Total 274 customer experience manager job vacancies in Transportation / Logistics category in Singapore

Tasks & Responsibilities:

• Administrative activities concerning the processing, documentation and handling of all incoming containers and vessels.
• Solving of queries, reporting to responsible persons.

Job Requirements:

• Minimum Diploma level in Shipping related field.
• Excellent communication skills.
• Good speaking and writing skills in Mandarin and English language.

"We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."

Benefits:

• Annual leave
• Medical
• EPF
• SOCSO
• EIS

Job Description

JOB OVERVIEW

• The Manager is responsible for the branch affairs of the Custom Brokerage products and Custom process.
• Drive effective and future-oriented resource planning in the custom brokerage organization, in line with productivity targets: place the right people into the right roles and hire talent with the right skills to make a career, not only to fill current vacancie
• Effectively manage the performance of the custom brokerage, coach and support the team leaders as necessary
• Drive change management in the branch organization/custom brokerage

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure consistent achievement of operational standards to meet customer requirements
• Manage and monitor productivity KPIs against budget, initiate corrective actions
• Optimize and implement operational standards & guidelines and drive continuous improvement of branch operations
• Monitor operational performance (equipment, sub-contractors, productivity, quality of service, data, incident handling) and initiate, implement, and control corrective actions; escalate to superiors when needed.
• Evaluate and monitor operational risks, ensure contingency planning, and implement corrective actions.

OTHER DUTIES

• Always Ensure adherence to the Code of Conduct policy of the Group
• Adhere to the Code of Conduct policy of the Group
• Any other job-related tasks as assigned by the superior

SUPERVISORY RESPONSIBILITIES

• Report any incident to superior .
• Any other job-related tasks as assigned by the superior.
• Support branch Commercial by attending customer meetings as and when required

QUALIFICATIONS

• Degree/Diploma/SPM in Business administration, economics, marketing, or logistics preferred
• Minimum of 5 years of leadership/management experience preferred
• Good communication, presentation, negotiation, and interpersonal skills

Apply Link: https://jobs.persolmalaysia.com/detail/39021?apply_id=39021&utm_source=jobstore&utm_medium=sponsored

Contact Email: KahYe.Chan@persolapac.com

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Responsibilities :

• Manage and oversee all warehouse operations, including receiving, storage, picking, packing and shipping of goods
• Implement and maintain effective inventory management systems to ensure accurate stock levels and timely replenishment
• Develop and monitor key performance indicators to optimise warehouse processes and identify areas for improvement
• Coordinate with production, sales and procurement teams to align inventory levels with customer demand
• Supervise and train warehouse staff to maintain high standards of productivity, safety and customer service
• Ensure compliance with all relevant health, safety and environmental regulations
• Prepare detailed reports and analysis to support strategic decision-making

Requirements:

• Minimum 5 years of experience in a similar warehouse or inventory management role, preferably in the steel & heavy manufacturing industry
• Strong understanding of warehouse management principles, inventory control techniques and supply chain operations
• Excellent problem-solving, analytical and decision-making skills
• Proficient in the use of warehouse management systems and inventory tracking software
• Ability to lead and motivate a team, with strong communication and interpersonal skills
• Familiarity with relevant health, safety and environmental regulations
• Adaptable to change and able to thrive in a fast-paced, dynamic environment

Interested candidates are encouraged to apply online with comprehensive resume with a non-returnable photograph, stating your expected and current salary, contact telephone number

Perks & Benefits

• Open culture
• Personal development opportunities

Job opening for a Warehouse Logistics & Distribution Assistant Manager (Mandarin speaker) at multiple locations: Shah Alam, Nilai, Selayang, Kota Bharu, and Kuantan.

Key Job Descriptions

• Manage the Service Distribution Centre operations by ensure full compliance on standard operating procedures (SOP)
• Participate in receiving, warehousing, and distribution operations by coordinating, and enforcement of day to day operational activities involving physical stock counts and conducting inventory with reconciling storage data.
• Maintain service distribution centre staff job results by frequent coaching, counselling, disciplining, monitoring, and reviewing job results.
• Maintain physical condition of distribution centre by planning and implementing 5S’s; inspecting equipment; issuing work orders for repairs and replacement.
• Completes service distribution centre day to day operational requirements by overseeing scheduling process with follow up on delivery results.
• Monitoring stock movement and report to management timely on stocks level and fix the discrepancies.
• Participate and oversee operations - shipment inbound, loading and delivery by coordinating service and distribution staff to avoid and delays in delivery schedule.
• Safeguarded total warehouse operations and mitigate any liability by establishing and implementing employee training, safety and security protocols
• Enforced proactive inspection and maintenance schedule to keep operational equipment in good condition and conduct internal audits.

