Total 62 computer security job vacancies in Customer Service category in Singapore

Responsibilities:

• Perform regular checks and diagnostic activities on security systems (such as CCTV and access control) to ensure they are in good working condition.
• Set up security equipment, configure systems, and conduct testing on-site.
• Provide both front and backend support for security, video management systems (e.g., Milestone XProtect), and communication infrastructure.
• Attend to, diagnose, and resolve onsite technical issues/faults within established Service Level Agreements (SLAs).
• Prepare daily maintenance reports and maintain accurate records of service activities.
• Comply with company policies and safety regulations, ensuring work does not interrupt production.

Requirements

• Min Nitec in Information Technology, Computer Engineering, or related technical fields.
• Basic knowledge of IT networking, security systems, and troubleshooting

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Responsibilities

• Assist users by diagnosing and resolving hardware, software, and network issues to ensure uninterrupted IT service
• Maintain and monitor IT infrastructure including computer systems, networks, and software applications to ensure optimal performance
• Train users on software applications and IT systems to enhance user competence and promote proper equipment use
• Evaluate organizational IT and infrastructure needs to support future growth and technology requirements
• Analyze data processing requirements to design and plan effective data processing systems aligned with business goals
• Collaborate with data processing and project managers to coordinate IT initiatives and ensure project success
• Determine and recommend optimal hardware configurations to meet organizational performance and scalability needs
• Ensure system operations comply with technical specifications and organizational standards for reliability and security

• MNC Company
• Basic $2700 - $3000 + Allowance + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: West
• Working hours: Monday to Friday (8.30am to 5.30pm)

Job Responsibilities:

• Attend to equipment fault at customers’ premises
• Liaise with the customer and sub-contractors regarding all aspect on the add-on project activities
• Monitor the progress of the work done closely in order to ensure that the schedule and quality of work are met
• Ensure that all materials and equipment are delivered on time as per schedule for site installation or rectification of fault
• To carry out periodic maintenance for our customers
• Any others ad hoc duties as assigned

Job Requirements:

• Possess minimum Nitec and/or Diploma in Electronics and/or Electrical Engineering or relevant field with 1-2 years of relevant experience
• Possess Class 3 Driving License will be an advantage

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

This role is being offered in partnership with our recruitment partner. If selected, your employment contract will be issued by the recruitment partner, but you'll be working directly with Acer Computer (Singapore) Pte Ltd.

Responsibilities

• You will be working in the Service Centre, responsible for the opening and closing of the Service Centre main entrance. Ensure that Temp Scanner and Queue system are power up ready to use. Ensure that the customer seating area is clean and neat. Hand sanitizers are in place.
• Handle frontline customer service and answering customer enquiries. Focus will be the payment and collection area.
• Manage and reduce customer queue waiting.
• Perform general admin duties and documentation.
• Ensure that customer repair units are properly kept in the rack and document the rack location in CSS (system) for easy retrieval and SMS customer for collection.
• Upon customer collection of their repair unit, ensure customer e-sign on the Service Report.
• Follow up with SMS reminder till customer repair units are collected or to disposal after 30 days for no collection for out of warranty units.
• Process and email customer to provide service feedback on their recent repair case.
• Safe keeping of cash float.
• Ensure that payment settlement (cash/NETS/VISA receipts, Service reports/Invoice) is accurate and submitted to Finance daily.
• Ensure that payment machines such as NETS/VISA are working at all times.
• For payment, please ensure accurate amount is collected and to issue receipt or invoice to customer.
• Prepare documents e.g. online payment link, paynow, quotations, purchase orders, invoices, service report, delivery orders and etc.
• Process GST tax rebate for customer.
• Process pickup/delivery requests with Service Provider (Lalamove, Qxpress etc).
• Ensure WH/ ASP cases are booked in promptly and daily in CSS.
• Process Windows DPK return submission to Microsoft.
• Provide other administrative support and/or other duties assign to you such as stock take, stationary order, meal orders, claim submission etc.

