Total 284 contract manager job vacancies in Quality Assurance / Control category in Singapore

Company Overview

Our client is a well-established F&B group with a central kitchen supporting multiple outlets across Singapore. They are seeking an Assistant Manager, QA to oversee food safety, quality control processes, and compliance with regulatory standards.

Key Responsibilities

Quality Assurance & Food Safety

• Oversee overall quality and safety of food products at Central Kitchen
• Ensure products meet internal standards and regulatory requirements
• Monitor and enforce compliance with HACCP and relevant food safety guidelines

Audit & Compliance

• Conduct regular inspections, audits, and quality checks
• Ensure all processes adhere to established SOPs and QA protocols
• Liaise with relevant authorities and ensure compliance with food safety regulations

Process Improvement

• Maintain and continuously improve quality control procedures
• Develop and review quality and food safety policies
• Support process optimisation to enhance product quality and consistency

Customer Feedback & Investigation

• Investigate customer feedback and quality issues
• Implement corrective and preventive actions

Team Management & R&D Support

• Supervise QA operations and ensure proper execution of QA activities
• Support product and process development initiatives
• Participate in food testing and quality validation
• Perform any other duties as assigned by management

Requirements

• Diploma or Degree in Food Science, Food Technology, or related discipline
• At least 5 years of relevant experience in food quality assurance or food manufacturing
• Strong knowledge of HACCP and food safety regulations
• Experience in Central Kitchen or food production environment preferred
• Strong analytical and problem-solving skills
• Good leadership and communication skills
• Able to work in a fast-paced environment and manage multiple priorities

Key Skills

• Quality Assurance & Control
• HACCP Compliance
• Food Safety Management
• Audit & Inspection
• Process Improvement
• Root Cause Analysis
• SOP Development

Working Location

Role: Test Program Manager

Job Level: More than 10 years of experience(L4)

Job Objectives

• Test program management to support upcoming transformation program in CRM domain.

Key Responsibilities

• Overall accountable and responsible for delivery of testing services. Preferable to have domain knowledge in core banking, wealth and CRM customer onboarding
• Manage and oversee the day-to-day delivery of test services by Bank appointed vendors in the conduct of testing.
• Works with the Vendor and other stakeholders to review, provide feedback and sign off on the test strategy, test plans and other Vendor artefacts for the testing service delivery across upcoming CRM transformation program to upgrade the current CRM onboarding application. 
• Coordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits.
• Ensures that any changes to the scope of services are communicated to the respective test service providers and the impact is factored into the plan.
• Engages with various stakeholders ﴾including but not limited to, application, security, infrastructure, business﴿, testing service providers to ensure testing services meet the banks’ objectives and demand.
• Act as the first point of escalation for any issues raised by stakeholders, testing service providers.
• Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the portfolio accountable.
• Drive and collaborate with all stakeholders and test service providers to plan all testing related deliveries for the portfolio accountable.
• Participate and contribute in forums, as required, to drive testing transformation and innovation.
• Works closely with the Test Engineering Lead to provide inputs around domain specific test engineering requirements and ensure that they are met.
• Establishes and maintains effective working relationships with the Vendor Test Managers/Test Leads for the respective domains.
• Engages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the Test TCoE team.
• Level of Experience: L4: 10 or more years of relevant experience

Key Requirements:

• Industrial knowledge in banking specifically in core banking, wealth and CRM customer onboarding
• Well verse in SDLC and project delivery especially in testing.
• Has experience managing internal and external stakeholders, including vendors
• Detail and process oriented to ensure deliverables are produced as per governance. 
• Project management experience as an added advantage

Raffles Place

ASAP to end Dec 2026

8.45am to 6.15pm (Mon to Fri)

• Attached to Financial Compliance Department
• Review and investigate all transaction alerts generated by Transaction monitoring system
• Timely review of ad-hoc escalated review from other functional units within the AML team.
• Communicate with relevant business line and other functional units to provide AML and transaction monitoring advisory, expertise and all transaction monitoring matters
• Due Diligence and background check on suspicious cases/alerts
• Ensure timely escalation of alerts, and escalate suspicious transaction reports (STRs) appropriately
• Contribute and maintain KRI (Key Risk Indicators) for Transaction monitoring Team
• On an adhoc basis, may be involved in other FCC related work as assigned

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Job Scope

• Develop robust test scenarios to ensure all scenarios (positive, negative, edge, error, end to end etc) are tested.
• Develop proper test plan and strategy (front-end/back-end), test timeline and expected test results.
• Execute manual and automation test cases.
• Plan and request for test data/devices required for testing.
• Flagging out issues/defects timely and resolving it with stakeholders (business users, technology team, channel teams, development teams etc) timely before launch.
• Reporting and documenting on testing progress (how many test cases completed/failed/run/defects closed out).
• Ensure compliance with testing processes, systems and procedures.
• Adhere to quality standards and procedures.

Job Qualifications

• Degree in Computer Science, IT, or related field.
• Knowledge of software testing methodologies and test planning.
• Hands-on experience with manual and automation testing (e.g., Selenium, Appium).
• Familiarity with test management and defect tracking tools (e.g., JIRA, TestRail).
• Ability to design and execute test scenarios across front-end and back-end systems.
• Skilled in defect identification, documentation, and reporting.
• Good analytical, problem-solving, and communication skills.
• Experience in digital banking testing (mobile/internet banking).
• Commitment to quality standards and compliance with testing processes.

