Total 362 support advisor job vacancies in Information Technology category in Singapore

Location: Raffles Place
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM
Salary: Up to $7,000 (commensurate with experience)

Overview

We are looking for a hands-on Application Support Engineer (Level 2) to support and enhance the exchange’s core business systems. This role combines production support and development work, offering exposure to mission-critical platforms. You will troubleshoot issues, implement improvements, and collaborate with business users to deliver reliable and scalable solutions. 

Key Responsibilities

• Provide Level 2 application support for mission-critical exchange systems
• Monitor daily production systems and ensure operational stability
• Investigate, troubleshoot, and resolve application and system issues
• Perform root cause analysis and implement permanent fixes
• Work closely with business users to analyse requirements and propose solutions
• Design, develop, and implement system enhancements where required
• Support deployment activities and release management
• Collaborate with development teams across the full software development lifecycle
• Prepare technical documentation and operational procedures
• Participate in incident management and production support activities
• Assist in performance tuning and system optimisation

Requirements

• 2+ years of experience in software development or application support
• Experience with at least one programming language: Java, JavaScript, or Python
• Strong understanding of object-oriented programming concepts
• Experience with relational database design and SQL
• Knowledge of networking fundamentals (HTTP, TCP, UDP)
• Experience working in Linux/Unix environment
• Strong shell scripting skills preferred
• Exposure to full software development lifecycle in large-scale systems
• Open to shift work/ work on public holiday (when required) 

Preferred

• Experience in financial services / trading / exchange environment
• Experience supporting mission-critical production systems
• Familiarity with incident management and SLA-driven support
• Knowledge of system monitoring tools

To apply, please click on “Apply Now” or email your latest resume to dorothy@recruitlync.com / WhatsApp 85017683.

Ooi Shi Hui Dorothy R1762852)
Recruit Lync Pte Ltd (22C1000)

Why explore

• An excitingopportunity to be part of a leading global mining company that produces andsupplies materials that are essential to human progress
• An opportunity to work with key stakeholders in our global commercial hub
• Based in Singapore, a global commercial hub for Rio Tinto

About the role

We are looking for a Senior Advisor - Treasury System & Risk to join our dynamic Treasury & Risk team within Commercial Treasury based in Singapore.

Reporting to the Commercial Treasury System & Risk Manager, this role supports core Treasury operations and decision making, with responsibilities including:

• Be the go-to expert for Rio’s current Treasury Management System (“TMS”), Quantum and related applications.
• Continuously improve Rio’s current TMS and associated applications.
• Act as a strategic connector and change management champion between Treasury, IT, and Treasury's internal clients/business users.
• Innovate, automate, and simplify treasury processes and treasury reporting using technologies like AI, data analytics, workflow automation, and low-code tools.
• Work closely with IT teams and external vendors to diagnose and resolve system issues for internal clients/business users.
• Coordinate internal and external audits, SOX and IT control audits, including walkthroughs, testing controls, and communicating gaps with a solutions-focused approach.
• Take ownership as the Risk Coordinator for Commercial Treasury, ensuring timely risk reporting and supporting key Risk Management forums such as Financial Risk Management Committee which is chaired by Group CFO.

About you

To be successfully considered for this role, you will have: 

• University degree in Finance, Information Systems or related discipline.
• At least 5 years' work experience in corporate treasury front office and/or treasury systems. Experience with Quantum or similar TMS highly regarded.
• Strong grasp of treasury products, processes, and system configuration, with a strong drive to embrace latest technology to automate processes.
• Hands-on exposure to automation, AI, data analytics, or coding/scripting (e.g. SQL, Python, VBA,APIs, RPA, low-code platforms) will set you apart.
• Familiarity with SOx, risk management, and process controls highly regarded.
• A problem solver who's adaptable, open-minded and comfortable with uncertainty and ambiguity. Takes ownership and accountability, able to work independently and thrive in a fast-paced, ever-changing environment.

Job Overview

We are looking for an experienced Application Support Engineer to support critical digital platforms across web, mobile, and kiosk environments. This role focuses on ensuring system stability through deep troubleshooting, incident management, and continuous service improvement.

You will work across cloud-based systems and content platforms, collaborating with cross-functional teams to maintain high availability and performance of applications in a production environment.

