Total 331 Customer Service job vacancies in Tuas

Job Summary: The Data Migration Administrator will be responsible for supporting the implementation of Microsoft Dynamics. This role involves coordinating data, performing data entry, and organizing data to ensure the system operates efficiently and effectively.

Roles & Responsibilities

We are looking for resource having experience in cloud development, cloud migration/ transformation with following skills &experience :

• Project Role Description: Provides assessment of existing solutions and infrastructure to migrate to the cloud. Plan, deliver, and implement application and data migration with scalable, high-performance solutions using private and public cloud technologies driving next-generation business outcomes.
• Create a plan and a clear path to leverage cloud for business advantage.
• Cloud Migration Planning
• Must To Have Skills: Proficiency in Cloud Migration Planning.
• Good To Have Skills: Experience with Microsoft Azure IaaS, VMWare Cloud Administration.
• Strong understanding of cloud architecture and deployment models.
• Experience with data migration tools and techniques.
• Familiarity with security best practices in cloud environments
• The candidate should strong experience in Cloud Migration Planning.
• Data Organization: Maintain organized data structures within MS Dynamics, ensuring easy access and retrieval of information.
• SEO stands for Search Engine Optimization
• Website support and maintenance services
• Documentation: Create and maintain documentation related to system processes, data management, and user guides.
• Able to start work Immediate

Be part of a global Japanese materials company that develops advanced engineering plastics used in automotive, electronics, industrial and consumer products. Grow your career in polymer application development and support in a global, innovative materials company.

About the Role

We are seeking a proactive and hands-on Service Technician or Engineer to join our dedicated service team. In this role, you will be the face of our company to our clients, ensuring the reliability and efficiency of critical water treatment systems. You will perform regular preventive maintenance, troubleshooting, and repair work on a variety of systems, with a primary focus on Demineralized water System, Reverse Osmosis (RO) and Ultrafiltration (UF) plants across Singapore.

Key Responsibilities

• Preventive Maintenance: Conduct scheduled routine servicing of water treatment equipment, including RO and UF systems, at customer sites.

• Troubleshooting & Repair: Diagnose mechanical, electrical, or process issues on-site and perform necessary repairs to minimize system downtime.

• Pump & Equipment Overhaul: Perform maintenance, servicing, on various types of pumps, motors, valves, and associated mechanical equipment.

• System Optimization: Monitor system performance parameters, make necessary adjustments, and recommend improvements to ensure optimal operation and water quality.

• Site Coordination: Plan daily travel routes efficiently to service multiple customer locations across Singapore.

• Documentation: Prepare and submit detailed service reports after each job, documenting work performed, parts used, and recommendations for future action.

• Customer Communication: Liaise directly with customers to explain technical issues, provide updates on service status, and offer technical advice.

Qualifications & Requirements:

• Education: Diploma or Nitec in Mechanical, Electrical, Mechatronics Engineering, or a related field.

• Experience: Prior experience in operation & servicing water treatment systems, (RO/UF/EDI) or industrial equipment (pumps, piping) is highly advantageous. Fresh graduates with a strong technical aptitude are welcome to apply.

• Technical Skills:

1. Familiarity with Reverse Osmosis (RO) and Ultrafiltration (UF) system components and operation.
2. Experience with pump maintenance, bearing replacement, and seal changes.
3. Basic understanding of electrical control panels and electrical wiring is a plus.
4. Ability to read and interpret P&IDs (Piping and Instrumentation Diagrams) and technical manuals of equipment.

Other Requirements:

• Possess a Class 3 driving license (Singapore) is mandatory.
• 2-5 years relevant experience preferred in water/wastewater treatment systems, pumps, valves, instrumentation or related equipment.
• Willingness to travel extensively across Singapore.
• Willing and able to perform hands-on site-based technical duties in industrial environments.
• Strong problem-solving skills and attention to detail.
• Able to work after office hours for urgent breakdowns when required.
• Good communication skills and a customer-oriented mindset.
• Senior position will be considered for candidates with more experience.

Please indicate your expected salary in your resume. Thank you!

