Total 285 customer experience manager job vacancies in Quality Assurance / Control category in Singapore

Position Overview

Responsible for leading the Quality Assurance function to ensure all products meet customer, regulatory, and internal quality standards. Oversees quality systems, compliance, and continuous improvement initiatives.

Key Responsibilities

• Develop, implement, and maintain Quality Management System (QMS)
• Ensure compliance with ISO & IATF standards and regulatory requirements
• Lead internal and external audits, including customer audits
• Handle customer complaints and implement corrective & preventive actions (8D)
• Monitor quality performance (KPIs) and drive continuous improvement
• Manage incoming, in-process, and final inspection activities
• Work closely with production, engineering, and suppliers to resolve quality issues
• Lead and train QA/QC team members
• Oversee documentation control and quality records
• Support new product development and process validation

Job Requirements

• Bachelor’s Degree in Engineering / Quality Management or related field
• Minimum 3–5 years experience in QA/QC, with at least 2 years in managerial role
• Experience in manufacturing environment (preferably metal, fasteners, or machining industry)
• Strong knowledge of ISO 9001 & IATF16949 and quality tools (e.g., 7 QC tools, FMEA, SPC)
• Experience in handling audits and customer complaints
• Good leadership, problem-solving, and decision-making skills
• Strong communication and interpersonal skills
• Familiar with continuous improvement methodologies (e.g., Lean, Six Sigma) is an added advantage
• Good at Excel and Power point skills

Perks & Benefits

• Open culture
• Personal development opportunities
• 5 working days

Key Competencies

• Leadership & team management
• Analytical thinking
• Risk-based thinking
• Continuous improvement mindset

Apply online or email the resume to : purchase@geenscrew.com or whatsapp to Joanne (012-6372688)

Job Summary & Purpose

Responsible for developing, implementing, and maintaining the Quality Management System (QMS) to ensure all manufactured products meet required quality standards, regulatory requirements, and customer expectations. The role also leads continuous improvement initiatives and manages the QA team. Ensure consistent product quality by overseeing processes, setting standards, and ensuring compliance with regulations and company policies.

Key Responsibilities

1. Quality Management System (QMS)

• Develop, implement, and maintain QMS in line with standards, Establish quality policies, procedures, and work instructions. Ensure compliance with regulatory and customer requirements

2. Production Quality Oversight

• Monitor manufacturing processes to ensure product quality and consistency. Manage non-conformance, CAPA (Corrective & Preventive Actions), and root cause analysis

3. Audits & Compliance

• Plan and conduct internal and external quality audits. Lead customer and regulatory audits. Ensure audit findings are addressed with effective corrective actions

4. Team Leadership & Development

• Lead, mentor, and develop QA/QC team members. Manage team performance, training, and succession planning. Build a strong quality culture across the organization

5. Supplier Quality Management

• Evaluate and approve suppliers and contractors. Monitor supplier/sub-contractor performance and conduct supplier audits. Ensure incoming materials/parts meet quality standards

6. Continuous Improvement

• Drive continuous improvement initiatives. Analyze quality data and KPIs to identify improvement opportunities. Reduce defects, waste, and cost of poor quality

7. Customer Quality & Complaints

• Handle customer complaints and ensure timely resolution. Lead root cause investigations and corrective actions. Maintain customer satisfaction and product reliability

8. Reporting & Metrics

• Track and report quality KPIs (defect rate, yield, customer complaints). Present quality performance to senior management. Use data-driven decision making

9. Risk Management

• Identify quality risks in processes and products. Implement preventive measures and mitigation strategies. Ensure product safety and compliance

Qualifications & Experience

• Bachelor’s Degree in Engineering, Manufacturing, Quality Management, or related field.
• 5–10+ years in quality assurance within manufacturing
• Minimum 3–5 years in a managerial or leadership role
• Experience with QMS, audits, and regulatory compliance
• Strong background in production/process quality

Salary, Benefits & Progression Opportunities

• Competitive salary (based on experience and qualifications)
• Performance bonus and annual increment
• Medical and insurance coverage
• Training and development opportunities.

