Total 27 it technician job vacancies in Information Technology category in Singapore

我們正在尋找一位能力出眾、積極主動的IT主管——應用程式支持，負責支援和管理公司各部門的商業軟體應用。該職位專注於應用支援、系統維護和持續改進，以確保軟體運作的可靠性和高效性。

主要職責

• 提供應用程式支持，以解決軟體錯誤、效能問題或使用者錯誤。
• 執行日常維護、管理配置和監控應用程式運作狀況
• 作為用戶的主要聯絡人，提供指導並解決可用性問題。
• 對新功能進行需求調查與測試。
• 與開發團隊合作，對複雜事件進行根本原因分析。

職位要求

• 資訊科技、電腦科學、軟體工程或相關領域的學士學位。
• 至少 1-2 年軟體應用支援、應用管理或類似職位的工作經驗。
• 具備ERP和CRM知識（加分項）
• 對軟體應用、作業系統和一般IT環境有深入的了解。
• 具備較強的溝通能力，能夠安撫沮喪的使用者並解釋技術問題。
• 具備資料庫、應用程式故障排除和系統工作流程的基本知識者優先考慮。
• 精通微軟辦公室軟體及常用企業或商業應用軟體。
• 具備較強的解決問題能力、良好的溝通能力及使用者支援能力。
• 能夠獨立工作，也能與團隊有效協作。
• 能夠分析複雜問題並提供快速有效的解決方案。

福利待遇

• 定期團隊活動
• 醫療保險
• 個人休假
• 個人發展機會
• 牙科保險

Kami sedang mencari Eksekutif IT - Sokongan Aplikasi yang cekap dan proaktif untuk menyokong dan mengurus aplikasi perisian perniagaan di seluruh organisasi. Peranan ini memberi tumpuan kepada sokongan aplikasi, penyelenggaraan sistem dan penambahbaikan berterusan bagi memastikan operasi perisian yang andal dan cekap.

Tanggungjawab Utama

• Menyediakan sokongan aplikasi untuk menyelesaikan pepijat perisian, masalah prestasi atau ralat pengguna.
• Melaksanakan penyelenggaraan rutin, mengurus konfigurasi dan memantau kesihatan aplikasi
• Titik hubungan utama untuk pengguna, menawarkan panduan dan menyelesaikan isu kebolehgunaan.
• Menjalankan kajian keperluan dan melakukan pengujian untuk fungsi baharu.
• Bekerjasama dengan pasukan Pembangun untuk analisis punca utama insiden yang kompleks.

Keperluan Kerja

• Ijazah Sarjana Muda dalam Teknologi Maklumat, Sains Komputer, Kejuruteraan Perisian atau bidang yang berkaitan.
• Minimum 1–2 tahun pengalaman dalam sokongan aplikasi perisian, pentadbiran aplikasi atau peranan yang serupa.
• Pengetahuan tentang ERP dan CRM (kelebihan tambahan)
• Pemahaman yang kukuh tentang aplikasi perisian, sistem pengendalian dan persekitaran IT umum.
• Kemahiran interpersonal yang kuat untuk mengendalikan pengguna yang kecewa dan menjelaskan isu teknikal.
• Pengetahuan asas tentang pangkalan data, penyelesaian masalah aplikasi dan aliran kerja sistem adalah satu kelebihan.
• Mahir dalam Microsoft Office dan aplikasi perusahaan atau perniagaan yang biasa digunakan.
• Kemahiran menyelesaikan masalah yang kuat dengan komunikasi yang baik dan kebolehan sokongan pengguna.
• Mampu bekerja secara bebas dan bekerjasama secara berkesan dalam satu pasukan.
• Kebolehan menganalisis isu-isu yang kompleks dan menyediakan penyelesaian yang cepat dan berkesan.

Faedah & Kebaikan

• Aktiviti pasukan tetap
• Insurans perubatan
• Cuti peribadi
• Peluang pembangunan peribadi
• Insurans pergigian

We are looking for a competent and proactive IT Executive - Application Support to support and manage business software applications across the organization. This role focuses on application support, system maintenance, and continuous improvement to ensure reliable and efficient software operations.

Key Responsibilities

• Providing application support to resolve software bugs, performance issues, or user errors.
• Performing routine maintenance, managing configurations, and monitoring application health
• Primary point of contact for users, offering guidance, and resolving usability issues.
• Conducting requirement study and do testing for new functionality.
• Working with Developer teams for root cause analysis of complex incidents. 

