Total 6 job vacancies by Smiths Group

Purpose of role: 

This role is a full fledge Service Engineer, support the business in Bintulu for MRP contracts and transactional sale. This role will be based in Bintulu.

Key Responsibilities:

·Technical Expertise: Perform seal refurbishment work, provide inspection report, and handle full workflow process. Withdraw the stock from inventory and maintain and manage inventory.

·Field Service & Support: Perform on-site installation, removal, troubleshooting, repair, and commissioning of mechanical seals and support systems.

·Customer Interaction: Build rapport, provide training on product usage, and assist the sales team with technical discussions.

·Maintenance & Repair: Maintain service center building and equipment in a clean and efficient state, ensuring repair jobs meet quality standards.

·Safety Compliance: Adhere to all Health, Safety, and Environmental (QHSE) procedures and company policies. 

Key Accountabilities:

•Cares for the environmental, health and safety of self and others.

•Achieving service operations KPI’s

•Follows workplace procedures, workflow and instructions at all time.

•Maintains 5S in workplace, tools, equipment, and facilities to be safe condition and always aware working with safe action.

•Identifies and reports unsafe, unhealthy or hazardous working conditions.

•Use personal protective equipment as required.

•Does not engage in practical jokes that could harm the health or safety of another person.

Must be punctual and full of discipline.

Key Metrics:

•Ontime Training completion.

•Urgency dateline.

•Report accuracy and dateline.

Key Responsibilities:

• Lead a teams of 2 to 6 Engineers for Dry Gas Seal Support System Post Order Engineering. Required Skills and experience
• Accountable for overall Engineering KPI ‘s and focus on OTD and Quality metrices
• Subject Matter expert in GSS Design activities. Able to lead all regions design activities while complying to global standards & KPIs. Lead training of Junior Design Engineers.
• Working directly with all internal stakeholders and align with them on Engineering Service Level to meet their expectation.
• I‐ Project – job management tool for Gas seal system engineering as a global tool, Support for migration from I Project to any alternative Engineering project / job management software as directed by Engineering Solutions management.
• Job Planning in DOSE & MS project, Distribution of the work among the team member and drive quality output well within the promise date
• Provide promise date to stakeholders based accurate estimation of man hours, resource planning and priority of the project.
• Accountable for on time submission of. Engineering deliverables, technical clarifications, Comments and Deviations, value added engineering solutions, technical clarification during customer approval cycle, working with Operation / Contract Manager / Project Manager and manufacturing site leaders.
• Distil best practices for achieving growth and help replicate best practices on a worldwide basis

Key Accountabilities:

• 100% Compliance to processes & procedures laid down by organization e.g. iprojects, DOSE, TC, SAP, etc.
• Contribute to safety measures and company policies.
• Good communication skills.
• Quick Learner with sound technical and analytical skills.
• Good in understanding and reading drawing capabilities.
• Liaise with respective Stake holder and drawing offices.
• Support safe workplace cultures and compliance with Smiths EH&S.

Key Metrices:

• On Time Deliveries: Shall always thrive to meet OTD and communicate in advance if there are any roadblocks
• Lesser Quality Issues: Shall practice First Time Right approach.
• SES Initiatives

Key Activities:

• Review of technical/project specifications from customer.
• Review / processing of Application Requests with proposal generation
• Technical support to operations.
• Selection of, predominantly, wet seals / systems and couplings and other JC products as needed – closely working with regional customers, peers and global product managers.
• Generation of engineering proposals / specifications for standard or special products, including determining cost-effective materials for production
• Engineering includes review of Seal GA drawings, fitment checks and carryout design calculations.
• Detailed failure analysis activities, including full investigation / RCA / reporting / resolution with customer with necessary commercial awareness
• Produce complete and informative Drawing Office requests and provide applications guidance to CAD Engineers to complete layout (GA) and detail drawings
• Deliver basic technical training internally and externally to customers as required

Key Accountabilities:

• Ensure project is executed to company’s quality standards and customers’ expectations.
• Monitor & control project schedules and prepare project activity reports & required project documentation.
• Maintain excellent service and build good rapport with the front-end team and stakeholders

1.Develop and maintain strong relationships with existing customers and potential prospects to ensure business growth.
2. Study and understand product catalogs thoroughly to identify and target key customers effectively.
3. Drive pipeline creation and manage leads to generate opportunities.
4. Identify, qualify, and develop opportunities to build a robust sales funnel.
5. Collaborate as a team player to ensure seamless delivery of customer commitments.
6. Prepare and submit proposals, advance sales opportunities, negotiate terms, and successfully close deals.
7. Partner with the post-sales team to ensure smooth implementation and support collections.
8. Work closely with technical and operations teams to address customer requirements and provide tailored solutions.

9. Travel required to customer sites

10. Participate in events & expos

Duties:

• Solve highly complex technical problems and deliver innovative, scalable, and maintainable solutions with minimal supervision.
• Implement architectural patterns and design standards, collaborating closely with key stakeholders to ensure adherence to defined architecture and best practices.
• Champion efficient and effective software development methodologies aligned with Agile and Lean principles, fostering continuous learning, collaboration, and iterative improvement.
• Contribute hands-on to development by designing, coding, reviewing, and optimizing critical software components and services.
• Drive adoption of DevOps practices and toolchains with a strong emphasis on automation, continuous integration, continuous deployment, and proactive operational monitoring.
• Embed security, reliability, scalability, and performance considerations into architecture, design, and development processes as non-negotiable quality attributes.
• Demonstrate deep expertise in modern platforms, frameworks, and tools, leveraging open-source technologies and open standards where appropriate to optimize cost and flexibility.
• Promote and enforce secure coding practices and the integration of security controls throughout the Software Development Life Cycle (SDLC).
• Serve as a technical bridge between engineering, QA, and other teams to design efficient testing strategies and enable high-quality, innovative delivery outcomes.

Duties:

• Solve highly complex technical problems and deliver innovative, scalable, and maintainable solutions with minimal supervision.
• Implement architectural patterns and design standards, collaborating closely with key stakeholders to ensure adherence to defined architecture and best practices.
• Champion efficient and effective software development methodologies aligned with Agile and Lean principles, fostering continuous learning, collaboration, and iterative improvement.
• Contribute hands-on to development by designing, coding, reviewing, and optimizing critical software components and services.
• Drive adoption of DevOps practices and toolchains with a strong emphasis on automation, continuous integration, continuous deployment, and proactive operational monitoring.
• Embed security, reliability, scalability, and performance considerations into architecture, design, and development processes as non-negotiable quality attributes.
• Demonstrate deep expertise in modern platforms, frameworks, and tools, leveraging open-source technologies and open standards where appropriate to optimize cost and flexibility.
• Promote and enforce secure coding practices and the integration of security controls throughout the Software Development Life Cycle (SDLC).
• Serve as a technical bridge between engineering, QA, and other teams to design efficient testing strategies and enable high-quality, innovative delivery outcomes.