Key Job Requirement

• Diploma or Degree in Warehouse Operation/Supply Chain or Business Management.
• Minimum 5 years of Managerial working experience in total warehousing and distribution centre/logistic with 3PL is a MUST.
• Candidate with experience in storage of electrical/electronic product is preferred.
• Able to plan, result driven, self-starter and strong leadership skill.
• Computer literate with intermediate level in Microsoft Excel and familiar with WMS/SAP.
• Fluent both written and communication English and Mandarin is MUST.
• Immediate starter or with short notice is desirable.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Job opening for a Warehouse Logistics & Distribution Assistant Manager (Mandarin speaker) at multiple locations: Shah Alam, Nilai, Selayang, Kota Bharu, and Kuantan.

Key Job Descriptions

• Manage the Service Distribution Centre operations by ensure full compliance on standard operating procedures (SOP)
• Participate in receiving, warehousing, and distribution operations by coordinating, and enforcement of day to day operational activities involving physical stock counts and conducting inventory with reconciling storage data.
• Maintain service distribution centre staff job results by frequent coaching, counselling, disciplining, monitoring, and reviewing job results.
• Maintain physical condition of distribution centre by planning and implementing 5S’s; inspecting equipment; issuing work orders for repairs and replacement.
• Completes service distribution centre day to day operational requirements by overseeing scheduling process with follow up on delivery results.
• Monitoring stock movement and report to management timely on stocks level and fix the discrepancies.
• Participate and oversee operations - shipment inbound, loading and delivery by coordinating service and distribution staff to avoid and delays in delivery schedule.
• Safeguarded total warehouse operations and mitigate any liability by establishing and implementing employee training, safety and security protocols
• Enforced proactive inspection and maintenance schedule to keep operational equipment in good condition and conduct internal audits.

Key Job Requirement

• Diploma or Degree in Warehouse Operation/Supply Chain or Business Management.
• Minimum 5 years of Managerial working experience in total warehousing and distribution centre/logistic with 3PL is a MUST.
• Candidate with experience in storage of electrical/electronic product is preferred.
• Able to plan, result driven, self-starter and strong leadership skill.
• Computer literate with intermediate level in Microsoft Excel and familiar with WMS/SAP.
• Fluent both written and communication English and Mandarin is MUST.
• Immediate starter or with short notice is desirable.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Job opening for a Warehouse Logistics & Distribution Assistant Manager (Mandarin speaker) at multiple locations: Shah Alam, Nilai, Selayang, Kota Bharu, and Kuantan.

Key Job Descriptions

• Manage the Service Distribution Centre operations by ensure full compliance on standard operating procedures (SOP)
• Participate in receiving, warehousing, and distribution operations by coordinating, and enforcement of day to day operational activities involving physical stock counts and conducting inventory with reconciling storage data.
• Maintain service distribution centre staff job results by frequent coaching, counselling, disciplining, monitoring, and reviewing job results.
• Maintain physical condition of distribution centre by planning and implementing 5S’s; inspecting equipment; issuing work orders for repairs and replacement.
• Completes service distribution centre day to day operational requirements by overseeing scheduling process with follow up on delivery results.
• Monitoring stock movement and report to management timely on stocks level and fix the discrepancies.
• Participate and oversee operations - shipment inbound, loading and delivery by coordinating service and distribution staff to avoid and delays in delivery schedule.
• Safeguarded total warehouse operations and mitigate any liability by establishing and implementing employee training, safety and security protocols
• Enforced proactive inspection and maintenance schedule to keep operational equipment in good condition and conduct internal audits.

Key Job Requirement

• Diploma or Degree in Warehouse Operation/Supply Chain or Business Management.
• Minimum 5 years of Managerial working experience in total warehousing and distribution centre/logistic with 3PL is a MUST.
• Candidate with experience in storage of electrical/electronic product is preferred.
• Able to plan, result driven, self-starter and strong leadership skill.
• Computer literate with intermediate level in Microsoft Excel and familiar with WMS/SAP.
• Fluent both written and communication English and Mandarin is MUST.
• Immediate starter or with short notice is desirable.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Job opening for a Warehouse Logistics & Distribution Assistant Manager (Mandarin speaker) at multiple locations: Shah Alam, Nilai, Selayang, Kota Bharu, and Kuantan.

