Total 1,170 Manager level F&B / Tourism / Hospitality job vacancies

• Planning menus
• Able to write and speak fluent Japanese
• Promoting and marketing
• Conduct Food tasting for new promotion dishes
• HR related works
• Handle Monthly Payroll
• Restaurant Operation
• Able to work on weekend
• Providing support to restaurants in need
• Handle staff issues.
• Attend Monthly P & L
• Conduct Kitchen and Service Meeting

About Beverly Hotels Elements

Company Overview

https://www.beverlyhotels-elements.com

Beverly Hotels Elements: Your Perfect Stay Awaits

Discover the essence of comfort and hospitality at Beverly Hotels Elements, where your journey begins at 48 Horne Road. With 50 well-appointed rooms, we are dedicated to delivering the ultimate accommodation experience for our valued guests.

A Commitment to Excellence: 
At Beverly Hotels, we hold a steadfast commitment to excellence. Beverly Hotels Elements is no exception. Our goal is to offer a memorable stay that exceeds your expectations.

A Growing Family: 
As we embark on an exciting phase of expansion, our focus extends beyond providing exceptional stays. We are dedicated to nurturing a team of passionate and dedicated individuals to drive the growth of our company forward.

Opportunities Await: 
Join us on this exhilarating journey! We are actively seeking enthusiastic individuals who are passionate about the hospitality industry. Whether you're an experienced professional or just starting your career, there's a place for you in our Beverly Hotels family.

Our Investment in You: 
At Beverly Hotels, we recognize the value of our team members. We're committed to staff recruitment, retention, training, and development. Your growth is our growth, and we offer a clear path for career progression for every employee.

Join the Fun: 
We're not just a team; we're a family. If you're a fun-loving, customer-centric individual who's ready to embark on a rewarding adventure in the hospitality industry, we invite you to join us.

Beverly Hotels Elements is where your journey to a fulfilling and exciting career begins. Be a part of our expanding family and help us create memorable experiences for our guests.

Job Summary

We are seeking a highly motivated and hands-on Assistant Manager to support daily hotel operations and drive performance across Front Office, Housekeeping, and online distribution channels.

This role plays a key part in managing day-to-day operations, handling OTA platforms, supporting revenue performance, and ensuring high standards of guest satisfaction.

The ideal candidate is detail-oriented, operationally strong, and experienced in managing hotel systems, OTA platforms, and guest service in a fast-paced environment.

Job Responsibilities

Operations Management

• Oversee and support daily hotel operations, ensuring smooth functioning of Front Office and Housekeeping
• Coordinate room status, guest arrivals, and operational flow
• Ensure compliance with SOPs and service standards
• Handle operational issues and ensure quick resolution
• Act as the person-in-charge during assigned shifts

OTA & Distribution Management (Key Responsibility)

• Manage OTA platforms such as Booking.com, Agoda, Expedia, etc.
• Update room availability, rates, and promotions
• Ensure accurate booking management and inventory control
• Monitor OTA performance, bookings, and guest communications
• Support in improving hotel rankings and online reviews
• Handle overbookings, cancellations, and channel updates

Revenue & Performance Support

• Support revenue strategies to optimize occupancy and room rates
• Monitor daily bookings, occupancy, and room performance
• Assist in implementing pricing and promotion strategies
• Provide insights based on booking trends and demand patterns

Team Supervision & Coordination

• Supervise Supervisors and front-line staff when required
• Support staff training, guidance, and performance monitoring
• Ensure proper shift coverage and smooth coordination between teams
• Maintain team discipline and service standards

Guest Experience

• Handle guest enquiries, requests, and complaints professionally
• Ensure high levels of guest satisfaction and service recovery
• Support in maintaining positive hotel reviews and ratings

Reporting & Administration

• Prepare daily operational reports and handover reports
• Monitor OTA bookings, payments, and system updates
• Ensure accuracy in records, billing, and reporting
• Support management with operational data and feedback

Other Responsibilities

• Assist the Hotel Manager in daily operations and special projects
• Take on additional duties as assigned by management

Requirements

• Minimum 3–5 years of hotel operations experience
• Strong knowledge and experience in OTA platforms (Booking.com, Agoda, Expedia)
• Familiar with hotel PMS systems (e.g. Opera, Cloudbeds, eZee)
• Strong problem-solving and leadership skills
• Able to work independently and handle operations under pressure
• Good communication and customer service skills
• Able to work shifts, weekends, and public holidays

*Additional Information:

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

We look forward to having you as a part of our Beverly Hotels Elements family!

