Our client is a Computer and Network Security Industry. Due to business needs, they are now recruiting a Software Engineer to be part of their Team for ongoing transformation projects. They are located in the West - easily accessible.

Responsibilities:

• Develop, enhance, and maintain secure software applications using PowerShell, C++, Flutter, Dart, and Python.
• Incorporate UI/UX best practices to create user-friendly, efficient, and engaging interfaces.
• Review, debug, and optimize code to ensure performance, reliability, and security standards are met.
• Design and strengthen endpoint security capabilities, including malware and ransomware detection, exploit prevention, and intrusion detection mechanisms.
• Partner with security teams to implement secure coding standards and remediate identified vulnerabilities.
• Collaborate with cross-functional stakeholders, including product managers, security analysts, and designers, to drive project success.
• Contribute to project planning, sprint reviews, and Agile development cycles.

Requirements:

• Min Diploma Cybersecurity, Computer Science, or a related field.
• Experience with scripting or coding abilities in languages such as PowerShell scripting, C++, Flutter, Dart, and/or Python.
• Knowledge of cybersecurity concepts and network fundamentals

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R25157233 (Loh Pooi Keng)

Lead Technical Manager (Security Systems)

Lead and manage the delivery of security system service, maintenance, and technical operations by overseeing a team of Technical Officers responsible for CCTV, Access Control Systems (ACS), Intrusion Detection Systems (IDS), and related security technologies. This role is ideal for experienced engineering leaders who enjoy managing technical teams, driving customer satisfaction, and ensuring operational excellence across service and maintenance projects.

About the Company

The organization is a well-established provider of integrated security and electronic protection solutions, delivering installation, maintenance, monitoring, and technical support services across commercial, industrial, and critical infrastructure sectors. With a strong commitment to service quality and customer satisfaction, the company supports clients with reliable and scalable security solutions.

About the Role

The Singapore team is seeking a Lead Technical Manager to oversee service operations, maintenance delivery, and technical team performance for electronic security systems. You will be responsible for managing service workflows, client relationships, resource planning, team leadership, and ensuring all maintenance commitments are delivered efficiently and professionally.

This role is well-suited for someone who enjoys leading technical teams, managing customer expectations, driving operational improvements, and supporting the long-term success of security system deployments.

What's in it for You

- Lead a team of technical professionals supporting security system operations

- Manage client relationships and service delivery for key accounts

- Gain exposure to large-scale integrated security and building technology environments

- Drive operational improvements and service excellence initiatives

- Develop leadership and strategic planning capabilities

- Play a key role in customer satisfaction and business growth

- Work closely with management on team development and operational strategy

What You'll Be Doing

- Lead and oversee the entire service and maintenance workflow for security systems including CCTV, ACS, IDS, and related technologies

- Manage and supervise a team of Technical Officers to ensure efficient service delivery and performance

- Act as the primary point of contact for clients on all service and maintenance-related matters

- Develop service plans, allocate resources, define skill requirements, and monitor project milestones

- Coordinate day-to-day client interactions and manage customer expectations effectively

- Ensure maintenance commitments are delivered on time and in accordance with contractual requirements

- Handle customer concerns, escalations, and complaints professionally

- Identify opportunities to improve operational processes, methodologies, and technical capabilities

- Maintain and enhance documentation of infrastructure components, service procedures, and operational processes

- Build and strengthen relationships with existing and prospective customers

- Provide technical leadership, guidance, and support to team members

- Establish performance targets, implement operational guidelines, and support team development initiatives

- Participate in performance reviews, training programs, and career development planning

- Collaborate with internal stakeholders to drive service excellence and customer satisfaction

Security Systems & Service Operations (Preferred)

- Experience managing service and maintenance operations for CCTV, Access Control, Intrusion Detection, or integrated security systems

- Strong understanding of security system operations, troubleshooting, and technical support processes

- Experience managing customer-facing service teams and handling escalations

- Familiarity with service planning, resource allocation, and operational performance tracking

- Exposure to integrated building technologies and security infrastructure

What We're Looking For

- Diploma or Degree in Electrical Engineering, Mechanical Engineering, Computer Science, or related discipline