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with carolyn.mendoza@manpower.com.sg | Personnel Reg No.: R1105160 | EA License: 02C3423

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**Final designation will depend on candidate’s profile, experience, and selection outcome**

Role Purpose:

The Associate Director / Senior Manager - Quality is responsible for leading the quality control portfolio while driving studio-wide process excellence, operational efficiency, and strategic transformation initiatives.

This role also combines project management, process transformation, and operational governance to ensure high-quality delivery across multiple projects in specialized teams (TSD) & Mobile. The position partners closely with QC Leadership, Production teams, and WWQC stakeholders to standardize processes, optimize workforce utilization, improve delivery effectiveness, and embed a culture of continuous improvement and data-driven decision-making.

Key Responsibilities:

1. QC Program & Portfolio Management

• Manage a portfolio of QC projects across Specialized teams (TSD) & Mobile.
• Oversee planning, execution, and delivery of QC programs ensuring quality, schedule, and scope objectives are met.
• Supervise and guide QC Project Managers, Project Leads, and testing teams.
• Conduct periodic project reviews with QC leadership to evaluate project performance and risk.
• Monitor project KPIs and performance indicators to ensure quality and delivery effectiveness.
• Validate key project deliverables including test strategies, test plans, and automation roadmaps.

2. Strategic Leadership & Transformation

• Drive large-scale transformation initiatives aligned with studio and global QC strategies.
• Partner with QC leadership to define and execute studio-level strategic roadmaps.
• Identify opportunities to improve testing frameworks, tools, processes, and delivery models.
• Adapt QC strategies to evolving game development trends such as GAAS and live operations.
• Interface with WWQC leadership, production teams, and studio management to ensure strategic alignment.

3. Process Excellence & Continuous Improvement

• Lead process re-engineering and simplification initiatives across QC and delivery functions.
• Standardize QC and delivery workflows through defined process journeys and SOPs.
• Identify and prioritize high-impact improvement opportunities across operations.
• Apply Lean Six Sigma methodologies to improve efficiency, quality, and productivity.
• Act as a subject matter expert and mentor on process improvement frameworks.

4. Operational Effectiveness & Workforce Optimization

• Optimize resource planning and workforce allocation across QC projects.
• Anticipate future talent needs based on evolving project and business requirements.
• Partner with HR and Talent Acquisition to address skill gaps and staffing requirements.
• Promote organizational efficiency through pyramid optimization and talent development strategies.
• Support the drive of learning and development initiatives including upskilling and cross-skilling programs.

5. Governance, Metrics & Data-driven Decision Making

• Establish and maintain studio-wide governance frameworks for QC projects.
• Define and track KPIs to measure quality, operational efficiency, and delivery performance.
• Drive adoption of data analytics, dashboards, and reporting mechanisms.
• Provide actionable insights to leadership for strategic and operational decision making.

6. Stakeholder Management & Communication

• Develop communication frameworks to ensure alignment on QC strategy and project execution.
• Collaborate closely with Production, WWQC teams, and studio leadership.
• Provide regular updates and reports to executive leadership on project status and strategic initiatives.
• Facilitate cross-studio collaboration on global QC initiatives and improvement programs.

7. Change Management & Culture Building

• Lead change initiatives to implement new processes, tools, and operational models.
• Promote a culture of innovation, continuous improvement, and quality excellence.
• Organize initiatives such as ideathons and improvement programs to encourage innovation.
• Drive adoption of data-driven problem solving across teams.

8. Automation & Innovation

• Support integration of automation frameworks into QC workflows.
• Collaborate with R&D and global QC teams to pilot and implement new testing technologies and methodologies.
• Continuously explore innovative approaches to improve testing effectiveness and efficiency.

9. People Leadership:

• Lead and mentor managers, leads, and testing teams.
• Provide coaching, career development, and performance management support.
• Identify and develop high-potential talent within the TSD and Mobile projects.
• Foster a collaborative, high-performance team culture.

Key Responsibilities:Develop and implement quality assurance frameworks, policies, and procedures.Monitor and evaluate customer interactions using QA tools and sentiment analysis platforms.Lead a team of QA analysts and supervisors, providing coaching and performance feedback.Collaborate with operations and training teams to address quality gaps and improve agent performance.Analyze quality metrics and trends to identify root causes and recommend corrective actions.Ensure compliance with client requirements, industry standards, and data privacy regulations.Present quality performance reports and insights to senior leadership.Drive initiatives related to customer satisfaction, process improvement, and compliance.Support calibration sessions and client audits.Lead implementation of advanced QA tools including sentiment analysis and AI-driven monitoring

We are a consultancy firm providing accounting, tax, and compliance services to clients within the fund management sector.  We are seeking a capable and motivated individual to join our team as a Compliance Manager.

Key Responsibilities

• Develop, draft, and implement a comprehensive Compliance Manual, including policies and procedures.
• Review and update compliance frameworks in line with changes in legal, regulatory, and internal requirements.
• Monitor and ensure adherence to applicable laws, regulations, internal policies, and procedures across the company.
• Liaise with regulatory authorities and relevant agencies to address, clarify, and resolve compliance-related matters.
• Provide guidance on licensing requirements and coordinate with regulators on licensing issues.

Requirements

• Bachelor’s Degree in a relevant discipline.
• At least 5 years of relevant experience in audit (internal or external) or compliance within the financial industry.
• Strong knowledge of financial industry regulations and compliance standards.
• Analytical mindset with strong logical thinking skills.
• Proficient in Microsoft Office and general IT tools.
• Hands-on, detail-oriented, and people-focused approach.
• Ability to work independently with minimal supervision.

Duration: 12 months