Relevant Experience

• Minimum GCE 'O' Levels
• 1 years of customer service experience in related field, preferably PC or electronics-related industry  
• Computer literate in MS Word, Excel, PowerPoint and web-based data processing

Basic skills required

• Possess good interpersonal skills, customer oriented, good organizational with an eye for details and a team player.

Other Information

• 5.5 day work week

Responsibilities:

• Perform regular checks and diagnostic activities on security systems (such as CCTV and access control) to ensure they are in good working condition.
• Set up security equipment, configure systems, and conduct testing on-site.
• Provide both front and backend support for security, video management systems (e.g., Milestone XProtect), and communication infrastructure.
• Attend to, diagnose, and resolve onsite technical issues/faults within established Service Level Agreements (SLAs).
• Prepare daily maintenance reports and maintain accurate records of service activities.
• Comply with company policies and safety regulations, ensuring work does not interrupt production.

Requirements

• Min Nitec in Information Technology, Computer Engineering, or related technical fields.
• Basic knowledge of IT networking, security systems, and troubleshooting

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Responsibilities:

• Perform regular checks and diagnostic activities on security systems (such as CCTV and access control) to ensure they are in good working condition.
• Set up security equipment, configure systems, and conduct testing on-site.
• Provide both front and backend support for security, video management systems (e.g., Milestone XProtect), and communication infrastructure.
• Attend to, diagnose, and resolve onsite technical issues/faults within established Service Level Agreements (SLAs).
• Prepare daily maintenance reports and maintain accurate records of service activities.
• Comply with company policies and safety regulations, ensuring work does not interrupt production.

Requirements

• Min Nitec in Information Technology, Computer Engineering, or related technical fields.
• Basic knowledge of IT networking, security systems, and troubleshooting

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

This is a 1-year contract hire.

Responsibilities:

• Serve as the primary contact for sensitive user inquiries related to data privacy, account security, and compliance matters.
• Handle legal and regulatory information requests in coordination with internal legal teams, ensuring full compliance with policies and regulations.
• Manage complex and high-risk user cases, including escalations, non-standard requests, and platform-related issues.
• Drive continuous improvement of internal processes to enhance efficiency, accuracy, and risk mitigation.
• Maintain thorough and accurate case documentation to support audit, legal, and compliance requirements.

Requirements:

• Prior experience in risk management, compliance, legal support, or handling sensitive/escalated customer issues.
• Bachelor’s degree or higher; background in Law, Business, Public Policy, or related fields is a plus.
• Excellent judgment and decision-making ability, particularly in ambiguous or high-pressure situations.
• Strong attention to detail and ability to follow complex processes accurately.
• Knowledge or certification in data privacy regulations (e.g., CIPP) is a plus.
• Experience in a legal support, paralegal, or similar role is a plus.

• Salary Range: $2,300 - $3,000 
• Working Days: 5 days, Monday to Friday
• Working Hours: 8.30am to 5.30pm
• Location: West – Jurong East / Toh Guan

Job Summary:
The Service Engineer is responsible for attending to equipment faults at customer premises, performing periodic maintenance, and ensuring timely completion of all site installation or rectification work. The role requires close coordination with customers, subcontractors, and internal teams to ensure work is completed according to schedule and quality standards.

Responsibilities:

• Attend to customer site visits for troubleshooting and rectification of equipment faults.
• Liaise with customers and subcontractors regarding add-on project activities.
• Monitor progress of work to ensure schedule and quality standards are met.
• Ensure timely delivery of all materials and equipment for site installation or maintenance.
• Carry out periodic maintenance and inspections of equipment.
• Prepare and maintain records of maintenance and service activities.
• Participate in standby duty roster as required.

Requirements:

• Possess a Degree/Diploma in Electrical and/or Electronics Engineering
• Possess a valid Class 3 driving license
• 2–3 years of hands-on experience in troubleshooting of card access systems, alarm systems, CCTV, etc.

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Moving into our Customer Service Team Lead role you will provide day-to-day management for the Customer Service Team in their respective region and be a friendly and efficient first point of contact for all visitors to our facilities.   

