Total 20,782 Full-time technical support engineer job vacancies

Role: BAU Support Engineer

Responsibilities:

• We are looking for a Senior Java Backend Engineer to support and enhance our API and microservices ecosystem in a cloud-native AWS environment.

This role focuses on BAU (Business-As-Usual) support, ensuring system stability, performance, and continuous improvement of backend services.

• Provide BAU support for Java-based microservices and APIs, ensuring high availability and reliability

• Design, develop, and maintain scalable microservices using Java (17+) and Spring Boot (3.x)

• Manage and support cloud infrastructure on AWS (ECS, EC2, RDS)

• Monitor system performance and troubleshoot issues using tools like Grafana and CloudWatch

• Implement and maintain CI/CD pipelines using GitLab, AWS CodeCommit, and CodePipeline

• Collaborate with cross-functional teams to resolve production issues and deploy enhancements

• Support integration with identity and access management systems (Okta)

• Work with MuleSoft for API integrations and middleware support

• Ensure adherence to best practices in coding, security, and performance optimization

• Participate in incident management, root cause analysis, and continuous improvement initiatives

Good to Have

• Experience with containerization and orchestration (Docker, Kubernetes)

• Exposure to security best practices in cloud environments

• Familiarity with Agile/Scrum methodologies

Soft Skills:

• Strong problem-solving and analytical skills

• Ability to work in a fast-paced BAU support environment

Requirements

• 8+ years of experience in Java backend development

• Strong expertise in Java 17+ and Spring Boot 3.x

• Proven experience in building and supporting microservices and REST/GraphQLAPIs

• Hands-on experience with AWS services: ECS, EC2, RDS

• Experience with Infrastructure as Code (IaC)

• Proficiency in CI/CD pipelines using GitLab, AWS CodeCommit, and CodePipeline

• Strong knowledge of SQL, Oracle and relational databases

• Experience with monitoring and logging tools such as Grafana and AWS CloudWatch

• 3+ years of experience with Okta for authentication/authorization

• 3+ years of experience with MuleSoft for API integration

If you are keen to explore the above role, please send across your updated resume to Mani.Sathis@helius-tech.com and we can discuss to proceed further.

EA Personnel Registration Number: R1112410

Singapore Employment Agency Licence No: 11C3373

avodaq provides ITnetworking solutions worldwide for customers of small to large scale networks. avodaq engineers are experts in their field who are responsible and empowered to provide solutions to some of the most complex networking issues.

You will have the opportunity to learn about IT and Cisco technologies which will be a great development to your career. This is an opportunity for someone who possesses fundamental technical skills and customer-oriented culture for clients, and the wish to hone skills whilst providing customer value. You excel when it comes to configuring, isolating, troubleshooting, and communicating to the clients.

Contract Duration: 27 July 2026 – 7 November 2026

Key Responsibilities:

• Provide Level 1 (L1) technical support for end users via ticketing system, email, or walk-in requests
• Troubleshoot and resolve issues related to Microsoft products (e.g., Windows OS, Microsoft 365, Outlook, Teams, Office applications)
• Perform laptop imaging/cloning and provisioning for new and replacement devices
• Manage and update incidents and service requests through the ticketing system
• Support end-user devices including: Laptops and desktops, Monitors and peripherals, Printers and printing issues, Mobile devices (basic configuration and troubleshooting), Meeting room IT setup (AV, conferencing tools, connectivity issues)
• Diagnose hardware and software issues and escalate to L2 support when necessary
• Assist in setup, onboarding, and offboarding of employees (device allocation, account setup)
• Maintain IT asset records and ensure proper documentation of issues and resolutions
• Provide basic user training and guidance for common IT tools and systems

Scope of Support:

• Support coverage: 9am – 6pm, Monday to Friday (8x5 support model)

Common Issues Handled:

• Microsoft Office / Outlook / Teams issues
• Login, password, and access-related problems
• Laptop performance and configuration issues
• Printer connectivity and errors
• Meeting room setup and conferencing issues
• Basic network connectivity troubleshooting

Requirements:

• Diploma or Degree in IT, Computer Science, or related field
• 1–3 years of experience in IT support or service desk environment
• Strong knowledge of Microsoft Windows and Microsoft 365 ecosystem
• Familiarity with ticketing systems and IT service management processes
• Basic understanding of hardware troubleshooting and device setup
• Good communication and customer service skills

Preferred Skills:

• Experience in laptop imaging/cloning tools
• Exposure to Active Directory and user account management
• Knowledge of mobile device support (iOS/Android)