Job Requirements

• Bachelor’s Degree in Information Technology, Computer Science, Software Engineering, or a related field.
• Minimum 1–2 years of experience in software application support, application administration, or a similar role.
• Knowledge on ERP and CRM (added advantage)
• Strong understanding of software applications, operating systems, and general IT environments.
• Strong interpersonal skills to handle frustrated users and explain technical issues.
• Basic knowledge of databases, application troubleshooting, and system workflows is an advantage.
• Proficient in Microsoft Office and commonly used enterprise or business applications.
• Strong problem-solving skills with good communication and user-support abilities.
• Able to work independently and collaborate effectively within a team.
• Ability to analyze complex issues and provide quick, effective solutions.

Perks & Benefits

• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities
• Dental insurance

Tanggungjawab:

• Menyediakan sokongan IT asas kepada pekerja.
• Membantu dalam menyediakan komputer, pencetak dan peranti lain.
• Selesaikan masalah perkakasan dan perisian yang mudah.
• Membantu menyelenggara rekod peralatan dan inventori IT.
• Menyokong kemas kini sistem, pemasangan dan aktiviti sandaran data.
• Membantu dalam dokumentasi dan tugasan IT pentadbiran.
• Melaksanakan tugas-tugas lain yang diarahkan oleh Jabatan IT.

Keperluan:

• Sedang mengikuti pengajian Diploma atau Ijazah dalam Teknologi Maklumat, Sains Komputer atau bidang berkaitan.
• Pengetahuan asas tentang perkakasan, perisian dan rangkaian komputer.
• Kemahiran menyelesaikan masalah dan komunikasi yang baik.
• Bersedia untuk belajar dan bekerja dalam persekitaran berpasukan.

Faedah & Kebaikan

• Elaun (upah perjalanan, pengangkutan, dll.)
• Kod pakaian kasual
• Snek percuma / Waktu gembira
• Budaya terbuka

Responsibilities:

• Provide basic IT support to employees.
• Assist in setting up computers, printers, and other devices.
• Troubleshoot simple hardware and software issues.
• Help maintain IT equipment and inventory records.
• Support system updates, installations, and data backup activities.
• Assist with documentation and administrative IT tasks.
• Perform other duties assigned by the IT Department.

Requirements:

• Currently pursuing a Diploma or Degree in Information Technology, Computer Science, or a related field.
• Basic knowledge of computer hardware, software, and networking.
• Good problem-solving and communication skills.
• Willing to learn and work in a team environment.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Free snacks / Happy hours
• Open culture

職責：

• 為員工提供基本的IT支援。
• 協助設定電腦、印表機和其他設備。
• 排除簡單的硬體和軟體故障。
• 協助維護IT設備和庫存記錄。
• 支援系統更新、安裝和資料備份活動。
• 協助處理文件和行政IT任務。
• 執行資訊科技部門指派的其他任務。

要求：

• 目前正在攻讀資訊科技、電腦科學或相關領域的文憑或學位。
• 具備電腦硬體、軟體和網路方面的基礎知識。
• 良好的問題解決能力和溝通能力。
• 樂於學習，並能在團隊環境中工作。

福利待遇

• 津貼（旅費、交通費等）
• 休閒著裝要求
• 免費小吃/歡樂時光
• 開放文化

要求 ：

• 應徵者至少擁有電腦科學或相關領域的學位。

• 至少 3 年 ERP（Epicor Kinetic）實施經驗，無論是最終使用者或供應商背景。

• 對ERP功能有良好的理解。

• 良好的規劃和協調能力。

• 優秀的寫作、口語溝通和演講能力。

• 具備良好的人際溝通能力，並具備解決問題和故障排除方面的能力。

• 能夠依需求出差工作。

• 英語和馬來語聽說讀寫流利。

職責：

• 監督和管理日常 IT 運營，確保所有系統和網路有效率且安全地運作。

• 能夠為公司需求購買必要的IT相關設備。

• 負責 ERP 系統（Epicor Kinetic）的第一線支援。

• 參與應用設計，確認系統邏輯、系統整合、系統介面和系統客製化。

• 為桌上型電腦、筆記型電腦、印表機、伺服器和網路問題提供日常技術支援。

• 執行一般 IT 管理任務，包括管理固定資產登記冊、文件和指南。

• 及時提供最終用戶支持，認真排查和解決 IT 相關問題，同時保持服務台工單系統資訊的準確性。

• 執行高階管理層定期指派的任何其他任務和職責。

好處 ：

• 5個工作天（週一至週五）

• 空調工作環境

• 津貼（差旅補助、交通費等）

• 醫療和牙科索賠。

• 醫療和人身意外保險

• 有薪培訓和發展

• 小組診所

• 提供員工停車位

• 年終獎金

• 年增量

Keperluan:

• Calon mempunyai sekurang-kurangnya Ijazah dalam Sains Komputer atau bidang yang serupa.

