Total 10,222 Others level Customer Service job vacancies

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Summary

The Call Centre Executive ensures that all communications relating to the hotel both external and internal are actioned efficiently in a professional and courteous manner and in line with Hilton and the hotel policies and procedures during the assigned shift.

What will I be doing?

As the Call Centre Executive, you will be responsible for performing the following tasks to the highest standards:

• Actively seeking verbal feedback from customers and team members at every opportunity.
• Agree on and implement actions to make improvements to customer service.
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Maximize sales and revenue for the hotel by maintaining a sales attitude at all times.
• Positively deal with and learn from customers’ complaints and comments with follow-up and feedback to the related Communications Manager / Duty Manager.
• Follow-up with guests to ensure satisfaction with problem resolution (service recovery).
• Maintain guest history records to assist with returning guests.
• Make sure all guest requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
• Be available to assist on duty in the hotels during any busy days or special events.
• Be proactive towards guests, assist them with any reasonable requests, and train all team members to anticipate guests’ needs.
• Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.
• Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.
• Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.
• Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.
• Ensure that we provide on time wake-up call services for hotel guests.
• Knowledgeable of Hilton’s departmental standards and run the Telecommunication Centre as a Communications Centre according to brand standards, explaining standards to the team, assess their performance against these standards and monitor standards through regular standards review checks.
• Familiar with hotel operating system especially OnQ PM, Kipsu, HotSOS, PBX, table management system and Micros system.
• Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
• Record all equipment and be familiar with the system and functions, resuming the role as the person in charge of the section during the absence of the Communications Manager.
• Describe, assign and delegate duties and authorities for the operation of the department at all times.
• Knowledgeable of hotel and departmental KPIs especially SALT and Hilton Honors enrolment. Assisting Communications Manager to drive result to the maximum.
• Plan and coordinate with the team, ensure adequate resources are available.
• Coordinate with relevant departments to ensure request is followed-up and ensures follow-up procedures are maintained.
• Communicate effectively with the F&B and Culinary teams to ensure in-room dining quality is as per hotel standard.
• Be completely familiar with all emergency procedures and the fire system, ensuring that all Communications team members are familiar with the procedures too.
• Ensure handovers information to the next shift.
• Maintain in-depth technical knowledge and skills required for the job.
• Maintain guest histories to assist with returning guests.
• Attend and participate in regular operational and hotel meetings.
• Carry out any other reasonable duties and responsibilities as requested by the Communications Manager.
• Understand the goals of the hotel and the department’s role in achieving them, communicating the goals to the team.
• Understand departmental objectives for self and team, and work together to achieve the goal accordingly.
• Keep the team up to date about departmental, hotel and company activities through regular communication meetings and memos including special events and promotions in the restaurants and bars.
• Be aware of potential highs and lows in the business.
• Complete regular financial and operating reports, as required or requested by the Communications Manager.
• Follow company control procedures, controlling costs without compromising standards.
• Keep self up to date and Introduce appropriate product knowledge courses to the team.
• Understand relevant Health & Safety legislations and their implications on the department’s operation.
• Communicate to the team their responsibilities within Health & Safety, ensuring that safe and healthy working practices are implemented at all times.
• Maintain personal presentation to hotel and Hilton standards.
• Ensure that all reporting and servicing deadlines are met on a timely basis.
• Adhere to the hotel’s security and emergency policies and procedures.
• Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for?

