Total 614 support analyst job vacancies in Business Management / Project / Planning category in Singapore

We are seeking an experienced and dynamic FBA tocontribute to our strategic initiatives and drive key business outcomes withinthe Bank. This role requires a strong leader capable of managing complexprojects and working with high-performing teams.

Job Responsibilities

• Translate high-level requirements into detailed documentation within the organization's context
• Review and work with SA (System Analyst) on functional specifications and prepare flowchart
• Evaluate and analyse existing business processes and uncover areas for improvements
• Define detailed business processes, spanning both online and offline aspects
• Coordinate with various stakeholders in UOB to get detailed requirements and ensure that they are met through proposed solution
• Work with the design team for requirements that require User Interface Design
• Consult Solution Architect or System Analyst for technical requirements
• Collaborate with GIS to ensure nonfunctional requirements effectively incorporate security requirements
• Support the business pilot/live functionally
• Review with Test Manager/Testers test cases and ensure requirements/solutions are tested.
• Clarifications on defects raised during testing and ensure correct classification on defects
• Impact assessments on Change request or scope creep
• Functional Specification Documents Operational Impact Assessment
• Detailed Test Case Review
• Requirement Traceability and Change Management Document

Job Qualifications
* Bachelor's degree in IT, Finance, Economics, or a related field. An MBA orequivalent advanced degree is highly preferred.
* Minimum of 8-10 years of progressive experience in the banking or financialservices industry, with at least 3-5 years as a functional business analyst orsystem analyst preferred
* Proven track record of successfully managing complex projects and achievingstrategic business objectives.
* Strong understanding of financial products, services, and market dynamicswithin the banking sector.
* Excellent communication, interpersonal and presentation skills, with theability to influence and engage stakeholders at all levels.
* Demonstrated ability to think strategically, analyze complex problems, anddevelop effective solutions.
* Solid understanding of regulatory frameworks and compliance requirementswithin the financial industry.
* Proficiency in financial software and data analysis tools, and the SDMprocess and testing tools

Responsibilities

•  Collaborate with senior consultants to gather and analyze client requirements, translating business needs into actionable technology solutions.

• Support the design and development of solutions, contributing to technical specifications, workflows, and functional requirements.

• Participate in data collection, analysis, and interpretation to provide insights that inform decision-making and strategy.

• Contribute to the creation of project documentation, including project plans, status reports, and client communications.

• Assist in facilitating workshops and presentations to stakeholders, ensuring clear communication of technical concepts.

• Participate in team meetings and brainstorming sessions to discuss solutions.

Requirements

• Bachelor’s degree in Computer Science, IT, or related field.

• At least 1-3 years of relevant working experiences

• Experienced in the following:

  • Requirements Gathering: Stakeholder interviews, workshops, elicitation techniques, and managing conflicting requirements

  • Documentation & Specifications: Writing SRS, SDS, user stories, use cases, and acceptance criteria

  • Testing: UAT planning and execution, test case development, defect tracking, and sign-off

  • Deployment Support: Release coordination, go-live checklists, post-deployment validation, and hypercare support

Must Have Skills

• Independent and detail-oriented with the BA tasks assigned - able to collaborate with various stakeholders to identify solutions to business problems, piecing together requirements to provide holistic solution

• Able to comprehend technical requirements, understanding requirements at code level as well as perform basic debugging. Basic understanding of Java, Javascript, SQL, AWS Cloud

• Effective/confident communication, ability to translate technical concepts into non-technical language for client communication

Licence no: 12C6060

Nomura Overview

Nomura is a global financial services group with an integrated network spanning over 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Retail, Wholesale (Global Markets and Investment Banking), and Investment Management. Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.

Department Overview

Nomura's International Wealth Management department offers unparalleled financial services and solutions to high-net-worth individuals and families globally. Our dedicated team of experts provides personalized advice and tailored strategies to help clients achieve their financial goals and preserve their wealth. With a comprehensive range of investment products and a commitment to exceptional client service, we are proud to be a trusted partner in navigating the complexities of the global financial landscape.

