Total 39 database administrator job vacancies in Customer Service category in Singapore

Job Summary

You will manage the reception area by welcoming clients, handling bookings and cancellations, processing payments, scheduling instructors, and maintaining studio cleanliness to ensure smooth daily operations and excellent customer service.

Responsibilities

• Greet and welcome walk-in customers to create a positive first impression
• Assist clients with check-in procedures to ensure efficient service flow
• Upsell packages to increase sales and enhance client experience
• Answer incoming calls and redirect them accurately to the appropriate personnel
• Manage bookings and cancellations using Oclass booking software to maintain accurate schedules
• Collect payments and follow up on outstanding fees to support revenue collection
• Schedule instructors to optimize class availability and staffing
• Perform basic studio housekeeping to maintain a clean and safe environment
• Respond to client queries promptly to provide clear and helpful information
• Complete all other ad-hoc duties assigned by the Operations Manager to support daily operations

At Kawai Music School, we strive to provide a friendly and warm working environment.

We are looking for a team of friendly and outgoing personality staff who are able to provide good customer experience to our parents and students and also to maintain a good teamwork.

• Able to work in front desk communications with customers, parents, students and teachers.
• Must be able to handle scheduling of lessons with parents and teachers.
• Ensure daily operations are smoothly facilitated.
• Must issue receipts and update time table daily.
• Must ensure that the school is kept clean and tidy every day.
• Must ensure that the stock (Music Books, Keyboards, etc) are sufficient and restock on a daily basis.
• Must generate weekly reports.
• Hands-on training and must have a good learning attitude.
• Perform any duties and responsibilities assigned by the management.
• N or O Level / Diploma from Polytechnic.
• Must be available to work on retail hours and on weekends
• 5-day week - Off on one weekday and alternate one weekend.
• Flexible and adaptable to any work situation.
• Preferably able to speak both English/Mandarin.
• All are welcomed to apply.
• Work Place - Parkway and City Square Mall

[Job ID: 1417286]

Responsibilities :

• Ensure system configurations comply with security guidelines during audits.
• Work with team leaders to align system configurations with design standards and functional requirements.
• Perform tasks as instructred by HongKong HQ resuest
• Handle user inquiries related to servers, networks, PCs, and user accounts effectively.
• Operate and manage Servers
• Manage Internal LAN
• Provide PC related support to office staff
• Investigate system issues, implement recovery actions, and propose improvements.
• Produce and maintain comprehensive system documentation, including runbooks and inventories.
• Identify and rectify system issues to enhance operational efficiency.
• Develop procedures for operation and maintenance to facilitate knowledge transfer among team members.
• Coordinate with vendors regarding maintenance contracts for hardware and software.
• Any ad-hoc duties assigned

Requirements :

[MUST]

• 2 years of relevant working experience in IT administration, IT support, or a related role.
• Proficiency in Japanese to communicate with Japanese speaking counterparts
• Proven experience in building Windows server systems, including deployment and application installation.
• Knowledge in Windows Client Provisioning and Support.
• Experience with VMware operations and maintenance (vCenter, ESXi).
• Experience in network configuration (ACL, Firewall).
• Background in system engineering and operation (Planning, Building, Running, and Optimizing).
• Knowledge of IT Service Management.
  

If you are interested in the role, please feel free to contact me at
cv_madoka@goodjobcreations.com.sg

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Ochi Madoka
EA Personnel Registration Number: R24125474
EA License No.: 07C577

Job Description

Primary Scope

- Assign Incidents to the On-site Team and track incidents to closure.

- Perform case appointment and manage the Call Agents.

- Review agents daily ageing tickets.

- Perform Desktop Support services that include receiving, prioritizing, documenting and actively resolving end user help requests and escalate incidents when necessary to maintain customer satisfaction and SLA expectations.

Responsibility

- Answer incoming calls and respond to customer’s emails

- Management and resolve customer complaints

- Identify and escalate issues to supervisors

- Provide product and service information to customers

- Research required information using available resources

- Research, identify, and resolve customer complaints using applicable software

- Route calls to appropriate resources

- Document all call information according to standard operating procedures

- Follow up customer calls where necessary

- Complete call logs and reports

- Other duties as assigned, resolve Help Centre service request.

- Perform walk-in staff support and ensure incidents are resolved within SLA.

- Perform technical escalation.

- Perform troubleshooting and resolution to address various endpoint related issues.

- Escalate to Team Lead when walk-in volume spikes

IT Support Administrator

·End user support by managing and addressing IT service requests ranging from inquiries to technical troubleshooting or access-related issues

·Facilitates On boarding and Off boarding Employees

·Administer Company Backend Servers, Infrastructure and Network Equipment

·Administer Company IT Inventory (Hardware / Software / Licenses)

·Manage Company Network Security

·Data Backup and Recovery

·Software Deployment and Updates

·Plan and execute smooth software deployment and updates to enhance system performance and contribute to overall cybersecurity measures for minimal disruption to daily operations.

