Total 599 it technician job vacancies in Others category in Singapore

Shape the Future of Health with Us

Join a leading life sciences group driving innovation in Microbiology, Oncology, and Infectious Diseases across Southeast Asia. Headquartered in Singapore, Biomedia Holdings empowers healthcare, research, and pharma sectors with cutting-edge diagnostics, therapeutics, and lab technologies.

Responsibilities:

• Serve as the first point of contact for IT support, providing Level 1 and basic Level 2 helpdesk services (on-site and remote) to end users for hardware, software, network, and application-related issues.
• Provide daily support for the Group’s IT infrastructure, including desktops/laptops, network, telephone, security, business applications, and system reliability.
• Administer and manage Active Directory accounts, Office 365 user access, printer accounts, and IT ticketing systems.
• Support deployment and management of software applications and solutions for both new and existing users.
• Assist in system performance monitoring to ensure stability and uptime.
• Oversee user onboarding and offboarding processes, ensuring appropriate access provisioning and IT equipment setup/retrieval.
• Maintain and update IT administrative documentation, including user accounts, asset tracking, loan records, and network diagrams.
• Track and manage IT inventory, including procurement, deployment, and audits of IT assets.
• Troubleshoot issues related to Windows 10/11 (boot errors, updates, user profiles, etc.) and end-user devices (laptops, desktops, printers, IP phones, softphones).
• Support and conduct internal training on systems, Microsoft 365 (Outlook, Teams, SharePoint, Excel, PowerPoint), and IT security awareness.
• Ensure compliance with company IT policies, procedures, and cybersecurity practices (e.g., antivirus, password policies, data protection).
• Recommend improvements to existing IT processes, SOPs, and work instructions.
• Provide ad-hoc and after-hours IT support during outages, system upgrades, or preventive maintenance when required.

Qualifications and Requirements:

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, or a related discipline.
• At least 2–3 years of relevant hands-on experience in IT support, preferably in a corporate environment.
• Strong troubleshooting skills in hardware, operating systems, user software (especially Microsoft 365), and general end-user support.
• Proficient in IT ticketing systems, asset management, and service documentation.
• Familiarity with LAN/Wi-Fi network troubleshooting and basic network support.
• Working knowledge of IT security awareness, antivirus solutions, and data protection measures.
• Proficient in Windows 10/11 administration and Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams).
• Self-motivated, proactive, and able to manage multiple tasks effectively.
• Strong interpersonal and communication skills with a customer-service mindset.

Introduction

You will join a financial services organization, leading the enterprise technology operations across all functions including infrastructure, applications, end-user computing, cybersecurity, while supporting the organization’s evolving AI and modernization initiatives.

Responsibilities

The IT Manager will oversee day-to-day IT operations and serve as the primary escalation point for technology-related matters across the business. The role covers infrastructure management, enterprise applications, workplace technology and end-user support, while ensuring stable and secure IT operations. The successful candidate will also drive technology initiatives across application integration, SaaS platforms, and data environments, while managing external vendors. In addition, the role will oversee cybersecurity governance, IT risk management, disaster recovery planning, and business continuity testing to support operational resilience. Other responsibility includes evaluating emerging AI tools and supporting AI adoption initiatives across the organization.

Requirements

The ideal candidate will hold a degree in Computer Science, Information Technology, Information Systems, Engineering, or a related discipline, with at least 10 years of relevant experience in IT leadership or enterprise technology management. Candidates should demonstrate strong exposure across infrastructure, enterprise applications, cybersecurity, IT operations, and vendor management. Prior experience within the financial services sector will be advantageous. The role requires strong stakeholder management and communication skills, with the ability to engage effectively across both technical and non-technical teams. Experience managing IT governance, operational risk, budgeting, and technology transformation initiatives will be highly regarded.

To apply, please apply directly or submit your resume to Claudia at cd@kerryconsulting.com. We regret that only shortlisted candidates will be notified.