A Call Centre Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Minimum 1 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience.
• Maintain a high customer service focus by approaching your job with the customers always in mind.
• Positively impact, take personal responsibility and initiative to resolve issues, communicating clearly with both customers and colleagues.
• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance.
• Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
• Good organization and coordination skills.
• Strong sense of responsibility and self-motivation.
• Patient and responsible to solve all problems.
• Able to work under great physical and mental pressure.
• Actively promote the services and facilities of Hilton brands to guests and suppliers of the hotel.
• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job Description

• To design, develop and implement software solutions for BMS system including chiller systems, HVAC, security, fire alarm and etc.
• To design P&ID diagram
• To collaborate with engineering team to gather requirements and specification of BMS
• To write, debug and test the code to control and integrate with the existing BMS system 
• To monitor, troubleshoot and resolve the BMS related issues
• To develop and maintenance manuals of the developed BMS system including codes, logic diagrams and system configurations

Job Requirements

• Bachelor's degree in Mechanical, Electrical, or Energy related Engineering
• Minimum 5 years experience in the development of BMS for Chiller plants
• Proven track record of the successful delivery of projects
• Strong technical skills and knowledge of industry best practices, standards, and regulations related to Chiller plants
• Excellent communication skills, both written and verbal, with the ability to present technical information to non-technical stakeholders
• Possess the ability to use data insights to drive system performance improvements
• Possession of Niagara N4 certification is an added advantage, and having experience in BMS programming with Niagara framework and PLC control

Position : Customer Service x3

• Working Days: 5 days
• Working Timing: Weekdays 10am - 8pm / Weekends 10am - 5pm / Public holidays 12pm-5pm
• Working Location: Jurong East || Yishun || Tampines ||  Hougang
• Salary: $2,500 - $3,200

Requirement

• At least 1 year of experience in customer service and sales

Job Responsibilities

• Processing of credit applications and managing overall documentations required
• Acquire and manage portfolio of customers
• Gather customers’ documents  and onboarding procedures
• Enhance relationships with customers to customise loan product solutions
• Manage credit and operational risks proactively
• Provide advice on financial solutions that are tailored to customers’ needs and objectives
• Interpret customers’ needs, risk and financial objectives
• Identify suitable loan packages that fit customers’ objectives
• Achieve revenue and profitability targets set by the organisation by driving customer satisfaction
• Comply with internal and external compliance and regulatory guidelines
• Implement service and quality standards of processing of day-to-day transactions of credit servicing activities

Interested applicants kindly submit your resume through here or Whatsapp +65 9019 3218 (Joevy), and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

Tan Yu Jing Reg No: R26161199

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Position : Customer Service x3

• Working Days: 5 days
• Working Timing: Weekdays 10am - 8pm / Weekends 10am - 5pm / Public holidays 12pm-5pm
• Working Location: Jurong East || Yishun || Tampines ||  Hougang
• Salary: $2,500 - $3,200

Requirement

• At least 1 year of experience in customer service and sales

Job Responsibilities

• Processing of credit applications and managing overall documentations required
• Acquire and manage portfolio of customers
• Gather customers’ documents  and onboarding procedures
• Enhance relationships with customers to customise loan product solutions
• Manage credit and operational risks proactively
• Provide advice on financial solutions that are tailored to customers’ needs and objectives
• Interpret customers’ needs, risk and financial objectives
• Identify suitable loan packages that fit customers’ objectives
• Achieve revenue and profitability targets set by the organisation by driving customer satisfaction
• Comply with internal and external compliance and regulatory guidelines
• Implement service and quality standards of processing of day-to-day transactions of credit servicing activities

Interested applicants kindly submit your resume through here or Whatsapp +65 9019 3218 (Joevy), and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

Tan Yu Jing Reg No: R26161199

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Customer Relationship Management:

• Manage and maintain the client database to ensure accurate and updated records.

• Follow up with clients to ensure satisfaction and encourage return visits.

Event Engagement:

• Assist in planning, organizing, and executing marketing and outreach events (e.g., health talks, wellness fairs, promotional activities).

• Represent Ma Kuang TCM at events and engage with participants to promote services and build brand awareness.

• Support post-event reporting and follow-up with potential clients.

Clinic Operations Support:

• Assist front desk or clinic staff during busy periods to ensure smooth operations.

• Coordinate with clinic teams to align client appointments and service schedules.

• Provide administrative support where necessary (e.g., report preparation, client communication).

