Total 176 module manager job vacancies in Others category in Overseas

Responsible for overseeing the non-engineering business and administrative functions of the entity, including financial coordination, budget and P&L control, procurement, compliance, audit coordination, IT and facility administration, and cross-functional business activities to ensure smooth organizational operations.

Key Responsibilities

• Manage and coordinate daily business and administrative activities for the entity
• Manage entity-level spending, budget tracking, and P&L coordination
• Manage PR/PO processes, approvals, vendor coordination, and cost control activities
• Ensure compliance with company policies, financial controls, governance requirements, and internal procedures. Coordinate and manage non-technical audits including financial, ISO, safety, 5S, ECR, and other compliance-related audits
•  Act as primary liaison between entity and corporate functions including Finance, Procurement, HR, IT, Production, and other stakeholders. Coordinate cross-functional activities, issue escalation, and problem resolution
• Oversee administrative, facility, IT coordination, and entity support functions
• Maintain trackers, reports, records, and business documentation
• Ensure smooth execution of all non-engineering and business management matters within the organization

ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.
Learn more about Teleport here: https://www.teleport.it/

***Applicants must be Malaysian citizens. Visa sponsorship is not provided, and candidates must have the legal right to work in Malaysia

A DAY IN A LIFE

As a startup, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

1. Leadership & Collaboration

• Team Development: Lead the recruitment of a team of Pricing Analysts/Executives and train a motivated team to coordinate pricing strategy and execution
• Stakeholder Management: Chair coordination with Finance to ensure that pricing strategy is reflected in the P&L. Promote a collaborative environment between cross-functions (products, system, finance and key account management teams) that help resolve daily issues

2. Yield Performance 

• Weekly Forecasting: Evaluate sales forecast data , generate and present weekly yield forecasts, and identify trends, risks, and opportunities for revenue growth.
• Performance Analysis: Monitor the variance between targeted vs. achieved yield and implement corrective pricing actions where necessary.
• Yield Strategy: Develop high-quality, simple, but consistent processes to ensure revenue is maximized with a similar pricing strategy for all agents and partners.

3. Revenue Integrity & AWB Governance

• Verification & Audit: Lead the systematic audit of Air Waybills (AWB) to ensure shipments are captured at the correct rates and surcharges.
• Reprocessing: Manage the team’s workflow for reprocessing incorrectly rated shipments, ensuring revenue recovery and preventing billing disputes.
• Root Cause Mitigation: Work with cross-functional teams (CTOs, system, and finance) to identify why rating errors occur and implement system-level fixes.

4. Ancillary & Cost-Linked Pricing (Other Charges)

• Surcharge Management: Manage and update all "Other Charges" (Fuel Surcharges, Security, Terminal Handling, etc.) across the network.
• Cost-to-Price Synchronization: Monitor underlying cost changes (vendor increases, fuel fluctuations, or regulatory fees) and ensure these are timely adjusted within "Other Charges" to protect net margins.
• Ancillary Revenue Growth: Identify opportunities to introduce or optimize service-based charges to enhance total revenue per shipment.

5. Rate Lifecycle & System Integrity

• Agile Rate Updates: Oversee a team of Pricing Executives in loading and updating Contractual, Published, and Market rates in the core system with 100% accuracy.
• Market Benchmarking: Periodically review and adjust published rates to ensure Teleport remains competitive and aligned with current market demand and capacity shifts.
• System Efficiency: Work with finance and tech partners to streamline reporting and develop automated forecasting tools to increase productivity.

LEADERSHIP BELIEFS

To help you adapt better, we would like to share our beliefs on leadership. Put simply, you are a leader, we all are leaders and good leaders:

• Roll up their sleeves: As needed, and never delegate work that one would not be willing to do themselves.
• Speed over everything: Do what is needed to get things done, as they believe speed is more important than anything else to effect change.
• Over-communicate: Particularly as we are all quite autonomous.
• Staff Care: Take care of our staff, and treat them as they would want to be treated.
• Goal Oriented: Are rigid on goals, but flexible on the details.

Qualifications & Experience

• Experience: 5+ years in Pricing, Revenue Management, Finance (Airlines/Logistics/Express preferred) and minimum 2 years in managerial level.
• Education: Bachelor’s degree in Business, Supply Chain, Logistics, or related field.
• Financial Acumen: Deep understanding of cost structures and how surcharges impact the bottom line.
• Data Mastery: Proficiency in Excel and BI tools; ability to manage high-volume data without losing sight of the "big picture."
• Leadership: Experience managing a process-driven team under tight deadlines.

