Total 10,164 Customer Service job vacancies

Industry: Freight Forwarding

MNC Environment

Permanent role (AWS Guaranteed + Variable Performance Bonus)

Responsibilities:

• Coordinate with destination and customer for shipping instruction
• Booking of flights with procurement team.
• Arrange shipments collection with customers and Traffic Team
• Basic knowledge on cargo commodity as per IATA rules and regulation
• Track and monitor shipments status and inform customer accordingly
• Maintain good relationships with both internal and external stakeholders
• Handle all customers' enquiries timely and effectively
• Work closely with internal operations to meet customer’s requirements
• Ensure compliance with customer’s Standard Operating Procedures
• Ensure all data are updated correctly in system
• Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements
• Monitors progress to achieve month end targets
• Work with billing team to close off jobs and issue invoice
• Take charge of supplier’s invoice disputes
• Take lead in issue resolutions
• Implement improvements to enhance service capability within the team
• All other ad-hoc work instructions from Supervisor / Manager

Requirements:

• Minimum Diploma in Logistics / Supply Chain or equivalent
• At least 3 - 4 years of experience in Airfreight and familiar with export process
• Good understanding of Incoterms 2010
• Self-discipline, initiative, responsible and independent in a fast-paced environment
• A good team player with good interpersonal and communication skills
• Flexible / Adaptive to changes
• Meticulous to details

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to carlo@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

+65 6950 9747

EA License Number: 02C4944

Registration Number: R1100011

EA Personnel: Carlo Antonio Dela Cruz

Working Hours: 5.5days (Mon-Fri office hours, Sat half day)

Job Scope

• Responsible for handling in-bound calls and email requests for general enquiries within the hospital targeted service standard levels.
• Managing large amounts of inbound and outbound calls in a timely manner
• Following call center “scripts” when handling different topics
• Identifying customers’ needs, clarify information, research every issue and providing solutions

Requirements

• Minimum GCE O levels/N Levels/Diploma in any discipline
• Good communication and interpersonal skills

WA me at http://wa.me/+6598326219 or tele me at @sallytsin

For interested candidates, please send your most recent and updated resume to sallytsin@recruitexpress.com.sg

Tsin Chien Yee Sally
R25127272
Recruit Express Pte Ltd
EA License No. 99C4599

The Opportunity:

Adecco is partnering with an established multinational organisation within the industrial solutions sector, and we are looking for a Service Admin Executive to support their service team on a 1-year contract basis.

This role will be suitable for candidates who are detail-oriented, system-savvy, and comfortable handling invoicing, billing coordination, AR follow-ups, and internal administrative processes within a fast-paced service environment.

• Employment Type:1-Year contract
• Location: West Region
• Working Hours: Monday - Friday, 8:30am to 5:30pm
• Salary Package: Up to $4,300 + 1-month Completion Bonus

The Job:

• Prepare and issue invoices for service contracts, projects, and ad-hoc service jobs
• Ensure completed Work Orders are reviewed and invoiced promptly
• Manage monthly and milestone billing cycles
• Review supporting documents such as PO, DO, and service-related documents
• Monitor outstanding invoices and follow up on overdue payments
• Assist in resolving invoice discrepancies, rejections, and billing-related issues
• Coordinate with Sales, Service Engineers, Finance, and customers on billing matters
• Maintain accurate documentation and support audit/internal reporting requirements
• Support internal reporting, audit requirements, and process compliance

The Talent:

• Prior experience in administration, invoicing, billing, AR support, service coordination, or operations support
• Familiarity with SAP, ServiceMax, or other ERP/service systems will be highly advantageous
• IT-savvy and comfortable learning new systems
• Strong attention to detail and accuracy
• Good communication and coordination skills
• Ability to follow through on pending matters independently
• Able to start immediately or on short notice is highly advantageous

Next Steps:

• Prepare your updated resume and apply via this application or send your resume in MS Word format to vanessa.lew@adecco.com. We look forward to connecting with you.
• Only shortlisted candidates will be notified.