Key Responsibilities

Production Support & Incident Management

• Investigate and resolve complex production issues across applications and platforms
• Perform in-depth analysis to identify root causes and restore services promptly
• Take ownership of incidents from identification through resolution

Cloud & Platform Support

• Support applications hosted on cloud platforms, including troubleshooting performance and connectivity issues
• Diagnose and resolve issues related to application hosting, deployments, and system availability

CMS & Web Platform Support

• Maintain and troubleshoot enterprise content management platforms
• Resolve issues related to content delivery, caching, and publishing processes

System & Integration Troubleshooting

• Investigate issues across APIs, backend services, and system integrations
• Support database-related checks and validations to ensure data integrity

Monitoring & Preventive Maintenance

• Analyze system logs and monitoring alerts to proactively detect potential issues
• Recommend and implement improvements to prevent recurring incidents

Security & Compliance Support

• Support troubleshooting related to access control, certificates, and secure configurations
• Ensure adherence to operational and security standards

Collaboration & Coordination

• Work closely with development, infrastructure, security teams, and external vendors
• Maintain clear documentation of incidents, resolutions, and system changes

Requirements

Technical Skills

• Hands-on experience supporting cloud-based applications (Azure preferred)
• Experience with web applications, APIs, and system integrations
• Familiarity with content management platforms (e.g. AEM or similar)
• Basic knowledge of database querying (SQL)

Support & Operations

• Strong experience in application / production support (L2/L3)
• Proven ability in incident management and root cause analysis
• Familiarity with ITIL processes (Incident, Problem, Change Management)

Security & System Knowledge

• Understanding of:

• Access control

  Certificates and secrets management

  Secure system configurations

Soft Skills

• Strong analytical and troubleshooting mindset
• Good communication and stakeholder coordination skills
• Detail-oriented with strong documentation discipline

Key Attributes

• Able to work in high-pressure, critical environments
• Proactive in identifying and resolving issues
• Strong ownership and accountability

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Fortune 500 global IT services leader. We use the power of technology to deliver mission critical IT services that drive business impact. We are employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship in Singapore.

The Role:

• Inventory Management Tracking.
• Infrastructure cable management & Cabling Inventory Tracking (Infrastructure installation, planning, & infrastructure design).
• Design & Engineering.
• Cable Installation and Planning.
• Validation of cable material BOMs.
• Maintain stock of items.
• Inventory System management.
• Patch management (installation, removal, management, troubleshooting) Cable Installation and Planning.
• Device Validation .

Requirements

• Education: ITE or O level.
• Required to have experience working in a DC environment, experience involve rack and stack as well as Network Cabling.
• Able to communicate clearly in English.
• Able to follow the operation manual.
• Team Player.

Benefits

• Performance Bonus
• Transport Allowance
• Handphone Allowance

We are looking for an experienced Senior Application Support Engineer with strong expertise in integration support. The ideal candidate should have hands-on experience in application support or development in Python, SQL, Unix, Java, AWS, and Git.

• Handle P1, P2, and P3 incidents, perform troubleshooting, debugging, and log analysis to meet SLA targets.
• Lead and participate in bridge calls during critical incidents, coordinating with internal teams and external vendors.
• Perform Root Cause Analysis (RCA) and implement preventive measures to reduce recurring issues.
• Manage user accounts, ensuring proper access control and security compliance.
• Support deployments in Production and UAT environments.
• Evaluate and test APIs using tools like Postman and Rest Client for seamless integrations.
• Work with SQL queries for data validation, campaign tracking, and issue resolution.
• Administer Linux systems, troubleshoot OS-level issues, and automate tasks using shell scripting.
• Collaborate with cross-functional teams and vendors
• Maintain comprehensive documentation of application support procedures, incident resolutions, and system configurations.
• Basic knowledge of CI/CD tools (e.g., Jenkins, GitLab CI/CD) is a plus
• Strong analytical thinking and problem-solving mindset

Who We Are

Airwallex is a technology company that revolutionises the way businesses operate globally. Our financial infrastructure provides a modern technology stack for businesses to operate internationally, without the challenges of the current global financial system.

Businesses use Airwallex as their end-to-end global financial services platform. Whether it’s making or receiving payments from customers, domestically or internationally, Airwallex saves businesses time and money by offering real-time, reliable and cost-effective financial solutions. Our web and API solutions support businesses of all sizes, from small companies to large enterprises.

