Total 13 Manager command center analyst job vacancies in Customer Service category in Singapore

Roles & Responsibilities

Description of Division/Branch

The Ops insights and Analytics team under the Service Management Division (SMD) oversees and leverage data to inform operations policy and optimise operational efficiency. The team seeks to actively sense-make data and deep dive into data to identify trends and issues and recommend actionable insights. 

SMD oversees service coordination and effective implementation of KidSTART programmes nationwide.  We also oversee the service management of Hospitals and cross-regional partners/stakeholders. The ops insights and analytics team is a key pillar of SMD.  

Key Responsibilities

• Build and maintain relationships with key stakeholders across divisions and within SMD to understand business requirements and ensure the data environment serves SMD’s needs effectively e.g. via the data architecture, quality, designing the correct process or system set up to enable automated data collection and subsequent ease of retrieval and analysis.  
• Sense-make, deep-dive, coordinate, collect and manage operational data with KSL divisions and teams, ensuring data is consolidated, structured, and ready for analysis and reporting. 
• Analyse operational datasets and prepare insights reports to strengthen programme implementation.
• Design, develop and maintain operational performance monitoring tools to empower and facilitate SMD business units data-related work, including building dashboards to track key indicators such as service delivery trends, case management and manpower and resource utilisation.
• Maintain data governance practices for programme operations, including adherence to data standards, and supporting appropriate data access and usage in compliance with organisational and regulatory requirements.
• Ensure proper documentation of processes, reports verification, administration of SSNet Accounts, etc.
• Support the administration and tracking of division’s budget and operational planning to ensure effective and sustainable programme delivery.

Competencies

• Strong proficiency in data and analytics tools such as Excel, Power BI (preferred) and Tableau with experience in data manipulation, visualisation, applied statistical analysis. Familiarity with predictive or trend modelling will be an advantage.
• Minimum 3-5years’ experience working with data, operations or programme analytics. Experience in the social service, non‑profit, public or community-sector is an advantage but not a pre-requisite.
• Good working knowledge of data governance practices, including data quality framework, metadata management, governance standards and role-based access controls.
• Strong planning and problem-solving skills; demonstrates initiative and innovation in developing and improving operational or data-driven solutions.
• Meticulous and organised, with strong administrative, facilitation, communication and knowledge management skills, and the ability to translate data into clear and actionable insights for diverse stakeholders.
• Able to adapt to a fast‑paced, continuously evolving environment, and is confident navigating ambiguity when priorities or requirements shift
• Confident and collaborative team-player with strong interpersonal skills and ability to partner across different divisions.
• Familiarity with systems thinking, process automation tools (e.g. Robotic Process Automation), track record with applying AI tools effectively in service delivery, will be an advantage.

Responsibilities:

• Responsible as overall on-site person-in-charge for property management services under this Building

• Responsible for smooth building/ facilities management operation including developing guidelines/ Standard Operating Procedures and advise the Building Owner with options available and best resolution based on requirements and its practices and site circumstances.

• Responsible for incident control, management, activation of rightful parties for incident response and timely reporting/ escalation.

• Responsible as Site Main Controller (SMC) under CERT team setup.

• Represent the Building Owner on Contractors’ management and to ensure Contractors’ safety compliance.

• Responsible for maintenance and upgrading activities including power shutdown for HT/LT (High Tension/Low Tension) servicing/genset load test, cyclical replacement works from planning, execution till defects closure.

• Responsible to advise Building Owner and make recommendation ensuring its maintenance regime by Contractors is timely, appropriate and adequate and licenses renewal/authorities submission are in compliance with latest authorities requirements, Acts, Regulations, Singapore Standards, Code of Practices.

• Responsible for preparation of annual OPEX/CAPEX budget, its control and monitoring.

• Liaison with its Users, customers and Contractors.