- Minimum 6 years of relevant experience with a proven track record of technical and operational leadership

- Strong leadership, team management, and organizational capabilities

- Excellent communication, coordination, and stakeholder management skills

- Ability to manage multiple projects, priorities, and client requirements simultaneously

- Strong problem-solving mindset with a proactive and customer-focused approach

- Ability to work effectively across technical and non-technical functions

- Team-oriented individual with strong initiative and ownership

Preferred (Added Advantage)

- Experience within the security systems, CCTV, access control, or electronic security industry

- Exposure to service management, maintenance contracts, and customer support operations

- Knowledge of integrated security technologies and system lifecycle management

- Experience driving process improvements and team development initiatives

- Strong client relationship management and business development exposure

Details:
- 1 Year Contract (Renewable)
- Up to $5,400 + AWS + VB + Other Benefits
- Central area

Duties:

• Administer and maintain databases across DB2, PostgreSQL, MySQL, and Snowflake platforms.

• Ensure database availability, stability, and performance for both OLTP and OLAP environments.

• Perform monitoring, health checks, performance tuning, query optimization, and capacity planning.

• Manage backup, recovery, disaster recovery (DR), and high availability (HA) processes.

• Troubleshoot database issues including performance degradation, replication failures, and data inconsistencies.

• Support cloud database environments on AWS (RDS, EC2) and Snowflake, ensuring security, scalability, and operational efficiency.

• Maintain monitoring and logging tools such as CloudWatch, Grafana, and Splunk, while developing automation scripts for maintenance tasks.

• Support database releases, schema updates, migrations, and deployment activities in collaboration with application and infrastructure teams.

• Maintain technical documentation, SOPs, incident reports, and support continuous improvement initiatives.

• Participate in after-hours support for maintenance activities and critical incidents when required.

Requirements

• Diploma or Degree in Computer Science, Information Technology, or related field.

• Minimum 3 years of experience in Database Administration or Database Engineering across DB2, PostgreSQL, and MySQL platforms.

• Experience supporting production or mission-critical systems, including AWS database services and Snowflake or similar data warehouse platforms.

• Strong knowledge of SQL scripting, stored procedures, query tuning, and database performance optimization.

Interested Applicants, please click Apply Now

Chow Zi Qing
R2199258
Revup Proservices Pte Ltd
EA.24C2366

Young and research-intensive, Nanyang Technological University, Singapore (NTU Singapore) is ranked among the world’s top universities. NTU’s College of Computing and Data Science (CCDS) is a leading college that is known for its excellent curriculum, outstanding and impactful research, and world-renowned faculty.

A hot bed of cutting-edge technology and groundbreaking research, the College aims to groom the next generation of leaders, thinkers, and innovators to thrive in the digital age. Located in the heart of Asia, NTU’s College of Computing and Data Science is an ‘exciting place to learn and grow. We welcome you to join our community of faculty, students and alumni who are shaping the future of AI, Data Science and Computing.

The candidate will work in Prof Ong’s Research Group, where cutting-edge research is carried out on a wide range of topics ranging across programming language (especially Bayesian statistical probabilistic programming), statistical machine learning, generative AI, and AI Safety.

Key Responsibilities:

• Manage own academic research and administrative activities. This involves small scale project management, to co-ordinate multiple aspects of work to meet deadlines.

• Carry out original research, including adapting existing and developing new mathematical models, scientific techniques and experimental protocols, and building software tools and carrying out empirical studies where appropriate.

• Write, publish and disseminate results, including give research presentations at meetings.

• Contribute and develop ideas for new research projects and for generating research income, and present detailed research proposals to senior researchers

• Act as a source of information and advice to other members of the group on scientific protocols and experimental techniques.

• Represent the research group at external meetings / seminars, either with other members of the group or alone.

• Assist the PI in mentoring, supervising and coordinating the activities of junior researchers and students of the research project.

• Assist the PI in research collaboration and coordinating activities with project partners and collaborators from other institutions.

• Work with industry and government partners to understand their research needs and formulate solutions.

• Contribute to outreach, communications and reporting as required to funders and stakeholders. Represent the research group at external meetings/seminars, either with other members of the group or alone.

