We are seeking an experienced Application Support Analyst to support and maintain insurance CRM applications, with a strong emphasis on SQL Server, database operations, and data analysis. This role plays a critical part in ensuring application stability, data integrity, and timely issue resolution for business users across operations, sales, and customer service.

Key Responsibilities

• Provide Level 2 / Level 3 application support for insurance CRM systems, ensuring high availability and performance.
• Support and troubleshoot SQL Server databases, including data issues, performance bottlenecks, and system errors.
• Write, optimize, and maintain complex SQL queries, stored procedures, views, and reports.
• Investigate application incidents, perform root cause analysis, and provide permanent fixes.
• Support data extraction, validation, and reconciliation for business and regulatory reporting.
• Work closely with business users to understand issues, gather requirements, and provide timely solutions.
• Coordinate with vendors, developers, and infrastructure teams for bug fixes, patches, and system enhancements.
• Assist with application releases, patches, and upgrades, including pre‑ and post‑deployment validation.
• Maintain system documentation, support runbooks, and incident records.
• Ensure compliance with data governance, security, and audit requirements, especially in an insurance environment.

Application Support Engineer (Azure | AEM)

We’re looking for a hands-on Application Support Engineer to support critical digital platforms across web, mobile, and kiosk environments.

This role is suited for someone who enjoys deep troubleshooting and takes ownership of production issues, rather than just routing tickets.

What you’ll be doing

• Own and resolve production incidents end to end, ensuring timely service restoration
• Perform deep troubleshooting across applications, Azure cloud services, and AEM environments
• Analyse logs to identify root causes and implement long term fixes
• Troubleshoot Azure services such as App Services, Functions, Azure SQL, and networking issues
• Support AEM production issues including publish instances, dispatcher cache, and content errors
• Investigate API failures, database connectivity, and performance bottlenecks
• Execute SQL queries and stored procedures for validation and debugging
• Collaborate with development, infrastructure, vendors, and security teams to resolve issues
• Drive preventive actions and continuous improvements to reduce recurring incidents

What we’re looking for

• Experience in application support within a production environment
• Hands on experience troubleshooting Azure services
• Exposure to or experience supporting Adobe Experience Manager AEM
• Strong problem solving skills with the ability to perform root cause analysis
• Familiarity with APIs, web applications, and system integrations
• Understanding of security concepts such as certificates, secrets, and access control
• Working knowledge of ITIL processes including incident, problem, and change management
• Strong communication skills and ability to work with cross functional teams

Nice to have

• Experience in high traffic or customer facing digital platforms
• Familiarity with monitoring or logging tools
• Experience working in fast paced or high pressure environments

Why this role

• Exposure to modern cloud environments on Azure
• Opportunity to work on business critical digital platforms
• Hands on ownership of incidents and system stability
• Collaborative environment with strong cross team interaction

Job Description

We are seeking a motivated candidate with a Diploma or Degree in a relevant field to join our team. The ideal candidate should have:

Required Knowledge & Skills:

• Familiarity with Cisco Webex and Cisco meeting room equipment
• Basic understanding of O365 administration, including SharePoint creation, user management, and mailbox administration
• Knowledge of Microsoft Teams Room setup and management
• Advantageous: Experience with NICE compliance recording
• Basic troubleshooting abilities and administrative skillsets

Note:

Training and guidance will be provided. Enthusiasm and willingness to learn are the most important qualities.

We are looking for a Junior Application Support Engineer to support AV and collaboration systems.

Responsibilities:

• Provide first-level support for AV and meeting room systems
• Perform basic troubleshooting for Cisco/Webex meeting room equipment
• Support Microsoft Teams Rooms and collaboration tools
• Assist with O365 administration, including SharePoint creation, user administration, and mailbox management
• Monitor system performance and escalate issues when required
• Provide administrative and operational support for meeting room technologies
• Support after-office-hours issues when necessary

Requirements:

• Diploma or Degree in IT, Engineering, or a related field
• Ability to communicate in Mandarin to support Mandarin-speaking stakeholders (when required)
• Basic knowledge of Cisco Webex
• Familiarity with Cisco meeting room equipment
• Basic knowledge of Microsoft 365 administration (SharePoint, user, and mailbox administration)
• Familiarity with Microsoft Teams Rooms
• Basic troubleshooting and administrative skills
• Knowledge of NICE compliance recording is an advantage
• Willingness to learn

Candidates are not required to have all the listed skills. Training and guidance will be provided.