Requirements:

• Degree in Electrical Engineering / Mechanical & Air-Conditioning Engineering or equivalent with

• At least seven (7) years of relevant experience in managing similar facilities and data centre facilities, with three (3) years managerial roles in similar project scale and competent to handle key building infrastructure systems and FM200, VESDA, CRAU, BMS

• Compulsory certification:

• bizSAFE Level 2,

• CERT training / WSQ Respond to Fire & HazMat Emergency

• WSQ Implement Incident Management Processes

Responsibilities

• Lead the infrastructure SRE team to support Tencent Cloud's global infrastructure.
• Oversee the platform SRE team responsible for cloud products including Kubernetes, databases, IAM, and API servers.
• Manage the technical service support team for overseas customer support, focusing on key accounts.
• Develop and maintain an independent overseas SRE system, ensuring strict segregation.
• Establish and manage professional service teams for customer migration and cloud architecture improvement.
• Develop migration tools, solutions, and frameworks for Tencent Cloud.
• Act as the chief architect for private cloud products and cloud-native platforms, including Kubernetes, micro-services, and serverless functionalities.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• 10+years of experience in Cloud-related R&D, SRE, infrastructure, and service support.
• Proven leadership in managing global technology support teams.
• In-depth knowledge of cloud infrastructure, Kubernetes, databases, IAM, and API servers.
• Excellent communication skills in both English and Chinese Mandarin, with the ability to manage technical proposals, presentations and relationships with key accounts and stakeholders professionally in both languages.
• Strong problem-solving skills and a strategic mindset.

Responsibilities:

• Responsible as overall on-site person-in-charge for property management services under this Building

• Responsible for smooth building/ facilities management operation including developing guidelines/ Standard Operating Procedures and advise the Building Owner with options available and best resolution based on requirements and its practices and site circumstances.

• Responsible for incident control, management, activation of rightful parties for incident response and timely reporting/ escalation.

• Responsible as Site Main Controller (SMC) under CERT team setup.

• Represent the Building Owner on Contractors’ management and to ensure Contractors’ safety compliance.

• Responsible for maintenance and upgrading activities including power shutdown for HT/LT (High Tension/Low Tension) servicing/genset load test, cyclical replacement works from planning, execution till defects closure.

• Responsible to advise Building Owner and make recommendation ensuring its maintenance regime by Contractors is timely, appropriate and adequate and licenses renewal/authorities submission are in compliance with latest authorities requirements, Acts, Regulations, Singapore Standards, Code of Practices.

• Responsible for preparation of annual OPEX/CAPEX budget, its control and monitoring.

• Liaison with its Users, customers and Contractors.

Requirements:

• Degree in Electrical Engineering / Mechanical & Air-Conditioning Engineering or equivalent with

• At least seven (7) years of relevant experience in managing similar facilities and data centre facilities, with three (3) years managerial roles in similar project scale and competent to handle key building infrastructure systems and FM200, VESDA, CRAU, BMS

• Compulsory certification:

• bizSAFE Level 2,

• CERT training / WSQ Respond to Fire & HazMat Emergency

• WSQ Implement Incident Management Processes

JOB SUMMARY

The Manager/Assistant Manager will be responsible for managing the day-to-day operations of the Senior Care Centre at Canberra, ensuring that high-quality care is provided to the clients in the programme. The Manager/Assistant Manager will work closely with the Reporting Officer to ensure that the centre's policies and procedures are followed and that the centre meets all relevant regulations. Additionally, the Manager/Assistant Manager will be responsible for providing support and guidance to the centre's staff to ensure that they are equipped to provide the best possible care to our clients.

JOB SCOPE/ KEY RESPONSIBILITIES

Administration

· Responsible to management in all matters pertaining to administration, operations and control of the centre

· Assist management in developing and implementing policies and procedures to ensure that the centre meets all relevant regulatory requirements

· Assist in preparing annual budget for the centre

Service Development & Sustainability

· Assist in programme planning and services review of the programmes. Together with management, may be involved with strategic planning for development of the centre based on the needs of the clients (e.g. rehabilitation initiatives, active ageing models, dementia care, etc)

Networking

· Participate in outreach to referral agencies, community organisations and hospitals for client referrals to the centre

Operations/Professional Matters

· Supervise a multidisciplinary professional team including social workers, therapists, clinical support staff and administrative staff, and work with various government as well as community-based organisations to offer services to adult and elderly with disabilities

