Job Summary
Standard Chartered is investing significantly in its Transaction Banking – Cash Management capabilities to improve the Digital experience of Clients and colleagues whilst increasing efficiency. The delivery Programmes within the TB portfolio are each aligned to a key product area and span business change and technology delivery teams across Cash Management products.
The Programme Manager for Cash Technology will work closely with the Programme Accountable Executive, Chief Product Owners, Product Owners and Hive Delivery Lead to manage the successful delivery of the Programme outcomes. They will be responsible for implementing and maintaining effective controls and governance across all programme teams and stakeholder groups and will foster collaboration both within the programme and with broader Transaction Banking teams to drive effective execution.
Key Responsibilities
The Head of Programme Management, Cash Technology will be responsible for driving and delivering the agenda of Cash Technolohy Programme. Key responsibilities are:
• Oversee the coordination of Cash Technology program level milestones and adherence to Standard Chartered standards and governance mechanisms.
• Structures and critical thinking to ensure that all initiatives and agenda are set up professionally, operating efficiently and driven to manage outcomes.
• Re-planning and prioritising Projects as required to maximise benefits and delivery efficiency
• Delivering the Programme and handover to BAU.
• Drive proactive management of issues and risks – working closely with interface and business partners and recognising the overall program level risks and identifying mitigation action plans.
• View projects through the lens of scaling on a global level by utilising tools and processes. Confirming Clarity, the Enterprise tool for program monitoring and reporting, is up to date including Programme static, RAG status, key milestones, financials, risks, dependencies, issues, and resource forecasts, and they are tracked and reported at QPR.
• Establish engagement cadence with stakeholders to ensure that they are informed and part of the decision-making process (where required).
• Support prioritisation by assessing the business/ client impact.
• Manage risks, issues, interdependencies, and coordination across programmes to ensure that information relating to programmes deliverables, risk and issues are effectively communicated between stakeholders and that key performance indicators are monitored and evaluated.
Strategy
• As a key member of the Programme Management team, develop the strategic direction and roadmap for Cash Technology programmes while adopting agile practices; aligning with Business & IT Strategy, Bank’s Digital Agenda and Portfolio Investment priorities
• Envisage and align the portfolio to the growing technology needs & capabilities like Cloud, AI etc.
• Transformation and Change management strategy. Leading overall strategy, planning, and execution of programs of work to support Transaction Banking Technology aligned to strategic Agile transformation.
• Determine and ensure optimal cost of delivery of programs.
• Support Business and Transaction Banking Operations by leveraging technology to streamline processes, enhance productivity, enable straight-through processing & zero touch, reduce risk and improve controls
• Work with the domain teams to ensure processes and controls are suitable to enable building and maintaining sustainable, well-controlled business solutions. Ensure transparency and appropriate escalation of material risks through relevant governance processes.
• Work actively with Product, Operations and technology Teams to push client agenda and support respective businesses in risk reduction implementation activities.
• Continually evaluating services on Fit for purpose and run streamlined remediation programs with focused outcomes aligned to business and client priorities and risk reduction.
Business
• Establish and maintain a highly engaged working relationship with shared accountability across businesses/functions
• Ensure traceability and clear metrics to demonstrate the achievements delivered.
• Identify and implement improvement opportunities within TB Tech and associated functions.
• Trusted advisor to the business. Work hand in hand with the Business, taking product programs from investment decisions, into design, specification, and solution phases, all the way to operations on the ground and securing support services from other teams. The term “Product” is used here in a generic sense to describe the required capabilities. It includes capabilities that are needed to meet regulatory requirements as well as capabilities for supporting “internal clients”.
• Support respective businesses in the commercialisation of capabilities, monitoring of usage, improving client experience, and collecting defects for future improvements.
• Manage business partner expectations. Ensure delivery to business meeting time, cost and with high quality
• Help determine capital investment parameters, priorities, and risks for portfolio-wide IT initiatives to maximize the return on investment, commercialisation of capabilities, bid teams, monitoring of usage, improving client experience, enhancing operations and addressing defects & continuous improvement of systems
• Provide ‘hands on’ support to ensure all relevant bank governance and risk requirements are met for the domain.