Role Description

The Business Analyst position sits within the IWM Client Experience - Front Office (CE-FO) domain that focuses on enhancing client experience, reducing operational risk, and improving front office efficiency. The team plays a strategic role in delivering client-facing initiatives and works closely with Business Management, IPAS, Operations, Compliance and Technology teams to implement solutions that improve client service delivery and operational efficiency.

As the Business Analyst, you will be at the forefront of driving change and innovation within our wealth management division, working on high-impact projects that shape the future of our business around client experience. You will be required to assist in driving efficiency initiatives to improve client experience, reduce operational risk and reduce hours and efforts.

Responsibilities

Client Experience & Digital Transformation

• Lead digital platform transformations including soft token implementation & migration
• Manage digital platform initiatives and define client experience and user journey
• Execute strategic client experience projects with measurable outcomes

Business Analysis & Requirements Management

• Gather, analyze, and document business requirements from diverse stakeholders
• Translate requirements into functional specifications, user stories, and actionable solutions
• Perform data analysis, gap analysis, and impact assessments for system improvements
• Facilitate workshops and ensure Business-IT alignment throughout solution delivery

User Acceptance Testing Leadership

• Lead UAT for digital banking and CE-FO initiatives, defining scope, objectives, and success criteria
• Create comprehensive test plans, coordinate testing teams, and manage defect resolution
• Track progress, escalate issues, and provide UAT sign-off upon meeting quality standards

Project Coordination & Process Optimization

• Support project planning, tracking, and reporting across CE-FO initiatives
• Maintain project documentation and coordinate stakeholder engagement
• Identify automation opportunities and streamline client services processes
• Ensure regulatory compliance and monitor operational risk metrics

Requirements

• Minimum Degree in Finance, Business, Computer Science or Information Technology
• Minimum 5 years’ experience in business analyst function with demonstrated focus on client experience and front office operations in wealth management
• Minimum of 5 years’ experience with authentication systems and digital platforms
• Experience working with client reporting systems and Avaloq core banking system
• Proven track record in project coordination and execution within financial services environment
• Experience with workflow management tools such as JIRA, Confluence or similar platforms
• Knowledge of regulatory frameworks applicable to wealth management
• Strong analytical and problem-solving skills with attention to detail
• Proficiency in Microsoft Office Suite and willingness to learn risk management software and tools
• Excellent written and verbal communication skills
• Team player with strong interpersonal skills and multicultural awareness

Nomura Competencies

• Explore Insights & Vision: Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future.
• Making Strategic Decisions: Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations.
• Inspire Entrepreneurship in People: Inspire team members through effective communication of ideas and motivate them to actively enhance productivity.
• Elevate Organizational Capability: Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing.
• Inclusion: Respect DEI, foster a culture of psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect).

Diversity Statement

Nomura is committed to an employment policy of equal opportunities and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation.

DISCLAIMER: This Job Description is for reference only, and whilst this is intended to be an accurate reflection of the current job, it is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. The management reserves the right to revise the job and may, at his or her discretion, assign or reassign duties and responsibilities to this job at any time.

Nomura is an Equal Opportunity Employer

SFID: 13270

We are hiring on behalf of our client, a reputable organisation supporting public sector initiatives, for a Business Process Analyst / Solution Designer to drive digital transformation projects across government agencies.

This role focuses on analysing and optimising business processes, designing solution workflows, and translating requirements into clear, implementable specifications.

