Total 137 technical support engineer job vacancies in Selangor

In Supply Chain Operations we lead, plan, and execute the supply of IKEA products between suppliers and retailers. We do this by 1) leading tactical and operational planning; 2) securing optimal replenishment; 3) sourcing and developing transport and logistics capacities; and 4) managing and execution of goods flow.

We are looking for suitable candidates for the role of Technical Manager, based at the IKEA Distribution Center in Port Klang, Malaysia.

As a Technical Manager in our Distribution Port Klang, you lead across all technical disciplines in the DC, orchestrating building infrastructure, automation systems, digital/IT topics and contractor relationships to create an integrated approach to DC reliability. This role balances long-term planning with operational excellence to ensure all systems work harmoniously to support operations.

Your key assignments are:

• Lead and develop all technical teams (maintenance, automation, IT and facility)
• Ensure the building and ASRS (Automated Storage & Retrieval System) are in optimal condition at all times.
• Establish team action plan, budgets, and performance metrics
• Align maintenance activities and facility improvements with business requirements, developing yearly Facility & Maintenance Plan.
• Oversee critical equipment lifecycle planning and technology upgrade initiatives
• Review and approve contractor agreements and secure implementation at agreed service level.
• Develop emergency response protocols and business continuity plans
• Report key performance indicators to Distribution Unit Manager
• Drive continuous improvement and cost optimization across all technical areas, including automation (ASRS) and technical innovation.
• Collaborate with operations leadership on capacity planning and future needs

• Daily Monitoring Support
• Assist in daily monitoring of customer systems using monitoring platforms
• Identify basic system status (normal / offline / low performance)
• Record monitoring findings accurately in tracking sheets
• Data Entry & Updates
• Update customer system data in Google Sheets / internal databases
• Maintain organised and accurate records for monitoring and service follow-ups
• Assist in preparing simple monitoring summaries when required
• Customer Service Assistance
• Support the customer service team by providing updated system information
• Assist in drafting basic customer updates (under guidance)
• Help follow up on pending monitoring-related cases
• Admin Support
• Organise monitoring records, reports, and screenshots
• Support other administrative tasks related to monitoring and customer service
• Perform ad-hoc duties assigned by the supervisor

• Diploma / Degree students in:
• Business Administration
• Engineering (Electrical / Renewable Energy – advantage)
• Customer Service or related fields
• Proficient in Excel / Google Sheets
• Comfortable working with data and repetitive monitoring tasks
• Able to follow instructions and standard procedures
• Attention to detail and good time management