Job Summary & Purpose

Responsible for developing, implementing, and maintaining the Quality Management System (QMS) to ensure all manufactured products meet required quality standards, regulatory requirements, and customer expectations. The role also leads continuous improvement initiatives and manages the QA team. Ensure consistent product quality by overseeing processes, setting standards, and ensuring compliance with regulations and company policies.

Key Responsibilities

1. Quality Management System (QMS)

• Develop, implement, and maintain QMS in line with standards, Establish quality policies, procedures, and work instructions. Ensure compliance with regulatory and customer requirements

2. Production Quality Oversight

• Monitor manufacturing processes to ensure product quality and consistency. Manage non-conformance, CAPA (Corrective & Preventive Actions), and root cause analysis

3. Audits & Compliance

• Plan and conduct internal and external quality audits. Lead customer and regulatory audits. Ensure audit findings are addressed with effective corrective actions

4. Team Leadership & Development

• Lead, mentor, and develop QA/QC team members. Manage team performance, training, and succession planning. Build a strong quality culture across the organization

5. Supplier Quality Management

• Evaluate and approve suppliers and contractors. Monitor supplier/sub-contractor performance and conduct supplier audits. Ensure incoming materials/parts meet quality standards

6. Continuous Improvement

• Drive continuous improvement initiatives. Analyze quality data and KPIs to identify improvement opportunities. Reduce defects, waste, and cost of poor quality

7. Customer Quality & Complaints

• Handle customer complaints and ensure timely resolution. Lead root cause investigations and corrective actions. Maintain customer satisfaction and product reliability

8. Reporting & Metrics

• Track and report quality KPIs (defect rate, yield, customer complaints). Present quality performance to senior management. Use data-driven decision making

9. Risk Management

• Identify quality risks in processes and products. Implement preventive measures and mitigation strategies. Ensure product safety and compliance

Qualifications & Experience

• Bachelor’s Degree in Engineering, Manufacturing, Quality Management, or related field.
• 5–10+ years in quality assurance within manufacturing
• Minimum 3–5 years in a managerial or leadership role
• Experience with QMS, audits, and regulatory compliance
• Strong background in production/process quality

Salary, Benefits & Progression Opportunities

• Competitive salary (based on experience and qualifications)
• Performance bonus and annual increment
• Medical and insurance coverage
• Training and development opportunities.

工作概述及目的

負責開發、實施和維護品質管理系統 (QMS)，以確保所有生產的產品均符合品質標準、法規要求和客戶期望。該職位還負責領導持續改進專案並管理品質保證團隊。透過監督流程、制定標準並確保遵守法規和公司政策，從而確保產品品質的穩定性。

主要職責

1. 品質管理系統（QMS）

• 根據標準制定、實施和維護品質管理體系，建立品質政策、程序和工作指導書。確保符合監管和客戶要求。

2. 生產品質監督

• 監控生產流程，確保產品品質和一致性。管理不合格項、糾正和預防措施 (CAPA) 以及根本原因分析。

3. 審計與合規

• 規劃並執行內部和外部品質審核。主導客戶和監管機構審核。確保審核發現的問題得到有效糾正措施。

4. 團隊領導與發展

• 領導、指導和培養品質保證/品質控制團隊成員。管理團隊績效、培訓和繼任計畫。在整個組織內建立強大的品質文化。

5. 供應商品質管理

• 評估並批准供應商和承包商。監督供應商/分包商的績效並進行供應商審核。確保來料/零件符合品質標準。

6. 持續改進

• 推動持續改善計劃。分析品質數據和關鍵績效指標，以發現改善機會。減少缺陷、浪費和劣質產品成本。

7. 客戶品質與投訴

• 處理客戶投訴並確保及時解決。主導根本原因調查和糾正措施。維護客戶滿意度和產品可靠性。

8. 報告與指標

• 追蹤並報告品質關鍵績效指標（缺陷率、良率、客戶投訴）。向高階管理人員報告品質績效。運用數據驅動的決策方法。

9. 風險管理

• 識別流程和產品中的品質風險。實施預防措施和緩解策略。確保產品安全和合規性。

資格與經驗

• 工程、製造、品質管理或相關領域的學士學位。
• 在製造業擁有 5-10 年以上的品質保證經驗
• 至少3-5年管理或領導經驗
• 具備品質管理系統、審核和法規遵循的經驗
• 具備紮實的生產/製程品質背景