· Assist management by leading the professional team in developing the service models, setting service guidelines/standards and monitoring service delivery of programmes

· Track the achievement of key performance indicators by providing progress reports and data analysis for planning and reporting purposes

· Provide leadership and guidance to the staff, including setting performance targets and providing regular feedback and coaching

· Assist in submission of indicators to all relevant funding agencies such as MOH, MSF, NCSS and SG Enable etc. Coordinate the claims for submission to funding agencies

Other Duties

· Any other duties as may be assigned from time to time

JOB HOLDER REQUIREMENT

• Bachelor's degree in any discipline related to business or health administration from a good University

• At least three years of experience in a senior care centre or a related field

• Excellent management and leadership skills with demonstrated ability to lead a multi-disciplinary team

• A preferred understanding and knowledge of the sector and dynamics

• Excellent communication, interpersonal and leadership skills

• Strong organizational, problem-solving and decision-making skills

• A commitment to service excellence and the highest standards of professionalism

• A strong sense of empathy and compassion for seniors and their families

Job Description & Requirements

Fault Reporting Center Manager

1. Oversight and Management

• Manage the Fault Reporting Center (FRC) operations for the hospital.
• Supervise staff handling incoming fault reports from various departments.
• Ensure smooth workflow and timely processing of reported issues.

2. Fault Reporting & Tracking

• Receive and log equipment malfunctions, facility issues, IT faults, and other operational problems.
• Categorize and prioritize faults based on urgency and impact on patient care.
• Ensure all reported issues are tracked in a centralized system until resolution.

3. Coordination & Communication

• Liaise between hospital departments, technical teams, and external vendors.
• Communicate status updates to department heads or hospital management.
• Ensure critical issues (e.g., life-support equipment failure) are escalated immediately.

4. Analysis & Reporting

• Monitor recurring faults and identify patterns to prevent future issues.
• Generate reports on fault trends, resolution times, and department performance.
• Provide recommendations for process improvement and preventive maintenance.

5. Compliance & Safety

• Ensure that fault reporting aligns with hospital policies, safety standards, and regulatory requirements.
• Support risk management and incident investigation related to equipment or operational failures.

6. Staff Training & Development

• Train staff on fault reporting procedures and use of reporting systems.
• Encourage awareness of safety, efficiency, and accountability across departments.

7. System & Process Improvement

• Maintain and improve the fault reporting system, including software updates.
• Recommend upgrades or procedural changes to minimize downtime and enhance hospital operations.

Key Skills Required:

• Degree, preferably in Facilities Management, Engineering, or Operations Management.
• Strong organizational and leadership skills
• Good technical understanding of hospital equipment and IT systems
• Excellent communication and coordination abilities
• Analytical mindset for trend analysis and preventive strategies
• Knowledge of healthcare safety and regulatory compliance

Interested applicants, please send your CV to skh_hr@stie.com.sg or apply directly via the Apply button on CareersFuture.

The Manager/Assistant Manager will be responsible for managing the day-to-day operations of the Senior Care Centre at Canberra, ensuring that high-quality care is provided to the clients in the programme. The Manager/Assistant Manager will work closely with the Reporting Officer to ensure that the centre's policies and procedures are followed and that the centre meets all relevant regulations. Additionally, the Manager/Assistant Manager will be responsible for providing support and guidance to the centre's staff to ensure that they are equipped to provide the best possible care to our clients.

JOB SCOPE/ KEY RESPONSIBILITIES

Administration

· Responsible to management in all matters pertaining to administration, operations and control of the centre

· Assist management in developing and implementing policies and procedures to ensure that the centre meets all relevant regulatory requirements

· Assist in preparing annual budget for the centre

Service Development & Sustainability

· Assist in programme planning and services review of the programmes. Together with management, may be involved with strategic planning for development of the centre based on the needs of the clients (e.g. rehabilitation initiatives, active ageing models, dementia care, etc)

Networking

· Participate in outreach to referral agencies, community organisations and hospitals for client referrals to the centre