• Help organise and actively participate in regular meetings and seminars within the group.

• Assist in raising research funds through grant applications.

• The postholder may have the opportunity to teach. This may include lecturing, small-group teaching, and tutoring of undergraduates and graduate students.

Job Requirements:

Essential Criteria

• Candidates must have a PhD (or be near completion) in Computer Science or Mathematics or Statistics with a strong background in one or more of the following: AI, machine learning, Bayesian statistics, programming languages, logic and algorithms, formal methods, probability and measure theory.

• For senior research fellow role, candidates must hold a relevant PhD with significant track record of research excellence and substantial research leadership experience.

• Strong publication record and familiarity with the existing literature and research in the field of statistical machine learning, and deep learning or large language models.

• Possess sufficient specialist knowledge, research skills and interests in statistical machine learning, and deep learning or large language models to work within established research programmes and contribute ideas and solutions.

• Ability to independently plan and manage a research project, including a research budget.

• Possess strong collaboration abilities in person, on paper and over electronic channels.

• Excellent communication skills, including the ability to write for publication, present research proposals and results, and represent the research group at meetings.

Desirable Criteria

• Experience of supervising staff.

• Experience of managing a research budget.

• Ability to raise research funds through making grant applications.

We regret that only shortlisted candidates will be notified.

Responsibilities:

• Under minimal direction, formulate and define system scope and objectives based on both user needs and a good understanding of information technology, business processes, and industry requirements.
• Act as a liaison between client and technical solutions/ support groups, using advanced communication skills to elicit, document, analyze and validate client requirements.
• Apply extensive knowledge of the client's business and industry to develop requirements specifications.
• Document requirements and translate into proper system requirements specifications using high-maturity methods, processes and tools.
• Develop visualization, user experience and configuration elements of solution design.
• Execute and coordinate requirements management and change management processes.
• Develop and maintain internal and external relationships to support management of scope and expectations.
• Participate in proposals, feasibility studies, implementations, and new business development.
• Operates as a team member and as a team leader. Advise on methods to improve business processes.
• Consider the business implications of the application of technology to the current and future business environment.
• Develop and execute acceptance test plans and test cases.
• May lead the training of clients and peers.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies . You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd

• RCB No. 200007268E • EA License No. 01C4394

• Reg. R23118506, Goh Li Min

• Perform process setup and buyoff for both Drive Backend Assembly, ensuring that yield, cycle time, and quality outcomes meet defined targets
• Support product ID label buyoff to ensure compliance with product specifications and standards• Monitor production yield to detect any excursions, conduct process mapping, and implement immediate containment (stop bleeding)
• Establish hypotheses, design experiments to identify root causes, propose corrective actions, and report findings to engineers
• Escalate process and technical issues appropriately per PMP requirements
• Conduct basic data queries and analysis to provide relevant information and insights for engineering teams
• Ensure process sustainability by monitoring KPIVs/KPOVs and managing Fast Triggering systems to maintain stable and controlled operations
• Lead or participate in continuous improvement projects aimed at enhancing production efficiency in a consistent and sustainable manner
• Perform additional tasks and responsibilities as assigned to support team, department, and company Objectives and Key Results (OKRs)

Requirements:

• Diploma in Engineering and related disciplines
• Strong data querying and analytical capabilities
• Proficient in English with strong verbal and written communication skills
• Able to perform effectively under pressure and meet deadlines
• Demonstrates strong resilience, adaptability, and positive work attitude

To submit your application, please apply online to apply@rn-care.com or call +65 6514 9838 for a private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd

EA License No: 17C8900

Roles and Responsibilities

• Candidates are expected to provide strong technical skills in requirements gathering, software development and solution design. 
• Candidates also require work experience with the Avaloq Banking Suite. Focus will be on topics around interfaces with Avaloq (online banking and online investment applications).
• Avaloq parameterization and development of software changes including unit testing.
• Business Analysis for change requests and incidents.
• Close collaboration with stakeholders to ensure fit-for-purpose end-to-end functionality

Required Technical and Professional Expertise

• Minimum experience: 3-7 years
• Software development / Avaloq parameterization
• Solid understanding of Oracle databases and PL/SWL
• Requirements engineering and solution design
• Analytical, structured and efficient way of working
• Ability to deliver complex solutions independently
• Very good command of English and excellent communication skills

Position Overview

EOS Innovation Singapore is seeking software engineers across a range of experience levels to support the development of advanced defence products. These are hands-on engineering roles embedded within multidisciplinary teams of mechanical, electronic, optical and systems engineers. The work combines software development with real hardware integration, experimental subsystems and evolving product requirements, and will suit engineers who enjoy solving practical problems, working close to prototypes and equipment, and turning emerging capability into robust, production-ready software.

