Total 614 support analyst job vacancies in Business Management / Project / Planning category in Singapore

Job Descriptions:

• Lead strategic initiatives to expand the company’s presence and revenue streams across the Asia-Pacific region.
• Identify new market opportunities, develop partnerships, and strengthen relationships with both new and existing clients.
• Coordinate business development activities across regional offices to ensure consistent market approaches.
• Conduct comprehensive market research, data analysis, and competitor benchmarking to support strategic decision-making.
• Design product pricing strategies, prepare commercial proposals, and lead tender submissions.
• Participate in product improvement planning based on market feedback and competitive analysis.
• Organize and represent the company at trade shows, exhibitions, and industry conferences.
• Oversee product training, business negotiations, and client engagement activities across multiple countries.

Requirements:

• Understand the engineering machinery markets in China, the USA, and Germany, particularly familiar with equipment from Sany, XCMG, CATERPILLAR, and LIBHERR.
• At least 3-4 years of relevant working experience in the equipment or construction industry.
• Candidate must possess at least a Degree in Engineering, Mechanical Engineering, Business, Marketing, or a related field.
• At least 4 years of relevant working experience in the equipment or construction industry.
• Possess background experience in data analysis and market research.

*We regret to inform you that only shortlisted candidates would be notified*

What this Job Entails:

Responsible for supporting organizational decision-making through complex analysis, reporting, research, and effective use of data generated from our information systems. Identifies and interprets trends and patterns in datasets. This role requires a strong, analytical thinker.

Your Roles and Responsibilities:

• Conduct quantitative/ qualitative data analysis using tools and functions such as SQL, Dashboards, and Google spreadsheets
• Collaborate with individuals throughout the organization to understand data visualizations needs for customer feedback
• Constructs forecasts, recommendations and strategic/tactical plans based on business data and market knowledge
• Present reports monthly, quarterly and as requested with issues, observations or outcomes specified
• Work with client stakeholders to improve, automate and align data with current client processes
• Creates specifications for reports and analysis based on business needs and required or available data elements.
• Produces datasets and reports for analysis using system reporting tools.
• Provides consultation to users and lead cross-functional teams to address business issues
• Utilizes a variety of software applications and data sources to develop methodologies for the Business Intelligence team
• Actively develops new tools and system enhancements, troubleshoots and solves data issues
• Seeks out, identifies, documents, and initiates resolutions to data quality issues that are discovered during report and analysis development
• Stay connected to industry trends, research and recommend best practices and KPIs

Required Qualifications/Skills:

• Bachelor’s degree / Diploma and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience
• Networks with senior internal and external personnel in own area of expertise
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions
• Proven track record of analyzing data and using analysis to drive key insights and recommendations
• Ability to work with large data sets across multiple systems
• Strong presentation skills - able to crisply visualize and present data and insights to the organization
• Strong development skills in SQL, PL-SQL, and TSQL
• Strong report writing skills
• Strong Query skills
• Experience with Tableau, Hadoop, BigQuerry system management, SSIS, SSRS, or PowerBI Experience
• Python knowledge
• Advanced Microsoft Office/G-suite knowledge
• Able to read and create technical documentation
• Ability to independently diagnose complex situation into manageable parts
• Analyzes and/or organizes complex information with broad direction. Identifies trends.
• Participates as a specialized knowledge resource in established processes
• Performs more complex general activities
• Ability to be a team player with a professional attitude
• Ability to multitask in a fast paced, constantly changing environment

Job Summary

We seek a seasoned Techno Functional Consultant with 10+ years in AML, KYC, Fraud Prevention, and Actimize platform projects to lead business analysis, solution design, and stakeholder collaboration for global financial crime compliance initiatives.