Operations/Professional Matters

· Supervise a multidisciplinary professional team including social workers, therapists, clinical support staff and administrative staff, and work with various government as well as community-based organisations to offer services to adult and elderly with disabilities

· Assist management by leading the professional team in developing the service models, setting service guidelines/standards and monitoring service delivery of programmes

· Track the achievement of key performance indicators by providing progress reports and data analysis for planning and reporting purposes

· Provide leadership and guidance to the staff, including setting performance targets and providing regular feedback and coaching

· Assist in submission of indicators to all relevant funding agencies such as MOH, MSF, NCSS and SG Enable etc. Coordinate the claims for submission to funding agencies

Other Duties

· Any other duties as may be assigned from time to time

JOB HOLDER REQUIREMENT

• Bachelor's degree in any discipline related to business or health administration from a good University

• At least three years of experience in a senior care centre or a related field

• Excellent management and leadership skills with demonstrated ability to lead a multi-disciplinary team

• A preferred understanding and knowledge of the sector and dynamics

• Excellent communication, interpersonal and leadership skills

• Strong organizational, problem-solving and decision-making skills

• A commitment to service excellence and the highest standards of professionalism

• A strong sense of empathy and compassion for seniors and their families

OTHERS

• Working Location: Canberra

We are looking for a Assistant Center Head for our PlayFACTO school at Tampines Central!

Roles and responsibilities (5 day week - required to work on Sat Mornings)

• Lead team of teachers and centre care taker to oversee the daily operation of the center.
• Guide, support, and assist the teaching team towards the betterment of our students.
• Ensure the safety and wellbeing of our students and staff.
• Liaise with parents and guardians regarding children’s progress, behaviour, billing, logistics, and administrative matters.
• Work with teachers to plan programme planning and develop curriculum.
• Support Cluster Head on enrollment targets and student registration.
• Carry out other ad-hoc duties assigned by Cluster Head.

Requirements:

• Diploma in Education/Teaching/Business Management with minimum of 1 year of working experience in a student care center.
• Proficient in MS Office (Word, Excel and PowerPoint).
• Good communication (written and spoken), interpersonal and leadership skills.
• Diligent, meticulous, organised and able to multi-task.
• Possess a passion for working with children.

Salary (based on suitability and relevant experience) :

• $2,800 - $3,200

We seek you understanding that only shortlisted candidates would be contacted.

Fault Reporting Center Manager

1. Oversight and Management

• Manage the Fault Reporting Center (FRC) operations for the hospital.
• Supervise staff handling incoming fault reports from various departments.
• Ensure smooth workflow and timely processing of reported issues.

2. Fault Reporting & Tracking

• Receive and log equipment malfunctions, facility issues, IT faults, and other operational problems.
• Categorize and prioritize faults based on urgency and impact on patient care.
• Ensure all reported issues are tracked in a centralized system until resolution.

3. Coordination & Communication

• Liaise between hospital departments, technical teams, and external vendors.
• Communicate status updates to department heads or hospital management.
• Ensure critical issues (e.g., life-support equipment failure) are escalated immediately.

4. Analysis & Reporting

• Monitor recurring faults and identify patterns to prevent future issues.
• Generate reports on fault trends, resolution times, and department performance.
• Provide recommendations for process improvement and preventive maintenance.

5. Compliance & Safety

• Ensure that fault reporting aligns with hospital policies, safety standards, and regulatory requirements.
• Support risk management and incident investigation related to equipment or operational failures.

6. Staff Training & Development

• Train staff on fault reporting procedures and use of reporting systems.
• Encourage awareness of safety, efficiency, and accountability across departments.

7. System & Process Improvement

• Maintain and improve the fault reporting system, including software updates.
• Recommend upgrades or procedural changes to minimize downtime and enhance hospital operations.

Key Skills Required:

• Degree, preferably in Facilities Management, Engineering, or Operations Management.
• Strong organizational and leadership skills
• Good technical understanding of hospital equipment and IT systems
• Excellent communication and coordination abilities
• Analytical mindset for trend analysis and preventive strategies
• Knowledge of healthcare safety and regulatory compliance

Interested applicants, please send your CV to skh_hr@stie.com.sg or apply directly via the Apply button on CareersFuture.