Primary Duties

This role contributes to the design, development, integration, verification and support of software used in complex defence systems. Engineers in this position will work across activities such as equipment interfacing, control and automation, algorithm implementation, user interfaces, test support and system integration. More experienced candidates will be expected to provide technical leadership, guide software design decisions, mentor less experienced engineers and help shape robust engineering practices. Earlier-career candidates will be expected to contribute strongly to hands-on development, integration and problem-solving, while growing into increased technical ownership over time.

Responsibilities

·       Design, develop, test, integrate and maintain software for advanced defence products, ranging from equipment interfacing and control functions to data processing, automation and user-facing applications.

·      Work closely with multi disciplinary engineering teams to integrate software with prototypes, experimental hardware, embedded devices and evolving system designs.

·      Translate engineering requirements into practical software designs and contribute to verification and validation activities to demonstrate performance, safety and compliance.

·      Investigate and resolve technical issues encountered during development, integration, test and production support, including unexpected behaviours at system and equipment level.

·      Produce and maintain clear technical documentation, including design descriptions, interface definitions, test procedures, test records and manufacturing support material.

·      Apply sound software engineering practices, including version control, code review, debugging, testing and configuration management.

·      For more experienced candidates, lead software design activities, contribute to architecture decisions, support design reviews and provide technical guidance to other engineers.

·      Engage with internal stakeholders and customers to clarify requirements, communicate technical progress and support engineering decisions throughout the product lifecycle.

Education and Experience

·       Degree in Software Engineering, Computer Engineering, Computer Science or a related discipline.

·      We welcome candidates across a range of experience levels, from early-career engineers with strong technical foundations to senior engineers with substantial experience delivering software for engineered products or integrated systems.

·      Experience with software development tools and practices, including source control, development environments, compilers, debugging and test tools.

·      Experience in one or more relevant technical areas such as C, C++, Python, embedded or Linux-based development, hardware interfacing, network communications, web-based interfaces, JSON or automated test is desirable.

·      Experience taking software from concept through prototyping, integration, verification and release is advantageous; for senior candidates, this is expected.

·      Experience working in defence, safety-critical, regulated or other high-integrity engineering environments is beneficial.

Skills and Attributes

·       Strong analytical, debugging and problem-solving skills.

·      Practical, hands-on approach and willingness to work closely with hardware, prototypes and multi disciplinary teams.

·      Clear communicator and effective collaborator.

·      Able to adapt to changing requirements and work effectively in an experimental development environment.

·      Self-motivated and able to manage time and priorities within a project environment.

For more experienced candidates, ability to lead technical work, contribute constructively to design reviews and mentor other engineers.

Job Description:

• Collaborate with the business analysts (BA) and Product Owners during the requirement gathering phase to review & understand the requirements to a deep level of understanding.
• Study and analyze all documentation on the SME lending process, from customer and RM origination to disbursement, to understand the business requirements and translate into test cases.
• Prepares test plans, test cases and test scripts. Write test cases and test scenarios (positive and negative) for assigned project.
• Execute regression tests, user acceptance testing and live verification.
• Report, track and determine priority of reported defects through discussions with users and logging in JIRA.
• Works with the development Team and SIT team during performance testing, regression testing, and UAT.
• Do timely tracking of issues and coordinating with users and tech team to resolve the issues within SLA (Response to users within 1 working day).
• Prepare the relevant documentation that documents the test scope, test data, test cases and overall testing progress
• Stays abreast of QA & Testing best practice and latest available tools, frameworks and standards

Requirements:

