Operations Executive - 5 day week - Singaporeans only - no experience required

Reporting to the Director, the Operations Executive candidate is to manage projects assigned and is competent on the following:

- to supervise the well being and performance of the staffs managed under the Operations Executive

- to liaise with clients on their business needs, plan the necessary schedule and supervise the execution.

- to select and develop own team of staffing(s) through recruitment and interviews

- to liaise internally with HR on staffing support and training needs

- liaise internally with DB on new projects preparation and implementation

- to participate in discussion with clients on business needs.

Requirement

• NITEC/ Higher NITEC/ Diploma/ Degree in any discipline
• Candidate is to be competent in basic computer skills
• Candidate is to have strong communication skills
• Candidate should have experience in both people and project management

Remuneration and entitlements

• Gross salary from $2800 to $4000
• Health and Wellness benefit of $180 per year
• Good performance reward
• Performance Bonus
• Annual Leave
• Medical Leave
• Hospitalization Leave
• Birthday Leave
• Group Hospital Surgical Insurance
• Corporate Individual Scheme (CIS) - M1

Job Types: Full-time, Fresh graduate

Pay: $2,800.00 - $4,000.00 per month

Benefits:

• Additional leave
• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Professional development

Schedule:

• Holidays
• Monday to Friday
• Weekend availability

Supplemental Pay:

• 13th month salary
• Performance bonus

Experience:

• Operations management: 1 year (Preferred)
• project management: 1 year (Preferred)

Work Location: Hybrid remote in Singapore 608526

contact Grace 87952790

Role: Customer Care Executive

Job Description

- Actively listen to customers to identify their issue and offer suitable solutions to meet to address their concern.

- Resolve at least 90% queries received on the first instance without escalation.

- Ensure accurate data logging into the CRM system in compliance with internal standards.

- Able to identify problems and make recommendation for change or improvements.

- Able to assess issue severity, distinguishing between life-threatening situations, red flags, and normal feedback.

- Build and maintain positive, trusting relationships with customers through open and empathetic communication.

- Stay informed about new and changing policies to ensure the provision of accurate advice to customers, while also engaging in continuous learning to broaden knowledge relevant to the role.

- Participate in cross-training to expand expertise in other domains

- Manage concurrent workstreams efficiently in a fast-paced environment, adapting to the frequent introduction of new policies and requirements.

- Perform any ad-hoc tasks assigned by the supervisor

- Knowledge Competency:

Domain-specific training equips agents with the knowledge required to address customer enquiries accurately and in accordance with approved policies and guidelines. Agents must successfully complete modular assessments during the training phase, achieving the required minimum scores to demonstrate readiness.

- Listening and Comprehension Competency:

Strong emphasis is placed on developing agents’ ability to actively listen, accurately interpret customer needs, and communicate advice clearly and effectively. These competencies are critical to achieving positive customer experiences and reducing repeat contacts.

- Technical and System Competency:

Agents are trained to proficiently use all systems and tools required to support Ministry operations, including case management platforms, CRM systems, and digital service applications and AI assisted Tools.

Customer Acquisition Executive (Branch)

• Working Location: Island wide branch; Office at Dhoby Ghaut
• 6 Days Working [Depends on branch opening hours]
• Salary: $2100 basic + High Commission (Gross $3k ++ or higher)

Responsibilities & Duties:

• Promoting services to clients based on their needs and requirement
• Follow up with customers regarding their application
• Meeting sales target set by company
• Other duties as required by the company

Interested applicants kindly submit your resume through here or Whatsapp +65 9019 3218 (Joevy), and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

Tan Yu Jing Reg No: R26161199

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Studio Experience Executive

Join Our Studio Team

We are looking for a warm, organised, energetic, and service-oriented Studio Experience Executive to help shape the daily experience and atmosphere within our Pilates studio.

This role sits at the heart of the studio experience. You will not simply operate a reception counter. You will help create the environment, energy, discipline, hospitality, and community experience that members interact with every day.

You will serve as one of the first points of contact for members and guests, while also supporting the operational coordination required to ensure the studio runs smoothly, professionally, and consistently.

The role is ideal for individuals who enjoy working with people, thrive in wellness and lifestyle environments, and take pride in creating beautiful and meaningful experiences for others.

About The Studio

We are building more than a Pilates studio.

Our direction is centred around movement, wellbeing, human performance, recovery, discipline, and long-term health. We believe that the environment, service culture, and member experience are just as important as the workout itself.

The studio is designed to be:
• welcoming and community-oriented
• professional yet warm
• calm, structured, and uplifting
• premium without being intimidating

As we grow, the role is expected to evolve together with the business, including opportunities to support broader wellness, fitness, and studio ecosystem initiatives.

Key Responsibilities

Member & Guest Experience

You will help create a welcoming, positive, and professional experience for every client entering the studio.

