ROLESUMMARY

The Helpdesk Support Engineer is responsible for providing first and second-level technical support to end users, ensuring timely resolution of IT incidents and service requests. The role focuses on maintaining high service availability, user satisfaction, and adherence to SLAs in enterprise and regulated environments.

KEYRESPONSIBILITIES

· Provide L1/L2 support for end-user issues related to hardware, software, and network systems.

· Log, track, and manage incidents and service requests through ITSM tools.

· Diagnose and resolve issues related to desktops, laptops, mobile devices, and peripherals.

· Support enterprise applications, email systems, collaboration tools, and user access issues.

· Escalate complex incidents to relevant teams and ensure timely closure.

· Perform user account management (creation, modification, access control, password resets).

· Install, configure, and maintain end-user systems and standard software.

· Support remote users using remote access and troubleshooting tools.

· Maintain SLA compliance and provide regular status updates to stakeholders.

· Document incidents, resolutions, and standard operating procedures (SOPs).

· Assist in system upgrades,patching, and rollout activities.

· Ensure adherence to IT security policies and endpoint compliance standards.

TECHNICALSKILLS & TOOLS

· Operating Systems: Windows, macOS (basic), Linux (basic)

· ITSM Tools: ServiceNow, Remedy, Jira Service Management

· End-User Support: MS Office, Microsoft 365, Outlook, Teams

· Identity & Access: Active Directory, Azure AD

· Networking (Basics): DNS,DHCP, VPN, LAN/Wi-Fi troubleshooting

· Remote Support Tools: AnyDesk, TeamViewer, Remote Desktop

· Hardware: Desktops, laptops, printers, mobile devices

SECURITY& COMPLIANCE

· Follow access control, password, and endpoint security policies.

· Ensure compliance with organizational security standards (e.g., ISO 27001).

· Identify and report security incidents or suspicious activities.

· Support endpoint patching and antivirus compliance.

QUALIFICATIONS& EXPERIENCE

·  Degree/Diploma in IT, Computer Science, or related field.

·  2–5 years of experience in IT helpdesk or end-user support.

·  Experience working in SLA-driven environments preferred.

·  Strong communication, troubleshooting, and customer service skills.

PREFERRED(GOOD TO HAVE)

· ITIL Foundation certification.

· Experience in government or regulated environments.

· Knowledge of endpoint management tools (Intune, SCCM).

· Exposure to basic scripting or automation.

ROLESUMMARY

The IT Infrastructure Engineer is responsible for designing, implementing, and maintaining enterprise IT infrastructure, ensuring high availability, performance, and security across on-premises and cloud environments. The role focuses on infrastructure operations, system reliability, and compliance within mission-critical and regulated environments.

KEYRESPONSIBILITIES

· Design, deploy, and maintain IT infrastructure including servers, storage, networks, and virtualization platforms.

· Manage and monitor infrastructure performance, availability, and capacity.

· Administer operating systems, servers, and enterprise systems across environments.

· Implement and support cloud and hybrid infrastructure solutions.

· Configure and maintain network components including LAN/WAN, VPNs, firewalls, and load balancers.

· Ensure high availability(HA), backup, and disaster recovery (DR) mechanisms are in place and tested.

· Perform system patching, upgrades, and lifecycle management.

· Troubleshoot infrastructure issues and provide L2/L3 support.

· Automate infrastructure provisioning and management using scripting and IaC tools.

· Collaborate with security, DevOps, and application teams for system integration.

· Maintain infrastructure documentation, diagrams, and standard procedures.

· Ensure adherence to SLAs, operational processes, and governance standards.

TECHNICALSKILLS & TOOLS

· Infrastructure: Servers, storage (SAN/NAS), virtualization (VMware, Hyper-V)

· Operating Systems: Windows Server, Linux/Unix

· Cloud: AWS, Azure, Google Cloud (IaaS/PaaS)

· Networking: TCP/IP, DNS,DHCP, VPN, firewalls, load balancers

·  Automation & DevOps: Terraform, Ansible, PowerShell, Bash

· Monitoring: Nagios, Zabbix, Prometheus, Grafana

· Containers (Basic): Docker, Kubernetes

SECURITY& COMPLIANCE

· Implement infrastructure security controls (hardening, patching, access control).

· Ensure compliance with ISO27001, NIST/CIS, and organizational policies.

· Monitor systems for vulnerabilities and support remediation activities.

· Participate in audits and ensure secure infrastructure operations.