Vanessa Lew
Direct Line: 6697 7933
EA License No: 91C2918
Personnel Registration Number: R25159290

Location: Woodlands
Have AWS & bonus

Salary up $5000

Job Description

• Serves as the primary point of contact for management and development of House Accounts through customer success support with the goal of converting to growth accounts.  
• Supports field sales team with sales activities for identified key accounts for CRM, customer portal activities, timely communication flow and account objectives.  
• Ensures engagement with sales partner(s) is frequent and bi-directional.  
• Uses communication skills to cultivate trusting relationships with customers and internal stakeholders.  
• Gathers voice of customer feedback, market and competitive intelligence to depict strengths, weaknesses and needs of customers.  

Requirements

• Diploma/Degree
• Good communication skills
• Have engineering background will be added advantageous

Only shortlisted candidates will be notified.

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at emily.fong@atomrecruit.com

Emily Fong
Senior Talent Specialist 

Atomrecruit Pte. Ltd. 
MOM EA License No.: 15C7443 
EA Personnel Reg No.: R1768368

Job Description

GUNKEE is a growing Chinese claypot restaurant in Singapore. We are looking for responsible and customer-oriented Service Crew members to join our team.

Responsibilities

• Welcome and serve customers professionally
• Take customer orders accurately
• Serve food and beverages promptly
• Clear and reset tables efficiently
• Maintain cleanliness and hygiene standards
• Handle cashiering duties when required
• Assist customers with enquiries and requests
• Follow company SOP and food safety requirements
• Support daily restaurant operations

Requirements

• No experience required, training provided
• Experience in F&B industry is an advantage
• Positive attitude and willingness to learn
• Good teamwork and communication skills
• Responsible and punctual
• Able to work shifts, weekends and public holidays
• Basic English or Chinese communication skills

Benefits

• Staff meals provided
• Performance bonus
• Annual leave
• Medical benefits
• Career progression opportunities
• Training and development programs

Work Location

Chinatown, Singapore

Our client is from a Manufacturing MNC. Due to their current expansion plan, they are looking for a Supply Chain Coordinator to join their team, in hopes of developing the current high performing team. They are located in the Central West area.

Job Responsibilities:

• Handle sales orders, purchase orders, invoices, and related ERP transactions accurately and in a timely manner.

• Manage daily shipment arrangements, including PO processing, data entry, scheduling, and verification of shipping and billing documents.

• Monitor customer orders, stock availability, production status, and delivery schedules to ensure on-time fulfilment.

• Support order backlog tracking and forecast coordination to ensure supply continuity and operational efficiency.

• Coordinate closely with factories, suppliers, and logistics partners on production planning, shipment readiness, and export/import arrangements.

• Coordinate with customers, suppliers, freight forwarders, warehouses, and internal teams to ensure smooth end-to-end supply chain operations.

• Communicate with SEA customers via email and phone to provide updates, support order processing, and resolve operational issues.

• Prepare and review shipping documentation, including invoices, packing lists, BL, AWB, and LC-related documents.

• Monitor logistics costs and support basic cost analysis to identify improvement opportunities.

• Assist in issue resolution, including shipment discrepancies and customer complaints.

• Perform ad-hoc coordination tasks as required.

Requirements:

• Min Diploma in Supply Chain/Logistics/Business related studies or equivalent.

• Min 4 years’ relevant working experience in supply chain, logistics coordination, customer service, or trading operations.

• Knowledge of import/export processes, including Incoterms, invoices, and packing lists would be advantageous.

• Proficient in Microsoft Office applications.

• Familiar with SAP or similar ERP systems is advantageous.

• Able to work independently, prioritize tasks, and manage multiple coordination activities simultaneously.

