Total 5,748 F&B / Tourism / Hospitality job vacancies

Job Overview

We are seeking a Business Analyst with experience in the Food and Beverage domain to support business-critical systems and operational processes across outlets, central kitchens, supply chain, and corporate functions. This role works closely with operations, finance, and IT teams to translate business needs into practical system enhancements that improve efficiency, accuracy, and service delivery.

The ideal candidate understands F&B workflows, is comfortable working in fast-paced operational environments, and can balance requirements analysis with hands-on validation and delivery support.

Key Responsibilities

Business Analysis and Stakeholder Engagement

• Engage F&B operations, finance, and corporate stakeholders to gather and document business requirements
• Analyze end-to-end F&B processes including POS operations, inventory, procurement, sales reporting, and outlet workflows
• Translate business needs into clear functional specifications, user stories, and acceptance criteria

Systems and Operations Support

• Support F&B systems such as POS, inventory management, procurement, or back-office applications
• Work with IT and vendors to analyze issues, assess impact, and support resolution
• Validate system behavior and data accuracy to ensure alignment with operational requirements

Testing and Delivery

• Prepare test scenarios and support SIT and UAT activities
• Coordinate defect tracking, clarification, and resolution with development teams or vendors
• Support deployment readiness and post go-live stabilization for system changes

Documentation and Continuous Improvement

• Maintain clear documentation including process flows, requirements, and operational procedures
• Identify opportunities to streamline operations through system or process improvements
• Support standardization and best practices across outlets and corporate teams

Requirements

Experience and Skills

• Proven experience as a Business Analyst supporting enterprise or operational systems
• Prior exposure to the Food and Beverage, hospitality, retail, or multi-outlet environments
• Strong understanding of F&B operational processes such as sales, inventory, procurement, and reporting
• Experience working with POS or back-office systems is an advantage
• Familiarity with Agile or SDLC delivery methodologies

Professional Competencies

• Strong analytical and problem-solving skills with attention to operational detail
• Ability to communicate effectively with both business users and technical teams
• Comfortable operating in fast-paced, operationally driven environments
• Structured, delivery-focused mindset with strong ownership

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Job Description & Requirements

About Beverly Hotels Elements

Company Overview

https://www.beverlyhotels-elements.com

Beverly Hotels Elements: Your Perfect Stay Awaits

Discover the essence of comfort and hospitality at Beverly Hotels Elements, where your journey begins at 48 Horne Road. With 50 well-appointed rooms, we are dedicated to delivering the ultimate accommodation experience for our valued guests.

A Commitment to Excellence: 
At Beverly Hotels, we hold a steadfast commitment to excellence. Beverly Hotels Elements is no exception. Our goal is to offer a memorable stay that exceeds your expectations.

A Growing Family: 
As we embark on an exciting phase of expansion, our focus extends beyond providing exceptional stays. We are dedicated to nurturing a team of passionate and dedicated individuals to drive the growth of our company forward.

Opportunities Await: 
Join us on this exhilarating journey! We are actively seeking enthusiastic individuals who are passionate about the hospitality industry. Whether you're an experienced professional or just starting your career, there's a place for you in our Beverly Hotels family.

Our Investment in You: 
At Beverly Hotels, we recognize the value of our team members. We're committed to staff recruitment, retention, training, and development. Your growth is our growth, and we offer a clear path for career progression for every employee.

Join the Fun: 
We're not just a team; we're a family. If you're a fun-loving, customer-centric individual who's ready to embark on a rewarding adventure in the hospitality industry, we invite you to join us.

Beverly Hotels Elements is where your journey to a fulfilling and exciting career begins. Be a part of our expanding family and help us create memorable experiences for our guests.

Job Summary

The Hotel Manager is the highest operational leader of the hotel and is responsible for the full strategic, financial, and operational performance of Beverly Hotels Elements.

This role oversees all key functions including Operations, Sales & Marketing, and Revenue Management, ensuring the hotel delivers exceptional guest experiences while achieving financial and operational targets.

The ideal candidate is a strong, hands-on leader with deep experience in hotel operations, OTA management, revenue strategy, and financial control.