Key Responsibilities

• Engage stakeholders across government agencies to understand and analyse current business processes
• Identify opportunities for process optimisation and efficiency improvements
• Design to-be process flows, system workflows, and end-to-end solution architectures
• Develop wireframes and mockups to visualise user journeys and system interactions
• Translate business requirements into clear functional specifications and flow designs
• Collaborate with technical teams to ensure solutions are feasible, scalable, and aligned with requirements
• Support documentation and ensure clarity across all stages of the project lifecycle

Requirements

• Degree in Business, Information Systems, Computer Science, or related field
• Minimum 3+ years of experience in business analysis, process design, or solution design
• Strong experience in process modelling, workflow design, and documentation
• Ability to create wireframes/mockups to support solution design
• Comfortable working with both business and technical stakeholders
• Detail-oriented with strong written and verbal communication skills

Preferred / Nice to Have

• Prior experience working on Singapore public sector / government projects
• Familiarity with digital transformation initiatives
• Experience working in Agile or structured delivery environments

All information will be kept strictly confidential. Only shortlisted candidates will be contacted.

TALENT PULSE PTE. LTD.
EA License No: 25S2956

We are seeking a Business Support Executive to provide comprehensive support to senior management, with a strong focus on budget reporting, management updates, and business operations support. This role goes beyond traditional administrative work — you will be actively involved in preparing business reports, coordinating management updates, and ensuring smooth communication across teams.

• Prepare budget reports, tracking expenses, and compiling updates for management.
• Coordinate executive meetings, including agendas, materials, logistics, and follow-ups.
• Manage schedules, correspondence, and preparing briefing decks for senior management.
• Maintain documentation and reporting systems to ensure smooth business operations.

Requirements:

• Diploma or degree in Business Administration or equivalent.
• Proven experience in business/management support in the Construction/Engineering sector.
• Strong skills in MS Excel and PowerPoint, with hands-on experience preparing reports and presentations.
• Excellent communication, organizational skills, and ability to work independently.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Responsibility

• Drive product outcomes by delivering actionable insights.
• Conduct market analyses to identify problem space and opportunity size.
• Evaluate existing solutions to identify unique opportunities or areas of synergies.
• Conduct user interviews and gather insights to inform formulation of problem statement.
• Define key success factors, identify relevant metrics, and build dashboards to track metrics.
• Analyse results post- release to identify areas of improvement.
• Analyse impact of requested changes, assess reasonableness of resource requirements

Requirements

• 3-4 years of relevant BA experience
• Proven record of collecting and synthesizing data to derive actionable insights.
• Excellent written and verbal communication skills to pitch ideas and influence stakeholders.
• End to end experience working with product team to build products.
• Ability to work effectively and independently under pressure and prioritize effectively to meet tight deadlines.
• Computer science, product management related degrees or diplomas are a plus

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realize their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

This is a 12 months fixed term contract role.

What will you do?

As a Digital Business Analyst for Websites & CRM Systems, you will serve as the critical bridge between business stakeholders and technical teams, ensuring that digital transformation initiatives deliver maximum value and meet user needs. You will be responsible for conducting comprehensive business analysis, requirements gathering, and solution design for MOE's website modernization and CRM transformation projects. Working closely with product managers and project managers, you will translate complex business requirements into clear technical specifications whilst ensuring alignment with organizational objectives and user experience goals.

Your primary focus will be analyzing current state processes, identifying improvement opportunities, and designing future state solutions for AI-powered CRM systems, knowledge management platforms, and internet-facing applications serving parents, educators, and internal staff.

Business Requirements Analysis

• Conduct comprehensive analysis of current business processes related to customer service operations, knowledge management, and parent-facing services. Engage with stakeholders across headquarters and schools to gather detailed functional and non-functional requirements. Document business rules, workflows, and integration requirements for CRM and website transformation initiatives.

Process Mapping and Optimization

• Create detailed current state and future state process maps for customer service workflows, knowledge sharing procedures, and online application processes. Identify inefficiencies, bottlenecks, and improvement opportunities in existing systems and processes. Design optimized workflows that leverage AI capabilities and self-service functionalities.

CRM System Analysis and Design

• Analyze existing bespoke CRM system capabilities and limitations, documenting gaps and improvement opportunities. Define requirements for AI-powered customer service features, including call agent functionality, intelligent routing, and escalation protocols. Collaborate with technical teams to design integration points between CRM systems and other MOE applications.