Key Job Descriptions

• Manage the Service Distribution Centre operations by ensure full compliance on standard operating procedures (SOP)
• Participate in receiving, warehousing, and distribution operations by coordinating, and enforcement of day to day operational activities involving physical stock counts and conducting inventory with reconciling storage data.
• Maintain service distribution centre staff job results by frequent coaching, counselling, disciplining, monitoring, and reviewing job results.
• Maintain physical condition of distribution centre by planning and implementing 5S’s; inspecting equipment; issuing work orders for repairs and replacement.
• Completes service distribution centre day to day operational requirements by overseeing scheduling process with follow up on delivery results.
• Monitoring stock movement and report to management timely on stocks level and fix the discrepancies.
• Participate and oversee operations - shipment inbound, loading and delivery by coordinating service and distribution staff to avoid and delays in delivery schedule.
• Safeguarded total warehouse operations and mitigate any liability by establishing and implementing employee training, safety and security protocols
• Enforced proactive inspection and maintenance schedule to keep operational equipment in good condition and conduct internal audits.

Key Job Requirement

• Diploma or Degree in Warehouse Operation/Supply Chain or Business Management.
• Minimum 5 years of Managerial working experience in total warehousing and distribution centre/logistic with 3PL is a MUST.
• Candidate with experience in storage of electrical/electronic product is preferred.
• Able to plan, result driven, self-starter and strong leadership skill.
• Computer literate with intermediate level in Microsoft Excel and familiar with WMS/SAP.
• Fluent both written and communication English and Mandarin is MUST.
• Immediate starter or with short notice is desirable.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

在多個地點招募倉庫物流和配送助理經理（講普通話） ：莎阿南、汝來、哥打巴魯、士拉央和關丹。

主要工作職責

• 透過確保完全遵守標準作業程序（SOP）來管理服務配送中心的運作。
• 參與收貨、倉儲和配送操作，協調和執行日常營運活動，包括實體庫存盤點和進行庫存盤點，並核對儲存資料。
• 透過經常進行指導、諮詢、紀律、監督和審查工作成果，來維持服務配送中心員工的工作成果。
• 透過規劃和實施 5S、檢查設備、下達維修和更換工作指示來維護配送中心的良好狀態。
• 透過監督排程流程並跟進交付結果，完成服務配送中心的日常營運需求。
• 監控庫存變動情況，及時向管理層報告庫存水平，並修正差異。
• 參與並監督貨物入庫、裝卸和交付的運營，協調服務和配送人員，以避免交付進度延誤。
• 透過建立和實施員工培訓、安全和安保規程，確保倉庫整體營運安全並降低任何潛在責任。
• 強制執行主動檢查和維護計劃，以保持運行設備處於良好狀態並進行內部審核。

關鍵工作要求

• 持有倉儲營運/供應鏈或商業管理專業的文憑或學位。
• 必須具備至少 5 年在倉儲和配送中心/物流（包括第三方物流）的管理工作經驗。
• 有電子電氣產品倉儲經驗者優先考慮。
• 具備計劃能力、結果導向、積極主動和較強的領導能力。
• 具備電腦操作能力，精通 Microsoft Excel，熟悉 WMS/SAP 系統。
• 必須具備流利的英語和普通話書面及口語能力。
• 最好能立即到崗或短期內到崗。

福利待遇

• 個人休假
• 開放文化
• 個人發展機會

• Position: Assistant Manager, 3PL Warehouse Operations.
• Salary: RM 4000-5000.
• Job location: Container Terminal 1, Off Jalan Tenggiri, North Port, Port Klang.

The hiring company

This is an integrated transport and logistics company,providing international freight forwarding and logistics services across Asia, Australia and Europe/America continents. Currently they have an opportunity for the right person to manage their 3PL facilities located at North Port (and West Port) in Port Klang area. They are looking for experienced and inspirational leader to lead the warehouse operation team in North Port and West Port, Port Klang.

Roles & Responsibilities

As Assistant Manager for the warehouse operation activities, the role is hands on and varied and it is imperative that leadership is displayed by hands on approach to all aspects which will involve picking and packing clients orders in a high volume and high pressure environment, maintaining a clean and tidy warehouse, dispatching of freight of freight using computerized software. This role requires to deputize for Warehouse Operations Manager as and when required.

The overall responsibilities will be:

*Manage and responsible for overseeing the day-to-day operational activities of the warehouse.

*Manage and direct inbound/outbound operations/shipments, oversee inventory functions and direct, lead and revise the implementation of contingency plans,if required.