Job Summary

The Restaurant Manager leads the restaurant’s service section (e.g., Main Dining Room, Tea & Beverage Service, Private Dining Rooms). The role ensures flawless service execution, team discipline, product knowledge, and readiness of their assigned section.

This role is guest‑facing, operationally hands‑on, and central to maintaining Michelin‑level consistency & Forbes 5 Star accreditation

Job Responsibilities

1. Section Leadership & Daily Service Execution

• Lead a team of Assistant Managers, Captains, and Service Attendants in the restaurant.
• Ensure mise‑En‑place, table settings, station readiness, and sequence‑of‑service execution.
• Conduct section‑specific briefings and ensure staff product knowledge.

2. Guest Engagement & Service Recovery

• Be the primary contact point for guests within the section.
• Manage special requests, cultural expectations, and VIP preferences.
• Execute service recovery and escalate significant matters to AGM when required.

3. People Management & Training

• Train and mentor team members on service standards, wine/tea knowledge, and grooming.
• Provide real‑time coaching during service and lead performance improvement.
• Support scheduling and manpower planning for the section.

4. Standards & Compliance

• Conduct daily hygiene and safety checks.
• Uphold all SOPs (service, tea service, wine handling, private dining room protocols).
• Maintain inventory accuracy of section equipment, OS&E, and tableware.

5. Operational Support

• Assist with order placements, stock rotations, and breakage reporting.
• Support the rollout of promotions, menu changes, and seasonal program updates.

Job Requirements

Education &Certification

• Diploma/Degree in hospitality or related field preferred.

Experience

• 3–6 years of luxury dining or hotel restaurant experience.

Other Prerequisites

• Strong service presence and ability to lead a medium‑sized team.
• Understanding of Cantonese cuisine, tea, and Chinese wine is an advantage.
• Fluent professionalism, strong communication skills, and consistent discipline

Our Client

Our client is a well-established food ingredients and seasoning manufacturer headquartered in Germany, with a strong and growing presence across Asia.

They specialise in functional food ingredients and savoury solutions, serving industrial food manufacturers across meat processing and QSR segments.

Your Role

Reporting directly to the Managing Director, this is a high-visibility regional role responsible for driving commercial growth and managing key accounts across Asia (excluding China).

This role is particularly suited for candidates with experience in B2B food ingredients (preferably functional ingredients or blends), who are accustomed to travelling across APAC markets to engage directly with customers, distributors and partners.

Key Responsibilities

• Develop and execute regional sales strategies to drive sustainable and profitable growth across APAC markets.
• Manage and grow key B2B accounts, particularly within meat processing, savoury and industrial food manufacturing segments.
• Drive new business development through solution-based selling, working closely with customers to understand formulation and application needs.
• Build and strengthen relationships with regional distributors and channel partners to expand market reach.
• Engage directly with customers across Asia through regular business travel, including product presentations, trials and commercial discussions.
• Lead pricing negotiations and margin optimisation, ensuring commercial sustainability.
• Identify market trends, customer needs and competitive insights to support strategic decision-making.
• Collaborate closely with R&D, application and technical teams to support product development, trials and customised solutions.
• Provide structured sales forecasts, pipeline updates and performance reporting to senior management.

This role requires regular travel (approximately 50–60%) within Asia (except China).

Your Profile

• 5–8+ years of B2B sales experience within food ingredients, with preference for functional ingredients, blends, seasoning systems or value-added solutions.
• Proven experience in solution selling to industrial food manufacturers (e.g. meat processors, QSR suppliers, food production companies).
• Strong exposure to APAC markets, with hands-on experience engaging customers across multiple countries.
• Willingness and ability to travel frequently (50–60%) across Asia for customer meetings, business development and relationship management.
• Demonstrated track record in managing key accounts and regional distributors.
• Strong commercial acumen in pricing, negotiation and margin management.
• Ability to operate effectively in a regional, matrix organisation, engaging stakeholders across functions and geographies.
• Background in Food Science, Nutrition or related disciplines would be advantageous.

