Total 4,987 procurement manager job vacancies in Others category in Singapore

Job Description & Requirements

Job Description

• Provide bilingual (English–Chinese) support to the General Manager, including on-site interpretation and translation of business documents.
• Assist with daily administrative matters, calendar management, meeting arrangements, and travel planning.
• Provide driving support to the General Manager when required, ensuring journeys are safe, punctual, and kept strictly confidential.
• Coordinate communication and liaison across internal departments, external partners, and government agencies.

Requirements

• Strong communication skills in both English and Chinese, with the ability to liaise with Chinese-speaking counterparts and provide interpretation and translation support when required.
• Willing to learn and able to adapt, including picking up industry-related terminology (mining, construction, engineering, etc.).
• Holder of a valid Singapore Class 3 driving licence with a good driving record.
• Good time-management and trip-planning skills.
• Able to work in a fast-paced and physically demanding environment, including at construction and mining project sites.
• A strong sense of responsibility, professional integrity, and strict confidentiality.
• Able to accommodate flexible or irregular working hours when required.
• Willing to travel locally and overseas, including to construction and mining project sites.

总经理助理

职位描述与任职要求

职位描述

• 为总经理提供中英文双语支持，包括现场口译及商务文件笔译。
• 协助处理日常行政事务、日程管理、会议安排及差旅规划。
• 在需要时为总经理提供驾驶支持，确保行程安全、准时并严格保密。
• 协调公司内部部门、外部合作伙伴及政府单位的沟通与对接。

任职要求

• 具备良好的中英文沟通能力，并能在需要时与中文使用者对接及提供口译与笔译支持。
• 愿意学习并具备适应能力，包括掌握行业相关术语（矿业、建筑、工程等）。
• 持有新加坡 3 号驾照（Class 3），驾驶记录良好。
• 具备良好的时间管理和行程规划能力。
• 能适应快节奏及具有一定体力要求的工作环境，包括建筑和矿业项目现场。
• 具备责任心、职业操守及严格的保密意识。
• 能在需要时配合灵活或不定时工作时间。
• 愿意配合国内外出差，包括前往建筑及矿业项目现场。

JOB DESCRIPTION

1. Full P&L Ownership

Own and manage the full Profit & Loss for the FoodService channel.

Monitor revenue, COGS, logistics costs, trade spend,and profitability.

Optimize pricing to balance competitiveness and marginobjectives.

2. Distributor Management

Monitor distributor performance on a monthly basis(sell-out volumes, distribution points, account gains/losses, stock levels).

Conduct regular business reviews (monthly/quarterly)to track KPIs and identify growth opportunities.

Define clear annual KPIs (volume targets, pricingstrategy, coverage objectives).

Develop distributor capabilities through training(product knowledge, sales tools, dairy applications).

3. Key Account Management

Manage and grow strategic accounts (QSR, internationalhotel chains, premium restaurants, coffee chains, bakeries).

Build joint business plans to drive volume growth andcategory penetration.

Lead negotiations on pricing, promotions (LTOs), menulistings, and contracts.

Identify and develop new dairy applicationopportunities (cheese, cream, butter, milk-based solutions).

4. Customer Relationship Management

Conduct regular customer visits to strengthenrelationships and identify opportunities.

Engage chefs, F&B managers, and procurementthrough consultative selling.

Provide product training and technical support (e.g.,cheese applications, cream performance).

Participate in industry events, networking sessions,and trade fairs.

Ensure high responsiveness and customer satisfaction.

5. Forecasting & Order Management

Develop accurate demand forecasts based on trends,seasonality, and market insights.

Collaborate closely with supply chain to ensureproduct availability and avoid stock-outs/overstock.

Track customer ordering patterns and proactivelyadjust forecasts.

6. Reporting & Performance Tracking

Prepare and present weekly, monthly, and quarterlysales reports.

Analyze performance vs. budget, prior year, andtargets.

Deliver actionable insights and recommendations tomanagement.

Maintain CRM accuracy (pipeline, customers,opportunities).

Track distributor performance, promotions, and ROI.

7. Market & Competitor Analysis

Monitor local dairy market trends (pricing,consumption, innovation).

Conduct competitive benchmarking (product range,pricing, positioning, promotions).

Identify gaps and opportunities for differentiation.

Stay updated on regulatory changes, import conditions,and food trends in Singapore.

Gather customer insights to anticipate marketevolution.

8. Marketing Strategy

Develop and execute channel-specific marketing plansaligned with regional/global strategy.