Working Hours:

• Monday to Friday, 9:00 AM – 6:00 PM
• May be required to work after office hours for urgent issues

Location: Raffles Place
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM
Salary: Up to $7,000 (commensurate with experience)

Overview

We are looking for a hands-on Application Support Engineer (Level 2) to support and enhance the exchange’s core business systems. This role combines production support and development work, offering exposure to mission-critical platforms. You will troubleshoot issues, implement improvements, and collaborate with business users to deliver reliable and scalable solutions. 

Key Responsibilities

• Provide Level 2 application support for mission-critical exchange systems
• Monitor daily production systems and ensure operational stability
• Investigate, troubleshoot, and resolve application and system issues
• Perform root cause analysis and implement permanent fixes
• Work closely with business users to analyse requirements and propose solutions
• Design, develop, and implement system enhancements where required
• Support deployment activities and release management
• Collaborate with development teams across the full software development lifecycle
• Prepare technical documentation and operational procedures
• Participate in incident management and production support activities
• Assist in performance tuning and system optimisation

Requirements

• 2+ years of experience in software development or application support
• Experience with at least one programming language: Java, JavaScript, or Python
• Strong understanding of object-oriented programming concepts
• Experience with relational database design and SQL
• Knowledge of networking fundamentals (HTTP, TCP, UDP)
• Experience working in Linux/Unix environment
• Strong shell scripting skills preferred
• Exposure to full software development lifecycle in large-scale systems
• Open to shift work/ work on public holiday (when required) 

Preferred

• Experience in financial services / trading / exchange environment
• Experience supporting mission-critical production systems
• Familiarity with incident management and SLA-driven support
• Knowledge of system monitoring tools

To apply, please click on “Apply Now” or email your latest resume to dorothy@recruitlync.com / WhatsApp 85017683.

Ooi Shi Hui Dorothy R1762852)
Recruit Lync Pte Ltd (22C1000)

Responsibilities:

• Acts as the single point of ownership for L3 support issues, ensuring proper logging, tracking of vendor tickets, and coverage during holidays, weekends, and critical business periods
• Manages offshore support rosters and shift assignments, engages with vendors for escalations and product issues, and coordinates with onshore development teams for bug fixes, configuration, or data-related issues
• Leads root cause analysis sessions, ensures closure of preventive actions, and provides timely updates during high-severity incidents
• Coordinates with system owners on technical impacts and recovery timelines, while managing scheduling and communication for production deployments across multiple teams
• Conducts code reviews for hotfixes and technical changes, and validates change artifacts including impact analysis, release procedures, and test evidence
• Prepares change requests, risk assessments, rollback plans, and represents changes in Change Advisory Board meetings.

Requirements:

• Bachelors degree in computer science or information technology, or a related field
• Possesses over 8 years of application support experience, including senior L3 support or leadership roles within banking or financial institutions, with strong knowledge of incident management, problem resolution, and production support processes
• Certified in PMP, PRINCE2, or ITIL, with preferred experience in managing or coordinating offshore teams
• Demonstrates hands-on expertise in Java development and SQL, with additional experience in deploying and maintaining Java cloud-native applications considered a plus
• Proactive and well-versed in incident management, problem resolution, and production support best practices
• Hands-on experience with container platforms like Kubernetes and OpenShift, an understanding of core enterprise infrastructure components.

To apply, please visit www.gmprecruit.com and search for Job Reference: RY696536

To learn more about this opportunity, please contact Yingying at yingying.lai@gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

Job Description & Requirements

Position Overview

The Technical Support Engineer will provide technical expertise and support to internal and external parties, ensuring the smooth operation of systems/software, assisting in project tendering, conducting training sessions, and supporting green mark initiatives. The role requires strong problem-solving skills, technical documentation expertise, and the ability to work closely with customers and internal teams.