Collaboration & Reporting:

• Work closely with marketing, operations, and clinic teams to ensure consistent service quality.

• Prepare regular customer relationship management and engagement reports to track performance and client feedback.

1. Recruitment & Onboarding

• Manage end-to-end recruitment: job posting, sourcing, screening, interviewing, and coordinating offers.

• Conduct background checks and reference verifications.

• Manage new-hire onboarding, orientation, and documentation.

2. HR Operations & Administration

• Maintain and update employee records in HRIS or internal systems.

• Handle employee lifecycle documentation (appointment letters, confirmations, transfers, exits).

• Assist in payroll inputs — attendance, leaves, overtime, incentives, etc.

• Oversee employee attendance, leave management, and shift schedules.

3. Employee Relations & Engagement

• Address employee queries and grievances professionally.

• Conduct employee engagement activities, events, and surveys.

• Support initiatives that promote a healthy workplace environment.

4. Performance Management

• Coordinate annual and mid-year performance review cycles.

• Assist in goal setting, appraisal tracking, and documentation.

• Work with managers on performance improvement plans (PIPs) when required.

5. Training & Development

• Identify training needs by coordinating with department heads.

• Organize internal/external training sessions or workshops.

• Track training outcomes and maintain training records.

6. Compliance & Policy Management

• Ensure compliance with labor laws and company policies.

• Assist in drafting, updating, and implementing HR policies.

• Handle statutory documentation (PF, ESIC, Gratuity, etc.) with compliance accuracy.

7. Exit Management

• Manage resignation/termination processes, exit interviews, and documentation.

• Coordinate with stakeholders for full & final settlement.

• Analyse attrition trends and suggest improvements.

A. Clinic Operations Management

• Manage day-to-day clinic operations to ensure efficiency, cleanliness, and compliance with Ma Kuang’s operational standards.

• Oversee appointment scheduling, patient flow, registration, billing, and service recovery when needed.

• Ensure proper handling and storage of herbal medication, medical supplies, and TCM equipment.

• Monitor inventory levels and coordinate procurement of supplies.

• Ensure clinic environment meets safety, hygiene, and regulatory requirements.

B. Staff Leadership & Development

• Lead, supervise, and schedule front-desk staff and clinic assistants.

• Conduct training for new staff in customer service, clinic workflow, and product knowledge.

• Review staff performance, provide coaching, and support professional development.

• Foster a positive and collaborative working environment.

C. Patient Experience & Service Excellence

• Uphold Ma Kuang’s high standards of customer service and TCM clinic professionalism.

• Handle escalated customer inquiries, complaints, and feedback.

• Ensure courteous and efficient service delivery from all staff.

• Promote patient education, retention initiatives, and service awareness.

D. Business & Financial Management

• Monitor clinic KPIs (patient volume, revenue, retention, service mix).

• Support marketing efforts, promotions, and community outreach programs.

• Manage cash handling, daily sales reconciliation, and financial reporting.

• Suggest improvements to enhance clinic profitability and service effectiveness.

E. Compliance & Quality Assurance

• Ensure adherence to relevant healthcare standards, data protection regulations, and internal SOPs.

• Maintain accurate patient records in line with PDPA and clinic policy.

• Coordinate with headquarters on audits, operational updates, and compliance checks.

About MIJ Hub:

My Inspiring Journey Hub (MIJ Hub) is a leading and rapidly growing private school and non-profit organisation (NPO) dedicated to transforming the lives of individuals aged 4 to 40 with diverse learning needs. Through our comprehensive educational programs, vocational training, and community integration initiatives, we have been creating positive change locally for over 13 years. Our mission is to be the ultimate one-stop centre for the special needs community in the region.