In this fast-changing digital world that is increasingly becoming borderless, our mission is to empower businesses of all sizes to grow in their own markets and around the world, and by doing so, contribute to the global economy.

You Will

• Working directly with developers, merchants and internal teams on post integration issues to provide technical support, consulting and best practices. External customers contact through tickets. Internal customers use different contact avenues depending on priority.

• Conducting test scenarios for technical issues with code, software, hardware, devices and endpoints.

• Installing and configuring test environments, payment APIs and ecommerce products.

• Communicating technical issues to customers and internal departments.

• Identifying irregularities in functionality and unexpected behaviors with Airwallex products and services.

• Developing in-depth technical information (sample code, log searching, FAQs) for distribution to customers.

Skills And Experience You Will Bring

• Bachelor's degree or above in Computer Science or relevant majors

• 2-5 years of working experience in either programming, technical support, implementation or relevant jobs.

• Excellent verbal and written communication skills in both English and Chinese, able to communicate clearly and appropriately with internal and customers.

• Strong troubleshooting and problem-solving skills

• Prioritization, well organized and detailed oriented on tickets handling, able to work on multiple urgent issues in parallel.

• Must have sufficient technical knowledge to communicate with the development team

• Strong willingness to provide exceptional customer service

• Demonstrated quick learning of technology and new products

• Experienced in the e-commerce, payment, fintech industry is a plus

Technical Skills:

• Experienced in one of the programming languages: Python, Java, php, C#, Java Script or shell scripting

• Familiar with Web Technologies, HTTP and HTTPS

• Experienced with REST, JSON, SOAP

• Experienced with SQL

• Familiar with Logstash, Kibana and Graylog

• Familiar with AliCloud and Google Cloud is a plus

• Good command of both English and Mandarin

Job Advertisement: Application Support Analyst (Landscape Projects)

Salary : $3600- $4200

Job Responsibilities

• Provide technical support for smart landscaping applications and systems (irrigation, lighting, IOT platforms)
• Troubleshoot issues in automation systems, sensors, controllers, and connectivity problems
• Monitor application/system performance to ensure smooth operation, up time, and data accuracy
• Support testing, commissioning, and handover of smart landscaping systems
• Maintain system logs, incident records, configuration changes, and technical documentation
• Coordinate with clients, consultants, subcontractors, suppliers, and internal teams for project delivery and issue resolution
• Assist in resolving operational issues affecting field and application systems
• Assist in budgeting, cost monitoring, procurement schedules, and resource planning
• Support procurement and vendor coordination for system upgrades or replacements
• Provide technical input for selection of IOT devices, automation platforms, and system improvements
• Support implementation of system updates, change requests, and corrective actions
• Assist in tender preparation and other project-related documentation as required
• Perform ad-hoc technical and operational tasks as assigned by management

Job Requirements

• Bachelor’s degree in information technology, Electronics & Communication Engineering (ECE), Electrical & Electronics Engineering (EEE), Mathematics, or equivalent discipline
• Minimum 3–6 years of experience in application support, technical support, or project coordination roles
• Strong understanding of sensors, embedded systems, and control systems
• Ability to read technical drawings and understand project documentation
• Basic understanding of project workflows; experience in construction or landscaping industry is an advantage
• Good analytical, troubleshooting, and problem-solving skills
• Ability to work in both office and site environments
• Willingness to work on shift basis and extended hours if required

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

This role focuses on providing hands-on technical support for the company’s platform. You will troubleshoot technical and platform-related issues, help customers resolve platform-related issues, and support them in using platform features as part of live support interactions.

You will also escalate complex issues when needed and contribute to documentation and internal knowledge sharing to improve resolution efficiency and customer experience.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• Act as a problem-solver: understand customer needs, troubleshoot technical issues, and follow up to ensure resolution
• Provide technical support to customers via email, chat, and other support channels
• Guide customers through platform features and workflows as part of troubleshooting and support interactions
• Build strong platform knowledge to support effective troubleshooting and customer issue resolution
• Diagnose, address, and resolve technical issues efficiently and accurately
• Investigate platform functionality issues, login/access concerns, workflow blockers, and compatibility issues
• Test and validate platform functionality following product releases to identify potential issues impacting customers
• Support troubleshooting of third-party integrations and compatibility issues with external tools
• Reproduce customer-reported bugs and clearly document findings for escalation to Product or Engineering
• Escalate complex issues to higher-level support when needed
• Contribute to support resources such as help articles, troubleshooting guides, and internal documentation
• Assist in documenting technical workflows, troubleshooting steps, and escalation paths for recurring incidents
• Collect customer feedback, identify recurring issues, and share insights with Product and Engineering teams
• Log support requests and keep internal teams updated on issue status and customer impact
• Meet personal and team goals such as CSAT, response times, and SLA expectations while keeping customer satisfaction a top priority
• Collaborate with and support team members when assistance is needed
• Take on additional tasks or responsibilities when required to meet team objectives

