Total 563 Full-time tech support job vacancies

Technical Support Engineer

Company: Sciengate Automation

Department: Engineering / Customer Support

Location: Malaysia (with regional support)

Role Overview

The Technical Support Engineer provides post-sales technical support, troubleshooting, and optimization for industrial automation systems including PLC, SCADA, HMI, and IIoT platforms.

This role ensures high system reliability, minimal downtime, and data-driven performance improvement across customer operations.

Key Responsibilities

1. Technical Support & Troubleshooting

- Diagnose and resolve issues in PLC systems, SCADA/HMI systems, and industrial communication networks

- Provide remote and onsite support

- Perform root cause analysis using system logs, alarms, and trends

2. System Maintenance & Optimization

- Conduct preventive maintenance and system audits

- Optimize control logic including PID tuning, sequencing, and safety interlocks

- Improve system performance by reducing downtime and increasing efficiency

3. Customer Support & Training

- Act as technical point of contact

- Provide operator and maintenance training

- Develop troubleshooting guides and documentation

4. Implementation & Commissioning Support

- Assist in system commissioning

- Support PLC/SCADA integration

- Integrate with MES/ERP and IIoT platforms

5. Data Analysis & Reporting

- Analyze operational data for faults and bottlenecks

- Generate reports on downtime and OEE

- Support predictive maintenance initiatives

6. Continuous Improvement

- Recommend system improvements

- Contribute to knowledge base

- Develop reusable templates

Required Skills & Competencies

Core Automation Skills

- PLC programming and troubleshooting (Schneider, Siemens, etc.)

- SCADA/HMI configuration

- Industrial protocols: Modbus, OPC UA, MQTT, Ethernet/IP

Software & Database Skills

- Basic programming (Python, JavaScript, or C#)

- Simple scripting and API understanding

- SQL knowledge (queries, joins)

- Familiarity with MySQL, SQL Server, or PostgreSQL

- Understanding PLC → SCADA → Database → Dashboard flow

Analytical Skills

- Root Cause Analysis

- OEE and downtime analysis

- Predictive maintenance concepts

IT / Networking Skills

- Basic networking (IP, switches, routers)

- Familiarity with IIoT and cloud dashboards

Soft Skills

- Problem-solving mindset

- Communication skills

- Independent work capability

- Documentation skills

Qualifications

- Diploma or Degree in Electrical, Mechatronics, Automation, or related

- 1–5 years experience in automation/support

- Fresh graduates with strong fundamentals welcome

Preferred Experience

- Schneider EcoStruxure, Siemens TIA Portal

- OEE systems, data analytics, vibration monitoring

KPIs

- MTTR

- System uptime

- First-time fix rate

- Customer satisfaction

- Reduction in recurring faults

Career Progression

- Technical Support Engineer → Senior Engineer → IIoT Specialist → Solutions Architect

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Company trips
• Medical insurance
• Paid training and development

Duties & Responsibilities

• Handle day-to-day administrative tasks and office operations
• Maintain and organize company records, documents, and filing systems
• Manage office supplies and coordinate with vendors/suppliers
• Manage correspondence (emails, phone calls, letters)
• Assist in preparing reports, quotations, and invoices
• Handle incoming calls, emails, and general inquiries
• Support other departments when required

Requirements

• Minimum Diploma in Business Administration or related field
• Minimum 1–2 years of relevant working experience (fresh graduates are welcome to apply)
• Conversant in English and Bahasa Melaysia (Mandarin is an added advantage)
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Good communication and interpersonal skills
• Able to work independently and as part of a team
• Responsible, detail-oriented, and proactive attitude

Working Condition and Physical Environment

• Working hours from 830am-6pm, Monday to Friday

Job Location

• Petaling Jaya (HQ): 27, Jalan PJU 3/49, Sunway Damansara, 47810 Petaling Jaya Selangor.
• Penang: 59, Jalan Perai Jaya 4, Bandar Perai Jaya, 13600 Seberang Perai Penang.

What We Offer

• Competitive salary
• Career growth and development opportunities
• Training and mentorship program

Grow your administrative and sales career with a leading refrigeration part supplier offering competitive pay and work-life balance.