薪資、福利和晉昇機會

• 薪資優厚（依經驗及資歷而定）
• 績效獎金和年度增資
• 醫療和保險範圍
• 培訓和發展機會。

職位概述

負責領導品質保證工作，確保所有產品符合客戶、監管機構和內部品質標準。監督品質系統、合規性和持續改進計畫。

主要職責

• 開發、實施及維護品質管理系統（QMS）
• 確保符合 ISO 和 IATF 標準及監管要求
• 主導內部和外部審計，包括客戶審計
• 處理客戶投訴並實施糾正和預防措施（8D）
• 監控品質績效（KPI）並推動持續改進
• 管理來料檢驗、流程檢驗和最終檢驗活動
• 與生產、工程和供應商緊密合作，解決品質問題。
• 領導和培訓品質保證/品質控制團隊成員
• 監督文件控制和品質記錄
• 支援新產品開發和製程驗證

職位要求

• 工程/品質管理或相關領域的學士學位
• 至少3-5年品質保證/品質控制經驗，其中至少2年管理經驗
• 具備製造業環境經驗（最好是金屬、緊固件或機械加工產業）
• 精通 ISO 9001 和 IATF16949 標準以及品質工具（例如，7 種品質控制工具、FMEA、SPC）
• 具備處理審計和客戶投訴的經驗
• 良好的領導能力、問題解決能力與決策能力
• 較強的溝通及人際溝通能力
• 熟悉持續改善方法（例如精實生產、六西格瑪）者優先考慮。
• 精通Excel和PowerPoint技能

福利待遇

• 開放文化
• 個人發展機會
• 5個工作天

關鍵能力

• 領導力與團隊管理
• 分析思維
• 基於風險的思維
• 持續改進的心態

請在線申請或將簡歷發送至： purchase@geenscrew.com或透過 WhatsApp 聯繫 Joanne (012-6372688)

Information:

• Salary Range: $3000 - $4000 Basic + $70 Meal allowance
• Working Hours: Mon-Fri, 8am-5.30pm
• Company Transport: Jurong / Tampines

Responsibilities:

• Handling customer quality issues & continuous improvement activities of products & processes.
• Coordinate with quality related issues to follow-up on effective corrective/preventive actions.
• Perform activities such as process optimization, benchmarking through statistical tools/software.
• Handle external audit in accordance to Technical Specifications & ISO standards.

Requirements:

• Degree in Chemical/Chemistry/Materials Science/Mechanical Engineering
• Experience in servicing customers' quality related issues in semiconductor industry
• Knowledge of DOE & JMP and QC tools (FMEA, SPC and 8D format report writing)
• Familiar with IATF16949 requirement is a plus. Entry level are welcome to apply.
• Willing to work overtime when needed and travel overseas 2-3 time per month.

Interested applicants, send in your updated resume by clicking “Apply Now”.

Lin Weikang
EA Personnel No: R21102570
EA License No: 23C1894

Role:

You will be facilitating immigration work, mainly on Singapore Permanent Resident and Singapore Citizenship applications. You will be responsible to develop and maintain the most up-to-date knowledge in Singapore inbound immigration regulations and policies to offer high-quality service to our clients with a keen eye for detail to perform with high work accuracy.

Responsibilities

• Manages immigration applications for clients relating to Singapore Citizenship and other applications etc

• Liaise effectively and work closely with clients on the required documents to ensure all documents are furnished for submission

• Advise clients on accurate documentation and provide advisory to them based on a deep understanding of Singapore inbound immigration regulations and policies

• Understand clients’ backgrounds and write cover letters to best present their profiles

• Ensure high work accuracy is delivered in all applications to the government bodies

• Provide exceptional customer experience and maintain high standards of service

• Attend to clients' queries and the completion of the formalities during and after post-submission within Company’s response time

• Updating and maintaining respective tracking sheets accurately in an organized and timely manner

• Any other duties assigned by Management

Requirements

• Minimally Diploma qualification in hospitality, mass communication, logistics or equivalent

• Strong communication skills with Chinese client and good written English skills

• Prior client management experience is required

• Preferably with at least 2 years of experience in customer facing & handling large volume of document . Client and project management experience is a plus

• No prior immigration experience is required as on-the-job training will be provided.

