Total 77 Full-time job vacancies in Sydney

We are seeking an experienced Architectural BIM Manager to join our Sydney studio and play a key leadership role in shaping and strengthening BIM practice across the studio.

This is an exciting opportunity for a highly capable BIM professional with an architectural background to lead best practice, support project teams, and drive digital delivery excellence across a portfolio of significant health projects throughout Australia.

Working closely with studio leadership, project teams, and broader digital design stakeholders, you will provide hands-on BIM leadership across projects and within the studio environment. You will help guide standards, workflows, training, and model management, while supporting the successful delivery of complex healthcare projects in a collaborative, design-led practice.

We are particularly interested in candidates with strong Revit capability and experience with dRofus, ideally gained through work on major health, public, or complex technical projects.

About the role

As Architectural BIM Manager, you will be responsible for leading and advancing BIM implementation across the Sydney studio, while also contributing directly to project delivery on major healthcare projects. This role combines strategic oversight with practical support and will suit someone who enjoys working across both people and projects.

You will act as a key point of contact for BIM processes, technical problem-solving, digital standards, and team capability uplift. You will also support interdisciplinary coordination and help ensure consistent, high-quality BIM delivery aligned with client and project requirements.

Key responsibilities

• Provide BIM leadership across the Sydney studio, promoting best practice, consistency, and continuous improvement.
• Support project teams in the setup, management, and delivery of BIM processes across significant health projects.
• Lead and maintain studio BIM standards, templates, workflows, and quality assurance procedures.
• Act as a technical expert in Revit, providing guidance, troubleshooting, and hands-on support to architectural teams.
• Support BIM execution planning, model management, coordination processes, and information exchange requirements.
• Contribute to the implementation and effective use of dRofus, particularly in relation to health planning and data management workflows.
• Work collaboratively with architects, project leaders, consultants, and digital design teams to ensure coordinated and efficient project delivery.
• Assist with staff training, mentoring, and capability development in BIM tools, standards, and processes.
• Help identify opportunities for innovation, efficiency, and improvement in digital design and documentation workflows.
• Support project teams in meeting client, project, and regulatory BIM requirements across all delivery stages.

Empower Australia’s Payments Future with Cuscal 

Ever tapped your phone to buy a morning coffee, or made a purchase from your favourite online store? Chances are, we’ve made it happen.    

At Cuscal, we’ve been at the forefront of payments innovation for almost 60 years, enabling seamless, secure solutions that millions of Australians rely on every day. From launching Australia’s first ATM to being the first certified Australian fast payments Payer and Initiator in 2022, we’ve always pushed boundaries — and we’re not stopping now.   

We are a listed public company (ASX:CCL) with full direct connectivity and production capability across all domestic payment systems. Whilst the major banks leverage this capability for their consumer and business clients, our B2B model focuses on enabling other banks, fintech’s and corporates to deliver innovative and competitive payment and digital solutions to their clients and customers.   

In December 2025, Cuscal expanded its scale and capability through the acquisition of Indue, bringing together two established Australian payments providers with deep roots in the mutual and broader financial services sector. The combination strengthens our B2B focus, broadens our payments and regulated data services offering, and increases our ability to support banks, fintechs and corporates with resilient, secure and future‑ready solutions 

We are looking for a Customer Experience & Process Optimisation Manager  to join our Client, Growth & Strategy Team, supporting our Contact Centre in enterprise initiatives, audits, and transformation programs. 

The Customer Experience & Process Optimisation Manager is accountable for improving customer experience, operational efficiency, and fraud outcomes across Call Direct and Fraud Operation. The role owns customer experience design by leading business analysis and process improvement capability, owning workforce planning, reporting, telephony optimisation, and driving consistent operational standards across the contact centre. Responsibilities for the role sitting across 4 key areas 

1) Customer Experience & Process Optimisation

• Analyse, map, and redesign client and customer-facing processes to reduce friction and improve service delivery outcomes 

• Develop and maintain end‑to‑end customer journey maps to identify and address pain points across all contact centre touchpoints 