At MIJ Hub, we are pioneers in innovation. By managing multiple for-profit ventures, including a food and beverage (F&B) arm, we generate sustainable income streams that allow us to provide subsidies, ensuring parents and students have access to affordable, high-quality education. Join MIJ Hub and become part of a vibrant, dynamic team committed to driving financial sustainability, fostering inclusivity, and expanding our reach to make a real difference in the community.

Role Summary:

The Special Needs Educator plays a critical role in delivering customized educational programs that cater to the unique learning needs of students with special needs. This educator will design, implement, and evaluate individualized education plans (IEPs) for students, ensuring holistic development across academic, social, and emotional domains. By fostering a nurturing and supportive learning environment, the educator will collaborate closely with multidisciplinary teams and engage with parents to drive positive student outcomes.

Key Responsibilities:

1. Individualized Education Plan (IEP) Development

• Collaborate with specialists (therapists, counselors, etc.) and families to design and implement personalized IEPs for each student.

• Ensure the IEP aligns with the student’s goals and addresses academic, social, and behavioral needs.

• Regularly assess, review, and adjust IEPs based on the student’s progress and changing needs.

2. Instructional Delivery

• Develop and implement differentiated lesson plans that cater to various learning styles and abilities.

• Use creative and adaptive teaching methods, including assistive technology, to meet diverse student needs.

• Facilitate individual and group learning sessions, ensuring each student is engaged and supported.

3. Progress Monitoring and Assessment

• Conduct ongoing formative and summative assessments to monitor student progress and document learning outcomes.

• Maintain detailed records of each student’s academic performance, key observations, behavioral progress, and developmental milestones.

nclusive classroom environment that promotes student engagement and active learning.

• Implement positive behavior management strategies and de-escalation techniques, ensuring a safe learning space for all.

• Address challenging behaviors with evidence-based interventions and document behavioral changes as needed.

4. Daily Care and Safety

• Supervise and monitor students during classroom activities, outdoor play, and transitions to ensure their safety.

• Follow established health and safety protocols to manage risks, prevent accidents, and maintain a safe learning environment for all students.

• Be aware of and ready to implement emergency procedures and first aid protocols in

case of accidents or health concerns.

5. Collaboration and Teamwork

• Work closely with therapists, learning support staff, and other educators to provide a coordinated approach to student’s care.

• Participate in team meetings to discuss student progress, share resources, and collaborate on strategies for improved learning outcomes.

• Maintain regular communication with parents or caregivers, ensuring they are informed of their child’s progress and development.

6. [Only for SC] Shift Duties

• Opening Shift: 7:30 AM to 4:30 PM.

• Closing Shift: 9:30 PM to 6:30 PM.

• Responsibilities during opening/closing include preparing the classrooms, ensuri

Job scope

• Lead requirement analysis in the Front Office space across FX, MM, IRD, EQD, Credit Derivatives, Commodities, and Fixed Income.
• Conduct workshops with traders, structurers, and sales teams to capture business needs and workflows.
• Analyze production data and test cases to identify gaps against target MX.3 configuration.
• Translate business requirements into Functional Design Documents (FDDs) and configuration blueprints.
• Design and build pricing models, instrument setups, and booking capabilities in MX.3.
• Collaborate on cross-functional projects to deliver solutions.
• Support enhancements, upgrades, and migrations on the Murex platform.
• Oversee system configuration, integration, and data migration activities.
• Act as a trusted advisor to business and IT stakeholders.
• Communicate design principles, standards, and roadmaps effectively.
• Develop domain roadmaps balancing business and technical constraints.
• Build excellent relationships with Front Office users, programme managers, and vendor teams.
• Perform SIT and UAT for assigned deliverables.
• Ensure functional acceptance criteria are met before production deployment.
• Assist in resolving issues across FO, P&L, Market Data, and trade booking domains.