Job Title: Service Coordinator

Reports to: Service Manager - SEA

Business Unit: Service Delivery

Location: Singapore

Direct Reports: No

Overview

Reporting to the Regional Service Manager, the Service Administrator will be responsible for the timely and accurate stock management to aid the field service team in achieving efficiency and group metrics. A conscience person with high attention to detail and the ability to prioritise workload as well as knowledge of Office based programmes and SAP.

Duties and Responsibilities

• Proactively planning preventative maintenance jobs
• Scheduling of jobs and services with external customers
• Service ticket creation and closure on SAP CRM / SAP B1
• Maintain Peak information systems to improve overall efficiency of dealing with customer support
• Working with the office to respond towards all incoming customer requests (telephone and email) in a professional, prompt and efficient manner to ensure total customer satisfaction
• Monthly replenishment of service spare stock level for regional field service team
• Working with Service Sales team to maintain confident stock level for P.M kits
• Coordination with logistics for timely delivery of needed items
• Raising invoice for chargeable jobs
• Working with Finance for outstanding invoices
• Active management of SEA stock

Experience

• Knowledge of SAP would be advantageous
• Foundation skillset with Microsoft Office products

Skills and Qualifications

• Team work – able to build relationships
• High levels of attention to details
• Timely follow-up
• Self-motivation with the capacity to plan time effectively and prioritise
• Superb communication skills – ability to communicate clearly
• Resilience – remains effective in the face of pressure
• Ability to multi-task while keeping focus to ensure tasks are completed

Measurement

· Meeting Service Delivery metrics – OTIF and SLA assignment

· FSE job assignments

· Stock Management

· Adaptation of SAP B1

· Weekly and monthly reports

· Weekly and monthly journal and schedule closures

· GST reconciliation

CUSTOMER SERVICES EXECUTIVE (FREIGHT FORWARDING)

 Job descriptions:

• - Support the sales and management teams in marketing and business development activities.
• - Supporting the Sales team in pricing, preparing quotations.
• - Obtain rates from overseas partners/vendors and prepare costing sheets and quotations.
• - Generate business leads internally and secure new business and grow customer base, develop, and maintain strong relationships with current and prospective clients.
• - Follow up on sales leads and prospects, targeting to acquire these leads as new customers.
• - Compile Sales Reports for the Management
• - Any other related duties assigned from time to time to meet the business needs.

Requirements:

• - Min. 3 years' of relevant operational experience in International Air & Seafreight forwarding/logistic.
• - Discipline, Result-oriented, Success driven and able to work under pressure
• - Good interpersonal communication skill with excellent customer service competency
• - Strong communicator, Independent, Focus
• - Good customer service skills with excellent communication skills in Mandarin and English
• - Meticulous and accurate with a positive attitude and able to multi-task and team player
• - Candidates able to commence work immediately would be an advantage

Locations: We are located at Tradehub 21 (near IMM).

• Diploma or Degree in related field
• Knowledge in Cisco Webex
• Knowledge in Cisco meeting room equipment.
• Knowledge in O365 administration (including SharePoint creation, user administration, mailbox administration)
• Knowledge in Microsoft Teams Room
• Advantage if have knowledge in NICE compliance recording
• Experiences in basic troubleshooting and administrative skillsets.

Would be good to have knowledge in all. However training and guidance will be provided. Most importantly is the willingness to learn.

Working Hours

Mon to Fri – 9AM to 6PM (may require to work after office hour for any urgent issues)

• Manage the sales pipeline and track key performance indicators (KPIs) to ensure targets are met or exceeded. 
• Develop and execute comprehensive sales and marketing plans to achieve business objectives. 
• Identify and pursue new business opportunities, including lead generation and prospecting. 
• Build and maintain strong relationships with clients, partners, and stakeholders. 
• Conduct market research to understand customer needs, preferences, and emerging trends. 
• Analyse and report on sales and marketing performance, providing insights and recommendations for continuous improvement. 
• Develop and deliver compelling sales presentations and proposals. 
• Provide administrative support and assist with business operations & reporting. 
• Support Director with clients’ meetings 
• Increase company sales by expanding the customer base through targeted outreach, including cold calling. 
• Maintain good relationships with existing customers. 
• Conduct market research to identify potential customer profiles who may need the company’s services. 