Job Description & Requirements

We're seeking an experienced and skilled Head of Bakery and Pastry Department to lead our team of bakers and pastry chefs in our retail and central kitchen. The successful candidate will be responsible for overseeing the production of high-quality baked goods, pastries, and desserts, while maintaining a clean and efficient workspace.

Key Responsibilities:

1. Product Development:

- Create and innovate new recipes for baked goods, pastries, and desserts.

- Ensure products meet quality and presentation standards.

2. Production Management:

- Oversee daily production of baked goods, pastries, and desserts.

- Manage inventory, ordering, and storage of ingredients.

3. Team Management:

- Lead, train, and motivate a team of bakers and pastry chefs.

- Conduct performance evaluations and provide feedback.

4. Quality Control:

- Ensure all products meet quality and safety standards.

- Implement quality control measures to maintain consistency.

5. Menu Planning:

- Collaborate with the culinary team to develop menus featuring baked goods and pastries.

- Ensure seasonal and themed products are developed and implemented.

Requirements:

- Proven experience as a Head Baker or Pastry Chef.

-Min 8 years experience in management

- Strong baking (BREAD) and pastry (ENTREMETS) skills.

- Excellent leadership and management skills.

- Ability to work under pressure and manage multiple tasks.

- Good communication and interpersonal skills.

- Relevant culinary qualifications (e.g., diploma, degree).

What We Offer:

- Competitive salary and benefits package.

- Opportunities for career growth and development.

- Collaborative and dynamic work environment.

If you're passionate about baking and pastry arts, and have leadership experience, we'd love to hear from you!

This position is responsible for the planning and direction of the workers and resources of the restaurant for the efficient, well-prepared, and profitable service of food and beverages.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Overall responsible for the administration and operations of several restaurant outlets under one restaurant brand.

• Work with chefs and other personnel to plan menus that are flavourful and popular with customers. Work with chefs for efficient provisioning and purchasing of supplies. Estimate food and beverage costs. Supervise portion control and quantities of preparation to minimize waste. Perform frequent checks to ensure consistent high-quality preparation and service.

• Work with other management personnel to plan marketing, advertising, and any special restaurant functions.

• Direct hiring, training, and scheduling of food service personnel.

• He/she is to implement all standardized procedures, rules, and regulations systematically in order to be in line with company standards and policies

• Ensure proper working condition of all outlet equipment and prepare equipment defect list

• Safe keeping of company properties

• Ensure proper daily sales deposit

• Ensure outlet cleanliness upkeep according to NEA requirements

• Investigate and resolve complaints concerning food quality and service.

• Prepare checks that itemize and total meal costs using the Point of Sales system.

• Perform other duties as assigned by management.

REQUIREMENTS

• Min GCE ‘N’ level or equivalent with at least 4-6 years of relevant experience

• Strong communication, interpersonal, and management skills

• Energetic, positive-minded individual

• Able to work independently and in a team

Job Summary

The Head Chef is responsible for redefining the "KTV dining experience" by delivering high-quality, efficient, and innovative culinary offerings. Unlike a traditional restaurant, a KTV Live House requires a chef who can manage high-volume "finger foods," sophisticated late-night entrees, and VIP banquet platters—all while maintaining a pulse on the venue's fast-paced, music-driven atmosphere. You will lead the kitchen team in maintaining impeccable standards of food safety, flavor consistency, and speed of service.

Key Responsibilities

1. Culinary Leadership & Menu Engineering

• Menu Development: Design and execute a menu that balances "easy-to-eat" lounge snacks with premium signature dishes suitable for a high-end Live House.

• Special Events: Create bespoke menus for corporate bookings, private parties, and VIP room packages.

• Cost Control: Manage food costing, inventory levels, and supplier relationships to ensure maximum profitability without compromising quality.

2. Kitchen Operations & Quality Control

• Service Management: Lead the line during peak hours (typically late nights) to ensure ticket times are minimized despite high-volume room orders.

• Standardization: Develop and enforce precise recipe cards and plating guides to ensure consistency across all shifts.

• Waste Management: Implement strict inventory rotation (FIFO) and waste-tracking protocols.

3. Team Management & Training

• Supervision: Recruit, train, and schedule a brigade of sous chefs, line cooks, and dishwashers.

• Culture: Foster a high-energy, professional, and disciplined kitchen environment that can handle the "rush" of a packed live performance schedule.

