Total 2,227 job vacancies in Upper Coomera

Job Summary

Seeking Maintenance System Engineer to perform installation, maintenance, and troubleshooting of electronic and network systems, ensuring system uptime and client satisfaction.

Mandatory Skill-set

• ITE/Diploma/Degree in Electrical/Electronic Engineering, Infocomm, Computer Science, Mechanical Engineering, or a related field;
• Must have 2 years of experience in system implementation, maintenance, or similar technical roles;
• Must have experience in operating, upgrading, and maintaining Windows Server and Linux systems;
• Provide 24×7 hands-on installation, maintenance, and troubleshooting of end devices and central equipment, ensuring system uptime
• Strong understanding of the full software lifecycle — from deployment to maintenance;
• Excellent troubleshooting and fault analysis skills for system and network issues;
• Familiar with site installation practices, project cycles, and preventive maintenance;
• Strong communication, initiative, and problem-solving abilities;
• Knowledge of project management tools (e.g., Microsoft Project) is an advantage
• Customer-oriented with the ability to manage expectations and deliver quality support.

Desired Skill-set

• Experience with security system integration, site safety practices, and industrial standard;
• Practical knowledge in cable routing design and updating technical drawings.

Responsibilities

• Install, maintain, and troubleshoot end devices and central equipment, ensuring system uptime;
• Respond to client service requests and provide on-site support when needed;
• Prepare quotations, execute Variation Orders, and manage ad-hoc service works.
• Read construction drawings, plan cable routing, and update as-built documentation.
• Coordinate with clients, consultants, contractors, and subcontractors on installation and commissioning.
• Perform system updates, patching, and vulnerability remediation under guidance.
• Support contract administration, reporting, billing, and maintenance documentation.
• Ensure compliance with industrial standards, safety regulations, and maintain high service quality.
• Maintain strong client relationships and provide regular updates on maintenance activities.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest. 

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website(https://www.sciente.com/privacy-policy). 

Confidentiality is assured, and only shortlisted candidates will be notified for interviews. 

EA Licence No. 07C5639 

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Handle phone call enquiries of current and prospective members in respect to Airline industry programme.
• Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets and effecting changes to schedules.
• Maintain member accounts whenever there are changes in their profiles.
• Advise on latest promotions and mechanics including send programme related collaterals and forms.
• Manages feedback/ complaints and liaise with backend support to resolve members’ issues.
• Meet daily KPI requirement.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a GCE ‘N’ levels in any field.
• Preferably with 1 year of working experience in contact centre is ideal for this position. However, fresh graduates are encouraged to apply.
• Strong time management skills and amenable to work rotating shifts.
• Exposure to strong customer-orientated environment is an added advantage.
• Possess strong analytical skills to identify cause of problems & recommend solutions.
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.

Company Overview

Honsen Group is Singapore’s award-winning labelling and converting solutions provider with production facilities in Singapore, Malaysia, and China. We deliver comprehensive labelling, silkscreen printing, die-cutting, and precision punching services across diverse industries.

Job Summary

Ensure compliance with quality system regulations and ISO standards while managing quality assurance processes to maintain operational efficiency and prevent nonconformities in production.

Responsibilities

• Ensure company compliance with quality system regulations, ISO standards, and applicable federal requirements to maintain certification and operational integrity
• Implement and maintain ISO standards across all organizational levels to uphold quality management system effectiveness
• Manage changes in production areas by assessing and controlling potential adverse impacts to ensure uninterrupted operations
• Conduct regular Quality Management System (QMS) briefings to raise employee awareness and promote adherence to quality standards
• Support environmental compliance activities, including managing Environmental Declarations and RoHS document control to meet regulatory requirements
• Monitor program performance post-implementation to identify and prevent recurrence of operational issues, ensuring continuous process efficiency
• Manage nonconformities by reviewing in-process quality failures, determining disposition of nonconforming materials, and coordinating with customers and suppliers to resolve issues
• Resolve quality assurance issues by conducting Corrective and Preventive Actions Reports (CPAR) and performing root cause analysis to drive continuous improvement
• Determine critical inspection points for new projects based on customer drawings and product specifications to ensure product quality and compliance

Company Overview / Employee Value Proposition

We are an experienced builder team with more than 50 years of demonstrated history working in the construction and built environment industry. Our team comprises seasoned professionals who have worked on projects in the Hospitality, Residential, Retail, F&B, Financial, and Commercial Real Estate sectors. With strong skill sets in construction management, we have successfully completed and delivered an extensive portfolio of projects in Singapore and around the region.

