Total 778 support analyst job vacancies in Information Technology category in Singapore

Responsibilities:

• Perform daily maintenance and upkeep of all LSS programming equipment to ensure optimal functionality
• Supervise external vendors and contractors during facility repairs, enhancements, and project-related activities
• Carry out routine servicing and corrective maintenance of all LSS facility programming systems
• Ensure aquarium‑specific programming equipment consistently operates at the highest standards to support optimal water quality for animal health and clear visibility
• Operate, monitor, and maintain all essential components of LSS programming, system operations, and maintenance activities
• Troubleshoot programming‑related issues and recommend design or process improvements
• Apply strong technical expertise in programming maintenance, including design, specification review, automation, and complex problem solving
• Work with fabricators, tradesmen, technicians, engineers, and other specialists to achieve project and operational objectives
• Liaise with internal BUs, external engineering teams, workshops, and equipment suppliers to support continuous improvement of LSS operations
• Adhere to and promote all safety procedures and best practices within the LSS environment
• Interpret design documents, specifications, and technical schematics
• Perform duties at outdoor areas exposed to weather conditions, construction sites requiring adherence safety precautions, confined mechanical rooms, and standard indoor office settings

Requirements:

• NITEC & above in Programming or related disciplines
• Experience in programming maintenance
• Experience with large-scale aquatic life support and filtration systems in a zoo or aquarium setting
• AALSO Life Support Operator Level I certification
• Relevant advanced programming knowledge and technical proficiency
• Basic swimming ability is preferred for safety-related task
• Advanced understanding of automated control systems, pneumatics, electro‑mechanical components, and electro‑optical technologies

We are hiring an Application Support Analyst for one of our clients in Singapore. The ideal candidate will have strong experience in IT trading environment.

Key Responsibilities:

Production monitoring

• Monitor the global IT platform and execute the associated action when alerts are raised.
• Process (analyze, solve, document) incidents.
• Coordinate incidents resolution with Paris teams when necessary (for instance with infrastructure teams or on-duty people)
• Actively participate in the writing or enhancement of operational procedures (in link with the monitoring alerts)
• Engage in FTS (Follow-the-Sun) model with Europe, including information sharing and tasks handover
• Follow up on the evolution of the IT platform (release) and adapt monitoring tools and procedures

Support to users

• Process local user support requests (configurations, assistance…)
• Collect regularly user feed-backs on system Run Quality and share it with development teams

Transversal

• Enrich the backlog of problems (source of recurring incidents), including description, impact/recurrence/priority, …
• Manage the IT part of the Singapore Business Continuity Plan
• Share improvement ideas with Business Analyst

Required Skills & Experience:

• Degree in IT engineering or Mathematics.
• 2-6 years relevant experience in IT trading environment
• Experience and knowledge about Trading and/or portfolio management processes. Derivatives Commodities is a plus.
• Understanding of trading environment.
• First experience in live monitoring and application support of large IT systems
• Good technical knowledge on Windows environment
• SQL skill

We regret to inform that only shortlisted candidates will be notified.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOL job application platform - GO.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd

• RCB No. 200007268E • EA License No. 01C4394

• Registration ID (Saravanan R1871815)

Overview

We are seeking a detail-oriented IT Helpdesk Support to support system monitoring, incident management, and user support functions. The role involves ensuring system stability, managing incident lifecycles, and maintaining accurate operational records while continuously improving processes and service delivery.

Key Responsibilities

System Monitoring & Incident Management

• Monitor system alerts and identify abnormal system behaviours in real-time.
• Perform initial incident triage, isolation, and fault verification using established procedures.
• Execute problem resolution scripts where applicable or escalate issues based on defined protocols.
• Manage the full lifecycle of incident tickets (creation, updates, escalation, and closure) in accordance with SLA requirements.
• Track and manage incidents using platforms such as Jira.

Technical Evaluation & Escalation

• Conduct technical assessments of reported issues against documented criteria.
• Determine appropriate escalation paths and ensure timely handover to relevant teams.

Documentation & Reporting

• Maintain accurate and comprehensive records of incidents, diagnostic findings, and resolution steps.
• Consolidate operational data and records for reporting, analytics, and audit purposes.

Change & System Validation

• Perform post-change system health checks to ensure no adverse impact from implemented changes.
• Review and validate the accuracy and effectiveness of operational scripts and SOPs.