Website and Knowledge Management Requirements

• Gather and document requirements for internet-facing applications, including mother tongue language appeals platforms and knowledge management systems. Define user stories, acceptance criteria, and functional specifications for self-service capabilities. Analyze information architecture requirements and design intuitive user journeys for parents and educators.

Data Analysis and Insights

• Conduct data analysis to identify trends, patterns, and opportunities for improvement in customer service metrics and website usage. Define key performance indicators and success metrics for new systems. Analyze user behavior data to inform design decisions and optimization strategies.

Solution Design and Documentation

• Create comprehensive business requirements documents, functional specifications, and user acceptance criteria. Develop wireframes, mockups, and process flows to communicate solution designs to technical teams. Maintain traceability matrices linking business requirements to technical specifications and test cases.

Testing and Quality Assurance

• Develop comprehensive test scenarios and user acceptance testing plans. Coordinate testing activities with business users and technical teams. Validate that delivered solutions meet business requirements and provide expected value to users.

Stakeholder Engagement and Training

• Facilitate workshops, interviews, and focus groups with business stakeholders to gather requirements and validate solutions. Support change management activities by documenting process changes and training materials. Assist in user training and system adoption initiatives.

Requirements

• Minimum 4 years of business analysis experience with focus on digital transformation and system modernization projects
• Proven experience analyzing CRM systems and customer service processes, preferably in government or public sector environments
• Strong knowledge of business analysis methodologies including requirements gathering, process mapping, and solution design
• Experience with website development projects and internet-facing application analysis
• Demonstrated expertise in data analysis and performance metrics definition
• Understanding of AI and automation technologies in business process contexts
• Knowledge of government data governance, security requirements, and compliance frameworks
• Experience with user experience design principles and customer journey mapping
• Excellent analytical and problem-solving skills with attention to detail
• Outstanding communication and facilitation skills with ability to work with diverse stakeholder groups
• Proficiency with business analysis tools, documentation standards, and requirements management

Preferred Qualifications

• Experience with leading CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow
• Background in knowledge management system analysis and information architecture
• Understanding of Singapore Government Tech Stack components and integration patterns
• Experience with AI-powered customer service solutions and chatbot implementations
• Knowledge of contact center operations and customer service metrics
• Certification in business analysis (CBAP, CCBA, or equivalent)

Key Competencies

• Analytical thinking with strong problem-solving and critical reasoning abilities
• Customer-centric mindset with deep understanding of user experience principles
• Systems thinking approach to complex business process analysis
• Strong facilitation and stakeholder management skills
• Adaptability and learning agility in rapidly evolving technology environments
• Attention to detail with commitment to quality and accuracy in documentation
• Collaborative approach with ability to work effectively across technical and business teams

Benefits

What do we offer in return?

• Fun working environment
• Employee Wellness Program
• To work in Singapore Government Agencies projects
• We provide structured development framework and growth opportunities. (We are a “SHRI 2025 Gold winner” in “Learning & Development; Coaching & Mentoring”)

Why you'll love working with us?

If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated and talented peers, we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. We believe your success is our success.

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at 

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Role Overview

We are seeking an experienced and highly motivated Senior Business Analyst to join our consulting team. In this role, you will work closely with clients, product teams, and delivery colleagues to define, analyse, and shape business and technology solutions.

You will bring strong business analysis fundamentals, hands-on Agile delivery experience, and the ability to operate confidently with senior stakeholders. This role suits someone who thrives in a fast-paced, dynamic environment and enjoys solving complex business problems.