• Good time management skills & must be able to handle a high volume of digital documents

• Ability to plan workload and meet deadlines

Working hours:

Mon to Fri 9am - 6.30pm ( Hybrid Available )

About the Role 

We are an established, globally active management consulting firm supporting leading financial services and insurance clients across strategy, operations, and technology delivery. As part of our testing practice, we are looking for an experienced UAT Test Manager to lead end-to-end user acceptance testing (UAT) initiatives for banking transformation and technology projects. 

Responsibilities: 

- Lead and manage end-to-end UAT activities across projects in the banking and financial services domain. 

- Define UAT strategy, test plans, timelines, and governance frameworks aligned with business objectives. 

- Collaborate closely with business stakeholders, SMEs, and technology teams to ensure test readiness. 

- Drive test case design, execution, defect management, and reporting of UAT progress. 

- Facilitate UAT workshops, walkthroughs, and stakeholder sign-offs. 

- Ensure traceability between business requirements and test scenarios. 

- Manage risks, issues, and dependencies related to UAT execution. 

- Provide regular reporting to senior stakeholders and project leadership. 

Requirements: 

- Bachelor’s degree in Business, IT, Engineering, or related discipline. 

- 5+ years of experience in UAT/testing within banking, financial services, or consulting environments. 
- Experience in Equity Trading or Secured/Unsecured loans
- Experience in Avaloq is a definite advantage

- Strong knowledge of UAT methodologies, tools, and best practices. 

- Experience in managing stakeholders and leading cross-functional teams. 

- Familiarity with core banking systems, digital banking, or insurance systems is an advantage. 

- Strong analytical, problem-solving, and communication skills. 

- Ability to manage multiple projects in a fast-paced environment. 

Why Join Us: 

- Opportunity to work on high-impact transformation programs 

- Collaborative and fast-paced consulting environment 

- Professional development and leadership opportunities 

Responsibilities:

• Oversee the overall quality and safety of food products within the Central Kitchen.
• Ensure all products meet internal standards as well as regulatory requirements.
• Develop, implement, and review food quality and safety policies and procedures.
• Conduct and manage regular inspections, audits, and compliance checks.
• Maintain and continuously improve quality control processes and systems.
• Investigate customer feedback and implement corrective actions where necessary.
• Ensure all products are produced in compliance with established QA protocols.
• Enforce adherence to standard operating procedures (SOPs) across all operations.
• Monitor product quality standards and ensure consistency.
• Ensure compliance with HACCP and relevant AVA/NEA regulations.
• Lead and manage all quality assurance-related activities.
• Support product and process development initiatives.
• Assist in R&D activities, including product trials, testing, and food tasting.
• Perform any other duties as assigned by the Chief Quality Assurance Officer/Manager.

Requirements:

• Degree in Food Science & Technology or a related field.
• Minimum 5 years of relevant QA experience in the F&B industry (e.g., central kitchen, manufacturing, or inspection environments).
• Strong knowledge of food safety standards, including HACCP and local regulatory requirements (AVA/NEA).
• Good communication skills in English and Mandarin to liaise with Mandarin-speaking stakeholders.
• Detail-oriented, proactive, and highly motivated with a strong sense of initiative.