• Sekurang-kurangnya 3 tahun pengalaman pelaksanaan ERP (Epicor Kinetic) sama ada daripada latar belakang pengguna akhir atau vendor.

• Pemahaman yang baik tentang fungsi ERP.

• Kemahiran merancang dan menyelaras yang baik.

• Kemahiran menulis, komunikasi lisan dan pembentangan yang mantap.

• Kemahiran interpersonal yang baik dan mempunyai kebolehan yang terbukti dalam menyelesaikan masalah dan menyelesaikan masalah.

• Boleh melakukan perjalanan kerja apabila diperlukan.

• Fasih bertutur dan menulis dalam Bahasa Inggeris serta Bahasa Malaysia.

Tanggungjawab:

• Menyelia dan mengurus operasi IT harian, memastikan semua sistem dan rangkaian beroperasi dengan cekap dan selamat.

• Mampu mendapatkan peralatan berkaitan IT yang diperlukan untuk keperluan syarikat.

• Bertanggungjawab untuk sistem ERP (Epicor Kinetic) bagi menyediakan sokongan barisan pertama.

• Melibatkan diri dalam reka bentuk aplikasi, mengesahkan logik sistem, integrasi sistem, antara muka sistem dan penyesuaian sistem.

• Menyediakan sokongan teknikal harian untuk masalah desktop, komputer riba, pencetak, pelayan dan rangkaian.

• Melaksanakan tugas pentadbiran IT am, termasuk mengurus daftar aset tetap, dokumentasi dan garis panduan.

• Menawarkan sokongan pengguna akhir yang tepat pada masanya, menyelesaikan masalah dan isu berkaitan IT dengan tekun sambil memastikan sistem tiket meja bantuan dikemas kini dengan maklumat yang tepat.

• Melaksanakan sebarang tugas dan tanggungjawab tambahan yang mungkin diberikan secara berkala oleh pihak pengurusan kanan.

Faedah:

• 5 hari bekerja (Isnin-Jumaat)

• Persekitaran kerja penghawa dingin

• Elaun (upah perjalanan, pengangkutan, dsb.)

• Tuntutan perubatan dan pergigian.

• Insurans perubatan dan kemalangan diri

• Latihan dan pembangunan berbayar

• Klinik panel

• Tempat Letak Kereta Kakitangan disediakan

• Bonus tahunan

• Kenaikan tahunan

Requirements :

• Candidate possess at least Degree in Computer Science or similar field.

• At least 3 years of ERP (Epicor Kinetic) implementation experience either from an end-user or vendor background.

• Good understanding of ERP functionalities.

• Good planning and coordination skills.

• Strong writing, verbal communication, and presentation skills.

• Good interpersonal skill and with proven ability in troubleshooting and problem solving.

• Able to work travel when is required.

• Fluent in both written and spoken English and Bahasa Malaysia.

Responsibilities:

• Oversee and manage the day-to-day IT operations, ensuring all systems and networks are operating efficiently and securely.

• Able to procure necessary IT related equipment for company needs.

• Responsible for ERP system (Epicor Kinetic) to provide first line of support.

• Involve in application design, confirm the system logic, system integration, system interfaces, and system customizations.

• Provide daily technical support for desktops, laptops, printers, servers, and network issues.

• Perform general IT administrative tasks, including managing the fixed asset register, documentation, and guidelines.

• Offer timely end-user support, diligently troubleshooting and resolving IT-related issues while keeping the helpdesk ticketing system updated with accurate information.

• Execute any additional tasks and responsibilities that may be assigned periodically by senior management.

Benefits :

• 5 working days (Monday-Friday)

• Air-conditioning work environment

• Allowance (travel stipends, transportation, etc.)

• Medical and dental claims.

• Medical and personal accident insurance

• Paid training and development

• Panel clinics

• Staff Parking provided

• Yearly bonus

• Yearly increment

The Senior Network Engineer/Lead is responsible for designing and implementing solutions that compliment a dynamic, always growing and evolving global network for one of the leading organizations in financial services. You will bring a unique perspective to a team that adapts and maintains a secure and reliable network hosted across both cloud and office/site network infrastructure. 