Job Summary

You will assist Project Managers in coordinating ongoing projects by monitoring plans, schedules, budgets, and expenditures to ensure timely delivery. You will engage stakeholders, manage project documentation, assess risks, and support project execution to drive successful outcomes.

Responsibilities

• Monitor and maintain project plans, schedules, work hours, budgets, and expenditures to ensure alignment with project goals
• Organize, attend, and actively participate in stakeholder meetings to facilitate communication and decision-making
• Document meeting actions and decisions, and follow up to ensure timely resolution and progress
• Prepare clear and effective presentation materials to support meetings and project updates
• Track project deadlines and implement measures to ensure timely completion of deliverables
• Identify and evaluate project changes, coordinating adjustments with relevant stakeholders
• Provide administrative support to streamline project workflows and documentation management
• Execute assigned project tasks to support overall project objectives and timelines
• Develop project strategies that align with organizational frameworks and project requirements
• Ensure all projects comply with established frameworks and maintain accurate, up-to-date documentation
• Assess project risks and issues, proposing practical solutions to mitigate impact and maintain progress
• Manage stakeholder expectations and facilitate consensus towards optimal project solutions
• Chair and facilitate meetings when appropriate, distributing minutes to ensure clear communication among project team members
• Create and maintain a project management calendar to track goals, milestones, and deliverables
• Respond promptly and effectively to Clients’ and Consultants’ needs to maintain strong relationships
• Oversee external vendors and suppliers to ensure quality and timely delivery of services
• Conduct client surveys to gather feedback and inform project improvements
• Collect and analyze site data to support project decision-making and process enhancements
• Identify and define new processes for continuous improvement in project execution

Required competencies and certifications

• Competency in Microsoft applications including Project, Word, Excel, and PowerPoint to support project coordination tasks
• Ability to work effectively under tight deadlines, both independently and collaboratively within a team
• Strong verbal, written, and presentation communication skills to engage stakeholders and convey project information clearly
• Knowledge of file management, transcription, and administrative procedures to maintain project documentation

Preferred competencies and qualifications

• Prior work experience in project coordination or related roles is advantageous but not mandatory
• Passion for the role and willingness to learn and develop project management skills

SAP EWM –Functional Consultant

• 7+ yrs of SAP EWM/WM strong functional experience preferably in hi-tech industries.
• Must have at least 3 yrs of SAP EWM functional experience
• Must have at least 2 full lifecycle implementation experience
• Must have good cross functional knowledge in MM/PP, QM modules.
• Ability to lead requirements and design sessions.
• Working experience with inbound/outbound/Physical inventory and internal warehouse processes.
• Working with business users to identify the bottlenecks process and propose solutions
• Good experience in EWM/WM processes including Inbound , Outbound, Internal warehouse processes
• Good experience in all standard SAP WM/EWM configurations including Warehouse org structure, Placement and removal strategies, Physical inventory, Print configurations
• Working experience on RF. RFID experience will be added advantage.
• Working experience in writing functional specs for RICEWF objects and working with the development team

Understanding of transportation and carrier booking preferred.

Job Summary

We are looking for a seasoned Service Delivery Manager to oversee the reliable operation, maintenance, and ongoing enhancement of IT mission critical systems.

Mandatory Skill-set

• Degree in Information Technology, Information Systems or Computer Science;
• At least 8 years of relevant hands-on experience in service delivery, leadership experience and project management;
• Must have experience in IT System Operations & Maintenance (O&M);
• Must have hands-on knowledge and application of ITIL framework;
• Proven team leadership and stakeholder management skills;
• Experience in managing SLAs, vendors, and service performance;
• Strong problem-solving, proactive, self-driven mindset with strong ownership and accountability;
• Excellent organizational skills with a customer-focused and continuous improvement approach.

Desired Skill-set

• SCRUM, ITIL and PMP certifications are an added advantage.