User Support & Ticketing

• Provide support for ticketing queries, including assisting users with onboarding and offboarding processes.
• Guide users on platform navigation, including access to information, logs, SOPs, processes, and workflows.

Continuous Improvement

• Identify gaps in processes, workflows, or systems and propose improvements to enhance operational efficiency and service quality.

Requirements

• Diploma or Degree in Information Technology, Computer Science, or a related field.
• Minimum 4 years of relevant experience in IT operations, service desk, or system support.
• Familiarity with ticketing tools (e.g., Jira) and incident management processes.
• Basic understanding of system monitoring, troubleshooting, and escalation workflows.
• Strong analytical, problem-solving, and documentation skills.
• Good communication skills with the ability to support both technical and non-technical users.

All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Coen Tay Zhi Xuan (R1989334)

ScienTec Consulting Pte Ltd (ScienTec Personnel) -11C5781

Job Summary

Support digitalisation initiatives by developing dashboards to improve visibility of operational risks and hazards. This role focuses on creating user-friendly data visualisation tools to enhance workplace safety and decision-making.

Job Responsibilities

• Design and develop dashboards to visualise risks and hazards across operational areas
• Gather and organise data to ensure accuracy and clarity in reporting
• Work with stakeholders to understand requirements and improve dashboard usability
• Maintain and update dashboards to reflect latest data and insights
• Support digitalisation and process improvement initiatives

Requirements

• Diploma in a relevant field (e.g. Engineering, IT, Data Analytics)
• Knowledge of dashboard tools such as Power BI, Power Apps, or similar platforms

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026  

Email : kimlow@recruitexpress.com.sg

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

1 year contract under employment agency payroll

Work Location: Changi Business Park

Salary range: up to $4500 (company do not provide bonus)

Core Responsibilities:

• Requirements Gathering & Analysis: Collaborate with stakeholders to understand business needs and translate them into clear, actionable technical requirements
• Documentation: Create and maintain comprehensive business requirements documents (BRDs), functional specifications, user stories, and process flows
• Stakeholder Engagement: Facilitate meetings to gather insights and ensure alignment between business and technical teams
• Solution Design Support: Work with technical teams to evaluate solution options and ensure proposed designs meet business objectives
• API Documentation: Develop and maintain detailed API documentation to support integration and development efforts
• Testing & Quality Assurance: Support User Acceptance Testing (UAT) by creating test cases, coordinating testing activities, and validating that solutions meet requirements
• Data Analysis: Leverage SQL to extract, analyse, and interpret data to support decision-making and validate requirements
• Change Management: Assist in managing requirement changes and assessing their impact on project scope, timeline, and resources
• Continuous Improvement: Identify opportunities to streamline processes and enhance project delivery

What we are looking for:

• Locals (Need to clear client security clearance and pre-employment check)
• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field
• 2–3 years of relevant experience in business analysis, technical analysis, or a related role
• Technical Foundation: Strong foundational knowledge in Java (no need coding) and SQL
• API Expertise: Experience in utilizing and developing API documentation
• Attention to Detail: Demonstrates meticulous attention to detail in all aspects of work
• Analytical Thinking: Strong aptitude for grasping complex ideas and translating them into practical solutions
• Communication: Excellent written and verbal communication skills to engage with diverse stakeholders
• Problem-Solving: Ability to identify issues, analyse root causes, and propose effective solutions
• Agile Methodologies: Experience working in Scrum or other Agile frameworks
• API Testing: Hands-on experience with API testing tools and methodologies

ES Recruitment Pte Ltd (09C4235)

Hong Chiew Guat (R1219860)

Business Function

Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Process daily Trade Operations transactions of SG and AU in accordance to the agreed service standards.

• Liaise and follow up with Business Units or customers for instructions that are required to complete the transaction.

• Liaise with internal and external counterparty for queries relating to the transaction.

• Perform day end reconciliation of transactions.

• Adhere to risks and control guidelines/policies.

• Assist in projects to improve work processes.

• Perform ad-hoc tasks/duties assigned by Supervising Manager.

Requirements

• Minimum 2-3 years of experience in banking operations especially in Imports - Direct Bills Receivable Purchase (DBRP)

• Functional knowledge/experience in back office support for post-shipment financing and payable invoice financing is essential.

• Knowledge of MS Office applications especially MS Word and MS Excel.

• Ability to work extended hours (typically including, but not limited to Mondays (across weekend), post holidays, month end weeks) due to surge in volume during these periods.

