end closing processes are completed accurately and on time
• Lead preparation of ILP financial schedules and reporting
• Coordinate audit processes related to ILP funds
• Ensure books and records integrity for ILP structures

Accountability: Clean audit outcomes and accurate ILP financial reporting.

Controls, Risk & Operational Resilience

• Establish strong maker-checker and escalation frameworks
• Monitor operational incidents and drive root-cause remediation
• Maintain ILP risk registers and control documentation
• Reduce key-man dependency through documentation and cross-training
• Ensure sustainable resourcing during peak periods

Accountability: Reduced operational risk and strengthened control environment.

Data & Process Optimisation

• Partner with Fund Accounting Transformation & Data Lead to improve:Data qualityWorkflow efficiencyAutomation opportunities
• Identify areas for operational simplification and digitisation
• Ensure ILP workflows align with the broader IVS data architecture

Accountability: Efficient, scalable and future-ready ILP operations.

Key Requirements

• Bachelor Degree in accountancy, finance or relevant
• 8–10 years’ experience in ILP operations, fund accounting or investment operations within an insurer or asset manager
• Strong understanding of ILP product structures and unit pricing frameworks
• Experience managing MAS regulatory requirements and CPFIS considerations
• Proven track record managing product launches and operational change
• Strong audit, governance and control mindset
• Ability to operate in a lean but high-accountability environment

We are looking for a technically grounded and delivery-focused leader to take end-to-end ownership of our CRM, Customer Communication Platforms, Contact Centre, and Marketing Technology ecosystems. As Technology Delivery Manager, you will lead the delivery of scalable, secure, and integrated customer technology solutions while driving engineering best practices and aligning closely with business stakeholders. This role requires deep expertise in solution architecture, engineering leadership, and platform integration. While your core responsibility is the successful delivery of modern customer and marketing technology solutions, you will also be expected to leverage emerging technologies such as Generative AI where appropriate to enhance productivity, automation, and customer engagement.

Key Responsibilities:

Technology Delivery & Solution Ownership:

• Own the end-to-end design and delivery of solutions across CRM (e.g., Dynamics, Salesforce), customer engagement platforms, marketing tools, and contact center technologies.
• Lead cross-functional engineering teams and oversee delivery across all stages — from discovery and architecture to deployment and optimization.
• Translate business requirements into scalable, integrated technical solutions with a strong focus on performance, data integrity, and maintainability.

Contact Centre Technology Leader:

• Deliver omnichannel contact center capabilities including voice, chat, IVR, and digital touchpoints.
• Drive modernization through AI-based features such as agent assist, sentiment detection, and self-service automation (as applicable).
• Ensure seamless integration between contact center systems, CRM, and knowledge bases.

Customer Communication Technology Leader:

• Lead the development of customer communication strategies across multiple channels (email, SMS, letters, etc.) to ensure consistency, personalization, and a high-quality customer experience.
• Work closely with stakeholders in marketing, customer service, and product teams to align communication strategies with company goals.
• Design the strategy for letter/document generation and maintenance lifecycle.

Engineering Team Leadership:

• Lead, grow, and mentor a team of developers, architects, and DevOps engineers — in-house and partner-based.
• Enforce modern software development practices (CI/CD, test automation, observability, cloud-native design).

Cross-Platform Integration & Data Flow:

• Manage data flow and orchestration across customer-facing systems, ensuring unified customer views and real-time insights.
• Work closely with data, analytics, and compliance teams to ensure alignment with privacy and governance policies.

GenAI (Supportive Scope):

• Explore and pilot GenAI use cases to support customer service (e.g., call summarization, knowledge retrieval), content generation for marketing, and automation of repetitive tasks.
• Partner with enterprise AI and innovation teams to integrate approved GenAI capabilities into existing platforms where it enhances experience and productivity.

Technology Delivery & Project Management:

• Manage and oversee the delivery of customer communication technology projects from inception to implementation.
• Ensure the successful integration of communication platforms with CRM systems, billing systems, and other relevant internal tools.
• Create project timelines, milestones, and budgets, and manage resources efficiently to meet deadlines and quality standards.

Platform Management and Optimization:

• Oversee the configuration, management, and optimization of communication platforms and tools.
• Monitor system performance and user experience to identify opportunities for improvement and efficiency gains.
• Lead efforts to automate communication workflows and processes, improving speed and accuracy while maintaining a high level of customer satisfaction.

Compliance and Regulatory Management:

• Ensure all customer communication adheres to legal and regulatory requirements, including data privacy and security standards (e.g., PDPA, MAS, etc.).
• Implement protocols and procedures to regularly audit and review customer communications to maintain compliance.

Required Experience & Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
• At least 10 years of experience in technology delivery with strong architectural, engineering, and platform leadership experience.
• Proven experience with CRM platforms (Microsoft Dynamics, Salesforce), marketing automation tools, and enterprise integration.
• Strong background in contact center technologies and their integration into broader customer ecosystems.
• Experience managing large-scale cross-functional technology programs with full accountability.
• Excellent understanding of cloud infrastructure (Azure, AWS), API management, and security principles.

Preferred Qualifications:

• Exposure to customer data platforms (CDPs), journey orchestration tools, and identity resolution frameworks.
• Experience with GenAI tools and frameworks (e.g., OpenAI, Azure OpenAI, Claude, etc.) in applied business contexts.
• Industry experience in telecom, banking, retail, or digital consumer products.
• Certifications in relevant platforms (Dynamics, Salesforce, AWS/Azure, Agile/SAFe).
• Technical Expertise: Strong understanding of communication platforms (email, SMS, letters, etc.), CRM systems, and automation tools. Familiarity with API integrations, content management systems, and related technologies.
• Project Management: Proven experience in managing large-scale projects, with expertise in Agile or Scrum methodologies.
• Communication Skills: Excellent written and verbal communication skills with the ability to engage technical and non-technical stakeholders effectively.
• Problem-Solving: Ability to identify complex issues and deliver innovative solutions that address both customer and business needs.
• Customer-Centric Focus: Passion for improving the customer experience and delivering value through effective communication.
• Preferred Skills:
• Experience with customer communication platforms such as Twilio, Salesforce, and other relevant systems.
• Knowledge of insurance-specific customer communication needs, such as policy letters and payment notifications.
• Experience with data privacy regulations and compliance, particularly in the context of customer communications.
• Experience with customer document platforms such as Pitney Bowes, OpenText, or other relevant systems.

Why Join Us?

• Lead mission-critical customer technology programs with full autonomy and impact.
• Architect and deliver modern platforms that support both operational excellence and personalized engagement.
• Work with a talented team and best-in-class technology stack — with the opportunity to innovate responsibly using emerging tech like GenAI.
• Be part of a transformation journey focused on customer value, intelligent automation, and digital scale.