Responsibilities

• Lead, coach, and develop a Level 1 & Level 2 support team, fostering a collaborative and performance-driven culture; 
• Oversee daily IT system operations, ensuring compliance with security, safety, and operational standards; 
• Plan and manage preventive maintenance, system changes, service requests, and corrective activities; 
• Maintain accurate IT asset tracking, documentation, and audit-ready records; 
• Manage third-party vendors and subcontractors, including contracts, performance reviews, and service delivery quality; 
• Monitor SLAs and service performance, driving continuous improvement initiatives; 
• Act as the primary customer and stakeholder contact, managing budgets, costs, and timely issue resolution.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.
When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website

(https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Scope:

• Provide supervision services for all Architectural works to ensure that contractors complies with contract/authorities'/agencies' requirements

• Oversee the Architectural team and personnel

• Provide all necessary endorsement

• Review all drawings and specifications and highlight any discrepancies, non-workable and/or missing details to OIC and the QP(D)s and QP(S)

• Review and comment on all construction method statements, risk assessmentsfor works, workplans, design for safety (DfS) workshop and SOP proposals

• Provide all relevant endorsements required by authorities/agencies/client

• Assist QPD for application of TOP and CSC

• Prepare site supervision plan and supervise all works directed by OIC

• Monitor project progress to ensure timely completion and prepare necessary site progress and status report for update to client

• Adhere to regulations and requirements of all stakeholders for any supervision work while ensuring proper supervision

• Monitor contractors' safety performance and participate actively in site safety management

• Conduct roving safety inspections, emergency & incident response and facts finding

• Report any accident/incident/near miss on site

Requirements

• Minimum 8 years of experience , of which at least 5 years in major construction works in buildings, architectural and fitting out works
• possess degree recognised by BOA
• Conversant with statutory code and requirements for site supervision, quality control procedures, construction administration and submission of progress report
• Strong leadership skills
• Familiar with all procedures in the Workplace Safety & Health Manual
• 5.5 work week (44 hours/week)

Job Summary

We are seeking a Lead / Senior Cybersecurity Governance Specialist to join the CISO Office, responsible for shaping and driving enterprise-wide cybersecurity governance, risk management, and security architecture standards across a large, complex organisation.

Mandatory Skill-set

• 10–12 years of experience in Cybersecurity GRC, Information Security Risk Management, or Security Architecture, with exposure to large, complex enterprise environments;
• Proven ability to manage cybersecurity risks across enterprise IT, cloud platforms, and large-scale digital systems;
• Must have strong knowledge of security governance frameworks, including Singapore Government policies (e.g., IM on IT Management), NIST, and ISO 27001;
• Must have strong expertise in risk assessment methodologies (e.g., TVRA) and translating technical vulnerabilities into business risk;
• Deep understanding of Zero Trust Architecture (ZTA) and modern cybersecurity technologies such as Firewalls, EDR, IAM, SIEM, CSPM, CWPP, CASB, and secrets management;
• Ability to map defensive controls to the MITRE ATT&CK framework, with solid understanding of offensive security concepts and threat actor TTPs;
• Excellent stakeholder management, communication, and presentation skills, with the ability to influence senior leadership;
• Strong analytical and critical thinking skills to identify systemic security issues and drive continuous improvement.

Desired Skill-set

• Exposure to Operational Technology (OT) and Industrial Control Systems (ICS) security environments;
• Hands-on experience with manual and automated security testing and assessment tools;
• Professional cybersecurity certifications such as CISM, CRISC, CISSP, OSWE, with OSCP as a good-to-have;
• Experience working within large-scale government, regulated, or critical infrastructure environments;
• Familiarity with advanced threat intelligence, attack simulation, and adversary emulation concepts.

Responsibilities

• Establish and maintain organisation-wide cybersecurity risk registers as living artefacts reflecting real-time threats and project risks;
• Lead and facilitate risk discussions with senior management, CIOs, and agency leaders, translating technical risks into business and operational impact;
• Develop and implement consistent risk analysis frameworks that enable informed risk-taking and innovation;
• Embed cybersecurity risk management across the full system lifecycle, from design to deployment and operations;
• Define and govern unified Threat Risk Assessment (TRA) standards across cloud, web applications, and OT/ICS environments;
• Establish SOPs for Crown Jewel identification, critical information asset classification, and comprehensive threat modelling;
• Standardise and govern security controls to ensure technical effectiveness beyond baseline compliance;
• Lead the development and execution of a Zero Trust Architecture (ZTA) roadmap, including identity-based security and micro-segmentation;
• Provide security architecture and GRC advisory for high-impact and critical digital systems;
• Evaluate and govern security technologies to ensure continued effectiveness against evolving threats;
• Establish and manage third-party and software supply chain risk management frameworks;
• Define standards to assess vendor cyber resilience and manage risks from open-source and third-party dependencies;
• Drive continuous audit readiness, oversee closure of audit findings, and ensure root-cause remediation;
• Analyse audit trends to identify systemic security weaknesses and implement proactive improvements;
• Partner with CIOs, CISOs, and project owners to build a proactive, risk-informed security culture;
• Track evolving threat actor TTPs and emerging technologies, periodically reviewing the effectiveness of security controls.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website