Personal Attributes

• Commercially minded with a proactive and collaborative approach.
• Comfortable working in a fast-paced, deadline-driven environment.
• Willingness to learn and adapt to evolving market and network dynamics.

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

Work-Life at #TeamTeleport

• Unlimited training -You will have access to a wide range of learning resources including Notion!
• Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista… as long as it's not a birthday suit!
• Vacation and time away - Sometimes you need to recharge and come back energized! That’s why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2.
• Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off!

ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.
Learn more about Teleport here: https://www.teleport.it/

***Applicants must be Malaysian citizens. Visa sponsorship is not provided, and candidates must have the legal right to work in Malaysia

A DAY IN A LIFE

As a startup, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

1. Leadership & Collaboration

• Team Development: Lead the recruitment of a team of Pricing Analysts/Executives and train a motivated team to coordinate pricing strategy and execution
• Stakeholder Management: Chair coordination with Finance to ensure that pricing strategy is reflected in the P&L. Promote a collaborative environment between cross-functions (products, system, finance and key account management teams) that help resolve daily issues

2. Yield Performance 

• Weekly Forecasting: Evaluate sales forecast data , generate and present weekly yield forecasts, and identify trends, risks, and opportunities for revenue growth.
• Performance Analysis: Monitor the variance between targeted vs. achieved yield and implement corrective pricing actions where necessary.
• Yield Strategy: Develop high-quality, simple, but consistent processes to ensure revenue is maximized with a similar pricing strategy for all agents and partners.

3. Revenue Integrity & AWB Governance

• Verification & Audit: Lead the systematic audit of Air Waybills (AWB) to ensure shipments are captured at the correct rates and surcharges.
• Reprocessing: Manage the team’s workflow for reprocessing incorrectly rated shipments, ensuring revenue recovery and preventing billing disputes.
• Root Cause Mitigation: Work with cross-functional teams (CTOs, system, and finance) to identify why rating errors occur and implement system-level fixes.

4. Ancillary & Cost-Linked Pricing (Other Charges)

• Surcharge Management: Manage and update all "Other Charges" (Fuel Surcharges, Security, Terminal Handling, etc.) across the network.
• Cost-to-Price Synchronization: Monitor underlying cost changes (vendor increases, fuel fluctuations, or regulatory fees) and ensure these are timely adjusted within "Other Charges" to protect net margins.
• Ancillary Revenue Growth: Identify opportunities to introduce or optimize service-based charges to enhance total revenue per shipment.

5. Rate Lifecycle & System Integrity

• Agile Rate Updates: Oversee a team of Pricing Executives in loading and updating Contractual, Published, and Market rates in the core system with 100% accuracy.
• Market Benchmarking: Periodically review and adjust published rates to ensure Teleport remains competitive and aligned with current market demand and capacity shifts.
• System Efficiency: Work with finance and tech partners to streamline reporting and develop automated forecasting tools to increase productivity.

LEADERSHIP BELIEFS

To help you adapt better, we would like to share our beliefs on leadership. Put simply, you are a leader, we all are leaders and good leaders:

• Roll up their sleeves: As needed, and never delegate work that one would not be willing to do themselves.
• Speed over everything: Do what is needed to get things done, as they believe speed is more important than anything else to effect change.
• Over-communicate: Particularly as we are all quite autonomous.
• Staff Care: Take care of our staff, and treat them as they would want to be treated.
• Goal Oriented: Are rigid on goals, but flexible on the details.

Qualifications & Experience

• Experience: 5+ years in Pricing, Revenue Management, Finance (Airlines/Logistics/Express preferred) and minimum 2 years in managerial level.
• Education: Bachelor’s degree in Business, Supply Chain, Logistics, or related field.
• Financial Acumen: Deep understanding of cost structures and how surcharges impact the bottom line.
• Data Mastery: Proficiency in Excel and BI tools; ability to manage high-volume data without losing sight of the "big picture."
• Leadership: Experience managing a process-driven team under tight deadlines.

Personal Attributes

• Commercially minded with a proactive and collaborative approach.
• Comfortable working in a fast-paced, deadline-driven environment.
• Willingness to learn and adapt to evolving market and network dynamics.