Job Responsibilities

Operations Management

• Oversee and ensure the efficient, smooth, and profitable functioning of the hotel, with a strong focus on Front Office and Housekeeping
• Monitor service quality and operational standards across all departments
• Ensure compliance with SOPs and maintain high service standards
• Analyze guest trends and expectations to continuously improve services, facilities, and guest experience

 Sales & Marketing

• Develop and execute strategies to achieve and exceed revenue targets
• Plan and coordinate marketing activities and promotions
• Maximize occupancy at optimal room rates
• Drive consistent room sales and revenue growth
• Develop market positioning and identify business opportunities

Revenue Management & OTA

• Develop and implement revenue management strategies to optimize ADR, RevPAR, and overall profitability
• Manage OTA platforms such as Booking.com, Agoda, Expedia, etc.
• Monitor competitor pricing, market trends, and demand patterns
• Adjust pricing, inventory, and promotions to maximize revenue
• Analyze business performance data and make data-driven decisions
• Align promotions and packages with revenue objectives

Financial Management (P&L Responsibility)

• Take full responsibility for hotel Profit & Loss (P&L) performance
• Ensure KPIs and financial targets are achieved or exceeded
• Monitor revenue, expenses, and overall profitability
• Implement cost control measures without compromising service quality
• Prepare forecasts, monitor financial performance, and report results to management

Staff Leadership & Development

• Lead, manage, and develop all hotel staff
• Minimize staff turnover and promote employee engagement
• Oversee recruitment, training, and performance evaluation
• Prepare and monitor staff rosters based on business needs and occupancy
• Build a strong team culture focused on service excellence and accountability

Guest Experience & Service Quality

• Ensure high levels of guest satisfaction and service standards
• Handle escalated guest complaints and service recovery
• Maintain and improve hotel reputation and online reviews

Compliance & Reporting

• Ensure compliance with all applicable laws, regulations, and hotel policies
• Maintain effective communication with Director Management
• Prepare and submit regular operational and financial reports

Other Responsibilities

• Perform ad-hoc duties or special projects assigned by the Director Management
• Support strategic initiatives to improve hotel performance and growth

Requirements

• Minimum 5 years of hotel management experience
• Strong knowledge of OTA platforms and revenue management
• Proven experience managing hotel P&L and financial performance
• Strong leadership, decision-making, and problem-solving skills
• Experience in independent or small-to-medium hotel operations is an advantage
• Ability to work independently and take full ownership of hotel performance

*Additional Information:

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

We look forward to having you as a part of our Beverly Hotels Elements family!

• Working Location: Woodlands
• Working Hours: 3am - 11am
• Able to start immediately

Job scope:

• Drive Company Van / Lorry – Class 3 (can drive home)
• Check order forms and invoices before leaving office
• Plan Delivery Routes before Delivery
• After Delivery, ensure customer’s freezer, chiller door or shutters are closed properly before leaving the premises
• Ensure DO is being signed before leaving customer’s premises
• Any other job duties assigned by Factory Manager.

Monthly Salary: UP to $3300 (Negotiable)

Working Address: ION Orchard

Working Hours: 5.5 day work week, 44 hours 

    shift-based; typically 8hrs x 5 days + 4hrs x 1 day

                             1 day off per week based on rotational basis.

Responsibilities and Duties:

• Prepare nigiri sushi, maki rolls, and sashimi

• Fillet and process whole fish, including all preparation and mise en place

• Engage with guests at the counter — explain dishes, make recommendations, and deliver a memorable dining experience

• Manage freshness and quality control of ingredients

• Adapt menu offerings based on the day’s market deliveries

• Maintain strict hygiene standards in line with HACCP requirements

• Coordinate with Japanese management, kitchen, and service teams

Qualification and Requirements:

Must-Have:

• Genuine passion for sushi and Japanese cuisine — a strong desire to pursue the craft seriously and develop your skills over the long term

• Strong teamwork and communication skills — the sushi counter is a guest-facing position. You should be comfortable interacting with diners and collaborating closely with service and kitchen teams

• Growth mindset — a desire to grow from trainee to leading the sushi counter and eventually into restaurant management

Nice-to-Have:

• Experience in sushi preparation or Japanese cuisine (any level welcome)

• Basic fish filleting and preparation skills

• Food safety knowledge or certifications

Who We’re Looking For:

• Someone who dreams of mastering the art of sushi and delighting guests with their craft

• A naturally curious person with a deep interest in fish, ingredients, and flavours

• Someone with a craftsman’s attention to detail, who also enjoys connecting with guests across the counter

• Someone who wants to help bring authentic Japanese sushi culture to Singapore for the long term 

Benefits: 

• OT Payable

• Variable bonus

• AL entitlement

• Staff Meal Provided

• Growth opportunities and career advancement

• Opportunity to join a new restaurant opening team
  

Nextbeat Singapore Pte.Ltd.