• Meticulous, analytical and process oriented, familiar with software development lifecycle
• You work smart with minimal handholding, and able to understand complex logics and workflows, so that test cases created are thorough and complete.
• Strong communication and collaboration skills, so that you can understand requirements clearly from users.
• A self-driven and highly motivated hands-on mentality
• Experience in UAT testing and using project management tools (Confluence, JIRA) is preferred
• Experience in banking industry and prior work experience in testing of digital lending platforms is preferred

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies . You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd

• RCB No. 200007268E • EA License No. 01C4394

• Reg. R23118506, Goh Li Min

Summary

Julian Grey’s client is an established engineering company supporting industrial automation and equipment development projects.

Responsibilities

• Develop and configure PLC and touch screen/HMI software for automated machinery and equipment.
• Support motion control and machine I/O integration, including servo systems, stepper motion controllers, analogue devices, and high-speed I/O modules.
• Troubleshoot control system issues, perform testing and commissioning activities, and prepare technical documentation upon project completion.

Requirements

• Relevant qualifications in Electrical Engineering, Mechatronics, Automation, or a related discipline.
• Minimum 2 years of relevant experience in PLC programming, HMI development, or automation equipment support.

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Interested Applicants
Please WA Marie @ 80439947
Shortlisted candidates will be notified

Marie Xie
Reg No. R1103987
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Join a well-established automation company with 36 years of industry experience delivering custom machinery and integrated production line solutions across Asia and beyond.

We are looking for a hands-on Assembly Technician to support machine assembly, setup, and project execution. This role offers valuable technical exposure and overseas project opportunities.

Why Join Us?

Key Responsibilities:

·        Provide Level 2/3 IT network security operations support

·        Respond to incident calls and ensure the SLA to our clients is met

·        Perform changes to the network in-line with the organization’s Change Management processes

·        Ensure compliance to policies, processes and standards, both internal and clients’ organization

·        Prepare network analysis reports, including findings with analysis

·        Participate in regular operations review meetings, including operational issues, tickets review etc

·        Participate in projects/activities to support improvement initiatives

·        Conduct proper handover from the project team to operations after commissioning of projects.

·        Conduct internal training and/or knowledge transfer to team.

·        Update operations documentation (technical, CMDB, etc).

Required Qualifications:

·        At least 5 years of experience providing network operational and administration supporting Cisco products (Routers / Switches/WLAN)

·        Diploma or Degree in Engineering, IT or its related field.

·        Minimum Cisco CCNP certification

·        MUST have CISCO ACI Experience

·        In-depth knowledge of network routing and switching technologies and protocols

·        Knowledge of network security, load balancing and optimization technologies 

·        Experience working with Cisco network, Bluecoat Proxy, F5 Load Balancer, Palo Alto/Checkpoint/Fortinet firewall and Splunk is preferred.

·        Analytical and possess good troubleshooting skills.  

·        Willing to work in extended hours and perform standby duty after office hour

Interested applicants, please email your resume to Karin Chan Wei Kien

Email: karinchan@recruitexpress.com.sg

CEI Reg No: R1104584

Recruit Express Pte Ltd

UEN: 199601303W

EA Licence No: 99C4599

Successful candidate must be comfortable with rotation shifts and weekends as and when required.

Responsibilities:

Network & Security Implementation

·        Implement firewall rule changes to support migration activities and ongoing operations.

·        Configure and manage network security devices (e.g., Fortigate, Palo Alto).

·        Support hybrid connectivity setup including VPN and ExpressRoute configurations.

·        Implement network segmentation and micro-segmentation strategies.

·        Enforce enterprise security policies and compliance requirements across environments.

·        Support secure connectivity between on-premise and Azure environments.

Azure Networking &Cloud Security

·        Configure and manage Azure networking components (VNets, NSGs, route tables, load balancers).

·        Implement and maintain secure access controls and network security principles in cloud environments.

·        Support design and implementation of secure hybrid architectures.

·        Assist in implementing security controls for cloud-based workloads.

Technical Support &Incident Management

·        Resolve incidents and service requests within agreed SLA timelines under general supervision.

·        Monitor network and security systems proactively to detect and mitigate issues.