Responsibilities

• Lead end-to-end requirements gathering and analysis for AML, KYC, Fraud Prevention, and Transaction Monitoring solutions to ensure regulatory compliance and operational effectiveness
• Develop clear and comprehensive Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), and Use Case Specifications to guide solution development
• Perform gap analysis, process improvement evaluations, and impact assessments to support change request decisions and optimize workflows
• Collaborate with stakeholders, product managers, and development teams to design and implement functional solutions on Actimize platforms (AIS, RCM, SAM, WLF, CDD) tailored to client needs
• Map client data to solution data models to maximize detection engine accuracy and performance
• Plan and support User Acceptance Testing (UAT) by creating test cases and managing defect resolution to ensure solution quality
• Coordinate cross-functional teams across onshore and offshore locations to maintain project alignment and delivery timelines
• Provide solution consulting and manage platform upgrades for banking clients across APAC, EMEA, and US regions
• Ensure all solutions comply with relevant regulatory requirements and industry best practices in financial crime detection

Required competencies and certifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Minimum 10 years’ experience in AML, KYC, and Fraud Prevention domains with hands-on experience implementing Fircosoft solutions
• Proficient in documentation, stakeholder management, and functional design for complex financial crime compliance projects
• Skilled in Oracle SQL, JIRA, Confluence, and Agile/Waterfall project methodologies
• Strong communication skills with proven ability to collaborate effectively across diverse cultural teams

Preferred competencies and qualifications

• MBA degree preferred to support strategic business analysis and leadership capabilities

Our client, a commodities trading firm specialising in metals, is seeking a Business Analyst to support its global trading and commercial activities.

This role will focus on turning global metals market data into actionable insights to support trading decisions, pricing strategies, and customer engagement across multiple regions including Asia, Middle East, Africa, Europe and the Americas.

The successful candidate will work closely with traders and commercial teams in a fast-paced, global trading environment.

• Bachelor's degree in Computer Science, Information Technology or equivalent.
• Minimum 5 years of working experience in business requirement analysis or related field.
• Worked on larger system e.g. have testing experience of front end application and back end application along with API testing.
• Worked independently or with a team to create test cases of end 2 end system.
• Align all stakeholders to ensure that business requirements are adequately gathered and defined.
• Perform gap analysis to complete the clients’ business requirements.
• Develop and maintain documentation on business in put and translation into visual models (Business domain model, process flow diagrams, use case diagrams, activity diagrams, data models, and wireframes).
• Coordinate with development team and support team to analyse and fix root cause issues, as needed.
• Perform system end-to-end testing to validate and ensure the system meets the requirement specifications.
• Involvement in the system integration testing phase prior to implementation.

Role Overview:

We are seeking a Business Analyst Lead to drive excellence in business analysis across complex, large-scale programmes. This role extends beyond individual contribution—you will lead a team of Business Analysts, influence solution direction, and ensure deliverables align closely with business objectives.

You will collaborate closely with Business Architects, Product Managers, and Solution Architects to translate strategic goals into implementable solutions, while guiding teams in delivering high-quality requirements, testing activities, and stakeholder engagement.

Key Responsibilities:

Leadership & Team Management

• Lead, mentor, and develop a team of Business Analysts to uphold consistent quality and delivery standards
• Provide direction on requirements elicitation, stakeholder engagement, and documentation best practices
• Build a collaborative, accountable, and high-performing team culture

Business Analysis & Solution Design

• Oversee requirements gathering, analysis, and documentation across multiple projects
• Ensure business requirements are accurately translated into solution designs and implementation outcomes
• Guide the team in developing user stories, process flows, and functional specifications

Project Planning & Delivery

• Drive business analysis planning across project lifecycles, ensuring clarity of scope, timelines, and deliverables
• Partner with Product Owners and Project Managers to manage backlogs, priorities, and dependencies
• Ensure timely and high-quality delivery of all BA artefacts

Testing & Validation

• Lead User Acceptance Testing (UAT), validation, and verification activities
• Ensure delivered solutions meet business expectations and functional requirements
• Define testing approaches, acceptance criteria, and quality standards

Stakeholder Management

• Engage senior stakeholders, including government clients, to align on objectives and expectations
• Facilitate workshops, discussions, and decision-making sessions
• Act as the key liaison between business and technical teams

Process Improvement & Governance

• Establish and enforce best practices, standards, and governance frameworks for business analysis
• Drive continuous improvement across processes, tools, and methodologies
• Ensure consistency in documentation, traceability, and compliance

Job Requirements:

• Bachelor’s degree in Business, Information Systems, or a related discipline
• At least 8 years of experience in Business Analysis, preferably within large-scale or government programmes
• Proven experience in leading and mentoring Business Analyst teams
• Strong expertise in requirements management and process modelling (e.g., BPMN), with Agile delivery experience
• Excellent leadership, communication, and stakeholder management skills
• Strong analytical thinking and problem-solving abilities
• Hands-on experience with tools such as Jira, Confluence, Visio, or similar

Work Location: One North

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to kayla@talentsis.com.sg for immediate processing.