Responsibilities :

• Answer incoming phone calls.
• Provide necessary support to the Sales Team.
• Respond to customers’ inquiries on Company products.
• Perform data entry, sales order, and follow-up the shipment.

Requirements :

• The candidate must possess at least a SPM/Diploma.
• Fresh graduates are encourage to apply.
• At least 2years of working experience.
• Basic computer knowledge.
• Willing to learn attitude.
• Training will be provided.
• Good command of spoken/written English & Mandarin.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities
• Bonus & Yearly Increment
• Medical Claim
• EPF / SOCSO / EIS / PCB / Annual Leave / Medical Leave

• Visit customers to understand requirement and gather market information.
• Develop or find-tune products to satisfy customers' needs.
• Prepare samples for customers' evaluation.
• Provide technical advice and collaborate with customers to resolve technical issues.
• Initiate trial run in preparation for mass production of new product.
• Collaborate with Manufacturing Team for smooth new product launching.

Perks & Benefits

• Yearly Bonus and salary increment
• Allowance (travel stipends, transportation, etc.)
• Flexible working hours
• Casual dress code
• Medical insurance
• Open culture
• Personal development opportunities
• Training and development

Position Overview：

As a Sales Engineer, you will serve as a key communication bridge between our Malaysia team and U.S. retail customers as well as the U.S. sales team. This role primarily communicates with customers through email, ensuring product requirements are accurately understood and efficiently implemented. You will coordinate with R&D, production, quality, and logistics departments to drive the full cycle of product development and delivery, ensuring customer satisfaction and effective order execution.

What You'll Be Doing:

Customer Communication & Order Management

• Communicate with U.S. retail customers via email to clarify product pricing, specifications, and requirements.
• Receive and enter customer orders into the system, ensuring accuracy and completeness.
• Convey customer requirements to the R&D team and assist in product design or modification.
• Follow up on customer feedback and complaints to ensure timely resolution.
• Assist in hosting customer visits, including factory tours, quality inspections, and technical discussions.

Internal Coordination & Process Follow-up

• Work closely with the R&D team to explore customer requirements in depth, support feasibility evaluation, and follow up on R&D progress.
• Collaborate with production, production planning, purchasing, and quality departments to ensure products are manufactured on schedule and meet quality standards.
• Track customer-requested changes during the production stage and promptly communicate them to relevant internal departments.
• Coordinate with logistics and shipping teams to ensure products are safely and punctually delivered to customers via container sea freight.

Sales Support

• Assist the U.S. sales team in preparing quotations, technical proposals, and related documentation.
• Support the preparation of sales reports, market analysis, and maintenance of customer information.

Your Background & Experience:

• Bachelor’s degree or above in any discipline.
• More than 1 year of experience in sales support, order management, or related roles; candidates with both engineering and business backgrounds are preferred.
• Fresh graduates who are proficient in both Chinese and English are encouraged to apply.
• Proficient in Microsoft Word, Excel, and PowerPoint; experience with SAP systems is an advantage.
• Strong cross-cultural communication skills, familiarity with business hospitality etiquette, and basic understanding of current international trade developments.
• Strong problem-solving and multitasking abilities; detail-oriented and highly responsible.
• Fluent in English (listening, speaking, reading, and writing); Ability to communicate in Chinese with colleagues from China will be an added advantage.

If you meet the above requirements and have more than 5 years of relevant work experience in a similar position, the company may additionally offer you the Section Head of Sales position based on your overall performance.

Perks & Benefits

• Employee equity
• Open culture
• Personal development opportunities
• Free meals
• Free parking area

Position Overview：

As a Sales Engineer, you will serve as a key communication bridge between our Malaysia team and U.S. retail customers as well as the U.S. sales team. This role primarily communicates with customers through email, ensuring product requirements are accurately understood and efficiently implemented. You will coordinate with R&D, production, quality, and logistics departments to drive the full cycle of product development and delivery, ensuring customer satisfaction and effective order execution.

What You'll Be Doing:

Customer Communication & Order Management

• Communicate with U.S. retail customers via email to clarify product pricing, specifications, and requirements.
• Receive and enter customer orders into the system, ensuring accuracy and completeness.
• Convey customer requirements to the R&D team and assist in product design or modification.
• Follow up on customer feedback and complaints to ensure timely resolution.
• Assist in hosting customer visits, including factory tours, quality inspections, and technical discussions.