• Translate customer, client, and team feedback, complaints, sentiment analysis, and client effort scores into actionable insights 

2) Workforce Planning & Performance Management 

• Own workforce planning across forecasting, scheduling, and resourcing to support service demand and efficiency targets 

• Provide specialist advice to Fraud Operations leadership on workforce planning and capacity management 

3) Operational Improvement & Change Delivery 

• Maintain and support the Contact Centre Improvement Program, including prioritisation and progress tracking   

• Identify operational inefficiencies across workflows and workforce models and design targeted improvement initiatives  

• Define and implement structured process optimisation approaches across manual and automated processes 

• Document, execute, and track process improvement plans through to measurable benefit realisation  

• Deliver regular operational performance reporting against SLAs with clear insights, trends, and recommendations tailored to audience needs 

4) Technology, Telephony & Automation 

• Lead operational ownership of contact centre telephony tools, ensuring configuration and performance  

• Develop and maintain telephony design, flow, and call routing documentation 

• Identify and support automation and technology initiatives that improve efficiency and fraud outcomes.  

• Contribute to future technology investment planning and business continuity planning for contact centre platforms 

About You 
You bring hands-on experience improving contact centre customer experience and operational performance, with strong capability across process design, workforce planning, and performance reporting. You are comfortable owning complex contact centre initiatives end to end, working with Fraud Operations, technology teams, and senior leaders to deliver measurable service, efficiency, and fraud outcomes.

• Extensive experience working within contact centres, multichannel operations, Financial services or similar fast paced and ever evolving environment. 

• Sound knowledge of business process modelling and workflow documentation 

• Proven experience in project and change management analysis, data performance and or business analysis, process improvement, or data analysis. 

• Strong analytical skills, quickly understanding complex concepts and translating them into actionable insights 

• Proficiency in Microsoft Office Suite, JIRA, Confluence, and data visualisation tools

Why Cuscal?    

We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits.    

Next Step    

If you’re excited to join a company that’s shaping the future of how Australia moves money, we’d love to hear from you.  Apply now and let’s explore who you are, what drives you and how you can contribute to our vision for the future.    

Cuscal is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process. We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTQIA+ and people from culturally diverse backgrounds to explore career opportunities with Cuscal.      

 Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms. 

As our Data Centre Project Manager, you’ll be responsible for overseeing and coordinating all aspects of data centre development projects from their initiation to successful completion. You will work with the Principal Contractor and design and engineering consultants to plan, direct, and manage the data centre construction ensuring adherence to design specifications, cost plan, programme, quality standards, with a paramount focus on safety. 

In this role you will work with all project stakeholders during planning, construction, commissioning and handover. You will enable them to reliably deliver NEXTDC data centre projects on time, within budget, and to the highest standards.

You’ll be responsible for the following areas:

• Project Planning
• Design Management
• Risk Management  
• Cost & Commercial Management
• Safety Leadership
• Quality Control
• Culture and Leadership 

As our Design Manager you’ll lead the planning and technical design of data centre projects, ensuring innovative, scalable, and compliant solutions aligned with Hyperscale Data Centre requirements.

Here you’ll support the project delivery across all project phases from due diligence to handover with technical analysis and advice and coordinating multi-discipline teams to deliver the designs for high-performance resilient Data Centres with a focus on safety in design, buildability and prefabrication for speed of delivery and innovation in achieving both technical and commercial outcomes. 

Being our DM PM, you’ll work collaboratively with our Engineering and Design Centre of Excellence SMEs and sector leads, to achieve economies of scale and speed through standardised long lead, free issue equipment, application of lessons learned, NEXTDC design standards, briefs, process and scopes of services to improve speed, scale, security, sustainability, reliability, business case total cost of ownership and ROIC for hyperscale projects.

You’ll be responsible for the following areas:

• Design Management
• Culture and Leadership 
• Safety Leadership
• Project Planning
• Risk Management  
• Cost & Commercial Management
• Quality Control

Our national Building Engineering team is growing, and we are seeking a Principal Fire Protection Engineer to play a key technical and project leadership role across major building and infrastructure projects. Sitting between Senior and Associate Director level, this position is ideal for an experienced engineer ready to step into broader leadership, client engagement and discipline development responsibilities while still remaining hands-on in technical delivery.