EA License Number: 22C1267

EA Personnel: R22110252

North Area
Full time
5 days - office hours
Basic $4000 - $4500 , transport allowances

Job Responsibilities

• Take ownership of assigned key retail accounts, ensuring sales targets and business objectives are achieved

• Build and maintain strong working relationships with buyers and key stakeholders at head office level

• Plan and implement trade promotions, including proposal submission, pricing discussions and execution follow-through

• Oversee and manage A&P expenditure, including validation of claims and budget utilization

• Work closely with internal teams (logistics, purchasing, marketing) to ensure smooth execution of promotions and stock availability

• Review sales performance regularly and provide insights and reports to management

• Align with internal sales team on upcoming promotions, activities and account strategies

• Optimize account coverage and execution plans to maximize sales opportunities

• Lead, guide and develop a team of sales representatives to meet performance targets

Job Requirements

• Diploma or Degree in Business, Marketing or equivalent

• At least 3–5 years of experience in FMCG sales or key account management

• Familiarity with handling large retail chains / modern trade accounts
  

Ho Ming Jie (Edmund) Reg No: R1987094

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Description:

Can plan the menu.

Oversee and manage the efficient running and profitability of the kitchen.

Take record of the kitchen store.

Plan, coordinate, review and control production activities in order to ensure that workplace safety.

Possesses positive attitude, proactiveness, common sense and good teamwork.

Can do all kinds of the western food.

Job Requirements:

At least 8 Year(s) of working experience in the related field and industry.

Long hours of standing during the working shift.

Polite manner, energetic, cheerful, and hardworking.

Experienced in western's dishes.

Position Summary Statement

To assist the Executive Chef /Executive Sous Chef in the daily operations of the kitchen, including supervision of the kitchen and the production of food.

Primary Responsibilities

a) To be responsible for all activities of the particular section they are in charge of.

b) To be responsible for the total quality of food prepared from the Section they are in charge of.

c) To match volume of food prepared in the section in accordance with business thereby avoiding over-production or under-production. Right sizing of food production prevents food wastage and keeps food cost within budget.

d) To be responsible for the cleanliness and tidiness of kitchen with all staff under his care observing strict rules of personal hygiene.

e) Halal team leader who has completed mandatory Halal training programme by MUIS-appointed training provider

f) Oversee the compliance of the MUIS Halal Certification Condition and highlight and assist in rectifying any non-compliance

g) Work together with other Halal team members and advise to ensure full compliance with conditions across all departments

h) Endorse invoices and delivery orders to ensure that all products and raw materials are Halal and have been approved by MUIS.

i) Advise on changes or renewal of Halal application

j) Maintain documentation in accordance to Halal Certification requirements

k) Ensure NEA and MUIS licence criteria is observed both at Central Kitchen and at outlets with regular checks

l) Assist in application of all NEA and MUIS licences

Financial

a) To ensure that there is no wastages and help to keep food cost in his section low.

b) To manage the section within approved manpower budget without incurring unnecessary expenses via overtime, etc.

Corporate Assets

a) To ensure that all equipment are kept in good working conditions and that they are serviced in accordance with suppliers’ recommendations thereby protecting their long term investment value.

b) To ensure that the kitchen is kept in a neat and clean condition thereby posing no safety threat to kitchen staff.

Sales

a) To actively contribute in the outlet business by producing good quality food at competitive prices which meets the expectations of customers

Job Title: Kitchen Crew / Kitchen Training Manager
Company: Tai Er (酸菜鱼)
Salary Range: $3250 - $3360
Working Hours: 6 Days Work Week

Job Overview

We are looking for passionate and dedicated individuals to join our kitchen team as Kitchen Crew or Kitchen Training Manager. You will play a key role in ensuring food quality, kitchen efficiency, and adherence to operational standards. For the Training Manager role, you will also be responsible for developing and coaching team members to uphold Tai Er’s culinary excellence.