Internal Coordination & Process Follow-up

• Work closely with the R&D team to explore customer requirements in depth, support feasibility evaluation, and follow up on R&D progress.
• Collaborate with production, production planning, purchasing, and quality departments to ensure products are manufactured on schedule and meet quality standards.
• Track customer-requested changes during the production stage and promptly communicate them to relevant internal departments.
• Coordinate with logistics and shipping teams to ensure products are safely and punctually delivered to customers via container sea freight.

Sales Support

• Assist the U.S. sales team in preparing quotations, technical proposals, and related documentation.
• Support the preparation of sales reports, market analysis, and maintenance of customer information.

Your Background & Experience:

• Bachelor’s degree or above in any discipline.
• More than 1 year of experience in sales support, order management, or related roles; candidates with both engineering and business backgrounds are preferred.
• Fresh graduates who are proficient in both Chinese and English are encouraged to apply.
• Proficient in Microsoft Word, Excel, and PowerPoint; experience with SAP systems is an advantage.
• Strong cross-cultural communication skills, familiarity with business hospitality etiquette, and basic understanding of current international trade developments.
• Strong problem-solving and multitasking abilities; detail-oriented and highly responsible.
• Fluent in English (listening, speaking, reading, and writing); Ability to communicate in Chinese with colleagues from China will be an added advantage.

If you meet the above requirements and have more than 5 years of relevant work experience in a similar position, the company may additionally offer you the Section Head of Sales position based on your overall performance.

Perks & Benefits

• Employee equity
• Open culture
• Personal development opportunities
• Free meals
• Free parking area

Job Description:

We are looking for a responsible and detail-oriented Admin Executive to support our daily admin operations, SQL system records, invoicing process, and operation coordination.

This role is responsible for ensuring all order, delivery, invoice, payment, and receipt records are entered accurately and supported by proper documents.

The candidate must be able to follow company procedures carefully and work with the admin, sales, warehouse, and delivery teams. This is an execution and support role.

Key Responsibilities:

• Enter and update customer, order, delivery, invoice, payment, and receipt records in SQL system.
• Prepare and check invoice information based on valid supporting documents.
• Ensure invoice details such as customer name, item, quantity, price, document reference, and payment terms are accurate.
• Support daily admin operation, including document preparation, filing, and record updates.
• Assist with DO / RO / invoice document checking and follow-up.
• Coordinate with internal teams on order status, delivery records, POD, and stock movement documents.
• Follow up on missing or incomplete documents with the relevant person.
• Maintain proper filing of quotation, DO, RO, invoice, delivery, payment, and receipt documents.
• Report any missing, incorrect, or mismatched information to the reporting manager.
• Prepare simple daily or weekly admin summaries when required.
• Follow company document flow and avoid unauthorised manual changes.

Key Requirements:

● Minimum 1–2 years of experience in admin, invoicing, sales support, operations support, or related role.

● Experience using SQL system, accounting software, ERP system, inventory system, or similar business system.

● Able to handle invoices, delivery orders, customer orders, and related sales documents.

● Good attention to detail, especially numbers, item codes, quantities, pricing, and document references.

● Basic understanding of sales document flow such as quotation, DO, invoice, delivery, payment, and receipt.

● Basic Microsoft Excel / Google Sheets skills.

● Able to communicate clearly with admin, sales, warehouse, and delivery teams.

● Responsible, organised, and able to follow fixed procedures.

● Able to work carefully without making unauthorised changes or shortcuts.

● Able to flag and report incomplete or unclear information before proceeding.

Preferred Requirements :

● Experience in FMCG, distribution, trading, logistics, warehouse, or wholesale industry.

● Familiar with SQL accounting / inventory system.

● Experience checking DO, RO, invoice, POD, payment records, or stock movement documents.

● Able to prepare simple admin reports or summaries.

● Able to work in a process-driven environment.

