Total 1,101 process development engineer job vacancies in Customer Service category in Singapore

Company Overview / Employee Value Proposition

NTT DATA Services Singapore Pte. Ltd.  

Responsibilities

• Support Windows 10/11 systems by troubleshooting and resolving technical issues to maintain user productivity
• Manage and resolve tickets using ticketing tools while adhering to quality parameters and SLA requirements
• Apply knowledge of service level agreements to prioritize and complete support requests efficiently
• Communicate clearly and professionally with staff at all levels to provide effective customer service
• Follow detailed instructions accurately and maintain focus under pressure to meet operational demands
• Provide flexible support coverage for branch offices and weekend shifts as required

Preferred competencies and qualifications

• Experience participating in large-scale Windows migration projects to support system upgrades and transitions
• Minimum of 3 years of relevant technical support experience

This role is being offered in partnership with our recruitment partner. If selected, your employment contract will be issued by the recruitment partner, but you'll be working directly with Acer Computer (Singapore) Pte Ltd.

Job Description

• Troubleshoot and resolve technical issues of new computer products and peripherals at customers' sites
• Diagnose customer reported faults on electronics devices (Notebook, Desktop, All-In-One, Monitor, Tablet, Mobile etc), replace faulty hardware parts (such as MB, LCD, HDD etc.) and service the computer to working condition at customers’ sites
• Carry out repair solutions with software or part/component replacement at customers’ sites
• Deploy, setup and configure new computer hardware and software system at customers' sites
• Communicate with customer on technical issues
• Able to dismantle and assemble electronics devices properly without causing damage
• Preferably with experience in repair notebook/laptop (e.g. change Motherboard, LCD, battery, speaker, keyboard, charging port, SSD, HDD, RAM, casing, hinges, LCD bezel/cover etc)
• Able to diagnose and identify malfunction of motherboard/LCD if it is manufacturing defect or Customer Induced Damage (e.g. Liquid Spillage, screen crack)
• Proactive in problem solving and following up and close all repair cases timely
• Adhere to company SOP to meet with SLA, KPIs and repair process and systems
• Maintain good housekeeping and follow safety work management systems and procedure at all times
• Report suspected high failure part/component/incident to Service Manager/HQ/ODM for investigation and resolution
• Perform Ad-Hoc duties as and when assigned by the company

Requirements

• Preferably 1 year experience in servicing / deploying computer equipment
• Prior experience in computer hardware repair and servicing, data transfer, system migration, imaging and application is an added advantage
• Familiar with using internet and mobile application
• General Technical Trouble-shooting on I.T hardware such as Desktop, Notebook, Monitor, All-in-One, Tablet, Chromebook etc
• Basic knowledge on office application products, Windows OS, Chrome OS and Office 365
• Must be able to multitask and work independently

Basic skills required

• ITE / Diploma in Computer, Electrical & Electronics Engineering
• Customer service-oriented with good interpersonal skills

Other Information

• A Class 3 Driving license is an advantage
• 5.5 day work week

Location: Kaki Bukit
Salary: Up to $4400 (Basic) + AWS + VB
Working Hours: Monday to Friday; 8:45 am - 5:30pm

Key Responsibilities

• Lead testing & commissioning of newly installed equipment
• Identify equipment defect, perform analysis and execute restoration works
• Ensure all works comply with WSHA regulations & Environmental Policies
• Monitor & document all instruments to ensure properly calibrated and maintained

Requirements

• Min Diploma in Mechanical, Electrical or Mechatronic Engineering
• Capable of team leadership, staff motivation, and problem-solving

Email resume to chiewjie@recruitlync.com or WhatsApp +65 87848422 (No calling, thanks!)
Good Luck! Only shortlisted candidates would be notified.
Recruit Lync Pte Ltd 22C1000
Lim Chiew Jie R25157870

We are looking for a customer-focused IT Service Desk / Call Centre Executive to provide first-level technical support and assistance to end users. The ideal candidate should have prior experience in an IT service desk environment, along with strong communication skills and basic exposure to application support technologies such as APIs, MFT, and host-to-host integrations.

