Total 4,776 process improvement manager job vacancies in Others category in Singapore

The Opportunity:

As an Indirect Tax Manager, you will have the unique opportunity to work in Bangkok for Agoda Services Co. Ltd. You will be part of a broader tax advisory team that is rapidly growing in light of the changing tax landscape for digital services. While being part of the broader Tax and Finance team (more than 300 professionals) you will also work closely with the Product, Commercial and Legal teams.  

The aim of this position is to manage global tax advisory matters related to VAT, sales tax, GST and other indirect taxes for Agoda, including the compliance with tax regulations across the globe, with special focus on relationship and transactions with Strategic Partners in a fast‑evolving business environment. You will have end-to-end responsibility for your own projects from scoping the challenge (incl. budgeting) to the overall solution (execution and implementation), including stakeholder management and relationships with our tax advisors. While this role remains very hands-on, you will also be expected to contribute to the long-term vision of the tax team and to share your tax technical expertise with the broader team to support their growth.  

This role involves interaction with our Senior Leadership Team, US parent company, sister brands, international offices, business managers, functional teams, IT and other finance and legal colleagues. Due to rapid growth of the organization, the tasks and duties of this role may evolve over time.  You are expected to proactively identify new areas where tax support is needed, take initiative in shaping solutions, and take on additional challenges and responsibilities as they arise.  

You will operate in a highly dynamic, project‑driven environment where business models, products and partnerships evolve rapidly, requiring strong initiative, proactive problem‑solving and being comfortable with ambiguity.

Key Roles and Responsibilities 

• Assessment of indirect tax position and interpretation of our business models 
• Analyze indirect tax implications and define requirements for existing and new programs/products and partnerships proactively identify risks and opportunities, make relevant key decisions and drive the practical implementation of these requirements in internal systems
• Research and keep abreast of global indirect tax developments, evaluate and decide on necessary business and process changes, develop and execute plans accordingly to ensure compliance with new tax rules and regulations
• Work on contracts and evaluate/work on them from an Indirect Tax Advisory perspective. 
• Manage and oversee indirect tax projects and develop strategic and operational implementation work plans to ensure new service or country launches are tax compliant and timely.
• Manage, influence, and challenge cross-functional stakeholders (Commercial, Product, Legal, Finance, IT, etc.) to ensure tax compliant and scalable solutions, assertively representing tax requirements while balancing business objectives.
• Solid understanding of how indirect taxes affect in-house financial applications and systems,
• Oversee and support team members working on reconciliation of revenue, purchase, output VAT/GST and input VAT/GST with financials
• Coordinate with external advisors on various indirect tax issues, e.g. obtain tax advice as necessary and support team members with accurate and timely indirect tax reporting and tax payments. Responsible for indirect tax awareness and appreciation within the Agoda group.
• Contribute to the long-term vision of the tax team

Required Qualifications: 

• Bachelors or Master’s degree in Tax Economics/Law, Accounting, Finance or any business/similar related field. Graduate degree in taxation is an additional asset
• Minimum 8 years of indirect tax experience in a Big 4 / Top law firm / major in-house experience is a plus
• Solid technical knowledge of indirect taxes (VAT/GST) in a global environment is a must. Previous experience in APAC, EMEA or US regions is a plus  
• Detail-oriented individual who independently and proactively lead medium/high complexity projects with global impact (cross-functional) drive them through problem definition, design, execution, analysis, recommendation and implementation
• Project management expertise and organizational skills are a strong plus.
• Strong English) verbal and written communications skills, with the ability to effectively communicate complicated tax technical issues to senior leadership
• Experience with indirect tax setup in systems, including ERP systems (Oracle) is an asset
• E-commerce or travel industry experience is a plus

Preferred Qualifications: 

• Self-motivated, proactive and results-oriented working with identifying, defining and scoping challenges and opportunities, taking full ownership of tasks and responsibilities
• Exceptional interpersonal skills with the ability to interact with all levels of cross-functional teams
• Ability to clearly express ideas and adapt communication style to different stakeholders (e.g., senior leadership, commercial teams, product and engineering), while being confident and assertive in presenting tax positions
• Having a good grasp of detail whilst understanding the “bigger picture”
• Demonstrated can-do mindset, with the ability to take ownership in ambiguous situations, have sound judgment with incomplete information, and move projects forward
• Energetic and driven personality
• Comfortable working in a fast paced and dynamic environment, managing shifting priorities and evolving projects/business and adapting well to change

• Build and maintain long-term relationships with clients
• Understand clients' financial goals and objectives
• Provide suitable financial planning and wealth management solutions
• Conduct client reviews and consultations
• Develop and manage a portfolio of clients
• Identify opportunities to grow and expand client relationships
• Stay informed about industry developments and market trends
• Participate in business development and networking activities

Open to fresh grads or mid-career switch. Flexible work hours, full-time only, 4-12k base pay with uncapped remuneration.