Key Responsibilities

• · Lead end-to-end business analysis activities across discovery, design, and delivery phases, including facilitating workshops and stakeholder sessions.
• · Engage, influence, and advise senior stakeholders, including policy makers and C-suite representatives.
• · Elicit, analyse, and document requirements using user stories, process maps, and supporting artefacts to build and refine product backlogs.
• · Perform root cause analysis and translate business needs into clear, actionable solution designs and system specifications.
• · Conduct options analysis, feasibility assessments, and contribute to solution recommendations.
• · Analyse and help shape AI and data-driven use cases in collaboration with technical and data teams.
• · Manage stakeholders across all levels—from executive sponsors to delivery teams—both internally and client-side.
• · Support User Acceptance Testing (UAT) across all testing phases to ensure solutions meet business needs and are release-ready.

Product area

The name Google came from "googol," a mathematical term for the number 1 followed by 100 zeros. And nobody at Google loves big numbers like the Finance team when providing in depth analysis on all manner of strategic decisions across Google products. From developing forward-thinking analysis to generating management reports to scaling our automated financial processes, the Finance organization is an important partner and advisor to the business.

Job description

Financial Analysts ensure that Google makes sound financial decisions. As a Financial Analyst, your work, whether it's modeling business scenarios or tracking performance metrics, is used by our leaders to make strategic company decisions. Working on multiple projects at a time, you are focused on the details while finding creative ways to take on big picture challenges.

As someone who knows the workings of the core Finance team inside and out, you'll lead individual projects to transform planning, tracking and control processes. You'll provide senior level management with insightful recommendations, planning and reporting support.

Additional job description

Business Finance is part of Google’s Financial Planning and Analysis (FP&A) organization, providing financial and analytical support to Google’s business organization. Our work is integral to the strategic decision-making and operations of the commercial teams across all our advertising products. From understanding market and usage trends to exploring the productivity and return of our various investments, the Finance organization is an important partner and advisor to the commercial leaders. 

In this role, you will partner with the APAC Google Customer Solutions (GCS) Leadership to build the future of the Small and Medium Businesses (SMB) digital ecosystem. The APAC GCS Finance team partners with sales and cross-functional leadership to provide investigative insights and recommendations on key business decisions. You are responsible for core operations such as forecasting and budgeting, and act as a trusted advisor to the leadership team on topics such as business performance, risks and opportunities, market acceleration plans and resource allocation.

Qualifications

Job responsibilities

• Perform analysis of datasets to extract relevant information, identify trends, and generate actionable insights for the business.
• Drive business and product strategy across Google Ads Products, act as a trusted advisor to Sales leaders on business performance and finance related priorities. Provide management with clear insights and recommendations into drivers of business, market trends, risks, and opportunities leading to business enhancing sales and product actions.
• Lead investigative deep dives independently, or in partnership with cross-functional partners, bring clarity to the biggest and most complex problems facing Google.
• Influence with data, and articulate succinctly key insights to executive stakeholders to drive business decision making.

Minimum qualifications

• Bachelor's degree in Business, Finance, Economics, Statistics, or another quantitative field, or equivalent practical experience.
• 4 years of experience in financial planning and analysis (FP&A), consulting, or a related function, or an advanced degree.
  

Preferred qualifications

• Experience with building data infrastructure (e.g., designing architecture, building data pipelines, implementing scalable monitoring) and implementing reporting solutions.
• Experience in developing strategies in fluid competitive environments, impeccable business judgment for resource allocation decisions to achieve the desired business outcome.
• Ability to work with data to produce analysis, influencing decision making with numerical analysis and generating insights.
• Excellent communication skills with the ability to work with a wide variety of departments.
• Excellent problem-solving and technical (e.g., Financial Modeling, SQL, Data Viz) skills, with the ability to work with large volumes of complex data.

The purpose of this role is to provide expertise in reporting and analysis to enhance decision-making across the talent lifecycle, support strategic initiatives, and contribute to achieving business goals with a focus on talent priorities. This role involves producing analytics, mapping key reporting processes, managing stakeholders, identifying trends, and maintaining reporting requirements to support business needs and objectives. Additionally, the role includes championing MI Data Warehouse and Reporting tools, collaborating with end users to identify reporting requirements, and providing data insights to drive operational efficiency and meet business objectives.

