Total 4 engineering job vacancies in Customer Service category in Singapore

My client:

My client is a well-established technology company building large-scale, consumer-facing digital platforms used by millions of users globally. The team is highly engineering-driven, with strong emphasis on system reliability, automation, and operational excellence. This role offers the opportunity to work on production-critical systems, collaborate closely with backend and platform engineers, and take real ownership of reliability and infrastructure in a fast-moving, high-impact environment.

Job Responsibilities:

• Ensure high availability and reliability of production systems supporting large-scale online services.
• Own core operational functions including resource management, incident response, capacity planning, monitoring, and reliability improvements.
• Review system and infrastructure designs, proactively identifying potential reliability and scalability risks.
• Analyze system bottlenecks and structural weaknesses, and lead optimization initiatives to improve stability and cost efficiency.
• Participate in 24/7 on-call rotations, responding quickly to production incidents and driving root cause analysis.
• Continuously improve operational processes through automation, reducing manual intervention and operational overhead.

Job Requirements:

• Bachelor’s degree in Computer Science or a related technical field.
• Proficiency in Python, Go, or Shell scripting, with the ability to independently build tools or platforms.
• Solid experience with cloud infrastructure; exposure to multi-cloud or hybrid environments is a plus.
• Strong fundamentals in Linux systems, networking, load balancing, and high-availability / disaster recovery design.
• Hands-on experience operating or supporting large-scale web services in production environments.
• Self-motivated, responsible, and comfortable working in a fast-paced, reliability-critical environment.

What They Offer

• A large-scale, production-grade technical environment supporting high-traffic, consumer-facing platforms.
• A stable yet fast-evolving engineering environment with long-term technical depth and learning potential.
• Close collaboration with experienced engineers in a flat, open, and execution-focused team culture.

About Us

Dada Consultants was established in 2017, with the commitment of providing the best recruitment services in Singapore. We are comprised of a dynamic head-hunting team dedicated to sourcing for highly competent professionals in IT industry. We provide enterprises with customized talent solutions, and bring talents to career advancement.

If it sounds like your next move, please don’t hesitate to apply. Kindly note that only shortlisted candidates will be contacted. Appreciate your understanding. Data provided is for recruitment purposes only.

www.dadaconsultants.com

EA Registration Number: R2197058

Business Registration Number: 201735941W. Licence Number: 18S9037

Position Summary

This role focuses on front desk coordination and general office administration.

Work Location: 5 Jalan Samulun
Working Hours: 7.30am to 5.00pm (morning transportation provided)

Tasks and Responsibilities

Front Desk & Reception

• Welcome clients and visitors in a professional and courteous manner
• Handle incoming phone calls and emails, and direct enquiries to the appropriate departments or personnel
• Manage incoming and outgoing mail, courier arrangements, and deliveries
• Coordinate meeting room bookings and ensure reception and meeting areas are clean and well-maintained

Administration & Office Operations

• Manage office and pantry supplies, including stationery, refreshments and replenishment of inventory  
• Provide administrative support for onboarding and coordination activities
• Arrange refreshments for meetings and events, and coordinate the purchase of hampers or condolence flowers when required
• Assist with billing administration, payment tracking, and simple procurement activities
• Support the coordination and setup of meeting rooms, company events and internal activities  
• Perform other administrative, coordination and ad-hoc duties as assigned from time to time

Job Requirements

• Proficient in MS Office and general computer skill
• Responsible, punctual, and able to work independently or with minimal supervision

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We are looking for a receptionist to be responsible for being the face of the office - greeting clients and visitors and general admin duty. You will be in charge of contacting employees regarding visitors, answering phones and taking messages, and sorting and distributing mail.

The candidate will need the following:

• Flexibility is essential, as well as a willingness to assist with tasks.
• Help solve unforeseen problems, answer queries etc.
• Good communication is an essential attribute as we will supporting an office of various nationalities.

ROLES & RESPONSIBILITIES

• Managing the reception, answering incoming calls, and transferring calls to relevant personnel appropriately
• Attending to walk-in customers and directing them to the relevant staff.
• Meet and greet visitors and notify appropriate staff of their arrival.
• Maintaining reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms).
• Some Administrative work & Data entry and updating databases.
• Handle courier, postal, and dispatch activities.
• Assist management with basic admin tasks.
• Handle day-to-day office administration.

Customer Service Officer (Logistics)

We are looking for a Customer Service Officer to join our team. The ideal candidate should possess a positive attitude, be responsive, eager to learn, and able to work effectively in a fast-paced environment. This role requires strong communication skills, attention to detail, and the ability to work closely with customers, drivers, and internal teams to ensure smooth daily operations.

Job Responsibilities

• Serve as the main point of contact for customers regarding sales inquiries, service requests, and delivery-related matters, while providing excellent customer service and building strong customer relationships.
• Communicate proactively with customers regarding delivery arrangements, updates, and any service-related issues while managing customer expectations professionally.
• Process customer orders accurately and coordinate order fulfillment closely with drivers and the operations team to ensure timely delivery.
• Update and maintain accurate records of customer orders, delivery schedules, and operational information within internal systems.
• Manage a fleet of drivers on daily delivery operations, monitor delivery progress, and handle any operational or performance-related issues that may arise.
• Work closely with team members across departments to ensure smooth coordination and efficient day-to-day operational execution.
• Support the team in resolving customer issues, delivery challenges, and operational exceptions in a timely manner.

Requirements

• Prior experience in customer service, logistics coordination, supply chain operations, freight forwarding, or related industries is preferred.
• Strong communication and interpersonal skills. Candidate must be able to communicate effectively in both English and Mandarin.
• Ability to manage multiple tasks in a fast-paced operational environment.
• Good problem-solving skills and ability to manage customer expectations professionally.
• Proficient in Microsoft Excel and logistics management systems.
• Able to work independently while coordinating effectively with multiple stakeholders including customers, drivers, and internal teams.
• Strong teamwork and collaboration skills, as the role requires close coordination with colleagues to ensure smooth operations.
• Candidate is required to work on a rotational schedule on weekends and public holidays. Compensation will be provided accordingly.

Salary & Benefits

Salary will be commensurate with experience and qualifications.