Key Responsibilities:

• Manage daily construction site operations and activities
• Supervise workers, engineers, and subcontractors on site
• Ensure projects are delivered on schedule, within budget, and meet quality standards
• Enforce Workplace Safety and Health (WSH) regulations and site safety compliance
• Coordinate with clients, consultants, and relevant authorities
• Conduct site meetings and prepare progress reports

Requirements:

• Bachelor’s Degree in Civil Engineering, Construction Management, or related field
• Strong knowledge of façade / building envelope systems (e.g. curtain wall, cladding, glazing, waterproofing)
• Experience in engineering coordination and site supervision
• Familiar with Singapore regulatory and approval processes (BCA requirements)
• Strong understanding of WSH safety standards and site control
• Good project coordination, communication, and leadership skills

We are looking for an experienced and motivated Hair Salon Manager to oversee the daily operations of our salon. The Salon Manager will be responsible for managing staff, ensuring excellent customer service, driving sales, maintaining operational efficiency, and creating a positive and professional salon environment.

Key Responsibilities

• Manage and supervise the day-to-day operations of the salon.
• Lead, coach, and motivate hairstylists and support staff to achieve performance targets.
• Schedule staff shifts, monitor attendance, and manage manpower requirements.
• Ensure high standards of customer service and client satisfaction.
• Handle customer inquiries, feedback, and complaints professionally and effectively.
• Monitor salon sales performance and implement strategies to increase revenue.
• Promote salon services, packages, and retail products to maximize sales opportunities.
• Manage inventory levels, order supplies, and coordinate with vendors.
• Ensure compliance with health, safety, and hygiene regulations.
• Maintain salon cleanliness, appearance, and operational standards.
• Prepare sales reports, staff performance reports, and operational records.
• Assist in recruitment, onboarding, and training of salon employees.
• Stay informed about industry trends, new products, and salon best practices.

Requirements

• Proven experience as a Salon Manager, Assistant Salon Manager, or in a supervisory role within the beauty or hair industry.
• Strong leadership and team management skills.
• Excellent customer service and interpersonal skills.
• Good sales, marketing, and business development abilities.
• Strong organizational and problem-solving skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficient in salon booking systems, POS systems, and basic computer applications.
• Knowledge of salon operations, hair care services, and retail products.
• Ability to work flexible hours, including weekends and public holidays when required.
• Professional appearance and positive attitude.

Responsibilities

• Support the Executive housekeeper to ensure guest rooms and public area are checked and maintained
• Supervise and train Housekeeping Team Leader on housekeeping tasks, schedules and routines
• Monitor and control inventories for department operating equipment and linen to Ensure par stock are maintained and costs are controlled
• Assist in ensuring a continual effective pest control system in place to rid the hotel of all vermin. Continually monitor and address any pest situation in the hotel immediately
• Assist in maintaining and ensuring the protection of all hotel assets inclusive guest supplies, stores, linen and uniform control and other hotel assets
• Assist in overseeing all maintenance of plants, gardening and landscaping operations of the hotel, including floral arrangement
• Set proper par level for cleaning and guest supplies. Maintain proper stock level and enforce proper control on stock movement
• Carry out a regular inspection to work areas performed by housekeeping associates. Inspect VIP arrival/in-house rooms and ensure all are in order before arrival. Offer action plan to achieve service excellent
• Ensure all operating equipment is in top condition and follow up on any breakdown/repairs to be fixed promptly
• Undertake any other responsibilities/tasks/shifts as instructed by the management or the Executive Housekeeper

Requirements

• At least 2 years of experience in a similar role; preferably from a 5 star Hotel
• Minimum Diploma in Hospitality Management
• Customer centric
• High level of flexibility and adaptability
• Must be able to work rotating day shifts including Public Holidays and weekends
• Able to work under pressure and in fast paced environment

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

General Manager Job Description Template

We are looking for a self-motivated and results-driven general manager to direct and manage our organization's business activities and to develop and implement effective business strategies and programs. The successful candidate for this role should possess excellent communication skills, superior knowledge of business functions, exceptional budgeting, and finance skills, and strong leadership qualities.