You will work across a diverse portfolio including defence, education, health, commercial, aviation and more - driving high-quality fire protection solutions and contributing to the continued growth of our national team.

This role can be based in Sydney or Brisbane. 

How you’ll make a difference

• Lead fire protection design and delivery across complex projects, from early concept and detailed design through to construction support and commissioning.
• Provide high-level technical input across wet and dry fire protection systems including fire hydrants, hose reels, sprinkler systems, alternative suppression systems, gas suppression, detection and EWIS/evacuation systems.
• Oversee design compliance with the NCC, Australian Standards and relevant authorities, ensuring robust safety, quality and performance outcomes.
• Act as a key client interface—building trusted relationships, supporting project acquisition and contributing to business development initiatives.
• Mentor and guide engineers across the team, fostering strong technical capability and supporting career development.
• Coordinate effectively with mechanical, electrical, structural and specialist engineering teams to deliver integrated, multi-disciplinary building solutions.
• Contribute to discipline strategy, technical standards and continuous improvement across the national Fire Protection Engineering practice.

• Award-Winning Superannuation Fund Provider 
• Driving the data quality vision and roadmap
• Purpose-led work: help us create super our members love
• Sydney Located | Hybrid working - blend CBD Office / Home 

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds. We support more than two million members, with around $100 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the role

The Data Quality Management Lead defines and delivers Rest’s enterprise data quality vision, objectives and roadmap. The role leads delivery to uplift data literacy and maturity, ensure Rest meets compliance and data quality risk obligations, and embed processes that support good‑practice data quality. The Data Quality Delivery team is responsible for: -

• Driving the data quality vision and roadmap
• Implementing data quality best practices at Rest
• Protecting Rest’s most important data assets (Critical Data Elements)
• Uplifting the data quality knowledge and skills of our people

What you'll do 

• Lead and maintain the data quality capability roadmap with key data stakeholders.
• Embed data quality management into the delivery and maintenance of enterprise data assets through fit‑for‑purpose tools and processes.
• Build and support data communities of practice and uplift data literacy across Rest.
• Own the evaluation and selection of data quality tools, informed by business needs and market trends.
• Design and maintain operational processes for identifying, prioritising and monitoring Critical Data Elements.
• Partner with the Data Governance Lead to embed data quality and governance into key data delivery processes (e.g. Data Design Authority).
• Oversee data quality management and ongoing governance for prioritised CDEs on Rest’s strategic data platform.
• Work effectively within agile ways of working.

• At Novotel Sydney Darling Harbour, we are seeking a dynamic and energetic people person to join our busy Front Office team as a Assistant Manager to assist in delivering a high level of customer service at all times. This role will include exposure to all areas of the Front Office function.
• Deliver service excellence, from check in to check out and everywhere in between
• Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times
• Answer all telephone calls in a professional manner according to brand standard
• Reconcile cashier floats at the completion of each shift.
• Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program

What you will be doing...

Analysis & Requirements

• Work with business stakeholders to understand needs, pain points, and priorities.
• Translate business requirements into clear functional and technical specifications.
• Analyze current systems and processes and recommend improvements or new solutions.
• Support feasibility studies and impact assessments for new initiatives.

Systems & Application Support

• Act as a subject matter expert for assigned applications and platforms.
• Troubleshoot and resolve complex incidents and problems, coordinating with vendors when needed.
• Perform root cause analysis and implement long-term fixes, not just quick workarounds.
• Monitor system performance and capacity and suggest improvements.

Projects & Changes

• Lead or support IT projects and change requests from analysis through implementation.
• Prepare and maintain documentation: requirements, test cases, user guides,and technical runbooks.
• Coordinate and perform testing (UAT), and support business users during go-live.
• Ensure changes follow internal standards, security guidelines, and change management processes.

Security & Compliance

• Ensure solutions follow security, privacy, and compliance requirements.
• Support audits by providing documentation and evidence when needed.
• Promote good security practices within the team and with business users.