• Reputable Data Center owner in Singapore
• Job scope: APAC

About Our Client

Our client is a leading global data centre operator headquartered in Singapore, with operations across Asia, Europe, and the US. They develop and operate large-scale, high-performance data centres that support hyperscale and enterprise customers worldwide.

Job Description

• Provide engineering support for data centre operations as the SME for electrical and other critical systems.
• Lead root cause analysis (RCA) for technical issues and implement corrective and preventive actions.
• Act as the Level 2 / Level 3 escalation point for complex infrastructure issues from site operations teams.
• Develop and maintain engineering standards, procedures, MOPs, drawings, and testing documents.
• Manage the lifecycle of critical equipment, including maintenance strategy, upgrades, and replacement planning.
• Conduct risk assessments to identify points of failure and recommend mitigation measures.
• Support business continuity and disaster recovery planning from an engineering perspective.
• Work closely with teams such as Site Operations, Service Assurance, and Technical Service Management to ensure smooth operations.
• Collaborate with the Technology and Project Delivery team to improve the design and maintainability of new data centre builds.

The Successful Applicant

• Bachelor's Degree in Electrical Engineering.
• At least 8 years of experience in operations, maintenance, commissioning, construction, or design of mission-critical facilities (data centre experience preferred).
• Regional experience is an advantage.
• Certifications related to Energy and Environmental Management such as SCEM, Green Mark, LEED GA, or LEED AP are preferred.
• Experience managing certification programmes such as ANSI/TIA-942, Uptime, BCA-IMDA Green Mark, SS564, LEED, or ISO.
• Professional certifications such as PE, PMP, Chartered Engineer, or Uptime Accredited Tier Designer/Specialist are preferred.
• Familiar with industry standards such as ASHRAE, Uptime Institute, ISO, NFPA, and Singapore Standards.
• Strong communication and stakeholder management skills.

What's on Offer

• Permanent role with opportunities for career growth.
• Work within a reputable company in the Data Center sector.

Contact

Hazel Choi (Lic No: R24122391 /EA no: 18S9099)

Quote job ref

JN-032026-6964453

Phone number

+65 6533 2777

RESPONSIBILITIES:
Team management

• Lead the team sharing vision, providing objectives, monitoring and assessing the team and individual performance
• Managing resources competencies (evaluation, training needs) with the objective to anticipate project needs
• Preparing budget and optimizing the team structure to be able to handle projects and services
• According to projects identified during priority and forecast reviews, allocate Project / Service Delivery managers
• Recruit new talents when needed and supervise their ramp-up
• Monitor team activity ensuring expected KPIs are met

Projects portfolio management

• Taking commitment in front of internal and external customers regarding the ability to deliver future projects based on resources capacity (slotting process)
• Supporting the team to review quotations, get requested resources for the project, identify and manage risks, commit on lead-times, get support from other organizations.
• Supervising projects taking into accounts the following criteria:
  - Customer satisfaction
  - Cost control
  - Business growth
  - Process implementation & Quality of the delivered solution
  - Project team motivation
• Reviewing project plan and delivery proposed by project managers in taking GO / NO GO decision in management reviews
• Reviewing CR and project events for approval
• Making decisions that impact multiple projects in his/her portfolio, such as selecting priorities for resource allocations.
• Working closely with engineering managers, product managers, sales teams and customers to solve issues related to projects delivered by his/her team

REQUIREMENTS

• ≥ 5 years’ experience in project and/ or service delivery management
• ≥ 3 years in team management and leadership
• Excellent customer relationship management / communication.
• Strong organizational skills.
• Solid resource planning and problem-solving skills.
• Crisis and Risk management.
• Negotiation skills and partners and suppliers management
• Experience to work with the multi-national and multi-site environments.
• Strong teamwork skills and attention to detail.
• Quality assurance
• Legal Aspect of software
• Working experience in Telecom
• PMP/ ITIL certification is a plus.