Job requirements

• Bachelor’s degree in Business Analytics, Financial Engineering, Computer Science, Finance, or related discipline.
• Around 10+ years as a Front Office Business Analyst / Functional Consultant on Murex MX.3.
• Must have hands-on expertise in MX.3 FO module (trade capture, pricing, workflows, instrument setup).
• Good exposure to all major asset classes (FX, MM, IRD, EQD, Credit Derivatives, Commodities, Fixed Income).
• Deep understanding of the full trade lifecycle across FO, MO, BO.
• Proven experience in requirements gathering, documentation, and writing specifications (BRDs, FDDs, FSDs).
• Experience in Murex upgrades/migrations and environment management
• Good functional knowledge of MX.3 FO components: instrument setup, pricing, workflows, limits, P&L simulation.
• Experience with Agile/Waterfall methodologies.
• Understanding of MX.3 data model, MxML messaging, and cross-module dependencies.
• Excellent analytical, problem-solving, and time management skills.
• Highly motivated with genuine interest in capital markets technology.
• Excellent communication and documentation skills.
• Collaborative team player across FO, Risk, Finance, Integration, and Testing.
• Proactive, structured, and delivery-focused under tight deadlines.
• Intellectually curious with a continuous learning mindset.

Thankyou for your interest!

We respect your privacy andall communication will be treated with confidentiality. If you wish to knowmore about this position or explore other roles, please prepare your updatedprofile and get in touch with our consultant at  cristina.malijan@manpower.com.sg

CristinaMalabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Please note that your response to this advertisement andcommunications with us pursuant to this advertisement will constitute informedconsent to the collection, use and/or disclosure of personal data byManpowerGroup Singapore for the purpose of carrying out its business, incompliance with the relevant provisions of the Personal Data Protection Act2012. To learn more about ManpowerGroup's Global Privacy Policy, please visithttps://www.manpower.com.sg/privacy-policy

Happy Tutors Learning Centre is a Social Enterprise looking to offer the highest quality bespoke education services to every student in Singapore. We have 6 centres spanning the East and West of Singapore.

We are looking for passionate tutors who are keen to work with students and help them in their school curriculum. Our centre is focused on customised learning and the tutor needs to be able to adapt their teaching to different learning styles.

We are looking for

• Primary and Secondary English tutors
• Primary and Secondary Mathematics tutors
• Primary Science tutors
• Secondary Chemistry tutors
• Secondary Physics tutors

Job Scope

• Review student’s curriculum and syllabus and answer their doubts regarding those topics.
• Assist the students in the understanding of key concepts being taught in school.
• Guide them in tests and exams preparations.
• Provide students with corrective feedbacks.
• Develop new learning materials for the centre’s distribution to our students.
• Assist in the centre's operations in other matters.
• Contribute to the learning programmes offered by the centre.

Requirements

• Infallible work ethics.
• Effective and positive communications is a must.
• Pleasant personality around customer, colleagues and students.
• Have passion towards education and helping others.
• Other industry experiences (if any).

Responsibilities:

• Deliver professional and attentive table service, ensuring a warm and personalised guest experience
• Confidently present menus, introduce dishes, and recommend suitable beverage pairings
• Take accurate food and beverage orders and ensure prompt and seamless service delivery
• Maintain high standards of cleanliness, hygiene, and presentation of the dining environment
• Anticipate guest needs and respond proactively to requests with care and efficiency
• Work closely with kitchen and bar teams to ensure smooth coordination and service flow
• Handle guest feedback and service recovery in a professional and courteous manner
• Support restaurant opening and closing procedures in accordance with operational standards
• Perform any other duties as assigned by the Management

Requirements:

• Previous experience in hospitality or contemporary full-service restaurant operations preferred
• Strong communication and interpersonal skills
• Positive attitude with a team-player mindset
• Ability to work in a fast-paced environment while maintaining attention to detail
• Well-groomed and professional appearance
• Willingness to work weekends, public holidays, and rotating shifts

Whatsapp 91834574 for more information

Company Overview

Dynacast is a global leader in precision die casting and MIM components manufacturing for automotive, electronics, healthcare, and more. We deliver value through engineering expertise, efficient operations, and advanced quality planning systems.