Only shortlisted candidates will be notified.

Our client is Co-founded in 2019 by a leading US private equity company and management, the Company has rapidly grown to become the largest owner-operator of self-storage in Asia with nearly US$1.2 billion of AUM and over 370 locations: with operations in Singapore, China, Hong Kong, South Korea, Japan, Malaysia, Thailand, andAustralia. The Company is targeting to become the dominant self-storage platform in Asia-Pacific over the next five years through organic growth and strategic M&A. 

The Company is seeking to create a new Regional Head of Technology role to support the Company through its next phase of growth and beyond.

Role Summary:

The Systems Analyst will be responsible for managing and optimizing the company’s Call Center Solution, Property Management System (PMS), Online Booking Platform and CRM. This role ensures these platforms work seamlessly together through effective API integrations, data synchronization, and process automation. The analyst will serve as the bridge between business teams and technical teams to ensure system reliability, scalability and consistent customer experience across channels.

Duties & Responsibilities:

1. Systems Ownership & Support

• Act as system owner and subject matter expert for call center, PMS, online booking, and HubSpot platforms.
• Provide day-to-day support, troubleshooting, and issue resolutionfor system incidents.
• Maintain system configurations, user access, and documentation.
• Monitor performance and proactively recommend improvements or automation opportunities.

2. Business Analysis & Process Optimization

• Collaborate with business stakeholders (Customer Service, Sales,Operations, Marketing) to gather requirements and translate them into technical specifications.
• Analyze workflows and propose enhancements to improve customer engagement, lead management, and booking conversions.
• Lead testing, validation, and deployment of new system features or updates.

3. API Integration & Data Flow Management

• Design, document, and manage integrations between the PMS, HubSpot, online booking system, and call center platform.
• Collaborate with internal developers or external vendors to implement RESTful APIs or middleware solutions for real-time dataexchange.
• Ensure synchronization of key data such as customer profiles,leads, bookings, and property availability.
• Maintain data integrity, monitoring data flows and identifyingdiscrepancies across platforms.

4. CRM Management

• Manage CRM configuration, workflows, pipelines, andautomation rules.
• Ensure seamless lead capture, follow-up automation, and customer lifecycle tracking.
• Integrate CRM with booking and call center systems to createunified customer insights.
• Support marketing and sales teams with dashboard and report creation.

5. Vendor & Stakeholder Coordination

• Liaise with software vendors and service providers for enhancements, troubleshooting, and performance issues.
• Participate in vendor assessments and system upgrade planning.
• Communicate release notes, downtime, and changes to relevant stakeholders.

6. Governance, Security & Compliance

• Ensure all systems comply with IT security and data protectionstandards.
• Support internal and external audits related to system usage,access, and data management.

Job Requirements

• Bachelor’s degree in Information Systems, Computer Science, or related discipline.
• 3–5 years of experience as a Systems Analyst, Application Specialist, or Technical Business Analyst.
• Hands-on experience with Zendesk/HubSpot CRM, Property Management Systems, Call Center Platforms, and Online Booking Solutions.
• Strong experience in API integration, RESTful services, and data flow management.
• Familiarity with SQL, data mapping, and middleware tools (e.g., Zapier, Make, or custom integration frameworks).
• Demonstrated ability to document processes, create system diagrams, and perform root-cause analysis.

Excellent communication skills with both technical and business stakeholders.

Skills& Competencies:

• Strong analytical and technical troubleshooting skills.
• Detail-oriented with a passion for clean data and scalable processes.
• Ability to communicate complex technical concepts to non-technical stakeholders.
• Strong project management and cross-functional collaboration skills.
• Growth mindset with a focus on automation and continuous improvement.