License No: 16S8060 / Registration No: R26161178

Duration: July - 3-6 months or longer

Working days: 2-3 days per week

Working hours: 9am to 6pm

Location: 29 Tai Seng Avenue, #03-02 Singapore 534119 / required to travel to the atrium for setup

Job Summary

You will administer and support Microsoft Dynamics 365 Business Central and LS Retail systems, manage IT infrastructure, and coordinate vendor and project activities to ensure seamless ERP and retail system operations aligned with business needs.

Responsibilities

ERP & Retail System Support

• Administer and provide first and second-level support for Microsoft Dynamics 365 Business Central and LS Retail to resolve system issues efficiently
• Customize and configure Business Central reports and workflows to meet evolving business requirements
• Monitor ERP and POS system performance to identify and troubleshoot technical problems promptly
• Coordinate with vendors for system upgrades, patches, and new module rollouts to maintain optimal functionality
• Collaborate with finance, operations, and retail teams to align ERP capabilities with business processes

Infrastructure Support

• Manage and maintain servers, networks, cloud environments (e.g., Azure), and security tools to ensure IT infrastructure stability
• Monitor system backups and coordinate disaster recovery testing with hosting vendors to safeguard data integrity
• Assist in deploying new hardware, software, and network technologies to support business growth
• Respond to security alerts and enforce data protection compliance to maintain system security
• Coordinate and assist in Atrium POS setup to support retail operations

Project & Vendor Management

• Participate in cross-functional IT and digital transformation projects to drive business innovation
• Liaise with external vendors and service providers for software implementation, support, and license management to ensure service continuity
• Document systems, processes, and user guides to facilitate knowledge sharing and user adoption
• Compile and present data in tables, graphs, and written reports to support decision-making
• Update data and generate reports to maintain accurate business information
• Perform administrative tasks including data input, documentation preparation, meeting scheduling, and travel arrangements to support team efficiency
• Provide support for ad-hoc duties as assigned to meet dynamic business needs

EALicense No: 19C9682

EAPersonnel No: R25158687

EAPersonnel Name: Gladys Teo

Job Responsibilities:

• To perform all repair and overhaul procedures of various in-house products.
• To assist senior engineers coordinating with customers to carry out site installation, commissioning of semiconductor equipment.
• To provide technical consultancy, problem analysis/diagnosis of users' technical problems.
• To prepare service reports.
• Any other job duties as assigned by superior.

Requirements:

• Education: Minimum Professional Certificate/ NiTEC, Diploma in Electronics / Mechanical Engineering or equivalent.
• Entry-level candidates are welcome, training will be provided.

Location: Woodlands

Working Hours: 9 am to 6 pm (Mon-Fri)

Benefits:

• Annual Increment
• AWS and Performance Bonus

Inspect, diagnose, and troubleshoot mechanical, electrical, and electronic faults in vehicles.

Perform preventive maintenance, servicing, and repair work on engines, transmissions, braking systems, suspension systems, and other vehicle components.

Use diagnostic equipment and computerized testing tools to identify vehicle performance issues.

Conduct vehicle inspections and ensure compliance with safety and regulatory standards.

Repair or replace defective parts and components according to manufacturer specifications.

Assist in testing and evaluating vehicle performance after repairs and maintenance.

Maintain accurate service records, inspection reports, and repair documentation.

Interpret technical manuals, engineering drawings, and service bulletins to perform repair and maintenance tasks.

Support engineering teams in vehicle testing, product improvements, and technical investigations when required.

Ensure proper use of workshop tools, equipment, and safety procedures.

Coordinate with supervisors, engineers, and customers regarding technical issues and repair recommendations.