Key Competencies:

• Problem-solving mindset
• Strong interpersonal skills
• Ability to prioritize and manage multiple tasks
• Team player with a customer-first attitude

Key Job Accountabilities:

Engine/Product Production Support Repair

1) Tool Support (Primary Function)

• Design and develop repair fixtures/jigs/tools to support operational requirements, ensuring compliances with safety standards, dimensional tolerances and quality specifications.
• Coordinate with vendors/suppliers and end-users for fabrication and procurement of tools/equipment/consumables
• Perform tooling/consumable equivalency reviews
• Carry out First Article or support validation of new or modified fixtures/jigs/tools with repair engineers on repairs
• Lead or assist in investigation/root cause analysis and corrective/preventive actions for tooling failures/operational issues
• Participate in continuous improvement efforts, optimizing existing tool performances, durability or safety
• Maintain tool documentation, maintenance (i.e. CAD drawings, BOMs, tool maintenance requirements) and support audits with authorities
• Conduct feasibility studies and tool cost analysis for significant projects
• Perform 3D scanning, printing as part of tool design or prototype trials.

2) Production Support

• Perform measurements or establish programs using measurement systems (e.g. CMM, Optical Gaging Products, Optical 3D Metrology) to support operations
• Support programming in machining process (e.g. Conventional G-codes CNCs)
• Take charge of engineering documentation support functions

Required Experience and Qualifications:

• Degree/Diploma in Mechanical, Aerospace or Aeronautical Engineering
• Preferably 3 years working experience in Engines or Components Repair MRO Environment to be independently contributing
• Strong fundamentals in engineering drawing interpretations and GD&T
• Proficiency in mechanical engineering design skillsets (e.g. Autocad, Solidworks)
• Strong knowledge of tool material properties/heat treatment/surface coatings
• Proficiency in CNC programming, using measurement systems is an advantage
• Strong language, analytical, interpersonal and communication skills
• Computer literacy
• Understanding of repair processes is an added advantage
• Some understanding of aviation regulatory requirements is an advantage

The role

As a Customer Support Engineer, you will be responsible for advising on and selling aftercare services for existing installations. To strengthen customer relationships and increase revenue, the Customer Support department focuses on services such as maintenance, inspections, upgrades, service contracts, and training. A key part of the role is dedicated account management, ensuring our clients receive optimal and efficient support. Throughout the entire process, you will be responsible for one or more specific clients. You will work closely together with your fellow Customer Support Engineers.

What will you do?

• Proactively approach your assigned clients with the goal of generating new service and Customer Support assignments.
• Prepare and issue realistic and accurate quotations for all aftercare activities in a timely manner.
• Record activities in ISAH (ERP system), review and prepare project calculations.
• Diligently follow up on potential assignments and outstanding quotations.
• Conduct negotiations within established margins and issue order confirmations to customers.
• Ensure proper management of project budgets and documentation within the assignment scope, while providing accurate information both verbally and in writing.
• Be available to address urgent issues (including through the on-call service), initiate appropriate solutions, and deploy resources where needed.
• Share responsibility within the team for the service hotline. As part of a rotating on-call schedule, you will serve as the (secondary) point of contact for clients for a period of seven days.

What do we expect from you?

• A bachelor’s degree in Technical Business Administration or Degree in a relevant technical discipline (Mechanical, Electrical) preferred.
• Preferably 3 – 5 years of work experience, with a technical background being an advantage.
• Strong command of English, both spoken and written.
• Analytical skills with the ability to gather and process relevant information and formulate solutions.
• Strong communication skills; able to clearly and convincingly convey information both one-on-one and in group settings.
• Commercially driven mindset.
• Flexible and available to participate in the on-call service for urgent issues.
• Experience with ERP systems isa plus.

What do we offer?

• A position at a unique and dynamic company contributing to the energy transition. In order to get trained for the position, you need to be prepared to travel to HQ for a period of time (between 2 – 3months).
• A pleasant and informal working atmosphere.
• Competitive salary in line with the role.
• Opportunities for training and professional & personal development.
• Flexible working arrangements

Role: Desktop Support Engineer

Any of the below certifications (Equivalent / similar) would be an advantage:

• Google IT Support Professional Certificate
• Microsoft 365 Certified: Fundamentals (MS-900)
• ITIL Foundation (for service/support basics)
• Cisco Certified Support Technician (CCST IT Support)

Primary Purpose

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing arrange of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

Responsibilities

- Performed Desktop Support services to users

- This includesreceiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

- Perform imaging/re-imaging

- Perform tech refresh on devices

- Perform asset inventories

- Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)

- Updates Incident records

- Creates and updates work instructions (where necessary)

- Document standards and procedures (where necessary)

Qualifications

Requirement

- Min. ITE/Diploma graduate with 1 year experience in desktop support

- Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365

- Clear Spoken &Written English.

- Possess at least one (1) of the following certifications or their equivalent:

- CompTIA A+;

- CompTIA Security+;

- CompTIA Network+;

- Microsoft MD 102

- Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages

- Open to commuting to different part of Singapore to perform required work

- Demonstrate knowledge in the support of workstations, and related components

- Good verbal and written communication skills

- Good coordination skills

- Ability to prioritize effectively and work with a sense of urgency

- Effectively communicates with teammates and managers

If you are keen to explore the above role, please send across your updated resume to Mani.Sathis@helius-tech.com and we can discuss to proceed further.

EA Personnel Registration Number: R1112410

Singapore Employment Agency Licence No: 11C3373

Requirement to support:

• Desktops and laptops including monitors, keyboards, mouse,webcams etc.

• Desktop operating systems

• Printers and multi-functional copiers

• Commercially off the shelf applications for office automation such as Microsoft 365

• Customer’s enterprise business applications

• Cybersecurity related software

• Meeting Room equipment for Teams/Zoom meetings

• Mobile devices such as smartphones and tablets

• IP phones

• VPN client for remote access

• Virtual Desktop Infrastructure (VDI) Responsibility

• Setup and configuration services e.g. onboarding EUCDswhich includes support for all IT related applications and services used by theusers or required by the EUCDs.

• Incident handling services e.g. troubleshooting EUCDs whichincludes support for all IT related applications and services used by the usersor required by the EUCDs.

• On-site service counter

• Desk side support

• Premium service support for VIPs

• Account management e.g. Active Directory (AD) /Azure AD(ADD) account, grouping, email/mtg room

• Software distribution services e.g. Software catalogueservices/software distribution with Authorised software management workflow

• Patch management services e.g. Patch and firmware upgradeincluding BIOS for endpoint devices

• Endpoint security protection services

• Network access control support services

• Multi-factor authentication management services including MS Self Service Password Reset (SSPR) management

• Mobile device management (MDM) services

• Microsoft Teams with VOIP support for softphone &handphone

• Desktop Imaging

Make an impact by:

• Design Kubernetes cluster architecture 
• Define deployment models for:

• Red Hat OpenShift (on-prem)
• Amazon EKS, Azure AKS, Google Kubernetes Engine (cloud)

• Deploy and configure Kubernetes/OpenShift clusters
• Implement control plane and worker node setup
• Develop Infrastructure as Code (IaC) for cluster provisioning
• Build reusable templates / golden images for clusters
• Implement GitOps pipelines for deployment
• Standardize Dev/UAT/Prod environments
• Deploy monitoring and logging stack (Prometheus, Grafana, ELK)
• Define baseline alerts, thresholds, and dashboards
• Integrate with enterprise monitoring / ticketing systems
• Provide 24×7 standby support, as required.

Skills for Success:

• Diploma/ bachelor’s degree in computer science, Information Technology, Engineering, or a related discipline.
• Minimal 3–5 years of working experience with Kubernetes (K8s) architecture and operations.
• Strong hands-on experience with virtualization, container platform and private cloud/Public technologies.
• Practical experience with monitoring, performance management, and capacity planning for infrastructure.
• Strong background in incident management, including troubleshooting complex issues, performing root cause analysis, and implementing permanent corrective actions.

Platform Build & Engineering (Day-1)

• Design, deploy, and configure Kubernetes clusters (on-prem and cloud-based)
• Implement container platforms using OpenShift or managed Kubernetes (EKS, AKS, GKE)
• Define cluster architecture, networking (CNI), ingress/egress, and storage integration
• Automate infrastructure provisioning using IaC tools (e.g., Terraform, Ansible)

Operations & Support (Day-2)

• Perform cluster administration, monitoring, and performance tuning
• Manage upgrades, patching, and lifecycle of Kubernetes/OpenShift environments
• Troubleshoot cluster, pod, networking, and application issues
• Ensure platform availability, resiliency, and backup/recovery readiness

Observability & Automation

• Implement monitoring, logging, and alerting (e.g., Prometheus, Grafana, ELK)
• Build CI/CD pipelines integrating container platforms
• Automate operational tasks and standardize runbooks/SOPs

Job Overview

We are looking for an experienced Application Support Engineer to support critical digital platforms across web, mobile, and kiosk environments. This role focuses on ensuring system stability through deep troubleshooting, incident management, and continuous service improvement.

You will work across cloud-based systems and content platforms, collaborating with cross-functional teams to maintain high availability and performance of applications in a production environment.

Key Responsibilities

Production Support & Incident Management

• Investigate and resolve complex production issues across applications and platforms
• Perform in-depth analysis to identify root causes and restore services promptly
• Take ownership of incidents from identification through resolution

Cloud & Platform Support

• Support applications hosted on cloud platforms, including troubleshooting performance and connectivity issues
• Diagnose and resolve issues related to application hosting, deployments, and system availability

CMS & Web Platform Support

• Maintain and troubleshoot enterprise content management platforms
• Resolve issues related to content delivery, caching, and publishing processes

System & Integration Troubleshooting

• Investigate issues across APIs, backend services, and system integrations
• Support database-related checks and validations to ensure data integrity

Monitoring & Preventive Maintenance

• Analyze system logs and monitoring alerts to proactively detect potential issues
• Recommend and implement improvements to prevent recurring incidents

Security & Compliance Support

• Support troubleshooting related to access control, certificates, and secure configurations
• Ensure adherence to operational and security standards

Collaboration & Coordination

• Work closely with development, infrastructure, security teams, and external vendors
• Maintain clear documentation of incidents, resolutions, and system changes

Requirements

Technical Skills

• Hands-on experience supporting cloud-based applications (Azure preferred)
• Experience with web applications, APIs, and system integrations
• Familiarity with content management platforms (e.g. AEM or similar)
• Basic knowledge of database querying (SQL)

Support & Operations

• Strong experience in application / production support (L2/L3)
• Proven ability in incident management and root cause analysis
• Familiarity with ITIL processes (Incident, Problem, Change Management)

Security & System Knowledge

• Understanding of:

• Access control

  Certificates and secrets management

  Secure system configurations

Soft Skills

• Strong analytical and troubleshooting mindset
• Good communication and stakeholder coordination skills
• Detail-oriented with strong documentation discipline

Key Attributes

• Able to work in high-pressure, critical environments
• Proactive in identifying and resolving issues
• Strong ownership and accountability

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Role Overview:

The L2 IT Desktop Support Engineer will be responsible for providing comprehensive technical support and field services. This role involves installation, configuration, troubleshooting, and maintenance of Windows OS, hardware, and software. The engineer will collaborate with various teams, manage assets, and ensure smooth operations for end-user computing (EUC) environments. The scope also includes vendor coordination, asset disposal, and conference room health checks.

[Job ID: 1600984]

Responsibilities

• Handle customer enquiries and technical issues via phone, email, chat, or ticketing system with timely and professional support
• Troubleshoot and resolve issues across software, hardware, network, and application layers using structured root cause analysis
• Maintain and update technical documentation, troubleshooting guides, and FAQs to support knowledge sharing and efficiency
• Collaborate with development, QA, and product teams to escalate and resolve complex technical issues
• Assist in testing new features, enhancements, and fixes; provide feedback to improve product quality
• Support customer onboarding, including product setup, configuration guidance, and best practices
• Stay updated on product knowledge, tools, and industry trends through continuous learning
• Ensure all support cases meet defined SLA response and resolution timelines
• Perform any ad-hoc duties as assigned

Requirements

• Strong understanding of IT systems, networks, and applications
• Knowledge of TCP/IP, OSI model, DNS, routing, switching, and common network protocols
• Good verbal and written communication skills with ability to explain technical concepts clearly
• Strong analytical and troubleshooting skills with root cause analysis capability
• Customer-focused mindset with patience and professionalism
• Ability to work effectively in cross-functional teams and escalate issues appropriately
• Strong documentation skills for creating clear technical guides and knowledge base articles
• Fast learner with ability to adapt to new technologies and tools
• Commitment to meeting SLA targets for response and resolution times

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name: Ong Kang Quan Ryan
EA Personnel Registration Number: R23116952
EA License No.: 07C5771

We are seeking an L2 Application Support Engineer to provide production support for core banking applications. The successful candidate will be responsible for incident management, troubleshooting, monitoring, and ensuring the stability and availability of business-critical applications.

Key Responsibilities

• Provide Level 2 support for production applications.
• Investigate, troubleshoot, and resolve application incidents and service requests.
• Monitor application performance and batch processing activities.
• Support end-of-day (EOD) and beginning-of-day (BOD) operational processes.
• Execute job restarts and validate processing outcomes when required.
• Perform data validation and troubleshooting using SQL queries.
• Assist with root cause analysis and implementation of corrective actions.
• Support deployment activities and rollback procedures when necessary.
• Maintain operational documentation, runbooks, and support procedures.
• Collaborate with application development, infrastructure, and business teams to resolve issues.
• Prepare operational reports and maintain accurate records of support activities.

Requirements

• 1 to 9 years of experience in application support, production support, or related IT support functions.
• Knowledge of Java, JavaScript, and SQL.
• Understanding of application monitoring and incident management processes.
• Familiarity with batch processing and job scheduling activities.
• Strong analytical and problem-solving skills.
• Good written and verbal communication skills.
• Proficiency in Microsoft Word, Excel, and PowerPoint.

Preferred Qualifications

• Experience supporting banking or financial services applications.
• Knowledge of middleware technologies and API integrations.
• Experience working in a production support environment.
• Exposure to core banking systems is advantageous.

EA Number: 11C4879

Job Description & Requirements

Working location: Beach Road

Working hour: 9am to 6pm

Job Description

• Supporting and servicing of Bank’s request for hands-on engineering function at Bank’s Datacenters.
• Troubleshooting any hardware related issues.
• Installation of related software as per required for Microsoft, VMware for hypervisor layer. On-siteand on-the-job training can be pickup and learned as the RE progresses into his job functions. The RE is not limited to above software, if he’s a keen worker, he can learn and install related software such as Red Hat, Chef, Veritas as per X86 Cloud RFP software stack.
• Installation and configuration of servers, KVM switches and cabling work.
• Server decommissioning and upgrade activities.
• Patching of latest software updates as required

Requirements

• Diploma in IT/Computer related discipline
• 2-3 related working experience

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at emily.fong@atomrecruit.com

Please include the following information in your resume:
• Education background
• Work experiences in point forms
• Reason (s) for leaving
• Current and expected salary
• Date of availability / Notice period

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Manage and Maintain IT Infrastructure:

• Oversee and maintain Windows Servers, DNS, DHCP, Virtual Machines (VM), Azure Servers, NAS, firewall, and network devices including network switches, wireless access points, PBX (VOIP), NVR, CCTVs, door access face recognition devices, and printers.
• Collaborate with the Cyber-Security Engineer to manage the company’s Bitdefender endpoint security and to perform regular backups of all servers, ensuring disaster recovery and business continuity.
• Set up and configure to telecommunication systems, including VoIP (Voice over Internet Protocol), telephones, video conferencing systems, and other communication platforms.

Network Management:

• Assist in maintaining and optimizing network performance, including monitoring systems, responding to alerts, and resolving issues related to network speed, connectivity, and security.
• Perform routine network diagnostics to identify, troubleshoot, and resolve issues affecting LAN/WAN, Wi-Fi, and other network infrastructures.
• Ensure the proper configuration and operation of network devices, such as routers, firewalls, and switches.

Microsoft 365 Administration:

• Manage the Microsoft 365 Admin Center (Global Admin), including the company’s SharePoint Online, OneDrive, Teams, and other services within the admin center.
• Commission or decommission corporate accounts for employee onboarding and offboarding via the domain server and Azure Active Directory.

IT Purchases and Asset Management:

• Manage IT-related purchases and maintain an up-to-date inventory of hardware and software assets.
• Oversee the commissioning and decommissioning of IT assets for employees to ensure efficient resource management.

Technical Support (L1 & L2):

• Provide Level 1 and Level 2 technical support to resolve end-user requests and queries related to various technology issues.
• Offer support for end-user devices such as laptops, desktops, and other company equipment.

Ad-Hoc Duties:

• Perform any other ad-hoc duties as assigned by the immediate supervisor to support the overall IT operations of the company.

Job Requirements

• Diploma or bachelor’s degree in information technology, Computer Science, or a related field.
• Minimum of 2 years of related working experience.
• Experience with Networking, Network security, and User support.
• Experience in Microsoft SQL databases.
• Experience in Microsoft Office 365.
• Good problem solving and analytical skills.

Job Overview

We are seeking an experienced Infrastructure Support Engineer to provide onsite support for enterprise IT infrastructure, ensuring the availability, security, and performance of network, server, storage, and security systems. The role involves daily operations, troubleshooting, maintenance, patch management, incident response, and vendor coordination in a production environment.

Key Responsibilities

Infrastructure Operations

• Monitor, maintain, and support network, server, storage, and security infrastructure.
• Perform health checks, preventive maintenance, and system monitoring activities.
• Support network devices including switches, routers, firewalls, VPNs, and related connectivity components.
• Assist in server administration, system recovery, hardware troubleshooting, and capacity monitoring.

Incident & Problem Management

• Investigate and resolve infrastructure incidents affecting service availability.
• Perform onsite troubleshooting and coordinate escalations with internal teams and vendors.
• Support service restoration activities within agreed response timelines.
• Participate in root cause analysis and issue resolution.

Change & Patch Management

• Execute approved infrastructure changes, upgrades, firmware updates, and patch deployments.
• Perform configuration backups, validation testing, and rollback procedures.
• Support vulnerability remediation and system hardening activities.

Documentation & Vendor Coordination

• Maintain infrastructure documentation, asset inventories, network diagrams, and operational records.
• Coordinate with hardware vendors, service providers, and project teams for troubleshooting and maintenance activities.
• Prepare operational reports and support audit and compliance requirements.

Requirements

Experience

• Diploma or Degree in Information Technology, Computer Engineering, or related discipline.
• Minimum 3 years of experience supporting enterprise IT infrastructure in a production environment.
• Experience in incident management, infrastructure operations, maintenance, and patch management.

Technical Skills

• Good understanding of TCP/IP, routing, switching, VLANs, DNS, DHCP, VPN, and firewall concepts.
• Experience supporting network devices, servers, and operating systems.
• Familiarity with Windows Server and/or Linux environments.
• Knowledge of infrastructure monitoring and troubleshooting tools.

Preferred Skills

• Experience with Cisco, Fortinet, Palo Alto, VMware, Dell, or HPE technologies.
• Exposure to storage systems, RAID, SNMP, Syslog, and infrastructure monitoring solutions.
• Experience supporting data centers, critical infrastructure, transportation, utilities, or industrial environments.

Other Requirements

• Willing to work onsite in Singapore.
• Able to support after-hours maintenance and emergency incidents when required.
• Strong problem-solving, communication, and stakeholder management skills.

Preferred Certifications

• CCNA
• Fortinet Associate / NSE
• ITIL Foundation
• VMware or equivalent infrastructure certifications

Responsibilities:

a) Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.

b) Offsite Standby support for emergency incidents / cases after office hours on a weekly rotational basis amongst the team personnel.

c) Duty Engineers on standby are to answer all incoming calls within 10 rings. In the event of a dropped / missed call, the duty engineer is to return call within 15 mins of the dropped or missed call.

d) Installation, re-installation, troubleshooting and reconfiguration of Bank’s standard processor (including but not limited to Intel, AMD, MAC) based desktops, notebooks, printers, iPads, scanners hardware components.

e) Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications and MobileIron that are found in the Desktop PCs and Notebook PCs.

f) Installation of Customer access and in-house applications. Facilitate assistance in Software Distribution services for Customer’s users.

g) Perform data removal from hard disk by following Customer’s Hard disk disposal procedures (eg. scrubbing, degaussing, and documentation of disposal list).

h) Manage (liaison for queries, escalation, problem determination and resolution, and MAC – move, add and change) 3rd party vendors.

i) Provides support for queries, escalation, problem determination, resolution, and MAC – move, add and change.

j) Provide MAC (move, add and changes) for IT infrastructure services.

k) Provide desktop software support (to configure / troubleshoot Microsoft Office suite / in house application)

l) Provide desktop support for BCP and BCP exercises.

m) Printer Maintenance (Comprehensive includes Maintenance Kit)

- 1st level problem analysis and troubleshooting

- Repair and replacement of expandable mechanical parts (such as transfer & pickup rollers, swing blades, etc.).

1. Coordinate with the Vendor (warranty) and ensure that the printers are restored to working condition
2. Configuration and setup including print server
3. Yearly preventive maintenance

Requirements

a) Min 2.5 years of experience in administration and support of Desktop support.

b) Candidate needs to possess good communication skills.

c) Candidate needs to familiarize themselves with the End-users computing environment and desktop support workflow.

d) Able to perform basic network troubleshooting, Telnet, tracert, hopping, DNS, McAfee Scanning (blocking IP)

e) Good understanding in AD, group policy, proxy setting, Power Excel, latest Windows OS