Responsibilities include:
• welcoming members and guests warmly upon arrival
• managing daily studio check-ins and attendance
• assisting members with bookings, schedules, and enquiries
• supporting first-timers and trial guests with studio orientation
• ensuring members feel acknowledged, comfortable, and supported
• maintaining strong service standards and hospitality throughout the studio
• helping create a calm, organised, and uplifting environment

The overall studio experience should feel thoughtful, smooth, and intentional.

Front Desk & Client Communication

You will support day-to-day communication and administrative coordination across the studio.

Responsibilities include:
• handling WhatsApp, phone, email, and social media enquiries
• responding to client enquiries promptly and professionally
• managing appointment scheduling and booking coordination
• maintaining accurate client records and attendance tracking
• supporting membership administration and package management
• coordinating waitlists, cancellations, and class availability
• ensuring operational information is properly updated across systems

Strong responsiveness, follow-through, and communication discipline are important for this role.

Membership & Sales Support

You will support the studio’s membership growth and engagement efforts through strong relationship-building and follow-up.

Responsibilities include:
• engaging enquiries and trial guests professionally
• supporting membership and package conversion efforts
• following up on leads and client enquiries
• supporting onboarding and activation of new members
• helping members understand available classes, programmes, and services
• supporting retention and community engagement initiatives
• assisting with studio campaigns, launches, and promotional activities

This role is not hard-selling in nature. The focus is on building trust, comfort, confidence, and long-term relationships.

Studio Operations & Coordination

You will help ensure that daily studio operations remain organised, smooth, and operationally ready.

Responsibilities include:
• supporting opening and closing procedures
• ensuring studio cleanliness and presentation standards are maintained
• monitoring reception, lounge, and common areas
• coordinating with instructors, cleaners, and vendors where required
• supporting inventory and stock management for retail and operational items
• ensuring towels, amenities, refreshments, and supplies are properly maintained
• assisting with simple reporting and operational tracking
• identifying operational issues early and escalating where required

Attention to detail and consistency are important in maintaining a premium studio environment.

Studio Culture & Community

We believe strong studios are built on people, culture, and relationships.

You will play an important role in helping shape:
• member engagement
• studio culture
• community energy
• welcoming atmosphere
• professionalism and hospitality standards

Responsibilities include:
• supporting member engagement activities and events
• helping members feel connected to the studio community
• contributing positively to team culture and morale
• representing the studio brand professionally and warmly
• helping maintain a positive and respectful studio environment

Requirements

We are looking for someone who:
• enjoys interacting with people
• communicates warmly and confidently
• is organised and responsible
• can manage multiple tasks calmly and professionally
• is responsive and disciplined in follow-through
• enjoys wellness, fitness, Pilates, or lifestyle environments
• takes pride in creating good experiences for others

Experience in hospitality, wellness, fitness, retail, café, or front desk operations will be advantageous, though attitude and learning mindset are equally important.

Working Arrangement

• 5-day or roster-based work arrangement
• Weekend and evening shifts may be required
• Studio-based role
• Opening and closing shifts may apply depending on roster deployment

Growth Opportunities

As the business expands, there may be opportunities to grow into broader responsibilities involving:
• studio operations
• member engagement
• wellness and lifestyle programmes
• events and partnerships
• sales and community development
• multi-site studio coordination

We are looking for individuals who want to grow together with the business over time.

Salary & Benefits

• Competitive salary package
• Staff wellness and training benefits
• Exposure to Pilates, fitness, wellness, and lifestyle operations
• Career progression opportunities within the wider ecosystem

Apply Now

If you enjoy working with people, thrive in a wellness environment, and want to help build a meaningful and premium studio experience, we would love to hear from you. Send me your CV via this portal or whatsapp me at 8886 8268.

Looking for a role where every day is different? Join our Brand Experience team and learn how successful campaigns are executed.

What You'll Do:

✅ Represent client brands at events.

✅ Engage with members of the public.

✅ Support campaign coordination activities.

What You'll Gain:

Company Overview

The client is located in Singapore, offering a premier multi-sensory party experience with state-of-the-art audio/visual equipment, luxurious private rooms, exclusive DJ booths, and five-star private chef dining for unforgettable events.

Job Summary

You will engage new and existing clients to grow the customer base, deliver excellent customer service to maintain the brand’s reputation, and manage customer bookings to ensure satisfaction.