Launch new products, based on market data and usersinsights

Collaborate with marketing teams on branding andactivation.

Drive trade marketing initiatives (chef demos,sampling, trade shows such as FHA Singapore).

Adapt value propositions by segment (fine dining,bakery, café chains, QSR).

PROFILE

Experience

At least 5 years of experience in Food Service(F&B / dairy preferred).

Strong knowledge of the Singapore market.

Skills & Competencies

Strong expertise in Food Service distributionnetworks.

Proven experience managing distributors and executingstrategic plans.

Direct Key Account management experience.

Solid understanding of supply chain and logistics.

Experience managing commercial and marketing budgets.

Ability to build compelling value propositions acrossthe value chain.

Strong analytical and negotiation skills.

Languages

English: mandatory

French: a strong plus

Personality

Autonomous, proactive, and solution-oriented

Organized, with strong planning and prioritizationskills

Analytical, with the ability to interpret data andtranslate insights into actions

Strong team player with good communication skills

Social, with strong networking ability

Passionate about food and the F&B industry

Remuneration

SGD 7,000 – 10,000 per month (depending on experience)

Job Description:

• Liaise with Director & Project Team to resolve any contractual disputes arising in the projects. Investigate and resolve or refer as appropriate disputes/complaints in accordance with contractual requirements in a timely manner
• Liaise with clients, sub-contractors, and suppliers on project requirements.
• Oversee overall planning and execution to ensure optimization of resources and manpower
• Initiate, co-ordinate and oversee the interactions with the various involved disciplines/personnel to support the project
• Provide support in administering the main contract.
• Responsible for full QS work including valuation, submission of variation works, budgeting, controlling of cash flow and cost, processing of claims, contract payments, and settlement of final accounts, working with procurement team on the administration of projects.
• Assist to prepare tender and contract documents including bills of quantities.
• Prepare and analyze costings for tenders.
• Provide advice on contractual claims and procurement strategy.
• Analyze outcomes and write detailed progress reports.
• Value completed work and make progress claims.
• Track of any variations for ongoing projects that may affect costs.
• Undertake cost analysis for repair and maintenance project work.
• Prepare and submit catalogues and sample boards.
• Other ad-hoc duties as assigned by the HOD’s.

Job Requirement

Qualifications & Experience:

• Degree / Diploma in Quantity Surveying / Building or equivalent from a recognized University.
• Minimum 5 years of related working experience in residential and industrial projects.
• Good working knowledge in Mechanical and Electrical.
• Good knowledge of Singapore health and safety rules and regulations.
• Ability to use software tools for costing and budgeting.
• Organizational skill with attention to detail, adaptable and flexible.
• Good communication and facilitation skills.
• Ability to work well in a team as well as independently and demonstrate initiative and commitment.

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)

· Whiskey Library & Jazz Club (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

• Processing guest check-ins and room assignments following hotel’s rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
• To provide assistance when required for luggage’s, safety box, additional guest room keys, transportation etc.
• Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
• Answer enquiries about hotel services, in house events, directions, attractions etc
• Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
• Perform night audits during midnight shift and prepare necessary reports
• Handle any loyalty membership “Bonvoy” related enquiries, including adequate management of “Preferred”, “Gold” and “Platinum” members
• To always be on time and at work when scheduled, in proper grooming and uniform
• To always remain professional with positive attitude and actions when communicating with guest and associates
• Managing the Front Office Team with Front Office Manager inclusive of rostering/appraisals/discplinary action.
• Any other duties / task as requested by management

Other Requirements

• Candidate must possess at least Professional Certificate/NITEC in any field
• Required language(s): English, preferable one other spoken language
• At least 2 year(s) of working experience in a related field
• Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate
• Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent

Job Description & Requirements: Knowledge in: M&E Field ; PLUMBING AND SANITARY WORKS ; FIRE PROTECTION !

Construction Project Manager is responsible for managing construction projects, ensuring they are completed on time, within budget, and to the required quality standards. This involves planning, coordinating, and supervising fire protection works activities, as well as communicating with stakeholders, including clients, architects, engineers, and contractors.

Job Responsibilities

1. Project Planning: Develop and implement project plans, including setting goals, objectives, and timelines.

2. Budgeting and Cost Management: Establish and manage project budgets, ensuring costs are controlled and expenses are minimized.

3. Site Management: Oversee construction activities on site, ensuring compliance with safety regulations, building codes, and quality standards.

4. Contractor Management: Manage contractors and subcontractors, including selecting, evaluating, and monitoring their performance.