Collaboration & Stakeholder Management

• Act as a bridge between business teams, IT operations, development, and vendors.
• Communicate clearly about priorities, timelines, risks, and impacts.
• Manage expectations and escalate issues when needed, with clear options and recommendations.

Continuous Improvement & Standards

• Identify opportunities to automate manual tasks and streamline workflows.
• Contribute to IT standards, templates, and best practices.
• Keep up to date with relevant technologies and suggest where they can add value.

As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

We are looking for a Senior Analyst, Credit Risk to join our Financial Risk team on a 12-month maximum term contract, to support in the strategic reporting of Financial Risks.

The Senior Analyst will support the Senior Manager Market Risk and Head of Financial Risk in the strategic reporting of Financial Risks to internal stakeholders, ALCO, and Board. The Senior Analyst will develop and maintain business requirements documentation for all reports and implement/develop analytical solutions and apply Machine Learning and AI for deep insights

You’ll also make an impact by: 

Risk Data & Reporting 

• This role has responsibility for establishing and maintaining effective management practices over risk data, allocated systems and reports, including:
• Effectively and efficiently enable Risk to meet statutory and regulatory reporting obligations and produce management reports to support data driven decisions
• Lead the development and implementation of a suite of financial models, dashboards and reports to uplift Risk capabilities
• Establish and maintain standardised data hierarchies to facilitate consistent analysis linking risk results to internal/external drivers
• Maintain a robust control environment over Cuscal’s financial risk data
• Support the Head of Financial Risk and the Senior Manager Market Risk in maintaining Policies and Procedures for the collection, storage, structure, analysis and sharing of financial data
• Automate processes end-to-end and facilitate robust and reliable insight and analysis

Stakeholder Management & Collaboration 

• As the systems support several stakeholders and company initiatives, embedding effective stakeholder management and collaboration practices within the Data and Strategic Initiatives team is a key part of this role
• Test the accuracy of the newly designed and implemented solutions.
• Monitor the accuracy of the required output.
• Work closely with the business for continuous improvement opportunities.
• Utilise data analytics to provide actionable insights and recommendations to enhance risk management practices.
• Produce quality, concise and accurate risk and compliance reports using risk data and insights to management, committees, and the Board.
• Collaborate with business leaders and stakeholders to foster a data-driven culture.
• Oversee and deliver key data governance projects on time and within scope.
• Work closely with data analyst and reporting teams to ensure data is readily available to produce accurate and timely delivery of reports.

Other accountabilities

• Perform scenario/stress tests to inform risk settings and assist in risk model validation activities.
• Deep experience in regulatory reporting and compliance related to treasury risk. Remediation and transformation uplift requiring:
  • Treasury System knowledge (e.g. Murex, Calypso etc)
• Project management skills (problem solving, requirement analysis, business process improvement)

What you’ll bring 

You’ve got the ability to think critically and to solve complex problems. You’ve got excellent communication and an eye for detail. You thrive in a fast-paced environment and are keen to contribute to a dynamic team.

To succeed in this role, you’ll have: 

• Minimum 2 years of experience in analytics, insights and reporting within the finance and banking industry.
• Demonstrated experience in risk management, risk management software, risk reporting, analytics or related field.
• Expert skills in data analysis tools, data visualisation and relevant software (e.g. Excel, SQL, Power BI, Tableau).
• Ability to build relationships, engage and influence senior management and key stakeholders on risk-related matters, communicating complex topics in simple, understandable terms.
• Knowledge of regulatory requirements and industry standards related to risk reporting.
• Strong interpersonal and communication skills with the ability to build effective workplace relationships.
• Ability to work with a high degree of autonomy and be able to demonstrate sound judgment.
• Proficient in executing change management activities.

Team Summary

The Visa Asia Pacific Legal team manages Visa's legal affairs in the Asia Pacific region. Our team provides advice and services to ensure business goals are successfully met and that Visa's brand and reputation are protected while minimizing legal liability and regulatory risk. Our vision entails each legal professional living the guiding principles to be a proactive partner who never loses sight of his/her responsibility to protect the company.