General Manager Responsibilities

• Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals

• Recruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market share

• Develop strategic plan for optimized productivity

• Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes

• Adhere to company standards for excellence and quality

• Seek out opportunities for expansion and growth by developing new business relationships

• Provide guidance and feedback to help others strengthen specific knowledge/skill areas

• Maintain project timelines to ensure tasks are accomplished effectively

• Develop, implement, and maintain budgetary and resource allocation plans

• Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values

• Resolve internal staff conflicts efficiently and to the mutual benefit of all involved

General Manager Required skills and qualifications

• Degree in business management or any related field.

• Good knowledge of different business functions

• Proven success in a managerial role

• Strong decision-making ability

• Excellent communication, collaboration, and delegation skills

• Proven ability to develop and achieve financial plans

• Ability to motivate and lead employees, and hold them accountable

• Strong working knowledge of operational procedures

• Meticulous attention to detail.

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Job Description

• Provide leadership and direction to the facility management team across all company properties.
• Oversee the planning, development, and maintenance of factories, dormitories, and office buildings to achieve operational excellence.
• Lead construction, renovation, and upgrading projects, ensuring compliance with BCA, SCDF, NEA, and MOM regulations.
• Develop and manage facility budgets to ensure cost efficiency and long-term sustainability of company assets.
• Establish preventive maintenance frameworks and performance standards for contractors and service providers.
• Drive continuous improvement initiatives in energy efficiency, sustainability, and safety compliance.
• Collaborate with internal departments, consultants, and regulatory authorities on property, construction, and compliance matters.
• Manage day-to-day facility operations, including the upkeep of factories, warehouses, and dormitories.
• Ensure dormitory operations comply with FEDA regulations and maintain a safe, clean, and conducive living environment for residents.
• Supervise renovation, repair, and upgrading works to maintain building standards and operational readiness.
• Manage space allocation, leasing arrangements, and maintain good relationships with tenants and vendors.
• Oversee waste management, bin allocation, and scrap disposal processes.
• Manage parking facilities, including EV charging stations, ensuring safety and availability.
• Support event setups and operational requirements within company facilities.
• Maintain and ensure proper functioning of CCTV and security systems across all sites.

Requirement

• 3 years of experience in managing industrial properties, warehouses, or dormitories.
• Degree or Diploma in Civil Engineering, Building, Facilities Management, or a related discipline.
• Class 3 Driving License
• Familiar with FEDA regulations and dormitory operational standards.
• Strong knowledge of facility maintenance, leasing, and cost management.
• Ability to liaise effectively with tenants, contractors, and regulatory authorities.
  • Experience in managing A&A (Addition & Alteration) works and liaising with government agencies.
• Hands-on experience in CCTV maintenance and monitoring is an advantage.
• Professional certifications such as IFM (Integrated Facilities Management), FSM (Fire Safety Manager), or PMP (Project Management Professional) will be an added advantage.
• Strong organizational, communication, and problem-solving skills.
• Able to manage multiple responsibilities in a fast-paced environment.

We value all applicants and thank you for your interest. However, please be advised that only shortlisted candidates will be contacted.

About the Role:

As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions.
• Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.
• Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Oversee programs ran by third party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services billed.
• Ensure support provided by the team is efficient and consistent.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You’ll Need:

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.

Position Summary

This role leading the Procurement Activities of Category – Cables in APAC

Objectives of the position:

To build a strong supply network in the region and to optimize the overall spend, reduce costs and mitigate supply risks for the cable category within their region, while also driving innovation and ensuring a reliable supply chain.

Key Responsibilities:

Strategic Planning and Analysis:

· Develop and implement regional category strategies:

This includes identifying opportunities for growth, developing product assortments, and setting procurement strategies.

· Conduct market research and competitive analysis:

Stay informed about industry trends, competitor activities, and emerging technologies.

· Develop and manage category budgets and forecasts:

Ensure the category is profitable and achieves its sales targets.