Key Responsibilities:

• Act as the first point of contact for IT-related issues via phone, email, or ticketing systems
• Provide timely resolution or escalation of incidents and service requests
• Troubleshoot basic technical issues related to systems, applications, and connectivity
• Monitor and support applications involving APIs, MFT (Managed File Transfer), and host-to-host integrations
• Log, track, and update incidents in the ticketing system
• Ensure adherence to SLAs and customer service standards
• Collaborate with internal teams for issue resolution and service improvements
• Maintain proper documentation of incidents, solutions, and processes

Required Skills & Qualifications:

• Proven experience in an IT Service Desk / IT Call Centre environment
• Basic understanding of:APIs (Application Programming Interfaces)MFT (Managed File Transfer)Host-to-host integrations
• Strong communication and customer service skills
• Ability to handle high-volume support requests in a fast-paced environment
• Familiarity with ticketing tools (e.g., ServiceNow, Remedy, Jira, etc.)
• Good problem-solving and troubleshooting skills

Preferred Profile:

• Candidates with service desk experience and strong communication skills are highly preferred
• Desktop support engineers with technical knowledge but lacking customer interaction experience may not be ideal for this role
• ITIL knowledge or certification is an added advantage

Job Description:

• In charge of providing after-sale service and support with the highest standard of professionalism and efficiency to achieve total customer satisfaction.
• Responsible for performing installation, retrofit & upgrade, preventive maintenance, troubleshooting and repair for electronics assembly and inspection equipment.
• In charge of diagnose technical problem, determine the solution and assist customer in implementing the fix.
• Responsible for conducting on-site evaluation for electronics assembly and inspection equipment at customer sites.
• Responsible in supporting sales in technical support and application of products.

Requirements:

• Min Diploma in Electrical/ Electronic in Engineering
• Min 2 years of experience in Electronics and Semiconductor or Automation industry

To submit your application, please apply online apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

About the Role:
Join 59Clean as a Field Service Engineer and contribute to the successful installation and upgrading of advanced semiconductor equipment by LAM Research, one of the global leaders in semiconductor technology. This full-time role will give you hands-on experience with cutting-edge machinery in a dynamic and supportive environment. Work alongside skilled LAM Research engineers and gain industry certifications, all while developing your technical expertise in the semiconductor field.

Key Responsibilities:

• Execute machine installation, following LAM Research’s high standards for safety and quality.

• Collaborate with clients to understand requirements and offer effective solutions.

• Work closely with a skilled engineering team to master semiconductor tools and installation techniques.

• Ensure all installations are completed in compliance with health, safety, and client standards.

• Effectively manage work schedules and foster strong teamwork.

What We’re Looking For:

• Diploma or degree in Engineering or related technical field.

• Proven experience as a Field Service Engineer, ideally within the semiconductor industry.

• Demonstrate teamwork, enthusiasm for learning, and a humble attitude.

• Ability to work both independently and as part of a team.

• Experience in tool installation or semiconductor equipment (LAM Research tool experience preferred).

• Willingness to travel (Taiwan, Japan, South Korea) and work shifts/overtime (with additional shift and overtime allowances).

What We Offer:

• Competitive salary with performance-based bonuses.

• Opportunities for career growth and skill development.

• Flexible work arrangements and various work opportunities

• A collaborative team culture that values innovation and your contributions.

About 59Clean SG:
As the Singapore branch of 59Clean Taiwan, 59Clean provides comprehensive cleaning solutions and skilled manpower services focusing on sustainability, work efficiency, and customer satisfaction. Join us and be a part of our growth in the semiconductor industry!

Apply now to become the next Field Service Engineer at 59Clean!

· Regularly monitor and maintain hardware, software, networks, and servers to ensure optimal performance and security;

· Implement security measures such as firewalls, antivirus software, and intrusion detection systems to safeguard against cyber threats;

· Stay updated on the latest security patches and updates for all systems and applications;

· Serve as the first point of contact for troubleshooting system and network issues;

· Diagnose problems, provide technical support, and resolve hardware or software faults promptly to minimize downtime;

· Configure and maintain virtual private networks (VPNs) and virtual LANs (VLANs) to facilitate secure remote access and network segmentation;

· Conduct thorough research to identify software solutions that align with the company's requirements and objectives;

· Develop comprehensive IT policies and guidelines covering areas such as security protocols, equipment procurement, and replacement procedures;

· Set up and implement backup plans and business continuity plans for system applications and stored information;

· Conduct scheduled maintenance checks on equipment to avoid any undetected faults and unauthorized installations by any staff;

· Maintain proper documentation of licenses, hardware and software inventories and ensure that records are up to date and properly presented;

· Undertake any other IT related assignment that may be given by the manager and/or his/her designate.