4. Hygiene & Compliance

• Food Safety: Ensure 100% compliance with local health department regulations, HACCP standards, and sanitation protocols.

• Maintenance: Oversee the cleaning and maintenance of all kitchen machinery and specialized equipment.

Ad Hoc Tasks

In the dynamic environment of a KTV Live House, the Head Chef must be prepared for non-routine duties:

• Cross-Departmental Support: Assisting the bar team with "culinary cocktails" (e.g., preparing garnishes, infusions, or syrups).

• Equipment Troubleshooting: Performing basic "first-aid" on kitchen hardware during late-night hours when technicians are unavailable.

• Promotional Content: Collaborating with the AV Content Manager to style dishes for social media shoots or digital menu displays.
  

  All other ad hoc tasks assigned.

This position is responsible for assisting in the planning and direction of the workers and resources of the restaurant for the efficient, well-prepared, and profitable service of food and beverages.

ESSENTIAL DUTIES AND RESPONSIBILITIES
· Assisting the Restaurant Manager to ensure the smooth operation of the restaurant.

· Assisting the Operations Manager to work with chefs and other personnel to plan menus that are flavourful and popular with customers.

· Work with chefs for efficient provisioning and purchasing of supplies.

· Estimate food and beverage costs.

· Supervise portion control and quantities of preparation to minimize waste.

· Perform frequent checks to ensure consistent high-quality preparation and service.

· To hit all financial targets

· To lead the team on each shift and ensure the company service standards are upheld.

· Work with other management personnel to plan marketing, advertising, and any special restaurant functions.

· Direct hiring, training, and scheduling of food service personnel.

· Investigate and resolve complaints concerning food quality and service.

· Prepare checks that itemize and total meal costs using the Point of Sales system.

· Assist in operations to ensure the smooth operation of the restaurant.

· Perform other duties as assigned by management.

REQUIREMENTS
· Min GCE ‘N’ level or equivalent with at least 2 years of relevant experience

· Strong communication, interpersonal, and management skills

· Passionate about providing excellent management and interpersonal skills

· Able to work independently and in a team

· Able to communicate in English and 1 other language

This position is responsible for the planning and direction of the workers and resources of the restaurant for the efficient, well-prepared, and profitable service of food and beverages.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assisting the Operations Manager to work with chefs and other personnel to plan menus that are flavourful and popular with customers.

• Work with chefs for efficient provisioning and purchasing of supplies.

• Estimate food and beverage costs. Supervise portion control and quantities of preparation to minimize waste.

• Perform frequent checks to ensure consistent high-quality preparation and service

• To hit all financial targets

• To lead the team on each shift and ensure the company service standards are upheld

• Work with other management personnel to plan marketing, advertising, and any special restaurant functions

• Direct hiring, training, and scheduling of food service personnel

• Investigate and resolve complaints concerning food quality and service

• Prepare checks that itemize and total meal costs using the Point of Sales system

• Ensure sufficient stocks of supplies in the restaurant for smooth operation

• Safe keeping of company properties

• Assist in sending daily sales report

• Assist in operation to ensure the smooth operation of the restaurant.

• Perform other duties as assigned by management.

REQUIREMENTS

• Min GCE ‘N’ level or equivalent with at least 2 years of relevant experience

• Strong communication, interpersonal, and management skills

• Passionate about providing excellent management and interpersonal skills

• Able to work independently and in a team

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Overall responsible for the administration and operations of several restaurants' outlets under one restaurant brand.

· Work with chefs and other personnel to plan menus that are flavorful and popular with customers.

· Work with chefs for efficient provisioning and purchasing of supplies.

· Estimate food and beverage costs.

· Supervise portion control and quantities of preparation to minimize waste.

· Perform frequent checks to ensure consistent high quality of preparation and service.

· Work with other management personnel to plan marketing, advertising, and any special restaurant functions.

· Direct hiring, training, and scheduling of food service personnel.

· He/she is to implement all standardized procedures, rules and regulations systematically in order to be in line with company standards and policies

· Ensure proper working condition of all outlet equipment and prepare equipment defect list

· Safe keep company properties

· Ensure proper daily sales deposit

· Ensure outlet cleanliness upkeep according to NEA requirement

· Investigate and resolve complaints concerning food quality and service.

· Prepare checks that itemise and total meal costs using the Point of Sales system.