5. Communication: Coordinate and communicate with stakeholders, including clients, architects, engineers, and contractors.

6. Risk Management: Identify and mitigate potential risks, including safety hazards, delays, and cost overruns.

7. Quality Control: Ensure that construction work meets quality standards, and that defects are identified and rectified.

8. Schedule Management: Develop and manage project schedules, ensuring that milestones are met and deadlines are achieved.

9. Safety Management: Ensure that construction sites are safe, and that safety regulations are complied with.

10. Reporting: Prepare and submit project reports, including progress reports, cost reports, and quality reports.

Required Skills and Qualifications

1. Candidate must possess at least a Diploma.

2. Min 5 years similar capacity experience in Industry (M&E ; P&S ; FP Industries).

3. Knowledge of AutoCAD.

Job Summary

The TCM Physician Branch Manager is responsible for delivering professional Traditional Chinese Medicine consultations and treatments while overseeing the overall branch operations, team management, and business performance. This role requires a strong balance of clinical expertise, leadership capability, and sales-driven mindset to ensure high-quality patient outcomes and sustainable clinic growth.

Key Responsibilities
1. Clinical Practice (TCM Physician Role)

• Conduct detailed TCM consultations, diagnosis, and treatment planning (e.g., acupuncture, herbal prescriptions, tuina, cupping where applicable)
• Ensure safe, effective, and patient-centered treatment in line with TCM principles and clinic standards
• Maintain accurate and complete patient records
• Provide health education and follow-up care to improve patient recovery and retention

2. Branch Operations Management

• Oversee daily clinic operations to ensure efficiency and smooth patient flow
• Ensure compliance with clinic SOPs, hygiene standards, and regulatory requirements
• Manage clinic resources, inventory (herbs, supplies), and cost control
• Ensure high standards of customer service and patient experience

3. Team Leadership & Development

• Lead, supervise, and mentor clinic staff (front desk, therapists)
• Conduct performance reviews, coaching, and on-the-job training
• Build a strong, disciplined, and service-oriented team culture
• Manage staff scheduling and manpower planning

4. Sales & Business Growth

• Drive branch revenue and achieve monthly sales targets
• Promote clinic services, packages, and treatment plans effectively
• Improve patient conversion, retention, and repeat visit rates
• Identify business growth opportunities and implement sales strategies
• Collaborate with marketing team on campaigns and promotional activities

5. Reporting & Strategy

• Monitor and report branch performance (sales, operations, staffing, patient volume)
• Analyse business trends and propose improvement strategies
• Support management in expansion planning and operational improvements

Requirements

• Registered or qualified TCM Physician Traditional Chinese Medicine or equivalent certification
• Minimum 5 years of clinical experience as a TCM Physician
• Minimum 3 years of managerial or supervisory experience in clinic or healthcare setting
• Strong sales ability with proven track record in meeting or exceeding targets
• Good leadership, communication, and people management skills
• Strong clinical knowledge combined with business acumen
• Ability to work in a fast-paced, performance-driven environment

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Assistant Manager – JAAN by Kirk Westaway

Key Responsibilities

Deliver Exceptional Michelin-Star Guest Experiences

• Lead the dining room team in delivering personalized, intuitive and memorable guest experiences aligned with Michelin-star and luxury hospitality standards.
• Drive service excellence through attention to detail, anticipation of guest needs and effective service recovery.
• Maintain compliance with LQA standards, Accor luxury service culture and restaurant service rituals.
• Build strong relationships with returning guests, VIPs and loyalty members.

Oversee Fine Dining Operations

• Manage daily restaurant operations, reservations, service flow, staffing deployment and outlet readiness.
• Collaborate closely with the Culinary and Sommelier teams to ensure seamless execution of the guest journey.
• Uphold the highest standards of presentation, cleanliness, food safety and operational excellence.
• Conduct daily briefings, coaching sessions and ongoing service training.

Drive Business Performance

• Monitor labour productivity, operating costs and revenue performance to achieve financial targets.
• Support menu engineering, upselling initiatives and guest engagement strategies to maximize profitability.
• Analyse guest feedback and operational metrics to identify opportunities for continuous improvement.

Lead, Develop & Inspire the Team

• Coach, mentor and develop service professionals to deliver consistent world-class hospitality.
• Foster a culture of accountability, teamwork and continuous learning.
• Support recruitment, talent development and succession planning within the outlet.