• Experience with systems such as Zendesk/Hubspot, Genesys,Opera PMS, or custom booking platforms.
• Exposure to APIs or CRM-to-ERP integrations.
• Understanding of automation tools, reporting dashboards,and workflow design.

For this role, the compensation package includes VB up to 3 months.

Interest applicants, pls email updated resume to jessie@recruitexpress.com.sg

Jessie Hoe Huey Miin

CEI Reg No. R1103861

EA Lic: 99C4599

• 1-year contract, renewable
• Government project
• Hybrid work arrangement

Role Overview

As a Digital Business Analyst for Websites & CRM Systems, you will serve as the critical bridge between business stakeholders and technical teams, ensuring that digital transformation initiatives deliver maximum value and meet user needs. You will be responsible for conducting comprehensive business analysis, requirements gathering, and solution design for MOE's website modernisation and CRM transformation projects. Working closely with product managers and project managers, you will translate complex business requirements into clear technical specifications whilst ensuring alignment with organisational objectives and user experience goals.

Your primary focus will be analysing current state processes, identifying improvement opportunities, and designing future state solutions for AI-powered CRM systems, knowledge management platforms, and internet-facing applications serving parents, educators, and internal staff.

Key Responsibilities

• Business Requirements Analysis Conduct comprehensive analysis of current business processes related to customer service operations, knowledge management, and parent-facing services. Engage with stakeholders across headquarters and schools to gather detailed functional and non-functional requirements. Document business rules, workflows, and integration requirements for CRM and website transformation initiatives.
• Process Mapping and Optimisation Create detailed current state and future state process maps for customer service workflows, knowledge sharing procedures, and online application processes. Identify inefficiencies, bottlenecks, and improvement opportunities in existing systems and processes. Design optimised workflows that leverage AI capabilities and self-service functionalities.
• CRM System Analysis and Design Analyse existing bespoke CRM system capabilities and limitations, documenting gaps and improvement opportunities. Define requirements for AI-powered customer service features, including call agent functionality, intelligent routing, and escalation protocols. Collaborate with technical teams to design integration points between CRM systems and other MOE applications.
• Website and Knowledge Management Requirements Gather and document requirements for internet-facing applications, including mother tongue language appeals platforms and knowledge management systems. Define user stories, acceptance criteria, and functional specifications for self-service capabilities. Analyse information architecture requirements and design intuitive user journeys for parents and educators.
• Data Analysis and Insights Conduct data analysis to identify trends, patterns, and opportunities for improvement in customer service metrics and website usage. Define key performance indicators and success metrics for new systems. Analyse user behaviour data to inform design decisions and optimisation strategies.
• Solution Design and Documentation Create comprehensive business requirements documents, functional specifications, and user acceptance criteria. Develop wireframes, mockups, and process flows to communicate solution designs to technical teams. Maintain traceability matrices linking business requirements to technical specifications and test cases.
• Testing and Quality Assurance Develop comprehensive test scenarios and user acceptance testing plans. Coordinate testing activities with business users and technical teams. Validate that delivered solutions meet business requirements and provide expected value to users.
• Stakeholder Engagement and Training Facilitate workshops, interviews, and focus groups with business stakeholders to gather requirements and validate solutions. Support change management activities by documenting process changes and training materials. Assist in user training and system adoption initiatives.

Essential Requirements

• Minimum 4 years of business analysis experience with focus on digital transformation and system modernisation projects
• Proven experience analysing CRM systems and customer service processes, preferably in government or public sector environments
• Strong knowledge of business analysis methodologies including requirements gathering, process mapping, and solution design
• Experience with website development projects and internet-facing application analysis
• Demonstrated expertise in data analysis and performance metrics definition
• Understanding of AI and automation technologies in business process contexts
• Knowledge of government data governance, security requirements, and compliance frameworks
• Experience with user experience design principles and customer journey mapping
• Excellent analytical and problem-solving skills with attention to detail
• Outstanding communication and facilitation skills with ability to work with diverse stakeholder groups
• Proficiency with business analysis tools, documentation standards, and requirements management