JOB REQUIREMENTS:

· Minimum Degree in Information Technology;

· 1-2 years related experience;

· Familiarity with Server administration and switches configuration;

· Basic understanding of cyber-security;

· Ability to diagnose and troubleshoot basic technical issues;

· Ability to support PCs/Printers/Projectors/IT Peripherals Setup and Maintenance;

· Good interpersonal skills and a team player;

· Strong communication skills with all team members;

· Attention to detail and focus.

We are looking for a Level 2 (L2) Helpdesk Support Engineer to support and maintain production systems. You will handle escalated incidents, troubleshoot complex issues, and work closely with engineering teams to ensure system stability and performance.

Key Responsibilities

• Provide L2 support for production and staging systems (escalations from L1)
• Investigate application errors, system alerts, and performance issues
• Restore services within SLA/OLA timelines
• Perform troubleshooting using logs, monitoring tools, and system metrics
• Conduct root cause analysis (RCA) and implement preventive actions
• Collaborate with L3, DevOps, and vendors on complex issues
• Monitor system health and proactively identify risks
• Support deployments, patches, and operational fixes
• Maintain runbooks, SOPs, and knowledge base documentation
• Ensure compliance with security and operational standards

Requirements

• Diploma/Degree in IT, Computer Science, or related field
• 3–5+ years of experience in application or systems support
• Experience supporting production or mission-critical systems

Technical Skills

• Monitoring & logging tools (e.g. CloudWatch, Grafana, ELK)
• Linux/Unix environments
• Basic cloud knowledge (AWS – ECS, Lambda, S3, RDS)
• Basic database knowledge (MySQL/PostgreSQL)
• Understanding of REST APIs and system integrations
• Familiarity with Jira, PagerDuty, or similar tools

Nice to Have

• Experience with microservices or cloud-native systems
• Basic scripting (Bash/Python)
• Exposure to enterprise or regulated environments

Key Traits

• Strong troubleshooting and analytical skills
• Calm under pressure in production environments
• Proactive with strong ownership mindset
• Good communication and teamwork skills

Location

36 Loyang Drive, Singapore 508949

Roles and Responsibilities

- Provide support for end user computing requirements and operations

- Responsible for hardware, software, network installation and troubleshooting

- Develop and maintain technical and configuration documentation

- Maintain PABX and end user telephone

- Manage asset lifecycle

- Coordinate with vendors to implement solutions

- Administration of backup, restoration and support disaster recovery as required

- Carry out routine administrative tasks for servers such as backup, data housekeeping, security patches update, creation/deletion of user accounts and audits requirements

Requirements

- Min 3 years relevant experience in system administration, server deployment, Vmware, Microsoft 365, network configuration and security

- Possess good personal integrity, patient and able to manage user expectation

- Able to work independently, good analytical skill, multi-task and a team player

- Good communication and learning skills

- Good working knowledge in Cisco routers/switches, networking, Vmware, Active Directory, Microsoft OS, SAN Storage

• Regularly monitor and maintain hardware, software, networks, and servers to ensure optimal performance and security;

• Implement security measures such as firewalls, antivirus software, and intrusion detection systems to safeguard against cyber threats;

• Stay updated on the latest security patches and updates for all systems and applications;

• Serve as the first point of contact for troubleshooting system and network issues;

• Diagnose problems, provide technical support, and resolve hardware or software faults promptly to minimize downtime;

• Configure and maintain virtual private networks (VPNs) and virtual LANs (VLANs) to facilitate secure remote access and network segmentation;

• Conduct thorough research to identify software solutions that align with the company's requirements and objectives;

• Develop comprehensive IT policies and guidelines covering areas such as security protocols, equipment procurement, and replacement procedures;

• Set up and implement backup plans and business continuity plans for system applications and stored information;

• Conduct scheduled maintenance checks on equipment to avoid any undetected faults and unauthorized installations by any staff;

• Maintain proper documentation of licenses, hardware and software inventories and ensure that records are up to date and properly presented;

• Undertake any other IT related assignment that may be given by the manager and/or his/her designate.