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

Work-Life at #TeamTeleport

• Unlimited training -You will have access to a wide range of learning resources including Notion!
• Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista… as long as it's not a birthday suit!
• Vacation and time away - Sometimes you need to recharge and come back energized! That’s why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2.
• Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off!

We are hiring an offshore Bid Manager role in Kuala Lumpur, supporting Australia and New Zealand and reporting to the Director of GTM Operations.

Role Overview

The Bid Manager manages end-to-end RFx and tender processes for qualified opportunities. You will ensure submissions are compliant, compelling, commercially, and executed. It also drives continuous improvement in bid practices, content reuse, and win rates through structured processes and AI-enabled tools.

Key Responsibilities

Bid Management & Coordination

• Lead and coordinate the full bid lifecycle across teams (Sales, Pre-Sales, Consultancy, Pricing, Legal, and Commercial).
• Ensure all submissions align with brand, governance, and commercial standards.
• Implement best practices to improve bid quality, efficiency, and outcomes.

AI & Content Optimisation

• Champion the use of internal AI tools to enhance response quality and turnaround time.
• Curate and maintain a reusable content library, including standard responses, case studies, and product narratives.
• Support team members in applying AI responsibly, ensuring human oversight and commercial judgment.
• Enhance templates, workflows, and governance frameworks.

Bid Tracking and Insights

• Maintain visibility of bid pipelines, including status, value, probability, and timelines.
• Deliver reporting on bid performance, win/loss trends, and cycle times.
• Provide forecasting insights and contribute to post-bid reviews to improve.

Get to Know the Team

The Marketplace team works with Mobility teams across Southeast Asia to manage driver supply, consumer pricing, and marketplace strategy. You'll dig into data, surface insights, and build solutions that move the needle on business outcomes. The team owns marketplace products and keeps the marketplace healthy and performing well. You'll join a regional setup with primary focus in Malaysia — you'll work with local leadership while stay connected to the broader regional agenda.

Get to Know the Role

You'll own the health and strategic direction of the Malaysia Mobility Marketplace — combining data-driven thinking with business strategy to drive real impact on the ground.

You'll be the go-to person for the Malaysia mobility marketplace, leading the local team while also representing Malaysia in regional conversations.

You will report to our Head of Mobility Marketplace, and you will be based onsite at our Grab Malaysia office.

Key ownership areas include:

• Defining and driving the country strategy for driver-partner supply health, productivity, quality, and retention
• Owning consumer pricing frameworks to grow the business sustainably and profitably
• Leading country-level strategic projects focused on service quality and platform reliability
• Representing the Malaysia mobility marketplace team in both local and regional discussions
• Developing and mentoring the rest of the Malaysia mobility marketplace team

The Critical Tasks You Will Perform

• Define and own the strategic vision for consumer pricing and marketplace mechanics for GrabCar in Malaysia, keeping it aligned with growth targets and profitability goals
• Design and iterate on driver-partner engagement models and incentive structures to drive healthy acquisition, retention, and cost efficiency
• Lead initiatives to improve platform reliability and ride experience, working with cross-functional teams to make things better for both passengers and drivers
• Collaborate with Product and Data Science teams on mobility-related features and algorithms (e.g., dynamic pricing, ride matching, surge) to improve marketplace performance
• Be a thought partner to regional Product teams, helping shape the product roadmap based on what the Malaysia market actually needs
• Monitor marketplace metrics, investigate anomalies, and translate data into clear, actionable recommendations for senior stakeholders
• Run end-to-end experiments — from design and rollout to analysis — to test and validate new ideas
• Manage, develop, and mentor your team, helping them grow both analytically and strategically

WHAT YOU’LL DO​
As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By fostering an inclusive culture that promotes collaboration and an entrepreneurial spirit, you’ll create an environment where everyone can thrive. Acting in line with our values, you’ll contribute to both your own success and the success of the company.

You will:

→Lead your team to deliver an outstanding customer experience by ensuring excellent operational and visual standards, while actively promoting and selling our products.

→Take responsibility for your store and department’s strengths, analyse sales performance, identify commercial opportunities, set goals, and create plans to optimize results, profits, and stock levels.

→Manage team planning, scheduling, and ensure seamless opening and closing routines.

→Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation.

→Stay updated on fashion trends, customer preferences, and competitors to maintain a competitive edge.

→Represent yourself and the brand positively during all customer interactions.