Although the core focus of this role will be to act as a Network Engineer with a solid understanding of Network & IT Infrastructure Fundamentals including protocols, switches, routers/firewalls, it will also include exposure to experience operating within Azure & AWS cloud tenants. You will design and manage the local and wide area networks of our organization to ensure maximum up time for our users.

Reporting to the Director, IT, Infrastructure, you will:

• Design and Architect Networks

  Develop secure, scalable, and highly available network architectures using technologies like VPNs, VPCs, virtual networks, and load balancers.

• Cloud Network Management

  Provision, configure, and manage cloud-based network resources across platforms such as AWS, Azure, and Cisco Meraki.

• Network Security Implementation

  Enforce robust security measures including firewalls, intrusion detection systems, encryption, and compliance with industry standards.

• Performance Monitoring and Troubleshooting

  Continuously monitor network performance, diagnose issues, and optimize for stability, availability, and efficiency.

• Hybrid Network Integration

  Seamlessly connect cloud environments with on-premises infrastructure using secure methods like VPNs.

• Automation and Scripting

  Leverage automation tools and scripting languages to streamline network operations and reduce manual tasks.

• Disaster Recovery and Continuity Planning

  Manage backup strategies, disaster recovery protocols, and ensure business continuity for network systems.

• Documentation and Compliance

  Maintain accurate and up-to-date documentation of network configurations, operational procedures, and compliance records.

• Stakeholder Communication and Collaboration

  Collaborate with IT teams and stakeholders, providing clear updates on incidents, maintenance, and project progress.

• Continuous Learning and Innovation

  Stay current with emerging technologies and trends, recommending improvements to enhance network infrastructure.

JD for System Administrator

The main purpose of the role is to support the system administration part to carry out day to day task of troubleshooting and deployments as scheduled. This role reports into the Local SHE IT manager and Global ITS workplace team and works closely with different stakeholders to ensure smooth running IT/IS operation.

Core Mission:

• Support L1/L2 incidents or request raised end user.

• Deploy new computer images as companies’ standard using SCCM

• Co-Ordination with suppliers on parts replacement or repair activity

• Update all computer asset in CMDB or keep tracking asset in excel as per companies’ guidelines

• Support network related incident raised

• Support all L1/L2 ticket raised

• Support and troubleshoot printer and label printers

• Installation and deployment of Windows-10 and Windows-11 Operating System

• Installation of PC based software like – Office, Bartender, CodeSoft,etc

• Manage and keep track of all software and hardware assets.

• Keep track of asset allocation to users and shared resource

• Support Conference room and Barco Devices

Requirements:

• Good knowledge on Windows environment/Operating system Installations

• L1/L2 support for handling all service request and Incidents raised in helpdesk Tool

• Good Knowledge on SCCM Software deployment, Application installations

• Good knowledge on applications installations Like – Catia tools , inhouse tools or engineering apps installations etc.

• Coordination with Vendor for defective part replacement of workstation, Laptop

• Basic understanding of networking concepts(TCP, UDP, Routing)

• Good Command on troubleshooting of Windows OS related issues.

• Good knowledge on Scripting shell –Like – power shell or any other tool added advantage

• If any certification of MCP or MCITP-(Microsoft Certified IT Professional) added advantage

• The minimum experience will be 1 to 2 Years.

Job Summary

This role is crucial for ensuring the reliable operation, maintenance, and deployment of all local IT systems, minimizing downtime, and providing excellent technical support to local staff. The ideal candidate is a hands-on problem-solver with strong technical acumen and excellent customer service skills.

Key Responsibilities

1. Technical Support and Incident Resolution:

• Provide L2 and L3 technical support for all field-related incidents and service requests, including troubleshooting hardware, software, network connectivity, and specialized site equipment (e.g., POS systems, local servers, IP cameras).

• Perform timely diagnosis, repair, and replacement of failed IT equipment, managing local spare parts inventory and logistics.

• Document all support activities, resolutions, and technical findings accurately in the IT Service Management (ITSM) system.

• Act as the technical point of contact during major site-specific incidents, ensuring effective communication and quick resolution.

2. Infrastructure Maintenance and Deployment:

• Perform regular preventative maintenance on local network closets, servers, and endpoint hardware, ensuring systems are patched, secured, and running optimally.

• Execute standardized equipment deployments for new site openings, technology refreshes, and site closure/decommissioning projects, adhering strictly to central IT standards.

• Manage local user accounts, access controls, and security policies as mandated by the central IT Security team.