What a Senior Counsel in Legal does at Visa:

The position is for a seasoned business/commercial lawyer to join Visa's legal team that supports Visa's businesses responsible for our Australia, New Zealand and South Pacific markets including in the areas of sales contracts, corporate and commercial matters, technology, products, marketing and IP, and regulatory engagement. The position will report to the Senior Managing Counsel who is the head of Australia, New Zealand and South Pacific for Visa Legal in the Asia Pacific region. The applicant should ideally have experience in commercial business law and management and be able to draft robustly and to a high standard. The applicant must have solid technical legal skills with good commercial/legal risk judgment, and be able to juggle multiple priorities in a fast paced and challenging, but rewarding, environment. 

We are looking for a strong commercial and regulatory lawyer with excellent communication and analytical skills, who is self-motivated, able to work proactively and independently, and who has the skillset and leadership mindset to effectively interact with business units and other support functions at all levels across Visa to influence business directions and bring about positive outcomes. Prior payments experience is not required, although the applicant must be willing to learn Visa's business model and the payments industry.

In this role, you are expected to:

• Work closely with business teams to review and advise using exceptional risk-based judgement on commercial and contractual enhancements and/or new business initiatives, as well as day to day commercial related matters
• Be an effective representative/ stakeholder for the AP Legal team in the global legal office and Country management, and liaise with/cooperate with other members of the global and regional Visa legal team
• Draft, negotiate and drive to completion complex commercial, technology, and strategic partnership agreements that achieve business objectives, advice on deal structures
• Support Visa business teams as they expand their new and existing product and service offerings, and use cases, to banks and other clients in money movement, related financial services products, consumer focused enhancements, new financial/technology products and data products, as well as strategic acquisitions of businesses that can add value to the Visa value chain
• Advise on payments system modernisation, AML/CTF reforms, prudential standards such as CPS 230, and translate these into practical guidance, horizon-scanning updates and implementation recommendations for product and business stakeholders.
• Assist in regulatory and government engagements/consultations with APRA, RBA, ASIC and AUSTRAC, including licence and authorisation applications (for example APRA PPF/SVF and related AFSL permissions) on payment regulations across the Australia, New Zealand and South Pacific region and be an effective strategic advisor to the business and government engagement teams
• Some travel may be required

Why this is important to Visa

The Senior Counsel provides legal advice, counsel and support to Visa’s business operations in Australia, New Zealand and South Pacific, a business of the Asia Pacific region and serves as a trusted and respected advisor to senior management and a variety of business units. The Senior Counsel has responsibility for enabling Visa’s business and protecting Visa, through drafting agreements, assisting with negotiations, and advising on diverse areas of law for strategic partnerships, commercial transactions, technology and intellectual property-related matters as well as daily operations of the business.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

We are looking for a motivated, Accounts Payable Manager, to join our dynamic Financial Operations team on a 12-month maximum term contract!

Your Opportunity 

The Accounts Payable Manager is responsible for delivery of a range of financial processing services for Cuscal related entities to key stakeholders in line with Cuscal policies by, ensuring the day-to-day activities associated with processing of supplier invoices and external contractor, client, regulatory or contractual payments are actioned timely and accurately.

You’ll also make an impact by:

• Ensuring payments, credit notes, and refunds are processed in compliance with financial policies, controls and procedures
• Facilitating internal transfers, international, ad hoc or urgent payments
• Approving and release payment files
• Monitoring accounts to ensure timely payments
• Ensuring prompt resolution of internal/external supplier queries
• Attending to or escalate internal/external supplier issues
• Reviewing and approve vendor details and maintenance of vendor database
• Ensuring appropriate approvals and delegation of authority assigned/obtained
• Co-ordinating administration of Corporate Card, staff expense reimbursements, travel, cab-charge and corporate bank accounts
• Ensuring applicable policies and guidelines are kept up to date
• Working co-operatively with the team to meet operational objectives and assist manager with ad hoc duties, reporting and deliverables
• Contributing to applicable improvement initiatives

Role Vision

We build durable, cross-functional product teams and empower them to deliver meaningful customer outcomes.This role supports the product team by ensuring strong execution, coordination, discovery support, and delivery across the product lifecycle — from early problem exploration through release and launch — helping teams turn strategy into shipped, customer-valued outcomes.