·        Investigate, analyse, and troubleshoot network and security-related incidents.

·        Maintain accurate and timely updates in ticketing systems with resolution details.

·        Escalate complex issues to senior engineers or Technical Leads where required.

Service Delivery &Process Compliance

·        Ensure adherence to ITIL processes including Incident, Problem, and Change Management.

·        Support, track, and document change implementation activities.

·        Participate in security audits, compliance checks, and risk assessments.

·        Contribute to continuous improvement of security and network operations.

Collaboration &Knowledge Sharing

·        Work closely with migration teams, cloud engineers, and security architects.

·        Share knowledge and document solutions for recurring issues.

·        Support junior engineers and contribute to team capability development.

Any other ad-hoc duties as assigned by supervisor.

Requirements

·        Degree in IT or related discipline

·        3–5 years of experience in networking and security engineering (Fortigate / Palo alto & Azure networking and security).

·        Hands-on experience with:

-         Firewall administration (Fortigate, PaloAlto preferred)

-         Azure networking (VNets, NSGs, routing)

-         VPN and ExpressRoute connectivity

-         Network security principles and segmentation

·        Security policy implementation and compliance

·        Strong understanding of hybrid cloud networking architectures.

·        Experience supporting enterprise infrastructure and migration projects.

Preferred certifications:

-         CCNA / CCNP (Networking)

-         Palo Alto, Fortinet, or other firewall certifications

-         Microsoft Certified: Azure NetworkEngineer Associate

-         Security certifications (e.g., CISSP,Security+) are advantageous

·        Experience with Zero Trust architectures.

·        Exposure to cloud security tools(Defender for Cloud, Sentinel).

Interested applicants, please email your resume to Karin Chan Wei Kien

Email: karinchan@recruitexpress.com.sg

CEI Reg No: R1104584

Recruit Express Pte Ltd

UEN: 199601303W

EA Licence No: 99C4599

Job Summary

We are seeking a hands-on IT System Engineer to join our client's in-house IT team. The successful hire will be manage and support their core IT infrastructure while delivering reliable, responsive end-user support. This role is ideal for a technically versatile professional who enjoys working across systems, networks, and user-facing technologies to ensure smooth day-to-day operations.

Responsibilities:

• Provide 1st-2nd level of support for user technical issues or IT incidents.
• Manage user support issues and change requests pertaining to ERP system.
• Manage and troubleshooting for desktops/laptops, virtualization, network switches, voice over Internet Protocol (VOIP).
• Perform and manage infrastructure patching and update.
• Manage day-to-day operations and provide support for Microsoft 365 and Azure cloud services.
• Administration experience with next-generation endpoint security solutions.
• Deploy, configure, maintain, and troubleshoot IT devices.
• Maintain up-to-date documentation.
• Liaising with vendors for IT procurement.
• Manage onboarding and offboarding process.
• Manage website maintenance and troubleshooting.
• Responsible for IT projects implementation and execution when assigned.
• Ad hoc tasks assigned.

Requirements:

• Bachelor's degree in computer science, business administration or equivalent experience.
• Minimally 2-3 years of working experience in IT support and system administration/ system engineering
• Exposure to corporate/ enterprise IT infrastructure
• Good understanding of Windows environments, Microsoft 365, networking fundamentals, and endpoint management.
• Hands-on and can-do attitude. Willing to learn and think out-of-the-box.
• Good communication skills, problem solving and teamwork skills.
• Able to work under pressure.
• Proactive, dependable and able to work independently.
• No issues with travelling to the West of Singapore for work daily.

Interested applicants who meet the requirements stated above please apply to this post, or send in your resume to yingtan@techgrid.co
We regret that only shortlisted candidates will be contacted.

The Managed Services Cross Technology Engineer (L3/4) –System advanced engineering role, architecting level, responsible for ensuringa managed service is provided to all clients, to ensure that their ITinfrastructure and systems remain operational. This is done through proactivelymanaging, overseeing, monitoring, investigating, and resolving escalated technicalincidents and problems to ensure the restoration of these services to theclients.

