Job Summary
The role within the Private Banking COO Office supports the frontline business by strengthening first line of defence controls across suitability, conduct, and operational risk. The role is responsible for monitoring, surveillance, governance reporting, and control oversight to ensure adherence to internal policies, regulatory requirements, and risk frameworks. Working closely with Relationship Managers, Investment Advisors, Product, Operations, Compliance, and Risk, the role promotes strong conduct standards and fair client outcomes.
Key Responsibilities
• Conduct surveillance reviews across frontline activities (including voice logs and suitability assessments) to ensure compliance with internal policies, regulatory requirements, and conduct standards.
• Identify, investigate, and escalate inappropriate, mis selling, or suspicious activities (e.g. cross border breaches, conduct risk, fraud indicators) through structured sampling and review methodologies.
• Perform trend and root cause analysis on exceptions to identify emerging risk themes and inform targeted remediation and frontline training.
• Act as Process Owner for assigned COO Office control domains (e.g. Cross Border, Pricing, Vulnerable Clients), overseeing end to end control frameworks, governance, and effectiveness.
• Partner with Suitability and Order Taking Process Owners, Compliance, and Product teams to implement new regulatory requirements and enhance or streamline existing controls.
• Review exception reports and alerts (e.g. missing documentation, guideline breaches, suitability mismatches), track issues to closure, and ensure timely remediation with appropriate documentation.
• Prepare and deliver management information and risk reporting for local and group governance forums, highlighting key risks, trends, and remediation actions.
• Support ad hoc reviews, regulatory inspections and enquiries and contribute to risk assessments, incident investigations, and thematic reviews.
Regulatory and Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
• Private Banking Regional Head, COO, Business Planning Management, Banking Operations, Wealth Operations, Wealth Management, Compliance, Legal, Relationship Managers, Client Relationship Manager, 2nd line and 3rd line support functions (e.g. Ops Risk, Fraud Risk, ICS Risk, Conduct Risk, Group Internal Audit)
Training & PvB Support
• Support the development of training materials and, where required, deliver training to Private Banking frontline staff on suitability standards and practices.
• Ensure timely and effective communication of key suitability related changes and expectations to the frontline.
• Act as a point of contact for frontline queries on suitability requirements, interpretation, and good practices.
• Support Private Banking projects, remediation activities, and change initiatives as required.
Our Ideal Candidate
• 3+ years of experience in banking operations and risk control, preferably in Private Bank, Wealth Management, Risk Management or related discipline
• Meticulous and detailed oriented
• Strong analytical and problem-solving abilities
• Quick learner with excellent written and communication skills
• Proficient in Excel, Word and Power point
Role Specific Technical Competencies
• Manage Conduct
• Manage Risk
• Manage People
• Products and Processes
• Strategy and Business Model (SIF)
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
