Total 18 Manager level Customer Service job vacancies in Changi

The moment a guest makes an enquiry to the Call Centre, they will be in for a surprise. As a Call Centre Manager, you’ll deliver exceptional service to guests through excellent telephone service and answering their enquiries that exceeds their expectations as well as handling their Rooms Reservations. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Work together with the Front Office Manager to manage, train and make improvements to the overall guest experience.

• Be pro-active in day to day operations for Call Centre

• Ensuring emails are responded in a timely manner

• Agree on and implement actions to make improvements to both internal and external customer service.

• Maximize sales and revenue for the hotel by maintaining a sales attitude at all times.

• Positively deal with and learn from customers’ complaints and comments with follow-up and feedback to the related department.

• Follow-up with guests to ensure satisfaction with problem resolution (service recovery).

• Maintain guest history records to assist with returning guests.

• Make sure all guest requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.

• Be available to assist on duty in the hotels during any busy days or special events.

• Be proactive towards guests, assist them with any reasonable requests, and train all team members to anticipate guests’ needs.

• Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.

• Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.

• Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.

• Ensure that we provide on time wake-up call services for hotel guests.

• Familiar with hotel operating system especially Opera PMS, HotSOS, PABX, table management system and Micros system.

• Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.

• Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.

• Record all equipment and be familiar with the system and functions.

• Describe, assign and delegate duties and authorities for the operation of the department at all times.

• Plan and coordinate with the team, ensure adequate resources are available.

• Coordinate with relevant departments to ensure request is followed-up and ensures follow-up procedures are maintained.

• Communicate effectively with the F&B and Culinary teams to ensure in-room dining quality is as per hotel standard.

• Be completely familiar with all emergency procedures and the fire system, ensuring that all Communications team members are familiar with the procedures too.

• Ensure handovers information to the next shift.

• Maintain in-depth technical knowledge and skills required for the job.

• Maintain guest histories to assist with returning guests.

• Attend and participate in regular operational and hotel meetings.

• Carry out any other reasonable duties and responsibilities as requested by the Front Office Manager.

• Understand the goals of the hotel and the department’s role in achieving them, communicating the goals to the team.

• Understand departmental objectives for self and team, and work together to achieve the goal accordingly.

• Keep the team up to date about departmental, hotel and company activities through regular communication meetings and memos including special events and promotions in the restaurants and bars.

• Be aware of potential highs and lows in the business.

• Complete regular financial and operating reports, as required or requested by the Front Office Manager.

• Follow company control procedures, controlling costs without compromising standards.

• Keep self-up to date and Introduce appropriate product knowledge courses to the team.

• Understand relevant Health & Safety legislations and their implications on the department’s operation.

• Communicate to the team their responsibilities within Health & Safety, ensuring that safe and healthy working practices are implemented at all times.

• Maintain personal presentation to hotel and comply with IHG standards.

• Ensure that all reporting and servicing deadlines are met on a timely basis.

• Adhere to the hotel’s security and emergency policies and procedures

What we need from you

• A minimum qualification of O levels of equivalent

• At least 3 years of experience in the a supervisory level, including management experience 

• Strong sense of responsibility and self-motivation.

• Patient and responsible to solve all problems.

• Able to work under great physical and mental pressure.

• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance.

• Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.

• Must speak fluent English. Other languages will be an added advantage

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family.

The Winslow is a private residential addiction treatment centre dedicated to delivering compassionate and personalised care to people experiencing substance use and/or behavioural addictions, including co‑occurring mental health conditions.

The Nurse Manager is responsible for the overall leadership, management, and clinical governance of nursing services in The Winslow. This includes ensuring safe, compliant, and client-centered care for individuals with substance use and other addiction disorders, in accordance with Singapore regulatory frameworks.

Key Responsibilities

A. Nursing Leadership & Client Care

• Oversee delivery of nursing care for clients with substance use and other addiction disorders (e.g., alcohol, opioids, benzodiazepines).
• Ensure safe tracking and administration of medications, including controlled drugs in compliance with the Misuse of Drugs Act Singapore.
• Monitor clients for withdrawal symptoms, relapse risks, and co-morbid psychiatric/medical conditions.
• Support implementation of evidence-based practices (e.g., relapse prevention strategies).
• Participate in emergency response (e.g., overdose, acute withdrawal, psychiatric crisis).

B. Regulatory Compliance & Governance

• Ensure compliance with the Healthcare Services Act Singapore for outpatient medical services.
• Maintain readiness for audits by MOH and other authorities.
• Oversee clinical documentation standards, incident reporting and management, infection prevention and control, and medication management and storage (including controlled drugs registers).
• Implement and monitor SOPs aligned with national guidelines.

C. Staff Management & Development

• Supervise and manage nursing staff.
• Conduct staff scheduling and manpower planning, performance appraisals, training, and competency assessments (e.g.,POCT, AED, BCLS).
• Foster a supportive, recovery-oriented care culture.

D. Quality Assurance &Improvement

• Develop and maintain quality improvement programs (e.g., audit cycles, KPI monitoring).
• Lead internal audits (e.g., medication, infection control, documentation).

E. Operational Management

• Oversee daily clinic operations and client flow.
• Ensure adequate stock and proper storage of medications (including controlled substances), medical supplies and equipment.
• Manage vendor coordination (e.g., labs, pharmacy suppliers).

F. Multidisciplinary Collaboration

• Work closely with psychiatrists, psychologists, counsellors, recovery coaches, and other allied health professionals and treatment providers
• Participate in case discussions and care planning.

G. Client Education & Advocacy

• Psycho-educate clients and families (if applicable) on addiction recovery, medication adherence, harm reduction strategies, medication process, indications, compliance, and side effects.
• Promote stigma-free, client-centered care.

Requirements

A. Qualifications

• Registered Nurse with valid registration under the Singapore Nursing Board
• At least a Bachelor of Nursing
• Post-basic certification in mental health nursing (preferred)
• BCLS and AED certified

B. Experience

• Minimum 5–8 years of nursing experience
• At least 2–3 years in supervisory/managerial role
• Experience in addiction nursing / psychiatric nursing (preferred)

C. Competencies

• Strong leadership and team management skills
• Knowledge of addiction treatment and withdrawal management
• Familiarity with Singapore healthcare regulations and licensing requirements
• Excellent communication and interpersonal skills
• Crisis management and decision-making ability

Provide skill guidance for the daily operations of Traditional Chinese Medicine (TCM) and technician training, and, if necessary, provide services to customers.

Operations Management: Oversee day-to-day clinic operations to ensure efficiency, cleanliness, and compliance with safety and regulatory requirements.

Team Leadership: Plan staff schedules, manage manpower deployment, and support hiring/training to maintain high service standards.

Customer Service & Sales: Handle customer queries, build long-term client relationships, and promote TCM services/products to meet revenue targets.

Administrative Duties: Maintain inventory of herbal products and supplies, handle booking systems/POS, and prepare operational reports.

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. 

What We Offer

Location:

Singapore,SGP

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

Job Description

Key Responsibilities

Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.

Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.

Ensures customer satisfaction with Company service and system performance.

Interviews, hires, and trains customer engineers as necessary to support regional business

Ensures employee satisfaction through:

- communication of business progress and all related action.

- setting goals and controlling achievements.

- establishing training and career development plans.

Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent.

Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.

Achieves guaranteed up time and other parameters as sold to customers

Promotes quality improvement processes to:

- reduce cycle time

- drive continuous improvement of technical performance 

- empower the work force.  Responsible for following departmental procedures to safeguard the health, safety and welfare of themselves and those around them who may be affected by their acts or omissions

Functional Knowledge

• Demonstrates comprehensive understanding of concepts and principles within own job family and knowledge of other related job families

Business Expertise

• Applies in-depth understanding of how own discipline integrates within the segment/function 

Leadership

• Manages multiple related teams, sets organizational priorities and allocates resources 

Problem Solving

• Identifies and resolves complex technical, operational and organizational problems 

Impact

• Impacts the business results of a team or area by supporting and funding of projects, products, services and/or technologies and developing policies and plans

• Guided by business unit, department or sub-functional business plans

Interpersonal Skills

• Influences others internally and externally, including senior management

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Additional Information

Time Type:

Full time

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

Summary  

The Service Delivery Manager is responsible for managing the airport operation on a shift basis ensuring that service delivery conforms to regulatory, operational, safety and customer service standards within a cost-effective environment.   

 Duties and Responsibilities  

• Lead safety management on a shift basis and ensures a culture of safety. Undertakes timely investigations of incidents, accident and near misses ensuring that all facts and contributing causes are identified and communicated to line management and the Manager Safety & Health. Investigations must include short term & long-term actions / recommendations for the reduction or elimination of the identified risk/s  

• Proactively manage the department’s resources (staff & equipment), to ensure that service levels are delivered to customers that meet both internal and external KPIs and Service Level Agreements (SLAs) while ensuring that Standard Operating Procedures (SOPs) are adhered to  

• Identify and manage problem areas within the operation, deploying resources as required to meet service delivery targets, whilst ensuring that safety and security is not compromised, and that costs are maintained at acceptable levels  

• Ensure that airline customers are provided with a ‘highly visible’ point-of-contact, and that all service feedback is acknowledged and /or investigated and responded. Where the incident is indicative of a reoccurring service failure, provides workable solutions to line management for longer term resolution  

• Through a ‘hands on’ visible approach, ensure that staff welfare and interests are understood and appropriately addressed. Provide ‘on the job’ coaching and leadership to operational teams to ensure performance improvement  

• In conjunction and coordination with Resource Allocators and Supervisors, ensure a clear understanding of the cost of shift operations. Balance operational requirements with overtime (OT) costs to ensure that overtime targets and other financial KPIs are met. Provide direction for, and oversight of, all revenue generating activities on shift to ensure that records of services rendered and support accurate billing   

• Conduct quality audits on a shift basis to ensure compliance with KPIs, SLAs, SOPs, uniform & grooming standards. Responsible for providing feedback and recommendations to staff on-the-spot, as well as updates to line management  

• Develop and maintain positive working relationship and open communication with internal dnata divisions, departments and business units, and external partners, including, but not limited to; Civil Aviation Authority of Singapore (CAAS), Changi Airport Group (CAG), Airport Police, Immigration, Customs, Auxiliary Police, and outsourced service providers  

• In a crisis, ensure that the Ramp & Baggage Services Department immediately activates its portion of the dnata Crisis Management Plan  

• Ensure compliance with all workplace safety, security, and health policies and procedures.

• Any ad hoc tasks assigned by the Reporting Officer or management.

Company

SG Group of Companies is a dynamic and rapidly expanding vessel owner and operator, proudly serving the Singapore harbourcraft sector. Through SG Shipping and our digital platform SeaCabbie, we provide reliable marine logistics and launch services to a wide range of clients across the port and offshore ecosystem.

As we continue to scale our operations, we are looking for a Customer Support & Account Executive to ensure smooth service delivery, strong client relationships, and operational excellence across all post-sales activities.

Job Description                                                       

The Customer Support & Account Executive plays a critical role in managing client relationships after sales closure, ensuring seamless execution of services, and maintaining high levels of customer satisfaction.

This role acts as the bridge between clients, operations, and internal teams - ensuring that bookings, service delivery, invoicing, and issue resolution are handled efficiently and professionally.

• Act as a key interface between clients and internal teams, ensuring seamless service delivery and alignment of expectations
• Proactively engage with clients to identify service gaps, address concerns, and enhance overall customer experience
• Drive cross-functional coordination to ensure timely execution of client requirements and commitments
• Identify recurring operational or service inefficiencies impacting client experience and lead improvement initiatives
• Design and implement enhancements to workflows, tracking systems, and reporting frameworks to improve service reliability
• Champion digitalisation and automation efforts to improve client visibility, responsiveness, and operational efficiency
• Develop and maintain high-quality client-facing materials, including service summaries, performance updates, and presentations
• Ensure consistency in client communication, positioning, and overall brand representation
• Contribute to strengthening account relationships by identifying opportunities to improve service value and visibility

Qualifications & Skills

Education

• Diploma or Bachelor’s degree in Business, Maritime Studies, Logistics, or related field

Requirements

• 2–5 years of experience in customer support, operations, account management, or logistics coordination
• Experience in maritime, shipping, logistics, or service-based industries is an advantage
• Strong communication and interpersonal skills (client-facing)
• High attention to detail and problem-solving mindset
• Ability to manage multiple stakeholders and priorities in a fast-paced environment
• Customer-centric mindset with strong ownership of outcomes
• Proactive and solution-oriented approach
• Ability to handle operational pressure and time-sensitive tasks
• Team player with cross-functional collaboration ability

· Delivery of goods securely to various locations while following traffic regulations

·  Perform checks and simple maintenance to vehicle to ensure reliability

·  Simple administrative tasks related to delivery documents

·  Packing and loading/unloading of goods and equipment

·  Coordinate with the Dept Coordinators and Customers to ensure accuracy

·  Perform incoming and outgoing equipment checks and related documents

·  Any ad-hoc duties as assigned

Qualifications / Requirements

·  Good physical condition

·  Clean driving record

·  Computer literate

·  No prior experience required

We are looking for a motivated Sales Executive to promote our tentage and event support services.

Key Responsibilities:

• Identify and develop new sales opportunities for tentage and event support services

• Handle customer enquiries and prepare quotations

• Follow up with clients and close sales

• Coordinate with operations team to ensure smooth event setup

• Maintain good relationships with new and existing clients

• Achieve monthly sales targets

Requirements:

• Minimum O-Level or equivalent

• Sales experience in events / tentage / related industry is an advantage

• Good communication and negotiation skills

• Basic computer knowledge (Microsoft Office)

• Self-motivated and able to work independently

About the Role

We are seeking a dynamic and strategic Marketing Manager to lead the development and execution of marketing initiatives for a newly established events company under a well-established group. This role is ideal for someone who can build a brand from the ground up, drive B2B engagement, and position the company as a trusted partner across corporate and institutional clients.

Key Responsibilities

Marketing Strategy & Brand Development

• Develop and implement a comprehensive B2B marketing strategy aligned with business goals
• Establish and position the company’s brand identity within the events industry
• Identify target markets, client segments, and growth opportunities
• Work closely with leadership to define value propositions and go-to-market strategies

Lead Generation & Business Growth

• Plan and execute campaigns to generate qualified B2B leads
• Support sales efforts through marketing collateral, presentations, and pitch decks
• Develop partnerships, sponsorship opportunities, and strategic collaborations
• Track and optimise marketing funnels to improve conversion rates

Content & Communications

• Oversee creation of marketing materials (website, brochures, case studies, social media, EDMs)
• Develop compelling B2B content that showcases capabilities, past work, and thought leadership
• Ensure consistent messaging across all channels

Digital Marketing & Performance

• Manage digital channels including website, LinkedIn, email marketing, and paid campaigns
• Work with SEO/vendor partners to maintain and improve online presence
• Analyse campaign performance and provide actionable insights

Project & Stakeholder Management

• Coordinate with internal teams (sales, operations, creative) to align marketing efforts
• Liaise with external agencies, vendors, and partners
• Manage marketing budgets and timelines effectively

Requirements

• Bachelor’s degree in Marketing, Business, Communications, or related field
• 4–7 years of marketing experience, preferably in B2B, events, or related industries
• Proven experience in developing and executing marketing strategies from scratch
• Strong understanding of B2B marketing funnels and lead generation
• Experience working with agencies, designers, and digital marketing tools
• Excellent communication, presentation, and project management skills
• Self-starter with the ability to work in a fast-paced, evolving environment

Preferred Qualifications

• Experience in events, experiential marketing, or related sectors
• Familiarity with CRM tools and marketing automation platforms
• Understanding of sponsorships, partnerships, and corporate client engagement

What We Offer

• Opportunity to build and shape a brand from the ground up
• Backing of an established group with strong industry presence
• Collaborative and entrepreneurial work environment
• Career growth and leadership opportunities

Job Description

1. Vendor contract management of various suppliers of Base and Line maintenance to ensure it is aligned with existing business model
2. Management of back to back manpower and service contract(s) to ensure tighter KPI, LD adherence and alignment with coverage to customer
3. Perform margins tracking, vendor cost control and analyse P&L across various BUs to prevent revenue leakage and improve costing accuracy
4. Set up better reporting workflow of financial impact from exposure to KPI and LD penalties
5. Oversight of purchasing process to improve sourcing and cost-effectiveness across BUs

Requirements

• Degree / Diploma in Business, Finance, Supply Chain, Aviation Management or related field
• 1–3 years of experience in procurement, vendor management, finance, or contract administration
• Basic understanding of contracts, KPIs, and service level agreements
• Exposure to data analysis, cost tracking, or financial reporting is an advantage
• Strong attention to detail with good organisational skills
• Proficient in Microsoft Excel and PowerPoint
• Good communication skills and ability to work with multiple stakeholders

Key Responsibilities

• Liaise with other managers and staff throughout the organization to ensure that the qual system is functioning properly. 

• Ensure compliance with the customer and company's quality procedures, standards and specifications.

• Establishing quality standards in accordance with AMAT QMS and AOP.   Drive standardization, results and continuous improvement initiatives across the global enterprise.  

• Define quality procedures in conjunction with operating staff;

• Setting up and maintaining controls and documentation procedures.

• Monitor performance by gathering relevant data and producing statistical reports

• Where appropriate, advises on changes and their implementation and provides training, tools and techniques to enable others to achieve quality.

Requirements

• Bachelors in Degree in Mechanical/Industrial/related Engineering

• 4-6 years of Quality , Operations and Customer facing quality roles.

• Works on issues where analysis of situation or data requires review of relevant factors

• Receives assignments in the form of objectives with goals and the process by which to meet goals. Recommends changes to unit or sub-unit policies. Management reviews work to measure meeting of objectives

• Provides direction to employees according to established policies and management guidance. Administers company policies that directly affect subordinate employees

• Exercises judgment within defined procedures and policies to determine appropriate action.

• Erroneous decisions or failure to achieve results will cause delays in schedules.

• Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules.

What You Will Do

• Act as the focal point for all AOG-related matters, responding promptly to notifications and initiating the necessary protocols.

• Initiates immediate contact (phone call) with P&WC personnel during AOG or urgent situations.

• Accurately assesses the customer's needs and requirements.

• Provides logistical and commercial support for service-related problems encountered in operation of P&WC engines.

• Collaborate with cross-functional teams, including maintenance, operations, logistics, and quality assurance, to ensure a coordinated and efficient response to AOG events.

• Acts as liaison between CFirst and the appropriate internal groups: Spare Parts, rental engines, MRT, Programs, DAA, PPH, warranty, publications, service investigation, executive team, etc.

• Always work to provide the best return to service plan to P&WC customers

• Establish and maintain effective communication channels with internal and external stakeholders, including airline operations, maintenance teams, suppliers, and regulatory authorities.

• Ensure clear, timely, and concise communication of AOG status, progress, and resolution timelines to all involved parties until the aircraft has returned to service

• Maintains a high standard of etiquette and protocol with the customer during any form of contact.

• Coordinate the allocation of resources and ensure that they are deployed in a timely manner to expedite the troubleshooting and repair process.

• Liaise with maintenance providers, part providers, and replacement asset provider to secure necessary manpower, parts, expertise, engine, and support.

• Maintain accurate and up-to-date records of AOG events, including timelines, actions taken, and resolutions achieved.

• May be responsible to conduct and lead the CFirst AOG meeting on each business day.

• Responsible to generate and issue the CFirst AOG report on each business day.

• Effectively document and manage events with CRM (Customer Relationship Management) system for all customer interactions, including commitments, timelines, actions taken, and resolutions achieved from initiation to closure.
  

  Qualifications You Must Have

  • Bachelor’s degree in engineering or business or related field.

  • 5 years of customer account or program experience in the aerospace industry or in a logistics environment.

  • Proven ability to excel in fast-paced environments managing high volumes of calls, emails, and competing priorities with accuracy and composure.

  • Strong proficiency navigating multiple enterprise IT platforms (e.g., CRM, SAP, Outlook) with the agility to quickly learn new systems.

  • Customer-focused professional with a strong sense of urgency, sound judgment, and excellent decision-making and problem-solving skills.

  • Proactive “go-getter” with a results-driven mindset; hands-on experience in assembly, inspection, or engine/APU maintenance is an asset.
    

  Qualifications We Prefer

  • Experience in the Aerospace and Aero Engine knowledge.

  What We Offer

  • Career and skills development opportunities.

  • Employee scholarship program for further education.