Keep up to date with new automotive technologies, diagnostic systems, hybrid vehicles, and electric vehicle (EV) developments

[Job ID: 1396735]

Responsibilities

• Maintain and manage IT operations, including network infrastructure, servers, backup systems, and hardware/software.
• Implement system improvements and handle critical IT tasks to support daily operations.
• Manage IT hardware assets and software licence inventory.
• Install, configure, and provide support for workstations, printers, phones, and related peripherals.
• Implement software applications and upgrades, troubleshooting performance issues as needed.
• Assist the IT Team Leader in developing and maintaining IT policies and procedures.
• Participate in ad hoc projects and duties as required.

Requirements

• Minimum 5 years of hands-on experience in IT infrastructure and operations.
• Proficient in basic administration of systems and servers, including phone systems, wireless networks, and enterprise applications such as Windows OS and Microsoft Office.
• Familiarity with current equipment, technologies, and enterprise backup and recovery procedures.
• Experience supporting video conferencing systems, mobile devices, and Linux is an added advantage.
• Basic understanding of databases, cybersecurity, and cloud computing is beneficial.

To Apply, please kindly email your updated resume to

cv_gary@goodjobcreations.com.sg

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

https://goodjobcreations.com.sg/en/privacy-policy/

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name: Gary Ho Cheng Xuan

EA Personnel Reg. No.: R1549767

EA License No.: 07C5771

KEY RESPONSIBILITIES

1.      IT Operations &Application Management

·       Lead and manage the overall operations of the IT Department.

·       Implement, support, maintain, and enhance enterprise applications, including but not limited to SAP, CRM System, Corporate Websites, Spikerz and other business applications.

·       Ensure critical business systems remain available, stable, and secure.

·       Monitor application interfaces and data synchronization between systems, ensuring timely and accurate data updates.

·       Perform monthly SPSI data downloads and system closing activities.

·       Troubleshoot application issues and provide first-level support; escalate unresolved issues to HQ IT teams or vendors when necessary.

·       Manage software licensing, user access controls, and application role administration.

2.      Programming & System Development

·       Develop, maintain, and enhance software solutions, scripts, integrations, and automation tools to improve business processes and operational efficiency.

·       Support system integrations between SAP and other enterprise applications.

·       Design and develop reports, dashboards, data extraction tools, and workflow automations.

·       Collaborate with vendors and business users on application customization, enhancement requests, and change implementations.

·       Participate in software testing, deployment, and version upgrades.

·       Evaluate emerging technologies and recommend innovative digital solutions to support business objectives.

3.      Infrastructure, Network & Security Management

·       Oversee company LAN/WAN infrastructure, network performance, and connectivity.

·       Support HQ and regional teams in managing Global Network Services, Voice and Data Communications, VPN and Remote Access Solutions, Leased Lines and Internet Connectivity and etc.

·       Manage IT infrastructure projects including office relocation, renovation, network cabling, and connectivity setup.

·       Administer and support Servers and backup systems, Email systems (Microsoft 365), Anti-virus and endpoint protection, User accounts and access management, Global IDs and VPN accounts

·       Ensure IT assets, hardware, software, and licenses are properly managed and controlled.

4.      Cybersecurity, Risk & Compliance

·       Promote secure and responsible use of information assets across the organization.

·       Develop, implement, and maintain IT Security Policies, Information Security Policies, IT Procedures and Guidelines, License Compliance Controls

·       Manage IT risk initiatives, including Door Access Systems, Website Security, Social Media Administration Tools, Endpoint Security, Backup and Recovery Processes

·       Ensure compliance with internal audit requirements, HQ security guidelines, and corporate governance standards.

·       Coordinate security assessments, vulnerability remediation, and risk mitigation activities.

5.      Project Management& Continuous Improvement

·       Plan, manage, and deliver IT projects from initiation through implementation.

·       Work closely with business users, vendors, and HQ IT teams on System upgrades, new application deployments, Change Requests (CR), Process improvements, Infrastructure projects and etc.

·       Evaluate, recommend, and implement hardware, software, subscriptions, and technology solutions.