· Perform other duties as assigned by management.

REQUIREMENTS

· Minimum Diploma or equivalent with at least 4 – 6 years of related experience

· Strong communication, interpersonal and management skills

· Energetic, positive-minded individual

· Able to work independently and in a team

Job Description & Requirements

About Beverly Hotels Elements

Company Overview

https://www.beverlyhotels-elements.com

Beverly Hotels Elements: Your Perfect Stay Awaits

Discover the essence of comfort and hospitality at Beverly Hotels Elements, where your journey begins at 48 Horne Road. With 50 well-appointed rooms, we are dedicated to delivering the ultimate accommodation experience for our valued guests.

A Commitment to Excellence: 
At Beverly Hotels, we hold a steadfast commitment to excellence. Beverly Hotels Elements is no exception. Our goal is to offer a memorable stay that exceeds your expectations.

A Growing Family: 
As we embark on an exciting phase of expansion, our focus extends beyond providing exceptional stays. We are dedicated to nurturing a team of passionate and dedicated individuals to drive the growth of our company forward.

Opportunities Await: 
Join us on this exhilarating journey! We are actively seeking enthusiastic individuals who are passionate about the hospitality industry. Whether you're an experienced professional or just starting your career, there's a place for you in our Beverly Hotels family.

Our Investment in You: 
At Beverly Hotels, we recognize the value of our team members. We're committed to staff recruitment, retention, training, and development. Your growth is our growth, and we offer a clear path for career progression for every employee.

Join the Fun: 
We're not just a team; we're a family. If you're a fun-loving, customer-centric individual who's ready to embark on a rewarding adventure in the hospitality industry, we invite you to join us.

Beverly Hotels Elements is where your journey to a fulfilling and exciting career begins. Be a part of our expanding family and help us create memorable experiences for our guests.

Job Summary

The Hotel Manager is the highest operational leader of the hotel and is responsible for the full strategic, financial, and operational performance of Beverly Hotels Elements.

This role oversees all key functions including Operations, Sales & Marketing, and Revenue Management, ensuring the hotel delivers exceptional guest experiences while achieving financial and operational targets.

The ideal candidate is a strong, hands-on leader with deep experience in hotel operations, OTA management, revenue strategy, and financial control.

Job Responsibilities

Operations Management

• Oversee and ensure the efficient, smooth, and profitable functioning of the hotel, with a strong focus on Front Office and Housekeeping
• Monitor service quality and operational standards across all departments
• Ensure compliance with SOPs and maintain high service standards
• Analyze guest trends and expectations to continuously improve services, facilities, and guest experience

 Sales & Marketing

• Develop and execute strategies to achieve and exceed revenue targets
• Plan and coordinate marketing activities and promotions
• Maximize occupancy at optimal room rates
• Drive consistent room sales and revenue growth
• Develop market positioning and identify business opportunities

Revenue Management & OTA

• Develop and implement revenue management strategies to optimize ADR, RevPAR, and overall profitability
• Manage OTA platforms such as Booking.com, Agoda, Expedia, etc.
• Monitor competitor pricing, market trends, and demand patterns
• Adjust pricing, inventory, and promotions to maximize revenue
• Analyze business performance data and make data-driven decisions
• Align promotions and packages with revenue objectives

Financial Management (P&L Responsibility)

• Take full responsibility for hotel Profit & Loss (P&L) performance
• Ensure KPIs and financial targets are achieved or exceeded
• Monitor revenue, expenses, and overall profitability
• Implement cost control measures without compromising service quality
• Prepare forecasts, monitor financial performance, and report results to management

Staff Leadership & Development

• Lead, manage, and develop all hotel staff
• Minimize staff turnover and promote employee engagement
• Oversee recruitment, training, and performance evaluation
• Prepare and monitor staff rosters based on business needs and occupancy
• Build a strong team culture focused on service excellence and accountability

Guest Experience & Service Quality

• Ensure high levels of guest satisfaction and service standards
• Handle escalated guest complaints and service recovery
• Maintain and improve hotel reputation and online reviews

Compliance & Reporting

• Ensure compliance with all applicable laws, regulations, and hotel policies
• Maintain effective communication with Director Management
• Prepare and submit regular operational and financial reports

Other Responsibilities

• Perform ad-hoc duties or special projects assigned by the Director Management
• Support strategic initiatives to improve hotel performance and growth

Requirements

• Minimum 5 years of hotel management experience
• Strong knowledge of OTA platforms and revenue management
• Proven experience managing hotel P&L and financial performance
• Strong leadership, decision-making, and problem-solving skills
• Experience in independent or small-to-medium hotel operations is an advantage
• Ability to work independently and take full ownership of hotel performance

*Additional Information:

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

We look forward to having you as a part of our Beverly Hotels Elements family!