  • Comprehensive health, medical and dental benefits.

  • On-the-job training and in-house/external certifications.

  • Competitive renumeration package.

  • Allowance and overtime benefits where appliable.

  • Company transport provided.

Job Responsibilities

• Lead and mentor a team of customer service executives to drive high performance and deliver exceptional service quality.
• Act as the primary point of escalation for managing intricate operational issues, addressing client concerns, and overseeing effective service recovery.
• Manage daily coordination of air and sea freight shipments
• Prepare quotations for air and sea import/export shipments
• Create and issue Debit Notes (DN) for import/export shipments and follow up with clients
• Review and verify shipping documents (e.g., BL, CIPL, Permit, COO, CNM)
• Evaluate project-based opportunities, prepare quotations, and manage operations
• Handle 3PL and warehouse inbound service quotations, operations, and Delivery Notes issuance
• Build and maintain strong relationships with Singapore clients and overseas partners
• Support business growth through effective client and partner engagement

Key Requirements

• Diploma/Degree in Supply Chain Management, Logistics, Business Administration, or a related field
• Experienced customer service professional in freight forwarding and supply chain, with 3–5 years leading teams to operational excellence.
• Proficient in English and Korean (spoken & written) to liaise with Korean clients and counterparts
• Experience in customer service, preferably in logistics or supply chain
• Strong communication and coordination skills
• Ability to work with cross-functional teams and international stakeholders

Job Responsibilities:

1.     To coordinate and expedite the flow of work and spares within or between departments of an establishment according to aircraft schedule.

2.     Support technical crew and liaise with specialized staff in various departments to ensure smooth and timely completion of planned tasks.

3.     Duties include reviewing and distributing production, work and flight schedules.

4.     Conferring with department supervisors to determine the progress of work and completion dates.

5.     Compile reports on the progress of work and check inventory levels.

6.     Answer to customer queries.

7.     Any other duties as assigned by the supervisor.

Job Requirements:

1.     Min. Diploma in Aviation/Aircraft Management or equivalent with 2 years of working experience in the similar role in aviation industry.

2.     Able to read and understand engineering drawings.

3.     Must be proficient in Microsoft Excel, Word, and Outlook.

4.     Able to communicate effectively verbally in writing in standard English.

5.     Able to work rotating shifts, including weekends and public holidays.

The Import Customer Service Assistant Manager supports the leadership of the Airfreight Customer Service team, ensuring smooth end-to-end import customer service operations. The role also involves effective stakeholder management, coordinating with internal departments, customers, and external partners to ensure seamless service delivery. We are seeking a team leader with knowledge of the CargoWise system, strong expertise in Import Workflows, and the ability to supervise staff across all stages of the import process.

Key Responsibilities:

• Team Supervision: Assist in leading, coaching, and supporting the Airfreight Import Customer Service team, ensuring staff manage end-to-end import processes efficiently.
• Operational Oversight: Monitor daily import activities, including shipment documentation, coordination with carriers, customs compliance, billing, and job closure. Ensure adherence to established processes and service standards.
• Process Support & Improvement: Identify operational bottlenecks, assist in implementing process improvements, and support initiatives to enhance workflow efficiency.
• Performance Monitoring: Track team performance against SLAs and KPIs, provide feedback, and escalate issues to the Manager as needed.
• Customer Service Support: Handle complex import-related customer inquiries and serve as a point of escalation for service issues when required.
• Cross-Functional Collaboration: Coordinate with Airfreight Operations, Customs, and other departments to ensure smooth execution of import shipments.
• Policy & Procedure Compliance: Support the development and implementation of import customer service policies and ensure staff compliance with internal procedures and regulatory requirements.

Required Skills & Competencies:

• Supervisory experience in airfreight import customer service and billing.
• Strong understanding of airfreight import processes, documentation, and customs requirements.
• Good problem-solving and decision-making skills, with the ability to support operational improvements.
• Effective communication and interpersonal skills to manage team and customer interactions.
• Ability to motivate staff and ensure consistent service quality.
• Previous hands-on experience using Cargowise system.

Other Info

Working Location:  40 Alps AvenueSingapore 498781

Working Hours: 0900hrs-1730hrs(Mon-Fri), 0900hrs-1300 (Alt Sat)