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with strong problem-solving skills and attention to detail
• Passionate about customer satisfaction and delivering exceptional support experiences
• Comfortable troubleshooting technical and platform-related issues in a fast-paced SaaS environment
• A clear communicator who can explain technical concepts in a simple, practical way
• Adaptable, proactive, and able to work independently with limited supervision
• Collaborative and team-oriented, always ready to support colleagues when needed

YOU HAVE…

• 2+ years of relevant experience in a SaaS, Tech, or Technical Support environment
• 2+ years of experience in technical customer support on SaaS support environments
• Proven ability to provide exceptional technical customer support
• Strong communication and collaboration skills, with a bias for clarity and action
• Experience with a modern support stack such as Zendesk, Guru, Slack, and JIRA
• Analytical, curious, and adaptable, you seek solutions, not perfection
• General knowledge of how web-based and mobile applications work
• Ability to diagnose and troubleshoot customer-reported technical issues
• Comfortable operating in a fast-moving, growth-stage environment
• Able to work independently with little supervision in a remote environment
• Metrics-driven with the ability to manage ticket volume and response SLAs

Bonus Points

• Experience supporting integrations and technical escalations
• Experience supporting SaaS platforms in a technical customer support role
• Passion for customer experience and technical problem-solving

Responsibilities:

• Respond to breakdowns and provide on-site technical and maintenance support
• Carry out routine repairs and troubleshoot installation issues
• Maintain daily transfer records for accurate tracking
• Perform basic cleaning and upkeep of machines
• Assist with ad-hoc machine and parts deliveries as needed
• Assist with office-based system setup
• Unbox, inspect, set up, and test new machines and accessories; handle system setup and documentation
• Coordinate delivery and urgent transfer of aesthetic machines with engineers and sales teams

Requirements:

• NITEC or Diploma in Electrical, Electronics, Mechanical Engineering or equivalent
• Fresh graduates welcome to apply
• Experience in machine delivery and maintenance servicing
• Strong technical troubleshooting and follow-up skills
• Knowledge of laser and aesthetic equipment is an advantageous
• Team player with a responsible attitude and willingness to learn

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to engg1@talenttradersg.com

EA License No: 13C6305

Reg. No.: R24121656 (CHEN JING WEI)

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

About Us:
Fractional Services is a strategic partner for start-ups and SMEs seeking to amplify their technological capabilities. Specializing in CTO-as-a-Service, Product Development, and Talent Expansion, we equip emerging businesses with the leadership and technical expertise needed to navigate the digital landscape effectively.

Our mission is straightforward: to make top-tier technology leadership and development accessible to smaller enterprises that are keen on scaling efficiently and sustainably. With a focus on practical, impact-driven solutions, we help our clients optimise their technology strategies without the overhead associated with building large in-house tech teams.

At Fractional Services, we value Integrity, Innovation, and Collaboration. These principles guide our approach to every project, ensuring that we not only meet but exceed the expectations of the businesses we serve. Our team of seasoned professionals is dedicated to fostering growth and enabling transformation by providing tailored services that address the unique challenges faced by start-ups and SMEs.

We understand the nuances of tech-driven business environments and offer flexible, scalable solutions that support our clients’ growth trajectories. We are more than a provider; we are a partner committed to your success, helping you leverage technology to gain a competitive edge.

Duration -1 year Contract
Local or PR preferable due to security check requirements
Level 1 Support - Lead Role 

Role Summary 

The IoT Support L1 Led is responsible for a frontline team in monitoring, troubleshooting, and supporting IoT devices and platforms for enterprise customers, ensuring high availability, timely incident resolution, and excellent customer experience. 