QUALIFICATIONS& EXPERIENCE

· Degree/Diploma in Computer Science, IT, or related field.

· 4–8 years of experience in IT infrastructure or system engineering.

· Experience in enterprise or regulated environments preferred.

· Strong troubleshooting, analytical, and communication skills.

PREFERRED(GOOD TO HAVE)

· Certifications such as VMware (VCP), Microsoft, AWS, or Azure.

· Experience with hybrid cloud and infrastructure modernization.

· Exposure to Zero Trust architecture and network security practices.

· Experience in automation-driven infrastructure environments.

ROLESUMMARY

The Operations Support Engineer is responsible for ensuring the smooth day-to-day operation of IT systems and applications by monitoring, troubleshooting, and resolving incidents. The role focuses on maintaining system stability, availability, and performance while adhering to SLAs in enterprise and regulated environments.

KEYRESPONSIBILITIES

· Monitor applications, systems, and infrastructure to ensure availability and performance.

· Provide L2 support for incidents, service requests, and operational issues.

· Troubleshoot and resolve application, system, and integration-related issues.

· Perform incident management, root cause analysis (RCA), and problem resolution.

· Ensure timely escalation and coordination with relevant teams for critical issues.

· Execute routine operational tasks such as job scheduling, batch monitoring, and health checks.

· Support deployment activities, releases, and environment validations.

· Maintain system logs, reports, and operational dashboards.

· Ensure adherence to SLAs, incident response timelines, and change management processes.

· Automate repetitive operational tasks using scripts and tools.

· Maintain documentation including SOPs, runbooks, and troubleshooting guides.

· Collaborate with DevOps, infrastructure, and application teams for continuous improvement.

TECHNICALSKILLS & TOOLS

· Systems & Applications: Basic understanding of application architectures and APIs

· Operating Systems: Linux/Unix, Windows

· Monitoring & Scheduling: Control-M, Autosys, Cron, Prometheus, Grafana

· ITSM Tools: ServiceNow, Remedy, Jira

· Scripting: Python, Bash, PowerShell (basic automation)

· Databases (Basic): SQL, query execution, log analysis

· Cloud (Basic): AWS/Azure environments (monitoring & operations)

SECURITY& COMPLIANCE

· Follow operational security procedures and access controls.

· Ensure compliance with organizational standards (ISO 27001, internal policies).

· Support incident logging, audit requirements, and reporting.

· Identify and escalate potential security or operational risks.

QUALIFICATIONS& EXPERIENCE

·  Degree/Diploma in IT, Computer Science, or related field.

·  2–5 years of experience in IT operations or application support.

·  Experience in SLA-driven or24x7 support environments preferred.

·  Strong analytical, troubleshooting, and communication skills.

PREFERRED(GOOD TO HAVE)

· ITIL Foundation certification.

· Experience in production support for enterprise applications.

· Exposure to DevOps environments and release management.

· Experience in regulated or government environments.  

.To do conceptual and detailed machine design with regard to mechanical aspects.

· To prepare solid models, layouts, views and bills of materials for assigned design machine assemblies and sub- assemblies.

· To prepare final design configurations, layouts, solid models and production/engineering data.

· To assist in preparation of machine documentation, specifications, manual.

· Able to perform assigned tasks independently or through team activities.

· Preferably with working experience in designing automation systems ,robotics and conveyor system.

· Proficiency with Solid Works.

· Ability to lead, manage project and communicate well with customers, vendors, engineers, technicians and team members.

MOM License No.: 25C2808

EA Reg ID.: R1770516

Business Development Executive (Entry-Level | No Experience Needed)

Looking for a fresh start? Just graduated, ORD, or exploring a career switch? This opportunity is designed for you.

We are a growing outsourced sales and marketing firm in Singapore, helping brands expand through face-to-face customer engagement. No experience is required — full training and guidance will be provided.

What You’ll Do

• Engage customers and businesses through face-to-face outreach
• Present products/services and build strong relationships
• Identify customer needs and provide suitable solutions
• Support sales campaigns and team activities

What We’re Looking For

• Good communication skills
• Positive attitude and willingness to learn
• Comfortable with face-to-face interactions
• Able to work independently and in a team
• Fresh graduates and ORD candidates welcome

What You’ll Get

• Training provided (no experience needed)
• Career progression opportunities
• Performance-based incentives
• Supportive and energetic team environment

If you’re driven, people-oriented, and ready to grow, apply now.
Shortlisting in progress — limited positions available.

Looking to constantly learning and pushing your limits?