• Willing to occasional overseas travel when required

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: job•@recruitpedia.sg

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Job Details:

• Working hours : Monday – Friday 8am – 5pm 

• Location: Novena MRT

• 1 yr contract (with potential for conversion)

We are hiring the Customer Account Specialist located in our Singapore office and reporting to the Senior Worldwide Customer Service Manager. This position will require a highly motivated, energetic, and resourceful person who has the willingness to learn. The role involves assisting the sales team by managing customer inquiries, providing information, and ensuring smooth sales operations.

Job Scope:

• Work closely with the Regional Sales Managers to solve problems and find solutions to meet the customers requests in a timely manner.

• Support the Sales team by fielding customer requests, working with the necessary departments to address customers' concerns and maximize customer satisfaction.

• Assist the sales team by following up with quotes, ensuring the pricing are set up, processing orders, and managing customer accounts to ensure a seamless sale process.

• Liaise with demand planning team to get updated customer’s Forecast and follow up with customers on the left to book and working with sales to update the forecast whenever needed.

• Interfacing with customers, distributors, and other related third parties to handle a variety of customer service functions.

• Responsible for full lifecycle of orders, which include handling customer expedite, requests, complains, escalation, special or unique demand requirements and following up on all issues.

• Order management to determine the status of sales orders, delivery schedules, verifying product pricing coordinating schedule changes, and maintaining records of sales order acknowledgements.

• Collaborate with planning team on escalations, pull in orders and other issues to maximize shipment.

• Co-ordinating Returns Merchandise Authorizations (RMA’s), working with customers, Quality team, Sales, and logistics.

• Work with finance team on credit hold issues, follow up with payment, released orders and other related issues.

• Co-ordinate shipment with logistics team and handle any shipment related issues.

• Following up with product marketing and quality team with any reported issues

• Responsible for additional duties, any other tasks as delegated by the superiors and projects as assigned. Also, to work with IT on issues related to order management (EDI, CSV, BVEM, testing, etc.)

Job Requirement:

• Proficient in Microsoft Office (Excel, Word, Outlook)

• Be familiar with Oracle is a plus point as tasks require order entry using Oracle. Proficiency in CRM software and other related systems

• Customer service-oriented ability, able to work well in a team and be a good team player.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile https://sg.persolgo.com/job/apply/15472

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394  • EA Registration No. R23117223 (Poh Siew Ling)

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a Application Engineer / Business Analyst (Oracle PL/SQL, Pro*C, Production Support) .This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.
Job Description

JobDescription

-Develop and maintain Unix Shell scripts and Pro*C and Power Builderapplications

-Design and implement Oracle stored procedures and triggers

-Perform impact analysis for new enhancements

-Act in a Business Analyst capacity including:- Interacting with business users

-Gathering and documenting requirements

-Preparing functional and technical specifications

-Understanding core business processes and working independently

-Provide production support, issue troubleshooting, and batch job monitoring

-Coordinate with cross-functional teams to ensure smooth delivery and systemstability

Qualifications

MandatorySkillset Required:

-Strong experience in Unix/Linux Shell scripting

-Hands-on experience in Pro*C programming

-Expertise in Oracle DB, including Stored Procedures, Triggers, and Packages

-Strong SQL & PL/SQL knowledge

-5–7 years of hands-on development experience

-Experience handling production support and batch jobs

Additional/ Good to Have Skills:

-Experience in PowerBuilder programming

-Knowledge of Java or Python or JSON programming

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to khalid@aven-sys.com. Your interest will be treated with strict confidentiality.

Job Summary

You will supervise site operations to ensure compliance with contract specifications, coordinate technical submissions, and support project management activities to drive timely, safe, and quality project delivery.