Key Responsibilities

Kitchen Crew:

• Prepare and cook menu items according to company recipes and standards
• Ensure food quality, consistency, and presentation meet brand expectations
• Maintain cleanliness and hygiene standards in the kitchen
• Assist with food preparation, stock management, and inventory control
• Follow food safety and sanitation guidelines at all times
• Support team members to ensure smooth daily operations

Kitchen Training Manager:

• Oversee kitchen operations and ensure compliance with SOPs
• Train, mentor, and develop kitchen staff to maintain high performance
• Conduct onboarding and continuous training programs
• Monitor food quality, consistency, and kitchen efficiency
• Work closely with management to improve operational processes
• Ensure strict adherence to food safety and hygiene regulations

Requirements

• Relevant experience in F&B or kitchen operations preferred
• For Training Manager: prior supervisory or training experience required
• Strong teamwork and communication skills
• Ability to work in a fast-paced environment
• Willingness to work shifts, weekends, and public holidays
• Positive attitude and eagerness to learn

What We Offer

• Competitive salary
• Career progression opportunities
• Comprehensive training and development programs
• Staff meals and medical benefits
• Fun, Dynamic and supportive work environment

Paperbakes Singapore – Join Us to Serve Real, Wholesome Food with Heart

Are you passionate about healthy food, warm service, and making someone’s day a little better? At Paperbakes Singapore, we believe good food should be wholesome, affordable, and made with real ingredients - no shortcuts, no heavy processing, and absolutely no MSG.

Our specialty? Parchment-baked meals like tender chicken, fresh fish, and nutritious sides - all cooked with minimal oil and maximum flavor. Every dish we serve is made to fuel busy lives in a healthier way, without compromising on taste.

We’re a vibrant and tight-knit team that works hard, supports one another, and has fun doing it. If you’re energetic, friendly, and believe in doing meaningful work that helps people feel good from the inside out - we’d love to have you with us.

Job Duties

• Ingredients preparation and light cooking
• Ensure food are baked and replenished promptly
• Control and replenish inventory stock in a timely manner
• Minimize food waste by following portion control guidelines
• Maintain food safety and hygiene standards
• Adhere to recipes and operating procedures guidelines
• Any other duties as directed

Job Requirements

• Minimum 1 year of relevant working experience in F&B
• Candidates with no prior experience are welcome to apply, as training will be provided
• Salary will be based on experience
• Flexible hours and shifts

Job Perks

• Annual Increment
• Year-End bonus
• Quarterly Sales Variable Bonus
• Referral Bonus
• Birthday Voucher
• Training and Development
• Career Progression
• Walking Distance from MRT

GYUKATSU KYOTO KATSUGYU IS EXPANDING!

Join Japan's No.1 Beef Katsu family today!

SUMMARY AND BENEFITS

• Work location: Raffles City Shopping Centre/One Holland Village
• Work Schedule: 5 workdays, 44 hours per week
• Sign-on bonus (Terms and conditions apply)
• Staff incentive program
• On-the-job Training provided

ROLE & RESPONSIBILITIES

• Oversee daily restaurant operations, ensuring excellent guest service and smooth team performance.
• Manage financial, administrative, and payroll tasks in compliance with company policies.
• Enforce hygiene, safety, and operational standards throughout the restaurant.
• Train, mentor, and support staff development, including onboarding of new employees.
• Analyze sales metrics, manage systems (POS), and implement improvements to drive growth.

REQUIREMENTS

• At least 3 years of relevant experience in the F&B industry
• Minimum Diploma or Degree in Hospitality Management / Professional Certificate / Nitec
• Able to start work immediately or within a short notice period would be preferred
• Possess Food safety and hygiene certificate
• Able to work on weekends and public holidays

Please click on the APPLY button or send your resume directly to recruit@hedonismhospitality.co with your availability date and expected salary.

**We regret to inform you that only shortlisted candidates will be notified. **

GYUKATSU KYOTO KATSUGYU IS EXPANDING!

Join Japan's No.1 Beef Katsu family today!

SUMMARY AND BENEFITS

• Work location: Raffles City Shopping Centre / One Holland Village
• Work Schedule: 5 workdays, 44 hours per week
• Sign-on bonus (Terms and conditions apply)
• Staff incentive program
• On-the-job Training provided

ROLE & RESPONSIBILITIES

• Assist senior chefs with food preparation and basic cooking tasks.
• Maintain high hygiene and cleanliness standards in the kitchen.
• Support daily requisitions and ingredient preparation.
• Help with inventory checks and stock organization.
• Contribute to the overall efficiency and smooth running of kitchen operations.