As an ENGINEER, NAND SILICON DESIGN VALIDATION at Micron, you will be part of an ambitious group committed to developing and validating top-tier NAND Flash memory products. This position is distinct since it covers both pre-silicon concept development and practical post-silicon validation. You will acquire a full understanding of the product lifecycle. You will work on modern technologies, conduct simulations, and compose detailed validation documentation. Your role will be key in identifying and resolving design-related problems to secure outstanding product performance.

Your responsibilities will encompass collaborating with R&D teams, designers, and various engineering departments to troubleshoot and validate device testing programs. You will be the key point of contact for critical product-specific issues, ensuring a seamless interface between Research and Development, Manufacturing, Business Units, and Quality Assurance departments.

Responsibilities:

• Develop, validate, and qualify new innovative NAND Flash memory products

• Define and validate product configuration parameters

• Apply CAD tools and Verilog simulations for build verification and in-depth circuit analysis

• Identify build marginalities and recommend circuit-related fixes

• Perform electrical failure analysis to determine root causes of device issues

• Use engineering benches and testers for device characterization and failure analysis

• Support preparation of engineering samples

• Integrate AI-assisted tools into daily work to improve efficiency and quality

• Contribute to continuous improvement by sharing AI-enabled enhancements

Minimum Qualifications & Experience

• A Bachelor's Degree in Physics is required.

• Knowledge with PyTorch, TensorFlow, SystemVerilog, Linux and Bash

• Experience with working on projects such as developing pre-silicon emulation and designing RISC-V CPU

Required Skills

• Strong foundation in semiconductor device physics and circuit building

• Hands-on experience with Verilog and Cadence tools

• Familiarity with AI/ML efficiency tools to support engineering workflows

• Proficiency in data analysis tools like JMP and Python

• Excellent analytical and problem-solving skills

• Effective communication skills for cross-functional collaboration

• Ability to work independently in a fast-paced environment

• High attention to detail with a dedication to quality and continuous improvement

• Team-oriented and adaptable in dynamic environments with stringent qualification requirements

• Baseline digital proficiency and AI literacy for responsible use of AI-enabled tools

ROLESUMMARY

The Data Centre Operations Support Engineer is responsible for ensuring the smooth operation, monitoring, and maintenance of data centre infrastructure, including servers, storage, and network components. The role focuses on uptime, physical infrastructure management, and operational support within mission-critical and regulated environments.

KEYRESPONSIBILITIES

· Monitor and manage data centre infrastructure including servers, storage, and network equipment.

· Perform routine checks on power, cooling, rack space, and environmental conditions.

· Support installation, configuration, and decommissioning of hardware (rack & stack, cabling).

· Provide L1/L2 support for infrastructure incidents and service requests.

·  Coordinate with vendors for hardware maintenance, replacements, and support activities.

· Manage data centre accesscontrol, asset tracking, and inventory management.

· Perform backup media handling, tape management, and storage operations (if applicable).

· Support high availability(HA) and disaster recovery (DR) activities and drills.

· Maintain logs, reports, and operational dashboards for data centre activities.

· Ensure adherence to SLAs, operational procedures, and safety standards.

· Assist in capacity planning, space optimization, and infrastructure audits.

· Maintain documentation including layouts, asset registers, and SOPs.

TECHNICALSKILLS & TOOLS

· Infrastructure: Servers, storage (SAN/NAS), racks, cabling, power systems (UPS)

· Operating Systems (Basic):Linux/Unix, Windows Server

· Networking (Basic): TCP/IP, patching, switches, connectivity checks

· Monitoring Tools: DCIMtools, Nagios, SolarWinds (basic)

· ITSM Tools: ServiceNow, Remedy, Jira

· Hardware Handling: Rack& stack, cable management, hardware diagnostics

SECURITY& COMPLIANCE

· Ensure physical security controls and authorized data centre access.

· Follow operational and safety standards for data centre environments.

· Support compliance with ISO27001 and audit requirements.

· Maintain asset tracking and secure handling of equipment and media.

QUALIFICATIONS& EXPERIENCE

· Degree/Diploma in IT, Electronics, or related field.

· 2–5 years of experience indata centre operations or infrastructure support.

· Experience in 24x7operations environments preferred.

· Strong coordination, troubleshooting, and documentation skills.

PREFERRED(GOOD TO HAVE)

· Experience with DCIM tools and structured cabling standards.

· Knowledge of data centre standards (TIA-942, Uptime Institute basics).

· Exposure to cloud-integrated or hybrid data centre environments.