Responsibilities

• Liaise with consultants, clients, and subcontractors to resolve site-related issues efficiently
• Supervise daily work activities to ensure adherence to contract drawings and specifications
• Prepare method statements, shop drawings, installation and testing & commissioning check sheets, and work progress reports collaboratively with project teams
• Direct and brief foremen and workers on new tasks, monitoring progress to maintain quality standards
• Monitor workers’ punctuality and oversee accommodation and transport arrangements
• Advise workers on necessary safety precautions to maintain a safe work environment
• Report accidents, project delays, and equipment damage promptly to relevant parties
• Coordinate with subcontractors and consultants to prepare and submit accurate shop drawings
• Prepare and coordinate technical submissions with authorities, clients, suppliers, and subcontractors
• Assist the Project Manager in preparing the master construction programme and project scheduling
• Support the Project Manager in negotiating and procuring materials, equipment, and labor resources
• Lead technical discussions with stakeholders to resolve site and technical issues

Preferred competencies and qualifications

• Fresh graduates are welcome to apply

We are looking for Caregivers / Healthcare Assistants / Patient Care Assistants who are strongly aligned with our mission to make care more accessible to people in our community.

Depending on your schedule and commitment, we would love to have you on the team as a freelance, short-term contract or full-time caregiver.

How you will benefit as a Homage Healthcare Assistant:

• Enjoy high payouts of up to $17-19/hour
• Enjoy a flexible working schedule, so you can choose when you want to work
• Choose from multiple job opportunities, including home care and facility-based care (nursing homes, day-care centres, community hospitals, etc)
• Additional training and upskilling opportunities- Insurance coverage

General responsibilities:

• Provide general caregiving and personal care (i.e. companionship, assistance with activities of daily living)
• Support with transfer & assisting patients
• Support with personal care & hygiene of the patients

Requirements:

• Singaporean or PR
• Must attend Homage Caregiver training sessions held by Homage team

If you are unsure of which job opportunity is right for you, you are encouraged to apply first and a Homage staff will reach out to you to share more.

About e2i

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Homage’s PDPA and e2i’s PDPA.

Industry: Logistics

MNC Environment

Permanent role (AWS Guaranteed + Variable Bonus + Overtime)

Responsibilities:

• Ensure customer orders are processed accurately and in a timely manner.
• Submit reports promptly in accordance with established customer schedules.
• Investigate root causes of operational incidents and service failures; provide recommendations to Customer Service Managers and Management for improvements.
• Liaise closely with customers to resolve order or shipment-related issues and provide regular updates.
• Conduct cycle counts as scheduled and maintain proper documentation for audit trail purposes.
• Reconcile stock discrepancies and ensure accurate inventory management within the customer’s WMS system.
• Complete all billing activities promptly and accurately, supported by the necessary documentation.
• Collate and compute monthly KPI reports, ensuring consistency and reliability.
• Achieve and maintain KPI targets, while proactively suggesting improvements when necessary.

Requirements:

• Customer Service Orientated and team player
• Product and System knowledge & MS Office Skills

Job ID: LRYWW876

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to carlo@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

+65 6950 9747

EA Licence Number: 02C4944

Registration Number: R1100011

EA Personnel: Carlo Antonio Dela Cruz

Job Description: 

• Round-the-clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance to SLA commitments
• Respond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements
• Create / update and track ticket in ticketing tool to closure observing SLA commitments
• Escalate, when necessary, in accordance to escalation matrix
• Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.
• Coordinate and work with third-party suppliers or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.
• Liaise and work closely with customers to address service concerns and to solve technical problems.
• Work with technical team to resolve more advanced issues when necessary
• Perform Install / Move / Add / Change (IMAC) activities as tasked
• Ensure all material is properly documented and handed over during shift changes
• Perform any ad-hoc duties as assigned
• Build sustainable relationships and engage customers by taking the extra mile

Requirements:

• Diploma or Higher NITEC in Electrical Engineering, Electronics, Information Technology, or a related discipline.
• 1–2 years of relevant experience in system monitoring, operations support, or a similar environment.
• Experience in a monitoring center or operations support role is preferred.
• Basic knowledge of networking and database management is advantageous.
• Exposure to electrical/mechanical drawings, service manuals, or technical documentation is an added advantage.
• Airport operations experience will be an advantage.
• Strong communication, analytical, and problem-solving skills.
• Self-motivated, proactive, and able to work independently as well as within a team.
• Ability to work effectively under pressure and interact with stakeholders at all levels