Collaborate as a Hotel Leadership Partner

• Work closely with internal departments to ensure seamless operations and exceptional guest experiences.
• Champion workplace safety, compliance and luxury service standards.
• Act as a role model and ambassador for JAAN, Fairmont Singapore and Swissôtel The Stamford.

Qualifications

• Diploma or Degree in Hospitality Management or a related field.
• Minimum 2 years of leadership experience in a fine dining, luxury restaurant, or upscale hotel environment.
• Experience within a Michelin-starred, award-winning, or luxury hospitality setting is highly preferred.
• Passion for delivering exceptional guest experiences and luxury service standards.
• Strong leadership, coaching and team development capabilities.
• Excellent communication and interpersonal skills with the ability to engage guests and colleagues at all levels.
• Highly organized, detail-oriented and able to thrive in a fast-paced environment.
• Strong problem-solving, decision-making and conflict resolution skills.
• Commercially aware with an understanding of operational and financial performance.
• Proficient in Microsoft Office applications.
• Self-motivated, adaptable and committed to continuous learning and professional growth.

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

About Us

Shugar Prestige is a premium beauty and nail salon located in the heart of Orchard Road. We are dedicated to delivering exceptional customer service, professional beauty treatments, and a luxurious experience for our clients.

Job Overview

We are seeking a proactive and customer-oriented Assistant Branch Manager to support daily operations, ensure service quality, and lead our team to achieve business targets. The ideal candidate will have a passion for the beauty and nail industry, strong people management skills, and the ability to create a welcoming environment for both customers and staff.

Key Responsibilities

Assist the Branch Manager in overseeing daily salon operations

Supervise and motivate staff to achieve service and sales goals

Manage appointment schedules and ensure smooth workflow

Handle customer feedback and resolve service issues promptly

Monitor inventory levels and coordinate product orders

Maintain cleanliness, hygiene, and service standards in line with company policies

Assist in staff training and performance evaluations

Support marketing and promotional activities to drive customer engagement

Requirements

Minimum 2 years of experience in beauty, nail, or retail management

Strong leadership and team management skills

Excellent customer service and communication abilities

Ability to work retail hours, weekends, and public holidays

Good organisational skills and attention to detail

Proficiency in Microsoft Office and basic POS systems

Experience in beauty/nail services is an advantage

What We Offer

Competitive salary with performance incentives

Staff discounts on beauty and nail services

Career growth opportunities within a premium salon brand

Supportive and dynamic work environment

Whatsapp: +65 9858 0286

Job Description:

• Oversees daily manufacturing, production, and service activities to ensure compliance with API specification and safety standards.
• Manage staff, optimize processes, handle logistics, and control budgets to meet customer requirements and improve efficiency.
• Monitor daily operations, manage inventory, and optimize workflows to reduce costs.
• Ensure strict adherence to safety regulations and lead emergency responses.
• Supervise, train, and develop technical teams and staff.
• Liaise with clients and vendors to fulfill requirements and manage supply chain.

Requirements:

• Min Degree in Mechanical/ Manufacturing/ Industrial/ Precision Engineering, or equivalent.
• Minimum 5 years of experience in Oil and Gas Machining
• Knowledge of API standards and manufacturing processes

To submit your application, please apply online apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd.
EA License No: 17C8900

The Assistant Operation Manager will assist the Operations Manager in coordinating and managing the operation of the Coffeeshop.

Key Responsibilities

• Maintain smooth daily operations of the Coffeeshop
• Source for potential qualified tenants to fill any vacant food stalls
• Take immediate and appropriate collection/legal actions for recovery of debt (e.g. Stall rental etc.) and minimise credit losses
• Able to handle daily sales settlement
• To do stock take and order stocks based on healthy inventory level
• Source for suppliers with competitive pricing
• Keep up to date with market prices for all materials and ingredients
• Make sure safety and hygiene guidelines are being followed
• Supervise, lead & motivate the team
• Ensure fairness in scheduling work duty roster and off days for operation employees
• To Interview, assess and assist in hiring employee based on outlet manpower requirements
• Receive, review and act upon feedback and complaints received from customers
• Responsible for ensuring consistent quality of service
• Adept at handling a wide variety of customer and customer requests
• Able to perform ad hoc duties when required

Key Requirements

• Candidate must possess at least a Diploma from any field of studies
• Minimum of 2 years of working experience in Coffeeshop or Food court management role
• Able to work flexible schedule including shift work, weekends, public holidays and to perform additional ad hoc duties and tasks in case of any acute shortage of employees
• Prepared to work in a non-air-conditioned setting
• Possess strong communication and effective negotiation skills
• Fantastic team player
• Good knowledge of Microsoft office programme, especially in Word and Excel

*Only Suitable candidates will be shortlisted and notified.