Personal and Social 

• • Must be a strong team player and possess excellent inter-personal skills, with an ability to integrate quickly into an established team and communicate closely with team members, most importantly with the firm’s clients and investors. 

  • The incumbent will be expected to show initiative, be assertive and highly independent in their work. Strong communication skills, a highly pleasant demeanour, the ability to take on responsibility and ownership are must haves 

    Requirements: 

  • Being outgoing, curious, driven and eager to explore & ideate. 

  • Excited about building networks. 

  • Passionate about learning and business. 

  • A team player with extraordinary interpersonal skills. 

  • Strong administrative, time-management and organisational skills. 

Job Responsibilities

• Set up and follow up with project and all staffs hardware, software issue.
• Set up and daily Maintain project and Server and data security.
• Set up and maintain project CCTV system.
• Apply the internet and set up project internet system
• Purchasing related software or other materials
• Set up bio matrix system
• Due with supplier of others software issues
• Ensure on call support for critical IT services work with relevant resolver group.
• Manage IT opportunities, risks and challenges pertaining to IT user help desk operations.
• Others IT related meter request by management.

Job Requirements

• Diploma in Computer Science/ IT Technology Information or related fields.
• Minimum 3 years relevant experience in IT Support / technical support.
• Good technical skills in windows based client environments with the respected support tools (remote desktop).
• Experience on MS365 Online Application support - include Office, OneDrive, Outlook, SharePoint, Teams and Modern authentication.
• Good team player with good interpersonal and communication skills
• Willing to be based at project site office.
• Working Location: West

Your Job

We are looking for a proactive and customer‑focused Customer Service Representative to be the main point of contact for all order‑fulfillment activities for assigned customer accounts. In this role, you will respond promptly to customer enquiries, coordinate post‑order activities, and ensure high standards of service delivery.

Our Team

You will join the Global Sales & Marketing Division, working closely with Sales Engineers, Quality, Finance, Supply Chain, IT, Product Managers, and multiple Molex entities. Externally, you will collaborate with customers, freight forwarders, and warehouse providers.

What You Will Do

• Manage end‑to‑end order processing in SAP, ensuring accuracy and timely follow‑up on missing or incorrect information.
• Coordinate customer requests related to order changes, including expedites, pull‑in/push‑out, and order adjustments.
• Monitor order backlog and initiate proactive actions to meet customer requested dates, informing customers on schedule changes.
• Analyse forecast vs. actual orders for scheduling agreements and support VMI customer coordination and billing reconciliation.
• Manage shipping activities including special arrangements, premium freight, drop‑ships, and freight cost agreements.
• Handle customer complaints using SAP, coordinating corrective actions through 8D reports, credit notes, and related documentation.
• Process distribution scrap requests in accordance with contractual and company guidelines.
• Initiate SAP Master Data maintenance (customer master, CMIR, material master).
• Review customer scorecards and coordinate required actions with Sales.
• Provide monthly reporting updates and support customer visits with relevant stakeholders.
• Adhere to Molex quality, ISO, EH&S, and TQM systems, following all company processes and policies.

Who You Are (Basic Qualifications)

• Diploma or higher with relevant Customer Service experience.
• Minimum 3 years of experience in the electronics industry.
• Good PC literacy (Excel, Word, Outlook).
• Strong problem‑solving, communication, negotiation, and decision‑making skills.
• Proficient in Mandarin to better serve our Mandarin-speaking customers and collaborate with counterparts.     

What Will Put You Ahead

• Experience with SAP or other ERP systems.
• Proactive, flexible, and customer‑focused mindset.
• Ability to work independently under pressure with strong organizational discipline.
• Demonstrates commercial awareness, confidentiality, and sensitivity to stakeholder needs.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving  innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. 

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

The Customer Experience and Service Planning Team supports the Tripartite Alliance for Dispute Management (TADM) and the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP), agencies under the Tripartite Alliance Limited (TAL). TADM and TAFEP are jointly established by the Ministry of Manpower (MOM), the National Trades Union Congress (NTUC), and the Singapore National Employers Federation (SNEF) to support employees and employers in addressing employment disputes and claims. More information is available at tal.sg/tadm and tal.sg/tafep.