Working hours

• Rotating 12 hours shift or as assigned.
• Shift pattern: 3 Days work shift followed by 2 days’ rest, 2 Days work shift followed by 3 days’ rest
• 2 Months Day shift, followed by 2 months night shift

Reporting locations: Woodlands, ability to travel to other sites during shift may be required 

Compensation:
Fixed Basic Monthly Salary: $3,200 to $3,700 per month maximum & offer will be made depending on the skills & experience level 

Annual Bonus: Yes, 1 month annual bonus 

Allowance & Variable Components: Yes

We are looking to add an Admin, Office & Case Support Executive / Manager to join our growing Criminal Defence and Family Law practice.

This is a dynamic and multifaceted role for someone who enjoys client communication, organisation, problem-solving, and improving how work gets done.

You will serve as a key point of contact for clients, coordinate case-related communications and updates, support lawyers with case management and administrative matters, and help the firm leverage technology and AI tools to improve productivity and client service.

This role is ideal for someone who enjoys taking ownership, keeping things organised, finding solutions, and ensuring no important details fall through the cracks.

RESPONSIBILITIES

Administration & Office Management

• Manage file-opening procedures, conflict checks and client onboarding processes
• Prepare invoices, receipts and payment records
• Track bills, expenses and administrative documentation
• Maintain office filing systems, databases and records
• Coordinate office supplies, equipment and general administrative requirements
• Manage calendars, appointments, scheduling and meeting logistics
• Use AI and modern productivity tools to review, organise, summarise and extract key information from documents, emails and case materials
• Assist with drafting, proofreading, rewriting and improving emails, letters, reports, meeting notes and internal documentation
• Identify action items, key deadlines, risks and follow-up tasks from meetings, discussions, correspondence and case updates
• Assist in improving workflows, systems, templates, automations and operational processes to enhance productivity, organisation and client service
• Continuously look for practical ways to streamline work, improve efficiency and support the firm's day-to-day operations

Client Communications & Relationship Management

• Build and maintain strong relationships with clients through professional, empathetic and responsive communication
• Respond promptly and professionally to client enquiries, messages, concerns and feedback via phone, video calls, WhatsApp, email and other communication channels
• Provide regular updates to clients regarding the progress of their matters
• Escalate urgent, sensitive or complex matters internally in accordance with firm protocols
• Facilitate communication between clients, lawyers, Courts and third parties

Case Support & Coordination

• Coordinate and manage case-related communications, updates, follow-ups and action items
• Prepare case summaries, timelines, meeting notes, call briefs and follow-up reports
• Monitor email inboxes, Court notification systems and internal task trackers for new developments, deadlines and action points
• Maintain accurate and well-organised client files, records and documentation
• Track Court dates, filing deadlines, appointments, consultations and key milestones
• Support lawyers with preparation of materials for meetings, consultations and Court attendances
• Follow structured workflows, SOPs and checklists to ensure matters are progressed efficiently and accurately

REQUIREMENTS

• Strong organisational skills with exceptional attention to detail
• Ability to manage multiple priorities, deadlines and ongoing matters simultaneously
• Confident handling clients, communications and administrative responsibilities in a professional environment
• Comfortable working independently while remaining highly collaborative within a team
• Resourceful, proactive and solutions-oriented mindset
• Strong time management skills with the ability to prioritise effectively
• Reliable, disciplined and accountable, with a strong sense of ownership and follow-through
• Customer service-oriented and genuinely committed to helping clients
• Proficient in Microsoft Office, Outlook, Word, Excel and common business applications
• Comfortable learning and using AI tools such as ChatGPT, Claude, Gemini, Perplexity and other productivity platforms
• Tech-savvy and curious about leveraging technology, automation and AI to improve workflows and efficiency
• Prior experience in administration, client service, legal support, operations, project coordination or case management will be an advantage
• Experience in a law firm, professional services environment or client-facing role is beneficial but not essential