Summary:

The Manager plans, develops and reviews the services and operations of the Enabling Skills for Life (ESLP) – Living Skills, formerly Day Activity Centre. He / she also drives the post-18 service continuum, and co-lead or develop initiatives within the adult service landscape or for SPD, to meet emerging needs of the clients and caregivers, or for SPD strategic development.

JOB SCOPE/ KEY RESPONSIBILITIES

Administration

• Responsible for all matters pertaining to administration, operations and control of the living skill and care programmes.

• Recommend policies and practices for the efficient and effective operation and management of services under your purview as well as implementing those policies and practices.

Operations

• Drive outreach activities to enrol persons with disabilities (PwDs) and caregivers.

• Develop and implement a slew of independent living skills, social engagement and care programmes to engage PwDs and caregivers.

• Supervise a multidisciplinary team including social workers, therapists, support and administrative staff, and work with various government as well as community-based organisations to offer services to adults with disabilities.

• Lead the team in developing the service model / review, setting service guidelines/standards and monitoring service delivery of programmes.

• Responsible for achieving key performance indicators, providing progress reports and assisting in data analysis for planning and reporting purposes.

• Keep abreast of latest development in service delivery of related areas to ensure that service delivery for our clients are updated.

• Submit indicators to all relevant funding agencies such as MSF and SG Enable etc. Coordinate the claims for submission to funding agencies.

• Prepare annual budget for the center, and relevant papers where required.

Service Development & Sustainability

• Engage in organizational planning i.e. strategic planning, programme planning and services review of the programmes

• Ensure the sustainability of the programmes, including funding exploration and renewals.

• Keep current with the funding rates (norm costs) and requirements for the programme.

• Prepare annual budget for the center.

Networking

• Responsible for outreach to referral agencies, community organizations and hospitals for client referrals to ESH

• Participate in events organized or supported by SPD and develop strong networks with other Social Service Agencies (SSAs), community organizations and funding bodies like MSF, NCSS and SG Enable, towards active collaborations.

JOB HOLDER’S REQUIREMENT

• Master or Bachelor degree in any discipline related to health science from a good University.

• At least 5 years of relevant working experience in managing programmes for persons with disabilities.

• Excellent management and leadership skills with demonstrated ability to lead a multi-disciplinary team.

• Business planning and marketing experience preferred.

• Communicative, persuasive and able to encourage and motivate the team.

• A good understanding and knowledge of the sector and dynamics is an advantage.

Requirement: Flexible on weekends and Public Holiday when team support needed.

The Contact Center Manager is responsible for overseeing the daily operations of the contact center (Thai, Indonesia, Vietnam markets), ensuring high levels of customer satisfaction, operational efficiency, and team performance. This role manages customer service representatives, drives performance improvements, implements processes, and ensures service quality standards are consistently achieved.

Key Responsibilities

Operations Management & Human Resources

• Manage and supervise daily contact center operations (calls, emails, chat channels).
• Ensure service levels, response times, and KPIs are met.
• Develop and implement operational procedures and workflows.
• Monitor call volumes and workforce planning (Roster) to ensure adequate staffing.
• Order and control small assets (PC/monitors) and amenities for the center
• Coordinate staff recruitment, onboarding and termination with Allegiance as well as welfare benefits contracts
• Submit Overtime and monthly bonus file to Allegiance

Team Leadership

• Recruit, train, coach, and develop contact center Team Leaders and agents.
• Conduct Monthly and annual performance reviews and provide constructive feedback.
• Foster a positive, motivated, and customer-focused work environment
• Coordinate animation (monthly events) with Team Leader and Director
• Handle escalated customer complaints and complex cases.

Performance & Quality Management

• Track and analyze performance metrics (AHT, CSAT, CVR, AVERGA) on daily and monthly basis.
• Prepare operational reports and present performance insights to senior management.
• Animate the Quality committee with Coach, Team Leaders and Quality Manager and define improvement initiatives.
• Identify training needs and organize coaching sessions.

Compliance & Process Improvement

• Ensure compliance with company policies and data protection regulations. Assist Director with PCI certification