Responsibilities:

• Support basic data needs for assigned areas of responsibility by reviewing requests, identifying correct databases, and extracting relevant data for key stakeholders.

• Facilitate delivery of reliable data insights by following established guidelines to analyse, test, and manipulate data, escalating issues for troubleshooting.

• Assist with ad-hoc reports and special projects by analysing requests, manipulating data, and ensuring reports align with business needs.

• Implement policies, programs, and directives from senior management to respond to business decisions.

• Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value key principles.

• Develop and maintain effective relationships with stakeholders to achieve desired outcomes.

• Design, develop, and manage the production of reporting, analysis, and dashboards to provide insights and adhere to best practices.

• Identify and proactively report key risk areas for People programs, ensuring successful resolution.

• Actively engage with stakeholders to determine areas of improvement in existing processes.

How to Apply:

Interested applicants, please email your resume to claralim@recruitexpress.com.sg

*please note that only shortlisted candidates will be contacted

Lim Tyn Wei Crystal (Clara)

CEI No: R23117784

Recruit Express Pte Ltd

EA Licence No: 99C4599

Your new company  

Be a part of a global financial institution, working on socially impactful projects.

Your new role

• Support the day-to-day management of the operations, including front-to-end processing and tracking of donations and grants disbursement.
• Support Client Advisors with the documentation and execution paperwork related to the donor-advised fund offering, such as account onboarding and screening of grant recipients.
• Manage the board and Donor Advised Fund Committee, including preparation for board meetings, drafting of meeting minutes, ad-hoc resolutions and other board engagements.
• Ensure the statutory reporting obligations are met, in coordination with external service providers such as the corporate secretarial, accounting and audit firms.
• Deliver internal reporting including risk controls, management updates and relevant dashboards
• Any other related tasks as may be required or assigned by the supervisor.

What you need

• A strong project manager with good communication skills and a very high attention to detail.
• Proactive and well-organized self-starter who can manage multiple projects concurrently.
• Good interpersonal and analytical skills.
• A good team player with able to work independently.
• Proficient in Microsoft Office (Word, Excel & PowerPoint).
• Excellent written and spoken English. Other languages, in particular Mandarin, are an asset but not a pre-requisite.

What you'll get in return  
This is an exciting opportunity to join a global company. You will be part of a dynamic team and you will be remunerated at market competitive rates. 

What you need to do now  

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Denise at Hays on +65 96110531 or email denise.lee@hays.com.sg for a confidential discussion.  

Referrals are welcome. 

EA Reg Number: R21103035 

EA License Number: 07C3924 | Company Registration No:200609504D 

About audax 

audax means courage. To have the courage to change the banking scene, eliminating constraints caused by existing legacy infrastructure. Our mission is to empower banks and financial institutions to scale and modernise at speed, reaching new customers without breaking the bank. 

We began our journey supplying services to and powering Standard Chartered’s white-label plug and play Banking-as-a-Service (BaaS) solution, Standard Chartered nexus, through our technology capabilities. At audax, we seek go-getters who are hungry for growth and can bring fresh perspectives. 

Website - https://www.audax.io  

What You'll Do:

1) EA Support for C-Suites’ Mailbox and Calendar management

• Actively manage steering team’s (C-Suites) mailbox including and not limited to drafting responses on behalf, scheduling appointments, setting reminders, arranging travel, and expenses.
• Work closely with internal/external stakeholders and ensure that all meetings/appointment details are updated in the service recipient’s calendar, accurately and timely
• Prepare and coordinate meetings including booking meeting facilities, meet-and-greet visitors
• Liaise and cooperate with other support function/EAs to facilitate the internal arrangement/assignments if any.
• Other ad hoc projects