*Ensure customer orders are dispatched in accordance with the agreed service agreement.

*To manage and supervise a team of warehouse staff to carry out and support daily operation activities, ensuring effective distribution and inventory system within the logistics facilities. 

*Responsible for the overall warehouse inventory accuracy and annual stock take and integrity.

*Ensure that all operations at the warehouse are compliant to safety,environmental and health standards.

Requirements: Candidate profile

The right ideal candidate for this senior role will be someone well organized with a solid 5-8 years experience in warehouse operations, picking and packing ,customer services or similar environment preferred, and have the ability to communicate effectively with their team and customers.

-Malaysian age 30-45.

-Possess a Diploma qualification in Supply Chain/Logistics Management or Business.

-A forklift license would be ideal,useful and beneficial.

-Previous experience in managing 3PL facility a huge advantage and will be highly considered.

-Demonstrated supervisory role in previous experience of managing 3PL warehouse operations.

-Knowledge of both warehouse and logistics practices.

-Good communication and people management skills.

-Good organization skills and ability to oversee others.

-Computer literate with basic knowledge of Excel, Word applications.

HOW TO APPLY

Interested candidates are hereby invited to apply by forwarding a copy of your complete resume (in simple Word format) for our review. You may apply online via JOBSTORE by clicking the apply button to submit your application.

Alternatively,candidates may forward resume directly to us at CHRISJAC via our E-mail at jobs@chrisjac.com.my

[Policy of free job placement for job seekers]

Yes,it is absolutely free to job applicants. Chrisjac as the recruitment partner does not impose any charges or fees to candidates who apply jobs under our recruitment services.Please do not provide your bank or payment details when apply jobs listed under Chrisjac Recruitment.

For more job openings, please visit our website at www.chrisjac.com.my

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

• 職位：助理經理，3PL倉庫營運。
• 薪資：4000-5000 馬幣。
• 工作地點：1號貨櫃碼頭，Jalan Tenggiri，北港，巴生港附近。

招募公司

這是一家綜合性運輸物流公司，業務遍及亞洲、澳洲和歐洲/美洲，提供國際貨運代理和物流服務。目前，他們正在尋找合適的人才來管理位於巴生港北港（和西港）的第三方物流設施。他們正在尋找一位經驗豐富、富有遠見的領導者，帶領巴生港北港和西港的倉庫營運團隊。

角色與職責

身為倉庫營運助理經理，此職位工作內容豐富多元，需要親力親為，展現領導能力。具體工作包括在高強度、高壓力的環境下揀貨包裝客戶訂單、保持倉庫清潔整齊、使用電腦軟體進行貨物調度等。此外，該職位還需在必要時代理倉庫營運經理的職責。

整體職責包括：

*負責管理和監督倉庫的日常營運活動。

*管理和指導入庫/出庫操作/發貨，監督庫存職能，並在需要時指導、領導和修改應急計劃的實施。

*確保客戶訂單依照約定的服務協議出貨。

*管理和監督倉庫員工團隊，執行和支援日常營運活動，確保物流設施內有效的配送和庫存系統。

*負責倉庫整體庫存的準確性、年度盤點以及庫存完整性。

*確保倉庫的所有作業符合安全、環境和健康標準。

要求：候選人簡介

擔任此高階職位的理想人選應具備良好的組織能力，擁有 5-8 年的倉庫營運、揀貨包裝、客戶服務或類似環境方面的經驗，並能夠與團隊成員和客戶進行有效溝通。

-馬來西亞人，年齡 30-45 歲。

-持有供應鏈/物流管理或商業相關專業的文憑。

-擁有堆高機駕駛證將是理想之選，非常有用且有益。

- 具備第三方物流設施管理經驗者優先考慮。

-在以往管理第三方物流倉庫營運方面展現主管能力。

- 具備倉儲和物流方面的知識。

良好的溝通和人員管理能力。

- 具備良好的組織能力和領導能力。

-具備電腦操作能力，掌握Excel、Word等辦公室軟體的基本知識。

如何申請

有意者請將完整履歷（Word格式）寄給我們審核。您也可以透過JOBSTORE線上申請，點選「申請」按鈕提交申請。

或者，應徵者也可以直接將履歷寄至我們的信箱jobs@chrisjac.com.my。

[提供求職者免費就業安置政策]

是的，求職者完全可以免費使用我們的服務。作為招募合作夥伴，Chrisjac 不會向透過我們招募服務申請職位的候選人收取任何費用。請勿在申請 Chrisjac Recruitment 發布的職位時提供您的銀行或付款資訊。