(https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

• Perform all roles and responsibilities required of site supervisors under BCA
• Supervise timely execution of the works and maintain quality control and ensure that works are carried out in accordance with the contract specifications, drawings, allocated timeframe, all other contract documents and site instructions
• Check all drawings and specifications to ensure that works are carried out in accordance with approved plans for discrepancies and report to OIC
• check on quality of works, materials and samples delivered to site, take measures to rectify any non-compliance and report to OIC on any materials not conforming to specifications
• prepare defect lists, monitor progress of rectification works and ensure all defects are satisfactorily rectified
• Supervise works to comply with statutory requirements and specifications
• Ensure that structural elements or critical works are being carried out in accordance with approved plans
• Attend site, progress, variation, QAQC and coordination meetings and to keep proper minutes of these meetings
• Help resolve main contractors' queries and coordinate the works with other contractors
• Inspect and assist with handing/taking over of completed works by other contracts
• Ensure that proper and updated records of all works are kept
• Carry out coordination of all building and M&E Services
• Working with the safety team, ensure that safety on site maintains at a maximum level
• Any other adhoc duties

Criteria

• RTO-M&E shall possess a Diploma in Mechanical or Electrical Engineering from a Polytechnic or equivalent;
• Min 5 years of relevant experience as RTO (M&E), of which at least 2 years shall be involved in the supervision of airfield systems, utilities, fuel hydrant, building services, and security systems;
• Shift work, including night shift.
• Have a valid 2026 RTO Certification accredited by IES

#01

Possess Diploma/ Degree in Civil/ Construction Technology

Supervise building construction works

Familiar with steel structure fabrication and erection

Familiar with construction site WSH rules and regulation

Able to communicate simple english

Possess Building Construction Supervisor Safety (BCSS) certificate is an advantage

Class 3 driving license will be an added advantage

Work at height supervisor (WAH) certificate preferred

Scissors lift/ boom lift certificate an advantage

Job Description & Requirements:

• Control incoming and outgoing project records in accordance with established procedures
• Duplicate and distribute documents
• Facilitate timely document review, approval and documentation in an effective and efficient manner
• Control all aspects of documentation throughout project's life cycle including:
• Catalogue, post, distribute, track and compile hard and softcopy documents at all project stages
• Assist project team by coordinating document status and distribution
• Audit documents to ensure that project files are current and all stakeholders are adopting the prescribed documentation protocol
• Ensure Project Documental Control policies and procedures to assist in maintaining a current and organized project document management system
• Provide support for change control and document control processes for the project
• Track all documents correspondences and transactions
• file and archive documentation to facilitate easy retrieval
• Assist completion of requests, searches and queries
• Prepare and handover all final as-built documentation

Criteria:

• Minimum O levels certificate or equivalent
• at least 5 years of relevant working experience in registry and document management
• Good document control skills; knowledge on ISO 9001 standards will be preferred
• Good working knowledge of MS Office and adept at spreadsheets and file management systems
• Prior experience with Project Information Management and Electronic Document Management Systems (EDMS)
• Working hours: Monday - Friday, 8:30am - 6pm

Our office looking for an office assistant with min 5 years of relevant experience.

Jobs and the duties:

• Office administration support
• Handle emails and phone calls
• Filing and document management
• Data entry and record keeping
• Schedule appointments and meetings
• Prepare reports and correspondence
• Coordinate office operations
• Support HR and accounts tasks
• Customer service assistance
• Maintain office supplies and inventory etc.