The Associate Product Manager works closely with Product Managers, Engineers, and Designers to support delivery against the four pillars of product success: ensuring our products are Valuable (something customers choose to buy and use), Viable (solutions that work within business constraints), Usable (products users can easily adopt), and Feasible (products we can reliably build and release). Ownership of these pillars is shared across Product, Design, and Engineering.

Purpose of the Role

The purpose of this role is to support both discovery and delivery activities, helping the team deeply understand customer problems and translate those insights into well-shaped, deliverable product outcomes.

This role balances execution excellence (planning, coordination, releases, launches) with hands-on involvement in discovery, including collaborating with engineers to write, shape, and slice user stories that clearly express customer needs and intent.

It is ideal for someone with a few years of professional experience who is looking to specialize in product. The role suits a candidate with strong project management instincts and customer curiosity who wants to grow into broader product ownership over time.

All employees are expected to demonstrate commitment to company values and work collaboratively in support of company goals.

Key Responsibilities

Product Discovery & Problem Understanding

• Participate in discovery activities to understand customer problems, needs, and contexts.
• Engage with customers, end users, and internal stakeholders to build empathy and insight.
• Support synthesis of research, feedback, and operational learnings into clear problem statements.
• Collaborate with Product Managers, Designers, and Engineers to explore solution options.
• Develop a deep understanding of customer workflows, pain points, and desired outcomes.

User Story Definition & Backlog Shaping

• Write, shape, and maintain clear user stories in collaboration with the engineering team.
• Help slice work into meaningful, incremental outcomes that deliver customer value.
• Ensure user stories clearly articulate user needs, acceptance criteria, and business context.
• Support backlog refinement to ensure work is well understood, prioritized, and ready for delivery.
• Act as a bridge between customer intent and engineering execution.

Product Delivery & Execution

• Support Product Managers in translating product direction into clear delivery plans.
• Coordinate delivery activities across engineering, design, QA, and business stakeholders.
• Track progress against plans, milestones, and release commitments.
• Identify delivery risks, dependencies, and blockers and escalate appropriately.
• Maintain delivery artifacts including timelines, release notes, and status updates.

Release & Launch Management

• Coordinate product releases across teams to ensure readiness and alignment.
• Support release planning, sequencing, and cutover activities.
• Own support release communications to internal stakeholders.
• Partner with Sales, Marketing, and Customer Success to support product launches.
• Assist in preparing launch materials such as release notes, FAQs, demos, and internal enablement content.

Product Operations & Ways of Working

• Support agile ceremonies and ensure backlog readiness.
• Maintain product documentation, acceptance criteria, and operational artifacts.
• Help manage cross-team dependencies and shared delivery timelines.
• Contribute to continuous improvement of product discovery and delivery practices.

Core Duties

Discovery & Definition

• Supporting customer interviews, feedback sessions, and discovery workshops.
• Helping teams articulate problems before jumping to solutions.
• Supporting hypothesis creation and validation.
• Translating insights into clear, actionable user stories.

Agile Product Delivery

• Supporting sprint planning, backlog refinement, and release planning.
• Reinforcing strong agile and collaborative delivery practices.
• Ensuring stories and delivery plans reflect real customer needs.

Planning, Coordination & Launch

• Assisting with roadmap execution and milestone tracking.
• Coordinating launch readiness and internal enablement.
• Supporting post-release learning and iteration.

We are seeking a motivated Business Development Representative (BDR) to help generate meetings that convert to qualified opportunities to support early-stage pipeline growth. This role focuses on learning core prospecting and outreach techniques, that engage buying group members and develop foundational knowledge of ServiceNow.