• Ability to work on SG public holidays when the need arises.

• Ability to work with a sense of urgency to meet various currency cutoff times and customer’s specific SLA with zero error rate.

• Speed & Accuracy — Role requires prompt processing of transactions whilst maintaining vigilance & accuracy over the manual repairs and inputs.

• Comfort with variable workload that is dependent on customer payment volumes, not a fixed output per day.

• Teamwork, Dependability, Strong risk & controls mindset and meticulous.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

Role Summary

The Senior/Principal Data Analyst - Reporting Specialist is responsible for leading the design, development and implementation of digital analytics, automation and communication solutions to support project and site operations. The role spans Power BI–based reporting, Power Platform applications, business process automation and digital content development, delivered in accordance with Client and public sector information management and governance standards.

The role requires independent delivery across the full solution lifecycle, strong stakeholder engagement, and the ability to translate operational, business and communication requirements into scalable digital solutions.

________________________________________

Key Responsibilities

Digital Reporting & Analytics

• Design and develop structured data models and Power BI dashboards to visualise project performance indicators (e.g. construction progress, schedule, production, quality and HSE metrics).

• Translate complex project and operational data into clear insights to support decision making by site management and senior stakeholders.

• Ensure all reporting outputs comply with Client digital governance, data management and information security requirements.

Power Platform & Business Process Automation

• Lead the design, development and rollout of Power Apps solutions to digitalise operational workflows, including site observation and inspection tools capturing progress, quality and HSE observations.

• Implement business process automation using Power Automate and related tools to reduce manual reporting, data handling and approval processes.

• Own end-to-end solution delivery including requirements definition, solution design, build, testing, deployment, data validation and continuous improvement.

• Establish data quality checks, validation rules and governance controls for automated processes and applications.

Data Collection, Reporting & Standardisation

• Champion structured data collection and data sharing initiatives between the Client, contractors and project teams.

• Design and implement standardised weekly and monthly data collection templates aligned with project controls and reporting requirements.

• Produce and assure weekly and monthly site performance reports using digital dashboards and structured reporting outputs.

Digital Communications & Content Enablement

• Support project and stakeholder communications through the development of digital communication materials, including short marketing or explainer videos demonstrating digital tools, dashboards or process improvements.

• Translate technical digital solutions into clear, accessible content for non technical audiences to support adoption, engagement and change enablement.

• Ensure digital communication outputs align with Client branding, messaging and information governance standards.

Stakeholder Engagement & Capability Building

• Act as a key interface between site teams, contractors and digital stakeholders to ensure solutions meet operational needs.

• Deliver training sessions, onboarding materials and user guidance for digital tools and automated processes.

• Collect and analyse user feedback to continuously improve usability, performance and adoption.

Leadership & Continuous Improvement

• Provide technical guidance and informal mentoring to junior team members contributing to digital delivery.

• Contribute to internal best practices, playbooks and governance frameworks for Power BI, Power Platform and process automation delivery.

• Support continuous improvement and innovation initiatives aligned to Client and organisational objectives.

________________________________________

Qualifications & Experience

Essential

• Bachelor’s degree in a relevant discipline; a Master’s degree is strongly preferred (e.g. Digital Transformation, Data Analytics, Business Analysis, Engineering, Information Systems, Strategic Marketing, or related fields).

• 5–10 years’ experience in digital delivery, business process automation, data analytics, project controls or related consulting roles.

• Demonstrated experience delivering Power BI dashboards, including data modelling and DAX.

• Practical experience with Power Apps and business workflow automation (e.g. Power Automate).

• Experience designing or supporting process digitalisation and automation initiatives in a project or operational environment.

• Strong analytical, structured problem solving and stakeholder engagement skills.

• Ability to communicate digital and technical concepts clearly to non technical users.

• Self- organised, proactive and capable of working independently.

• Fluent in spoken and written English.

Desirable

• Master’s degree (MSc or equivalent).

• Proficiency in Mandarin (spoken and/or written), with the ability to communicate effectively with Mandarin speaking stakeholders, vendors or project teams.

• Experience supporting projects with international or cross regional stakeholders.

• Experience in infrastructure, construction, energy or capital projects.

• Experience producing digital communication or marketing content (e.g. short videos, demos, enablement materials) to support solution adoption.

• Experience contributing to governance, standards or internal capability building initiatives.