JOB REQUIREMENTS:

• Minimum Degree in Information Technology;

• 1-2 years related experience;

• Familiarity with Server administration and switches configuration;

• Basic understanding of cyber-security;

• Ability to diagnose and troubleshoot basic technical issues;

• Ability to support PCs/Printers/Projectors/IT Peripherals Setup and Maintenance;

• Good interpersonal skills and a team player;

• Strong communication skills with all team members;

• Attention to detail and focus.

• Basic Salary + AWS + VB

• Nearest MRT: Tuas

• Multinational Organization
  

Job Requirements:

• Deliver comprehensive technical support to customers, ensuring timely and effective resolution of product-related issues.

• Liaise closely with customers, Head Office, agents, and internal stakeholders to coordinate and enhance product support services.

• Provide hands-on support and maintenance for the company’s CMP systems and related equipment.

• Offer technical assistance across the full range of company products, ensuring optimal performance and customer satisfaction.

• Handle ad hoc assignments and special projects as required, demonstrating flexibility and initiative.
  

Requirements:

• Nitec in any engineering or equivalent disciplines with at least 2 years of experience in engineering, technical support, field service

• Experienced in semiconductor industry is a great advantage
  

 We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Jeremy Cheng
EA Registration No: R23115788
Pasona Singapore Pte. Ltd.
EA License No: 90C4069

Job Description:

• Conducting service and calibration procedures for spectrophotometers, color readers, illuminance meters, and light meters.
• Performing calibration, repair, and maintenance tasks in accordance with standards set by the manufacturing facility in Japan.
• Executing adjustments, alignments, replacements, and repairs of equipment and components as per equipment manuals and schematics, utilizing appropriate soldering tools.
• Providing precise technical support by responding to customer inquiries via phone and email.
• Ensuring accurate data entry and completion of service reports to comprehensively document all repair and calibration activities.
• Monitoring repair cases to guarantee timely completion within the turnaround time specified by the factory guidelines.

Job Requirement:

• Minimum Diploma in Electrical & Electronics Engineering or relevant
• Minimum with 2 year working experience in CCTV/ Security Industry

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Working experience in IT industry (Helpdesk) - 3 year experience

Familiar with ServiceNow

Knowledge in handling incident tickets etc

Knowledge in vulnerability management

Provide VIP support 

Knowledge in New Joiner account creation (Able to pickup and be a fast learner)

New Joiner Onboarding introduction 

Leavers Offboarding (Collecting back assets - laptop / work mobile)

Lost device reporting & replacement (Know what to do and guide user if this happens)

Provisioning of software and license

Device Loan request (Reclone of loan laptops)

Issuing of peripheral loan items

Perform USB Exception request

Perform VPN Disablement request

Perform Cloud PC request

Responsibilities

• In charge of performing routine maintenance and troubleshooting of chiller systems to ensure optimal performance and efficienc
• In charge of diagnose mechanical, electrical, and control system issues and implement effective solutions
• Responsible in executing commissioning processes for new chiller installations, ensuring systems are installed correctly and functioning as designed.
• Responsible in providing exceptional customer service by addressing client inquiries and concerns regarding chiller operations and maintenance.
• Taking charge of preparing and submiting detailed reports outlining service activities, findings, and recommendations for future improvements.
• Available to respond to chiller breakdown calls during assigned standby shifts.

Requirement

• Min Diploma in Engineering and relevant
• Min 3 years of experience in chiller maintenance, commissioning, or HVAC

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Responsibilities

• In charge of performing routine maintenance and troubleshooting of chiller systems to ensure optimal performance and efficienc
• In charge of diagnose mechanical, electrical, and control system issues and implement effective solutions
• Responsible in executing commissioning processes for new chiller installations, ensuring systems are installed correctly and functioning as designed.
• Responsible in providing exceptional customer service by addressing client inquiries and concerns regarding chiller operations and maintenance.
• Taking charge of preparing and submiting detailed reports outlining service activities, findings, and recommendations for future improvements.
• Available to respond to chiller breakdown calls during assigned standby shifts.

Requirement

• Min Diploma in Engineering and relevant
• Min 3 years of experience in chiller maintenance, commissioning, or HVAC

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900