Preferred Qualifications

• Experience with leading CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow
• Background in knowledge management system analysis and information architecture
• Understanding of Singapore Government Tech Stack components and integration patterns
• Experience with AI-powered customer service solutions and chatbot implementations
• Knowledge of contact centre operations and customer service metrics
• Certification in business analysis (CBAP, CCBA, or equivalent)

Key Competencies

• Analytical thinking with strong problem-solving and critical reasoning abilities
• Customer-centric mindset with deep understanding of user experience principles
• Systems thinking approach to complex business process analysis
• Strong facilitation and stakeholder management skills
• Adaptability and learning agility in rapidly evolving technology environments
• Attention to detail with commitment to quality and accuracy in documentation
• Collaborative approach with ability to work effectively across technical and business teams

• 1-year contract, renewable
• Government project
• Hybrid work arrangement

RESPONSIBILITY

• Drive product outcomes by delivering actionable insights.
• Conduct market analyses to identify problem space and opportunity size.
• Evaluate existing solutions to identify unique opportunities or areas of synergies.
• Conduct user interviews and gather insights to inform formulation of problem statement.
• Define key success factors, identify relevant metrics, and build dashboards to track metrics.
• Analyse results post- release to identify areas of improvement.
• Analyse impact of requested changes, assess reasonableness of resource requirements.

EXPERIENCE AND SKILLS NEEDED

• Strong Business Analyst experience
• Preferably have experience in hands-on configurations of ServiceNow
• Willing and prepare to have some hands-on job scope such as configurations on SaaS/ COTS products like ServiceNow
• Proven record of collecting and synthesizing data to derive actionable insights.
• Excellent written and verbal communication skills to pitch ideas and influence stakeholders.
• End to end experience working with product team to build products.
• Ability to work effectively and independently under pressure and prioritize effectively to meet tight deadlines.
• Computer science, product management related degrees or diplomas are a plus

Job Description

·      We are seeking an experienced Temenos Triple A Plus (TAP) Functional Business Analyst with deep expertise in Private Banking and Wealth Management systems. 

·      The role involves leading business analysis activities across large-scale implementations, with a strong focus on order-to-trade lifecycle, portfolio management, and banking products. 

Key Responsibilities 

·      Business Analysis & Functional Expertise Act as a Senior Functional Business Analyst for TAP (Triple A Plus). 

·      Drive analysis across: Order-to-Trade Lifecycle Management Portfolio Performance Analysis Strategy & Constraints Screens, Statements, and Reporting Conduct Product Lifecycle Workshops (PLW) and produce Gap Analysis documentation.

·       Prepare: High-Level Solution Design (HLSD) Functional Specification Documents (FSD) User Stories and acceptance criteria Collaborate closely with Product Owners and Scrum Teams in Agile delivery. 

·      Domain Expertise Strong understanding of International Private Banking.

·       Experience across: Securities, Derivatives, Structured Products Core Banking Products (Payments, Deposits, Loans, FX) Implementation Experience 

·      Hands-on involvement in at least two end-to-end Private Banking implementations, covering: TTI (Triple’A Infrastructure) T24 (Temenos Transact) TDS (Temenos DataSource) TDH (Temenos Data Hub) 

·      Stakeholder & Communication Management Facilitate workshops, stakeholder discussions, and requirement sessions. 

·      Translate: Complex technical concepts → Business stakeholders Business requirements → Technical teams Build consensus and drive stakeholder alignment. 

·      Problem Solving & Leadership Perform root cause analysis and propose solutions. 

·      Demonstrate thought leadership and innovation in problem-solving.

·       Lead change initiatives and influence decision-making across teams. 

·      Work independently to resolve issues and drive outcomes. Tools & Technologies Proficient in: Microsoft Office Suite Confluence JIRA Exposure to: Cloud technologies AI/ML APIs (preferred) 

·      Required Qualifications Bachelor’s degree in Finance, IT, or related field. CBAP certification (mandatory). 

·      Strong experience working in Agile environments.

 Required Experience 

·      8+ years as a Business Analyst, preferably in banking/wealth management. 

·      Proven experience in enterprise-scale application delivery. 