Job Summary

Manage customer inquiries and order processing to ensure timely delivery.

Responsibilities include but not limited to

• Respond to customer inquiries and process orders
• Monitor order status, maintain and update all records

Required competencies and certifications

• Min Secondary 4 and above.
• Proficiency in Microsoft Office and basic ERP systems to manage order processing and reporting
• Organized, detail-oriented, and able to multitask to handle multiple customer orders and inquiries efficiently
• Fresh Graduates are welcome to apply.

Other Information

Interested applicants please submit your resume via the Apply Now button below, stating your current salary, expected salary, reason for leaving your present/last job, and date available. We regret that only shortlisted candidates will be notified.

Purpose of Role:

As the Team Lead for Support functions to Ship Repairs projects, this person is responsible for planning, managing and deployment of manpower and relevant resources to provide support for the following functions: Painting, Cleaning, Scaffolding, Security Escort of contractors.

Responsibilities:

Scaffolding Provision

• Ensure scaffolding structures meet safety standards and are built to accommodate operational needs.
• Coordinate with other departments on timely erection and dismantling of scaffolding.

Cleaning/Painting Provision

• Understanding various methods of surface preparation, coating material and industrial standards and regulations to painting works. 
• Coordination of all painting/cleaning activities effectively and safely.

Safety & Compliance

• Ensure compliance with all relevant safety regulations, maritime laws, and company policies.
• Promote a culture of safety.
• Provide training and guidance on safety practices for all department personnel

Security

• Provide manpower to escort external contractors from point to point within client’s compound
• Ensure contractors’ compliance on security protocols within compound

Team Leadership & Management

• Lead, manage, and mentor the production team, ensuring effective communication and cooperation across various functions.
• Set performance targets, conduct performance reviews, and provide professional development opportunities for team members.
• Manage departmental schedules, ensuring optimal staffing and resource allocation.

Resource Management

• Oversee the allocation of resources (personnel, equipment, materials) for all production tasks.
• Monitor inventory levels and ensure the timely procurement of materials required for ongoing operations.
• Control department budgets, ensuring cost-effective operations without compromising quality or safety

Collaboration & Reporting

• Work closely with other department heads, Ship repair managers, and customers to ensure smooth operations and project coordination.
• Provide regular progress reports, identifying challenges and proposing solutions to senior management

Requirements:

• Degree/ Diploma in Mechanical or Marine Engineering (Dip holders with 5 years relevant working experience)
• Knowledge of painting, staging operation and able to interpret technical drawings and paint specification will be advantageous
• Demonstrated ability to lead engineering projects and manage complex technical issues
• Able to deal with and communicate with both internal and external stakeholders effectively at all levels.
• Possess man-management experience to supervise and deploy workers.
• Proficiency in MS Office
• Able to commit to overtime when required
• Able to follow and implement security, safety and shipyard disciplinary protocols and guidelines

Other Information:

• Location: Pioneer Sector (Daily Transportation Reimbursed To and Fro)
• 5 days work week
• Working Hours: 7.45am-5pm

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Work Week: 5.5 days
Location: Jurong Industrial Estate (Jalan Buroh)

Responsibilities

• Serve as main contact for assigned customers- Handle enquiries, updates, and operational issues.
• Process orders in Warehouse Management System (WMS), coordinate inbound/outbound shipments with warehouse team.
• Monitor inventory accuracy, support cycle counts, and resolve discrepancies.
• Prepare billing, verify invoices, and generate KPI/operational reports.
• Work closely with warehouse, transport, and management teams to ensure smooth daily operations.

Requirements

• Minimum Diploma in Logistics, Supply Chain Management, International Business, or a related field.
• At least 1 year of working experience in the logistics/warehouse industry.
• Strong attention to detail and ability to work under pressure.
• Good communication and coordination skills.