Vendor Management and Sourcing:

· Build and maintain strong relationships with suppliers: Negotiate favorable terms and conditions, ensuring a reliable supply chain.

· Evaluate and select suppliers: Ensure suppliers meet quality, cost, and delivery requirements.

· Collaborate with cross-functional teams: Work with marketing, sales, operations, and other departments to achieve business objectives.

· Stay up-to-date with industry standards and regulations: Ensure compliance with relevant guidelines and best practices.

· Manage and develop a team (if applicable): Motivate and coach team members to achieve their goals.

· Travel as needed for supplier visits, industry events, or customer meetings.

Skills & Qualification:

- Bachelor’s degree in Business, Supply Chain or related field and 15+ years of procurement experience in a corporate environment

- At least 5 years of direct leadership experience in global or multi-cultural environment.

- Ability to travel (air and ground throughout the region) for various meetings

- Similar experience or project management skills

- Intermediate Business Process Knowledge

- 2+ minimum years of procurement experience as a category manager or similar role

- Create comprehensive sourcing strategy for the region for spend categories in scope of responsibility, operating with a truly regional and strategic mindset and in close collaboration with the Regional and Global Category Leaders to ensure full alignment with regional and global strategies

- Have a clear understanding of how regional strategies affect their local market and the fit with global strategy

- Very good knowledge of Microsoft Office/Business Software required.

Working hours:

Mon to Fri 8.30am - 5.30pm

Join a growing advanced manufacturing group supporting aerospace, medical, energy, and industrial sectors. Lead regional costing and manufacturing finance initiatives to enhance costing methodology, improve cost visibility, and influence operational and financial performance across multiple sites.

Responsibilities

• Review and standardize costing practices across multiple manufacturing sites to build a consistent group-wide costing methodology
• Analyze manufacturing costs including material cost, labour hours, machine utilisation, overhead allocation, scrap, rework, and yield to improve cost visibility
• Conduct variance analysis, inventory valuation, margin analysis, and support cost reduction initiatives to enhance financial performance
• Collaborate with plant finance teams, operations, supply chain, engineering, and site leadership to align costing and financial processes
• Support ERP-related process improvements and system implementation or upgrades related to costing and manufacturing finance
• Translate operational issues into clear financial analysis and practical recommendations for senior stakeholders
• Manage regional responsibilities with approximately 30% travel to manufacturing sites across Asia and Europe

Preferred competencies and qualifications

• Prior experience in precision engineering, electronics manufacturing, semiconductor, aerospace, EMS, or advanced manufacturing
• Exposure to IFRS or equivalent accounting standards relevant to inventory, costing, and manufacturing finance
• Experience with ERP systems supporting costing or manufacturing finance workstreams
• Regional or multi-site manufacturing finance experience
• Strong communication skills to engage cross-functional teams including operations, supply chain, engineering, procurement, and finance

Other Information

• Interested applicants kindly use the apply button or send your application in MS Word format to daniel.goh@onyxrecruit.com.sg. (EA: 18C9213 / R1104468)

Job Overview: The Shop Sales Manager is responsible for overseeing the daily operations of the shop and ensuring efficient and effective sales performance. This role involves managing a team of sales associates, setting sales targets, and implementing strategies to achieve and exceed sales goals. The Shop Sales Manager is also responsible for maintaining a high level of customer satisfaction, managing inventory, and contributing to overall business growth.

Key Responsibilities:

1. Sales Performance Management:Develop and implement sales strategies to achieve or exceed sales targets.
   Monitor daily, weekly, and monthly sales performance of the shop.
   Analyze sales data to identify trends and opportunities for improvement.
   Provide coaching and guidance to the sales team to enhance their selling skills.
   
2. Team Management:Recruit, train, and onboard new sales associates.
   Set clear performance expectations and provide regular feedback to the team.
   Conduct performance evaluations and implement improvement plans where needed.
   Foster a positive and motivating work environment to boost team morale and productivity.
   
3. Customer Service:Ensure excellent customer service is provided to enhance customer satisfaction.
   Handle escalated customer issues or complaints in a professional and timely manner.
   Implement customer service standards and best practices for the team.
   
4. Inventory Management:Monitor inventory levels and coordinate with suppliers to ensure stock availability.
   Optimize inventory turnover and minimize stockouts and overstock situations.
   Conduct regular stock checks and manage inventory discrepancies.
   