As our Customer Service Team Leader, you will also act as the first escalation point for all matters relating to the team, facility, service requests and incident management to ensure the highest standards of customer satisfaction are achieved. Championing this role, you will also be responsible for managing front of house relations across multiple sites.  

• Working location: Sydney
• Working arrangement: Onsite, Monday to Friday, 8am to 4pm or 7am to 3pm

Some of the tasks you’ll be responsible for:  

• First-line people management across multiple sites – regular 1:1s, constructive feedback, identifying and resolving any performance issues, performance reviews, etc.   
• Manage last minute shift changes, sourcing solutions to cover unplanned leave    
• Ensuring adequate resourcing of staff, manage leave requests and design and manage the staff roster   
• Managing front of house across multiple sites   
• Acting as the first point of escalation for your team, providing efficient and effective resolution to issues    
• Continuous improvement reviews for processes and best practices.  

Grab this chance to work at Changi Airport!

Position Summary:

Responsible for handling customer inquiries, office administration and applications for various matters in a timely and professional manner. The objective is to enhance customer satisfaction, foster positive relationships, and support the company’s reputation for excellent customer service.

Requirements:

• Service-oriented & excellent grooming with pleasant disposition

• Proactive and approachable character

• Able to start work immediately

• Able to perform 12-hour shifts

• MNC Company
• Basic $3500 - $4000 + Transport + Mobile + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: West
• Working days: Monday to Friday
• Working hours: 8.30am to 5.30pm

Job Responsibilities:

• Handling of measurement and detection equipment for military and homeland security
• Handle sales product enquiries
• Manage post-sales delivery of equipment
• Perform regular maintenance and carry out diagnostic analysis for trouble shooting and repair work
• Prepare basic reports
• Any other tasks assigned by superior

Job Requirements:

• Higher Nitec / Diploma in Electrical & Electronics Engineering with minimum 2-3 years relevant experience
• Possess strong IT software installation and configuration skills

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

A PURPOSE

The Service Delivery Assistant Manager is responsible for leading day-to-day service delivery operations across managed services and project support engagements within the Digital Services & Innovation (DSI) department. This role serves as the primary escalation point for client service issues, ensuring contractual SLAs are met, operational risks are managed, and client satisfaction is consistently maintained at a high level.

The incumbent works closely with delivery teams, solution owners, and internal stakeholders to stabilise operations, drive continuous improvement, and support the scaling of DSI’s managed and recurring service offerings.

B KEY RESPONSIBILITIES

1. Service Delivery & Operations

• Lead and oversee day-to-day service delivery operations across managed services, support contracts, and post-project operational handover.

• Ensure delivery performance aligns with agreed SLAs, KPIs, OLAs, and contractual obligations.

• Coordinate delivery activities across internal teams (engineering, support, project teams, vendors) to ensure seamless execution.

• Proactively identify service risks, resource constraints, and delivery bottlenecks, and implement mitigation actions.

2. Client Escalation Management

• Act as the primary escalation point for client delivery, service quality, and operational issues.

• Manage high-impact incidents, service breaches, and critical escalations with clear communication and structured resolution plans.

• Conduct root-cause analysis (RCA) for recurring or major service issues and drive corrective and preventive actions.

• Maintain executive-level communication with clients during escalations where required.

3. People Service Governance & Performance Management

• Track, analyse, and report service performance metrics to the Senior Manager, Client Delivery & Support.

• Lead service review meetings (monthly/quarterly) with clients, including SLA reporting, incident trends, and improvement initiatives.

• Ensure service documentation, runbooks, escalation matrices, and support processes are maintained and up to date.

• Support audits, compliance checks, and governance requirements relevant to service delivery.

4. Stakeholder & Cross-Functional Collaboration

• Work closely with Project Managers to ensure smooth transition from project delivery to steady-state operations.

• Collaborate with Product, Solutions, and Platform teams to align service capabilities with evolving offerings.

• Partner with Finance and Commercial teams on service costing, effort tracking, and contract compliance.