WHO YOU’LL WORK WITH​
Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors, and Department Managers to Store Managers, and Visual Merchandisers—contributes to creating an inspiring and welcoming environment. You’ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.

WHO YOU ARE​

We are looking for people with…​

→Experience in retail management and operations.

→Strong leadership skills, with a passion for coaching and developing teams while exemplifying company values and culture.

→Expertise in sales planning, analysis, and follow-up, using customer-centric tools and reporting. 

And people who are…​

→Strong and confident leaders who inspire, coach, and develop their teams with integrity.

→Thriving in collaborative, dynamic environments, with a solution-focused mindset.

→Motivated to create great customers experiences while promoting and selling our products.

→A keen interest in fashion trends, commerciality, and competitor insights to drive sales.

→Effective communicators, creative, and curious.

→Flexible, analytical, and achievement-oriented, with the ability to manage statistics and work with numbers.

WHO WE ARE​

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.​

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. ​

​

WHY YOU’LL LOVE WORKING HERE ​
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. ​

JOIN US​

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.​

​

Take the next step in your career together with us. The journey starts here.​

​

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.

Role Purpose 

The Head of Key User Management leads and grows the Key User business with corporate, industrial, and professional customers who rely on productivity, safety, and total cost of ownership improvements. 
This role owns the strategy, performance, and team driving solution-based selling across industries such as Industrial Assembly, Manufacturing, Construction, and Metal Working, positioning the company as a long-term productivity partner rather than a tools supplier. 

Key Responsibilities 

Business execution 

• Responsibility for the Key User business, including revenue growth, margin, and customer pipeline 

• Lead penetration into manufacturing and assembly line environments and build a strong industry-focused growth roadmap 

• Drive major project conversions, on-site demonstrations, and application selling 

• Drive solution selling combining tools, accessories, services, and application know-how 

• Collaborate closely with marketing, product management, and regional teams 

Business development  

• Define and execute the country Key User strategy aligned with regional priorities 

• Acquire, develop, and retain strategic corporate and industrial Key User accounts 

• Establish long-term partnerships, framework agreements, and project-based collaborations 

• Lead competitive take-away strategies and industry-focused initiatives 

Team Leadership 

• Lead, coach, and develop a high-performing Key User team 

• Create accountability and implement disciplined sales call cycles and pipeline management 

• Foster a strong hunting, opportunity-driven sales culture 

About the Role

Riders are the operational backbone of our business. Because retaining an active rider is exponentially more cost-effective than acquiring a new one, this role is critical to our global efficiency and bottom line.

As the Senior Manager, Rider Retention, you will own the strategic oversight of rider reactivation and retention across all Pandora (foodpanda, Yemeksepeti, foodora) markets. You will spearhead the global rider retention and loyalty platform, manage multi-million dollar incentive budgets, and use advanced A/B testing to optimize our incentive structures. Your primary goal is to reduce rider churn, maximize the ROI of our reactivation campaigns, and drive up our overall reactivation to churn percentage. 

What You Will Do

• Pandora Reactivation Strategy: Design, spearhead, and execute rider reactivation campaigns across all Pandora markets.

• Budget & Target Ownership: Own the overarching rider incentive budgets. Set clear retention targets, allocate spend efficiently across markets, and ensure all initiatives align with company-wide profitability and efficiency goals.

• Loyalty Platform Leadership: Act as the central business owner for the global rider retention and loyalty platform, collaborating directly with Product, Tech, and local Ops teams to build features that keep riders engaged.

• Experimentation & Quest Optimization: Design and oversee robust A/B experiments to test various incentive structures. Tweak and continuously optimize "Quest" setups based on data to ensure we are driving the right behaviors without wasting budget.

• Deep Churn Analytics: Conduct advanced churn analysis to identify exactly why existing riders are leaving. Translate these insights into actionable, preventative strategies to reduce overall fleet attrition.

• Cross-Functional Alignment: Act as the central point of contact (POC) for local markets on all rider retention topics. 

This role is based in our Menara Skymind office.

We are seeking a dynamic and experienced Senior Manager, Consulting Delivery to lead a high-performing team of research analysts responsible for producing custom research and analysis deliverables. This role is critical in driving operational excellence, ensuring the successful, on-time delivery of high-quality consulting engagements, and fostering a culture of innovation, collaboration, and continuous improvement.

