Total 18,373 Manager Full-time job vacancies

We are looking for an experienced Customer ServiceManager to provide excellent customer service and to promote this ideathroughout the organization. The goal is to keep the department running in anefficient and profitable manner, to increase customer satisfaction, loyalty andretention and to meet their expectations.

Responsibilities:

·       Improve customer service experience, create engaged customers andfacilitate organic growth

·       Take ownership of customers issues and follow problems through toresolution

·       Set a clear mission and deploy strategies focused towards that mission

·       Develop service procedures, policies and standards

·       Keep accurate records and document customer service actions anddiscussions

·       Analyze statistics and compile accurate reports

·       Recruit, mentor and develop customer service agents and nurture anenvironment where they can excel through encouragement and empowerment

·       Keep ahead of industry’s developments and apply best practices to areasof improvement

·       Control resources and utilize assets to achieve qualitative andquantitative targets

·       Adhere to and manage the approved budget

·       Maintain an orderly workflow according to priorities

Qualifications:

·      Proven experience in a customer service position.

·      Proficiency in Microsoft Office and customerservice software.

·      Excellent knowledge of management methods andtechniques.

·       Excellent leadership and interpersonal skills.

Roles & Responsibilities

ob Description & Requirements

Job Description:

· Report to the Project Manager

· Overall in charge of site coordination.

· Lead a team of operation staff in daily operations.

· Manage and oversee the day-to-day construction activities of the project.

· Monitor and control the general workers' deployment on-site.

· Maintain and manage site storage areas for building materials and equipment.

· Maintain site access throughout the construction period.

· Planning ahead to prevent the problem on-site before it occurs, planning the delivery and storage of equipment and materials.

· Ensure progress of work is within budget and timelines as well as quality and safety objectives.

· Control and monitor work progress and resources.

· Monitor and control material wastage.

· In-depth understanding of project specifications, technical details, and construction drawings.

· Carry out work scheduling, material requisition planning, project coordination, and documentation.

· Ensure timely completion and good quality of works & carried out safely and WSHE regulations are complied with.

· Provide proper guidance and training to junior staff.

· Other ad-hoc duties as assigned by the Immediate Supervisor/ Management.

Job Requirement:

Proven experience as Site Manager

In-depth understanding of construction procedures and material and project management principles

Familiarity with quality and health and safety standards

Outstanding communications and negotiation skills

Excellent organizational and time-management skills

A team player with leadership abilities

Advances time management and analytical skills

Excellent client-facing communication skills

Candidate must pass at least Degree in Civil Engineering or equivalent. Diploma holders or equivalent with relevant experience BSc/BA in Engineering (Civil) or Engineering (Metal Fabrication/Tool & Die/Welding) or relevant field (Degree is recognized by BCA will be an advantage)

3 years' experience in Site Management

At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Global Hospitality Services (GHS) is a key component of Citi's broader Colleague and Client Services (CCS) division. CCS delivers a broad array of core products across all regions, alongside a significant number of services tailored to local situations, supporting all Citi's business lines. As part of its comprehensive offerings, CCS provides a wide range of support services to the firm, including Global Hospitality Services (GHS), Global Event Marketing, Alumni Network, and Center for Culture. GHS strategic coverage includes Executive and Colleague Dining, Conferencing, Reception, Fitness Centers & Wellness programs, Wealth Hubs, Vending/Pantry and operational support to senior global management.

The scope and scale of operations in Singapore has broadened substantially in recent years due to organic growth and complexity has been further increased by the recent integration of various portfolios within the country and its cluster.

The role will require a high degree of flexibility due to its dynamic nature. It may incur travel across the region and possibly further, for the purpose of implementing service and process change initiatives this may be required on a short notice basis.

The role requires an experienced, clear thinking, innovative and self-motivated organized individual, who can deliver cost effective and high-quality solutions with accountability in a very demanding and constantly changing environment. The ability to multitask and support remote teams and or functions is crucial to the role’s success.