Key Responsibilities

• Support System/Software and Maintenance Teams by troubleshooting major issues, investigating technical problems, preparing documents, meeting clients, conducting site tuning, and ensuring customer satisfaction.
• Support Tendering and Project Teams by preparing technical documents, collaborating with customers, conducting site tuning, ensuring project alignment with designs, and addressing operational requirements.
• Plan and Conduct Training for Internal Departments by organizing technical training, knowledge-sharing sessions, and troubleshooting exercises to enhance team skills and efficiency.
• Support Green Mark-Related Activities by attending meetings, preparing necessary technical documents, performing site tuning, and ensuring adherence to Green Mark standards.
• Review and Standardize Control Methodologies and Technical Documents to maintain consistency, accuracy, and completeness in technical documentation.
• Develop and Test New Ideas and Products by proposing innovations, evaluating new technologies, collaborating with R&D, and providing feedback for improvements.
• Provide Programming Support for Special and Critical Controls by developing, debugging, optimizing programs, assisting maintenance teams, resolving issues, and documenting updates.
• Deliver technical support for the application system and liaise with vendors and clients to facilitate functional development and implementation.

Requirements

• Bachelor's degree in Computer Science / Computing Engineering
• Ideally with 1 to 3 years of relevant experience, ideally in BMS and Automation industry
• With basic Mechanical, Electrical Service engineering knowledge, and programming knowledge.
• Strong communication presentation skills with the ability to present technical information to non-technical stakeholders.
• Candidates with no prior experience are welcome to apply.

Appreciate your understanding that only shortlisted candidate will be notified.

• Listed Company
• Basic $ 3500 to $4500 + Variable Bonuses
• Working Location : West (Company Transport Provided)
• 5 days’ work week (Normal Working Hours)
• IT Infrastructure | MSSQL | Network Routing Configuration

Job Scope:

• To support deployment, troubleshooting and maintenance of hardware and software application such as Microsoft, server, workstations, firewall, emails, internet security, VPN, VOIP and Data Backups
• To support and maintain the activities of IT operation of the group including daily helpdesk and technical support to the end-users
• To plan, coordinate and manage installation and maintenance activities as and when required
• To handle the support and management of IT infrastructure locally and oversea
• To collaborate and coordinate with vendor for maintenance services, hardware procurement and project implementation
• To maintain the Active Directory and Group policy management, window operating system, disaster recovery plan
• To prepare an IT SOP (Standard Operating Procedures)
• To ensure IT system compliances such as software licenses, server licenses
• Other ad-hoc duties as assigned

Requirement:

• Diploma / Degree in Information Technology or equivalent
• Experienced in Manage Network Routing Configuration
• Hands-on experience in IT infrastructure. Troubleshooting enterprise hardware and servers or Windows based server

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG DIAUM YEE (R2198031)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Work Location - Lakeside, West Region
• Working Hours - Mon to Fri, 12pm - 4pm
• Monthly Salary - up to $18/h
• School Environment, 11 months contract

Job Scope:

• Set up, maintain, and organize Applied Learning Programme (ALP) /Makerspace equipment.
• Assist teachers and students during lessons and projects.
• Supervise safe use of Makerspace tools and 3D printers.
• Perform basic troubleshooting and minor repairs of equipment.
• Monitor inventory and report damaged or missing items.

Requirements:

• Minimum NITEC certification.
• Experience with 3D printers and slicing software preferred.
• Proficient in Microsoft Office.
• Background in engineering preferred.

Interested candidates, kindly email your resume to: zuli.ng@tg-hr.com

We regret to inform that only shortlisted candidates will be notified.