REQUIREMENTS

• Min. of 1 to 2 years of experience in kitchen setting.
• Min. secondary school education with 'O' level passes
• Able to start work immediately or within a short notice period would be preferred
• Possess Food safety and hygiene certificate
• Able to work on weekends and public holidays

Please click on the APPLY button or send your resume directly to recruit@hedonismhospitality.co with your availability date and expected salary.

**We regret to inform you that only shortlisted candidates will be notified. **

The Admin Assistant will support the Family Office to manage financial records, process transactions, and ensure accurate reporting. This entry-level position is ideal for recent graduates.

Key Responsibilities

- Maintain and update financial and accounting records.

- Record all transactions, including income, expenses, investments (i.e. shares, structured products, properties).

- Track rental income and monitor expenses against budgets.

- Assist with bank and investment account reconciliations, including tracking dividends and interest.

- Maintain organized filing of financial, legal, and contractual documents while ensuring confidentiality and security of sensitive family and financial information.

- Liaise with family members, colleagues, vendors, service providers and external professionals (e.g. accountants, lawyers, and investment advisors).

- Provide general administrative and ad-hoc support as required

Requirements:

- Fresh graduates are welcome.

- GCE 'O' Level, or Diploma in any field.

- Proficiency in Microsoft Office, particularly Excel and Word.

- Strong attention to detail and organization, with ability to identify discrepancies.

- Effective communication and interpersonal skills.

- Ability to work collaboratively in a team and interact professionally with internal and external stakeholders.

- Ability to work efficiently under pressure while maintaining speed and accuracy.

Job Description

• Conducting bell service activities such as luggage service upon guest’s arrival and departure, luggage storage, message service fax delivery, parcel and mail hand-over, information service and other related tasks.
• Opening door of the car for the guest in a professional manner at the main entrance of the hotel and assisting to unload the luggage if any
• Rooming the guest in a professional way, which includes addressing the guest by name, holding the lift for guest and extending hotel introduction to guest, etc.
• Assisting to arrange for transport for hotel guest

Requirement

• Applicants must be willing to work shift duties including weekends and public holidays
• Pleasant disposition with good interpersonal skills

Job Summary

The Waiter Supervisor is the tactical lead on the floor, ensuring that service is as seamless and rhythmic as the music on stage. In a Live House, service happens across two fronts: the high-energy main floor and the high-touch private VIP suites. You will be responsible for coordinating the waitstaff, managing guest flow, and upholding premium service standards during high-decibel, high-volume shifts. You are the "problem-solver" who ensures that every drink is cold, every order is accurate, and every guest feels like a rockstar.

Key Responsibilities

1. Service Leadership & Supervision

• Floor Coordination: Direct the waitstaff and runners, assigning sections for both the main live hall and the private rooms.

• Service Standards: Monitor "table touches" and service speed to ensure guests are never waiting for refills or assistance.

• Briefings: Conduct pre-shift meetings to communicate set times, VIP arrivals, menu specials, and potential "sold-out" items.

2. Guest Experience & Conflict Resolution

• VIP Management: Personally oversee service for VVIP tables and private suites, ensuring personalized attention for high-spending clients.

• Issue De-escalation: Handle guest complaints or order errors with grace and speed, ensuring a positive resolution before the guest leaves.

• Ambiance Control: Monitor lighting levels, room temperatures, and cleanliness in the suites to maintain the venue's premium atmosphere.

3. Operational Efficiency

• POS Oversight: Assist staff with complex transactions, voids, and split bills; ensure all "open tabs" are closed out accurately at the end of the night.

• Upselling: Motivate the team to hit nightly sales targets through strategic upselling of premium bottles and snack platters.

• Compliance: Enforce strict age-verification (ID) policies and monitor alcohol consumption to ensure guest safety and legal compliance.

Ad Hoc Tasks

In a Live House environment, roles often blur during the "peak" of a show. You may be required to:

• Crowd Flow Assistance: Help the security team manage bottle-necks at the entrance or near the stage during headliner transitions.

• Technical "First-Aid": Perform basic troubleshooting for tablets or microphones if the AV team is occupied.

• Emergency Bar Support: Step behind the bar to assist with glassware or simple drink service if the floor is steady but the bar is slammed.