·       Prepare project proposals, business cases, budgets, and implementation plans.

·       Drive continuous improvement initiatives and digital transformation projects.

6.      Vendor & Stakeholder Management

·       Serve as the primary liaison between local users, HQ IT teams, and external vendors.

·       Coordinate hardware maintenance, software support agreements, and managed service providers.

·       Manage vendor performance, contracts, renewals, quotations, and service delivery.

·       Support contractor offices and warehouse operations with internet connectivity, SAP remote access, and network services.

7.      Budget & Asset Management

·       Prepare and manage annual IT budgets.

·       Monitor IT expenditures and ensure cost-effective utilization of resources.

·       Coordinate with Finance teams on budgeting, forecasting, and procurement activities.

·       Manage IT inventory, software subscriptions, and asset lifecycle planning.

8.      User Support &Shared Services

·       Provide IT shared services and technical support to internal users.

·       Act as backup IT Administrator when required.

·       Lead helpdesk activities and ensure timely resolution of user issues.

·       Conduct user training and promote technology adoption across the organization.

REQUIREMENTS

·       Bachelor's Degree in Information Technology, Computer Science, Information Systems, Software Engineering, or related discipline.

·       Minimum 5 - 8years of IT management experience.

·       Proven experience managing infrastructure, cybersecurity, vendors, and IT projects.

·       Experience supporting enterprise applications and business intelligence systems.

·       Sound knowledge of SAP, Microsoft 365 Administration, Windows Server and Network Administration, Cybersecurity and IT Governance, Database Management and Reporting Tools, Cloud Services and Remote Connectivity.

·       Programming or scripting experience in one or more – SQL; Python; JavaScript; PowerShell; VB.NET/C#; and API Integration Technologies.

·       Experience in system integration, workflow automation, and business process optimization.

·       Strong leadership and stakeholder management capabilities.

·       Excellent analytical and problem-solving skills.

·       Effective communication and project management skills.

·       Ability to work independently while collaborating with regional and global teams.

·       Strong customer-service orientation and commitment to operational excellence.

Pleasesubmit resumes to jason.chow@oaktree.com.sg with the following details in MSWord format:

·      Position applying for

·      Current remuneration

·      Expected remuneration

·      Notice period

Jason Chow Yew Fai

EA License No :       06C4642

EA Reg No :           R25158800

We regret that only shortlisted candidates will be notified.

Job Highlights:

• Pleasant and Dynamic Work Environment
• Annual & Medical Leave Benefit
• Insurance Coverage including Personal Accident, Hospital & Surgical
• Salary will commensurate with experience

Responsibilities:

• Candidate will be trained to handle a wide spectrum of 2-Dimentional drawings.
• If suitable, candidate may be trained to handle 3D drawings.

Requirements:

• Candidate shall be trained to handle a 2D land survey related drawing, including as-built, topographical and pre-computation plans.
• Min Diploma or Degree Engineering (preferably in Building Drafting)
• Perferably with 2 to 3 years hands on experience in AutoCAD software
• Priority wil be given to those who has advanced AutoCAD skills
• Fast learner with good working attitude
• Willing to clock in extra working hours

Working Hours:

Monday to Friday 8:30am to 6:00pm

Work Location:

Near Tai Seng MRT - Ubi Area

Requirements

a) Ability to effectively respond to all issues, complex enquiries or complaints from Project Leaders, users and/or higher management

b) Knowledge in Data Centre/Critical Services management

c) Knowledge in security, fire and workplace safety

d) Excellent interpersonal and communicative skills and be a team player

e) Perform other job-related duties or special projects as assigned

f) Preferably certification in ITIL or good understanding of ITIL framework and practises

g) with minimum NITEC IT / Higher NITEC IT qualification

h) Able to work in shift as Data Centre operates 24/7. Each shift is of 12 hours

i) (Day shift 8.45 am to 8.45 pm, Night Shift: 8:45 pm to 8:45am)

h) Deployment of production files and scheduling of Batch Jobs

Responsibilities including but not limited to:

• Prepare sales quotations and receive sales orders.
• Prepare delivery order, invoice and other relevant documents.
• Liaise with suppliers/customers on delivery and stocks inventory / entries.
• Provide support, including procedural documentation and relevant report.
• Install and configure computer hardware, software, systems, networks, printers and scanners.
• Assist and/ or guide client through a series of actions, to help setup systems or resolve issues.
• Establish good working relationships with customers and other professionals.
• Any ad-hoc assigned as instructed by manager.

Requirements:

• Positive attitude & independent.
• Experience and knowledge in office system furniture or commercial carpet or interior design.
• Good contacts with interior Designer & Architect.
• Possess good interpersonal skills.
• At least 1 year of working experience in the related field is required.
• Preferably Entry Level specialized in Sales – Corporate or equivalent.

avodaq provides ITnetworking solutions worldwide for customers of small to large scale networks. avodaq engineers are experts in their field who are responsible and empowered to provide solutions to some of the most complex networking issues.

You will have the opportunity to learn about IT and Cisco technologies which will be a great development to your career. This is an opportunity for someone who possesses fundamental technical skills and customer-oriented culture for clients, and the wish to hone skills whilst providing customer value. You excel when it comes to configuring, isolating, troubleshooting, and communicating to the clients.

Contract Duration: 27 July 2026 – 7 November 2026

Key Responsibilities:

• Provide Level 1 (L1) technical support for end users via ticketing system, email, or walk-in requests
• Troubleshoot and resolve issues related to Microsoft products (e.g., Windows OS, Microsoft 365, Outlook, Teams, Office applications)
• Perform laptop imaging/cloning and provisioning for new and replacement devices
• Manage and update incidents and service requests through the ticketing system
• Support end-user devices including: Laptops and desktops, Monitors and peripherals, Printers and printing issues, Mobile devices (basic configuration and troubleshooting), Meeting room IT setup (AV, conferencing tools, connectivity issues)
• Diagnose hardware and software issues and escalate to L2 support when necessary
• Assist in setup, onboarding, and offboarding of employees (device allocation, account setup)
• Maintain IT asset records and ensure proper documentation of issues and resolutions
• Provide basic user training and guidance for common IT tools and systems

Scope of Support:

• Support coverage: 9am – 6pm, Monday to Friday (8x5 support model)

Common Issues Handled:

• Microsoft Office / Outlook / Teams issues
• Login, password, and access-related problems
• Laptop performance and configuration issues
• Printer connectivity and errors
• Meeting room setup and conferencing issues
• Basic network connectivity troubleshooting

Requirements:

• Diploma or Degree in IT, Computer Science, or related field
• 1–3 years of experience in IT support or service desk environment
• Strong knowledge of Microsoft Windows and Microsoft 365 ecosystem
• Familiarity with ticketing systems and IT service management processes
• Basic understanding of hardware troubleshooting and device setup
• Good communication and customer service skills

Preferred Skills:

• Experience in laptop imaging/cloning tools
• Exposure to Active Directory and user account management
• Knowledge of mobile device support (iOS/Android)

Key Competencies:

• Problem-solving mindset
• Strong interpersonal skills
• Ability to prioritize and manage multiple tasks
• Team player with a customer-first attitude

Singaporean only

Job Overview:

We are seeking an experienced Infrastructure Lead to manage, maintain, and optimize the IT infrastructure. The Infra Lead will oversee the deployment, monitoring, and reliability of servers, networks, storage, and related infrastructure components. The role requires strong technical expertise, excellent coordination skills, and experience working in government IT environments.

Key Responsibilities:

Lead the Day 2 infrastructure team to ensure continuous, stable, and secure operations of all servers, network devices, storage, and on-premise systems.