5. Visual Merchandising:Oversee the shop's visual presentation and ensure it meets brand standards.
   Implement attractive and engaging displays to drive sales and customer interest.
   
6. Sales Reporting:Prepare and present regular sales reports to management, including key performance indicators (KPIs) and sales analytics.
   Provide insights and recommendations for business improvement based on the sales data.
   
7. Marketing and Promotions:Collaborate with marketing teams to plan and execute sales promotions and events.
   Utilize social media and other marketing channels to drive traffic and increase sales.
   
8. Compliance and Policies:Ensure compliance with company policies, procedures, and legal regulations.
   Maintain a safe and clean shop environment, following health and safety guidelines.

Job Summary

Lead the sales department at our Kovan aesthetic medical clinic outlet, driving monthly sales targets through effective leadership, customer engagement, and sales execution of advanced aesthetic treatments and technologies.

Responsibilities

• Lead and manage the sales department to achieve monthly company sales targets
• Independently drive sales initiatives and motivate the sales team to perform at high standards
• Apply strong leadership skills to guide and support team members in delivering excellent customer service
• Promote and sell aesthetic medical services including Botox, injectable treatments, and advanced laser technologies
• Provide customer support to ensure client satisfaction and retention
• Communicate persuasively and close sales effectively by engaging customers with a pleasant and outgoing personality

Preferred competencies and qualifications

• Demonstrate a strong passion for sales-related activities
• Exhibit leadership traits to inspire and manage a sales team
• Maintain an outgoing and pleasant personality to enhance customer interactions
• Possess strong communication skills and enjoy engaging with people
• Apply persuasive skills to close sales successfully

Other Information

Benefits

• Monthly sales and incentive commission
• Year-end bonus
• Annual leave
• Employee welfare benefits
• Dynamic and friendly work environment
• Fun, open, and learning culture

Interested parties please send your resume and expected salary with a recent photograph of yourself to WhatsApp 96322188

We are hiring business development manager to takeover a mix of existing accounts and new sales territory. To excel in this roleyou should be an active listener, have a compelling sales personality, and ahunger to chase and close new business from cold calls and inbound warm leads.

Responsibilities

• Contacting potential clients to establish rapport and arrange meetings.
• Planning and overseeing new marketing initiatives.
• Researching organizations and individuals to find new opportunities.
• Increasing the value of current customers while attracting new ones.
• Finding and developing new markets and improving sales.
• Attending conferences, meetings, and industry events.
• Developing quotes and proposals for clients.
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.

Qualifications:

• Experience in sales, marketing or related field.
• Strong communication skills and IT fluency.
• Ability to manage complex projects and multi-task.
• Excellent organizational skills.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
• Proficient in Word, Excel, Outlook, and PowerPoint.
• Comfortable using a computer for various tasks.

We are seeking an experienced ITSM Manager to lead the organisation’s IT Service Management function and oversee the ServiceNow platform as a strategic enterprise capability. This role is responsible for driving ITSM process maturity across incident, problem, change, request, knowledge, CMDB and service operations, while ensuring the ServiceNow platform is stable, well-governed and aligned with business needs. The role also leads audit, governance, risk and control activities within Technology & Operations, ensuring processes, documentation and evidence are maintained in an audit-ready state to support internal and regulatory requirements. As a people manager, the ITSM Manager will lead and develop a team, promote service excellence, and foster a strong culture of accountability, control and continuous improvement.

Key Responsibilities:

• Lead the end-to-end IT Service Management function, including the design, implementation and continuous improvement of ITSM processes, standards and operating procedures.
• Oversee the ServiceNow platform, including platform governance, roadmap planning, demand prioritisation, release oversight, configuration standards, data quality and user adoption.
• Drive process standardisation and operational discipline by embedding strong governance, risk and control practices across service management workflows.
• Manage audit, governance and control matters within Technology & Operations, including audit coordination, regulatory reviews, evidence management, issue tracking and remediation reporting.
• Maintain audit readiness by ensuring process documentation, control records, procedures and supporting evidence are accurate, current and readily available.
• Partner closely with risk, compliance, audit and business stakeholders to identify control gaps, implement remediation actions and strengthen governance practices.
• Lead ServiceNow enhancements and platform improvements in partnership with business and technology teams, ensuring solutions are fit for purpose and aligned with enterprise priorities.
• Monitor and report on service performance through KPIs, SLAs, trend analysis and management dashboards to support service improvement and decision-making.
• Lead key service management and governance initiatives to enhance process maturity, platform effectiveness and service quality.
• Manage and develop a team by setting clear objectives, coaching employees, building capability and fostering a high-performing and collaborative culture.
• Manage vendors and delivery partners, where applicable, to ensure service quality, performance and contractual compliance.