We look for candidates who are driven, self-motivated and resourceful, and who share our desire to build a purpose-driven law practice based on our values:

• Empathy: We will understand what you are going through and show compassion in helping you.
• Integrity: We will always do the right thing, because the time is always right to do what is right.
• Humility: We will put our ego aside and listen to your opinions and feedback because we can always do better.
• Courage: We will act without fear or favour, knowing that we are empowered with our team’s full support.
• Tenacity: We will persevere and work even harder when the going gets tough, when no one else is looking and everyone else quits.
• Ownership: We will be accountable for our actions, and we will not turn away from responsibility.
• Teamwork: We will support and stand alongside our team in every test and triumph.
• Purpose: This is not ‘a’ job; this is ‘OUR’ job. We are grateful to have it, and we take pride in everything we do.

If you would like to apply, please send the following to jonathan.wong@tembusulaw.com:

• CV / resume
• Recent photograph
• Current / last drawn salary
• References or testimonials

Only candidates selected for interviews will be notified. Thank you.

Job Description

· Knowledge in ISO 9001/14000 and TS 16949 QMS will be an added advantage

· 5 days work week (Monday to Friday)

· good Pay + AWS + variable Bonus + Good Benefit

Responsibility:

· Responsible for daily production line audit, managing the document control process for Quality Management Systems in compliance with ISO 9001/14000 and TS 16949 quality standards.

· Liaise with internal and other departments, customer and supplier for all quality related issues.

· Drive quality improvement activities for achieving quality goal and to meet customer’s requirements.

Requirements:

· Degree/Diploma in any Engineering discipline with

Interested Candidates please send an updated resume / CV in Ms Word format Whatsapp your Resume detail to 98332779 (SMS only without call).

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

• IT Service Delivery 

• Project Management 

• Vendor Management 

• Stakeholder Management 

• SLA 

Job Scope:

• Manage daily IT shared services operations to ensure service delivery targets, SLAs, and customer satisfaction KPIs are achieved.

• Oversee service desk activities including incident management, service requests, system changes, and enhancements.

• Coordinate with internal stakeholders and external vendors for IT operations, maintenance activities, and issue resolution.

• Monitor system performance, service availability, and operational risks to ensure infrastructure stability.

• Support hardware and software asset lifecycle management, including maintenance planning and upgrades.

• Assist in managing IT operational expenses, resource utilization, and service-related cost.

• Identify and implement process improvements to enhance operational efficiency and service quality.

• Ensure compliance with IT policies, certifications, audits, and governance requirements.

• Support Business Continuity Planning (BCP) and Disaster Recovery (DR) activities.

• Participate in IT projects and ensure project timelines and deliverables are achieved.

• Coordinate with vendors and stakeholders on all IT-related matters to ensure smooth service operations.

• Provide timely reporting, issue escalation, and updates on service performance and operational matters.

• Able to provide after-hours and weekend support when required for incident management and critical operational matters.

• Any other ad-hoc duties as assigned

Requirements:

• Possess a Degree / Diploma in IT or equivalent

• Possess ITIL / PMP certification is advantageous

• Minimum 3 years’ experience in IT Service Delivery / IT Service Desk / IT Operations / Infrastructure Support

• Possess Stakeholder Management & Vendor Management experience

• Possess Project Management & SLA experience

• Knowledge of IT service management practices and operational standards

• Experience with ITSM tools such as ServiceNow is advantageous

• Strong analytical, troubleshooting, and problem-solving abilities

• Good communication, interpersonal and presentation skills

Other Information:

• Location: CBD

• Working Hours: 5 Days, Office Hour

To apply please click on the APPLY NOW button.

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng
EA License | 14C7092
EA Registration Number | R1105076