Plan, implement, and monitor IT infrastructure changes, upgrades, and capacity expansions to meet project requirements.

Develop and maintain infrastructure architecture documentation, diagrams, and SOPs for deployment, maintenance, and incident response.

Collaborate closely with System Engineers and Software Engineers to support middleware, application deployment, and integration interfaces.

Manage incident resolution for infrastructure-related issues, including escalation to vendors or higher-tier support when necessary.

Ensure compliance with government IT security policies, InfoSec guidelines, and operational standards.

Plan and coordinate infrastructure maintenance schedules, patching, and system backups with minimal disruption to services.

Provide weekly reports on infrastructure status, incidents, resource usage, and recommendations for improvement.

Mentor and guide infrastructure team members to enhance skills, productivity, and knowledge sharing.

Participate in business continuity and disaster recovery planning and execution.

Qualifications and Requirements:

Minimum 7–10 years of relevant IT infrastructure experience, preferably in government or regulated environments.

Strong expertise in servers, network, storage, virtualization, cloud (AWS/Azure), and container orchestration (Docker/Kubernetes).

Experience with monitoring tools (e.g., Grafana, Nagios), automation (Ansible, Terraform), and ITIL processes.

Proven ability to lead a team, manage resources, and ensure 24/7 operational support.

Excellent communication skills, capable of presenting technical updates to both technical and non-technical stakeholders.

Strong analytical and problem-solving skills, with a proactive approach to risk mitigation.

Familiarity with security operations, InfoSec standards, and government compliance requirements.

Preferred Skills:

Experience in middleware platforms (WebSphere, Tomcat, or similar) and application deployment pipelines.

Knowledge of containerized infrastructure and CI/CD integration.

Experience in coordinating with multiple vendors and service providers.

Experience in install and configure the following COTS:

Confluent Kafka

Solace MQTT

Nginx

Apache HTTPD

MongoDB

MSSQL

IBM MQ

Team Size: Leading a team of 4–6 infrastructure engineers

Job Responsibilities including but not limited to:

• Prepare sales quotations and receive sales orders.
• Prepare delivery order, invoice and other relevant documents.
• Liaise with suppliers/customers on delivery and stocks inventory / entries.
• Provide support, including procedural documentation and relevant report.
• Install and configure computer hardware, software, systems, networks, printers and scanners.
• Assist and/ or guide client through a series of actions, to help setup systems or resolve issues.
• Establish good working relationships with customers and other professionals.
• Any ad-hoc assigned as instructed by manager.

Requirements:

• Positive attitude & independent
• Experience and knowledge in office system furniture or commercial carpet or interior design
• Good contacts with interior Designer & Architect
• Possess good interpersonal skills
• At least 1 year of working experience in the related field is required
• Preferably Entry Level specialized in Sales – Corporate or equivalent

Job description:

• Lead and manage the IT department, providing guidance, support, and technical assistance to ensure smooth daily operations.

• Manage IT vendors and procurement, including negotiating contracts, evaluating solutions, and ensuring cost-effective purchases.

• Oversee and maintain IT infrastructure, including system upgrades, maintenance, migrations, performance monitoring, and outage planning.

• Drive technology improvement initiatives by identifying and implementing solutions that enhance efficiency, productivity, and cost savings.

• Ensure IT security, compliance, and governance through policy enforcement, security monitoring, audits, and best-practice implementation.

• Manage IT assets, budgets, and licensing, including budget planning, expense verification, software renewals, and resource allocation.

• Support organizational development and administration by coordinating IT training programs, preparing audit documentation, attending professional training, and assisting with ad hoc administrative tasks.