Key Responsibilities 

• Lead and mentor an L1 support team handling tickets, calls, and chats for IoT devices, gateways, and platforms. 
• Ensure timely triage, troubleshooting, and resolution of L1 issues; manage escalation to L2/L3 and engineering where needed. 
• Monitor device and platform health dashboards, alerts, and logs; coordinate response to incidents and service degradation. 
• Oversee onboarding and configuration of IoT devices (provisioning, connectivity, basic firmware/config checks) following SOPs.e.g. Biometrics, Scanner, Thumb-Print, Sensor etc 
• Implement and refine support processes, workflows, and knowledge base articles to improve first-contact resolution and response SLAs. 
• Track and report key KPIs (ticket volume, SLA adherence, MTTR, FCR, customer satisfaction) and drive continuous improvement initiatives. 
• Collaborate with product, engineering, and operations teams on recurring issues, root-cause analysis, and platform enhancement requests. 
• Coordinate support coverage and shift schedules; ensure proper handover and documentation across shifts and regions. 
• Contribute to customer onboarding, UAT/go-live support, and periodic service reviews as a technical operations representative. 

Requirements 

• Diploma or Degree in IT, Computer Science, Engineering, or related field. 
• 4–7 years (Supervisor) or 6–10 years (Manager) in technical/support roles, with at least 1–3 years leading a support or NOC team. 
• Hands-on experience with IoT/telematics/industrial devices, sensors, or gateways (connectivity, basic configuration, troubleshooting). 
• Good understanding of networking and cloud concepts (TCP/IP, VPN, MQTT/HTTP, REST APIs, dashboards/monitoring tools). 
• Familiarity with support tools (ticketing/ITSM, monitoring, remote support) and documenting SOPs and knowledge base articles. 
• Strong communication skills and customer-oriented mindset; able to work with both technical and non-technical stakeholders. 
• Experience in 24×7 or shift-based operations, preferably in IoT, logistics, or industrial environments, is an advantage. 

Brief Summary:
Join a dynamic team to provide essential support for business applications and databases, ensuring optimal functionality and performance. Leverage your expertise to drive system improvements and data management initiatives.

Responsibilities:

• Provide day-to-day support for business applications and databases, addressing application bugs and database errors efficiently.
• Integrate new features and translate business rules into structured data requirements and system specifications.
• Build and refine database frameworks to enable accurate reporting and effective data extraction.
• Develop conceptual, logical, and physical data models to enhance data structure integrity.
• Assist in the implementation of software patches, upgrades, and database migrations.
• Monitor database performance, identify areas for improvement, and apply tuning measures for optimization.
• Conduct system and application tests to ensure functionality and performance before new releases or updates.
• Manage user access to applications and databases while ensuring compliance with IT policies and security standards.
• Take charge of IT audits and business continuity planning.
• Perform backup tasks for IT system support and fulfill other assigned duties.

Requirements:

• Diploma or degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in application and database systems roles.
• Familiarity with SICS and SAP Business Intelligence is highly preferred.
• Strong knowledge of MS SQL databases and scripting languages.
• Proficient in database design, data modeling, and query optimization.

Interested candidate who wish to apply for the advertised position, please click “Apply”. We regret that only shortlisted candidates will be notified 

EA License No.: 01C4394 (PERSOL Singapore Pte Ltd) 

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 You acknowledge that you have read, understood, and agree with the Privacy Policy. 

https://www.persolsingapore.com/policies.

We are seeking an experienced Application Support Analyst to support and maintain insurance CRM applications, with a strong emphasis on SQL Server, database operations, and data analysis. This role plays a critical part in ensuring application stability, data integrity, and timely issue resolution for business users across operations, sales, and customer service.

Key Responsibilities

• Provide Level 2 / Level 3 application support for insurance CRM systems, ensuring high availability and performance.
• Support and troubleshoot SQL Server databases, including data issues, performance bottlenecks, and system errors.
• Write, optimize, and maintain complex SQL queries, stored procedures, views, and reports.
• Investigate application incidents, perform root cause analysis, and provide permanent fixes.
• Support data extraction, validation, and reconciliation for business and regulatory reporting.
• Work closely with business users to understand issues, gather requirements, and provide timely solutions.
• Coordinate with vendors, developers, and infrastructure teams for bug fixes, patches, and system enhancements.
• Assist with application releases, patches, and upgrades, including pre‑ and post‑deployment validation.
• Maintain system documentation, support runbooks, and incident records.
• Ensure compliance with data governance, security, and audit requirements, especially in an insurance environment.