Job Summary:

As part of the Customer Experience & Services Planning Team, you will be responsible for enhancing customer experience and service delivery through comprehensive data analysis and strategic planning. This role involves analysing data across multiple service touchpoints, operational metrics, and customer satisfaction indicators to generate actionable insights that drive continuous improvement. You will develop strategic service plans by benchmarking current delivery channels against industry best practices and identifying improvement opportunities. You also oversee end-to-end customer journeys and service standards to ensure consistent, efficient, and quality service experiences.

Role & Responsibilities:

i. Data Analytics, Performance Monitoring and Reporting: Collect, analyse and report data on operational metrics, customer satisfaction, and service performance. Develop dashboards and monitor KPIs to generate insights for continuous improvement.

ii. Service Planning and Channel Optimisation: Assess current service delivery channels and processes against industry benchmarks to identify improvement opportunities. Develop strategic service plans to enhance accessibility and effectiveness across multiple touchpoints, ensuring seamless integration and optimal resource allocation.

iii. Customer Journey and Service Standards Management: Review, map, and refine existing customer journeys, service standards, and norms to enhance consistency, efficiency, and overall experience. Oversee feedback mechanisms (surveys, focus groups) to identify gaps and action plans.

iv. Stakeholder Engagement and Alignment: Collaborate with internal teams and external partners to drive service improvement initiatives. Facilitate stakeholder consultations, coordinate improvement projects, and ensure alignment between customer needs and organisational objectives.

Job Requirements

Qualifications

• Tertiary education in Business, Data Analytics or related field

• 2-3 years of experience in data analytics, service planning, or customer experience roles

• Government or public service experience preferred

• Knowledge of employment services or dispute resolution processes is an advantage

Knowledge and skills:

• Strong analytical skills and proficiency in data analytics tools (Excel, Tableau, Power BI)
• Strong problem-solving abilities to transform complex data into actionable business insights
• Strategic planning capabilities with customer-centric approach
• Excellent communication and collaboration skills with ability to work independently and as a team
• Understanding of performance measurement frameworks and service quality standards

Please submit your application to our Career Page at: https://careers.tal.sg/job/ManagerSenior-Manager%2C-Customer-Experience-&-Service-Planning/296-en_GB/

About the Role

If you’re someone who loves people, thrives in a fast-paced environment and takes pride in delivering exceptional service — we’d love to meet you.

At Mokara, we’re a high-performing, close-knit team that believes in putting families and children at the heart of everything we do. We’re looking for a Customer Experience Associate who is warm, confident and driven to be their best self every day. You’ll connect with families, guide parents through their child’s journey with us, and ensure every visit — from check-in to goodbye — reflects the care, professionalism and excellence that define Mokara.

This role blends customer care, communication and front-of-house coordination. It’s perfect for someone who finds joy in helping others, takes initiative, and wants to grow in a team that values high standards, continuous learning and genuine connection.

Key Responsibilities

Customer Experience

• Welcome parents and children with genuine warmth and attentiveness.

• Build trust with families through clear communication and active listening.

• Handle enquiries (walk-ins, phone, WhatsApp, email) with professionalism and care.

• Resolve level 1 concerns calmly and empathetically; escalate complex issues appropriately.

• Maintain a calm, friendly atmosphere even during busy periods.

• Gather and share feedback to enhance the family experience.

Programme & Enrolment

• Explain programmes, class levels and progression pathways confidently.

• Guide parents through enrolment, make-up requests and class changes.

• Coordinate with coaches to ensure smooth onboarding and placement.

• Lead family tours and share Mokara’s teaching philosophy with enthusiasm.

• Support sales conversations naturally through product knowledge and connection.

• Follow up with interested or waitlisted families.

Operations

• Manage check-in/check-out efficiently and ensure child safety.

• Keep reception areas tidy, welcoming and child-friendly.

• Update attendance, parent preferences and administrative records accurately.

• Support registration for camps, workshops and competitions.

• Uphold confidentiality, safety and data protection standards.