·Support in IT Purchases and ensures all IT documentations are up to date

·Support IT Manager on any adhoc IT project implementation

REQUIREMENTS:

• Bachelor's degree in information technology / computer science or equivalent with minimum 2 to 5 years of hands-on experience in IT administration

Salary: Up to $5200

Interested candidates are welcome to email resume to jazmin@personnellink.com.sg and CC to career@personnellink.com.sg

[Job ID: 1417286]

Responsibilities :

• Ensure system configurations comply with security guidelines during audits.
• Work with team leaders to align system configurations with design standards and functional requirements.
• Perform tasks as instructred by HongKong HQ resuest
• Handle user inquiries related to servers, networks, PCs, and user accounts effectively.
• Operate and manage Servers
• Manage Internal LAN
• Provide PC related support to office staff
• Investigate system issues, implement recovery actions, and propose improvements.
• Produce and maintain comprehensive system documentation, including runbooks and inventories.
• Identify and rectify system issues to enhance operational efficiency.
• Develop procedures for operation and maintenance to facilitate knowledge transfer among team members.
• Coordinate with vendors regarding maintenance contracts for hardware and software.
• Any ad-hoc duties assigned

Requirements :

[MUST]

• 2 years of relevant working experience in IT administration, IT support, or a related role.
• Proficiency in Japanese to communicate with Japanese speaking counterparts
• Proven experience in building Windows server systems, including deployment and application installation.
• Knowledge in Windows Client Provisioning and Support.
• Experience with VMware operations and maintenance (vCenter, ESXi).
• Experience in network configuration (ACL, Firewall).
• Background in system engineering and operation (Planning, Building, Running, and Optimizing).
• Knowledge of IT Service Management.
  

If you are interested in the role, please feel free to contact me at
cv_madoka@goodjobcreations.com.sg

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Ochi Madoka
EA Personnel Registration Number: R24125474
EA License No.: 07C577

Our Client is a Social Service Agency that provides comprehensive and professional eldercare services to the aged.  

Scope of Work

• To provide quality administrative support to the day-to-day operations of Clinical Department.
• Manage nurse rosters and update overtime schedules in Time Management System.
• Data entry for clinical assessments.
• Arrange transport for residents’ clinical appointments.
• Data collection, analysis and generate various reports for Nursing.
• Invoice processing and verification.
• Assist MED/MSW in processing vaccination and Medifund mailing.
• Impart knowledge to train team members.
• Improve and enhance the current working process to align with best and compliant practices.
• Provide any miscellaneous admin support to Nursing Department

Requirements

• Diploma in Business Administration or any other relevant disciplines
• At least 3 years of relevant experience
• Excellent time management skills and ability to multi-task and prioritize work
• Meticulous and attention to details
• Effective interpersonal and problem-solving skills
• Proficient in MS Office software (especially Excel) and quick to pick up new software skills

If you are keen to know more about this role, please email Mary at marymarquez@rmagroup.com.sg and send your resume in MS Word format. Note that only shortlisted candidates will be contacted.

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Group’s PDPA and e2i’s PDPA.

Mary Marquez (EA Regn No: R1326974)
RMA Consultants Pte Ltd (EA Licence No: 93C4403)

Position Overview:

The Preview Center Administrator is to provide administrative support to preview operation team to smoothen functioning of the office and support the efficiency of the team. Also responsible for contract creation, with a focus on contracts and financing details. This includes ensuring the accuracy and completeness of the document.

Key Responsibilities:

• Keeping the office area tidy and organized, ordering, and managing office supplies, and ensuring the proper functioning of office equipment.
• Oversee and coordinate routine maintenance and repairs for the Preview Center building, including electrical, plumbing, and structural elements.
• Inputting and maintaining data, preparing reports, and creating and organizing documents
• Making travel arrangements, including booking flights, accommodation, and transportation for employees.
• Identify and evaluate potential vendors or suppliers based on the organization's needs, quality standards, and pricing requirements.
• Facilitate the onboarding process for new vendors, including contract negotiations, obtaining necessary documentation, and setting up vendor accounts.
• Assisting with onboarding processes, maintaining employee records, and coordinating P&C related activities
• Supporting basic bookkeeping tasks, such as processing invoices, expenses, and budget tracking, team member’s reimbursement
• Handling sensitive information with discretion and maintaining confidentiality
• Create contracts for all new applications, owner upgrade and Club Xplorer ensuring timeliness and accuracy.
• Be responsive to inquiries and queries from management regarding the contract status report.
• Act as a point of contact for managers and representatives seeking guidance on company policies and procedures related to contracts. Provide timely and accurate advice to ensure compliance.
• Coordinate and allocate resources, including personnel, equipment, and materials, to support project tasks.
• Serve as a liaison between the legal department and internal/external parties, coordinating communication and information sharing.
• Provide administrative assistance to the Preview Operations team, including handling inquiries and managing Preview Operations-related documentation.
• Provide contract installment calculation and FDB on requested scenario.
• Coordinate with other department to ensure smooth operation process (Marketing team, Club services, Resort, Quality Assurance team, Contract administration team and Financial team)
• Gathering complete contract documents and passed to related department.
• Support another Preview Centre on administrative related.
• Prepare detailed, comprehensive reports tailored to the needs of stakeholders, such as management, preview center team, financial team, payroll team, marketing team as per required.
• Generate and analyze sales reports to track performance metrics.
• Act as a liaison between the Preview Operations team, customers, and other departments within the organization to facilitate smooth communication and information flow.
• Handle contract-related disputes and assist in finding resolutions.
• Provide support to clients and internal stakeholders regarding contract inquiries and concerns.

Key Performance Indicators:

• Maintain high level of Guest Servicing when interacting with guests, either at Registration, Gifting or throughout the presentation.
• Proven experience in Preview Operation support or Preview Operations administration is beneficial.
• Strong organizational skills and attention to detail
• Excellent communication and interpersonal skills
• Customer-focused with a commitment to delivering high-quality service.
• Attainment of high internal and external customer satisfaction
• Ability to multitask and prioritize responsibilities effectively.
• Has good standards of grooming, personal hygiene, dress code and maintains punctuality,
• An active and positive team member.

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