Job Overview

The Vice President, Operations Manager – Singapore, Global Hospitality Services is a senior-level professional with full leadership responsibilities for leading and managing the Global Hospitality Services (GHS) operations across Citi's Singapore portfolio.

Job Purpose

To provide operational and strategic support to ensure efficient operations of Global Hospitality Services (GHS) across Singapore ensuring service excellence, operational governance and alignment with Citi’s global standards. Supporting Regional Head through a variety of tasks including vendor management, people management, Subject Matter Expert for the regional team, uplifting operations standards and alignment, stakeholder relations, governance and compliance, and project management etc.

Responsible presenting GHS product knowledge to leverage best support from suppliers and Citi representatives. Familiar with a variety of the field's concepts, practices and procedures. Ability to communicate effectively to ensure all duties are completed accurately and delivered in high quality and in a timely manner. Rely on experience and judgment to plan and accomplish goals and a wide degree of creativity and latitude is expected.

Act as the primary liaison between Singapore GHS operations, Asia leadership and local Senior Stakeholders to deliver a best-in-class colleague and client experience.

Key Responsibilities

• Manage operations excellence and vendor management in diverse culture in India, e.g. BAU, performance, issue management, corporate social responsibilities etc.

• Stakeholder relations

• People management

• Regional subject matter expert to uplift operations standards and alignment

• Project management, sustainability initiatives, CoB etc.

• Drive continuous service improvement, operational compliance & global service standards for GHS products

• Accountable and manage operational budgets, & other financial/contractual vendor agreements and identify efficiency opportunities where applicable

• Statistical reporting including data management, governance controls and metrics reporting ensuring integrity of systems and managing any subsequent administration and minimizing risk

• Manage reporting/analysis of the regional restricted commodity to ensure consistent governance controls is in place with no deviations to policy and to mitigate risk

• Co-ordinate all Compliance guidelines to implement changes as and when needed

• Handle sensitive information in a confidential manner, an NDA will be required

• Manages & monitors vendor’s performance against vendor service evaluation system (KPIs)

• In partnership with the vendor & RES develops plan for ongoing Foodservice area evaluation; maintenance & replacement of Foodservice facilities & equipment including priorities, budgets & timelines

Knowledge/Experience:

• Operations and management experience in related or similar areas (i.e. executive and food & beverage services)

• Experience in third party vendor management is ideal, but are not a pre-requisite

• Experience of client liaison or relationship management or teamwork

• Fundamental understanding of controls and associate processes

• Experience managing multi-site, multi-service operations in a corporate environment

Skills: (technical skills)

Essential

• Excellent interpersonal skills, confidence and judgement

• Flexible and responsive manner and ability to prioritize

• Structured and organized approach

• Strong leadership and influencing skills

Desirable

• Administrative literacy

• Project literacy

• Project management and change implementation expertise

Qualifications:

• University degree graduate with hospitality or related major.

• Minimum 10 years of related working experience, demonstrating strong operational expertise and relevant skills.

• While a higher education background is generally expected, exceptional candidates with extensive practical experience and demonstrated operational proficiency will also be considered.

• Additional vocational qualifications, Diplomas or industry equivalent or awards are welcomed, but not a pre-requisite.

• Proficient in MS Office.

Competencies

• Resilience, adaptability and the ability to remain focused in a highly demanding and fast-moving environment

• Ability to analyze complex, ill-defined problems and to escalate the issues to the managers

• Ability to achieve results through good time management and teamwork

• Comfortable operating in ambiguous and complex circumstances

• Attention to detail and problem-solving skills

• Strong organizational and planning skills

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 200,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com

Working Day: Mon to Fri

Working Hours: 9am - 6pm

Office Location: Bukit Merah

Salary: $3,000 - $4,200

Responsibilities:

• Prospect, identify and establish new customers.
• Plan and execute sales strategies to achieve the sales quota.
• Effectively manage and drive the sales cycle from prospection.
• Engage and develop a strong network with decision-makers/key influencers within the customer community and vendor community.
• Collect, track, and analyze large amounts of data.
• Other tasks and projects as assigned by Reporting Manager or Management