About Community Mental Health Department:

Our Community Resource, Engagement and Support (CREST) teams support clients who are at risk of or diagnosed with mental illness as well as their caregivers. The teams provide basic emotional support and monitoring of their mental health conditions through home visits and service linkages.

Responsibilities:

• Support any networking events with stakeholders such as government agencies, grassroots, and community-based organizations to raise awareness of mental health
• Support mental health screening events to identify those who are at-risk/diagnosed with mental health conditions and connect them with the right services for early diagnosis and treatment
• Provide basic emotional and cognitive support to clients who are at-risk/diagnosed with mental health conditions and/or their caregivers and link them up with relevant services based on their needs
• Ensure proper maintenance of case documentation and timely submission of reports to external parties
• Support the run of a caregiver support group

Requirements:

• Diploma Holder preferably with some social service experience
• Passionate to work in the mental health sector and community services
• Good communication skills (oral, written, bilingual) and interpersonal skills
• A team player who can also work independently
• Detail-oriented in keeping proper documentation
• This position is on a contract basis

Work Location: Sengkang/ Teck Whye

Work Service Area:

• Paya Lebar & Serangoon
• Bukit Panjang SMC, Cashew & Zhenghua
• Limbang & Yew Tee
• Bukit Timah, Clementi & Ulu Pandan
• Brickland & Choa Chu Kang

(If you have specific preference on the work service area, please indicate in the application form)

If you are interested to join us, please apply via Fei Yue Career Portal.

For your privacy and security, kindly refrain from including your NRIC number in your application form or resume. Please note that we do not accept hardcopy resumes.

Responsibilities:

• Perform daily maintenance and upkeep of all LSS programming equipment to ensure optimal functionality
• Supervise external vendors and contractors during facility repairs, enhancements, and project-related activities
• Carry out routine servicing and corrective maintenance of all LSS facility programming systems
• Ensure aquarium‑specific programming equipment consistently operates at the highest standards to support optimal water quality for animal health and clear visibility
• Operate, monitor, and maintain all essential components of LSS programming, system operations, and maintenance activities
• Troubleshoot programming‑related issues and recommend design or process improvements
• Apply strong technical expertise in programming maintenance, including design, specification review, automation, and complex problem solving
• Work with fabricators, tradesmen, technicians, engineers, and other specialists to achieve project and operational objectives
• Liaise with internal BUs, external engineering teams, workshops, and equipment suppliers to support continuous improvement of LSS operations
• Adhere to and promote all safety procedures and best practices within the LSS environment
• Interpret design documents, specifications, and technical schematics
• Perform duties at outdoor areas exposed to weather conditions, construction sites requiring adherence safety precautions, confined mechanical rooms, and standard indoor office settings

Requirements:

• NITEC & above in Programming or related disciplines
• Experience in programming maintenance
• Experience with large-scale aquatic life support and filtration systems in a zoo or aquarium setting
• AALSO Life Support Operator Level I certification
• Relevant advanced programming knowledge and technical proficiency
• Basic swimming ability is preferred for safety-related task
• Advanced understanding of automated control systems, pneumatics, electro‑mechanical components, and electro‑optical technologies

We are hiring an Application Support for one of our clients in Singapore. The ideal candidate will have strong experience in IT trading environment.

Key Responsibilities:

Production monitoring

• Monitor the global IT platform and execute the associated action when alerts areraised.
• Process (analyze, solve, document) incidents.
• Coordinate incidents resolution with Paris teams when necessary (for instance withinfrastructure teams or on-duty people)
• Actively participate in the writing or enhancement of operational procedures (in linkwith the monitoring alerts)
• Engage in FTS (Follow-the-Sun) model with Europe, including information sharing andtasks handover
• Follow up on the evolution of the IT platform (release) and adapt monitoring tools andprocedures

Support to users

• Process local user support requests (configurations, assistance…)
• Collect regularly user feed-backs on system Run Quality and share it with developmentteams

Transversal

• Enrich the backlog of problems (source of recurring incidents), including description,impact/recurrence/priority, …
• Manage the IT part of the Singapore Business Continuity Plan
• Share improvement ideas with Business Analyst

Required Skills & Experience:

• Degree in IT engineering or Mathematics.
• 2-6 years relevant experience in IT trading environment
• Experience and knowledge about Trading and/or portfolio management processes. Derivatives Commodities is a plus.
• Understanding of trading environment.
• First experience in live monitoring and application support of large IT systems
• Good technical knowledge on Windows environment
• SQL skill