Key responsibilities:

• Lead and develop a team of research analysts, ensuring expertise in delivering high-quality, impactful consulting deliverables. Foster a collaborative and innovative team culture to support continuous learning and growth.
• Proactively leverage capacity forecasting models to anticipate future resource needs based on the volume and complexity of upcoming consulting projects. Collaborate with Consulting leads and stakeholders to understand project pipelines and client demands.
• Use a capabilities decision matrix to enhance the efficiency and effectiveness of consulting delivery. Lead initiatives for process optimization, identifying opportunities for greater efficiency in research execution and consulting delivery.
• Partner with I&A Operations to evolve and refine business and operational processes, optimizing quality, timelines, and cost-effectiveness. Spearhead automation initiatives in collaboration with the Automation team to enhance the efficiency and scalability of consulting processes.
• Oversee the successful, on-time delivery of high-quality, highly relevant, and differentiated consulting projects that meet client specifications and quality expectations.
• Own the creation, documentation, and standardization of business workflows and process maps. Provide training and ongoing support to ensure adherence to standardized processes.
• Partner with Consulting and Research teams to plan, coordinate, and execute consulting deliverables, ensuring alignment with client needs and business goals.

Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

We are currently seeking a Duty Manager to join our vibrant team.  At Radisson Hotel Brunei, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.

As the Duty Manager, you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.

Our Duty Manager love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between

• You will supervise our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level
• You will exude patience, empathy and have the personality to host the show
• As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating  in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers
Here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

At Funding Societies, our HR team is known as the People Experience (Px) team, reflecting our commitment to putting people at the heart of everything we do.

We are looking for a highly driven and detail oriented Regional People Operations Manager to lead and oversee People Operations across the region (including but not limited to Indonesia, Vietnam, Singapore, Thailand, Malaysia and India). In this role, you will ensure operational excellence across all core people processes, drive compliance, and implement scalable systems and workflows to support our regional workforce.

You'll bring strong operational acumen, a process improvement mindset, and the ability to collaborate effectively with diverse teams across multiple markets.

What you will do:

Operations

• Drive and uplift operational excellence across all People (Px) teams in the region
• Develop and implement efficient HR processes to enhance operational effectiveness regionally
• Establish automated SLAs and monitoring dashboards for all automated flows with alerts for failures/errors
• Ensure error free employment letters and contract accuracy on first draft (compensation, benefits, clauses) across all markets with up to date legally signed off templates
• Represent the company during audit and regulatory checks in the region and achieve zero red flag audit findings in compliance reviews across all markets
• Maintain accurate employee data in HRIS and ensure timely reporting and analytics
• Improve data hygiene across employee records, performance feedback, and employee related discussions
• Oversee payroll and salary disbursement operations across Indonesia, Malaysia, Singapore, Thailand, Vietnam, and India. 
• Ensure People (Px) practices comply with local labor laws and regulations in all markets
• Work closely with vendors to ensure accurate and timely processing of payroll, taxation, and benefit administration across all markets
• Ensure work permit applications, immigration matters, and related processes are handled in a timely manner across all markets
• Work closely with the People (Px) team to support and execute related initiatives regionally

Project Management

• People (Px) Initiatives: Lead or support projects related to process improvement, automation, employee engagement and strategic initiatives across the region
• Change Management: Manage aspects of organizational changes, including communication, training, and transition support across multiple markets
• Stakeholder Collaboration: Work closely with cross functional teams to ensure successful project outcomes and alignment with business objectives
• Fulfill any other tasks as reasonably instructed to assist in the business's growth and progress

Who You Really Are

Your thinking matters more than your title or tenure. That said, a few things are non negotiable:

• Execution is your default mode. You get energy from making things work. You earn the right to shape strategy by delivering first.
• You clarify before you build. Every process gets the same treatment: what is this solving, and is it still worth solving? You adapt to context rather than reaching for a playbook.
• You are comfortable with hard conversations. You have guided teams through change and do not avoid the moments that require directness.
• You have built something real in a fast moving environment, whether at a startup, a scaling tech company, or equivalent across SEA.
• You are hands on with AI, not just aware of it. You want to be personally capable, not just directionally supportive.
• Impact is personal for you. Shaping how people are hired, developed, and supported across a multi country organisation genuinely drives you.

We are open to candidates outside the traditional Px or HR path, provided you have the operational depth and the hunger to build something that lasts.