EA License No: 18C9123

EA Personnel: R25126753 (Samuel Tan Zihui)

Job Description

• Oversee overall quality and safety of food products at Central Kitchen
• Ensure that food products meet standards set by company and regulatory bodies
• Develop and review quality and safety policies
• Conduct and manage regular inspections and audits
• To maintain and improve existing quality control procedures
• Conduct investigations on customers’ feedback
• Validate that all products were made in compliance with established QA protocol
• Ensure that standard operating procedures are adhered to
• Monitor quality standards of products
• Ensure that all activities conform to HACCP & AVA/NEA guidelines
• Supervise and oversee all quality assurance matters
• Product and process development
• Assist in all areas of R&D, product and process development, food tasting

Job Requirements

• Minimum Degree in Food Science & Technology or related field
• Preferably 5 years of working experience in the QA field (inspection, central kitchen or manufacturing background) in the F&B industry
• Able to write and converse well in both English & Mandarin due to operational needs to communicate with mandarin-speaking clients
• Highly motivated, meticulous and takes initiative

To submit your application, please apply online apply@rn-care.com or call +(65) 6514 9838 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Description

• Oversee overall quality and safety of food products at Central Kitchen
• Ensure that food products meet standards set by company and regulatory bodies
• Develop and review quality and safety policies
• Conduct and manage regular inspections and audits
• To maintain and improve existing quality control procedures
• Conduct investigations on customers’ feedback
• Validate that all products were made in compliance with established QA protocol
• Ensure that standard operating procedures are adhered to
• Monitor quality standards of products
• Ensure that all activities conform to HACCP & AVA/NEA guidelines
• Supervise and oversee all quality assurance matters
• Product and process development
• Assist in all areas of R&D, product and process development, food tasting

Job Requirements

• Minimum Degree in Food Science & Technology or related field
• Preferably 5 years of working experience in the QA field (inspection, central kitchen or manufacturing background) in the F&B industry
• Able to write and converse well in both English & Mandarin due to operational needs to communicate with mandarin-speaking clients
• Highly motivated, meticulous and takes initiative

To submit your application, please apply online apply@rn-care.com or call +(65) 6514 9838 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

We invite highly motivated professionals with relevant experience to join our team as Senior Manager, Assurance.

Together with our professional team, you will:

• Provide audit services to a portfolio of diversified clients

• Overseeing proper execution of external audit, corporate governance, compliance, enterprise risk assessment projects, including planning, fieldwork and reviews

• Planning and programming the audit engagements of companies that are engaged in every aspect of industrial, commercial and business activity

• Reviewing work performed during the period of engagements 

• Writing of reports backed by sufficient verification, statements of opinion with adequate basis

• Training and supervising audit seniors, associates and trainees on the job, monitoring the job in progress and finalizing the audit with the clients. 
  

Qualifications:

• Degree in Accountancy or professional qualification

• CA qualification is an added advantage

• 6 years and above of external Audit & Assurance experience
  

Pre-requisites:

• Willing to travel overseas for work

• Excellent understanding of corporate governance, regulatory compliance, auditing standards and accounting principles

• Analytical, self-driven and a team leader & player

• Audit experience in mid-tier or large accounting firm

• Experience with listed companies

• Experience in conducting technical training
  

If you’re ready to join a dynamic team and help businesses succeed while growing your own career, we want to hear from you. Apply now and take the next step in your professional journey with FKT!

Please do NOT include NRIC/FIN or any national identifiers, Photo, DOB, Age and Spouse/Family Information in your CV/Resume and we reserve the right to reject any application that contains the above.  For more details, please refer to our website, www.fookontan.com/careers for our Data Protection Notice for Job Applicants.

We regret to inform that only short-listed candidates will be notified.

Dear Applicant,

If you or someone you know isinterested, please send the CV directly to VeronicaE@evolutionjobs.sg (mostpreferred, as I may overlook some CVs due to the high volume).

Please note that visasponsorship is not available at this time.

JD

PURPOSE

The QA Manager isresponsible for defining, governing, and executing end‑to‑end testing to ensurehigh‑quality delivery across projects and releases. The role owns the testingstrategy, manages the full testing lifecycle, develops QA capability, andensures testing is comprehensive, accurate, and aligned with business anddelivery timelines.