• Support pre-sales and bid activities by providing delivery input, risk assessments, and operational

5. Continuous Improvement & Service Maturity

• Drive continuous service improvement initiatives to enhance efficiency, stability, and customer experience.

• Support standardisation of service delivery frameworks, tools, and reporting across DSI.

• Contribute to the development and scaling of managed service operating models as DSI grows.

• Mentor junior service delivery or operations staff and promote a strong service culture.

C REQUIREMENTS

Qualifications

Certificate, Diploma or bachelor’s degree in information technology, Engineering, Computer Science, or related fields.

Experience

• Minimum 5 years of experience in IT service delivery, managed services, or operations management.

• Proven experience handling client escalations and managing SLA-driven environments.

• Strong understanding of IT service management concepts (incident, problem, change, and service level management).

• Experience working in system integrator (SI), managed services provider (MSP), or enterprise IT environments.

Skills & Competencies

• ITIL Foundation or higher certification.

• Experience supporting cloud, infrastructure, workplace, or enterprise application services.

• Familiarity with service management tools (e.g., ticketing, monitoring, SLA reporting platforms).

• Strong analytical, communication, and stakeholder management skills.

• Ability to operate calmly and decisively under pressure.

• Strong sense of ownership and accountability for service outcomes.

• Client-centric mindset with a focus on long-term relationship management.

• Structured problem-solver with attention to detail.

• Confident communicator across technical and non-technical audiences.

• Collaborative leader who can influence without direct authority.

• MNC Company
• Basic $2700 - $3000 + Allowance + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: West
• Working hours: Monday to Friday (8.30am to 5.30pm)

Job Responsibilities:

• Attend to equipment fault at customers’ premises
• Liaise with the customer and sub-contractors regarding all aspect on the add-on project activities
• Monitor the progress of the work done closely in order to ensure that the schedule and quality of work are met
• Ensure that all materials and equipment are delivered on time as per schedule for site installation or rectification of fault
• To carry out periodic maintenance for our customers
• Any others ad hoc duties as assigned

Job Requirements:

• Possess minimum Nitec and/or Diploma in Electronics and/or Electrical Engineering or relevant field with 1-2 years of relevant experience
• Possess Class 3 Driving License will be an advantage

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

This position supports the service team on the commissioning, preventive maintenance and testing of equipment as well as to provide continual technical support to customers.

• To carry out testing and commissioning of CCTV, Security, Intercom, Fire Alarm, AV & Public Address Systems
• Analysis of equipment failures to determine cause and recommend corrective action
• Respond to service calls or requests and carry out rectification works at site
• Carry out preventive maintenance works for customers as per schedule
• Provide customers with continuous technical and operational program support
• Provide quotations the paid repairs and A&A Works
• Manage the service projects and paid jobs

Main Responsibilities

• Collaborate with the Customer Service Representative to timely resolve client's security system issues.
• Deliver comprehensive support and maintenance services, encompassing routine preventative maintenance, troubleshooting, system upgrades, expansions, alterations, and systems training.
• Create detailed system diagrams using AutoCAD software.
• Build strong partnerships with clients while continuously striving to enhance customer satisfaction.
• Maintain the support & maintenance contract renewal.
• Ensure the excellence of services by strictly adhering to company standards and policies, service requests within the designated region.
• Perform regular preventive maintenance tasks and effectively address daily troubleshooting requirements.
• Thoroughly follow up on all open technical issues until the problems are fully resolved.
• Assume ownership of all service-related issues once the External Hand Over is completed by the Project team.
• Any other ad-hoc duties as assigned by supervisor.

Requirements

• Experience in security system field with knowledge of Access Control or CCTV is a must.
• Basic IT knowledge in hardware, network and database
• Required to stand-by for night jobs (Rotational basis)

Interested applicants, please email your resume to Douglas Tan Yu Feng

Email: douglastan@recruitexpress.com.sg

CEI Reg No: R26160004

EA Licence No: 99C4599

Recruit Express Pte Ltd