The BDR engages prospective buying groups through structured outreach activities, qualifies meeting interest using defined guidelines, documents interactions accurately, and hands off qualified meetings to the GTM team (s) for opportunity validation. In addition to engaging buying groups, the BDR is also responsible for follow-up across strategic marketing events.

Please note that this role is not eligible for employment-based sponsorship.

What you get to do in this role:

• Engages current and future clients through phone, email, and social—and connects with key contacts using approved messaging and defined qualification criteria.
• Apply basic problem-solving techniques to assess client needs and determine appropriate next steps based on defined criteria.
• Have consistent engagement and collaboration with the Global Business Acceleration (GBA) management team, Development team and GTM team(s).
• Amplify brand approved generated content with prospective customers to deliver a connected, personalized experience.
• Keep all engagement and follow-up activities accurately documented across ServiceNow internal systems to support clear reporting and forecasting.
• Participate in development simulations, participation in-person competitions, and meet KPI expectations

L3 Deskside / EUC Escalations

• Act as the primary L3 escalation point for incidents and requests handed off from L1/L2 teams (Manila and local) across Deskside, Hardware, Loaned Equipment and related queues in Jira Service Management.
• Diagnose and resolve complex end-user issues across:

1. Windows and macOS endpoints
2. Mobile devices and peripherals
3. Collaboration tools (e.g. Teams, conferencing)
4. In-building technology (AV, Teams Rooms, cloud printing, tech hubs).

• Take ownership of end-to-end resolution for onsite incidents that cannot be solved remotely (for example, urgent hardware swaps, event support, complex AV issues), coordinating with Infra, Cyber and external vendors as required.
• Maintain high standards of ticket hygiene, including clear summaries, next actions, accurate status and closure notes that support reporting, hand-offs and future automation.

Onboarding, Offboarding and Asset Lifecycle

• Deliver a smooth technology experience for new starters and leavers by managing device builds, logistics, access readiness and workspace technology.
• Prepare and maintain standard device builds for Windows and macOS in conjunction with Intune and Jamf administrators and Infrastructure teams.
• Support hardware lifecycle activities (refresh programs, swaps, loan pools,decommissions) and ensure asset data in JSM/CMDB and supporting records is accurate and up to date.
• Work closely with IDAM and Cyber teams to ensure devices and identities are decommissioned securely, coordinating with tools such as Entra ID, Intune, Jamf Pro, CrowdStrike and Netskope, and contributing to improved decommission workflows.

Office and In-Building Technology

• Maintain, monitor and improve office technology across Lendi Group locations (Sydney, Melbourne and other sites), including printers, Teams rooms, AV panels, displays and collaboration spaces.
• Provide reliable onsite support for major events and “moments that matter” (for example, all-hands, key stakeholder sessions and relocations).
• Work with vendors (e.g. Ricoh, facilities and network partners) to plan and execute printer and AV refreshes, relocations and stabilisation activities.

Automation, AI-Native Workflows and Continuous Improvement

• Contribute to the design, configuration and ongoing tuning of EUC-focused automation in JSM and Rovo (e.g. ticket playbooks, knowledge surfacing, comment summarisation) to improve triage quality and reduce L3 effort.
• Use AI tools (such as Rovo, ChatGPT and other automation platforms) to draft RCAs, summarise ticket histories, generate documentation and identify opportunities where automation or agentic workflows can simplify EUC processes.
• Partner with Infrastructure, Cyber and Platform teams on AI-native initiatives, ensuring EUC processes and pain points are well represented and that solutions are practical for day-to-day operations.
• Apply problem management techniques and trend analysis to identify root causes, propose remediation and reduce the volume of recurring incidents.                                                                  

Stakeholder, Documentation and Knowledge

• Produce and maintain clear, user-friendly documentation and knowledge base articles covering recurring EUC issues, onboarding/offboarding flows and office technology.
• Provide coaching and knowledge transfer to L1/L2 teams and EUC peers on new tooling, processes and automation, ensuring changes “stick” and reduce re-work.
• Engage constructively with brokers, leaders and frontline staff, balancing responsiveness with sustainable ways of working for the wider EUC and Infrastructure teams.