Qualifications and Experience:

• Degree in Information Technology, Computer Science, Engineering, Business IT or a related discipline.
• At least 8 to 12 years of relevant experience in IT Service Management, ServiceNow platform management, technology operations, governance, risk, controls or audit-related roles.
• Proven experience managing ITSM processes within a large enterprise environment, preferably in a regulated industry.
• Strong working knowledge of ServiceNow ITSM modules, including Incident, Problem, Change, Request, Knowledge and CMDB.
• Experience in audit, regulatory review, control testing, remediation tracking and governance reporting.
• Demonstrated people management experience, with a track record of leading and developing high-performing teams.
• Good understanding of ITIL practices, governance frameworks and technology control disciplines.
• Strong communication, stakeholder management and presentation skills, with the ability to engage effectively across technical and non-technical audiences.

Preferred Skills / Certifications:

• ITIL certification and/or relevant ServiceNow certifications.
• Experience in financial services, insurance, banking or other highly regulated environments.
• Familiarity with technology risk, operational resilience, compliance frameworks and control self-assessment practices.

Working location: North

Job Responsibilities:

• Report to the Senior Facilities Manager.
• Assist SFM and the client on the following:
• Oversee and manage the day-to-day operations of multiple facilities including office buildings, or other managed spaces within the assigned zone and ensure the efficient operation, maintenance, and safety of the facilities.
• Manage and mentor facility teams, including executives, supervisors, technical officers, technicians, and support staff, to ensure a cohesive and efficient workforce.
• Carry out internal inspection weekly. This shall form part of the Key Performance Indicators.
• Direct and co-ordinate all other matters including monitoring of progress, installation and testing of equipment, technical personnel training, logistic support, documentation preparation and operation start-up.
• Manage budgets for each facility in the zone, allocating resources effectively to meet maintenance and improvement needs.
• Assist in the execution of work order and follow up with the service reports when the works are completed and submit the service report to SFM for record.
• Coordinate with external service providers, contractors, and vendors to ensure service delivery meets quality standards and contractual obligations.
• Develop and implement preventive maintenance programs, identify repair needs, and ensure timely resolution of facility issues;
• Ensure compliance with health and safety regulations, implementing measures to mitigate risks and maintain a safe working environment.
• Implement eco-friendly and sustainable practices, working towards energy efficiency and waste reduction goals.
• Maintain accurate records, prepare reports, and communicate with senior management regarding the status of facilities and ongoing projects.
• Analyze facility performance metrics, identify areas for improvement, and develop action plans to enhance operational efficiency.
• Oversee facility improvement and renovation projects from conception to completion, collaborating with internal teams and external contractors.
• Ensure that all his technical team and direct contractor appointed by client or Contractor’s subcontractors follow QEHS ISO requirements and Statutory Requirements.
• Ensure campus is clean and free from pest.
• Attend monthly meetings on the FM Operations requirements of this Contract.
• Assist SFM and client to manage food court operators and ensure premises is well-maintained by operator and meets the requirements in contract not limiting to:
• Conduct monthly inspection with food court operator.
• Check and verify service reports submitted by operator as per contract requirements.
• Conduct spot checks on selling price and report to client on any non-compliance with approved pricelist.
• Assist SFM and Client to manage the apartment operator and ensure premises is well-maintained by operator and meets the requirements in contract not limiting to:
• Conduct monthly inspection with apartment operator.
• Conduct quarterly inspection with apartment operator and Client
• Check and verify service reports submitted by operator as per contract requirements.
• Arrange two-monthly apartment operations meeting with operator and Client.
• Undertake any other related duties stipulated by Client.

Requirements:

• Degree holder in Architecture or Engineering or Real Estate or Building/Facilities Management or equivalent with 7 years of relevant working experience; OR
• Diploma holder in Architecture or Engineering or Real Estate or Building/Facilities Management or equivalent with 10 years of relevant working experience.