更多職缺，請造訪我們的網站www.chrisjac.com.my

福利待遇

• 休閒著裝要求
• 個人休假
• 開放文化

1. Support the leadership of the Airfreight Import Customer Service team

2. Supervise and guide team members handling end-to-end import processes

3. Oversee daily import operations including documentation, coordination with carriers, customs compliance, billing, and job closure

4. Monitor service performance against SLAs and KPIs, escalating issues where necessary

5. Handle complex customer escalations and operational challenges

6. Collaborate with internal teams such as Operations and Customs to ensure smooth shipment execution

7. Support continuous process improvement initiatives and ensure compliance with internal procedures and regulatory requirements

Requirements:

• Supervisory or senior-level experience in airfreight import customer service or operations

• Strong understanding of airfreight import workflows, documentation, and customs requirements

• Good leadership, communication, and problem-solving skills

• Hands-on experience with CargoWise system is preferred
  

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: gs1@talenttradersg.com

EA License No.: 13C6305

Reg. No.: R23117344 (Tiong Tian Ho)

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Industry: Freight Forwarding

MNC Environment

Permanent role (AWS Guaranteed + Variable Performance Bonus)

Responsibilities:

• Coordinate with destination and customer for shipping instruction
• Booking of flights with procurement team.
• Arrange shipments collection with customers and Traffic Team
• Basic knowledge on cargo commodity as per IATA rules and regulation
• Track and monitor shipments status and inform customer accordingly
• Maintain good relationships with both internal and external stakeholders
• Handle all customers' enquiries timely and effectively
• Work closely with internal operations to meet customer’s requirements
• Ensure compliance with customer’s Standard Operating Procedures
• Ensure all data are updated correctly in system
• Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements
• Monitors progress to achieve month end targets
• Work with billing team to close off jobs and issue invoice
• Take charge of supplier’s invoice disputes
• Take lead in issue resolutions
• Implement improvements to enhance service capability within the team
• All other ad-hoc work instructions from Supervisor / Manager

Requirements:

• Minimum Diploma in Logistics / Supply Chain or equivalent
• At least 3 - 4 years of experience in Airfreight and familiar with export process
• Good understanding of Incoterms 2010
• Self-discipline, initiative, responsible and independent in a fast-paced environment
• A good team player with good interpersonal and communication skills
• Flexible / Adaptive to changes
• Meticulous to details

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to carlo@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

+65 6950 9747

EA License Number: 02C4944

Registration Number: R1100011

EA Personnel: Carlo Antonio Dela Cruz

JOB OVERVIEW 

Responsible for managing end-to-end import shipment operations and customer account activities to ensure timely cargo movement, regulatory compliance, and service excellence. The role oversees shipment execution, customer requirements, billing activities, stakeholder coordination, issue resolution, reporting, and operational support across multiple internal and external parties while ensuring adherence to customer SOPs and company processes. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

Shipment Operations & Coordination 

• Manage end-to-end import shipments for key accounts including Credit, Non-Credit, COD, and DDU customers from origin to Singapore delivery. 

• Extract shipment pre-alerts from email/ODM, upload data into WFS, and execute shipments according to customer SOP requirements. 

• Process shipment activities through Tango system, including updating CUS/TUR and generating delivery instructions. 

• Coordinate with overseas stations, airlines, terminals, transport providers, contractors, and vendors to ensure smooth shipment movement and cargo clearance. 

• Liaise with Export team on re-export shipment arrangements. 

• Support cargo clearance processes at terminals and agent warehouses. 

Customer Service & Exception Handling 

• Respond to customer inquiries and resolve shipment-related issues and complaints in a timely and professional manner. 

• Handle shipment exceptions including cargo discrepancies, short-landed cargo, damages, survey arrangements, and special transportation requirements. 

• Support urgent shipment communications with customers and origin stations outside normal office hours where required. 

Special Cargo & Compliance Management 

• Manage pharmaceutical cold chain shipments, valuable cargo, strong room storage, and escorted cargo requiring enhanced monitoring and status updates. 

• Process customer permits submitted via external forwarders by updating permit information, HS codes, descriptions, and documentation into relevant systems for submission. 

• Ensure compliance with internal and regulatory requirements throughout shipment handling. 

Billing, Customer Setup & Reporting 

• Create new customer accounts through Finance systems. 

• Generate COD invoices including GST and local handling charges for applicable customers. 

• Coordinate with Finance and SGBS teams for COD and customer creation processes. 