Requirements:

• Diploma/Degree in IT/Engineer or Business Administration.
• Prior experience in Sales

WhatsApp me your resume for quicker processing! ☺️

WhatsApp: https://wa.me/6584067823 (Shiro)

SHEE YOKE RU|R26161758 | The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Job Description:

• Formulate and execute compensation and benefits strategies that support the organization’s overall goals and business objectives.
• Continuously review market trends, industry benchmarks, and leading practices to maintain competitive and effective compensation and benefits offerings.
• Create and manage compensation frameworks, including salary structures, incentive schemes, and bonus programs, to attract, motivate, and retain high-performing talent.
• Lead the annual salary review cycle by conducting market studies, evaluating compensation data, and proposing appropriate salary adjustments.
• Supervise the administration of employee benefits programs, such as health coverage, wellness initiatives, and other benefit offerings.
• Work closely with internal stakeholders to ensure full compliance with applicable compensation and benefits laws and regulations.
• Partner with HR teams and business leaders to provide expert advice and support on compensation- and benefits-related issues.
• Develop and deliver training sessions and communication materials to help employees understand compensation and benefits programs.
• Address employee questions and escalations related to compensation and benefits, ensuring accurate, timely, and effective resolution.
• Ensure all compensation and benefits records and documentation are properly maintained and kept up to date.

Requirements:

• Degree in Human Resource, Business Administration or any related fields.
• Minimum 8 years experiences in compensation and benefits management.
• Excellent communication and presentation skills.

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: gs1@talenttradersg.com;

EA License No.: 13C6305

Registration No.: R23117856 CHOE KIN MUN

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Duties & Responsibilities:

Management Responsibilities:

1. Coordinate category project activities pertaining to market and consumer research with the country affiliates, external research agencies and Global research teams.

2. Design and execute research projects that will adhere to the timeline and budget.

3. Investigate and select vendors via RFP process for each research project to ensure quality research deliverables, manage vendor partners to ensure work is high quality, on time, and within budget.

4. Responsible for the preparation, recommendation and approval of all research methodology including screener, questionnaire and protocols.

5. Liaise with research agency partners in the relevant country, to ensure proper execution of research studies.

6. Responsible for the review, analysis and interpretation of data generated by research partner.

7. Translate tangible consumer insights into new business opportunities and potential white space for new business/products/brands, etc.

8. Provide relevant information to guide the creative team in developing winning fragrances.

9. Provide technically competent presentations to clients in support of research capabilities and Takasago fragrance submission.

10. Manage multiple projects while maintaining high level quality in study design, questionnaires, execution, data analysis/interpretation and report writing.

11. Serve as mentor to junior researchers, share existing knowledge and experience, leverage expertise to guide or direct junior researchers.

Functional Skills/Knowledge:

1. Effectively design qualitative research to complement quantitative research programs.

2. Synthesize disparate data from customised research, secondary research, and other mix of other sources to uncover insights, create a story to drive insights into action, and provide recommendation;

3. Communicate research findings to end clients or internal business units (cross-functional departments) and key stakeholders; help socialize research to ensure learnings will be used throughout the organization

4. Work with the Research head in developing innovative methods to present complex data sets as meaningful information for effective learning.

5. Work closely with various departments to understand knowledge gaps across the business and use insights to drive strategy; utilize an understanding of previously conducted research and learnings to recognize potential gaps and leverage existing insights as possible for future needs.

6. Start customer engagement; listen to business needs and be able to support and identify opportunities based on insight.

Database Management:

1. Develop and maintain an effective database system for all research studies and information.

2. Work proactively to ensure that, through various research methods, the Singapore and regional teams are kept au fait with consumer trends.

Information Exchange:

1. Liaise with other group research or sensory resources, both internally and externally.

2. Report on research project status monthly.

Job Requirements:

• Diploma or Degree in Communications Research, Statistics, Social Sciences, Business, Economics, Marketing or equivalent in years of similar experience.