Working Style We Are Looking For

● Careful with details

● Stable and responsible

● Good follow-up attitude

● Willing to follow system and procedure

● Comfortable working with documents and numbers

● Able to ask the right person when information is incomplete

● Does not make unauthorised decisions or manual changes

Perks & Benefits

• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code
• Personal leave
• Sabbatical leave

• 拜訪客戶，了解需求並收集市場資訊。
• 開發或調整產品以滿足客戶需求。
• 準備樣品供客戶評估。
• 提供技術建議並與客戶合作解決技術問題。
• 啟動試運行，為新產品的大規模生產做準備。
• 與生產團隊合作，確保新產品順利上市。

福利待遇

• 年終獎金和加薪
• 津貼（旅費、交通費等）
• 彈性的工作時間
• 休閒著裝要求
• 醫療保險
• 開放文化
• 個人發展機會
• 培訓與發展

職責

• 此職位嚴格要求應徵者精通國語（口語、寫作和打字）。

• 及時、準確、有效地解決所有客戶相關問題。

• 有效率、專業地處理客戶的來電和去電諮詢。

• 透過優質的服務和及時的後續跟進，確保客戶高度滿意。

• 保持專業和積極的態度，並始終遵守公司的客戶服務標準。

• 管理來自各種平台的大量來電、聊天和訊息。

• 透過在規定的時間內確定解決方案並確保適當的後續跟進，來處理和解決客戶投訴。

• 準確記錄客戶互動情況，處理交易，並追蹤日常問題或請求。

• 始終遵守內部溝通協議、準則和公司政策。

• 能夠加班

• 能夠與包括管理階層、客戶和同事在內的各級人員進行溝通

要求

• 至少達到SPM（馬來西亞教育文憑）水準。

• 擁有客戶服務或相關領域（電話銷售、帳單處理、客戶聯絡）的工作經驗者優先考慮，但並非必要條件。

• 歡迎應屆畢業生申請。

• 此職位嚴格要求應徵者精通國語（口語、寫作和打字）。

• 具備透過線上平台（聊天、電子郵件、即時通訊應用程式等）進行有效溝通的能力。

• 具備基本的電腦操作知識（Microsoft Excel/Word）。

• 良好的溝通和人際交往能力。

• 能夠同時處理多項任務，合理安排工作優先級，並有效管理時間。

好處

• KWSP 與 SOCSO
• 年假
• 病假
• 獎金
• 提供的培訓
• 年度增量
• 職涯發展機會

加入領先的冷凍零件供應商，發展您的行政和銷售事業，公司提供具有競爭力的薪資和工作生活平衡。

職責：

• 接聽來電。
• 為銷售團隊提供必要的支援。
• 回答客戶關於公司產品的諮詢。
• 進行資料輸入、銷售訂單處理，並跟進出貨情況。

要求 ：

• 應徵者必須至少擁有SPM/文憑。
• 歡迎應屆畢業生申請。
• 至少2年工作經驗。
• 具備基本的電腦知識。
• 樂於學習的態度。
• 我們將提供培訓。
• 具備良好的英語和普通話口語/寫作能力。

福利待遇

• 個人休假
• 開放文化
• 個人發展機會
• 獎金和年度加薪
• 醫療索賠
• 公積金/社保/就業保險/工傷保險/年假/病假

職位概述：

身為銷售工程師，您將成為馬來西亞團隊與美國零售客戶以及美國銷售團隊之間的重要溝通橋樑。您的主要職責是透過電子郵件與客戶溝通，確保產品需求得到準確理解並有效率地實施。您將與研發、生產、品質和物流部門協調合作，推動產品開發和交付的整個流程，確保客戶滿意度和訂單高效執行。

你的工作內容：

客戶溝通與訂單管理

• 透過電子郵件與美國零售客戶溝通，以明確產品定價、規格和要求。
• 接收客戶訂單並將其輸入系統，確保準確完整。
• 將客戶需求傳達給研發團隊，並協助產品設計或改進。
• 跟進客戶回饋和投訴，確保及時解決。
• 協助接待客戶來訪，包括工廠參觀、品質檢驗和技術討論。

內部協調與流程跟進

• 與研發團隊緊密合作，深入探討客戶需求，支援可行性評估，並跟進研發進度。
• 與生產、生產計劃、採購和品質部門合作，確保產品按計劃生產並符合品質標準。
• 在生產階段追蹤客戶提出的變更要求，並及時傳達給相關的內部部門。
• 與物流和運輸團隊協調，確保產品透過貨櫃海運安全準時送達客戶手中。