• Collaborate with centralized Infrastructure and Networking teams on remote diagnostics, troubleshooting, and scheduled upgrades.

3. Asset Management and Documentation:

• Maintain accurate inventory records of all IT assets at assigned field locations, tracking asset lifecycle from deployment to disposal.

• Create and update technical documentation, knowledge base articles, and site-specific runbooks to empower local staff and improve First Call Resolution (FCR) rates.

• Ensure local compliance with corporate IT policies, licensing requirements, and physical security standards for IT equipment.

Qualifications

Technical Skills

• 3+ years of hands-on experience in IT Support, Field Service Engineering, or Systems Administration supporting a multi-site environment.

• Strong proficiency in troubleshooting PC/laptop hardware, operating systems (Windows 10/11), and common enterprise applications.

• Solid working knowledge of network fundamentals (TCP/IP, DNS, DHCP, basic routing, and switching) and remote access technologies (VPN).

• Experience with managing and troubleshooting specialized field equipment (e.g., Point-of-Sale/POS systems, local printers, industrial scanners).

• Experience with Active Directory and basic server maintenance/virtualization (VMware/Hyper-V).

• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator are highly desirable.

Professional Skills

• Excellent customer service, communication, and interpersonal skills, with the ability to clearly explain technical issues to non-technical users.

• Proven ability to work independently, prioritize tasks, and manage time effectively in a dynamic environment.

• Willingness to travel to assigned sites as required for installations, break-fix, and maintenance.

Zenith Infotech (S) Pte Ltd. was started in 1997, primarily with the vision of offering state-of-the-art IT Professionals and solutions to various organizations and thereby helping them increase their productivity and competitiveness. From deployment of one person to formation of whole IT teams, Zenith Infotech has helped clients with their staff augmentation needs. Zenith offers opportunity to be engaged in long term projects with large IT savvy companies, Consulting organizations, System Integrators, Government, and MNCs.

EA Licence No: 20S0237

Role:

• Provide technical support and maintenance of IT infrastructure.

• Monitor system performance, troubleshoot, and resolve IT issues.

• Implement system upgrades and enhancements.

Requirements:

• At least 6 years of experience in IT support and infrastructure maintenance.

• Good communication, project management, strong analytical, problem-solving skills.

• At least 3 years of working experience in managing or maintaining Microsoft Windows and/or Red hat/Linux Server in a Cloud environment.

• Possess a strong understanding of security practices in server, database, and network is important.

• Manage the escalation processes and perform service recovery for incidents that directly impact services or users.

• Conduct internal security reviews and assist in internal and external audits

• Support user projects involving infrastructure acquisitions and evaluations.

• Review infrastructure capacity and forecast capacity needs for growth and new projects as well as for obsolescence of old technology. Upgrade the systems in a timely manner to meet such needs.

• Review database infrastructure capacity and forecast capacity needs for growth and new projects as well as for obsolescence of old technology. Upgrade the database systems in a timely manner to meet such needs.

• Ensure the Infrastructure servers and networks systems are adequately secured; and the necessary security tools and monitoring systems are in place to protect against any unauthorized access or attack.

• Ensure the database servers are adequately secured; and the necessary security tools and monitoring systems are in place to protect against any unauthorized access or attack

• Continually exploit technological advancements or new processes to improve on the robustness, performance or resilience of existing operations and services.

• Assist in the planning, review and testing of the IT Disaster Recovery Plan for ensuring the resiliency of the IT infrastructure services.

• Adherence to the Board’s internal processes, procedures and policies for ensuring quality output as well as sound security and controls.

• Self-motivated, dedicated, committed and resulted-oriented team player with strong initiative, ownership and possess good inter-personal and analytical skills.

Technical Skills Requirements:

Integration Development:

• AWS Lambda

Database and Server Infrastructure (1 or 2 of the following):

• AWS Compute (e.g EC2, Fargate)

• AWS RDS (e.g. RDS, Aurora)

• AWS DynamoDB

Network Infrastructure Technologies (1 or 2 of the following):

• AWS VPC (e.g. Subnet, NACL, Security Group, Route Table, Transit Gateway)

• AWS Firewall (e.g. Network Firewall, WAF)

• AWS Route53

• AWS ELB

Data Management and Middleware (any of the following):

• JAMS Scheduler

• Keycloak / RedHat SSO

Continuous Integration (CI)/ Continuous Delivery (CD) Process or Set Up CI/CD Pipelines (e.g. build, setup, test, release, deploy) - 1 or 2 of the following:

• Gitlab Enterprise

• Binary and Build Artifact repository

• Build Pipeline

• Dynamic Application Security Testing (DAST) tools

• GIT Source Code Repository

• Release management

• Software Composition analysis

• Static Application Security testing (SAST) tools

Environments/Systems (1 or 2 of the following):

• Linux

• Open System Environment

• Red Hat Linux

• Windows

Operating System (1 or 2 of the following):

• Linux

• Red Hat Linux

• Windows Server

Platforms (any of the following):

• Amazon Web Services (AWS)

• Kubernetes

Databases (any of the following):

• MySQL

• PostgreSQL

Programming Languages & Other Languages (1 or 2 of the following):

• Bash/ Shell

• Python

• PowerShell

• HCL (Terraform)

Technologies (1 or 2 of the following):

• AWS EKS

• AWS EMR

• AWS Glue

• Amazon QuickSight

• AWS IAM

• AWS Step Function

Tools (1 or 2 of the following):

• Ansible

• Terraform / OpenTofu

• SFTP / OpenSSH

• AWS CLI

• JMeter / SOAPUI / Postman

To apply:

Please send your latest CV in MS Word format to jennifer@zenithinfotech.com.sg

Appreciate the interest of all applicants; however only shortlisted candidates will be notified.

At Seletar Country Club, we believe our people are the key to creating exceptional member experiences. We offer a rewarding work environment, opportunities for professional growth, and the chance to be part of a passionate and collaborative team. If you are looking for a fulfilling career where your talents can thrive, we invite you to join us on our journey of excellence.

Job Responsibilities include, but not limited to

1. Maintain, Support, Upgrade and Monitoring of club network infrastructure – Firewall, WiFi, Switches & VPN
2. Installation, Configuration and Monitoring of Windows Servers & HyperV Virtualization and OS-related software.
3. Configuration and Monitoring of club WiFi network using Ruckus Domain Controller.
4. Ensure that server & client’s PC backups are performed and checked on a regular basis.
5. Maintain up to date documentation for all servers, network devices, application software admin and user manual.
6. Daily administration of AD, email system and club application software, include user and group management
7. Assist in IT planning, coordinating with vendors and clients for hardware/software purchases, product services, and support.
8. Any ad-hoc tasks assigned by IT Manager / IT Asst. Manager.

Skills & Experience required:

1. Bachelor’s degree in IT, Computer Science or Engineering.
2. ITIL foundation level knowledge is required.
3. Minimum 4 years of experience in IT industry.
4. Positive attitude, excellent verbal and written communication skills.
5. Knowledge on project management to assist in infrastructure / digitalization projects.
6. Experience in Network Infrastructure, Microsoft Windows Server 2012/2016, Microsoft 365 / Exchange and Microsoft HyperV Virtualization.

As a IT Support Engineer(End user), you will be responsible for providing technical assistance and support to end-users and ensuring the smooth operation of IT systems and services.

You will diagnose and resolve technical issues, escalate problems as necessary, and provide timely responses to user inquiries. Additionally, you will contribute to the development and maintenance of support documentation and assist in the implementation of IT projects.

Job Responsibilities:

• Provide technical support to employees for hardware, software, and application-related issues.
• Troubleshoot Windows OS,Microsoft Outlook, Office 365 applications, and general IT problems.
• Install, configure, and maintain organization-approved software and applications on desktops, laptops, and mobile devices.
• Assist users with device setup, configuration, and data migration when replacing or upgrading computers.
• Ensure endpoint security solutions (e.g., encryption, antivirus) are active and compliant.
• Manage Windows Active Directory for user accounts (e.g., account creation, password resets, access management).
• Set up and configure Office 365 email accounts for new employees.
• Support and troubleshoot smartphones,tablets (Android & iOS) for corporate email and application access.
• Perform basic hardware troubleshooting for desktops, laptops, and peripherals (printers, scanners, monitors).
• Coordinate with vendors for hardware repairs, warranty claims, and replacements.
• Assist in setting up meeting room IT equipment, video conferencing tools, and collaboration platforms.
• Maintain documentation for common IT issues, troubleshooting steps, and user guides.
• Educate employees on best practices for IT security, email usage, and software tools.
• Assist in preparing training materials or conducting brief IT training sessions when needed.
• Work closely with the service deskteam for ticket resolution and escalation.
• Maintain accurate records of IT support activities, issue resolutions, and asset inventory.
• Ensure timely submission of support reports, work logs, and attendance records.
• Attend weekly team meetings for updates and knowledge sharing.