• Strong analytical, planning and execution skills

• Strong communication and presentation skills

• Design and lead workshops and brainstorming sessions with cross-functional teams

• Work independently with minimum supervision

• Good interpersonal skills and team player

• Proficient in English both oral and written

• Knowledge of statistical software (XLSTAT, SPSS) 

• Microsoft Office application software

• Minimum (5) years of solid relevant working experience in the fragrance industry (Managerial role)

• Minimum (3) years of executive-level market research experience, preferably in the Fragrance, FMCG, or related industry.

Job Description:

• Drive process enhancements across regional offices to ensure full compliance with group policies and to recommend improvements in financial controls.
• Coordinate accounting activities for all regional operations, including management information systems (MIS), audits, and transfer pricing.
• Oversee statutory filings and compliance for all group entities, including local sales tax (VAT) and income tax submissions.
• Manage the Finance Shared Services function to ensure efficiency and accuracy.
• Lead the finalization of the annual group plan and ensure timely and accurate group financial reporting.
• Conduct periodic visits to regional offices and liaise with local auditors, tax advisors, and consultants.
• Support the CFO in dealings with government agencies (licenses, permits, and application submissions) and in legal matters.
• Oversee the group’s foreign exchange exposure management.
• Perform investment evaluations, including both ongoing operations and new strategic initiatives.
• Assist the CFO in formulating financial strategies aligned with the overall business strategy and market developments.

Requirements:

• Master in Finance / Accountancy or any related field.
• Minimum of 8 years of regional accounting and audit experience.
• Excellent communication, negotiation and presentation skills

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: gs1@talenttradersg.com;

EA License No.: 13C6305

Registration No.: R23117856 CHOE KIN MUN

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description:

• Promote and develop repeat business for products (e.g., hoses, fittings) and related services
• Identify, follow up on, and secure sales opportunities with a focus on long-term, repeatable revenue growth
• Foster strong client relationships to support the introduction and upselling of additional product lines
• Conduct purposeful sales visits to prospective clients to generate new business
• Handle and respond to incoming customer inquiries effectively
• Deliver product demonstrations and presentations to showcase features and benefits
• Collaborate closely with the operations team to ensure product quality and timely delivery

Requirements:

• Diploma in Business, Sales or Marketing
• Experience in sales or customer relationship roles
• Excellent communication, negotiation and presentation skills

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: gs1@talenttradersg.com;

EA License No.: 13C6305

Registration No.: R23117856 CHOE KIN MUN

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Responsibilities

• Manage day to day restaurants & salons operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Job Specifications

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven management experience in the Beauty & F&B industry
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented
• Possess strong knowledge of Beauty and F&B industry 's legal rules and guidelines
• In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)
• Working knowledge of data analysis and performance / operation metrics

Project Manager

• Lead and oversees project execution, monitor site progress, and ensure on-time completion of the project
• Carry out the overall project planning, cost control and project management
• Work closely with project and operation teams and sub-contractors to ensure timely delivery of the project and excellent quality of work done
• Arrange submission of plans to relevant authorities for approval and arrange inspections of building work
• Co-ordinate layout plan, M&E plan and visuals, prepare project schedule and quotations to clients and submit tenders for the project to clients
• Liaise with consultants for technical issues and coordinate with subcontractors on the site activities
• Manage contractors with a focus on quality, compliance with engineering drawings, applicable code and standards, and project schedule and cost

Prepare report & monitor ongoing site activities

Requirements:

· Recognized Diploma/Degree in Civil and/or Structural Engineering/iInterior Design or equivalent

· Minimum 5 years of practical working experience in an ID/Interior company

· Excellent leadership, time management, analytical, communication, presentation, and interpersonal skills

· Able to implement Construction Project Management good practices

· Organised, meticulous with positive work attitude

· Good team player with strong leadership skills

· Skilled in managing and motivating diverse, multi-functional, multi-cultural project teams.

· Possess excellent interpersonal & communication skills

We are seeking an experienced and commercially driven Leasing Manager / Senior Leasing Manager to lead retail leasing initiatives across our portfolio. This role is responsible for driving leasing performance, optimising tenant mix, enhancing asset value, and building strong tenant relationships to support long-term business objectives.

The ideal candidate will possess a valid RES licence or equivalent qualification and bring a strong track record in retail leasing and deal-making. Experience within the luxury retail segment will be highly regarded. In addition, the successful candidate will demonstrate strong leadership capabilities, with the ability to mentor and develop a high-performing team while collaborating effectively with internal and external stakeholders.

You will have an opportunity to play a key role in shaping the leasing strategy of a premier retail portfolio, with exposure to high-profile retail and luxury brands across local and international markets. There will be leadership responsibility with the ability to influence asset performance and tenant mix decisions.

Key Responsibilities

- Support the development and execution of leasing strategies, including trade mix planning and tenant optimisation initiatives to maximise asset value.

- Drive leasing plans and initiatives in alignment with asset objectives and market positioning.

- Lead, mentor, and coach the leasing team to achieve leasing targets and operational excellence.

- Lead lease negotiations for new and renewal tenancies with tenants, agents, consultants, and business partners.

- Manage tenancy-related matters, ensuring timely resolution of issues and escalations.

- Develop and implement tenant engagement and retention strategies to attract and retain quality tenants.

- Oversee the full leasing lifecycle, including enquiries, prospecting, tenant viewings, negotiations, and deal closure.

- Build and maintain a strong pipeline of prospective tenants, including new-to-market and international brands.

- Monitor leasing performance, occupancy levels, and vacancy management to optimise rental income.

Key Requirements

- Valid RES licence or equivalent professional qualification.

- Proven experience in retail leasing, with a strong track record of successful lease negotiations and deal closures.

- Experience within luxury retail leasing is highly advantageous.

- Strong understanding of retail market dynamics, tenant mix planning, and asset value enhancement strategies.

- Demonstrated leadership experience with the ability to manage, mentor, and  -develop a team.

- Excellent negotiation, stakeholder management, and relationship-building skills.

- Commercially astute, proactive, and resourceful with strong problem-solving abilities.

- Strong analytical, reporting, and presentation skills.

- Ability to work effectively across multiple stakeholders in a fast-paced environment.

​​​​​​​If you feel you are suited for the role, or know anyone interested, please contact Asher Tan at asher.tan@annexion-partners.com

Asher Tan

Reg No: R1988776

EA License No: 20S0075

Job Summary

The Assistant Restaurant Manager supports the Restaurant Manager in overseeing the daily operations of the All-Day Dining restaurant, In-Room Dining, Bar, and Nursing Home foodservice operations, including IDDSI-compliant meal services.

This role focuses on operational execution, team supervision, compliance with food safety and healthcare standards, and delivering consistent, high-quality dining experiences across all service areas.

Key Responsibilities

Operations & Service Execution

• Assist in managing the daily operations of All-Day Dining, In-Room Dining, Bar, and Nursing Home foodservice.
• Supervise service teams during shifts to ensure smooth operations and adherence to service standards.
• Coordinate with kitchen and support teams to ensure timely, accurate, and consistent service delivery.
• Support manpower planning, duty roster preparation, and shift deployment.

IDDSI & Nursing Home Meal Services

• Support the implementation and compliance of IDDSI standards within nursing home foodservice.
• Ensure proper handling, labelling, and service of texture-modified diets in accordance with residents’ dietary requirements.
• Work closely with nursing staff, dietitians, and kitchen teams to ensure accurate and safe meal delivery.
• Monitor meal service to minimize errors and ensure resident safety.

Guest & Resident Experience

• Uphold high service standards across restaurant, bar, and in-room dining operations.
• Deliver respectful, patient, and empathetic service to nursing home residents.
• Address guest and resident feedback promptly and escalate issues where necessary.

Team Supervision & Training

• Supervise, guide, and motivate service staff during daily operations.
• Assist in training staff on service standards, IDDSI awareness, food safety, and hygiene practices.
• Ensure compliance with SOPs, operational guidelines, and company standards.

Compliance, Safety & Hygiene

• Enforce food safety, hygiene, and workplace safety standards across all operations.
• Ensure proper sanitation and safe handling of food, equipment, and service areas.
• Assist in maintaining documentation for audits, inspections, and internal compliance checks.

Administrative & Reporting Support

• Support the Restaurant Manager in preparing daily reports, operational checklists, and inventory monitoring.
• Assist in cost control initiatives, including waste reduction and labour efficiency.
• Act as Duty Manager when required.

Job Requirements

• Diploma or Degree in Hospitality, Food & Beverage Management, or a related field.
• Minimum 3–5 years of relevant experience in restaurant or hospitality operations, with at least 1–2 years in a supervisory role.
• Experience in healthcare, nursing home, or IDDSI-compliant foodservice will be an added advantage.
• Good understanding of food safety, hygiene standards (e.g., HACCP), and workplace safety practices.
• Strong leadership, team supervision, and interpersonal skills.
• Ability to work in a fast-paced, multi-service environment (restaurant, bar, in-room dining, and healthcare setting).
• Good communication skills, with the ability to interact effectively with guests, residents, and cross-functional teams.
• Service-oriented mindset with a patient, empathetic, and professional approach when dealing with elderly residents.
• Able to work shifts, weekends, and public holidays as required.

Main Job Tasks and Responsibilities

• The Assistant Restaurant Manager is responsible for all aspects of assigned outlet operations as well as financial performance.
• Ensures that all duties are carried out to serve all Customers to full satisfaction, including preparation of the outlet for services and maintaining the outlet in a clean and tidy condition
• He or She must must be able to:
• Sales oriented and ability to lead team to achieve sales targets
• Display initiative, leadership qualities and ability to motivate oneself and team
• Builds relationships with regular guests together with the Restaurant Managers and understands their requirements and establish and maintain active interaction with all guests to ensure total satisfaction
• Coordinate all Reservations to ensure optimum capacity
• Must be able to take full ownership and responsibility of the assigned outlet and ensure smooth service flow with the team

Skills and Requirements:

• At least 3 years experience in the management of a restaurant or F&B service operation
• Friendly and outgoing personality
• Team player
  
  Exciting Benefits Await You:
• Special Birthday Treat: Enjoy a unique dining experience and delightful gifts during your birthday month (capped at $200).
• Performance Rewards: Quarterly incentives and attractive bonuses.
• Well-being Matters: Sumptuous staff meals and up to $200 annual medical fee claim for confirmed staff.
• Professional Attire On Us: Confirmed staff receive fully reimbursed uniforms for work requirements.
• Smooth Transitions: Night transport provided for late-night work or transit.
• Career Growth Opportunities: Explore advancement within our dynamic organization.
• Education Support: Invest in your future with opportunities for further study.
• Additional Perks: Exclusive Employee Assistance Program, Discounts on Company Products/Services, and Engaging Team-building Activities.

Main Job Tasks and Responsibilities

• The Assistant Restaurant Manager is responsible for all aspects of assigned outlet operations as well as financial performance.

• Ensures that all duties are carried out to serve all Customers to full satisfaction, including preparation of the outlet for services and maintaining the outlet in a clean and tidy condition

• He or She must must be able to:

• Sales oriented and ability to lead team to achieve sales targets

• Display initiative, leadership qualities and ability to motivate oneself and team

• Builds relationships with regular guests together with the Restaurant Managers and understands their requirements and establish and maintain active interaction with all guests to ensure total satisfaction

• Coordinate all Reservations to ensure optimum capacity

• Must be able to take full ownership and responsibility of the assigned outlet and ensure smooth service flow with the team

Skills and Requirements:

• At least 3 years experience in the management of a restaurant or F&B service operation

• Friendly and outgoing personality

• Team player
  
  Exciting Benefits Await You:

• Special Birthday Treat: Enjoy a unique dining experience and delightful gifts during your birthday month (capped at $200).

• Performance Rewards: Quarterly incentives and attractive bonuses.

• Well-being Matters: Sumptuous staff meals and up to $200 annual medical fee claim for confirmed staff.

• Professional Attire On Us: Confirmed staff receive fully reimbursed uniforms for work requirements.

• Smooth Transitions: Night transport provided for late-night work or transit.

• Career Growth Opportunities: Explore advancement within our dynamic organization.

• Education Support: Invest in your future with opportunities for further study.

• Additional Perks: Exclusive Employee Assistance Program, Discounts on Company Products/Services, and Engaging Team-building Activities.

1. Responsible for the dining experience of guests at Violet Oon ensuring their complete satisfaction from the moment of arrival till departure.

2. This service objective is achieved through responsible management of the operations and its financial performance.

3. Ensure smooth operations, and assume the role as a mentor and continue to develop and deliver high service standards to meet guest expectations. Ensure compliance to established service standards.

4. Comply with all regulatory rules and regulations of government agencies pertaining to Safety and Sanitation codes.

5. Accountable for staff management, guest engagement and financial management. Ensure at all time to uphold and practice Violet Oon Inc Pte Singapore, policies and procedures. This position is not limited to the duties listed below and can be changed, expanded, reduced or eliminated by Violet Oon Inc Pte Singapore to meet the business needs of the company.

Basic Functions:

1. To ensure guest receive the highest possible level of service.

2. Ensure the cleanliness and presentation of the restaurant at all times.

3. Training of subordinates on the job.

4. Handling of complaints and proper service recovery

5. Minimizing and controlling cost through efficiency and productivity.

Job Duties and Responsibilities:

Sales &Financials

• Control labour cost, and monitor operating expenses to meet budget.

• Work towards achieving Sales targets with the team

• Keeping track on the daily sales collection and ensure it is being bank-in accordingly

• Maintains Sales reports and tracking, checking on daily closing sales report, record daily collection.

• Strives to increase revenues, improve service and comes up with the appropriate suggestions.

Staff Management

• Supervise staff and team.

• Conduct daily staff briefing and share information.

• Coach and motivate the team to maintain high morale.

• Maintians staff motivation levels

• Take an active role in the day-to-day training and development of the team

• Plan weekly duty roster and assign staff for daily operations.

• Check tasks assigned are completed as per standards.

• Maintain high visibility during service in order to ensure smooth running of operations, and guest engagement.

Daily Operations & Controls

• Ensures Standard operating procedures followed up

• Check to confirm daily tasks are completed

• Comply to all (SFA) rules and regulations pertaining to sanitation and hygiene.

• Check all equipment are maintained and in good working order.

• Oversee the smooth running of the operations to ensuring operation efficiency

• Ensure all areas of the restaurant remain clean and free of clutter.

• Coordinate with purchaser for orderings such as beverages, and-stock.

• To order and maintain stock levels to avoid stock outages.

• Coordinate with Chef on group booking.

• Prepare all reports required including but not limited to:

• Sales Reports & Tracking

• Duty Roster and Attendance records

• Part time and OT records, Inventory reports, All other related reports

• Establish a good relationship between kitchen, and service employees, in order to provide a pleasant and well-organized working environment.

• Follows up on all instructions/direction/initiatives from the management and cascades down all instructions professionally.

Customer Service

• Takes a lead role to ensure service lapses are minimal and follow up on complaints and service recovery.

• Maintain a constant focus on providing excellent, memorable guest experiences.

• Compiled feedback lists and follow through

• Monitor and report on all feedback including online channels

• Ensure smooth service flow and handle complaints/feedback and concerns of guests in professional manner.

• Builds relationships with regular guest

Skills, and Attitude:

• Display initiative, leadership qualities and ability to motivate team

• Practice sales selling techniques to increase revenue.

• Courteous and patient

• A team player and works well with people

• Able to work under pressure

• Mature pleasant personality and can make sound decisions.

• Ability to work in a fast-paced environment