Total 3 Customer Service job vacancies in Logan Central

Guest Service & Communication

• Respond to reservation requests by phone, email, or online platforms in a timely and courteous manner.

• Offer upselling opportunities to maximize room revenue and enhance guest experience.

• Handle special requests, VIP reservations, and group bookings with attention to detail.

System & Process Management

• Enter reservations accurately into the system (Opera or relevant PMS/CRS).

• Process amendments, cancellations, and no-shows according to standard procedures.

Coordination & Reporting

• Coordinate with Front Office, Sales, and Revenue teams for daily arrivals, VIPs, and special events.

• Ensure group blocks and allotments are managed effectively.

Standards & Compliance

• Ensure all reservations comply with company policies, brand standards, and data privacy regulations.

• Maintain confidentiality of guest and company information at all times

We are seeking an experienced Receptionist to join our team at the Midplaza Building in Sudirman, Jakarta. This role is responsible for delivering a warm and professional welcome to all visitors, while efficiently handling administrative and front-desk duties to support the smooth day-to-day operations of the organization.

Responsibilities :

• Deliver a professional and courteous welcome to all guests, clients, and visitors, ensuring a consistently positive first impression.
• Manage visitor flow by promptly directing guests to the appropriate departments or personnel.
• Handle incoming calls, messages, and inquiries accurately and professionally, escalating matters as required.
• Maintain excellent personal presentation, communication, and service etiquette in line with company standards and policies.
• Receive, record, and distribute incoming and outgoing correspondence (letters, documents, invoices, and parcels) in a timely and organized manner.
• Coordinate meeting room bookings, including scheduling, setup, and ensuring rooms are ready prior to use.
• Ensure meeting rooms remain clean, tidy, and well-stocked with required supplies.
• Oversee the cleanliness, orderliness, and overall comfort of the Level 25 lobby area.

• Minimum Diploma (D3) in Office Administration, Secretarial Studies, Hospitality, or a related discipline.
• At least 1 year of experience as a Receptionist or Front Office staff is preferred.
• Well-groomed with a professional appearance.
• Strong communication and interpersonal skills with a courteous, service-oriented manner.
• Proficient in English, both spoken and written.
• Proficient in email communication and Microsoft Office (especially Word).

It takes a special person to be a Home Care Worker and help the older members of our community to maintain their home and enhance their wellbeing. We are looking for just that person to join the Silverchain team in Brisbane Logan Valley (Logan Central, Kingston, Springwood) and surrounding suburbs.

What’s on offer

• Award rate $41.08 per hour + Super + Paid KM's
• Casual roles with a view to permanent part time positions
• Employee benefits program + salary packaging up to $18,550 tax free each year
• Accelerated learning programs to gain your professional qualifications (Cert 3)
• Paid CPR and First Aid courses.

What we’re looking for

We are looking for people who:

• Enjoy having variety in their day.
• Are passionate about providing an excellent service.
• Can build positive relationships with clients and their families.
• Care about assisting our aged community members to live independently at home for longer.
• Don’t sweat the small stuff. Sometimes your client will be having a bad day or traffic delays you, but you know not to take this personally and can shake it off before your next client.
• Are comfortable working independently and finding solutions to everyday problems, knowing when to ask your manager for help. 

In addition, you will need:

• A valid Australian Driver's Licence & your own insured, roadworthy vehicle
• An interest in community care or aged care (3 - 6 months previous experience in a similar role).

The role

In the role of Care Worker you will be providing our aged care clients with home help services such as: 

• General housekeeping and making beds 
• Cleaning, mopping and vacuuming floors 
• Washing, folding and ironing laundry 
• Meal preparation and grocery shopping. 

You will also be providing our aged care clients with personal care services such as: 

• Getting clients out of bed, showered and dressed for the day 
• Assisting clients to take their medications 
• Assisting with mobility and therapy goals 
• Providing complex care for customers with high care needs, such as dementia  
• Providing social and emotional support  
• Providing the client with transport to lifestyle activities or appointments 
• Helping the family carer to have a break or an opportunity to do other things. 

Why choose Silverchain

• Everyone at Silverchain, from our care teams to leadership, plays a vital role in delivering Best Care. It’s a team effort.  
• Best Care is care that is safe, personal, connected and effective.
• We are proudly one of the few Australian home care providers accredited in both national health and aged care standards. This means the quality of care we provide is expected to meet the same standards as a hospital or residential aged care facility.  
• As a not for profit organisation, we re-invest our funds into research and developing innovative models of care to set the industry benchmark for the provision of the best care in the home. 
• We'll also provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.

How to apply

To submit your application, click ‘Apply’.

At Silverchain Group, we recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, are respected and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, gender, abilities, culturally diverse and linguistic backgrounds.

Prior to commencement, every preferred candidate must complete a Statutory Declaration, National Police check, Working Rights check and pre-employment functional assessment. Kindly note that we do not accept applications via email.