• Position : Application Engineer (C++ / C# / Technical Support)
• Location : Woodlands ( few bus stop from Woodlands MRT)
• Working hours : 5 days, Monday- Friday (9.00am- 6.00pm)
• Salary (commensurate depending on experience) : Up to $3400 Basic +$400 Transport allowance + Bonus
• Duration : Permanent
• Industry : Electronic Manufacturer- MNC

Responsibilities

• Provide application and technical support for hardware and software integration
• Manage and track support issues through ticketing systems (e.g. Salesforce)
• Perform product testing, troubleshooting, and RMA handling
• Conduct technical verification and support onsite troubleshooting when required
• Support customers with technical solutions and resolve system issues
• Prepare technical documentation, sample codes, and demonstrations
• Conduct product training for customers and partners
• Assist in technical presentations, tradeshows, and seminars
• Coordinate with internal and regional teams to resolve technical matters
• Escalate complex issues to relevant support teams when necessary

Requirements

• Degree in Engineering (Electronics/Computer) or Diploma with experience
• Proficient in C++ / C# (.NET) is preferred
• Knowledge of Windows and Linux OS
• Basic understanding of electronic circuits is preferred
• Strong analytical and problem-solving skills
• Able to work independently and manage tasks effectively
• Occasional travel may be required for work purposes
  

Email to joie@searchpersonnel.com.sg

Do visit www.facebook.com/search.personnel for more job listings and career tips!

We DO NOT charge our candidates nor bind them with any contract.

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601

EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Job Responsibilities:

• Coordinate delivery and transfer of equipment with internal teams to meet operational timelines
• Assist in delivery and setup of machines and parts when required
• Maintain accurate records of equipment movement and tracking
• Perform basic housekeeping and ensure equipment is clean and ready for use
• Unbox, inspect, and set up equipment, including basic system configuration and documentation
• Support installation and ensure machines are operational before deployment
• Perform basic repairs and troubleshoot technical issues
• Respond to breakdowns and provide on-site maintenance support
• Work closely with internal teams to ensure smooth operations
• Perform other duties as assigned

Requirements:

• Diploma or NITEC in Electrical, Electronic, Mechanical Engineering, or related field
• Valid Singapore Class 3 Driving Licence
• Experience in equipment handling, delivery, or basic maintenance is an advantage
• Strong troubleshooting and problem-solving skills

Interested candidates are invited to email your resume to:

jen.ooi@recruitexpress.com.sg
Jenalyn Ooi Huai Sian (R1765551)
Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

Responsibilities :

• Acquire new clients and AUM
• Maintain and manage existing clients’ relationship
• Provide product and services that can satisfy clients’ need in terms of global wealth planning
• Ensure operations are compliance of all relevant local and cross border regulations

Job Requirements :

• Minimum a Bachelor’s Degree in Business Administration/Banking and Finance or any relevant discipline
• Minimum 8 years of experience in finance industry
• Good knowledge of relevant financial products
• CACS, CFA preferred
• Effectively bilingual in English and Mandarin as the role requires communication with Chinese speaking colleagues in Hong Kong and Taiwan

Job Description:

• Provide technical assistance to customers via on-site visits, phone calls, WhatsApp, and email communications.
• Perform installation, commissioning, maintenance, fault diagnosis, and repairs at customer locations.
• Collaborate with vendors to escalate and resolve complex technical issues.
• Deliver training sessions and product demonstrations to end users or clients.
• Handle internal product servicing and support training initiatives.

Requirements:

• Diploma in Electrical/Electronic Engineering, Information Technology, or a related field.
• At least 2 years of relevant work experience.
• Strong communication and presentation skills, both written and verbal.
• Service-minded with a proactive and positive approach toward customer engagement.

To submit your application, please apply online apply@rn-care.com or call +(65) 6223 0323 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd.
EA License No: 17C8900

About the Department

The Cloudflare Technical Support organization is the front line for our customers and developers, solving complex technical problems and answering questions across email, chat, phone, and other channels. We support everyone from individual developers building their first application to large enterprises running mission-critical workloads at global scale.

The Developer Platform Support team is a newly formed, specialized function focused on supporting Cloudflare’s developer-facing products and platforms. This team partners closely with Engineering and Product to help developers build, deploy, and operate applications successfully, while also acting as a critical feedback loop to improve platform reliability, usability, and developer experience.