• Artist Liaison Support: Deliver hospitality riders or specific food orders to the backstage/green room area for performing talent.
  

  All other ad hoc tasks assigned.

BASIC FUNCTION

• Supporting management team in delivering successful operations, achieving the hotel objectives and improving revenue profitability.
• Supervise duties for all Front Office associates.
• Ensure all associates provide excellent customer service at all times, and to make sure that customers are satisfied with the products or services the organization offers, and to deal with customer feedbacks.
• Accountable full responsibility for the entire hotel operations including Rooms, F&B and Security management in the absence of the General Manager and all other Senior Managers of the hotel.

DUTIES & RESPONSIBILITIES

Daily

• Responsible for all activities of the Front Office as well as other hotel activities relating to the effective and efficient operations and day-to-day running of the hotel.
• Familiarize with all room situations of the hotel and competitors, all room types and rates, promotions and new package plans.
• Awareness and monitoring closely of room situation, expected occupancy, VIP arrivals, forecast, promotions, banquet and conference events.
• Ensures accurate room assignment for VIP arrivals and/or any special arrangements.
• Conduct room inspections for VIP arrivals. Look out for defects and makes necessary reports to the respective departments.
• Checks on the event board for the day to ensure all signage of events are correctly displayed.
• Ensures proper log of all incidents pertaining to the hotel on daily basis for Management reporting with appropriate details and take necessary actions to avoid future recurrence.
• Assisting associates at the Front Desk/Bell Counter or any other areas/sections of the hotel whenever required.
• Check and supervise all Front Office associates on tasks that have been assigned to them and accord guidance whenever required.
• Authorize the acceptance of cheques, cash advance, rebates and refunds on the basis of procedures established.
• Check on housekeeping discrepancies (skip/sleep) reports and physically inspect or verify the discrepant status and execute necessary actions or follow-up.
• Co-ordinate closely with Security associates in the investigation of any irregular activities during the period of duty.
• Must possess confident caliber to handle emergencies and crisis situation.
• Withhold confidential information from the press or public with an aim to preserve and protect the Hotel’s image and reputation after any occurrence of crisis. Ensures all questions from the press are politely and tactfully directed to the Marcom Manager.
• Maintain and ensures cleanliness and orderliness at the Front Desk and all areas of the lobby and public areas. Initiates corrective actions deemed necessary.
• Attends to all guests’ inquiries, feedback and compliments and attend to guests’ need promptly, efficiently and in a professional manner.
• Review Front Office policies and procedures and emergency action plans with the Assistant Front Office Manager/Senior Duty Managers to ensure contents are kept current and up to date.
• Handing over swiftly any outstanding items and issues encountered or anticipated to the next Duty Manager by clearly documenting them in the Duty Manager’s Logbook when necessary.
• Conduct daily briefing and brainstorm to all associates.
• Perform other duties that assigned by the Management.
• Weekly - Assign and approve duty roster for all Front Office associates.
• Monthly - Attend monthly Front Office meeting and provide solution and open discussion during day-to-day operation.
• Yearly - Ensure Hotel Vision, Mission and Core Value are met and executed accordingly. Guide associates who in doubt.

Job Requirements:

• Diploma or Degree in Hospitality, Hotel Management, or related field

• Minimum of 2–3 years of Front Office experience; candidates with experience as a Senior Front Office Executive ready to take on Duty Manager responsibilities are encouraged to apply

Skills & Competencies:

• Strong leadership and supervisory skills; able to guide and motivate Front Office associates

• Excellent customer service orientation, with the ability to handle guest complaints and feedback professionally

• Strong operational knowledge of hotel functions including Rooms, F&B, Security, and overall hotel operations

• Ability to manage multiple tasks and responsibilities efficiently in a fast-paced environment

• Good problem-solving, decision-making, and crisis management skills

• Attention to detail and ability to maintain high standards of cleanliness, orderliness, and operational efficiency

• Effective communication and interpersonal skills to liaise with team members, guests, and management

• Awareness of occupational health, safety, and emergency procedures

Additional Requirements:

• Confident and composed when handling emergencies or unexpected situations

• Able to work shifts, weekends, and public holidays

• Demonstrates professionalism, integrity, and the ability to maintain confidentiality

• Strong initiative and willingness to take responsibility for hotel operations in the absence of senior management