Total 7 job vacancies by ServiceNow

As the Senior Marketing Manager for TMT, you will drive ServiceNow’s industry-led marketing strategy for India’s rapidly evolving Telecom, Media and Technology sectors. This role is designed for a seasoned B2B marketer who understands India’s digital transformation landscape—5G rollout, network automation, customer experience transformation, AI/GenAI adoption, cybersecurity, enterprise automation, and cloud maturity.

Operating as a senior individual contributor, you will build and execute integrated programs that position ServiceNow as the leading workflow automation and platform-of-platforms provider for TMT enterprises. You will partner closely with India Sales, APAC Integrated Marketing, Solution Consultants, Partners & Alliances and your APAC Enterprise and Field Marketing (“EFM”) peers to create and accelerate pipeline, deepen account engagement and grow ServiceNow’s footprint across the TMT ecosystem in India.

Crucial to your success is having a good foundation in SaaS and enterprise technology, exposure to integrated marketing strategy, solid experience in campaign delivery across channels, relationship management skills, team collaboration, adaptability and expertise in enterprise technology marketing in a fast-paced, dynamic environment.

Key Responsibilities:

• Act as the India field marketing TMT lead, collaborating closely with all India GTM, Sales, and Partner teams to gather insights, deliver campaigns, and align plans to accelerate business growth.
• Develop a data-informed strategy on audience segmentation and opportunity, prioritization of marketing channels and tactics to conceptualize programs that will deliver impact across the account customer lifecycle.
• Design and execution of key in-market direct and 3rd party events providing a superlative customer experience in partnership with the local team and APAC ( when and where applicable).
• Lead through influence to ensure delivery and execution at scale of campaigns and programs across India Field marketing and business teams that result in measurable growth in business goals and revenue. Set best practices in narratives, engagement and high-performance campaigns.
• Leverage all direct and indirect channels to land new business and drive up-sell, cross-sell and adoption marketing campaigns across customer buying groups and activate the ecosystem for new business acquisition.
• Develop and test new campaign scenarios to drive optimizations and efficiencies against investments.
• Prepare and input into forecasts, performance reports, monitoring key business metrics, quality and audience insights.
• Continually look at ongoing innovations and best practices to elevate the program, experience, and results.

Industry & Go-to-Market Strategy:

• Localise and land ServiceNow’s global TMT value propositions—e.g.

            - Telecom Service Management (TSM)

            - Order Management for Telecom (OMT)

            - Customer Service Management (CSM)

            - Employee Experience & HR Service Delivery

            - Security & Risk workflows

            - Now Platform + GenAI

• Build an India-specific strategy that aligns with local sales priorities and top TMT accounts (Telcos, IT/ITeS, Digital Natives, OTT players, Media & Broadcasting, Technology Services).
• Monitor India-market developments: 5G SA/NSA launches, enterprise private 5G, OSS/BSS modernisation, churn management, digital ops, generative AI adoption, regulatory shifts (TRAI, DOT), and cloud sovereignty.

Campaign Development & Execution:

• Design and execute industry campaigns to strengthen ServiceNow’s position as theTMT workflow platform of choice.
• Run integrated programs across:

           - Digital campaigns (in partnership with APAC Digital marketing)

           - Webinars, workshops, and customer roundtables

           - Field events with partners (HCLTech, Infosys, Wipro, Airtel, Jio, TechM, Accenture)

           - Analyst and influencer-led engagements

• Localise global content for India’s business context, including thought leadership tied to AI, automation and service assurance.

Sales & Partner Alignment:

• Support the India TMT sales team deal-based marketing in partnership with ABM and Exec marketing (when appropriate) and industry-relevant messaging.
• Build and maintain industry-specific sales enablement assets India case studies and proof points in partnership with APAC Customer Marketing
• Partner with Solution Consultants to create India-specific customer value stories and workflow-based use cases.

Executive, Analyst & Industry Engagement:

• Activate ServiceNow leadership in India for TMT focused CXO engagements, roundtables and advisory councils in partnership with ABM and Exec marketing.
• Collaborate with industry bodies (e.g. COAI, IAMAI, NASSCOM) to strengthen ServiceNow’s thought leadership presence.
• Engage with analysts to influence India TMT narratives around automation, AI,service assurance and enterprise digital transformation.

Performance & Insights

• Track campaign performance using available dashboards and report on pipeline contribution, account engagement and ROI.
• Use data-driven insights to optimise programs and support annual planning.

What you get to do in this role:   

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

下記が採用しているチームの概要となります

Technology Service Management / Employee & Customer Management (TSM/ECM)

ServiceNowプラットフォーム上で動作するアプリケーション層（ITSM等）の問題を解決します。

Javascript,SQL（クエリ）の知識が必要。Javaの知識やアプリケーションのデバッグ経験があるとプラス

About the Role

 In this role, you will partner cross-functionally with Product, Marketing, Sales, Enablement, Operations, and Customer Success teams to ensure our portfolio of innovations is launched, adopted, and activated effectively.

You will own the orchestration of go-to-market readiness and product activation strategies for a portfolio of offerings ensuring internal teams are equipped, customers are excited, and adoption is accelerated.

Key Responsibilities

GTM Strategy & Planning:
Lead end-to-end GTM planning for new product releases and major solution enhancements. Align plans with Sales, Marketing, Product, and Enablement to ensure a cohesive launch strategy.

Product Activation:
Build and execute programs to accelerate internal and external product adoption across regions, personas, and industries. Ensure teams understand the value, use cases, and positioning of each solution.

Cross-Functional Orchestration:
Serve as the connective tissue between Product, Sales, Marketing, and Enablement—driving alignment, accountability, and integrated delivery across multiple stakeholders.

Sales Readiness & Enablement:
Partner with Enablement to ensure field-facing teams are equipped with the right messaging, content, and tools. Define success measures and readiness KPIs.

Internal Communications:
Develop clear, concise narratives for leadership, internal stakeholders, and field teams translating complex product or strategy updates into actionable, audience-specific communications.

Measurement & Insights:
Track and analyze GTM activation and readiness metrics. Provide reporting and insights to optimize performance and inform leadership.

What you get to do in this role:

• Manage product development activities and oversee end-to-end engineering deliverables. 
• Manage team of engineers, providing technical guidance, feedback, and career development.
• Work with product management, design, support, quality, and other dev teams to create high-quality solutions.
• Manage daily activities of the end to end development team, ensuring engineering excellence, code quality, and delivery velocity.
• Drive continuous improvement and innovation initiatives including designing testing strategies, driving test automation to enhance reliability, performance, and scalability of products and services.
• Solve difficult and sometimes ambiguous problems by fostering collaboration and applying structured decision-making.
• Manage departmental resources, staffing, mentoring, and enhance and maintain a best-of-class engineering and quality team. 
• Partner with cross-functional teams and stakeholders to align on priorities, communicate issues, and utilize best practices. 

What you get to do in this role

We are looking for an engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers. This includes developing subject matter expertise within the customer support department and collaborating with other team members in the various technologies.

The successful candidate will be able to quickly gain an understanding of the ServiceNow platform.

This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills.

What you get to do in this role:

• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.
• Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
• Contribute to the design and implementation of new products and features while also enhancing the existing product suite
• Be a mentor for colleagues and help promote knowledge-sharing

What you get to do in this role:   

• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.
• Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
• Contribute to the design and implementation of new products and features while also enhancing the existing product suite
• Be a mentor for colleagues and help promote knowledge-sharing