·      Strong hands-on experience in: Requirements gathering Documentation Agile delivery lifecycle

Role Overview

As a Business Analyst, you will be responsible for analyzing business needs and translating them into effective technology and process solutions. You will partner closely with stakeholders to assess current-state processes, identify gaps, and define future-state solutions aligned with business objectives and Oracle Cloud capabilities.

You will play a key role across the end-to-end implementation lifecycle, from requirements gathering through to deployment, ensuring solutions are scalable, practical, and aligned with business needs.

Key Responsibilities

• Lead and facilitate requirements gathering workshops to ensure clear understanding and stakeholder alignment
• Analyze current business processes, identify gaps, and define future-state solutions
• Develop clear and comprehensive business and functional requirement documentation
• Translate business needs into functional specifications for technical teams
• Collaborate with cross-functional teams to design and implement solutions that improve operational efficiency
• Utilize data analysis and insights to support decision-making and solution design
• Support end-to-end project lifecycle, including testing, deployment, and post-go-live support
• Continuously review and refine processes to adapt to evolving business needs

Skill Set & Experience

Core Skills

• Strong experience in Oracle Cloud system implementation, covering full project lifecycle
• Strong problem-solving and critical thinking skills to address complex business challenges
• Excellent stakeholder management and communication skills (written and verbal)

Good-to-Have Skills

• Basic project management capabilities (planning, scoping, timelines, risk and dependency tracking)
• Strong collaboration and teamwork, with ability to work in cross-functional environments
• Experience in data analysis and business process improvement

Experience & Qualifications

• Proven experience as a Business Analyst in Oracle Cloud implementations
• Strong knowledge of Requirements Analysis and Business Process Design
• Familiarity with business process analysis tools and methodologies
• Experience in a client-facing or consulting environment is preferred

As a Business Analyst, you will be responsible for analyzing the organization and designing its processes and systems. This includes assessing the business model and its integration with technology, evaluating the current state, identifying customer requirements, and defining the future state and/or business solution. You will research, gather, and synthesize information to support these activities.

You are expected to be a subject matter expert, collaborate and manage the team to perform effectively, and be responsible for team decisions. Engaging with multiple teams and contributing to key decisions will be essential, as will providing solutions to problems for your immediate team and across various teams.

Advanced proficiency in ServiceNow Platform is required.

Advanced proficiency in Business Process Analysis Tools, Business Process Design, Requirements Analysis, and Business Model Strategy is suggested.

Facilitate workshops to gather requirements and ensure alignment among stakeholders.

Develop detailed documentation to support process improvements and technology integration. Utilize data analysis techniques to identify trends and inform decision-making.

Collaborate with cross-functional teams to implement business solutions effectively. Continuously seek opportunities for process optimization and innovation.

Roles and Responsibilities:

o Requirements Gathering & Analysis: Collaborate with stakeholders to define business needs and translate them into detailed functional specifications, user stories, and acceptance criteria.

o Process Mapping & Design: Analyze existing business workflows and re-engineer them for optimization on the ServiceNow platform, ensuring adherence to best practices.

o Solution Definition: Work with architects and developers to design effective, scalable solutions, bridging the gap between requirements and technical implementation.

o Documentation & Training: Maintain process documentation, user stories, and support materials; conduct user training and workshops to drive platform adoption.

o Platform Support & Enhancement: Identify opportunities to improve existing ServiceNow functionality and manage enhancement requests (BAU).

o Experience: 4+ years as a BA, with at least 2 years in ServiceNow-specific projects.

o Domain Knowledge: Expertise in ITIL framework and ServiceNow modules (ITSM, HRSD, CSM).

o Certifications: ITIL Certification, ServiceNow Certified System Administrator (CSA), or Business Analyst certifications.

o Skills: Strong communication, workshop facilitation, and proficiency in Agile methodologies

Key Responsibilities

• Process daily invoicing, customer payments, and move-out transactions (including electronic funds transfers) accurately and on time

• Manage collections for overdue accounts through professional and effective follow-ups

• Support rental increase exercises, including tenant verification, issuing notices, and addressing customer queries

• Prepare monthly reconciliation, costing, insurance, and other management reports

• Maintain accurate customer records and ensure data integrity across systems

• Coordinate promotional and system updates with Marketing, Commercial, and site teams