Responsibilities

• Identify and connect with new clients to expand the customer base through targeted marketing activities
• Maintain relationships with existing clients by providing consistent communication and support
• Deliver high-quality customer service to uphold and enhance the brand image
• Manage customer bookings accurately and confirm details to ensure a smooth customer experience
• Monitor customer feedback and resolve issues promptly to maintain satisfaction

Preferred competencies and qualifications

• Demonstrate a positive learning attitude to adapt and grow in the role
• Collaborate effectively as a team player to support team goals
• Availability for full-time work

Other Information

• Location: 1 Selegie Road Singapore 188306
• Working hours: 6pm to 3am
• Salary: $4500-$6500

Highlights:

• Attractive BONUS + Extra Incentives
• One-on-One Coaching
• Career Progression
• Frequent Bonding Events
• Personal Development Training

Company Overview

The client is located in Singapore, offering a premier multi-sensory party experience with state-of-the-art audio/visual equipment, luxurious private rooms, exclusive DJ booths, and five-star private chef dining for unforgettable events.

Job Summary

Provide excellent customer service by engaging new and existing clients, managing bookings, and ensuring customer satisfaction to uphold the brand’s reputation.

Responsibilities

• Identify and engage new clients through targeted marketing activities to grow the customer base
• Maintain relationships with existing clients by providing timely communication and personalized service
• Manage customer bookings accurately to ensure smooth scheduling and service delivery
• Resolve customer inquiries and issues promptly to maintain high satisfaction levels and uphold brand image
• Collaborate with team members to support overall customer service goals and enhance client experience

Preferred competencies and qualifications

• Demonstrate a positive learning attitude to adapt to evolving customer service practices
• Exhibit strong teamwork skills to contribute effectively within a collaborative environment
• Availability for full-time work

Job Responsibilities:

1.  General:

• Report to the Director of Finance (Hong Kong) and work closely with the Senior Accounting Manager and Personal Assistant.

2.  Administration:

• Oversee office administrative and procurement functions, including office services, supplies, insurance, IT, repair and maintenance, leasing and tenancy renewal, office improvement/renovation, and courier services.

• Maintain organized filing and documentation systems.

• Liaise with vendors, government agencies, insurers, and other service providers on corporate and administrative matters.

3. Property management:

• Liaise with vendors including government agencies, property agencies, property management company, insurers and so forth for property corporate matters.

• Manage administrative and corporate matters related to properties owned by the company.

• Coordinate with property agencies, management companies, government bodies, and insurers on property‑related issues.

4. Personal Assistant Support:

• Provide assistance to the Personal Assistant in supporting management, as required.

Job Requirement:

• Degree with related discipline

• Comfortable to work in small team

• Comfortable to handle IT issues (No need hands-on, more towards to coordination with vendor)

• Comfortable with PA ad hoc duties.

• Must have office admin experience

• Experience in tenancy renewal / dealing with property management company for rental and renovation issues, rental issues with tenants is preferred

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format or please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd      

EA License No: 19C9950

EA Personnel: Lee Jun Siong (Johnson)

EA Personnel Reg No: R24120242

We are seeking a committed and service-oriented Guest Experience Executive to join our hospitality team. This role has been thoughtfully redesigned to integrate security operations with selected concierge and call centre responsibilities, play a pivotal role in ensuring the safety, comfort, and satisfaction of hotel guests through proactive engagement, vigilant security monitoring, and professional call handling. This is a multi-functional role best suited for individuals with strong situational awareness, service excellence, and the ability to respond effectively to both guest needs and security-related matters.

Responsibilities:

1. Guest Experience & Concierge Services

• Deliver warm, professional, and personalized service throughout the guest journey—from arrival to departure.
• Handle VIP guest arrangements and ensure special requests are fulfilled accurately.
• Provide recommendations for local attractions, dining, transportation, and guest services.
• Oversee hotel driveway and lobby area to ensure a clean, welcoming, and organized environment.
• Coordinate logistics such as airport transfers, limousine bookings, and car park assistance.
• Work closely with third-party service providers (e.g. restaurants, transport operators) to enhance guest satisfaction.
• Supervise and support the Concierge/Bell team in their daily tasks and guest interactions.
• Plan duty rosters based on operational needs and manage leave scheduling effectively.

2. Security & Safety

• Conduct routine patrols of hotel premises and report any suspicious activity or safety hazards.
• Enforce safety protocols, conduct bag checks, and assist in managing access control points (e.g. staff entrances, contractor access).
• Respond to emergencies, support the Emergency Response Team (ERT), and provide first aid when needed.
• Assist in managing lift and traffic control during peak hours and special events.
• Support People & Culture team with locker inspections and incident reporting procedures.

3. Call Centre & Guest Communication

• Handle inbound calls, internal communication, and guest requests using hotel systems (e.g., Avaya One-X, DuVoice).
• Manage wake-up calls, do-not-disturb requests, and general phone services professionally.
• Use hotel software platforms (e.g., Infrasys, TableCheck, Bartech) to manage room service orders, minibar status, and restaurant reservations.
• Maintain accurate e-logs of guest communications, complaints, and follow-ups.
• Escalate and resolve guest issues or service recovery cases in a tactful and timely manner.
• Monitor call quality standards (e.g. response time, call abandonment rate) and provide feedback to improve service delivery.