Job Objectives

• Support local and global IT Incidents and Service Requests
• Drive and coordinate Major Incidents to ensure that we inform our colleagues (internally/externally) and get the Major Incident at hand resolved
• Assist our colleagues in Infrastructure & Operations on tasks where hands are needed
• Provide IT technical support to users including installation, configuration, maintenance
  and troubleshooting.
• Manage equipment RFQ and procurement, ensure asset management is done according to our processes
• Manage inventory and IT assets
• Pick up, resolve, update, close incidents and service requests tickets.
• Support IT problem management and Change Requests.
• Ensure that IAM (Identity and Access Management) activities are done with proper attention and care
• Capture and share knowledge through written Knowledge Article
• Work closely with the different Service Desks within the organization of Airbus
• Provide familiarization training to business users in regards to IT tools, devices and services.
• Contribute to constantly improving service delivery, processes and procedures workflow.

Job Responsibilities

• Handle primarily complex IT issues/requests, and ensures feedback is given to junior IT Supporters, on how to approach less complex issues
• Ensure that users get technical problems resolved as soon as possible
• Ensure that users are running on a stable and supported PC environment 
• Ensure that Satair has a stable and updated user platform that fits the overall business requirements
• Manage client software composition and version through official tools
• Monitor automatic jobs and resolve or escalate any issues
• Monitor hardware and interfaces to external parties
• Manage software and ensure that Satair has paid for all licenses in use
• Manage printer setup and other peripheral equipment and support it
• Manage PC security and access control including security on portable PCs, virus check, disk encryption etc.
• Ensure procurement of IT equipment
• Keep hardware and software register updated
• Ensure management of PC pool and other lending equipment
• Actively participate in regional activities identified and described by central IT
• Ensure availability in the 24/7 IT Support
• Take part in, drive and complete at least 1 project and initiative of various complexity successfully according to the expectations from management and other stakeholders
• Other duties as assigned

Secondary Responsibilities

• Foster and advertise the outside/in perspective - not only for him or herself, but also for the team as a whole
• Own and lead at least two additional areas of responsibility, related to specific areas in the IT Support that needs special attention, (i.e. CMDB and Knowledge Management), which is led and managed successfully and according to the expectations from management and other stakeholders
• Facilitate training and knowledge sharing sessions both internally and externally, if required related to the additional areas owned
• Follow and promote the processes, procedures and work instructions related to Incident, Problem, Request Fulfillment and Knowledge Management and provides assistance if required to colleagues
• Support the HO in ensuring successful onboarding/ training of new team members.
• Lead incident response and root-cause analysis
• Participate in troubleshooting and solving issues on the central IS/IT solution
• Assist staff with advice and guidance in the use of the Satair’s systems
• Prepare and create documentation for Satair systems 
• Participate in the technical documentation of Satair’s IT set-up and operational procedures
• Participate in improving the service to the organization
• Participate with input to improve the stability of the IT solution
• Raising Problem Tickets for investigation

Job Requirements

• Bachelor’s Degree  or 3+ years experience within IT Support
• ITIL Foundation certified (v3 or v4)
• Used to working in an IT Service Management (ITSM) tool
• Work experience with Microsoft Active Directory
• Broad understanding of IT (hardware, software, network, communication)
• Printer troubleshooting and Print Management
• Experience with IT Asset Life Cycle Management (CMDB - Configuration Management Database)
• Experience with writing documentation, as this experience will be required when writing knowledge articles.
• Familiar with network topics such as DHCP (Dynamic Host Configuration Protocol), and DNS (Domain Name System)
• Written skills that demonstrates structure
• Customer-minded
• Strong team player with excellent communication skills
• Good analytical skill; ability to see the bigger picture and derive mid to long term recommendations on way forward
• Ability to balance and align varying interests, build successful relations across functions and with all stakeholders
• Diplomatic sense and open/‘out-of-silo’ mind-set
• Ability to work in an international context
• Ability to articulate to both technical and non-technical audiences
• Ability to organize, manage multiples priorities and work well under pressure
• Independent, patience and willingness to learn
• Self-motivated, proactive, self-discipline with a service mindset
• Act as a role model for the other colleagues in the IT Support