銷售支援

• 協助美國銷售團隊準備報價單、技術方案及相關文件。
• 協助準備銷售報告、市場分析和客戶資訊維護。

您的背景和經驗：

• 任何專業的學士或以上學位。
• 1 年以上銷售支援、訂單管理或相關職位經驗；有工程和商業背景的候選人優先考慮。
• 歡迎精通中英文的應屆畢業生申請。
• 熟練使用 Microsoft Word、Excel 和 PowerPoint；有 SAP 系統經驗者優先。
• 具備強大的跨文化溝通能力、熟悉商務待客禮儀，並對當前國際貿易發展有基本的了解。
• 具備較強的解決問題及多工處理能力；注重細節，責任感強。
• 英語流利（聽、說、讀、寫）；能用中文與中國同事交流者優先考慮。

如果您符合上述要求，並且在類似職位上擁有 5 年以上的相關工作經驗，公司可能會根據您的整體表現，額外為您提供銷售部門主管職位。

福利待遇

• 員工權益
• 開放文化
• 個人發展機會
• 免費餐
• 免費停車區

職位描述：

我們正在尋找一位認真負責、注重細節的行政主管，以支援我們的日常行政營運、SQL系統記錄、發票流程和營運協調。

該職位負責確保所有訂單、發貨、發票、付款和收據記錄準確錄入，並有相應的憑證支援。

應徵者必須能夠嚴格遵守公司流程，並與行政、銷售、倉庫和配送團隊合作。這是一個執行和支持崗位。

主要職責：

• 在 SQL 系統中輸入和更新客戶、訂單、出貨、發票、付款和收據記錄。
• 根據有效的證明文件，準備並核對發票資訊。
• 請確保發票詳情（如客戶名稱、商品、數量、價格、單據編號和付款條款）準確無誤。
• 支援日常行政操作，包括文件準備、歸檔和記錄更新。
• 協助進行收貨單/退貨單/發票文件的核對和跟進。
• 與內部團隊協調訂單狀態、出貨記錄、簽收單和庫存移動單據。
• 聯絡相關人員跟進缺失或不完整的文件。
• 妥善保管報價單、送貨單、收貨單、發票、交貨單、付款單和收據等文件。
• 如有任何資訊缺失、錯誤或不匹配，請向報告經理報告。
• 根據需要準備簡單的每日或每週管理總結。
• 遵循公司文件流程，避免未經授權的手動變更。

主要要求：

● 至少 1-2 年行政、發票、銷售支援、營運支援或相關職位的工作經驗。

● 有使用 SQL 系統、會計軟體、ERP 系統、庫存系統或類似業務系統的經驗。

● 能夠處理發票、送貨單、客戶訂單及相關銷售文件。

● 注重細節，尤其是數字、商品代碼、數量、價格和文件參考資訊。

● 基本了解銷售單據流程，如報價單、出貨單、發票、交貨單、付款單和收據。

● 具備基本的 Microsoft Excel / Google Sheets 技能。

● 能夠與行政、銷售、倉庫和配送團隊進行清楚的溝通。

● 責任心強，做事有條理，能夠遵守既定程序。

● 能夠認真細緻地工作，不擅自更改或走捷徑。

● 能夠在繼續操作之前標記並報告不完整或不清楚的資訊。

優先條件：

● 擁有快速消費品、分銷、貿易、物流、倉儲或批發行業經驗。

● 熟悉 SQL 會計/庫存系統。

● 具備審核收貨單、收貨憑證、發票、收貨證明、付款記錄或庫存移動單據的經驗。

● 能夠準備簡單的管理報告或摘要。

● 能夠適應流程驅動型的工作環境。

我們正在尋找的工作方式

● 注重細節

● 穩定可靠

● 良好的後續跟進態度

● 願意遵守制度和流程

● 能夠熟練處理文件和數字

● 資訊不完整時，能夠向適當的人詢問。

● 不會做出未經授權的決定或進行手動更改

福利待遇

• 附近公共交通
• 中心位置
• 彈性的工作時間
• 休閒著裝要求
• 個人休假
• 學術休假

Job Responsibilities :

• Coordinate and schedule service jobs, maintenance, and repair activities.
• Act as the main contact between customers, service team, and management.
• Prepare service reports, job orders, and necessary documentation.
• Monitor service progress to ensure timely completion and customer satisfaction.
• Handle customer inquiries, complaints, and provide solutions.
• Maintain proper records of service activities and parts used.
• Support service team with administrative tasks and resource planning.