2) Travel & Expenses management

• Ensure travel-related documents including visa, immigration requirements are prepared ahead
• Review, validate and submit expenses as per Group’s Travel & Expenses and related guidelines, and proactively guide service recipients or requester as per budget plans and Bank’s guidelines

Who You Are:

• Degree in Business Administration or related field.
• Fresh graduates with the right aptitude can be considered.
• 2–5 years of relevant experience in administration and/or executive support
• Proficient in Microsoft Office applications
• Good organisational and time management skills
• Strong communication and interpersonal skills
• Able to work independently and maintain confidentiality
• Detail-oriented and able to multitask effectively

Preferred Qualities

• Positive attitude and willingness to learn
• Strong sense of responsibility and follow-through
• Comfortable working in a fast-paced environment

Why Join Us?

• Be Part of a Bold Vision – At audax, we’re not just building software – we’re transforming how financial institutions and businesses manage risk, compliance, and growth. Join a team that’s fearless in challenging the status quo.
• Flexible, People-First Workplace – We value the importance of Family, Team, Self. In that order.
• Competitive Rewards and Startup Perks – We offer competitive salaries and meaningful benefits that look after your well-being.

Privacy Notice:

Please note: by submitting your application, you acknowledge that you have read and understood audax’s Privacy Policy for Employees, Freelancers, Contractors and Job Applicants (the “Policy”), and consent to the collection, use and disclosure of your personal data by audax for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing dpo@audax.io.

Note: This role is not open to recruitment agencies. Thank you.

·        Minimum 5-7 years of experience in technical business analysis

· Strong knowledge of software development lifecycle and DevOps

· Proficiency in reviewing vendor-delivered code across multiple programming languages with focus on security, performance, and maintainability standards

· Proficiency in code review tools (GitHub, GitLab, Bitbucket) and quality gates

·        Expertise in analysing application logs, system performance metrics, and troubleshooting technical issues using log management tools

· Experience with monitoring tools (ELK stack, Splunk, or similar) for log analysis

·        Good understanding of cloud-based applications and familiar with AWS (S3, RDS, CloudWatch, EKS, etc.)

·        Ability to bridge business requirements with technical implementation

· Experience in evaluating technical deliverables, conducting code walkthroughs, and enforcing development standards

· Understanding of API integrations, data flows, and system architecture

· Support UAT, track defect rates, and conduct system training

Key Responsibilities

• Act as the primary liaison between business stakeholders, policy owners, and technical teams.
• Analyze and interpret complex business requirements within the context of public sector regulations, policies, and service delivery frameworks.
• Apply structured methodologies to gather, validate, and document business and functional requirements.
• Ensure solutions align with:

- Enterprise architecture standards
- Government security policies
- Compliance and audit requirements
- Public sector governance frameworks

• Facilitate workshops with diverse stakeholder groups including:

- Operations teams

- Policy owners

- IT and infrastructure teams

- Vendors and system integrators

• Identify operational gaps and document:

- Business process flows

- Functional specifications

- User stories and use cases

- Test cases and validation criteria

- User manuals and training materials

• Support UAT coordination and traceability of requirements through to implementation.
• Ensure proper documentation and adherence to Change Management and Release Management processes.
• Proactively escalate risks, policy conflicts, or cross-agency dependencies.
• Take ownership of assigned deliverables while operating within public sector governance structures.
• Support service transition and operational readiness activities.

Knowledge, Skills & Attributes

• Strong understanding of public sector service delivery models and governance environments.
• Familiarity with regulatory and compliance requirements in government environments.
• Strong stakeholder engagement skills across multi-tiered government structures.
• Ability to translate policy-driven requirements into structured system specifications.
• Experience working within:

- Change Management frameworks

- ITIL-based service environments

- Risk and compliance frameworks

• Excellent documentation skills with audit traceability awareness.
• Advanced process mapping skills (BPMN / Visio).
• Strong analytical capability to manage complexity and competing priorities.
• High attention to detail and ability to operate within structured governance processes.
• Strong written and verbal communication suitable for senior public sector stakeholders.