KEY ACCOUNTAIBILITIES

QA Governance

·        Define, implement, and maintain the QA &UAT operating model across projects

·        Establish and enforce testing standards,frameworks, and quality controls

·        Ensure requirement traceability and testingcoverage across all deliveries

·        Provide overall governance for QA and UATactivities

Test Planning andManagement:

·       Define test strategy,scope, and approach for projects and releases

·       Develop and manage QA &UAT test plans, test cycles, and test matrices

·       Perform test effortestimation for QA and UAT, including resource demand planning

·       Identify testingdependencies, risks, and mitigation plans with stakeholders

·       Define and track QA metricsto measure quality, efficiency, and effectiveness

·       Drive continuousimprovement in testing processes, tools, and methodologies

TestExecution& Delivery Management:

·       Manage and oversee execution of test plans, cycles,and defect management

·       Coordinate QA and UAT activities with project teamsand business users

·       Ensure test results are accurate, consistent, andmeet quality standards

·       Supportbusiness readiness and production/live deployment activities

People &Capability Management:

·       Train, coach, and onboardnew QA resources

·       Provide regular teststatus, risk, and quality reporting

·       Communicate test decisions,issues, and impacts clearly and proactively

Stakeholder& Reporting Management:

·       Act as the primary QA pointof contact for project managers and stakeholders

·       Assign and manage QAresources across test cycles and projects

·       Ensure consistent testingpractices and quality outcomes across the team

Responsibilities:

• Maintain accurate and up-to-date ISO 9001, ISO 14001, and ISO 13485 documentation, including Quality Manuals, procedures, work instructions, and records, to ensure system compliance and management review readiness.
• Plan, coordinate, and conduct internal and external audits to ensure organizational readiness for third-party certification, management reviews, and customer audits.
• Collaborate with internal stakeholders to support and participate in customer and supplier audits to ensure compliance requirements are met.
• Review audit findings, develop corrective action plans, and drive continuous improvement initiatives.
• Generate and review supplier quality performance reports, work closely with suppliers to resolve non-conformances, and promote continuous improvement.
• Issue, monitor, and follow up on Supplier Corrective Action Requests (SCAR), ensuring effectiveness and timely closure.
• Support qualification and onboarding of new suppliers to maintain a robust pipeline aligned with production requirements.
• Manage calibration schedules and preventive maintenance programs for equipment to ensure operational reliability and compliance.
• Address quality issues arising from production and customer feedback by working closely with production teams to implement corrective actions and resolve customer complaints with proper documentation.
• Ensure timely closure of Corrective and Preventive Actions (CAPA), non-conformance reports, and customer complaints, and publish quality performance reports.
• Lead Material Review Board (MRB) meetings with cross-functional teams to perform root cause analysis, implement corrective actions, and verify effectiveness.
• Supervise and lead QC inspectors to ensure parts inspection compliance with engineering drawings and quality standards.

Qualifications:

• Diploma in Quality Management, Engineering, Manufacturing, or a related field.
• Min 3 years of relevant experience in quality or manufacturing environments, with exposure to audits and documentation.
• Basic understanding of supplier management and quality coordination.
• Familiarity with commonly used quality management standards (e.g. ISO systems).
• Working knowledge of quality tools and process control methods.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

EA Personnel: Nyon Hock Sen (Aden)

EA Personnel Reg No: R24124070

Responsibilities

• Assist in overseeing corporate compliance matters across multiple group entities
• Ensure compliance with statutory and regulatory requirements in Singapore and relevant jurisdictions (including Dubai)
• Maintain and update corporate records, registers, and filings
• Liaise with regulatory authorities, external auditors, and corporate secretarial firms
• Support in preparation and filing of annual returns, resolutions, and board documentation
• Monitor changes in regulations and ensure timely implementation of compliance requirements
• Assist in corporate governance practices and internal compliance frameworks
• Provide support on ad-hoc compliance and corporate secretarial matters

Requirements

• Degree in Commerce, Business, or related field
• Qualified or pursuing Company Secretary / Chartered Secretary (ICSA or equivalent)
• 4–5 years of experience in corporate compliance or company secretarial functions
• Familiarity with Singapore corporate regulations (knowledge of UAE/Dubai regulations is a plus)
• Strong understanding of corporate governance and statutory compliance
• Detail-oriented with strong organizational and documentation skills
• Good communication skills and ability to liaise with multiple stakeholders