Job Requirements :

• Posses at least SPM or Fresh graduate are encourage to apply.
• Experience in customer service, service coordination, or administrative support is an advantage.
• Good communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Able to work independently and as part of a team.
• Required Languages in Bahasa Malaysia , English & Mandarin ( Preferred )

Perks & Benefits

• Personal leave
• Overtime & Bonus
• Personal development opportunities
• PA insurance

Tanggungjawab Kerja:

• Menjalankan pemeriksaan kualiti masuk (IQC) ke atas bahan dan produk

• Lakukan pemeriksaan kualiti mengikut piawaian pemeriksaan

• Merekod data pemeriksaan dan menyediakan laporan

• Kenal pasti dan laporkan produk yang rosak

• Membantu mengekalkan kualiti produk dan proses penambahbaikan

• Memastikan pematuhan terhadap prosedur dan piawaian kualiti

Keperluan Kerja:

• Kelayakan minimum SPM / Sijil / Diploma

• Sekurang-kurangnya 1 tahun pengalaman QC dalam industri pembuatan

• Boleh berkomunikasi dalam bahasa Mandarin

• Pengetahuan dalam proses pemeriksaan kualiti merupakan satu kelebihan tambahan

• Bertanggungjawab, teliti dan boleh bekerja secara bebas

Tanggungjawab Kerja:

• Bertanggungjawab untuk kawalan kualiti masuk (IQC)

• Menjalankan pemeriksaan kualiti mengikut piawaian pemeriksaan.

• Rekod data ujian dan serahkan laporan

• Mengenal pasti dan melaporkan isu produk yang rosak

• Membantu dalam meningkatkan kualiti dan proses produk

• Memastikan pematuhan dengan piawaian dan proses kualiti syarikat

Keperluan pekerjaan:

• Mempunyai sekurang-kurangnya kelayakan SPM / Sijil / Diploma

• Sekurang-kurangnya 1 tahun pengalaman dalam QC pembuatan

• Boleh berkomunikasi dalam bahasa Cina

• Mereka yang biasa dengan proses pemeriksaan kualiti akan diberi pertimbangan keutamaan.

• Rajin, teliti, dan bertanggungjawab

Faedah:

• Perlindungan insurans

Cuti umum

• Latihan disediakan

Faedah pekerja:

• Menyediakan faedah insurans

• Nikmati cuti umum

• Menyediakan peluang latihan

Job Responsibilities:

• Responsible for overall Human Resource planning and management

• Handle recruitment, onboarding, training, payroll and employee relations

• Coordinate with foreign worker agencies on recruitment and management matters

• Ensure compliance with Malaysia Labour Law and company policies

• Maintain employee records and HR documentation

• Support management in HR operational matters

Job Requirements:

• Candidate must possess at least Diploma / Degree in Human Resource Management or related field

• 3 – 5 years of HR experience in manufacturing industry

• Familiar with Malaysia Employment Act and labour regulations

• Experience handling foreign workers will be an added advantage

• Able to communicate in Mandarin, English and Bahasa Malaysia

• Good communication and interpersonal skills

崗位職責：

• 負責公司整體人力資源規劃與管理工作

• 負責招募、入職、培訓、薪資及員工關係管理

• 協調外勞仲介及處理外勞相關事務

• 確保公司符合馬來西亞勞工法令及公司製度

• 管理員工檔案及人事文件

• 協助管理階層處理日常HR事務

崗位要求：

• 擁有人力資源或相關系Diploma / Degree

• 擁有3至5年製造業HR相關經驗

• 熟悉馬來西亞勞工法令

• 有處理外勞經驗者優先考慮

• 能以中文、英文及馬來文溝通

• 具備良好溝通及協調能力

Benefits:

• Insurance coverage

• Public holidays

• Career advancement opportunity

員工福利：

• 提供保險福利

• 享有公休日

• 良好職涯發展機會