Total 2 job vacancies by MicroStrategy

Cloud Support Engineers are responsible for providing technical support for a set of Strategy Products.  This person dedicates his/her time to resolving customer issues, contributing to the growth of our Strategy Community, and further growing their Strategy Product Knowledge to provide top-notch service.  To succeed in this role this person must be passionate about our technology, thrive in challenging situations, and have a strong desire to help others

Responsibilities 

• Provide support for Strategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies 
• Develop strong relationships with Strategy customers and partners through daily, high quality interactions during customer project development and production system maintenance 
• Find creative and sophisticated solutions to complex or higher priority problems reported while using Strategy’s product suite through analytical talent and strong troubleshooting abilities 
• Collaborate and communicate effectively with peers, internal application and software development teams 
• Prioritize and communicate product defects and enhancements to development teams 
• Contribute to the growth of the Strategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums 
• Enhance personal and professional growth by participating in Internal Development Programs 
• Work in a strong team environment 

Qualifications 

• Bachelor’s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science) 
• Exposure to Python, REST API, Java, SQL, HTML, or XML/XSL technologies 
• Windows/Linux system administration knowledge 
• Minimum of 2 years of IT customer service experience / strong customer focus 
• Minimum of 1 year of MicroStrategy Platform usage or administration knowledge 
• Strong analytical and troubleshooting skills and experience 
• Strong Time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure  

Preferred Cloud certifications (AWS, Azure, or Google Cloud). Bilingual, with proficiency in both English and Japanese.

Role Overview

Lead a team of engineers delivering scalable Java backend systems and React-based frontend applications integrated with cloud and modern data platforms.

Key Responsibilities

• Own sprint execution, roadmap delivery, and team performance.
• Drive backend API design using Java and Spring Boot.
• Ensure frontend architecture quality and React performance standards.
• Oversee cloud deployment pipelines and DevOps processes.
• Guide Snowflake and Databricks integrations.
• Mentor engineers and conduct performance reviews.

Technical Expectations

• Strong backend system design using Java.
• Advanced React development and state management knowledge.
• Hands-on cloud deployment experience.
• Working knowledge of Snowflake schemas and Databricks workflows.

Preferred

• AI feature integration exposure.
• BI/reporting system experience.

Additional Information

The recruitment process includes online assessments as a first step - we send them via e-mail, please check also your SPAM folderWork Location: Strategy Chennai office — full-time, Monday to Friday

Work from Chennai office 5 days a week