About the Role

As Manager, Technical Support – Developer Platform, you will build, lead, and scale a team of highly technical Support Engineers who support Cloudflare’s developer ecosystem. This is a hands-on leadership role requiring strong technical depth, operational rigor, and the ability to operate in ambiguity as the team, scope, and processes are being established.

You will balance people leadership, operational excellence, and technical credibility, while shaping how developer-focused support is delivered across a global, follow-the-sun model.

What You’ll Do

Build and Scale a New Support Function

• Hire, onboard, and develop a new team of Developer Platform Support Engineers.
• Define team structure, skill expectations, and onboarding paths for a developer-focused support motion.
• Establish clear operating models, escalation paths, and engagement patterns with Engineering and Product.
• Help shape what “great” developer support looks like at Cloudflare.

Drive Operational Excellence

• Own day-to-day operations, ensuring performance against SLAs, KPIs, backlog health, and customer experience metrics.
• Ensure effective global handovers and consistent support quality across regions and time zones.
• Partner with Workforce Management to ensure appropriate coverage and capacity planning.

Lead and Develop a High-Performing Team

• Coach and mentor engineers with strong technical backgrounds, helping them grow in troubleshooting depth, communication, and ownership.
• Conduct regular 1:1s, performance reviews, and development planning.
• Foster a culture of learning, experimentation, and customer-centric problem solving.
• Lead by example in managing difficult situations, guiding technical investigations, and resolving escalations.

Handle and Prevent Escalations

• Act as an escalation point for complex or high-severity developer issues.
• Coordinate with Engineering, Product, and Incident Response teams to drive timely resolution.
• Lead or contribute to root cause analysis and post-incident reviews.
• Oversee the creation of clear, high-quality customer-facing reports and technical explanations.

Elevate Technical Excellence

• Provide technical leadership on complex issues involving APIs, developer tooling, runtime environments, and distributed systems.
• Guide engineers through deep technical investigations, debugging, and architectural discussions.
• Contribute to internal documentation, troubleshooting guides, and best practices for developer support.
• Drive continuous improvement in tooling, automation, and self-service capabilities for developers.

Collaborate Cross-Functionally

• Partner closely with Engineering and Product teams to surface recurring issues and influence platform improvements.
• Represent developer feedback and support insights in internal reviews and planning forums.
• Participate in or lead initiatives that improve developer experience, support scalability, and operational efficiency.
• Communicate complex technical topics clearly to a wide range of audiences, from developers to senior leadership.

What You’ll Bring

• 5+ years of experience in technical support, operations, or engineering-adjacent roles within a SaaS, PaaS, or cloud environment.
• 3+ years of people management experience leading technical teams in a global or multi-regional setup.
• Strong technical foundation, including experience with:
• Web application development, ideally full-stack using modern JavaScript frameworks (React, Vue, Node.js, etc).
• APIs, SDKs, authentication, and developer tooling
• Internet technologies (HTTP/S, DNS, TLS, networking fundamentals)
• Familiarity with the major cloud providers (AWS, GCP, Azure) and common cloud services.
• Strong understanding of developer workflows and related tools (including version control, CI/CD, package managers).
• Comfort working with logs, diagnostics and troubleshooting tools.
• Experience operating in a 24x7 support environment and managing escalations.
• Strong written and verbal communication skills; able to explain complex concepts clearly and concisely.
• A data-driven mindset with experience using metrics to guide decisions and improvements.
• Passion for building teams, developing people, and creating scalable support models.

Bonus Points

• Prior experience supporting developer platforms, serverless, or application runtime environments.
• Experience working closely with Engineering teams in fast-moving or ambiguous environments.
• Experience building or deploying applications on Cloudflare Workers.
• Understanding of distributed systems and serverless architecture.
• Familiarity with relational and non-relational databases.
• Experience in start-up or hyper-growth environments.

Why Join Us

This role offers a unique opportunity to build and shape a new Developer Platform Support function from the ground up. You’ll have meaningful influence over how Cloudflare supports developers globally, while working closely with world-class engineers and product teams. If you’re excited by technical depth, people leadership, and building something new, this role offers both impact and growth.