• Collaborate closely with coaches, Floor Coordinators and the Customer Experience Manager.

• Participate in service and product trainings.

About You

• Experience in customer service, education centres or hospitality preferred.
• Enjoys engaging with children and parents alike.
• Detail-oriented and comfortable using digital systems.
• Diploma/Degree in Hospitality, Business, Communications, Education or related fields. (preferred) 
• Warm, confident and genuine communicator.
• Calm, adaptable and reliable in a fast-paced environment.
• Team player with a positive attitude.
• Able to work shifts, weekends and selected public holidays.
• Able to converse in Mandarin in order to speak with mandarin customers
  

Job Description & Requirements

Position Overview

The Technical Support Engineer will provide technical expertise and support to internal and external parties, ensuring the smooth operation of systems/software, assisting in project tendering, conducting training sessions, and supporting green mark initiatives. The role requires strong problem-solving skills, technical documentation expertise, and the ability to work closely with customers and internal teams.

Key Responsibilities

• Support System/Software and Maintenance Teams by troubleshooting major issues, investigating technical problems, preparing documents, meeting clients, conducting site tuning, and ensuring customer satisfaction.
• Support Tendering and Project Teams by preparing technical documents, collaborating with customers, conducting site tuning, ensuring project alignment with designs, and addressing operational requirements.
• Plan and Conduct Training for Internal Departments by organizing technical training, knowledge-sharing sessions, and troubleshooting exercises to enhance team skills and efficiency.
• Support Green Mark-Related Activities by attending meetings, preparing necessary technical documents, performing site tuning, and ensuring adherence to Green Mark standards.
• Review and Standardize Control Methodologies and Technical Documents to maintain consistency, accuracy, and completeness in technical documentation.
• Develop and Test New Ideas and Products by proposing innovations, evaluating new technologies, collaborating with R&D, and providing feedback for improvements.
• Provide Programming Support for Special and Critical Controls by developing, debugging, optimizing programs, assisting maintenance teams, resolving issues, and documenting updates.
• Deliver technical support for the application system and liaise with vendors and clients to facilitate functional development and implementation.

Requirements

• Bachelor's degree in Computer Science / Computing Engineering
• Ideally with 1 to 3 years of relevant experience, ideally in BMS and Automation industry
• With basic Mechanical, Electrical Service engineering knowledge, and programming knowledge.
• Strong communication presentation skills with the ability to present technical information to non-technical stakeholders.
• Candidates with no prior experience are welcome to apply.

Appreciate your understanding that only shortlisted candidate will be notified.

OVERVIEW

The position will be part of the Tender Centre team to help drive growth in market shares of the freight, logistics and transportation businesses within the Nippon Express SAO organization.

KEY RESPONSIBILITIES

• Manage end-to-end RFQ process for all accounts, ensuring timely and high-quality submissions.
• Lead and coordinate RFQ kick-off calls, aligning stakeholders on timelines, scope, and bid strategy.
• Proactively engage and collaborate with SAO countries, account owners, and internal stakeholders to drive competitive and compliant tender submissions.
• Scrutinize and validate rate submissions from countries, ensuring alignment with market benchmarks and bid strategy.
• Drive rate negotiations with countries to enhance pricing competitiveness while managing risk exposure.
• Perform pricing analysis, benchmarking, and continuous improvement of rate quality to increase win ratio.
• Analyze customer tenders and ensure capability and customer requirements are correctly translated into pricing and solution documents.
• Maintain timely tender data profiling and records on required platforms and databases.
• Monitor tender outcomes and support post-mortem analysis, identifying key success factors and areas for improvement.
• Ensure smooth transition to Implementation team upon business award and assist on SOP setup specifically on rate aspect.
• Support continuous improvement initiatives within the Tender Centre.
• Other duties and responsibilities assigned by Direct Report and Management.

QUALIFICATIONS & EXPERIENCE

• Diploma or Degree in Logistic Supply Chain, Business or related field.
• Minimum 2 years relevant experience in logistics, pricing or tender management (Regional / Global exposure preferred).
• Experience in pricing analysis and cost modelling is highly preferred.
• Knowledge of BI tools such as Tableau, PowerBI and QlikView is an advantage.
• Excellent command of written and spoken English.
• Strong proficiency in Microsoft Office.

