As part of the Management team, the Operations Support Services Manager provides end-to-end operational support across the Medical and Dental divisions, covering IT, procurement, inventory management, vendor contracts, projects, and cross-clinic processes. The role is responsible for driving standardization, ensuring regulatory compliance, optimizing costs, and maintaining service continuity across all clinics. It also focuses on monitoring and improving daily clinic operations, enhancing patient experience, and ensuring the smooth and efficient running of all clinic functions. Working under the direction of the General Manager, the Operations Support Services Manager collaborates closely with department heads and clinic managers to support organizational objectives and drive operational excellence.
Job Responsibilities: -
1. IT Management & Support
Oversee healthcare systems (EMR/CMS), user access, compliance (PDPA, NEHR, NIR) and cybersecurity.
Manage IT operations including system upgrades, vendor coordination, troubleshooting, and incident resolution.
Lead IT projects, enhancements, and reporting (KPIs), ensuring systems align with regulatory and business standards.
Provide end-user support, training, and ensure smooth day-to-day system functionality.
2. Procurement & Inventory Management
Manage end-to-end procurement (consumables, drugs, equipment), including vendor sourcing, contract negotiation, and CAPEX.
Maintain optimal inventory levels, minimize wastage, and ensure availability of critical supplies.
Review and evaluate annual contract for clinic equipment and consumables/drugs.
Oversee administrative team performance and ensure efficient processes across procurement and reporting functions.
Evaluate contracts and drive cost-effective purchasing strategies aligned with clinical needs.
3. Projects & Operational Improvement
Lead clinic projects (e.g., renovations, system rollouts, process improvements) from planning to handover.
Drive process standardization, SOP updates, and cross-functional training.
Identify operational gaps, implement improvements, and ensure timely, cost-efficient project delivery.
Collaborate with stakeholders to resolve issues and enhance workflows across the organization.
4. Team Leadership & Stakeholder Management
Manage and develop administrative staff, including performance reviews and coaching.
Collaborate with clinical leaders, clinic managers, and external vendors to support operational goals
Job Requirements: -
Bachelor’s degree in Information Technology, Healthcare Administration, Business, or related field
Minimum 5 years of experience in IT management, operations, or healthcare/clinic environment
Proven experience managing EMR/CMS systems and healthcare compliance (e.g., PDPA, NEHR, NIR)
Strong knowledge of IT infrastructure, systems implementation, cybersecurity, and vendor management
Familiarity with systems such as PLATO or similar clinic management software
Experience in procurement, contract negotiation, and inventory management
Demonstrated project management experience (system rollouts, renovations, or process improvements)
Strong troubleshooting skills with ability to resolve technical issues independently
Experience leading teams, including performance management and coaching
Excellent stakeholder management and communication skills across all levels
Experience in data analysis, reporting, and KPI tracking
Ability to manage multiple clinics or multi-site operations