We are on the lookout for a Candidate Experience Specialist, Executive Recruiting (fixed term, 12-month contract) to join our Candidate Experience team and support hiring across APAC/MENA on our journey to always deliver amazing experiences.

As part of the Executive Search function within People & Culture, you will partner with global recruiters and senior stakeholders to ensure a seamless, efficient, and high-quality candidate experience. While supporting a broader range of senior and leadership roles, you will contribute to an executive-level standard of coordination and communication across all interactions.

In this role, you will

• Manage and coordinate complex interview processes across stakeholders, seniority levels, and time zones with accuracy, structure, and attention to detail

• Organize travel, onsite interviews, and executive-level logistics

• Act as the main point of contact for candidates, ensuring clear, timely, and professional communication

• Deliver a seamless and high-quality candidate experience throughout the process, aligned with our executive hiring standards

• Maintain accurate data and workflows in SmartRecruiters

• Proactively identify scheduling challenges, drive effective solutions & support executive hiring initiatives and projects

Kiztopia is a successful start-up and the biggest indoor children playground in Singapore! We are seeking a highly motivated, creative and experienced Senior Guest Experience Executive to join our team in Singapore. As the Senior Guest Experience Executive, you will be responsible for developing and executing engaging event programs and creating high-quality content in our events activities such as birthday party, school visit, stage performance, playground activity. You will play a crucial role in coordinating and managing events and producing compelling content across various platforms. This is an exciting opportunity for a self-motivated individual with a passion for program management, content creation, and audience engagement.

Highlights of what we offer:

·      Dynamic, fun and rewarding working environment

·      Close knitted team

·      Good employee benefits (eg. medical insurance, on job training, etc.)

·      Career growth and development opportunities

Roles and Responsibilities

1. Manage and respond to all incoming enquiries via phone, email, WhatsApp, and walk-ins, providing prompt and helpful information.

2. Present party packages clearly, highlighting key features to generate interest.

3. Recommend relevant add-ons and upgrades to enhance the guest experience and maximize revenue.

4. Document all customer preferences and special requirements accurately.

5. Prepare invoices, process deposits, and ensure all payments are collected on time.

6. Act as the dedicated point of contact for guests before, during, and after their event.

7. Generate service orders and coordinate with external vendors (decor, entertainment, etc.) to ensure all requirements are met.

8. Coordinate with the execution team on staffing and resource flow.

9. Track and maintain inventory for event consumables and equipment.

10. Train and certify "Party Masters" to host events, providing active coaching to maintain high service quality on the floor.

11. Conduct regular audits of "Party Masters" to ensure hosting standards are met. Identify gaps and mandate re-training where necessary to protect the brand experience.

12. Continually review and update training materials.

13. Analyze existing workflows to identify bottlenecks and implement faster, more efficient processes.

14. Serve as a mentor to the Guest Experience team, providing daily guidance and troubleshooting support for complex bookings or disputes.

15. Assist the Guest Experience Manager with data analysis, report generation, market research, and reviewing product offerings to stay competitive.

16. Stand in for the Guest Experience Manager during their absence, overseeing the department's daily operations.

Job Requirements

1. Able to perform shift schedules and commit during peak periods (i.e. School Holiday, Weekends, Public Holiday) with long hours of standing/walking.

2. Motivated individual who likes to explore new thing and learn new skills

3. Excellent communication and interpersonal abilities, with a strong customer-centric approach.

4. Well-organized and detail-oriented, capable of handling multiple bookings and tasks at the same time.

5. Proactive, adaptable, and positive, with the ability to perform effectively under pressure in a fast-paced setting.

6. Skilled in using booking platforms, spreadsheets, and reporting software.

7. Competent in coordinating with vendors, managing orders, and monitoring inventory levels.

8. Flexible availability, including willingness to work weekends or during event periods as needed.

Qualifications Requirements:
1. Diploma in Hospitality, Tourism, Business Management, or a related field.

Job Description:

1.     Provide quality customer service support to customer over email and phone

2.     Perform Sales Order Management for Customers

3.     Download PO from Customer portal

4.     Create Sales Order in Epicor system

5.     Prepare POD for Customer Shipment

6.     Extract and tabulate data for monthly reporting

7.     Ensure proper documentation records and filling

8.     Download quotation for OEM parts and Raw Material

9.     Download drawing and BOM from Customer website

10. Update price in Costing List

11. Quote management for customers

Preferred competencies and qualifications

• Minimum 2-3 years of experience in order processing to ensure familiarity with sales order workflows
• Proactive attitude with the ability to take initiative and work diligently
• Proficient in Excel functions including V-lookup, Pivot Tables, and basic formulas to analyze and organize data effectively