North Area
Full time
5 days - office hours
Basic $4000 - $4500 , transport allowances

Job Responsibilities

• Take ownership of assigned key retail accounts, ensuring sales targets and business objectives are achieved

• Build and maintain strong working relationships with buyers and key stakeholders at head office level

• Plan and implement trade promotions, including proposal submission, pricing discussions and execution follow-through

• Oversee and manage A&P expenditure, including validation of claims and budget utilization

• Work closely with internal teams (logistics, purchasing, marketing) to ensure smooth execution of promotions and stock availability

• Review sales performance regularly and provide insights and reports to management

• Align with internal sales team on upcoming promotions, activities and account strategies

• Optimize account coverage and execution plans to maximize sales opportunities

• Lead, guide and develop a team of sales representatives to meet performance targets

Job Requirements

• Diploma or Degree in Business, Marketing or equivalent

• At least 3–5 years of experience in FMCG sales or key account management

• Familiarity with handling large retail chains / modern trade accounts
  

Ho Ming Jie (Edmund) Reg No: R1987094

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Title: Kitchen Crew / Kitchen Training Manager
Company: Tai Er (酸菜鱼)
Salary Range: $3250 - $3360
Working Hours: 6 Days Work Week

Job Overview

We are looking for passionate and dedicated individuals to join our kitchen team as Kitchen Crew or Kitchen Training Manager. You will play a key role in ensuring food quality, kitchen efficiency, and adherence to operational standards. For the Training Manager role, you will also be responsible for developing and coaching team members to uphold Tai Er’s culinary excellence.

Key Responsibilities

Kitchen Crew:

• Prepare and cook menu items according to company recipes and standards
• Ensure food quality, consistency, and presentation meet brand expectations
• Maintain cleanliness and hygiene standards in the kitchen
• Assist with food preparation, stock management, and inventory control
• Follow food safety and sanitation guidelines at all times
• Support team members to ensure smooth daily operations

Kitchen Training Manager:

• Oversee kitchen operations and ensure compliance with SOPs
• Train, mentor, and develop kitchen staff to maintain high performance
• Conduct onboarding and continuous training programs
• Monitor food quality, consistency, and kitchen efficiency
• Work closely with management to improve operational processes
• Ensure strict adherence to food safety and hygiene regulations

Requirements

• Relevant experience in F&B or kitchen operations preferred
• For Training Manager: prior supervisory or training experience required
• Strong teamwork and communication skills
• Ability to work in a fast-paced environment
• Willingness to work shifts, weekends, and public holidays
• Positive attitude and eagerness to learn

What We Offer

• Competitive salary
• Career progression opportunities
• Comprehensive training and development programs
• Staff meals and medical benefits
• Fun, Dynamic and supportive work environment

GYUKATSU KYOTO KATSUGYU IS EXPANDING!

Join Japan's No.1 Beef Katsu family today!

SUMMARY AND BENEFITS

• Work location: Raffles City Shopping Centre/One Holland Village
• Work Schedule: 5 workdays, 44 hours per week
• Sign-on bonus (Terms and conditions apply)
• Staff incentive program
• On-the-job Training provided

ROLE & RESPONSIBILITIES

• Oversee daily restaurant operations, ensuring excellent guest service and smooth team performance.
• Manage financial, administrative, and payroll tasks in compliance with company policies.
• Enforce hygiene, safety, and operational standards throughout the restaurant.
• Train, mentor, and support staff development, including onboarding of new employees.
• Analyze sales metrics, manage systems (POS), and implement improvements to drive growth.

REQUIREMENTS

• At least 3 years of relevant experience in the F&B industry
• Minimum Diploma or Degree in Hospitality Management / Professional Certificate / Nitec
• Able to start work immediately or within a short notice period would be preferred
• Possess Food safety and hygiene certificate
• Able to work on weekends and public holidays

Please click on the APPLY button or send your resume directly to recruit@hedonismhospitality.co with your availability date and expected salary.