The primary objective of this role is to understand, defineand implement the technical architecture and strategy for the organization'score platforms and or cloud infrastructure. They act as the deepest technicalexpert, building complex, highly resilient systems while leading the resolutionof systemic failures and setting the standard for IaC and automation bestpractices. Serves as the highest escalation point for all complex incidents orsituations. Also proactively review all client requests or tickets and applytechnical process knowledge to provide the clients with almost immediateresolution without breaching service level agreement (SLA).

The Managed Services Cross Technology Engineer (L3/4) –System focuses on forth line support for escalated incidents and requests witha high level of complexity. Ensures contracted Managed Services outcomes aredelivered to the client.

This is a strategic role focusing across various technologydomains such as (but not limited to) Cloud, Security, Networking, Applicationsand / or Collaboration.

This role may also contribute to / support on project workas and when required.

Key Responsibilities:

·       SystemStrategy and Architecture Ownership: Understand and define the technicalvision, standards, and multi-year roadmap for the organization's cloud andplatform infrastructure, ensuring highly scalable and cost-efficient designs.

·       L3/4Technical Authority: Serve as the ultimate systems expert and final escalationpoint for highly complex, cross-platform stability issues, failures, andperformance bottlenecks, leading resolution and comprehensive Root CauseAnalysis (RCA).

·       Advanced IaCDevelopment: Write, audit, and maintain mission-critical Infrastructure as Code(e.g., advanced Terraform modules) and custom platform tools (in Python/Go),driving the standardization of GitOps principles.

·       Resilience& Reliability Engineering (SRE): Architect and implement patterns for faulttolerance, automated failover, and Disaster Recovery (DR). Define and enforcehigh standards for SLOs/SLIs across all platform services.

·       Large-ScaleOrchestration: Design, optimize, and manage complex, multi-tenant Kubernetes(K8s) clusters (including networking, security, and upgrades), treating thecluster itself as the critical product.

·       Governanceand Mentorship: Dictate and enforce system engineering and security standardsacross all CI/CD pipelines and infrastructure codebases, actively mentoringother senior engineers in platform design and engineering excellence.

• Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA.
• Timely and consistent updates of tickets with resolution tasks performed.
• Proactively identifies, investigates, analyses issues and errors prior to or when they occur and log all such incidents in a timely manner.
• Captures all required and relevant information for immediate resolution.
• Provides forth level support to all escalated incidents, requests and identify the root cause of incidents and problems, respond to tickets where third line engineer teams were unable to fix the problem.
• Shares such knowledge, to resolve issues, document them, and push the knowledge down to other engineers.
• Communicates with other teams and clients for extending support. Acts as emergency support contact as needed, for critical client and business-impacting issues.
• Supports, tracks, and documents change implementation.
• Provides timely escalation of all tickets to management with ensuing updates, where applicable.
• Proactively identifies, contributes, implements and works with automation teams for effort optimization and automating routine tasks.
• Systematically gathers relevant information and applies technical knowledge to analyze and uses highly technical troubleshooting tools and content and analytical practices.
• Uses operational and diagnostic procedures to resolve escalated tickers in unique and complex client environments.
• Coaches L1, L2, and L3 teams offering technical expertise and pushing work down to other engineering teams.
• Performs quality audits, covering process, service experience, ticket updates, etc. as required.
• May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines.
• May work on implementing and delivering disaster recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
• Excellent proficiency in change management process with an ability to plan, monitor and execute changes with clear identification of risks and mitigation plans to be captured into the change record.
• Deep technical skills in relevant functions.
• Excellent client service orientation and passion for achieving or exceeding expectations.

Academic Qualifications and Certifications and tools:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).
• Relevant certifications include (but not limited to) -
• VMware certified Professional: DATA Centre Virtualization.
• VMware Certified Specialist – Cloud Provider.
• VMware Site recovery Manager: Install, Configure, Manage.
• Microsoft Certified: Azure Architect Expert.
• AWS Certified: Solutions Architect Associate.
• Veeam Certified Engineer (VMCE).
• Rubrik Certified Systems Administrator.
• Storage HDS
• VMware VRA
• Ansible
• Opswat, Splunk, Cyberark
• Nvidia AI
• SRE, Devops, Gitlab, Automation
• Containers, etc.