What we are looking for:

• Proven experience in People Operations with strong knowledge of employment law across SEA markets 
• Experience working in a sizeable and fast paced environment with a multi cultural, multi country workforce
• Demonstrated experience managing employee lifecycle, payroll administration, and/or HRIS at a regional level
• Thorough and up to date working knowledge of local labour laws and taxation across relevant markets
• Highly analytical, possessing excellent written and verbal communication skills, strong organizational skills, proactive, and the ability to prioritize and complete work in a timely and accurate manner independently
• Demonstrated critical thinking skills and ability to assess issues from multiple angles to problem-solve effectively
• Proficiency in Microsoft Office and Google Workspace (Gmail, Google Sheets, Google Drive etc.)

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their backs for their loved ones too.
• Mental health and wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching.
• Tech support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

Interested to know more about us? Learn about our Stories here.

Customer Support Sr. Manager will be responsible for maintaining/ enhancing customer relationships for a big market or a cluster of markets, ensuring customer deliverables and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support by allocating resources to manage the workload peaks and troughs, and consistent review stipulated customer success metrics to drive satisfactory customer experience. Identify emerging customer queries and quality trends for product/ process improvement. Work with your manager in setting objectives and KPIs, performance reviews, feedback, and career mentoring.   

• Category Management
  • Provides cross-functional team leadership within assigned category(ies); leads cross-functional category team meetings
• Collaborates with manager and cross-functional peers to create long-term supplier strategies and roadmaps. Engages with internal stakeholders to develop and influence category strategy that aligns with long-term business objectives.
• Co-leads direct procurement supplier selection process with collaboration from Supplier Engineering and guidance from manager. Leverages knowledge of strategic sourcing practices to identify a core supply base able to offer lowest total cost of ownership and high-quality product while identifying value improvement opportunities.
• Collaborates with manager to align production supplier requirements and sourcing strategies with those of new product development (NPI) for designated suppliers/categories to ensure uninterrupted material availability, alignment of risk, and cost goals with long term vision for the category / business
• Prioritizes category team projects in collaboration with manager and ensures team goals and objectives are achieved
• Leverages knowledge of commodity trends to propose strategies and educate stakeholders
• Develops and presents category strategy review

• Supplier Performance Management
• Leads supplier scorecarding and supplier business reviews for assigned suppliers
• Proactively collaborates with supply base and procurement team to understand and communicate demand changes and minimize excess inventory or material shortages
• Leads continuous improvement efforts needed with suppliers
• Escalates issues with supplier executive leadership with support and guidance of manager

• Risk and Capacity Management

• Develops mitigation plans and programs for assigned suppliers and critical sub-tier suppliers; collaborates with manager and cross-functional peers to drive implementation
• Leads capacity assessments for assigned suppliers and critical sub-tier suppliers; anticipates long-term risks and installs proactive mitigations
• May serve as project manager for key supplier capacity or risk mitigation initiatives
• Leverages problem solving skills and develops counter-measures to implement long-term solutions to identified problems

• Contract and Cost Management

• Establishes contractual agreements with suppliers and amendments to existing agreements
• Negotiates long-term volume pricing, risk mitigation, and capacity agreements with key suppliers to support Intuitive’s volume growth
• Reviews, administers, and manages long-term purchase order and delivery commitments to designated suppliers as necessary to support production and/or sales requirements within the business
• Leads identification and implementation of cost reduction ideas to achieve year-over-year cost goals within assigned category(ies)

• Operational Management

• Supports plant purchasing by leading negotiations with suppliers to adopt and implement lean sourcing principles to enable 100% material availability and optimization of on-hand inventory levels
• Embraces continuous improvement techniques to drive toward attainment of key purchasing metrics (supplier on-time delivery, quality, risk management, inventory velocity, and cost reduction)
• May lead change management/change order implementation for complex projects
• Supports master data integrity for suppliers and parts

Operations:

• Conduct manpower planning for the area according to approved headcount, festive/ high seasons, promotional period etc. Liaise with HR for recruitment and other procedures.
• Ensure all team members observe and practice company’s policies and rules & regulation.
• Monitor overall shop operations and ensure consistency in the standard of retail operations within the Area.
• Having daily effective and clear official communication with Head Office and relevant departments to ensure smooth operations needs are met and people related matters are handled.
• Manage and monitor product display arrangement as VM guideline.
• Manage and supervise all shop managers in overall daily operations and customer relationship within the area.
• Monitor and follow up with respective departments on various matters to ensure smooth operations within the area.
• Plan and execute stock take (routine, ad-hoc & annual), follow up with relevant investigations & reporting.
• Weekly Effective Communication with shop managers to ensure information, policies, practices, troubleshoots are well informed and supported.
• To ensure all Operational and Customer Service SOPs are followed within the shop.