**We regret to inform you that only shortlisted candidates will be notified. **

BASIC FUNCTION

• Supporting management team in delivering successful operations, achieving the hotel objectives and improving revenue profitability.
• Supervise duties for all Front Office associates.
• Ensure all associates provide excellent customer service at all times, and to make sure that customers are satisfied with the products or services the organization offers, and to deal with customer feedbacks.
• Accountable full responsibility for the entire hotel operations including Rooms, F&B and Security management in the absence of the General Manager and all other Senior Managers of the hotel.

DUTIES & RESPONSIBILITIES

Daily

• Responsible for all activities of the Front Office as well as other hotel activities relating to the effective and efficient operations and day-to-day running of the hotel.
• Familiarize with all room situations of the hotel and competitors, all room types and rates, promotions and new package plans.
• Awareness and monitoring closely of room situation, expected occupancy, VIP arrivals, forecast, promotions, banquet and conference events.
• Ensures accurate room assignment for VIP arrivals and/or any special arrangements.
• Conduct room inspections for VIP arrivals. Look out for defects and makes necessary reports to the respective departments.
• Checks on the event board for the day to ensure all signage of events are correctly displayed.
• Ensures proper log of all incidents pertaining to the hotel on daily basis for Management reporting with appropriate details and take necessary actions to avoid future recurrence.
• Assisting associates at the Front Desk/Bell Counter or any other areas/sections of the hotel whenever required.
• Check and supervise all Front Office associates on tasks that have been assigned to them and accord guidance whenever required.
• Authorize the acceptance of cheques, cash advance, rebates and refunds on the basis of procedures established.
• Check on housekeeping discrepancies (skip/sleep) reports and physically inspect or verify the discrepant status and execute necessary actions or follow-up.
• Co-ordinate closely with Security associates in the investigation of any irregular activities during the period of duty.
• Must possess confident caliber to handle emergencies and crisis situation.
• Withhold confidential information from the press or public with an aim to preserve and protect the Hotel’s image and reputation after any occurrence of crisis. Ensures all questions from the press are politely and tactfully directed to the Marcom Manager.
• Maintain and ensures cleanliness and orderliness at the Front Desk and all areas of the lobby and public areas. Initiates corrective actions deemed necessary.
• Attends to all guests’ inquiries, feedback and compliments and attend to guests’ need promptly, efficiently and in a professional manner.
• Review Front Office policies and procedures and emergency action plans with the Assistant Front Office Manager/Senior Duty Managers to ensure contents are kept current and up to date.
• Handing over swiftly any outstanding items and issues encountered or anticipated to the next Duty Manager by clearly documenting them in the Duty Manager’s Logbook when necessary.
• Conduct daily briefing and brainstorm to all associates.
• Perform other duties that assigned by the Management.
• Weekly - Assign and approve duty roster for all Front Office associates.
• Monthly - Attend monthly Front Office meeting and provide solution and open discussion during day-to-day operation.
• Yearly - Ensure Hotel Vision, Mission and Core Value are met and executed accordingly. Guide associates who in doubt.

Job Requirements:

• Diploma or Degree in Hospitality, Hotel Management, or related field

• Minimum of 2–3 years of Front Office experience; candidates with experience as a Senior Front Office Executive ready to take on Duty Manager responsibilities are encouraged to apply

Skills & Competencies:

• Strong leadership and supervisory skills; able to guide and motivate Front Office associates

• Excellent customer service orientation, with the ability to handle guest complaints and feedback professionally

• Strong operational knowledge of hotel functions including Rooms, F&B, Security, and overall hotel operations

• Ability to manage multiple tasks and responsibilities efficiently in a fast-paced environment

• Good problem-solving, decision-making, and crisis management skills

• Attention to detail and ability to maintain high standards of cleanliness, orderliness, and operational efficiency

• Effective communication and interpersonal skills to liaise with team members, guests, and management

• Awareness of occupational health, safety, and emergency procedures

Additional Requirements:

• Confident and composed when handling emergencies or unexpected situations

• Able to work shifts, weekends, and public holidays

• Demonstrates professionalism, integrity, and the ability to maintain confidentiality

• Strong initiative and willingness to take responsibility for hotel operations in the absence of senior management