ATTRIBUTES OF THE CANDIDATE

• Strong sense of ownership and accountability in managing assigned RFQs.
• Proactive, detail-oriented, and results-driven mindset.
• Strong organizational and time management skills with ability to handle multiple RFQs under tight deadlines.
• Effective communicator with strong stakeholder management skills.
• Ability to work independently and collaboratively across regional teams.
• Resilient and able to perform under pressure in a fast-paced environment.
• Strong analytical thinking and problem-solving capability.

We are looking for an Operations Executive to support terminal, marine, and white-label logistics operations involving petroleum products, lube oils, and packaged goods. This role sits at the heart of daily operations and requires strong coordination across terminals, barges, transporters, customers, and internal teams.

You will manage order execution, inventory, documentation, and billing, while supporting 24/7 operational requirements in a fast moving environment with tight lead times and high service expectations.

Key Responsibilities

• Execute customer orders and coordinate deliveries via terminal, barge, truck, and warehouse operations

• Manage daily operational activities for base oil, diesel, LSMGO, lube oil, and white label products

• Coordinate closely with terminal operators, loading masters, barge operators, transporters, and warehouse teams

• Monitor inventory levels and ensure accurate stock reconciliation

• Handle operational documentation and billing, including storage charges, handling charges, and related cost items

• Prepare and verify shipping, delivery, and commercial documents & other adhoc duties

• Apply and manage export and import permits in compliance with Singapore regulations

• Support urgent and short lead-time customer requests, including after-hours coordination when required

• Act as a key contact point for customer enquiries related to orders, deliveries, and schedules

• Maintain accurate records in SAP and ensure master data is set up correctly for new products or customers

Core Skills & Competencies

• Strong coordination skills – able to manage multiple stakeholders and moving parts simultaneously

• Operationally hands-on – comfortable dealing with day-to-day execution, last-minute changes, and urgent escalations

• Attention to detail – especially for inventory tracking, documentation, and billing accuracy

• Commercial awareness – understands contracts, storage charges, and cost recovery

• System-savvy – working knowledge of SAP (SD/MM) or similar ERP systems

• Communication skills – able to liaise clearly with customers, vendors, terminal staff, and internal teams

• Problem-solving mindset – able to troubleshoot operational issues calmly in time-sensitive situations

Work Style & Attributes

• Comfortable supporting 24/7 / after-hours operations on a rotational or on-call basis

• Able to perform in a fast-paced, high-pressure environment with short lead times

• Proactive, reliable, and takes ownership of tasks through to completion

• Team player with a practical and solutions-oriented approach

Essential Criteria

• Diploma or Degree in Supply Chain, Logistics, Maritime Studies, Business, or related field

• 2–5 years of operational experience in terminal operations, marine logistics, petroleum, chemicals, or manufacturing supply chains

• Prior exposure to terminal, vessel, or tank storage operations is highly advantageous

Why Join Us?

• Exposure to marine, terminal, and petroleum logistics operations

• Hands-on operational role with end-to-end visibility

• Opportunity to work with multiple stakeholders across the supply chain

• Suitable contract role for professionals who enjoy dynamic, operations-driven environments

Responsibilities:

• Greet and welcome visitors so as to ensure that they feel valued and attended to.
• Answer, screen, and forward incoming phone calls while providing basic information when needed.
• Maintain cleanliness and organisation of reception and meeting areas.
• Coordinate and distribute mail, packages, and deliveries.
• To record incoming and outgoing mail neatly and accurately.
• Provide general administrative assistance to support daily business operations.
• Handle stationery, pantry and t-shirt requisition.
• General administrative and ad-hoc support as required

Requirements:

• Provision in written and spoken English
• Ability to communicate in Mandarin would be an advantage to effectively communicate with Mandarin-speaking clients.
• Strong communication and interpersonal skills
• Good organisational and multitasking abilities
• Basic computer literacy (e.g. Microsoft Office)
• 5 Days work week
• Transport provided at Yew Tee MRT Station