Preferred competencies and qualifications

• Previous experience in office administration, data entry, or related roles to support operational efficiency
• Proficiency in Microsoft Office (Word and Excel)
• High attention to detail to ensure accuracy in handling numbers and inventory data
• Excellent written and verbal communication skills to maintain professional correspondence
• Positive, team-oriented mindset with the ability to multitask effectively in a fast-paced environment

The Senior Associate is responsible for supporting the operational, administrative, and financial functions of SORC to ensure the effective and timely delivery of departmental projects. This role focuses on maintaining high standards in image and dataset management through structured quality reviews, basic annotation and data extraction, and systematic consolidation of project information to ensure accuracy, consistency, and accessibility.

Job Responsibilities:

• Secretariat and Administrative Support: coordination and facilitation of meetings, preparation and documentation of minutes and follow-up on action items, manage documentation, filing systems, and departmental records

• Operational Support: perform image quality reviews, basic annotation, and data extraction to ensure accuracy and consistency, consolidate and manage project datasets and organise records, tracking SOP adherence, and ensuring audit readiness

• Financial, Procurement and Contractual Support: support financial processes including invoicing, expense tracking, and budget submission preparation, assist in procurement activities and ensure proper documentation and compliance with policies, maintain contract documentation and filing

• Stakeholder Management: liaise with internal and external stakeholders to support project and operational requirements, facilitate smooth communication and coordination across teams.

• Other job duties that may assigned by the team or supervisors.

*On-the-job training will be provided, and the candidate must be willing to travel to our Main Centre at Outram Park for training or work purposes when required

Job Requirements:

• Minimum Diploma level holder, fresh Diploma graduate are welcome to apply

• Preferably in Business Studies or Business Management field

• Intermediate computer skills, familiar with use of computers and proficient in Microsoft Office applications

• 1 year working experience in Business or Healthcare administration is preferred

• Good organisational and documentation capabilities

• Good communication and stakeholder engagement skills

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

Why join us?

• 5-day work week (Mon - Fri, 8am to 5:30pm or 8.30am to 6pm)
• KPI incentives
• Training provided

What is your mission?

• Provide excellent support experience to customers via relevant communication channels such as phone lines, emails etc.
• Identify customer's needs, researching any existing issue to provide strategic solutions that will best address customer's needs and ensure that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance with our service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
• Build sustainable relationships and engage customers by taking the extra mile.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• GCE 'A' Level/Diploma/Degree with preferably 2 years of experience in contact centre setting; Candidates with no experience are encouraged to apply
• Effectively bilingual and articulate with a strong command of spoken and written English
• Proficient in MS Office applications with excellent keyboard skills
• Possess good customer handling skills with a positive mindset
• Team player who is able to adapt in a fast-paced environment
• Strong time management skills and motivation to exceed expectations
• Comfortable working with computers and multiple systems

Additional information

• This position will be in a call centre environment
• Mobile phones/recording devices to be kept in a personal locker when on the call floor

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work here:

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future 
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Performs all channel Monitoring to evaluate employee’s behavior and customer service performance and compliance with the company policies and business laws and regulations
• Provides structured and valuable feedback and recommendations to address skills and knowledge gaps and behavioral opportunities
• Prepares and analyzes internal and external quality reports for review with Internal Stakeholders and/or clients
• Collaborates with call quality team members and QA Manager to identify and streamline QA processes and implement process standards that enhance service delivery and the customer experience
• Works in partnership with Operations, Training and Clients in developing and/enhancing evaluation programs that’s targeted to the objectives of the account and will unearth root cause of the problems, possible solutions and provide actionable insights for performance improvement
• Uses Call Center Tools and/or Client Systems to gather data and analyze trends or patterns affecting quality performance
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a GCE ‘A’ level/ Diploma in any field.
• At least two (2) years of relevant working experience in handling contact centre cases in a call centre or service industry environment.
• Good knowledge of MS Excel and PowerPoint with knowledge on basic reports preparation.
• Experience in performing quality audit, root cause analysis, calibration, process improvement initiative.
• Knowledge of Quality terms, tools, and methodologies.
• Demonstrated ability to train and develop new and existing support agents
• Excellent organizational, time management, customer service and problem-solving skills while working in an environment with frequent interruptions.
• Excellent verbal and written communication skills in English and the language of supporting market.
• Strong time management skills and motivation to exceed expectations.
• Comfortable working with computers and multiple systems.