Key Responsibilities

·       Serve as the primary liaison with suppliers, managing relationships, establishing business frameworks, driving performance improvements, and conducting overall business reviews

·       Monitor industry trends and supplier risk profiles to develop long-term supplier engagement strategies

·       Identify and source new business partners to meet the evolving needs of the organization

·       Develop strategies to continuously maximize cost savings for the organization while ensuring high quality and timely delivery

·       Understand the company’s long-term requirements and engage in strategic planning and collaboration with internal stakeholders to achieve key performance indicators

·       Lead cost structure analysis and negotiate with Suppliers to achieve the most desirable outcome for the company  

·       Lead the implementation of initiatives with relevant stakeholders to secure Total Cost of Ownership (TCO) reductions

·       Organize and lead Business Reviews and Category Review Meetings.

·       Supporting innovation and digitalization plans within the procurement space to enhance operational efficiency and performance

Requirements

·      Bachelor’s degree in Engineering, Supply Chain, Business Administration or related field

·      Minimum 10 years of experience in strategic sourcing, procurement or supply chain management

·      Prior experience in semiconductor, OSAT, electronics manufacturing or high-tech industries is highly preferred

·      Experience managing direct materials (e.g., substrates, lead frames) or capital equipment is an advantage

·      Proven track record in strategic sourcing, category management, supplier negotiation and contract management

·      Experience working with global suppliers and cross-regional teams

·      Excellent negotiation, communication and stakeholder influencing skills

·       Strong analytical skills with experience in cost modelling and pricing analysis

   

Job Description:

• Prepare and analyze cost comparison
• Obtaining quotations, liaising and negotiate with sub-contractors and suppliers
• Responsible for measuring quantities and taking off
• Prepare Variation Orders, claims, final accounts, settlement and sub-contractor payments
• All other contracts management related job

Job Requirements:

• Degree / Diploma in Building or its equivalent
• Min 5 years and above experience as deputy contracts in main-con companies
• Proven ability in contract negotiation, contract administration & variation orders
• Able to work independently, be meticulous, analytical with excellent problem-solving skills, proactive, a good team player & able to meet tight deadlines

Job Highlight:

• Hospital, Public setting
• Monday - Friday, 830AM - 6PM
• AWS & VB up to 4 months
• West/Central Region

Key Responsibilities

• Ability to interpret contracts, enforce terms, monitor KPIs, and ensure vendor compliance with policies and standards.
• Preferably with experience in healthcare, hospitality, or horticulture environments, with understanding of operational and compliance requirements in these settings.
• Experience managing daily operations, resolving issues with vendors, and ensuring smooth service delivery in a fast-paced environment.
• Strong capability in validating reports, auditing KPIs, tracking performance data, and ensuring accuracy in documentation and compliance checks.
• Strong communication and collaboration skills with stakeholders and vendors, coupled with leadership ability, initiative, and interest in supporting operations through innovative and sustainable practices.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON or email the updated resume to martin@mci.com.sg

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

https://www.mci.com.sg/wp-content/uploads/2025/09/MCI-Job-Applicant-Data-Protection-Notice.pdf

Toh Cheng Jie (Martin)

Registration Number: R23117397

EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

This role is a senior group-level hospitality leadership position responsible for the overall success of all restaurants, bars, and hospitality businesses within PleasureCraft Group. The General Manager reports directly to the Founder & Managing Director and oversees outlet leaders across the group.

Core Mission

The General Manager must ensure every business delivers:

1. Excellent guest satisfaction
2. Sustainable revenue growth
3. Strong profitability and financial discipline

Main Responsibilities

1. Multi-Outlet Operations

• Oversee daily operations of all restaurants, bars, and hospitality concepts.
• Maintain service, cleanliness, safety, compliance, and operating standards.
• Conduct regular site visits and management reviews.
• Resolve operational issues and ensure SOPs are followed.
• Coordinate departments including operations, kitchen, bar, finance, HR, and marketing.

2. Financial Performance

• Own revenue, profit, and EBITDA targets.
• Review P&L statements and budgets.
• Monitor food cost, beverage cost, payroll, and operating expenses.
• Improve profitability through pricing, menu engineering, labour planning, and cost control.
• Work with finance on forecasts and capital expenditure planning.

3. Sales & Revenue Growth

• Set outlet revenue targets.
• Develop strategies for events, private dining, corporate bookings, partnerships, and promotions.
• Analyze sales trends and underperforming periods.
• Improve guest retention and repeat visitation.