• Prepare and maintain customer operational reports (daily/weekly), origin discrepancy reports, and KPI reporting. 

Business Support 

• Handle SME and Connect4air quotations with origin stations and customers. 

• Support insurance application processing on behalf of customers. 

• Coordinate with IT and support teams regarding system-related issues. 

• Provide operational backup coverage during team members’ leave periods while maintaining own account responsibilities. 

• Perform additional duties assigned by management. 

• Any other tasks as and when assigned by management.  

• Any other job-related tasks as assigned by the superior.  

• Adherence to the Code of Conduct policy of the DSV Group.  

SPECIFIC ACCOUNTABILITIES 

• Ensure shipment execution meets customer SOPs and operational KPIs. 

• Maintain shipment visibility and provide timely updates to stakeholders. 

• Ensure billing accuracy and compliance with customer and company requirements. 

• Drive effective communication across internal and external stakeholders. 

• Maintain operational documentation and reporting accuracy. 

• Support business continuity through cross-functional backup support. 

FUNCTION/ BUSINESS ACUMEN 

• Understanding of freight forwarding, import operations, cargo handling, and supply chain processes. 

• Knowledge of air freight shipment workflows and customs-related documentation. 

• Ability to manage multiple customer accounts while maintaining service standards. 

• Strong problem-solving and stakeholder management capabilities. 

• Familiarity with shipment systems, reporting tools, and operational KPIs. 

• Awareness of handling requirements for special cargo categories. 

QUALIFICATIONS 

• Strong customer service and communication skills. 

• Good coordination and stakeholder management capabilities. 

• Ability to work under pressure and manage multiple priorities. 

• Strong attention to detail and problem-solving mindset. 

• Proficiency in Microsoft Office applications and operational systems. 

• Experience using logistics platforms (e.g., WFS, Tango or equivalent systems) preferred. 

• Ability to work independently and collaboratively across teams. 

EDUCATION AND/ OR EXPERIENCE 

• Diploma or Degree in Logistics, Supply Chain Management, Business Administration, or related field preferred. 

• Minimum 2–5 years of experience in freight forwarding, air freight operations, import/export operations, or logistics customer service. 

• Experience handling key accounts, shipment coordination, and billing activities is preferred. 

• Experience managing special cargo handling (e.g., pharmaceutical cold chain, valuable cargo) is advantageous. 

• Education can be compensated with relevant working experience. 

WORKING LOCATION 

20 Alps Avenue, Airport Logistics Park of Singapore, Singapore 498747 

WORKING HOURS 

5.25 days week with alternate Saturday off. 

• Respond to customer inquiries regarding airfreight services, rates, schedules, and documentation.
• Coordinate with internal teams to ensure timely shipment processing.
• Assist customers with booking, pickups, and shipment tracking.
• Address and resolve customer issues professionally.
• Ensure compliance with airfreight regulations and customs requirements.
• Update shipment milestones promptly.
• Maintain accurate records of customer interactions and shipments.
• Work with operations to enhance processes and service quality.
• Keep customers informed about any shipment delays or changes.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

Position: Export Customer Service Officer/ Executive (Airfreight) (Job ID:20032)

• Changi

• 5.5 days work week (Alternate Saturdays)

• Basic + AWS + VB
  

Job Description:

• Direct Contact with Customers with outstanding friendly and reliable service offered

• Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking

• Check on the Export Documents Compliance when processing the export work order

• Apply the correct export permit and other export custom processed on timely manner

• To answer all call within 3 ringing tone (without fail)

• Monitor the onboard status without fail and to inform customer on any irregularity

• Good communication among all related department concern E.g. Ops, Warehouse, Traffic , planning team

• Always ensuring that the Airfreight rates apply is correct and updated.

• Constantly aware and update on NEW changes / requirement by airlines or governmental requirement

• Ensure that all monthly customer report is submitted on timely manner without fail

• Liaising with internal and external stakeholders for shipment status and handling

• Ensuring all shipments are duly accounted and arranged as per SOP

• Working with Sales / other function groups for special arrangements
  

Job Requirements:

• Minimum Diploma

• 5 years’ experience within the same industries / field

• Require knowledge of computer (e.g., Excel, Words, PowerPoint etc.)
  

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above. Please find the link below on MOM regulations:

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

Thank you for your cooperation.

Tan Katrina Therese Yap

EA Registration No: R25128964
Pasona Singapore Pte Ltd
1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246
URL: www.pasona.com.sg

EA License No:90C4069