SERIVCE COORDINATOR - ENGINEERING
2 months ago
Responsibilities:Work closely with the Country Business Manager, service managers, on forecasting, revenue and ongoing customer Business relat.....
Responsibilities:
- Work closely with the Country Business Manager, service managers, on forecasting, revenue and ongoing customer Business related activities.
- End-to-End Order fulfillment from Opportunity to Quote to Customer Purchase order up to Delivery and cash collection escalations.
- Sales Orders Backlog follow up, work closely with HQ team to align customer requirements, supply dates and shipping plan.
- Manage customer orders in ERP system to ensure all data is uploaded and facilitate order approval and invoice process with finance.
- Customer payment coordination, tracking to ensure timely collection.
- Work closely with the Service engineers, manage service call fulfillment and re-ordering from HQ.
- Manage Customer returns of faulty parts to HQ for repair (RMA).
- Responsible for regular documentation preparations for business with legal.
- Work closely with the HQ Global Service Business Operations teams for monthly/quarterly revenue closing, customer forecast and communicate risks
- Other tasks assigned by Business Service managers.
Requirements:
- BA / B.Sc in Industrial Engineering and Management / Business Management or equivalent
- +2 years of experience in manufacturing companies, solid experience in demand planning, customer services, or supply chain management.
- Strong excel skills – Must be proficient in Excel (including formulas, functions, pivot etc..)
- ERP/Oracle systems – a plus. ERP Priority - an advantage
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