Technical Knowledge

• Experience with government-standard systems such as:

- ServiceNow

- SAP

- SharePoint

- Enterprise Document Management Systems

- Case Management Platforms

• Familiarity with public cloud platforms and hybrid architectures.
• Working knowledge of ITIL and service integrator environments.
• Understanding of cybersecurity and data protection requirements in public sector settings.

Academic Qualifications & Certifications

• Bachelor’s degree in business, Information Technology, Public Administration, or related discipline.
• Professional in Business Analysis (IIBA) certification preferred.
• ITIL certification required or strongly preferred.
• Project Management certification (PMP / PRINCE2) advantageous.
• Relevant government security clearance (if applicable).

Required Experience

• Extensive experience as a Business Analyst within:

- Public sector

- Government-linked organizations

- Highly regulated environments

• Proven experience in:

- Requirement gathering and validation

- Process re-engineering

- Policy-to-system translation

- Multi-stakeholder environments

• Experience supporting large-scale digital transformation or modernization initiatives.
• Experience working within Systems Integrator or service provider environments supporting government agencies.

Public Sector Competency Emphasis

The ideal candidate will demonstrate:

• Governance discipline
• Compliance awareness
• Structured documentation practices
• Strong stakeholder diplomacy
• Risk-conscious decision-making

About Innowave Tech Singapore 

Innowave Tech is an Artificial Intelligence (AI) company offering solutions for the Semiconductor and Advanced Manufacturing industry. Utilizing deep industrial domain knowledge, proven experience, and innovation, we provide expert AI solutions and systems to address various industry pain points. 

Job Overview: 

We are seeking a detail-oriented and strategic Business Analyst to drive financial modeling, market analysis, and regional expansion initiatives. This role plays a critical part in supporting data-driven decision-making, optimizing revenue strategies, and identifying growth opportunities across global markets. 

The ideal candidate will combine strong analytical capabilities with business acumen to develop financial forecasts, evaluate market dynamics, and support go-to-market (GTM) strategies, particularly within AI SaaS or platform-based business models. 

Roles & Responsibilities 

1. Financial Modeling & Forecasting 

• Build and maintain robust financial models (revenue, cost, cash flow, scenario analysis) 

• Develop multi-region revenue forecasts aligned with GTM strategy 

• Perform unit economics analysis (customer acquisition cost, LTV, margin structure) 

• Support pricing strategy and AI SaaS / platform monetization models 

• Conduct sensitivity analysis for expansion scenarios (best/worst/base cases) 

 2. Regional Business & Market Analysis 

• Analyze regional market dynamics (Taiwan, Germany, SEA, US, China) 

• Evaluate industry trends, competitive landscape, and demand drivers 

• Identify high-potential markets and verticals (semiconductor, advanced manufacturing) 

• Support localization strategy based on economic, regulatory, and cost structures 
  

Educational Background 

• Bachelor’s or Master’s in finance, Economics or related field 

• 3–8 years of experience in strategy, finance, consulting, or high-growth startups 

• Experience in global or regional business environments preferred 

Technical Skills 

1. Financial & Analytical Core 

• Advanced financial modeling (3-statement, SaaS metrics, scenario planning) 

• Strong experience in revenue forecasting models 

• Deep understanding of unit economics & margin optimization 

• Proficiency in Excel / financial tools (mandatory), Python or BI tools (plus) 

1. Strategic & Business Acumen 

• Ability to connect financial insights to business strategy 

• Understanding of global market expansion and regional economics 

• Familiarity with AI / SaaS / industrial tech business models 

 1. Investment & Fundraising (Preferred) 

• Experience in VC/PE, investment banking, or startup fundraising 

• Understanding of valuation methods (DCF, comps, venture methods) 

 Soft Skills

• Strong problem-solving with structured thinking 

• Ability to translate complex data into clear executive insights 

• Effective cross-functional collaboration (finance, product, sales)