• Handle non-sales enquiries remotely via phone, WhatsApp, and email

Requirements

• Minimum Secondary education or equivalent working experience

• Experience in business support, administration, sales support, reporting, or customer service

• Strong numerical skills with close attention to detail and accuracy

• Ability to manage multiple tasks and meet reporting deadlines

• Good written and verbal communication skills

• Proficient in Microsoft Office; CRM or property management system experience is an advantage

• Honest, reliable, and comfortable working in a team environment

Working Hours

• Monday to Friday: 9:00am – 6:00pm

• Alternate Saturdays: 9:00am – 1:00pm

Job Description:

• Support end-to-end delivery of new product launch initiatives, ensuring timely implementation with high quality.
• Actively participate in product launch discussions with stakeholders, proposing solutions that meet business objectives.
• Collaborate closely with stakeholders and team leads to ensure agreed delivery timelines are met and risks are proactively managed.
• Document clear and comprehensive business requirements and business rules.
• Serve as Person-in-Charge (PIC) for assigned business requirements, ensuring clarity, completeness, and alignment across stakeholders.
• Provide guidance and mentoring to peers to support capability uplift and delivery excellence within the team.
• Translate business requirements into detailed test scenarios, conditions, and expected results for User Acceptance Testing (UAT).
• Accountable for UAT planning, execution, coordination, and documentation of results.
• Organise, track, and manage defects, and lead checkpoint discussions with Technology teams to ensure timely resolution.
• Act as PIC for UAT activities, coordinating closely with assigned team members and stakeholders.
• Perform post-deployment verification.
• Develop and maintain Standard Operating Procedures (SOPs), user guides, and training materials.
• Conduct training sessions for stakeholders where required.

Requirements:

• Minimum 3 years of experience in Project Management or Business Analyst or UAT Testing in the insurance industry.

Kindly apply online or send your application to andylee@talentedge.com.sg

EA: 15C7572

ID: R1547641

Job Overview

We are seeking an experienced IT Business Analyst to support HR systems and applications within a fast-paced enterprise environment. This role focuses on gathering business requirements, supporting system enhancements, and ensuring smooth operation of HR platforms.

You will collaborate closely with HR stakeholders, technical teams, and external vendors to enhance system capabilities and deliver effective solutions that align with business needs.

Key Responsibilities

Requirements & Analysis

• Engage with business users to gather and document system requirements
• Translate business needs into clear functional specifications and user stories
• Analyze system changes and assess impact on existing processes

System Enhancements & Support

• Support ongoing improvements and configuration updates to HR systems
• Work alongside technical teams to clarify requirements and ensure accurate implementation
• Assist in troubleshooting issues and resolving system-related defects

Integration & Data Flow Coordination

• Support integration activities across HR systems and other enterprise platforms
• Work with relevant teams to understand data flow and system dependencies
• Ensure alignment across systems during enhancements and updates

Testing & Implementation

• Coordinate and support User Acceptance Testing (UAT) activities
• Assist business users during testing cycles and ensure requirements are met
• Support deployment and post-implementation activities

Stakeholder & Vendor Coordination

• Act as a liaison between business users, IT teams, and external vendors
• Facilitate communication and ensure alignment across stakeholders
• Provide regular updates on progress, issues, and outcomes

Requirements

Experience

• Minimum 5 years of experience as a Business Analyst or System Analyst
• Experience supporting HR systems or enterprise applications
• Hands-on involvement in system enhancements and UAT processes

Technical Knowledge

• Familiarity with HRIS platforms, preferably SAP SuccessFactors
• Exposure to modules such as: Employee Central, Recruiting and Learning / Performance / Compensation
• Basic understanding of system integration and data flows

Skills

• Strong requirements gathering and documentation skills
• Good understanding of Agile and/or Waterfall methodologies
• Excellent communication and stakeholder management

Nice to Have

• Exposure to integration platforms (e.g. SAP CPI)
• Experience working in large-scale enterprise environments
• Relevant certifications in Business Analysis or HR systems

Key Attributes

• Detail-oriented and structured in approach
• Strong analytical and problem-solving mindset
• Able to manage multiple initiatives in a dynamic environment
• Comfortable working across business and technical teams

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability