Total 10,200 Others level Customer Service job vacancies

We are looking for a dedicated and service-oriented Customer Service Officer to join our growing clinic. If you enjoy interacting with people and thrive in a fast-paced healthcare environment, we welcome you to be part of our supportive and dynamic team.

Key Responsibilities

Patient Reception & Front Desk Management

• Greet and attend to patients, visitors, and walk-ins in a warm, professional, and courteous manner
• Ensure patients are attended to promptly and guided through the registration and consultation process smoothly

Appointment & Patient Coordination

• Manage appointment scheduling, confirmations, rescheduling, and cancellations efficiently
• Coordinate patient flow to minimize waiting time and ensure smooth clinic operations
• Follow up with patients on upcoming appointments, treatment plans, and wellness programs when necessary

Administrative & Operational Support

• Register patients accurately and maintain proper documentation of patient records
• Handle data entry and maintain confidentiality of patient information in accordance with clinic policies

Customer Service & Patient Experience

• Respond professionally to patient enquiries via phone calls, WhatsApp, email, and walk-ins
• Provide clear explanations of clinic services, treatment packages, wellness programs, and promotions
• Address patient concerns and feedback professionally, escalating issues appropriately when necessary
• Build positive relationships with patients to enhance overall patient satisfaction and retention

Requirements

• Minimum 2–3 years of experience in operations or clinic management, preferably in the healthcare industry.
• GCE ‘O’ Level or Diploma in Healthcare or Business Administration, or a related field.
• Excellent communication, problem-solving, and organizational skills.
• Ability to work in a fast-paced healthcare environment.
• Willingness to support neighbouring clinics through cross-deployment when required.
• Able to work shifts, including weekends and evenings when required.

Responsibilities:

• In charge of preparing and reviewing cost estimates, and budgets.
• Evaluate and recommend subcontractor quotations and claims
• Measure quantities and prepare progress claims, variation orders, and final accounts
• Responsible in assisting in contract negotiation and administration
• In charge of tracking project costs and ensure cost control throughout the project lifecycle
• Liaising with project managers, consultants, and clients on contractual and commercial matters

Requirements:

• Min Diploma in Electrical Engineering/ Building Services/ Quantity Surveying or related field
• Min 3 years of relevant experience in civil infrastructure works
• Familiar with Singapore LTA contracts

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Responsibilities:

• Develop detailed 3D BIM models (Revit) and create Revit Families/Components.
• Produce 2D construction drawings, shop drawings, and as-built drawings.
• Conduct clash detection and resolve conflicts between architectural, structural, and MEP systems using Navisworks.
• Work with engineers for design inputs, attend site meetings, and update models throughout the project life cycle.
• Ensure models adhere to Singapore's codes, standards, and regulatory requirements.
• Extract quantities for cost estimation and procurement.

Requirements:

• Min Diploma in Electrical & Electronic Engineering, Drafting or related field
• Min 1 year of relevant experience
• Familiarity with ELV (Extra-Low Voltage) and security systems.
• Autodesk Revit and Navisworks is essential.

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Responsibilities:

• In charge of supporting all drafting needs of the company, including Project, Design, Technical, and Sales Teams
• Responsible in preparing architectural and M&E plans, sections, details, 3D drawings as part of working drawings or as-built drawings
• Responsible in preparing Single Line Drawings, schematic drawings for documentation, submission, or tender purposes
• Taking charge of working with project engineers to prepare drawing for submission and implementation
• Attend site walks and perform site measurements, advise on best ways to have alignment between drawings and actual site implementation

Requirements:

• Min Diploma in Diploma in Electronics & Communication Engineering or related field
• Min 2 years of relevant experience in security equipment, cabling, construction materials and how these are represented in drawings
• Knowledge of how to come up with CCTV coverage drawings using VideoCad software

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

• Perform process setup and buyoff for both Drive Backend Assembly, ensuring that yield, cycle time, and quality outcomes meet defined targets
• Support product ID label buyoff to ensure compliance with product specifications and standards• Monitor production yield to detect any excursions, conduct process mapping, and implement immediate containment (stop bleeding)
• Establish hypotheses, design experiments to identify root causes, propose corrective actions, and report findings to engineers
• Escalate process and technical issues appropriately per PMP requirements
• Conduct basic data queries and analysis to provide relevant information and insights for engineering teams
• Ensure process sustainability by monitoring KPIVs/KPOVs and managing Fast Triggering systems to maintain stable and controlled operations
• Lead or participate in continuous improvement projects aimed at enhancing production efficiency in a consistent and sustainable manner
• Perform additional tasks and responsibilities as assigned to support team, department, and company Objectives and Key Results (OKRs)

Requirements:

• Diploma in Engineering and related disciplines
• Strong data querying and analytical capabilities
• Proficient in English with strong verbal and written communication skills
• Able to perform effectively under pressure and meet deadlines
• Demonstrates strong resilience, adaptability, and positive work attitude

To submit your application, please apply online to apply@rn-care.com or call +65 6514 9838 for a private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd

EA License No: 17C8900

Roles & Responsibilities

Are you a tech enthusiast eager to shape the future of high-performance computing? If you’re passionate about technology and eager to make a tangible impact, RunSun is the place for you. At RunSun, we’re revolutionizing the cloud landscape with cutting-edge GPU infrastructure, and we’re looking for dynamic individuals like you to join our team.

Who we are:
RUNSUN is a leading provider of AI computation power services, certified as NCP (NVIDIA Cloud Partner). Runsun Cloud is at the forefront of delivering unparalleled performance for compute-intensive workloads, ensuring that our clients experience unmatched speed and efficiency. From our Kubernetes-native cloud platform to our advanced networking and server architecture, we consistently outperform traditional cloud providers. We are dedicated to enable our customers to achieve their technological and business goals by leveraging our advanced infrastructure and expertise.

Job Summary:
The Sales VP is responsible for leading and driving the sales team of our computation power service company to achieve ambitious sales targets. This role requires a strategic thinker, an excellent leader, and a results-oriented professional who can develop and execute sales strategies, build and maintain high-level client relationships, and manage the overall sales process from lead generation to closing deals.

Key Responsibilities:

Sales Strategy Development and Execution:

1. Develop comprehensive sales strategies and plans that align with the company's overall business objectives and market trends. Set clear sales targets, quotas, and performance metrics for the sales team.
2. Analyze market data, customer needs, and competitor activities to identify new business opportunities, potential markets, and growth areas. Adjust sales strategies accordingly to maintain a competitive edge in the market.
3. Oversee the implementation of sales strategies, ensuring that all sales activities are carried out effectively and efficiently. Monitor and evaluate the performance of the sales team against established targets and make timely adjustments to improve performance.

Team Leadership and Management:

1. Recruit, train, and develop a high-performing sales team. Provide guidance, coaching, and mentorship to sales representatives to enhance their sales skills, product knowledge, and customer service capabilities.
2. Set clear goals and expectations for the sales team, and establish a performance management system to track and evaluate individual and team performance. Provide regular feedback and rewards to motivate and retain top talent.
3. Foster a positive and collaborative team culture within the sales department. Encourage teamwork, knowledge sharing, and innovation to drive continuous improvement in sales performance.

Client Relationship Management:

1. Build and maintain strong relationships with key clients, including C - level executives and decision - makers. Understand their business needs, pain points, and strategic objectives, and provide customized solutions using our computation power services.
2. Serve as the primary point of contact for major accounts, ensuring high - level customer satisfaction and loyalty. Proactively address client concerns and issues, and work closely with other departments (such as technical support and operations) to resolve any problems in a timely manner.
3. Identify opportunities for upselling and cross-selling to existing clients, and develop strategies to increase client lifetime value.

Sales Process Management:

1. Oversee the entire sales process, from lead generation and qualification to proposal development, negotiation, and closing. Ensure that all sales activities are in line with the company's sales methodology and best practices.
2. Review and approve sales proposals, contracts, and pricing agreements to ensure compliance with company policies and profitability targets. Negotiate complex deals with clients to achieve favorable terms for the company.
3. Use market data to analyze sales trends, identify areas for improvement, and make data-driven decisions to optimize the sales process.

Sales Event and Campaign Leadership:

1. Plan and execute large-scale sales events, such as major product launches, industry conferences, and high-profile promotional campaigns. Coordinate with marketing, product development, and other departments to ensure the success of these events.
2. Set goals and strategies for sales events and campaigns, and track their effectiveness in generating leads, increasing brand awareness, and driving sales. Use the insights gained from these events to refine future sales and marketing strategies.

Collaboration with Other Departments:

1. Collaborate closely with the marketing department to develop integrated marketing and sales strategies. Provide input on market research, product positioning, and marketing collateral to ensure that marketing efforts support sales goals.
2. Work with the product development team to provide market feedback and customer requirements. Participate in product development initiatives to ensure that our computation power services meet the evolving needs of the market.
3. Liaise with the technical support and operations teams to ensure seamless delivery of services to clients. Coordinate efforts to resolve any technical or operational issues that may impact client satisfaction or sales performance.

Qualifications and Skills:

1. Education: A Master's degree in Business Administration, Marketing, or a related field is preferred. A bachelor's degree with extensive relevant work experience will also be considered.
2. Experience: At least over 5 years of experience in sales, with a proven track record of achieving and exceeding sales targets. Experience in the technology or computation power services industry is highly desirable. A minimum of 3 years of experience in a leadership role, managing and leading a sales team. Demonstrated ability to build and develop high-performing sales teams.

Skills:

1. Exceptional strategic thinking and planning skills. Ability to develop and execute long - term sales strategies in a dynamic and competitive market.
2. Strong leadership and management skills. Proven ability to motivate, coach, and develop sales teams to achieve peak performance. Excellent communication and interpersonal skills. Ability to build and maintain relationships with clients, partners, and internal teams at all levels.Proficient in using sales analytics tools and CRM systems to drive data - driven decision - making. Strong analytical skills to interpret market data and sales performance metrics.Exceptional negotiation and closing skills. Ability to handle complex sales negotiations and close deals with high - value clients.In-depth understanding of the computation power services market, including industry trends, competitor landscape, and customer needs.Ability to work under pressure and manage multiple priorities in a fast - paced environment.

Language: Proficient in English (written and spoken). Ability to communicate in Chinese （written and spoken to liaise with Chinese-speaking stakeholders. Proficiency in additional languages is an advantage.

Benefits and Compensation:

Compensation: We offer a highly competitive salary package, including a base salary and performance - based bonuses, commensurate with experience and skills.

If you believe you have the skills and leadership qualities to excel as a Sales VP in our company, please submit your resume and a cover letter outlining your relevant experience and suitability for the role to sg.hr@runsun.com. Embark on an exciting career journey with RunSun — where your ideas and expertise will help shape the future of Artificial Intelligence.

About the Company

We are a fast-growing company in the beauty and wellness industry, committed to delivering exceptional customer experiences through personalised service and professional client support. We pride ourselves on creating a welcoming environment where customers feel valued and cared for throughout their journey.

Role Overview

We are looking for a bubbly, energetic, and service-oriented Customer Service Executive to support front-facing customer interactions and daily client servicing operations. This role is ideal for someone who enjoys engaging with people, communicates confidently, and thrives in a fast-paced customer-focused environment.

Candidates with prior experience in beauty, aesthetics, banking, hospitality, retail, or customer-facing service environments are highly preferred.

Key Responsibilities

• Attend to customer enquiries professionally via walk-ins, phone calls, WhatsApp, email, and social platforms
• Provide excellent front-desk and customer support experience to clients
• Build strong customer relationships through warm and attentive service
• Handle appointment scheduling, confirmations, and follow-ups efficiently
• Support customer retention through proactive engagement and service recovery when required
• Maintain accurate customer records, transactions, and administrative documentation
• Coordinate with internal teams to ensure smooth daily operations and customer satisfaction
• Assist with cashiering, payment processing, and basic sales support when required
• Uphold professional grooming standards and represent the company positively at all times

Requirements

• Minimum 1 to 2 years of experience in customer service, client servicing, front desk, retail, beauty, banking, hospitality, or related customer-facing roles
• Candidates from beauty/aesthetics clinics, luxury retail, airline cabin crew, hospitality, or bank teller/credit card servicing backgrounds will have an advantage
• Strong verbal communication and interpersonal skills
• Well-spoken with good command of English and Mandarin to liaise with Mandarin-speaking customers
• Pleasant, confident, and presentable personality with strong people skills
• Energetic, bubbly, and customer-oriented attitude
• Able to multitask and remain composed in a fast-paced environment
• Proficient in basic administrative and computer skills (Microsoft Office, CRM/booking systems, WhatsApp Business, etc.)
• Positive learning attitude, responsive, and adaptable to operational needs

Strong Consideration Factors:

• Candidates with strong emotional intelligence and natural customer engagement skills
• Experience handling high-touch customer service environments or premium clientele
• Strong professionalism, responsiveness, and service recovery capabilities
• Stable employment history and genuine interest in customer-facing roles

Working Hours & Salary

• 5-day work week (11am to 9pm)
• Salary commensurate with experience and background
• Performance incentives and staff benefits may be provided

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to recruitSG’s PDPA and e2i’s PDPA.

• Up till $2,600 Basic + Bonus

• 5 days work week

• Customer service-oriented

• Established & trusted automotive brand
  

Our Client, an established & trusted automotive brand, is inviting qualified candidates to fill the position as Customer Support Administrator.

RESPONSIBILITIES:

• Handle phone calls, answer general enquiries, take/pass messages to the appropriate recipients.

• Greeting, checking in, directing customer to the appropriate location, provide lounge services and letting service team know of customers’ arrival.

• Responsible for incoming mails, parcels and payment collections at the counter.

• Manage the preparation and filing of monthly report.

• Coordinate with shuttle service on picking and sending customers to assigned destinations.

• Summarise and verify retail transactions settlement for account use.

• Custodian for customer area’s cleanliness and tidiness.

• Assist Service Advisors in daily operations comprising the followings:

  • Responsible for checking of service/recall campaigns for customer’s vehicle.

  • Parts ordering via Purchase Requisition and coordination when parts arrive.

  • Making quotations to customers for service jobs.

  • Opening Purchase Orders.

  • Preparing invoices after job completion.

  • Pickup and delivery arrangement.

  • Monitor and track the Parts-Arrived-But-Outstanding-Jobs.

  • Call and follow-up with customers on NPS survey.

  • Keep records of warranty job orders handed to warranty department.

  • Scanning and filing of job orders on a daily basis.

• Perform general, administrative and ad-hoc duties as assigned
  

REQUIREMENTS:

• Minimum GCE ‘O’ level / Diploma Holder.

• Excellent interpersonal & customer handling skills.

• Proficient in MS Office applications.

• At least 2 years of Customer Service experience

• May OT, but not often

• Customer Service experience from any industries are welcomed

Summary Benefit :

• Basic $2500- $3500 + OT

• Office hours (Mon to Fri, Alt Sat)

• Multiple locations hiring: based on project site

• Head office: Bugis

• Great career progression

• Vehicle can drive home
  

Responsibility :

• Perform troubleshooting, maintenance, and repair services for facilities and business operations.

• Receive and manage work orders, coordinating tasks according to schedules assigned by the cluster supervisor.

• Maintain and service facility electrical, mechanical systems, and equipment.

• Repair electric motors, controllers, and other related electrical components.

• Install wiring and electrical equipment, interpreting technical drawings and diagrams to determine layout and specifications.

• Isolate, dismantle, repair, and reassemble electrical equipment, ensuring proper testing and functionality.

• Inspect, maintain, and repair lighting systems.

• Monitor inventory levels and requisition materials to ensure adequate stock availability.

• Maintain a clean, safe, and organized work environment in compliance with safety regulations.

• Support maintenance and troubleshooting of CCTV cabling systems, identifying and resolving faults or damages.

• Estimate time, materials, and resources required for assigned work orders.
  

Requirement :

• Min Nitec/ Higher Nitec in Electrical/ Mechanical Engineering or equivalent.

• Candidate with relevant experience welcome to apply

• Valid Class 3 license is needed.
  

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Jasmine Wong (R22107578)

Salary up to $2180/month (inclusive of allowance and incentives) before OT calculation!

Job Description

• Answer incoming calls from customers to take orders
• No selling of products, No cold call
• Answer inquiries and questions, handle complaints
• Provide information to customers and service providers
• Verify data and entry into the system

Requirements:

• Willing to work at the Western part of Singapore (Taman Jurong Area)
• Knowledge of Customer service principles
• Knowledge of Singapore roads
• Good data entry and typing skills
• Good communication skills

Working as part of an interdisciplinary team, the Teacher is responsible for providing quality learning experiences for students through the best deliverance of the curriculum.

To this end, the postholder guides the teaching team, partners with family members, allied professionals, community and other relevant stakeholders, engages in reflective practice and continuously seeks to innovate and enhance teaching and learning practices.

Key Responsibilities:

Provide Curriculum & Instructional Excellence

• Plan engaging and well-paced lessons taking account of the diverse learner profiles of students
• Deliver lessons using evidence-based pedagogy and meaningful activities, to meet the educational needs of individual students
• Pro-actively facilitate and manage the students and learning environment to enhance motivation and behaviour, and opportunities for learning

Facilitate Holistic Student Development

• Build a strong relationship with students, providing physically, emotionally and socially-safe relationships and environments for enhancing care and facilitating of learning for the students
• Formulate data-based, student-centered IEP/ITP process for all students, and support their attainment of IEP/ITP goals through appropriate strategies implemented in partnership with families/caregivers, allied professionals and other relevant stakeholders
• Design and implement positive, robust classroom routines and practices to create and maintain a safe and conducive learning environment as well as foster student development and well-being

Collaborate for Optimal Student Learning & Development

• Work in partnership with allied professionals and appropriate other internal stakeholders for effective planning and execution of development strategies for the student
• Work in partnership with family members to support student learning across school, home and community
• Manage communications with families to support students and/or school initiatives

Contribute to Programme Development and Quality

• Maintain and monitor client records related to programme utilization in accordance to organisational and professional requirements.
• Ensure that the health and safety policy is adhered to and all equipment are properly and safely stored and maintained for safe use.
• Assist in a CCA to enhance students’ learning experiences

Job Holder Requirements

• Only Singaporean and Permanent Residents
• Those with NIE Diploma in Special Education (DISE) will be placed as Trained Teacher

Career Progression

• Candidates will be fully sponsored for a 1-year full-time Diploma in Special Education by NIE
• Receive a salary while studying full-time
• Graduate and progress as a Trained SPED Teacher upon successful completion of studies

Working under the guidance of trained educators, you will contribute to the quality learning experiences for our students, and support in the curriculum delivery to help our students to acquire valuable skills and knowledge. Assistant Teachers also foster partnerships with parents and participate in the building of a more inclusive community involving various stakeholders, in the endeavour for Good Lives for our students.

Our Rainbow Centre Special Education Programme caters to students with multiple disabilities and autism spectrum disorder, aged from 7 to 18 years. With RC, you can expect a rewarding career in Special Education, making a difference in the lives of students with disabilities.

You will receive mentorship and training to take on teaching responsibilities, including a potential nomination to complete a sponsored Diploma in Special Education (DISE) offered by the National Institute of Education (NIE).

Critical Work Functions

1. Provide Curriculum & Instructional Excellence

• Work with teachers to plan lessons, design activities and prepare lesson resources for effective teaching and learning
• Under guidance of Teacher/Senior Teacher, deliver lessons using evidence-based pedagogy and meaningful activities, to meet the educational needs of individual students
• Implement appropriate modes of assessment, under supervision, to evaluate student needs for development of appropriate individualised learning objectives and outcomes, and for adopting and adapting instructional strategies and accommodations.
• Assist teachers in data collection to understand student profiles and monitor student progress so as to provide suitable feedback and implement suitable instructional support to close gaps and write student learning reports

2. Facilitate Holistic Student Development

• Build a strong relationship with students by demonstrating care, concern and encouragement so as to build a physically, emotionally and socially-safe environment to enhance students’ motivation and behaviour, and opportunities for learning
• Implement positive, robust classroom routines and practices that support student learning and engagement
• Assist teachers and allied professionals to implement student behavioural plans and collect and monitor data to support interventions.
• Assist teachers to manage emergency situations to resolve any immediate safety concerns and implement required processes

3. Collaborate for Optimal Student Learning & Development

• Work in partnership with allied professionals and appropriate other internal stakeholders for effective planning and execution of development strategies for the student
• Work in partnership with family members to support student learning across school, home and community

4. Support Programme Administration

• Maintain inventories of equipment, materials and supplies
• Manage administrative tasks as assigned by reporting officer
• Work with Advocacy and Community Engagement (ACE) to place and mentor volunteers
• Work with People and Culture (PC) team to mentor interns

Candidate Requirements

• Only Singaporeans and Permanent Residents
• Possesses a good Diploma or Degree, preferably in a related field, with a strong interest in the special needs community

Service is at the heart of RC’s purpose and we seek to serve our clients with respect, dedication and compassion, understanding that we are entrusted by society to serve with excellence and the highest ethical standards. Join us if you share our passion and values.

Working hours: Monday to Friday office hours

Key Responsibilities:

• Responsible for all office administrative support, booking of meeting rooms, coordination duties
• Assist with ordering and maintaining office supplies inventory
• Coordinate with vendors, service providers, and building management
• Serve as the point of contact at the front desk in an office environment.
• Answer and manage incoming phone calls in a professional and courteous manner.
• Screen calls and direct them to the appropriate parties as necessary.
• Take and relay accurate messages when required.
• Greet and direct guests and visitors in a polite and professional manner.
• Ensure office policies and procedures are followed

Requirements:

• At least 4-6 years of prior experience as a receptionist in a corporate office environment.
• Excellent communication and interpersonal skills.
• Professional demeanor.
• Ability to multitask and stay organized.
• Admin & computer skills (e.g. Microsoft Office).
• Immediate availability

Qualified candidates may submit a copy of detailed resume in MS Word format to charissaong@ajconsultancy.com.sg

Charissa Ong Zimin (R1104659)

Email address: charissaong@ajconsultancy.com.sg

AJ Consultancy Services Pte Ltd

EA License No.: 19C9711

The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated professionals, our mission is clear: to nurture generations of critical, compassionate thinkers. We are committed to delivering exceptional, well-rounded English enrichment that empowers our students to succeed academically and beyond.

Our Customer Service Officers (CSOs) play a pivotal role in upholding our commitment to excellence. As the first point of contact, CSOs deliver outstanding service by leveraging their product knowledge and communication skills to exceed customer expectations. In this role, you'll provide personalised support, build lasting relationships, and contribute to a positive, collaborative team environment.

If you’re passionate about customer engagement, thrive in a dynamic setting, and are eager to make a difference, we invite you to join our team. Apply today for a fulfilling career where excellence and teamwork are at the heart of everything we do!

Job Responsibilities

Sales & Leads Management

• Confidently share information about TWC programmes with current and potential customers to achieve the centre’s sales target.
• Identify customer needs and recommend the most suitable programmes to enhance their experience and satisfaction with TWC programmes.
• Proactively follow up on leads, arrange trial lessons, and assist customers in signing up for programmes.
• Respond to phone, email, and walk-in queries promptly and effectively.
• Actively participate in marketing promotional events, campaigns and outreach efforts to boost TWC programmes’ visibility and drive enrolments.

Customer Service

• Deliver outstanding customer service by promptly addressing inquiries, resolving concerns efficiently, and escalating complex issues when necessary to ensure timely resolution.
• Maintain a cheerful, professional demeanor in all interactions, fostering a welcoming environment where customers feel valued and supported.
• Actively listen to customer feedback and share valuable insights with the team to help improve our service offerings and delivery.
• Stay well-informed on the latest programmes and marketing updates to provide accurate and up-to-date information to the customers.
• Go the extra mile to make sure customers are satisfied and their needs are fully met.

Administrative Support

• Utilise company tools and systems to manage and track customer interactions, ensuring accuracy and timely responses.
• Maintain organised, accurate, and up-to-date records of customer interactions, follow-ups, key activities, and relevant data.
• Handle day-to-day administrative duties, such as scheduling student classes, managing enrolments, processing invoices, and ensuring accurate registration and enrolment data.
• Collaborate with team members to streamline processes and contribute to the continuous improvement of administrative efficiency.
• Provide assistance to teachers and students as needed, ensuring a positive experience for all.
• Other duties associated with the role and assigned by the line manager.

Work Hours

As a Customer Service Officer, you’ll benefit from a structured 5-day workweek, including one weekend day, designed to support a healthy work-life balance. Here’s what a typical week looks like:

• Weekdays: 12:30 PM to 9:30 PM (inclusive of a one-hour meal break)
• Saturday or Sunday: 8:30 AM to 6:30 PM (inclusive of a one-hour meal break)
• Days Off: Enjoy one weekday and one weekend off each week.
• Team Collaboration: Participate in an engaging, collaborative 2-hour team meeting each week to brainstorm, share insights, and grow together.

Work Location (Toa Payoh Safra)

Experience the variety and flexibility of working across multiple locations! While your primary work location will be based on operational needs, we value your preferences. We’ll carefully consider your preferred centers when determining your final placement, ensuring a work environment that suits you best.

Job Requirements

• Minimum GCE 'O' levels qualifications.
• At least 1 year of experience in customer service-related roles, preferably in an enrichment or education-related setting.
• Proficiency in using MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets).
• Strong communication skills in English, both spoken and written, with keen attention to detail.
• Sales experience or a proven track record of meeting sales targets is an advantage.
• Demonstrated excellence in customer service with the ability to handle customer needs effectively and efficiently.
• Demonstrates strong work ethics, including integrity, professionalism, and a commitment to excellence.
• Positive, approachable, and professional demeanor with excellent listening skills.
• Ability to work independently while also thriving in a collaborative team environment.
• Flexibility and willingness to work at different centers based on operational needs.

What we offer:

• Competitive remuneration
• Performance-based incentives.
• Opportunities for professional development and growth within the company.
• Be part of a vibrant, dynamic and collaborative team that fosters innovation, excellence, and a shared commitment to making a difference in education.

Staff Benefits:

• Comprehensive Medical and Dental benefits
• Birthday and Marriage leave
• Flexi Leave upon completing 1 year of service.
• Monthly Birthday celebration
• Team Bonding Activities
• Exclusive Staff discount for TWC lessons (20% off course fee for children of staff)
• Exclusive Staff discounts with various participating merchants

Company Overview

The Write Connection (TWC) is a premier MOE-registered English enrichment brand that specialises in teaching English, writing, and thinking skills. Since 2012, TWC has employed a matchless methodology in teaching English that has earned great respect from both educators and customers. With 12 centres across Singapore, TWC aim to set a high standard in the teaching of English and writing. With many success stories behind us, we strive to lead generations of students to become confident and effective users of the English language.

Job Summary

Customer Service Officers at The Write Connection deliver premium service by engaging customers, managing sales, and supporting centre operations to ensure a smooth and positive experience for students and parents.

Responsibilities

Sales and Customer Service

• Explain TWC courses, education philosophy, and pedagogy clearly to potential customers to support informed decisions
• Promote TWC programmes to both new and existing customers to drive enrolment and retention
• Build and maintain positive relationships with customers to enhance satisfaction and loyalty
• Respond promptly and effectively to phone and email queries to resolve customer needs
• Process sales transactions accurately and efficiently to support centre revenue goals

Administrative Duties

• Schedule replacement lessons for students and appointments for parents, Centre Management, or teachers to ensure smooth operations
• Manage centre inventory and handle simple logistics tasks to maintain resource availability
• Perform filing and other administrative duties as assigned to support centre administration

Required competencies and certifications

• Minimum GCE 'A' levels or Diploma qualification
• At least 2 years of relevant customer service experience, preferably in enrichment centre settings
• Proficient in Microsoft Office Suites (Excel, PowerPoint, Word)
• Excellent spoken and written English communication skills to interact effectively with customers and colleagues
• Strong organisational skills with attention to detail to manage scheduling and administrative tasks
• Demonstrated ability to deliver effective and efficient customer service
• Professional work ethics including integrity, professionalism, and commitment to excellence
• Willingness to be trained according to TWC ethos and SOPs
• Ability to work independently and collaboratively as part of a team
• Flexibility to be deployed to different centres as operational needs arise

Preferred competencies and qualifications

• Proficiency with MacBook and G-Suites applications (Drive, Gmail, Docs, Sheets) for enhanced productivity

Other Information

Work Hours

• Full-time, 5-day week including one weekend day.
• Weekdays: 12.30pm to 9.30pm (with one hour meal break).
• Saturday or Sunday: 8.30am to 6.30pm (with one hour meal break).
• One weekday off and one weekend off per week.
• Approximately 2-hour meeting weekly.

Work Location

• Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

What we offer

• Competitive remuneration and performance-based incentives
• Opportunities for professional development and growth within the company
• A vibrant, dynamic, and collaborative team environment fostering innovation and excellence

Staff Benefits

• Comprehensive medical and dental benefits
• Birthday and marriage leave
• Flexi leave after one year of service
• Monthly birthday celebrations and team bonding activities
• Exclusive 20% staff discount on TWC lessons for children of staff
• Staff discounts with various participating merchants