We regret to inform that only shortlisted candidates will be notified.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOL job application platform - GO.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd

• RCB No. 200007268E • EA License No. 01C4394

• Registration ID (Saravanan R1871815)

• Minimum four years of relevant experience in Applications development and support.
• Familiar with development technologies (C# or ASP.NET, Crystal Report)
• Familiar with development technologies (restful API)
• Familiar with database technologies (SQL Server)
• Experience in development using Sage Web SDK is an added advantage
• Experience in macro programming is an added advantage
• Good System analysis, design, develop and implement skill.
• Good documentation skill on all standard operating procedures to ensure smooth operations.
• Requirement study, end users training and user support
• Able to work both independently as well as with a team
  

If you are ready to join a dynamic team and help businesses succeed while growing your own career, we want to hear from you. Apply now and take the next step in your professional journey with FKT!

Please do NOT include NRIC/FIN or any national identifiers, Photo, DOB, Age and Spouse/Family Information in your CV/Resume and we reserve the right to reject any application that contains the above.  For more details, please refer to our website, www.fookontan.com/careers for our Data Protection Notice for Job Applicants.

We regret to inform that only short-listed candidates will be notified.

REQUIREMENT:

• 7–12 years in payment systems analysis with experience in Corporate Internet Banking, Entitlement and pre-payment workflow or similar. 
• Strong engineering/technical skills:
  o API design (REST/JSON, OpenAPI/Swagger) 
  o Microservices architecture 
  o State machine and sequence diagram modelling 
  o HA/DR and low-latency systems 
• Experience integrating with AML, fraud, entitlements and ledger systems. 
• Ability to reuse and extend existing platform components and code frameworks

RESPONSIBILITIES:

Technical Delivery & Systems Analysis 

• Own Banking channel (infinity program and projects) requirements → solution design → integration → testing → rollout. 
• Produce engineering-ready specifications: 
• o API specs (REST/JSON), OpenAPI/Swagger definitions 
• o Microservices interface contracts, event schemas, callback payloads 
• o Sequence diagrams, state machines, mapping specs, error models 
• Define end-to-end orchestration flows for: 
• o Pre-Payment initiation, acceptance, expiry, rejection 
• o Entitlement and Auth Matrix lifecycle events
• o Template, Past Payment, Bene Master 
• Specify robust pre-processing logic: Customer/account validation, Entitlement and authorisation checks, Funds availability, Limits, thresholds, duplicate suppression, Idempotency, retry and timeout handling

API & Microservices Architecture

• Define API and microservices designs using existing components from previous builds: Payment initiation microservices, Validation & entitlement services, Fraud/AML adapters, Core banking and ledger integration patterns 
• Reuse existing: API standards (naming conventions, response structures, error formats), Security models (OAuth2/JWT, mTLS, signature validation), Eventing patterns (Kafka topics, event schemas, DLQ handling), Common libraries for logging, telemetry, utility functions 
• Ensure microservices follow engineering principles: Loose coupling, clear domain boundaries. Async event-driven integration where applicable, High availability and horizontal scalability, Observability (structured logs, metrics, tracing) 

User Journeys, Entitlements & Authorisation 

• Define user journeys for: Pre-Payment Workflow like payment initiation, Beneficiary Master, Bulk Processing 
• Align journeys with entitlements and auth rules: Per-transaction and daily limits o Maker-checker workflows for corporates, Channel-specific access rights
•  Coordinate with channel teams to maintain parity across Mobile, Internet Banking, H2H and API Banking. 

Integration & Platform Engineering

• Design integration between: Payment Hub / RFP Orchestrator, Payment gateway, Core banking, ledger, AML, fraud 
• · Use existing microservices blueprints for: Error propagation and code mapping, Schema validation and transformation, Event lifecycle management, Callback patterns and async updates 

Testing, Deployment & Operational Readiness

• Lead SIT/UAT/E2E test scenario design for: Corporate Internet Banking Channels, Entitlements, Auth matrix, Pre-payment flow like payment initiation, validation and submission, Timeouts, retries, negative tests 
• Work with Engineering & Ops to ensure: Monitoring dashboards and alerts, Reconciliation and exception queues, Runbooks for replay, retry and operational fixes 
• Support scheme certification and phased deployment. 