· Experience in regulated or government environments.

• Identifying and pursuing new business opportunities in target markets
• Establishing and maintaining relationships with potential clients and partners
• Developing and implementing growth strategies and plans
• Managing and retaining relationships with existing clients
• Increasing client base by securing contracts with new customers
• Negotiating and closing business deals that promote sustained revenue
• Having an in-depth knowledge of business products and value proposition
• Writing business proposals and reports to company stakeholders
• Conducting business presentations and product demonstrations to potential clients

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction

• Conduct research to identify new markets and customer needs

• Arrange business meetings with prospective clients

• Promote the company’s products/services addressing or predicting clients’ objectives

• Prepare sales contracts ensuring adherence to law-established rules and guidelines

• Keep records of sales, revenue, invoices etc.

• Provide trustworthy feedback and after-sales support

• Build long-term relationships with new and existing customers

• Develop entry level staff into valuable salespeople

• Developing goals for the development team and business growth and ensuring they are met.

• Training personnel and helping team members develop their skills.

• Finding and developing new markets and improving sales.

• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role

• Proven sales track record

• Experience in customer support is a plus

• Proficiency in MS Office and CRM software (e.g. Salesforce)

• Proficiency in English

• Market knowledge

• Communication and negotiation skills

• Ability to build rapport

• Time management and planning skills

• BSc/BA in business administration, sales or relevant field

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Not a desk job.
Not a “reply emails all day” role.

If you’ve got energy, personality, and want more out of life — keep reading.

1. Business Growth & Revenue Development

• Identify and develop new revenue streams including VIP clientele, corporate bookings, and private events
• Drive sales strategies to increase table bookings, event attendance, and overall club revenue
• Analyse market trends and customer behaviour to recommend business expansion strategies
• Achieve monthly and annual revenue targets set by management

2. Strategic Partnerships & Client Acquisition

• Build and maintain relationships with: Corporate clients Event organisers Promoters and influencers Hospitality partners (hotels, concierge services)
• Negotiate contracts, event deals, and partnership agreements
• Expand the nightclub’s network within Singapore’s entertainment and tourism ecosystem

3. VIP & Customer Relationship Management

• Develop and manage high-value customer (VIP) portfolios
• Ensure premium service delivery and personalized guest experience
• Handle key client accounts and maintain long-term engagement

4. Event & Promotion Strategy

• Plan and execute themed events, international DJ nights, and promotional campaigns
• Collaborate with marketing teams on branding, social media campaigns, and event promotions
• Monitor event performance and optimize strategies for higher attendance and profitability

5. Financial Performance & Reporting

• Track sales performance, revenue trends, and customer acquisition metrics
• Prepare business development reports and forecasts for management review
• Manage budgets for promotions, partnerships, and events

6. Market Positioning & Brand Development

• Strengthen brand presence in Singapore’s nightlife industry
• Conduct competitor analysis and implement differentiation strategies
• Identify opportunities for expansion, including new outlets or service offerings

7. Compliance & Operational Alignment

• Ensure all business activities align with Singapore regulations, including: Liquor Licence requirements Public Entertainment Licence (PEL) conditions
• Work closely with operations team to ensure seamless execution of events and services

Develop and implement strategies for new business opportunities

Build and maintain strong relationships with clients and partners

Conduct market research to identify potential clients and markets

Create and deliver compelling presentations and proposals

Collaborate with cross-functional teams to execute business plans

Monitor and analyze market trends, competitors, and customer feedback

Manage and maintain accurate sales and business development records and reports

Ensure timely delivery of projects and meet revenue targets.
Must be able to work on weekends and public holidays.

Key Responsibilities:

• Assist in the preparation of drawings, plans, and reports.
• Support project planning, scheduling, and progress monitoring.
• Coordinate with contractors, suppliers, and internal teams.
• Support troubleshooting and resolution of technical issues.
• Maintain accurate project documentation and records.
• Ensure adherence to health, safety, and environmental policies.
• Provide administrative and logistical support to senior engineers and project managers.

Requirements:

• Diploma or Degree in Engineering (Civil, Mechanical, Electrical, or related discipline).
• 1–3 years of relevant working experience preferred; fresh graduates may be considered.
• Proficient in Microsoft Office and basic knowledge of AutoCAD or other engineering software.
• Strong communication and teamwork skills.
• Able to work independently and manage multiple tasks.
• Willing to work on-site and travel when required.
• Knowledge of local regulatory standards and procedures is a plus.

Additional Information:

• Work 5.5 days