Processes
• Responsible for overall governance of Cash Technology projects & programs that includes financial management, risk management, representation in steering committee reviews and engagement with business for strategy, change management and timely course correction as required
• Support Business Operating Models, Standards, Finance, Risk Controls and compliance with regulations
• Inculcate the Group’s values and code of conduct in the Transaction Banking Technology Team to ensure adherence to the highest standards of ethics and compliance to relevant policies and processes
People and Talent
• Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for their team and work in collaboration with risk and control partners.
• Employ, engage and retain high quality people such that Transaction Banking Technology is skilled and experienced to deliver its obligations.
• Ensure the provision of ongoing training and development, ensure that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risks.
• Foster a culture of innovation, transparency and accountability in Transaction Banking technology while promoting a “business-first” mentality at all levels
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
• Create a motivational and challenging environment for staff which is conducive to creativity and performance with customer centricity in mind
Risk Management
• Responsible for addressing program delivery risks and other delivery risks like Operations risk, key person risk, change concentration risks, etc.
• Performing strategic assessment of the benefits and potential value generation of the IT services right from conception through investment, execution and BAU stage
• Engage consistently with business, technology and operation teams for CCIB-TB T&I throughout the whole lifecycle of Tech investments and stay aligned to the overall roadmap and strategy of the bank.
• Proactive in monitoring and seeking regular assurance that the areas of responsibility and teams are performing to an acceptable risk and control standard.
• Work towards the elimination of non-standard processes and systems that contributes to high operational risk.
• Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees.
• Balance business performance, delivery and cost management constraints with risk and control matters to ensure that they do not materially threaten the Group’s ability to remain
Governance
• Working with Business partners such as CPOs to prepare investment plan requests and manage approval of Programme(s), accountable to manage $80m worth of projects, spanning 3 years and define framework, mechanism to track, monitor the programs, frequent communication to CIO’s, COO’s & CPOs. Individual will lead and coordinate cross-functional, cross-departmental, cross-company teams that are responsible for all aspects of a Project or Programme, from Initiation to Closure.
• Partnering with relevant stakeholders, responsible for ensuring that the B&M model is followed, and the relevant artefacts are delivered on time with quality, in adherence to the development methodology/approach.
• Knowledge and understanding of Governance processes, especially on the controls and policies.
• Defines, enhance, and drive a transparent service excellence & governance model with clear accountabilities.
• Manage communication of key risks/preventive actions and other key insights of services to stakeholders through appropriate forums including NFRC and other Sustainability forums (refinement meeting)
• Plan and participate in change governance forums as needed
• Awareness and understanding of the regulatory requirements and expectations relevant to the role.
Regulatory and Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
Internal
• TB MT
• TB COOs
• CCIB Cash Product Management Heads
• CCIB Trade Product Management Heads
• CCIB Tech MT
• Global Technology Services Heads (Production Support, Infrastructure, Testing etc)
• Interface team Heads
External
• Regulators (as applicable)
• Relevant industry groups and professional bodies
• Consultancy and recruitment agency relationships
Other Responsibilities
• Accountable for TB portfolio governance and financial facing off with COO and CCIB portfolio teams
• Maintains high levels of integrity, motivation and morale.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies & procedures
Our Ideal Candidate
• 15+ years of banking experience. Should be an experienced Programme Manager, or as a senior Project Manager, within a large-scale multi-year programme, preferably within Standard Chartered, or within a global Transaction Banking business.
• PMP or PgMP certification preferred
• Excellent knowledge of Programme Management disciplines (planning, reporting, risk management, QA, document management, financials, benefits, resource management, stage controls, stakeholder management and governance).
• Strong practical knowledge of project or programme delivery in both Agile and Waterfall environments.
• Experience in managing external vendors, preferably with working knowledge of SCB Global Sourcing process and standards.
• Experienced in supporting a global group and ability to work in a highly collaborative manner across the network with a wide range of stakeholders.
• Strong skills in conceptual and quantitative problem-solving, aligning a broad range of stakeholders from multiple functions, and executing against a tightly-defined timeline.
• Excellent professional skills, including verbal, presentation and written communication skills; ability to simultaneously “see the big picture” and manage the details of implementation; ability to follow through on execution.
• Experience in one or more of the following areas (Cash Management & Payments, Corporate/Institutional Banking or Financial Markets)
• Demonstrated knowledge of Transaction Banking Cash processes and technology systems
• Experience in lean / six sigma process improvement
Role Specific Technical Competencies
• Change / Project Management
• Stakeholder Management
• Communication & Presentation Skills
• Operational Risk
• Strategic Thinking
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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