Sale and Engineering Support Engineer

• Location: Nearest MRT Lentor [Report to office but might need to travel to site]

• Working hours: Monday – Friday | 8.30am – 6.15pm

• Salary: $3500 - $4000

• Diploma / Degree in Engineering (Mechanical, Electrical, or Controls).

• A proven track record in a technical support or sales engineering role is preferred

• Reports directly to the Sales Manager and Project Manager.

Interested applicants can also send your resume to (Liwenpoh741#gmail.com) and allow our consultant to match you with our clients. No Charges will be incurred by Candidates for any service rendered.

WA ME 9735 4019 for more Sale and Engineering Support Engineer role

Job Descriptions:

• Technical Support: Serve as a primary technical point of contact for customers, providing expert guidance and troubleshooting. You'll also provide feedback to help with follow-up jobs.

• Pre-Sales Engineering: Work with the Sales Manager to understand customer requirements and provide technical information on our products. You will also assist in preparing direct estimates and quotations and participate in the planning and survey phase of new installations.

• Project Execution: Coordinate with the Project Manager to assist in the procurement of parts and components. You will also convert design drawings into working drawings, carry out tests and prepare reports for system commissioning, and ensure work is completed according to as-built drawings.

• Team Leadership: Lead a team of technicians and assistants, delegating work and monitoring their progress to meet deadlines.

• Client Relations: Build rapport with clients by showing you care about their concerns. You will be their key contact for technical advice and support.

POH LI WEN REG NO: R25136683

THE SUPREMEHR ADVISORY PTE LTD EA NO: 14C7279

Cash Equities Application Support Technical Lead Analyst is a strategic professional who applies in-depth knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex issues with substantial impact, where taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization.

Responsibilities:

• The Cash Equities Application Support Technical Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
• Hands-on Technical SME responsible for driving production incident resolution and implementing preventative measures to avoid technical reoccurrences.
• Partners with multiple technology (including Development and Infrastructure) teams to ensure appropriate integration of functions to meet goals.
• Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document systems impacts and support requirements
• Identifies risks, vulnerabilities, and security issues; communicates impact; proposes risk mitigation options.
• Acts as advisor or coach to new or junior-level analysts; allocates work.
• Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
• Appropriately assess risk when application changes are made or business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Participates in a weekend support rotation schedule

Qualifications:

• 8+ year of experience in Front office application support
• Prior experience in Equities or Futures Execution platforms is preferred
• Prior experience in Electronic Execution is mandatory
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools.
• Good all-round technical skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholders

How You’ll Succeed

Be conscientious and consistent in identifying security vulnerabilities and working with the respective engineering teams and stakeholders to provide sound guidance and remediations. Be a team player, and a keen learner.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Company Overview

Our client is a well-established organisation with multiple operational sites, seeking a hands-on System Engineer to support IT infrastructure, POS systems, and network operations to ensure business continuity and system reliability.

Key Responsibilities

• Provide technical support and ensure stability of POS systems, network infrastructure, and internal systems
• Perform Level 1 troubleshooting for IT hardware, systems, and operational issues
• Manage and maintain Windows and Linux servers to ensure optimal performance
• Ensure servers are updated with latest security patches and system upgrades
• Monitor system performance and execute patch management activities
• Maintain and upgrade IT infrastructure as required
• Provide guidance to internal users on best practices for system and technology usage
• Support planning and implementation of new systems and technologies to meet business needs
• Coordinate with vendors, project teams, and users to resolve technical issues
• Maintain accurate records of IT assets, purchases, and leases

Requirements

• Diploma in Computer Science, Information Technology, or related field
• At least 2 to 3 years of relevant experience in IT support or system engineering
• Basic knowledge of networking (L1 support level)
• Experience with Windows and Linux environments
• Exposure to cloud technologies will be an advantage
• ITIL Foundation certification is a plus

Key Competencies

• Strong problem-solving and troubleshooting skills
• Meticulous, organised, and detail-oriented
• Self-driven and proactive with ability to work independently
• Good time management and ability to handle multiple tasks

We are committed to fair and merit-based hiring. All applications will be considered based on qualifications, skills, and experience, without regard to age, race, gender, religion, marital status, family responsibilities, or disability.

EA Details

EA License No: 23C1703
EA Personnel No: R1762582
EA Personnel Name: Wong Choo Sian, Jabez