Sales:

• Analyzing sales data, shop performance in all aspects and update to Line Manager.
• Monitor and ensure Shop Managers implement/execute sales & promotion plans as per guideline.
• Reviewing and keeping track of sales (set daily target and ensure achievement of sales target).
• Provide feedbacks to Line Manager on sales & promotions campaigns' effectiveness.
• Understand business and customer expectation and motivate the team to deliver an excellent customer experience.
• Understand product features and benefits and train your team to maximize sales opportunity.
• Propose sales / promotion ideas to Line Manager to improve sales achievement.
• Understand the retail industry, business challenges, competitors, and customers, with a strong commercial awareness.

Controls:

• Be organized and consistent with daily structure to ensure store within your area meet compliances, customer service and security standards.
• Drive excellent performance on wage controls through floor-based observations and efficient practices.
• Ensure accurate tills report and cash collection within your area.
• Guide the team to work within timeframes set by the business and set realistic expectations.
• Manage compliance with processing of payroll issues and problem-solve effectively.
• Ensure all store schedules in line with store trading patterns and business expectation.
• Monitor stock take process and result to ensure they are within the passing rates.
• Support shop managers within your area to act on suspicious activities within the premises.

Development

• Be self-driven in own personal development and take on developmental feedback constructively.
• Create an environment that encourages and rewards performance fairly and equitably.
• Identify internal talent, use development opportunities and performance management processes to drive and reward exceptional performance.
• Lead, train, motivate and manage outlet team in delivering best services in all departments.
• Plan for development and create a clear team succession plan to encourage next generation and support business growth.
• Work close with L&D team to ensure effective training delivered to your team within the area.

Leadership & Management

• Develop relationships with your store team and ensure everyone is working to the same goals.
• Develop, coach and motive your team to achieve success, holding them accountable where appropriate.
• Inspire your team and act as a role model.
• Participate in recruitment process to identify potential talents for all Supervisors and above positions.
• Lead and work with the team to achieve monthly sales target of the Area.
• Review and appraise staff performance to identify talents and retain staff.
• Take responsibility of your Area and be accountable for any outcomes.
• Work closely with the Line Manager and contribute to the success of  your area as a whole.

WHAT YOU’LL DO
As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By fostering an inclusive culture that promotes collaboration and an entrepreneurial spirit, you’ll create an environment where everyone can thrive. Acting in line with our values, you’ll contribute to both your own success and the success of the company.

You will:

→Lead your team to deliver an outstanding customer experience by ensuring excellent operational and visual standards, while actively promoting and selling our products.

→Take responsibility for your store and department’s strengths, analyse sales performance, identify commercial opportunities, set goals, and create plans to optimize results, profits, and stock levels.

→Manage team planning, scheduling, and ensure seamless opening and closing routines.

→Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation.

→Stay updated on fashion trends, customer preferences, and competitors to maintain a competitive edge.

→Represent yourself and the brand positively during all customer interactions.

WHO YOU’LL WORK WITH
Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors, and Department Managers to Store Managers, and Visual Merchandisers—contributes to creating an inspiring and welcoming environment. You’ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.

WHO YOU ARE

We are looking for people with…

→Experience in retail management and operations.

→Strong leadership skills, with a passion for coaching and developing teams while exemplifying company values and culture.

→Expertise in sales planning, analysis, and follow-up, using customer-centric tools and reporting. 

And people who are…

→Strong and confident leaders who inspire, coach, and develop their teams with integrity.

→Thriving in collaborative, dynamic environments, with a solution-focused mindset.

→Motivated to create great customers experiences while promoting and selling our products.

→A keen interest in fashion trends, commerciality, and competitor insights to drive sales.

→Effective communicators, creative, and curious.

→Flexible, analytical, and achievement-oriented, with the ability to manage statistics and work with numbers.

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOU’LL LOVE WORKING HERE 
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.

Take the next step in your career together with us. The journey starts here.

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.