Junior Technical Support Engineer
Full-time
Junior Executive
1 month ago
We are seeking a Junior Technical Support Engineer to manage incident response, system monitoring, and operational support for contact center platform.....
We are seeking a Junior Technical Support Engineer to manage incident response, system monitoring, and operational support for contact center platforms. The ideal candidate will ensure system stability, quick issue resolution, and seamless coordination across technical and business teams.
Responsibilities
- Monitor system alerts, performance, and contact center platforms
- Triage and manage incidents using defined priority frameworks
- Coordinate with cross-functional teams for issue resolution
- Track system health, queue performance, and call volumes
- Escalate critical issues to internal teams and vendors
- Participate in standups and war room calls for high-priority incidents
- Maintain incident logs, reports, and compliance documentation
- Communicate updates to stakeholders and ensure smooth coordination
- Leverage AI tools (e.g., Copilot) for productivity and reporting
- Support ad-hoc operational tasks and continuous improvements
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