4. Guest Experience

• Ensure each concept delivers its intended guest experience.
• Monitor reviews, complaints, and customer feedback.
• Lead service recovery and complaint resolution.
• Implement systems to recognize and retain repeat guests.

5. Leadership & Team Development

• Directly manage outlet GMs and Restaurant Managers.
• Conduct performance reviews and coaching.
• Develop leadership capabilities and succession plans.
• Hold managers accountable for results.

6. Training & Service Standards

• Establish onboarding and training programs.
• Ensure staff have strong service, menu, POS, and guest-recovery knowledge.
• Maintain standards in grooming, professionalism, and customer service.

7. HR & Recruitment

• Support hiring, retention, workforce planning, and performance management.
• Monitor turnover and employee engagement.
• Work closely with HR on disciplinary and development matters.

8. New Restaurant Openings

• Lead pre-opening planning and execution.
• Coordinate with designers, contractors, suppliers, chefs, and consultants.
• Oversee recruitment, training, procurement, licensing, and launch readiness.

9. Systems & Technology

Responsible for selecting and managing:

• POS systems
• Reservation systems
• Inventory systems
• Procurement systems
• CRM platforms
• Payment gateways
• Workforce management software
• Reporting tools

10. Procurement & Supplier Management

• Negotiate supplier agreements.
• Control purchasing processes.
• Improve group buying power while maintaining quality.

11. Menu & Culinary Collaboration

• Work with chefs on menu design, pricing, profitability, and execution.
• Review menu performance and guest appeal.
• Support menu launches and staff training.

12. Design, Events & Marketing

• Review restaurant layouts and operating equipment.
• Oversee events and collaborations.
• Ensure marketing campaigns are operationally achievable and commercially effective.

13. Reporting

• Provide weekly and monthly performance reports.
• Present risks, opportunities, corrective actions, and recommendations to ownership.

Key Performance Indicators (KPIs)

Success will be measured by:

• Revenue growth
• Profitability and EBITDA
• Food & beverage cost control
• Labour productivity
• Guest satisfaction scores
• Repeat customer rates
• Employee retention
• Training completion
• New outlet performance
• Compliance with operating standards

Candidate Requirements

Education

• Bachelor's degree (or higher) in Hospitality, Hotel, Restaurant Management, or related field.
• Strong business and financial education preferred.
• MBA or postgraduate qualifications are advantageous.

Experience

Minimum:

• 5+ years in a multi-outlet restaurant group.
• Senior operational leadership experience.
• P&L responsibility.
• Experience opening new venues.
• Experience managing restaurant managers and outlet leaders.
• Experience with POS, reservations, inventory, procurement, and reporting systems.

Preferred:

• Hotel F&B background.
• Luxury/lifestyle hospitality.
• Experience in competitive markets such as Singapore, Hong Kong, or Bangkok.

Ideal Candidate Profile

The successful candidate is:

• Commercially driven
• Financially literate
• Hands-on and operationally focused
• Strong leader and coach
• Calm under pressure
• Detail-oriented
• Guest-centric
• Able to balance hospitality excellence with profitability
• Passionate about building successful hospitality brands

In One Sentence

This is essentially a Group Director of Operations / Group General Manager role responsible for all operational, financial, commercial, people, and guest-experience performance across a portfolio of restaurants and hospitality businesses, with full accountability for growth, profitability, and standards.

Job Summary

Lead and coach employees to achieve daily, weekly, and monthly objectives while managing workflow, enforcing safety standards, and driving shop KPIs. You will identify efficiency issues and implement improvements to ensure operational excellence.

Responsibilities

• Set clear daily, weekly, and monthly objectives and communicate them effectively to employees
• Organize workflow by assigning tasks and preparing detailed schedules to optimize productivity
• Oversee employee performance and provide coaching to enhance skills and work quality
• Identify operational inefficiencies and recommend actionable improvements to increase effectiveness
• Enforce strict adherence to safety guidelines and company standards to maintain a safe work environment
• Manage and drive shop Key Performance Indicators (KPIs) to meet business goals
• Work extended hours and stand for prolonged periods as required
• Work on weekends and public holidays as part of operational needs

Required competencies and certifications

• Proven experience as a Supervisor or in a similar leadership role

Preferred competencies and qualifications

• Strong organizational and leadership abilities
• Effective communication and interpersonal skills
• Self-motivated with a results-driven approach
• Problem-solving skills