Key Responsibilities

Special Projects Leadership

• Lead high-impact, cross-functional projects spanning air network scheduling, airline partner planning, and operational performance.
• Act as a strategic advisor to planning leadership, identifying opportunities for innovation, efficiency gains, and capability enhancement.
• Drive end-to-end project execution from concept through deployment and adoption.

Advanced Analytics & Optimization

• Develop and implement optimization models and analytical frameworks to improve network design, scheduling efficiency, and partner performance.
• Apply data-driven approaches to solve complex planning problems, including routing, capacity allocation, and operational trade-offs.
• Translate analytical outputs into actionable insights for planning teams and leadership.

Automation & Tool Development

• Design, build, and maintain automation tools, scripts, and lightweight products to streamline planning workflows and reduce manual effort.
• Develop scalable solutions that integrate with existing scheduling and planning systems.
• Continuously identify opportunities to eliminate inefficiencies through automation and process redesign.

Cross-Functional Enablement

• Work closely with scheduling engineers, network planning engineers, operations teams, and partner management to embed solutions into daily workflows.
• Adapt tools and approaches to suit a wide range of users, from highly technical to operational planners.
• Provide hands-on support to ensure successful implementation and adoption of new tools and processes.

Experimentation & Innovation

• Lead experimental initiatives focused on advanced automation, optimization techniques, and emerging technologies.
• Pilot new approaches, evaluate outcomes, and scale successful solutions across the organization.
• Stay current with industry trends and best practices in airline planning, logistics optimization, and data analytics.

Standards & Best Practices

• Establish best practices for data usage, model development, and automation within the planning team.
• Ensure solutions are robust, maintainable, and aligned with operational realities.
• Document tools, methodologies, and processes to support long-term sustainability.

Minimum Qualifications

• Bachelor’s degree in Engineering, Data Science, Operations Research, Aviation, or related field, or equivalent experience.
• Significant experience in data analysis, analytics engineering, or operational analytics roles.
• Experience in airline scheduling, air network planning, or aviation/logistics operations.
• Demonstrated experience building automation tools, analytical models, or internal products (e.g., scripting, dashboards, optimization tools).
• Strong problem-solving skills with the ability to work across both technical and operational domains.

Preferred Qualifications

• Experience in air cargo operations or express logistics networks.
• Exposure to optimization techniques (e.g., linear programming, simulation, network optimization).
• Experience integrating tools with planning or scheduling systems.
• Some familiarity with data engineering, APIs, or system integration concepts.
• Experience leading cross-functional or innovation-focused projects.

Key Competencies

• Advanced analytical and problem-solving capability
• Automation and tool development
• Aviation and network planning domain knowledge
• Cross-functional leadership and influence
• Practical, solution-oriented mindset
• Adaptability and ability to work with diverse stakeholders
• Strong attention to detail and execution discipline
• Innovation and continuous improvement mindset

About Us

Viskou is the leading provider of security, networking, smart home, solar, and energy storage solutions across Singapore and Malaysia. Founded in 2014, we serve as a regional tier-1 distributor for world-class brands including Hikvision, Huawei, Ruijie, Ezviz, Mesilix, Western Digital (WD), Philips, Ubiquiti, etc.

Beyond traditional solutions, we are driving the future of AI-powered security, behavior analytics, and intelligent recognition. Join us to grow your career at the forefront of smart technology and green energy in Southeast Asia.

Position: Technical Support Engineer

Responsibilities:
• Assist the sales team with technical support and pre-sales inquiries
• Provide technical support and solutions to customers
• Conduct product testing to better understand product features and performance
• Provide product training to internal staff and customers
• Handle after-sales technical support including troubleshooting and warranty claims

Requirements:
• Bachelor’s or above in Engineering or related fields
• Strong analytical and problem-solving skills
• Able to translate technical knowledge into practical solutions
• Able to work independently in a fast-paced environment

• Experience in related industry will be an advantage 

• Fresh graduates are welcome to apply

Why join Viskou?

Competitive salary package (basic + performance incentives)

Young and energetic work environment – no rigid hierarchy, your work gets noticed

Training provided on new systems (AI cameras, cloud access, etc.)

Work with global top-tier technology brands

Grow in a fast-paced, innovative, and supportive environment

How to Apply

Send your resume or WhatsApp to 87591168 or email to hr@viskou.com with subject: Technical Support Engineer Application